Support Officer Jobs

Job title: Finance Officer

Contract: Fixed term covering maternity leave commencing Monday 6 January 2025

Salary: £29,120+ generous benefits

Location: Victoria, London – hybrid (working one to three days in the office each week)

Closing date: 12 noon, Monday 9 December

Interviews: w/c 16 December

NHS Providers has all trusts in England in voluntary membership, collectively accounting for £124bn of annual expenditure and employing 1.5 million people.

The finance officer is a key member of the finance team and will be responsible for providing comprehensive, efficient, and effective support to the team. Reporting to the senior finance officer, the post holder will support month end management accounting, general ledger management and financial operations. The role requires efficient and accurate data processing and analysis skills.

This role is covering for maternity leave, commencing in January 2025.

We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. We particularly encourage applications from those from underrepresented communities.

To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to HR Team.

Visa sponsorship

You must be eligible to work in the UK to apply for this vacancy. NHS Providers is not able to offer visa sponsorship

NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.

We are recruiting an Executive Assistant to the Chief Executive and PA to the Senior Leadership Team who will share our passion and commitment to members of the fire and rescue services community to live healthier and happier lives.

The post holder will work at a senior level to provide effective strategic executive support to the Chief Executive and proactive administrative assistance to all members of the Senior Leadership Team (SLT). The post can be based at one of our charity workbases (Littlehampton, Penrith, Exeter, Basingstoke) or homebased with occasional travel

This post holder is the primary point of support to the Chief Executive and directors. This is therefore a fast-paced, multi-faceted role with a number of varied and competing daily priorities to manage. The post holder will be situated at the beating heart of the senior team, enabling its effectiveness and agility.

Our Senior Leadership Team and colleagues throughout the organisation are ambitious for the charity and increasingly work in a contemporary and dynamic way, modelling progressive and inclusive leadership and always supporting one another to take opportunities and to manage competing and changeable priorities so we can achieve our shared and individual objectives. We are looking for someone who will thrive in this working style.

We are looking for a very special, experienced and positive executive assistant who will work in an agile and dynamic way. He/she/they will have a positive, observant, courteous and friendly manner and be resourceful and tenacious.

Generally, you will:

• Provide strategic executive support to the Chief Executive
• Provide administrative support to the Senior Leadership Team
• Provide exceptional stakeholder correspondence and engagement internally and externally

To be successful in this role, you need relevant experience:

• Providing executive, secretarial and/or administrative support at a senior level in an organisation of similar breadth and scope and in a pacey, dynamic and rapidly changing environment
• Managing multiple diaries
• Managing events and/or projects
• Researching, synthesising and summarising complex information for the purpose of briefing an executive
• Drafting sensitive correspondence to high-profile and/or key stakeholders
• Administering board or committee meetings

This post is subject to a disclosure and barring check.

How to apply

To apply for the role, please submit your CV and an introductory letter via our online portal. Alternatively, please contact us for an application form.

Closing Date 9.00am on 9 December 2024

We welcome applications from all sections of the community. When recruiting our new team members, regardless of the role, we are looking for people who share our values.

Interiew Dates

First interviews will take place via MS teams on 11 December 2024 with second round interviews to take place in person, in London, on 16 December 2024.

We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.

Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The closing date for return of applications is Thursday 5th December 2024. Interviews will be held in Birmingham on Thursday 12th December 2024. 

The Vacancy

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people.  Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. In the UK, IRW has a partner whose main role is to raise funds, raise awareness, carry out advocacy and support domestic programmes: this partner is called Islamic Relief UK (IRUK).

Islamic Relief UK (IRUK) is currently recruiting for the position of ‘Supporter Relations Income Officer' to join its dynamic Supporter Care Team. The purpose of the role is to oversee the day-to-day supporter relations Income operations, contributing towards developing and managing related processes for staff, supporters and the public in order to ensure all fundraising administration opportunities and supporter contribution to IR are maximised.

The post holder will be responsible for ensuring income is processed accurately, ensuring that supporters receive the highest standards of customer service. The post holder will also ensure that information held on supporters is accurate, appropriate and up to date to support IR objectives.

