Support Officer Jobs

Job Title:             Enhanced Housing Officer

Location/s:       EGH, DGH and Providence House - London Borough of Tower Hamlets

Salary:       £27,352.00

Hours: Hours:   40 hours per week including weekends

Contract:           1 post - Permanent

PRHA’s Support Teams are seeking three enthusiastic Enhanced Housing Officers to work with our amazing residents.

Providence Row Housing Association has been helping homeless people in East London since 1860. We provide social housing along with excellent services that aim to support homeless people with complex needs and enable their recovery. We remain committed to our East London roots and currently serve the communities in Tower Hamlets, Hackney and the City of London.

Our Enhanced Housing Officers provide a housing service to hostel residents who find it difficult to maintain and sustain their accommodation. You will be working in partnership with a wide range of other services to ensure that our residents are motivated and supported through pre- and post- sign up, to claim benefits and grants, manage their accommodation, report repairs and complaints, access education, and develop financial skills.

Enhanced Housing Officers also conduct surveys of residents view and opinions, assist with audits and reporting on the service, help to ensure compliance with H&S regulation and best practice, and work with a Support Team which promotes person centred coproduced approaches.

You need to have experience of working with homeless people with complex needs, have a good understanding of housing management and Health and Safety regulation, be competent with computer systems, and comfortable completing regular performance reports. The Enhanced Housing Officers is a day shift based role with evening and weekend working. Depending on the service, you may also be required to do sleep-in shifts.

PRHA is seeking to increase diversity within our organisation. We would welcome interest from people with experience of homelessness, from a black or minority ethnic background and/or with a disability. 

Main areas of responsibility

For further details, please refer to the attached Job Description

The Mudlarks Community is a Hertford based charity supporting adults and young people with learning disabilities and mental health concerns. Through supported learning and meaningful work in the community we help people build confidence and self-worth whilst developing important skills.

Since its inception in 2008, Mudlarks has become a much valued and respected part of the community in Hertford and the surrounding area. We are now looking for an inspirational leader to join us on a full-time, permanent basis and continue to strengthen this legacy.

 Location of job: Mudlarks’ office and across all services provided by Mudlarks, as well as regularmeetings with sponsors and other stakeholders. This is not a remote working position.

Hours: Generally 40 hours a week, but flexibility is required. Events, fundraising and networking take place outside office hours.

 The Benefits

· Salary: Circa £45,000 pa, depending on experience

· NEST company pension scheme

· 25 days annual leave plus bank holidays

The Role

As the Chief Executive Officer, you will:

•  Develop and deliver a strategic plan and annual budget.

•  Develop Mudlarks’ public profile, build relationships with, and influence key stakeholders

•  Provide effective and dynamic leadership across the Mudlarks organisation.

•  Establish and monitor key indicators of the charity’s impact and financial health.

•  Lead fundraising activities including applications to win contracts from public bodies and income from individual and corporate donations, legacies, trusts and grants.

•  Manage direct reports effectively, providing supervision, support, development and annual appraisals for all managers, and ensure they do so for all staff.

•  Uphold the charity’s culture of care, ensuring employees, participants, customers, partners and volunteers are respected and valued.

•  Ensure that Mudlarks’ policies and practices are up to date, relevant and fair in the current charity environment and that the organisation is managed in line with the current best practice in employment and equality legislation

•  Undertake any other duties as required by the trustees.

About you

To be considered as our Chief Executive Officer, you will need:

· Proven experience in senior leadership and inspirational team management.

· Expertise in strategic planning, operational delivery, and monitoring outcomes.

· Outstanding advocacy and relationship-building skills.

· Exceptional communication skills, both written and verbal.

· Competency in the use of IT applications

· Own vehicle and clean driving licence

· Attributes such as integrity, resilience, and adaptability are essential, along with a deep commitment to our mission.

Qualifications

An undergraduate degree is expected. Further qualifications in social care or the environment would be helpful but not essential. Experience of working in the learning disability sector is desirable.

Full Job description and application form available on request.

Closing date for applications: 24th January 2025

Job Purpose:  A senior support role within supported housing delivering high quality leadership to staff and support to our client group of young people to empower them to make positive changes moving towards independent living in the community

Salary: £33,183

Hours of work:35

Working Pattern: Mon-Fri 9am - 5pm

Employment type: Full-time

Contract Type: Permanent

Location:  Redhill

Annual leave:Starting allowance is 25 days plus Bank Holidays.  

