Supporter Care Jobs

The role of Supporter Care Officer is a key post in the organisation working to maximise CLAPA’s income from the community. It’s a very exciting time to join the CLAPA team, we have an ambitious Income Generation Strategy in place to increase our income diversity. This role will play an active part in this strategy by providing excellent customer service and building strong relationships with our donors, community fundraisers and event participants.

You will be responsible for delivering and supporting outstanding customer service to supporters, so that their experience of CLAPA is second to none, leaving them feeling valued and committed to on-going support. You will act as the first point of contact for our supporters when they contact CLAPA by phone, email or in person, with all manner of queries. With excellent communication skills and good attention to detail, you will be self-motivated and capable of multi-tasking and prioritising.

The role focuses on the key areas of:

· Supporter Engagement and Communication

· Donation Processing and Acknowledgement

· Data Management and CRM Administration

· Administrative Support and Process Improvement

An empathetic, friendly and helpful attitude will ensure that our supporters feel valued and respected, and you will take great pride in responding to and thanking them in a consistent and timely manner. You will work closely with the Fundraising Coordinators to develop and implement processes to ensure we are delivering an excellent service, every time.  Alongside this, the team are responsible for financial processing - ensuring income is captured correctly on our database, Salesforce.

Please see the recruitment pack for a full list of key tasks.

Supporter Care Officer

Location: Hybrid - at least one day per week will be required in our Cambridge office (CB2 1AB). Occasional travel to Cambridge or London will be required for meetings or collaborating with colleagues. The post-holder is required to have the right to live and work in the UK.

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based capable Supporter Care Officer to provide high quality supporter care to all of our Individual Giving (IG) supporter types.

• Acting as a reliable first point of contact
• Handling queries and tasks efficiently
• Maintaining accurate records
• Improving and streamlining processes
• Working with colleagues in the UK and across the SOS Children’s Villages Federation to achieve results. 

If you are a self-motivated and collaborative person, with excellent communication skills and good attention to detail, looking for an essential role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification and submit a copy of your CV and a covering letter.

The deadline for applications is Monday 10th February, 9.00 am UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’ve an exciting opportunity to join our ambitious supporter care team. The team plays an important role supporting our donors, fundraisers and colleagues. You’ll be part of a welcoming team, speaking to our supporters daily alongside detailed work recording conversations and donations on our database. You’ll also help drive forward improvement of our supporter experience, so the role suits someone with a proactive approach.

About you

We’re looking for someone enthusiastic and passionate about delivering an excellent supporter experience. You’ll enjoy building relationships and find it easy to make conversations with others. Ideally with a keen eye for detail, you’ll be part of a close team committed to creating the best outcomes for our supporters and colleagues. If you’re a self-starter, keen to grow your experience within a customer service role and develop your knowledge of the charity sector, we’d love to hear from you.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now recruitment. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9am on Thursday 13 February 2025

Interview date Wednesday 19 and Thursday 20 February 2025

This is a key role within the Operations Department reporting directly to the Operations Director and working closely with Finance and Communications (our fundraising and marketing function). Supporter Care aims to deliver exceptional service to our supporters in terms of administering donations and postal logistics, and via our call-centre. Therefore, a key focus will be the leadership of the Administration and Telephone Support teams (both are within Supporter Care).  

A significant objective for this role is the implementation of a new CRM system which is part of UCB’s wider integrated data strategy. Working alongside IT, and Finance in particular, the Head of Supporter Care is responsible for the management of data in the new CRM system. Therefore, you will have knowledge and previous experience of working with CRM systems. Furthermore, you will be responsible for ensuring Supporter Care staff are trained, and associated ways of working are stream-lined.

We expect you to have leadership experience with strong business acumen and service development, educated to degree level or able to demonstrate equivalent experience.  As part of UCB’s leadership team you should welcome the challenge of prioritising a busy and diverse workload with the ability and flexibility required to meet tight deadlines and the initiative required to guide the Supporter Care staff through this transition period.  A working knowledge of regulations associated with fundraising would be ideal, but not essential (such as HMRC, ICO, GDPR, Charity Commission, Fundraising Regulation)

This position will be based at our Operations Centre, Westport Road, Burslem, Stoke-on-Trent ST6 4JF

Closing date for applications: Wednesday 19th February 2025 - noon

Interviews: Friday 28th February 2025

Salary: £37,500 - £46,000 per annum plus staff benefits.  Staff benefits include life assurance of 4x salary, healthcare cash plan, and matched pension contributions up to 6%

For an application form and job description please visit the vacancies page on our website

UCB is a Christian Charity.  Schedule 9 Part 1 (3a) and (3b) of the Equality Act 2010 apply to this vacancy 

Supporter Care Administrator
Salary: Staff Level 2 £9,524 (FTE £23,810)
Contract type: Permanent
Working hours: 15 hours per week. Ideal working days would be Thursday and Friday, but some flexibility may be available for the right candidate
Location: Taunton. Opportunity for hybrid working with at least 1 day a week in the office 

Somerset Wildlife Trust is a local independent charity, and the only organisation uniquely focused on improving the natural environment of Somerset for the benefit of wildlife and people. We champion Somerset’s stunning, diverse, and important natural environment, making the case for nature to the public and politicians. We protect wildlife and lead the recovery of the environment by example, including on our nature reserves. 