The successful candidate must have or be:

• Excellent written and verbal communication.
• Excellent working knowledge and experience of The Raiser’s Edge database.
• Demonstrable experience of performing data extractions, reporting and data analysis
• A good level of competence in MS Excel, with specific reference to data manipulation.
• Analytical and pro-active with strong problem-solving skills.
• Ability to work in a methodical manner with constant attention to detail
• Working understanding of the gift aid scheme
• Experience of working in customer service environment
• Excellent time management skills
• Willingness to work longer hours including weekends during peak campaigns
• Excellent ability to work collaboratively in a team

If you are talented, reliable, service minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on an ongoing basis until a suitable appointment is made. We therefore may close the advert sooner than the advertised date.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• criminal records check
• receipt of satisfactory references

Please note, for UK based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role 

You’ll build and maintain relationships between Parkinson’s UK and existing, as well as potential new supporters, through high quality communications. You’ll also process voluntary income and associated data received at the UK office. You’ll look to maximise the potential of each supporter, as well as how the charity can support them, working with your team and colleagues across the charity. You will ensure that every supporter has a great experience of Parkinson’s UK. 

What you’ll do:  

• Provide a welcoming, efficient, proactive and professional service to supporters and potential supporters of Parkinson’s UK
• Be the first point of contact for any supporters contacting the charity. Manage numerous inboxes and entry points for teams across the organisation.
• Processing and thanking all offline income received at the UK office, paid over the phone or into the bank account through a variety of methods.
• The team are experts in providing excellent customer care and have to maintain good working knowledge of all fundraising activity; research developments; current campaigns and the requirements of people affected by Parkinson’s 
• Contribute to the ongoing development and improvement of systems and procedures including the organisation's feedback function. 

What you’ll bring:

• Proven experience of delivering effective customer service/supporter care with the ability to deal with enquiries in a diplomatic and sensitive manner
• Demonstrable experience of working with a relational database and accurate data entry
• Ability to understand numerous complex data manipulation and financial processes, procedures and platforms; necessitating a high level of skill, accuracy and understanding of data and financial dependencies
• Ability to work flexibly and effectively as part of a team 
• Ability to develop positive working relationships with a range of people internally and externally.

Please apply by sending us your CV and a detailed supporting statement to show how you match what we’re looking for, as outlined in the "What you'll bring" section of the job description.

Interviews will be held on Monday 16th December 2024. 

As well as flexible working hours, this role is offered on a flexible contract giving you the opportunity to also work from home, on an agreed working pattern.  You will be required to cover your own travel expenses to the office.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Amigos Worldwide is an inspirational Christian charity which brings a holistic approach to equipping disadvantaged people and communities with the tools they need to become whole and thriving. It has been delivering poverty alleviation projects in Uganda for nearly 25 years with a UK head office in Barnstaple, North Devon.  Amigos Worldwide works alongside people and their churches to bring about sustainable and lasting change through education, vocational training, conservation farming and clean water, reaching over 30,000 people annually. Its vision is for locally led community development for all through the local church.

As our current CEO moves on to take a new opportunity in the local UK church, we are seeking someone with the God-led heart, people skills, fundraising understanding and hands-on leadership to take this charity into its next chapter.

Candidate Requirements:

• Heart: The post has a Genuine Occupational Requirement for the holder to be a practising and committed Christian.  Someone who will continue to seek God’s will for this charity through the Holy Spirit, with a heart for Christian holistic transformation. Previous experience of international development would be ideal but not essential.
• People Skills: The post requires someone that can develop and maintain effective personal relationships with a wide range of UK funders and supporters – securing and maintaining income is a core part of the role, and excellent communication, public speaking and networking skills are needed.
• Cross Cultural Experience: Experience of working in Africa or a lower income country, with the cultural appreciation that results would be beneficial.
• Leadership: The post also needs someone with proven leadership and management experience, both for the UK office of three part-time (admin, social media and finance) staff and to support the Amigos Uganda team and South Sudan initiative.
• Strategy: In collaboration with the UK trustees and Ugandan directors, the postholder will help define and plan long term strategy for the charity. To understand financial and strategic planning, stakeholder relationships, marketing and communications, team leadership, and legal and compliance regulations.
• A current DBS will be required on appointment.

This is a wonderful opportunity to make a real difference by taking forward our work with churches and others who are committed to transformation in the lives and communities of marginalised and disadvantaged people.

The ideal candidate will have a passion for supporter care and ideally have prior experience in a donor support role or experience in customer service, administration as well as data entry. You will be looking for 37.5 hours a week and have the ability to work flexibly including some evenings and weekends to support at our charity or donor events. 