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking availableat all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing Date for Applications: Monday 13th January 2025

Interviews to be held: Friday 17th January 2025

Proposed Start Date: Monday 24th March 2025

Main Responsibilities:

· A link [JC1] between support staff and Housing Management to be a trusted, responsible and reliable senior staff member to deal with issues that occur during the shift and being a support for fellow staff

· Share the vison of the CEO and housing management

· Lead on prevention of resident evictions by way of MAPs’ and managing incidents in a trauma informed manner in line with housing policies

· Oversee and report on compliance of support hours provided by staff, including support sessions, rooms, checks, outcome star, safety plans and risk assessments

· Oversee core-forms via the government website to ensure compliance

· Provide Duty Officer cover within Housing for Managers during times of annual leave, sickness and off site reasons

· Resolve issues at a level where senior management involvement should not be required

Other Responsibilities:

· Provide key 1-2-1 and group support to residents, including supporting young residents as directed by Housing Management, including carrying out support plans, rooms, checks, outcome stars and other support tools directed by housing management

· To induct residents into their accommodation ensuring the terms of the licence agreement and house rules are understood and all health and safety issues are fully complied with  

· To lone-work from time to time when called upon and to adhere to the Lone-Working Policy 

· Provide inclusive and resilient move-on plans for residents including incorporation of our own YMCA move on accommodation 

· To be proactively responsible to safeguard adults, young people and children at risk of harm in accordance with local and national guidelines and procedures. This includes showing a commitment to promote organisation-wide awareness and understanding of safeguarding undertaking best practice and carrying out our legal and moral duties to respond to related concerns, disclosures or allegations appropriately 

· The jobholder may be required to carry out other duties as directed by the CEO or Housing Management

About Us
The Fire Fighters Charity offers specialist, lifelong support for members of the UK fire services community empowering individuals to achieve mental, physical, and social wellbeing throughout their lives. 

We are looking for a Triage and Support Officer to join our assessment services team. 

This role can be based at any one of our centres; Harcombe House in Chudleigh, Devon, Jubilee House in Penrith, Cumbria or Marine Court in Littlehampton, East Sussex. 

About the role
As a Triage and Support Officer within this team, you will be responsible for triaging incoming website or email enquiries, gathering key information, and assessing a service user for their eligibility and identify any immediate risks. 

Through our triage process, you will assess cases based on key criteria to ensure those who have urgent needs are prioritised, and all cases are supported effectively alongside our Assessment Practitioners. You will offer initial advice, information and signposting, and make referrals where appropriate, to support service users to access the appropriate support available at Fire Fighters Charity.

This role requires clear and accurate documentation and communication skills to be used throughout the triage process. You will be working collaboratively with members of the multidisciplinary team to ensure a seamless transition into the relevant services. 

This role is subject to a Disclosure and Barring Service check. 

About you
Previous experience of working on a health and wellbeing helpline or support line, is essential. You will need experience of dealing directly with services users, providing them with advice, support and information. 

You will also need to be familiar with triage processes or similar methodologies for assessing urgency and complexity of cases. 

You will take a compassionate approach to supporting service users, demonstrating empathy and respect in all interactions, and you will need the ability to work independently and maintain accurate and confidential records.

We recognise the need for personal resilience within this role and offer all employees access to a health care cash plan, Employee Assistance Programme and premium access to the Headspace App to support a healthy work life balance. 

The Charity is an Equal Opportunities employer, and we welcome applications from all sections of the community. When recruiting our new team members, regardless of the role, we are looking for people who share our values to help us to achieve our strategic plan. 

How to apply
Please submit a CV and covering letter via our online portal. If you require assistance, please contact us. 

We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time. 

Role Description

As our Business Support Officer, you’ll play a vital role in ensuring Together Active runs smoothly. You’ll provide essential operational, administrative, and governance support to the team, enabling us to deliver impactful programmes and stay organised. This role is all about creating efficient processes that help the team thrive.

Role Outcomes

• Seamless administrative and operational support enables the team to focus on delivering outcomes.
• Board and committee meetings are organised effectively, with governance needs met.
• HR, compliance, and pre-employment processes are managed efficiently.
• Events and projects run smoothly, with all logistical needs coordinated.

What Does This Mean Day to Day?

• Support the team with administrative tasks, meeting scheduling, and office management.
• Coordinate board and committee meetings, including preparing agendas and minutes.
• Oversee HR compliance, including pre-employment checks and staff records.
• Assist with event planning and logistics to ensure successful delivery.
• Manage supplier relationships and office equipment needs.

How We Value You

• Generous annual leave allowance: 27.5 days upon commencement of employment plus bank holidays, increasing by an additional day per year after two years of continuous employment (up to an additional 5 days).
• Three concessionary days leave over Christmas and New Year (pro rata for part-time staff).
• Death in service scheme up to the value of three times actual salary.
• Wellbeing Grant: £50 voucher per year to spend on health and wellbeing.
• Volunteer day to support an organisation or cause of your choice.
• Up to 8% employer contribution to the pension scheme.
• Reimbursement of the cost of a standard eye test as a user of visual display equipment.
• Access to Cyclescheme.
• Annual CPD courses offered by Staffordshire University.
• Online skills training platform for personal and professional development.
• Access to counselling services.

ABOUT US

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.

THE ROLE

We have a fantastic opportunity for someone to join us in the position of Benefits Entitlements and Claims Support Officer, to work on either a full or part time basis. Job Share applications are also welcome.

This role provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6 million households in the UK.