The Supporter Care Administrator will support the Fundraising Team with membership and community fundraising to maximise engagement and income from the valued supporters of Somerset Wildlife Trust.

This is a crucial role which would suit a person wanting to work in a meaningful and friendly team, whilst requiring part time and hybrid hours.

The Supporter Care Administrator will meet the Fundraising Strategic Targets by:

Providing great supporter care and record keeping, and key support to the fundraising team, to maximise engagement and income from supporters of Somerset Wildlife Trust.

Responsibility 1: Supporter care

• Being the first point of contact for the majority of our supporters and offer first-class stewardship to ensure our members, donors and fundraisers feel well-supported.
• Maintaining the highest standards of supporter care, including when responding to enquiries, judging when to involve other fundraisers to maximise potential support and income.

Responsibility 2: CRM (Raiser’s Edge) & Systems

• Providing efficient data entry and administration, including for membership, fundraising appeals, community fundraising and events, processing all donations, including credit card payments, cheques and BACS accurately and acknowledging donations in a timely manner.
• Maintaining accurate and up to date records on the Trust’s supporter database (Raiser’s Edge), including by uploading new memberships, donations and event attendees and updating records.  Work with other team members to manage the recording of fundraising activity and income to help them become confident users.
• Producing electronic member retention letters and work with the Database Officer make other improvements to processes to maximise effective use of Raiser’s Edge.
• Assisting in the ongoing development and improvement of Raiser’s Edge and in the support of other teams using the system.
• Supporting Fundraising colleagues with other systems used in the day to work of the team.

Responsibility 3: Team administration

• Being able to manage multiple tasks and requirements whilst demonstrating excellent time management.
• Demonstrating good problem-solving skills and be able to work independently to deal with most enquiries and issues arising during the day.
• Providing administrative support for the Fundraising team.
• Identifying and propose improvements that can be made to internal processes to help make the team more efficient.
• Supporting with member events, including the AGM.

Additional benefits of working for the Somerset Wildlife Trust include:

• 7% employer pension contribution
• Life insurance
• An annual professional institution subscription
• Flexible and agile working
• Wellbeing support – EAP, wellbeing champions
• Diversity networks through RSWT/TWT
• Paid volunteer days
• Continuous Professional Development opportunities
• Minimum 33 days of holiday (25 annual leave + bank holidays)
• Active staff social events
• The opportunity to make a real and positive difference to nature, communities and the climate.

Closing date: Sunday 23 February 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Somerset Wildlife Trust have an Equality, Diversity and Inclusion Plan and are committed to continuing to improve the equality, diversity and inclusion of every aspect of our work; we know we need to engage with everyone to live our values and achieve our goals. We welcome applications from everyone and are happy to discuss any accommodations or arrangements that would make the recruitment process better for you, and the working environment should you be employed.

No agencies please.

Transforming Lives for Good (TLG) are a national Christian charity working in partnership with local churches to give struggling children hope and a future. The role of the Fundraising team is to develop and grow the UK-wide reach of the charity. Whether engaging churches, supporters, corporates or the press, the National Development team are passionate champions for the work, inspiring partnerships that will enable TLG to transform thousands more children’s lives in the years ahead.

This crucial office-based role within the Supporter Development Team involves detailed management, oversight and quality control of data records and processing (including financial) relating to our 1000s of supporters and churches that we interact with. In addition, we seek a clear and professional communicator who will be able to correspond with associated internal and external stakeholders in order to grow our financial impact across the charity.