Main duties of the job

This is an integral role which aspires to give our supporters the best possible experience on their fundraising journey with the aim of building long term relationships. The role will take a lead on Supporter Care with all donors for the charity team, acting as a helpful and knowledgeable “front-line face” for patients, families, staff and volunteers.

Key duties: 

- Manage the start and end of the stewardship journey for all donors and fundraisers by dealing with all enquiries through email, post or phone or face to face at the office ensuring that we meet the best standards of donor care 

 - Manage post and charity office filing system and the banking and thanking process 

- Maintain relationships through regular contact with donors throughout their fundraising journey offering any support or guidance needed to maximise their giving

- Act as a dynamic presence, leading and recruiting volunteers, community groups and small companies to organise fundraisers for our charity

- Build fantastic connections with patients, NHS staff, volunteers and our wider community to recruit new donors, fundraisers, volunteers and charity champions

- Support in growing the number of supporters playing the hospital lottery and those giving through our hospital ‘giving plaques

- Support all fundraising activity and represent the charity at events

- Manage and maintain the CRM system (donorfy) which includes entering all donor data including financial transactions and communications 

- Send updates to supporters to retain and increase life-time value and reactivate lapsed donors

- Send donation reports to the charity team

- Make suggestions on how to improve supporter care and implement these ideas

- To recruit and manage office based volunteers

About the organisation 

We currently raise between £1-2m a year for East and North Hertfordshire NHS Trust which has four sites local to Hertfordshire, including the Lister Hospital (Stevenage) and Mount Vernon Cancer Centre (North London). We are proud to raise funds to enhance the care provided by our wonderful clinical colleagues and to contribute to a positive patient experience. We also support a number of wellbeing initiatives to support our staff. Working for the NHS offers a fantastic benefits package, including a generous pension, agenda for change pay progression, 27 days leave plus bank holidays and flexible working.

Our Commitment to Diversity & Inclusion

We help patients, families and staff from every background and are committed to building a diverse and inclusive workforce that represents the hospital community that we support. If you share our passion for our cause and are motivated by our aims to bring in funds to make a difference across our hospitals, we’d love to hear from you.

Please note- if the candidates we are looking for apply we may bring our scheduled interviews early and close any further applications so don't leave sending in your application too late if you are interested in the post. 

With a history spanning over 100 years, Cruelty Free International has achieved so much. Bringing the issue of animal testing to public attention with our dynamic and determined approach, we have inspired generations of politicians, decision-makers, and compassionate people to make a difference for animals.

As the problem has grown, we have stepped up to meet the challenge across the world, placing the issue on the global agenda for the first time.

Our dedicated team are experts in their fields, combining award-winning campaigning, political lobbying, pioneering investigations, scientific and legal expertise, and corporate responsibility.

Educating, challenging, and inspiring others across the globe to respect and protect animals, we investigate and expose the reality of life for animals in laboratories, challenge decision-makers to make a positive difference, and champion better science and cruelty free living.

Our Leaping Bunny programme is the globally recognised cruelty free approval for cosmetics, personal care, household, and cleaning products - known as the best assurance there is that a brand has made a genuine commitment to ending animal testing.

More than 1,000 brands across the globe hold Leaping Bunny approval, providing real choice for ethical consumers who want to identify and buy cruelty free products.

Widely respected as an authority on animal testing issues, we are frequently called on by governments, the media, corporations and official bodies for advice or expert opinion.

We work professionally, building relationships with politicians, business leaders and officials, driving change around the globe to make a difference for animals.

We are looking for a skilled project manager and technical advisor, with a proven ability to work with external stakeholders, you will work in support of the Technical Manager to manage the technical aspects of Leaping Bunny and other organisational programmes. You will have excellent administrative skills gained in a customer-facing environment, including the ability to deal with multiple complex enquiries in a calm manner.

From the provision of technical advice and guidance to existing members and prospective new joiners, to supporting complex third-party supply chains; your meticulous approach, eye for detail and flexibility will help advance the organisation’s Vision, Mission, and Values.

You will act as a main point of contact for all Leaping Bunny technical enquiries and other potential new programmes, and in doing so, you will enjoy dealing with a wide and diverse range of people mainly via phone/email/video calls.

Your energy, commitment and experience will help propel the department and organisation successfully forward; and in doing so, you will help end testing on animals worldwide.