NEA’s Benefits Entitlements and Claims Support Officers are empathetic, polite and have good listening skills but are also knowledgeable, assertive, and confident. The post holder will be responsible for giving comprehensive benefit entitlement advice and support to householders. The post holder will obtain relevant information about a client’s circumstances and offer accurate guidance about potential eligibility for additional benefit entitlements. This will include the completion of application forms as appropriate. Advice will be given over the phone, via online contact and in face-to-face settings where appropriate.

WHAT YOU WILL NEED TO SUCCEED

You will have a good understanding of Welfare Rights, including entitlements, systems, claim processes and current legislation and practices. Demonstrable experience of providing advice via telephone and face to face.

You will need good organisational skills, excellent communication skills as well as an understanding of the needs of low income, vulnerable or disadvantaged householders.

NEA has several office locations throughout England, Wales and Northern Ireland, and welcomes applicants from all regions. Home working and office-based locations are available depending on proximity to a NEA office. Preferences will be discussed with candidates at interview. Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Hybrid working is subject to a risk assessment to ensure the working environment is appropriate under health and safety and GDPR requirements.

WE ARE OFFERING

· £28,163 – £33,205 (FTE) – Scale 5-6, Points 12-22 (plus £3,300 London Weighting if applicable). Appointments are usually made at the starting point of the scale.

· 11½% non-contributory pension.

· 25 days annual leave (FTE) plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff.

· Flexible working arrangements including the opportunity for Hybrid working.

· Enhanced family friendly payments.

· Employee Assistance Programme.

· Employee benefits platform.

· 18-Month Fixed Term Post.

The closing date for all applications is 12:00 noon 13 January 2025. We anticipate interviewing the two weeks commencing 20 January 2025. Full details of the posts and an application form are available on our website.

HOW TO APPLY:

To apply click 'apply via website'.

Please note CVs will not be accepted as part of the application process. No recruitment agency or advertising enquiries, please.

Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511. Company Registration No: 01853927

We have an exciting opportunity to join All Ways Network as Charity Support Officer

Are you passionate about supporting the Muslim community in the UK? Do you want to use your skills to empower small grassroot groups? Can you lead and support charities to become more fundable? 

We are looking for Charity Support Officer to support AWN with delivery, understanding of the grassroots charity sector and management of our current services and to build upon our existing database. If you are proactive, organised and enjoy building relationships with different people, we want you to hear from you.

Location: Remote with some travel 

Hours: Full-time (35 hours a week) 

Salary: Starting salary £26k 

About the role 

The Charity Support Worker (CSO) will be the face of AWN and the first point of contact for grassroots organisations looking for support and guidance. Expanding AWN’s existing reach and building the awareness of AWN’s services as we try to support as many not for profits working with Muslim communities in the UK as possible. 

We desire someone with: 

• Knowledge and understanding of the challenges facing Muslim community living in the UK. 

• Knowledge of not-for-profits/charities 

• Knowledge of Grantmaking sector /Funding opportunities 

• Experience of working in small, dynamic teams

• Experience supporting grassroots charities and understanding the contexts in which they operate.

• Have some knowledge of area of work but not exclusive to: 

• Women

• Health & Wellbeing 

• Youth

• Homeless & Poverty 

• Family Services 

• Sport/ fitness 

• Religious settings 

• Crime/Gangs 

• Prisoners and Ex-Offenders 

• Refugees/Asylum seekers 

• Many more… 

Key Responsibilities but not limited to: 

• Reaching out and building relationships with organisations who meet our criteria (charities, grantmakers, other organisations, local Council across the UK 

• Carry out an initial needs assessment to identify NFPs organisational strengths and weaknesses and funding needs.

• Develop and oversee an action plan based on needs assessment. 

• Lead networking sessions and assist in organising AWN events 

• Promoting AWN’s services and activities 

• Maintain CRM records, write case studies, obtain feedback and contribute to service development. 

• Managing projects to help grow the network 

• To assist and liaise with Bid Writer and additional staff members joining the team where there may be some crossover tasks 

• Attend networking events to promote AWN’s work and services. 

• Other tasks which are relevant to the role as AWN grows 

Skills set/Person spec: 

• Experience working for an infrastructure org or similar 

• Ability to manage workload well 

• Ability to communicate well to stakeholders from diverse backgrounds and cultures 

• Ability to take initiative and work independently 

• Experience in governance, understanding of writing bid applications, and any other applicable charity service 

• Experience and ability to speak in large groups 

• Excellent written and verbal skills and able to communicate with people whose English is a second language 

The benefits of the role includes: 

• Flexible and hybrid (home/on location) working arrangements 

• Opportunity to grow with and shape the role, 

• Investment in your professional development, 

• An incredibly supportive group of staff and Board and 

• Experience first-hand the impact your work makes from our thriving, well-located community base 

Deadline is Friday 31st January 2025 at 12pm

Interviews will be held in the first 2 weeks of February 2025. Successful candidates will be notified of dates.

We’re hiring a Service Support Officer to join the Live Well Wakefield team, a community-based service that supports adults aged 18+ to improve their health, wellbeing and independence.