We seek to constantly develop new partnerships with churches that are motivated to engage with their communities in order to combat the struggles too many children have when in education and connect with the children’s families in order to engage them in the wider support of the church. At the same time, we seek to grow our financial donor base by connecting with hundreds of new supporters, by becoming a ‘Hope Giver’ – our regular giving scheme.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Closing Date: 17th February 

Initial Interviews: 19th/20th February Online 

Final Interviews: 24th February at our National Support Office in West Yorkshire

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in London, with options for homeworking in line with Crisis’ Hybrid Working Policy

Contract: 12-month fixed term contract, parental leave cover

About the role

As a Supporter Journey Manager in the Brand, Marketing and Fundraising Directorate, you will design and lead the implementation and optimisation of multi-channel communication journeys to reach, engage, convert, and retain audiences. You will be responsible for managing a small team, working collaboratively across the organisation to apply a test-and-learn approach by continually reviewing and improving touchpoints and end-to-end journeys. You will help the organisation visualise journeys from the audience's perspective, monitor and report on performance, and plan and optimise efforts in pursuit of Crisis’ vision to end homelessness.

As a bold and impactful leader, you will design and develop multi-channel audience journeys, across touchpoints, to achieve objectives across the charity. You will collaborate with data, insight, and evaluation teams to ensure Crisis leverages insight and analysis to maximise supporter engagement and realise income potential. As a champion of audience voices and working equitably you will advance the organisation’s strategic goal to become more audience-led in its vision as it grows support, in all its forms, and communities committed to ending homelessness.

About you

• Proven experience in establishing and managing successful customer experience (CX) functions, from journey design to development and optimisation.

• Equally comfortable with the details of systems and data, while maintaining a clear view of the bigger picture and end-to-end experiences.

• Results-focused, with experience in setting up measurement frameworks and driving a culture of continuous improvement.

• Background in customer experience, email and/or direct marketing, with practiced expertise in working within a devolved operating model environment.

• Influential leader, skilled in convening and facilitating meetings and workshops with senior stakeholders to drive decisions and outcomes.

• Proactive and inclusive leader with the ability to unify diverse disciplines and cross-functional teams toward common goals and shared priorities.

• Committed to equality, diversity, and inclusion, with a vision to end homelessness.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Flexible working around the core hours 10am-4pm 

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 23 February 2025 23:55

Interview process: Competency tasked interview with presentation task.

Interviews will take place on Tuesday 4 March 2025 at our offices in London, E1.

Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.   

Registered Charity Numbers: E&W1082947, SC040094 

Railway Children is looking for a Supporter Experience Officer to cover maternity leave and be responsible for implementing our supporter engagement strategy.

About you:

The Supporter Engagement Officer is an integral role in the public fundraising and engagement team, continuing to develop our individual giving income streams and ensuring that our supporters feel valued and understand the amazing impact they have.

This is a great role for someone who is equally as comfortable analysing details in data as they are coming up with creative ways to engage our audiences. You’ll have a proven ability to grow income from individual donors while having the supporter’s needs at the heart of every interaction.

The role entails delivering supporter communication journeys across a range of channels and audiences so that we deliver excellent supporter care to all donors ensuring that their relationship with Railway Children is enhanced, their support retained and lifetime value maximised.

Do you have experience mapping complex supporter journeys, and working with insight and data to identify gaps and opportunities?

Have you managed complex projects that are all about improving the supporter experience? 

Can you motivate and support a team to deliver their best work for people living with Parkinson’s?

If yes, then please consider joining us as our Supporter Journeys Manager! You’ll be part of a team of 20 supporter experience professionals and you will lead the excellent Parkinson’s UK Supporter Journeys team to continue our ambitious drive to transform supporter engagement. 

About the role

We’re working to build and grow a powerful movement of people to transform the experience of people living with Parkinson’s. A big part of how we will do that is by engaging and mobilising our existing supporters through a wide variety of channels to take additional actions in support of Parkinson’s UK 

You’ll be instrumental in devising and delivering the strategic plans to achieve our ambitions for supporter engagement, as well as leading the teams responsible for delivering email and supporter journeys across the organisation.

What you'll do

• Lead the approach to mapping and visualising Supporter Journeys at Parkinson’s UK - looking for opportunities and pain points 
• Work closely with the Supporter Engagement Lead to deliver the Supporter Engagement Transformation programme which is our key programme for growing retention
• Work closely with the Supporter Engagement Manager (email), who leads the central email journey and decentralised email management
• Lead the audience planning process for supporters at Parkinson’s UK
• Lead the development of the audience planning process so that it achieves its ultimate aim of improving experience at Parkinson’s UK

What you’ll bring

• Significant experience of supporter engagement in the commercial  or not-for-profit sectors 
• Demonstrable experience of designing and delivering complex cross channel supporter journeys or communications plans 
• Experience of using insight and analysis to inform supporter comms mapping, planning and delivery
• An understanding of audience-first principles and planning 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

We are committed to working with the principles of fairness and equality. All of our applications are anonymous until the interview stage, and we welcome applications from people from all sections of the community, irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We actively encourage people with Parkinson's to apply.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Supporter Engagement Coordinator

Location: Hybrid, Old Street, London
Salary: £28,177 per annum
Hours: 34.5 hours per week
Department: Supporter Engagement and Operations
Job Type: Full-time
Contract Type: Permanent

Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.   