Key responsibilities:

1. Working in support of the SBP Technical Manager, manage all Leaping Bunny and other programmes’ technical enquiries promptly and accurately, ensuring all information is data captured and fulfilled appropriately, accurately, and promptly.

2. In support of the SBP Technical Manager, be responsible for the day-to-day management of animal testing assessments.

3. Working in support of the SBP Technical Manager, provide technical information and advice to companies seeking      corporate membership of the Leaping Bunny and other programmes, and to organisations that form supply chains of Leaping Bunny licensees.

4. Carry out applicable regulatory and industry research related to animal testing and the Leaping Bunny Programme.

5. Work collaboratively with the other departments of Cruelty Free International.

6. Build relationships with current corporate partners, supporting their CSR goals.

7. Identify and resolve policy and technical issues within Leaping Bunny and potential new programmes.

8. Provide technical information and advice to other animal protection groups internationally who are licenced to operate Leaping Bunny, ensuring the consistent application of standards and procedures.

9. Work in support of the SBP Technical Manager to develop new licensing programmes for different market sectors as required.

10.Maintain best practice surrounding customer care and data protection and ensure compliance with relevant information legislation such as GDPR.

11. At the request of the SBP Technical Manager or other senior management, support the work of the organisation by undertaking any other appropriate tasks.

Personal Specification Personal attributes needed for this role are:

A positive and flexible approach to work.  

Excellent interpersonal skills, including the ability to build and maintain positive and productive relationships with key stakeholders, decision makers and colleagues.

Excellent written communication skills across a broad range of channels.

Ability to strictly maintain agreed technical messaging protocols and to use one’s own initiative and common sense as required.

Excellent organisational skills with the ability to prioritise workloads and work to multiple deadlines.

The ability to take instructions and to work well within a team and with colleagues in different disciplines across the organisation. • Willingness to work un-sociable hours when required to get the job done.

Proven commitment to animal protection including the aims and objectives of Cruelty Free International and group of companies.

Experience/Knowledge:

At least one year’s experience of working in a similar role, acting as first point of contact for technical queries, and of providing core membership services to users.

At least one year’s experience of working in a FMCG industry.

Proven ability to work with a range of stakeholders with experience of building relationships, ideally within the corporate sector or working with corporate partners.

Proven ability to deal with technical and scientific information and experience of translating such information for public and lay audiences.

Proven project management skills and a track record in delivering against multiple deadlines in a pressurised environment.

Experience of administering a technical programme which requires significant attention to detail.

Experience of maintaining high quality and accurate records, using appropriate software and online applications.

Proven experience of maintaining compliance with the Data Protection Act and GDPR.

Proven interest in animal protection and the potential to create change in the ethical consumer marketplace.

Experience of using O365 applications, including Word, Excel, and Outlook. Education and Professional Qualifications needed:

Educated to degree standard or qualified by equivalent work-based experience.

London W1B 1QH / Hybrid

From £35,666 + Benefits

12 months FTC in the first instance

About the role

You will play a key role in advising on and delivering the monitoring and evaluation (M&E) requirements of the Academy’s grant schemes and career development programmes, which will contribute to communicating the impact of our work and the evidence base for the continuous improvement of our schemes and processes. You will also contribute to the team’s wider portfolio of work, including monitoring awards for assurance of compliance with our policies, and the delivery of our strategy. The role is positioned within the Academy’s Biomedical Grants and Policy Team and will report to the Monitoring and Evaluation Manager.

About you

• Excellent interpersonal and communication skills (verbal and written)
• A confident and friendly team player/collaborator (within and across teams)
• Highly numerate, with excellent data analysis skills
• Strong IT skills, e.g., Microsoft suite and online databases
• Excellent organisation skills
• Meticulous attention to detail
• An interest in (and ideally experience of) using or developing monitoring and evaluation tools and systems
• An interest in biomedical and health research (desirable, but not essential)
• Ability to travel from time to time either in the UK or abroad, with occasional overnight stays

Benefits

• Salary progression framework
• Hybrid and agile working
• 29 days annual leave including Christmas closure dates, plus bank holidays.
• Pension (the Academy offers a flexible contribution structure with a minimum employer contribution of 8% up to a maximum of 13% of gross salary, with an employee contribution ranging from 3% to 8%)
• Life assurance
• Vitality Private Medical Insurance
• SimplyHealth Health Cash Plans
• Season ticket travel loan (interest free)
• Family friendly benefits - enhanced maternity and paternity leave (subject to qualifying period), coaching for parents returning to work)
• Subscription to Headspace and Class pass
• Staff training to support your development including EDI training

Working at the Academy

We have grown rapidly in recent years and continue to expand our team and the work they do. We currently have a staff of 70 people, all are guided by the following values:

• We strive for excellence
• We act on evidence
• We behave with integrity
• We collaborate widely
• We are inclusive and actively seek diversity in all forms

We support our staff to be agile, kind and resilient in everything they do. Our talented and committed staff team who embody our values are one of our key strengths. We put physical and mental wellbeing at the heart of our organisational culture and the way we work.