The Service Support Officer is a central part of this team, so it’s a brilliant opportunity to use your administrative experience to make a difference. We offer great benefits and in our 2024 staff survey, 100% of the team told us they enjoy working at Live Well Wakefield!

What does a Service Support Officer do?

• Acts as first point of contact/liaison for users of the service, members of the public and other professionals, providing them with further information and signposting/triaging.
• Works with team members to provide administrative support for activities, caseloads and meetings.
• Works with sensitivity and has a good understanding of the issues experienced by users of the service.
• Assists the team with a variety of communications methods, such as website updates, presentations, social media and other digital communication methods.
• Undertakes general clerical duties such as dealing with post, photocopying and ordering/raising purchase orders.

What are we looking for in our Service Support Officer?

• Recent experience of providing administrative support to a team or service.
• Experience of working in a person-centred role with members of the public and communicating with a wide range of people.
• Experience of keeping accurate and timely records.
• Excellent organisational skills, and ability to manage time effectively, prioritise tasks independently, and work under pressure to meet deadlines.
• Confident IT skills.
• Operates in a non-judgemental, empathetic manner.
• Ability to work from Wakefield office base during service opening hours.

Take a look at the Person Specification for more details and if you feel you are the right person, we’d love to hear from you! We value personal qualities and experience as well as work experience.

What do we offer?

“I've not worked anywhere as supportive as Live Well” – from our recent staff survey

• 28 days holiday a year plus bank holidays
• 5% salary contribution to a pension scheme
• Access to Occupational Health
• Access to health service discount schemes, including Blue Light Card
• A range of policies and practices to ensure a supportive and inclusive workplace
• Competitive salary and annual pay reviews

Due to the nature of the position, we will require the successful candidate to complete an Enhanced DBS check.

We are an equal opportunities organisation and invite applications from all sections of the community. It’s important to us that everyone is welcomed and valued in our workplace, so we support staff and applicants in a number of ways.

Closing date: Sunday 2 Februaury at 5pm

Interview date: Interviews are currently planned for Thursday 20th February, at Agbrigg & Belle Vue Community Centre.

To apply on CharityJob, submit your CV and a cover letter (no more than 2 pages) describing how you meet the Person Specification for this role. 

Nova Wakefield District is a local charity that supports Voluntary, Community and Social Enterprise organisations in Wakefield District. Nova and South West Yorkshire Partnership NHS Foundation Trust deliver Live Well Wakefield, which is commissioned by Wakefield Council and Wakefield’s seven Primary Care Networks. 

We are looking for an experienced administrator with a background in finance and a passion for working within local government family services. In this essential role, you'll be at the heart of financial administration for children in care and foster placements, managing vendor relations, purchase orders, payments, and ensuring smooth financial processes across the board.
Your new role

• Purchase Order Management: Process purchase orders for external suppliers, particularly those related to care providers and child placement services. Ensure timely and accurate payment processing for all invoices.
• Financial Monitoring: Track expenditures against budgets, monitor financial commitments, and ensure the effective and intended use of financial resources. Regularly update financial records and ensure they are accessible for management feedback and decision-making.
• Administrative Support: Provide general administrative support, including maintaining records, managing documents, handling correspondence, and supporting the day-to-day operations of the finance team.
• Bank Payments & Reconciliation: Handle regular bank payments, ensuring accurate coding and recording in both the IBC system and Mosaic.
• Supplier Queries & Disputes: Manage queries and resolve disputes with suppliers, service users, and other external parties in a professional and customer-focused manner.
• Corporate Credit Card Management: Purchase goods using the corporate credit card and reconcile monthly statements, ensuring accurate cost coding.
• Budget Monitoring: Monitor financial resources closely and provide sound financial and administrative advice to staff and service users to ensure optimal use of available funds.
• Supplier Setup & Enquiries: Manage the setup of new suppliers/vendors on the IBC system and handle any supplier enquiries in a timely and effective manner.
• Regular Payments: Ensure that essential payments such as subsistence, travel, and staying-put payments are made weekly to young people in care and their carers.
• Data Collection & Reporting: Collect, collate, and analyse financial data to assist in statutory planning, commissioning, and monitoring purposes.
• HMRC Reporting: Follow procedures to inform HMRC when a child has been looked after by the local authority for eight consecutive weeks or more and ensure all relevant circumstances are updated.

What you'll need to succeed

• Local Government Experience: Experience within family services or the public sector is essential. A background in finance or administration is highly desirable.
• Vendor & Supplier Management: You'll be working with vendors who provide care and child placement services. A softer approach is necessary when liaising with these organisations to ensure smooth communication and timely financial transactions.
• Attention to Detail: Accuracy is crucial, especially when managing payments, purchase orders, and financial records. A keen eye for detail is essential to maintaining data integrity and avoiding discrepancies.
• Financial Acumen: While this role is not purely finance-focused, a solid understanding of finance processes, budgeting, and payment tracking will be needed to perform effectively in this position.
• Communication Skills: You'll need to communicate effectively with social workers, suppliers, and service users, ensuring all requests and approvals are handled professionally and promptly.
• Ability to Handle Disputes: Resolving supplier or service user disputes requires patience, diplomacy, and problem-solving skills.
• Proficiency with Systems: Experience with systems like IBC and Mosaic, or the ability to quickly learn them, will be highly beneficial.