We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal. 

An exciting opportunity has arisen for a Supporter Engagement Coordinator to join our Supporter Engagement and Operations team in delivering an exceptional customer experience to our current and potential supporters.

Our primary proposition is Child Sponsorship, where we deliver an engaging one to one relationship to over 80,000 child sponsors. Our Supporter Engagement and Operations team recruits, retains and develops the support of individuals and households in the UK and is responsible for generating income from individuals through fulfilment of the sponsorship journey. 

In this role, you will communicate with supporters using a variety of channels including telephone, post, email, social media and face to face. You will respond to all kinds of enquiries promptly so that our supporters feel nurtured and valued as a key part of our work. This role is a varied and an excellent opportunity to develop a diverse range of transferable skills.

We are looking for someone who has proven experience of working in a busy customer/supporter care role in a similar environment and be able to demonstrate outstanding customer service.   You will possess excellent organisational skills, be able to prioritise your workload and work well under pressure. Above all, you will be able to communicate with tact, diplomacy and confidence to all supporters to ensure they receive the highest quality experience.

If you thrive in working in a highly collaborative environment, possess great team-working skills and have a genuine passion for our values, feminist leadership principles and vision, we would love to hear from you!

For further detail of this role, please see the job profile. 

The deadline for applications is 23:59 on Sunday 16 February 2025
Interviews will take place on Thursday 27 February 2025 

We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.

Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.

REF-219490

Caring For Life runs two supported homes for men and women.  They are a home, where the residents have grown to be a family.  We require someone seeking to serve the Lord through this project, to join the team in supporting the group of residents in day-to-day living. 

The role requires sleep in hours as well as weekend shifts.  We require a new staff member to come and assist in providing a safe and loving home encouraging them to develop in basic life skills, social interactions as well as to see them come to know the Lord Jesus Christ personally and to nurture them as they develop in their faith. 

This a short-term contract for 6 months working a minimum of 20 hours per week (excluding sleep in hours).  Candidates must have a full, valid driving licence. 

The Community Fundraising Assistant supports individuals and organisations raising funds for MSF, ensure the safe processing and acknowledgement of donations and the administrative processing tasks related to community and corporate fundraising, ensuring supporters have the best possible experience with MSF when raising funds for our work. They also provide stewardship and support to companies carrying out employee fundraising in the workplace, and for companies who chose MSF as their Charity of the Year.

The Community Fundraising Assistant plays a vital role in supporting a dynamic programme of MSF challenge events, community fundraising initiatives, and in-memory or tribute donations.

This position is essential to the smooth functioning of the Community, Events & Tributes team, ensuring efficient administrative processes, such as banking and donor acknowledgment, and financial reconciliations. The role also involves providing guidance and assistance to event participants and community fundraisers, offering excellent supporter care to help elevate donations and build lasting relationships.

A key aspect of this role is responding with sensitivity and empathy to donors making in-memory or tribute gifts, ensuring that their needs are met with care and attention.

By delivering exceptional stewardship, the postholder will foster ongoing support and engagement, encouraging repeat donations.

The Community Fundraising Assistant will work collaboratively within the team, supporting day-to-day operations and helping to create a seamless and rewarding experience for MSF’s community of supporters.

DEPARTMENT: Fundraising

HOURS: 37.5 Hours Per Week (Monday - Friday)

LENGTH OF CONTRACT: Permanent

LOCATION: London - Hybrid

SALARY: £31,092.77 per annum

Internal grade: 12.1

We're looking for 5 kind, compassionate and resilient Floating Support Workers to join our Young People service in Tower Hamlets.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere.

- Working proactively with other members of the team to handle the service caseload and administrative responsibilities.

- Supporting customers to set personalised goals in the form of a Support Plan.

- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals.

- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'.

- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, community activities.

- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene.

- Assisting in the recording and reporting of customer incidents.

- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
Relationships

- With key customers (end service users)

- Within team and organisation

- With external partners and agencies
Organisation

- Planning and organising workload

- Awareness of policies and procedures

- Time and resource management
Team membership

- Promote team ethos and values

- Positive contribution to team environment

- Personal development in team context
Results Orientation

- Assist customers to achieve Support Plan goals

- Achievement of local business objectives

- Financial awareness

In submitting your CV/ Application (dependant on the job you have applied for), consider what indicators you would expect to see under the three headings within each competency quadrant and demonstrate how you meet them.
Personal Attributes

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer

What you'll bring:

Essential:
- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job Description