What you can expect working with us

Our staff culture is shaped by the message of our MedSciLife campaign which states that a life outside work is not an extra, but an integral part of who we are. We encourage different working styles and practices to enable passions and achievements outside work to support individuals’ careers.

To enable all staff to find a working pattern that best suits them and the needs of their role, we have agile working principles in place and are investing in hybrid and digital technologies. For those who want it, we provide daily access to desks in our London office Monday to Friday. To support connections in the office, our onsite venue team regularly provide free lunches for staff in our lounge and hot drinks are available in our small staff café.

For more information and to apply, please visit our careers portal.

Closing date: 5.00pm on 9 December 2024.

Interview date: w/c 16 December 2024.

We are committed to working towards full equality of opportunity in our own organisation, practices and activities, and in the wider academic workforce.

We want to ensure diversity of thought and experience in all we do and for our staff to be able to bring every part of themselves to work. We actively encourage and welcome applicants from all backgrounds to help us engage with the diverse community we serve.

We will happily make reasonable adjustments for applicants as needed. Please do specify these at the time of applying. We also welcome discussion of different working arrangements and locations with any successful applicant.

At Equal People mencap, we are proud of our 36-year history of supporting people with learning disabilities, autism, complex needs and experiencing mental health needs. We support adults at risk and vulnerable children in RBKC and Westminster. We offer a wide range of support options and activities. 

We aim to support each individual to pursue their aims and dreams, live the life they choose and access, participate in and contribute to their local, and the wider community as much as they wish.

Our Charity has member representation at every level, including 50% of the Board. Inclusion, dignity, respect and the promotion of the rights, opportunities and choices of the vulnerable adults and children we support are key to our ethos and values.

We are rapidly growing and now provide over 1,000 hours per week of support We aim to be the best  social care employer in London.

We are looking for someone who loves a challenge, is creative and has a passion for positive change, with the confidence to make decisions under pressure. You will be self-motivated and determined to achieve the best outcome for the people we support. You will achieve this through leading and motivating a dedicated team of support workers to ensure and maintain the delivery of high-quality support. 
The successful applicant will need to be confident in communicating with the people we support, staff, family members and partner agencies.
To be considered for this role you must have experience and knowledge within the social care sector, experience of working with working with people with complex needs would be desirable. You should also have experience leading teams in Learning Disability services. As this service is registered for personal care/supported living you will be supported to undertake your registration with CQC.
You will be responsible for the continued positive outcomes for the people that we support through management of the services. You will be responsible for cultivating and contributing to a "continuous improvement" environment and will be proactive in the management of your staff, the rotas, and the budgets for your services.
You will be responsible for the quality of the service, as well as the finances and team performance, ensuring that the people that we support are given opportunities to pursue their interests and life goals.  Some of the people we support have profound and multiple learning disabilities alongside other complex healthcare needs such as physical disabilities, Epilepsy, Dysphagia, non-verbal, require peg feeding and some may require involvement with manual handling and supporting people with all aspects of their personal care.
Whilst it is not essential that you have direct experience as a Manager, it is important that you have some management experience, and a good knowledge of the health and social care sector. You will be working within the supported living environment. 
The role will challenge, excite and never be dull but will be truly rewarding.
You must be competent in using IT.
Your working week is flexible covering 7 days per week and will include working weekends and an on-call rota shared with your Senior Support Workers. Flexibility is key.

  NB CLOSING DATE 12th DECEMBER - INTERVIEWS MID JANUARY 

DUTIES AND RESPONSIBILITIES

1. Ensure everyone  receives a service that:

• plays to their strengths.

• helps them overcome barriers.

• achieves the outcomes they wish.

• works to increase everyone’s independence, opportunity, choice and control.

• has a positive view of risk-taking whilst ensuring awareness of safety, security and safeguarding. 