What you'll get in return

• Full-Time Role: 36 hours per week.
• Hybrid working arrangement after initial training and on boarding (2-3 days working from home per week).
• On-site office work is required during training and when managing in-person tasks.

What you need to do now
If you're interested in this role, click apply now to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are seeking a motivated and detail-oriented Family Time BSO Administrator to join our dynamic team. This exciting role will allow you to play a key part in coordinating services, managing court reports, and supporting families through their parenting assessments. You will thrive in a fast-paced, customer-facing environment and be essential in the smooth running of operations, both in administrative and practical aspects.
Your new role

• Multidisciplinary Support: Provide comprehensive support to the multidisciplinary parenting assessment team. This includes coordinating schedules, managing diaries, setting up appointments, arranging transportation (taxis), and ensuring the availability of interpreters when required. You will also assist in the formatting and preparation of court reports and ensure access to all relevant court bundles.
• Legal Document Formatting: Take full responsibility for the accurate formatting and preparation of legal documents. Ensure all documents comply with legal standards and organisational guidelines, focusing on precision and consistency.
• Invoice & Order Management: Verify and process invoices and orders from external suppliers, ensuring they are accurate and approved by the appropriate budget holder. This is critical for maintaining budgetary control and proper financial tracking.
• Meeting Coordination & Minute Taking: Attend and participate in various meetings, taking minutes when necessary. You will also facilitate meeting bookings, handle room bookings, confirm attendee lists, and provide hospitality for meetings, ensuring everything runs smoothly.
• Facilities Management Support: Report any service and maintenance issues in and around the premises. Communicate effectively with facilities management to ensure timely completion of works, and follow up to ensure all tasks are completed.
• Work Request & Completion Tracking: Log and track all facilities work requests, following up to ensure completion and maintaining accurate records.
• Stock Monitoring & Ordering: Monitor and replenish office stationery and domestic supplies, ensuring stock levels are always maintained and that requests are handled in a timely manner.
• Corporate Credit Card Management: Purchase goods using the corporate credit card, ensuring all transactions are reconciled monthly using the correct cost codes.
• Adaptability to Changing Priorities: Respond effectively to frequently changing work priorities, ensuring urgent tasks are completed within designated deadlines, while maintaining a positive and constructive approach.
• Training & Development: Participate in training sessions and supervision opportunities, using feedback for personal growth and to enhance service delivery. Your input will be valued in improving the services we provide to families.
• Customer Service & Reception Duties: Provide front-of-office support, including meeting and greeting service users, answering phone calls, and ensuring the office runs smoothly in a customer-facing environment.

What you'll need to succeed

• Strong Word Processing Skills: A key component of this role is drafting, checking, and formatting numerous reports. Expertise in Microsoft Word, particularly in document formatting, is essential. A written test will be part of the interview process to assess these skills.
• Attention to Detail: The ability to ensure accuracy in legal documents, invoices, and reports is critical. Your attention to detail will ensure all work is compliant with legal standards and internal guidelines.
• Organisational Skills: You will be managing multiple tasks and priorities. A highly organised approach will be essential to stay on top of scheduling, report formatting, and meeting coordination.
• Customer-Facing Role: Excellent communication skills are essential as you'll be engaging with various stakeholders, including service users, professionals, and external suppliers.
• Adaptability & Time Management: The work is highly variable, with some months requiring little to no report preparation, and other months requiring multiple reports to be formatted and finalised. The ability to manage sporadic workloads is key.
• Team Collaboration: You will work closely with a team, including social workers and external suppliers, so strong collaboration and interpersonal skills are a must.

What you'll get in return

• Part-Time Role: 21 hours per week, typically between 9:00 AM and 5:00 PM.
• Fully Office-Based: You will be required to work on-site, spending time on reception and assisting with office coordination.
• Flexible Days: Specific working days are Wednesday, Thursday, and any other day as agreed with the manager. Flexibility in hours may be required based on workload.

What you need to do now
If you're interested in this role, click apply now to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
We are seeking a highly skilled and dynamic administrator to join our team in a family support role within a Royal Borough. This exciting opportunity will allow you to engage directly with vulnerable people and families while managing a variety of tasks that require a strong attention to detail and exceptional organisational skills. You'll be a key player in ensuring smooth operations in a busy, customer-facing environment.
Your new role

• Report Preparation & Formatting: The role involves drafting, reviewing, and formatting numerous reports. These documents are essential for court proceedings, and candidates must demonstrate expertise in Microsoft Word, with a strong focus on formatting accuracy and consistency. You will be required to format reports quickly, adhering to tight deadlines, often with multiple reports due in a short timeframe.
• Case Management: You will collaborate with professionals to compile and prepare documentation, managing the case preparation for court hearings. The volume of reports is variable, with periods of lighter work followed by busy stretches requiring rapid turnaround.
• Customer Interaction: As this is a customer-facing role, you'll be the first point of contact, handling reception duties on specific days of the week. This includes greeting visitors, answering queries, and ensuring a welcoming and professional atmosphere.
• Office Coordination: Alongside report management, you will coordinate office operations, ensuring all documentation is completed, filed, and processed in a timely manner.

Key skills and requirements

• Proven Expertise in Microsoft Word: This is a must-have skill as it's central to the role. You will be expected to draft and format reports quickly and accurately.
• Excellent Written Communication Skills: Clear, concise, and well-organised reports are essential for case preparation.
• Adaptability & Efficiency: You will need to thrive in an environment where workloads can be unpredictable, with heavy periods of work followed by quieter times.
• Strong Organisational Skills: You'll need to prioritise tasks effectively, ensuring deadlines are met and reports are accurate and complete.
• Team Collaboration: While you will have independent tasks, you'll also work closely with a team of professionals, so being a reliable and communicative team member is essential.
• Reception & Customer Service: You will spend time at the front desk, ensuring excellent customer service and communication.

What you'll get in return

• Part-Time Role: 21 hours per week, Monday to Friday.
• Core hours are 9:00 AM to 5:00 PM.
• On-site office-based role with potential flexibility in schedule depending on team needs

To note

• A written test will be part of the interview process to assess your proficiency in drafting and formatting reports.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are seeking a motivated and detail-oriented Family Time BSO Administrator to join our dynamic team. This exciting role will allow you to play a key part in coordinating services, managing court reports, and supporting families through their parenting assessments. You will thrive in a fast-paced, customer-facing environment and be essential in the smooth running of operations, both in administrative and practical aspects.
Your new role

• Multidisciplinary Support: Provide comprehensive support to the multidisciplinary parenting assessment team. This includes coordinating schedules, managing diaries, setting up appointments, arranging transportation (taxis), and ensuring the availability of interpreters when required. You will also assist in the formatting and preparation of court reports and ensure access to all relevant court bundles.
• Legal Document Formatting: Take full responsibility for the accurate formatting and preparation of legal documents. Ensure all documents comply with legal standards and organisational guidelines, focusing on precision and consistency.
• Invoice & Order Management: Verify and process invoices and orders from external suppliers, ensuring they are accurate and approved by the appropriate budget holder. This is critical for maintaining budgetary control and proper financial tracking.
• Meeting Coordination & Minute Taking: Attend and participate in various meetings, taking minutes when necessary. You will also facilitate meeting bookings, handle room bookings, confirm attendee lists, and provide hospitality for meetings, ensuring everything runs smoothly.
• Facilities Management Support: Report any service and maintenance issues in and around the premises. Communicate effectively with facilities management to ensure timely completion of works, and follow up to ensure all tasks are completed.
• Work Request & Completion Tracking: Log and track all facilities work requests, following up to ensure completion and maintaining accurate records.
• Stock Monitoring & Ordering: Monitor and replenish office stationery and domestic supplies, ensuring stock levels are always maintained and that requests are handled in a timely manner.
• Corporate Credit Card Management: Purchase goods using the corporate credit card, ensuring all transactions are reconciled monthly using the correct cost codes.
• Adaptability to Changing Priorities: Respond effectively to frequently changing work priorities, ensuring urgent tasks are completed within designated deadlines, while maintaining a positive and constructive approach.
• Training & Development: Participate in training sessions and supervision opportunities, using feedback for personal growth and to enhance service delivery. Your input will be valued in improving the services we provide to families.
• Customer Service & Reception Duties: Provide front-of-office support, including meeting and greeting service users, answering phone calls, and ensuring the office runs smoothly in a customer-facing environment.

What you'll need to succeed

• Strong Word Processing Skills: A key component of this role is drafting, checking, and formatting numerous reports. Expertise in Microsoft Word, particularly in document formatting, is essential. A written test will be part of the interview process to assess these skills.
• Attention to Detail: The ability to ensure accuracy in legal documents, invoices, and reports is critical. Your attention to detail will ensure all work is compliant with legal standards and internal guidelines.
• Organisational Skills: You will be managing multiple tasks and priorities. A highly organised approach will be essential to stay on top of scheduling, report formatting, and meeting coordination.
• Customer-Facing Role: Excellent communication skills are essential as you'll be engaging with various stakeholders, including service users, professionals, and external suppliers.
• Adaptability & Time Management: The work is highly variable, with some months requiring little to no report preparation, and other months requiring multiple reports to be formatted and finalised. The ability to manage sporadic workloads is key.
• Team Collaboration: You will work closely with a team, including social workers and external suppliers, so strong collaboration and interpersonal skills are a must.

What you'll get in return

• Part-Time Role: 18 hours per week
• Fully Office-Based: You will be required to work on-site, spending time on reception and assisting with office coordination.
• Flexible Days: Specific working days are Wednesday, Thursday, and any other day as agreed with the manager. Flexibility in hours may be required based on workload.

What you need to do now
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If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Responsible to: Support Team Manager

Location: Based in Loughborough, England. The role requires travel to all locations where Baca Services are delivered.

Hours: 37.5 hrs per week (including evening and weekend hours on a rota)

Contract: Permanent

Salary: £24,150 - £27,760 per annum FTE

Overall Purpose

• To provide support and care to young people who are newly arrived in the country, providing the foundations for them to rebuild their strength, dignity and grow their hope for their futures.
• To partner with social workers and representatives from other agencies, for the benefit of the young people.

Duties & Responsibilities

• To be a key worker for a number of young people who are in the care of Baca, providing high quality holistic and therapeutic support for their transition to adulthood.
• To deliver young people services in line with Baca’s Theory of Change, to enable young people to achieve the following outcomes, ensuring it is of the highest quality:
• Improved Physical Wellbeing
• Improved Emotional Wellbeing
• Increased engagement with Education, Employment and Training
• Increased Social engagement
• Increased Personal Safety
• To work proactively and collaboratively to ensure all young people are safeguarded and taking the initiative in resolving any issues that may arise with young people.
• To be a role model to all young people in Baca’s care, providing care and compassion without discrimination of age, race, colour or behavioural issues.
• Support young people to understand expectations of them and the support on offer to them from Baca and other agencies.
• Support young people in developing essential life skills in line with the individual support plan to prepare them for independent living. Training young people in living skills such as washing, cleaning, cooking and safety food shopping and budgeting; proactively and intentionally in line with the Baca progress plan.
• Support young people in developing their skills and interests in education, vocation or hobbies. Ensure young people’s interests, hobbies and aspirations are identified by getting alongside young people and working with the team.
• Be an active part of a diverse environment of staff and young people from different cultures and backgrounds.
• Support young people to engage socially at Baca and in the wider community to build positive trusting relationships with others through one to one and group social times, engaging in clubs and activities.
• Take part in planning and attending day trips and Baca’s annual residential week.
• Develop excellent working partnerships with social workers, solicitors, teachers, volunteers and other partners to provide a holistic development package for each young person enabling them to become independent.
• Actively plan, prepare and participate in all meetings and events that are related to the support of the young people.
• Prepare young people for meetings and help them to understand what is being communicated.
• Transport young people, in line with our lone working policy, to events and meetings making sure they are on time using your own car in a safe and legal manner.
• Support young people to communicate and express their own wishes and voice regarding all aspects of their life and future.
• Develop and maintain excellent communication with all members of the team and all external partners and supporters.
• Keep good records and carry out all administrative work required as part of the role, such as month end reports and support plans, on time and in a consistent manner.

General

• Be adept in employing the correct procedures for dealing with any safeguarding incidences or concerns, in line with Baca’s Child, Vulnerable Adult Protection & Safeguarding Policy.
• Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca’s Confidentiality statement and Data Protection Policy.
• Adhere to all Baca’s policies and procedures.
• Be a role model, leading by example in practicing the Values of Baca.
• Play an active and supportive role within the organisation.
• Take ownership of all administrative aspects of the role.
• Treat all staff and young people fairly and without prejudice, in line with Baca’s Equality and Diversity policy.
• Ability to work flexible hours, including occasional evenings and weekends, in line with the needs of the team.

Personal specification

Baca is looking for a Support Worker who can join the support team and provide support, care and be a role model for young people who are newly arrived refugees and victims of trafficking aged 16 to 18. They will be motivated and passionate about the work that Baca does and the young people in our care.

The successful applicant will have the ability to ensure the support we give to the young people is of the highest quality and goes beyond the statutory standards set. They will be very approachable, reliable and a strong team worker. Someone who is supportive, approachable, responsible, reliable, personable and willing to be flexible. They will be a great people person who can develop key external relationships. They will also be a very organised and proactive individual. The successful applicant will need access to transport as the role requires visiting the young people in their homes and attending different appointments/meetings across the midlands. The successful applicant will subscribe to and work in line with Baca’s vision and values.

The role will require the successful candidate to complete an enhanced DBS check.

Knowledge and Understanding

• Alignment with Baca’s Value to achieve our vision, mission and strategic goals.
• Ability to respond to change at short notice.
• Able to work as part of a highly diverse group of people.
• Able to work in partnership productively with teams internally and external stakeholders.
• Knowledge of safeguarding practices.
• Able to be accountable, take responsibility and be willing to learn.
• Self-motivation and flexible attitude to work.
• Proactive individual who is willing to take initiative in getting involved in a range of activities.
• Ability to be patient, calm and tenacious in very challenging circumstances
• Have a genuine concern for and commitment to young asylum seekers/refugees, and unaccompanied young people in particular.
• Driving Licence that allows you to legally drive a car in the UK.
• Access to your own car

Please note we cannot provide sponsorship for this role. Further information about the role, competencies and experience can be found on our website.

Title: Male Live In Support Worker

Responsible to: Senior Support Worker

Responsible for: Young people living in the accommodation (4 young people aged 16 – 18 years old seeking asylum in the UK).

Location: This is a live-in, residential role based in a supported accommodation home in Loughborough. Some work will be based in our office buildings.

Hours: 25 hours per week on duty – this is a mixture of day, evening and weekend shifts. Two days a week will be off duty.

Leave: Two nights a month can be taken as nights away from the home. This in addition to annual leave allowance. Annual leave - 33 days (converted into hours) pro-rata for number of hours worked

Salary Band: £24,150 - £27,760 per annum pro rata. Equivalent to £16,100 to £18,506 for 25 hours a week.

Benefits in kind: Rent-free accommodation, including Wi-fi, gas, electric and council tax bills.

Contract: Permanent

Start Date: Immediately

Overall Purpose

To provide advice, assistance and support to young people in the home, as a key member of the Support Team, delivering Baca’s service in line with our Vision and Values. The role includes a consistent adult presence in the home. To attend to their practical and emotional needs whilst supporting the development of living skills. To teach them how to manage and look after a home in order to keep it safe and hygienic. To build trusting relationships within the home to enable young people to feel safe and cared for. To act as an excellent role model and to work closely with them and their Support Worker to enable them to make good progress towards independence.

Specific Duties & Responsibilities

• Welcome newly arrived young people into the accommodation, helping them feel safe and able to rest; with compassion without discrimination of age, race, colour or behavioural issues.
• Actively support young people to make progress and develop in the following outcomes; physical wellbeing and emotional wellbeing; personal safety; education and learning; employment and training that is safe and suitable; social engagement (being part of the community and activities outside of the home)
• Be an excellent and positive role model, offering advice, guidance and assistance and consistently modelling behaviours in line with Baca’s values.
• Using Baca’s progress plan, train all young people in living skills and looking after a home such as washing, personal safety, cleaning, cooking and food safety, food shopping and budgeting.
• Providing emotional support at times of difficulty, anxiety or stress.
• Encourage young people settle into and support them to maintain a healthy routine which will include regularly attending education and social activities.
• Act as a co-keyworker for the young people to ensure that their support plans and progress are up to date and that all their needs are being met.
• Enable young people to live with positive values and good boundaries by challenging any unhelpful or unsafe behaviours and encouraging safe and positive behaviours.
• In accordance with the guidelines on Safeguarding and Health and Safety policies, to accept responsibility for working within these guidelines and report any concerns.
• Work collaboratively with the rest of the Rebuild Team to ensure all young people are safeguarded and supported to rebuild their lives.
• Take responsibility for keeping the home clean, by consistently role modelling to and training young people.
• Maintain very good communication with relevant members of the Rebuild Team and relevant social workers
• Ensure regular appropriate reporting requirements are consistently met, meeting regulations set out by Ofsted.
• Complete and update all admin work as part of the role such as month end reports and support plans on time and in a consistent manner.
• Playing an active role in developing knowledge and understanding in areas relevant to the role and especially in the areas of asylum and refugee law, trafficking, supporting separated children and the cultures of different nations relevant to Baca.

To work as part of the team

• Be a role model, leading by example in practicing the Values of Baca.
• Actively participate in the delivery of the aims and objectives of the organisation working collaboratively with colleagues to achieve them.
• Demonstrate curiosity and willingness to learn by be willing to give and receive feedback on performance with colleagues and managers.
• Play an active and supportive role within the organisation.
• Actively participate in team meetings, making a positive contribution to enable young people outcomes to be achieved.
• Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca’s Confidentiality statement and Data Protection Policy.
• Treat all staff and young people fairly and without prejudice, in line with Baca’s Equality and Diversity Policy.
• Consistently outwork the correct procedures for dealing with any safeguarding incidences or concerns, in line with Baca’s Child, Vulnerable Adult Protection & Safeguarding Policy and whistleblowing.
• Adhere to all Baca’s policies and procedures.

Personal Specification

Baca is looking for a Support Worker who is passionate about seeing unaccompanied young refugees achieving their potential and rebuilding their lives for a better future. The successful applicant will have a personal style that is in line with Baca’s vision and values. They will live in the new arrival house and make it their home. They will be a good self-starter and have excellent interpersonal skills with the ability to inspire our young people to be the best they can be. The successful applicant will be motivated and passionate about the work that Baca does and the young people in our care. They will be very approachable, enjoy working as part of a wider team but also able to manage their own time and workload. Someone who is supportive, approachable, responsible, reliable, personable and willing to set boundaries in line with Baca’s values.

This is a frontline role that will need the successful applicant to be working closely with young people in their houses and will need access to transport young people to different appointments, meetings and activities.

An enhanced DBS check will be required. Shortlisting and interviews will take place as and when applications are received.

Please note: We cannot offer sponsorship for this role as Baca is not on the Home Office list.