2. Work in a consistent and positive way with managers and other team members   to ensure receive a great service from the whole team. Ensure all EPM  policies and procedures are followed e.g. that:

• support plans, referrals and risk assessments are followed up, actioned and reviewed.

• medication processes are adhered to.

• money is managed effectively.

• health and safety practices are carried out.

• records on the Charitylog database are kept up to date.

• information is communicated to staff, members and families in a timely and accessible fashion.

3. Actively lead the Floating Support Team’s development through coaching, training, supervision, appraisals and team and management meetings.

4. Work alongside the Chief Finance and Operating Officer, CEO and Activities and the Trustees to develop and action strategic plans to maintain, develop, and promote EPM and our services.

5. Promote best practice across the service and the organisation through participation in external and         organisational wide projects and forums. 

6. Participate in the emergency on-call emergency rota (approx 10 nights per month) - £35 per night).

7. Take lead responsibility for the performance and delivery of the support contracts, overseeing the FS Senior Support workers. 

8. Ensure performance standards are evidenced and quality is upheld in everything that the team’ do in complying with relevant CQC, contractual and organisational standards, outcomes and procedures. 

9. To provide written and verbal reports on outcomes to Trustees at the regular Council of Management Meetings. To monitor and review service user and carer feedback, complaints and incident reports and use this information to inform and improve future services and practice.

10. Lead and manage the team to support personalised rota planning via Charitylog (inclusive of day, night and overnight activity) and service user timetables.

11. To lead the Housing Management service, working with the FS SSWs to ensure tenancies are managed appropriately, records maintained, and reports completed for Housing Associations in a timely fashion.

12. To be responsible for, or delegate recruitment of staff and provide excellent leadership, direction and effective management of the team’s resources and finances. 

13. To plan, set and manage project budgets appropriately. To ensure project and individual finances are recorded, managed and monitored appropriately.   

14. Ensure professional standards and   best practice act as key drivers within a culture of continuous service improvement, value for money and safe practice.

EPm operates within a constantly changing environment and as such work priorities and targets may change. The organisation reserves the right to make reasonable changes to the job description and accountabilities in order to meet client needs 

JOB DESCRIPTION  

Support Service Assistant 

Contract: Permanent 

Base: 

Post holder will be expected to travel locally and to any Being There office as required. 

Salary:

£12.00 per hour + car allowance + mileage allowance

Hours:

Minimum 6 hours a week up to 21 hrs when covering 

Key Responsibilities 

To manage the day to day running of our branches volunteer service, offering emotional and practical support to those with cancer and other life-limiting illnesses, along with those closest to them, such as family, friends and carers when our branch managers are on annual leave or ill. 

Main Duties 

• To provide cover at any of the 5 Being There branches 
• To take client referrals and liaise with relevant health, social service and voluntary services staff 
• To attend and assist at social groups, excursions and support meetings at any branch as required 
• To arrange client transport for medical appointments 
• To attend client support group 
• To ensure ongoing support for clients 
• To record accurate details of each contact with clients always maintaining confidentiality 
• To deal with mail, correspondence and office paperwork as agreed with branch managers 
• To answer telephones and take messages as necessary
• To collate orders for stationery for all branches 
• To drive clients to and from medical appointments and social events when no volunteer is available 
• To assist with print distributions, local promotions, presentations and publicity as required 
• To answer telephones and take messages as necessary 

Accountable to:  Chief Executive Officer 

Person Specification 

We only consider inviting to interview people who show that they possess the required experience, skills and personal attributes, as outlined in the table below. When completing your application, please use examples from your professional and personal life to illustrate how you fulfil all the criteria to be assessed at application stage. 

Being There is committed to fighting racism and other forms of oppression. We want to be a great employer for all our staff regardless of their background or characteristics. We recognise that not everyone is the same and that different people will require different support to fulfil their potential. We want to ensure that Manchester becomes a place of greater equity and inclusion. One thing we do to work towards that goal is to ensure that our staff team is representative of the diverse communities across Manchester, and particularly those communities we know face late diagnosis of life limiting conditions. We particularly encourage applications from those communities and from anyone with experience of living with life limiting conditions, either themselves or a family member. 

• Relevant work experience in a similar role, preferably in the community or voluntary sector 

•  Organise recruitment of volunteers in liaison with volunteer recruitment co-ordinator 

• Attend social groups when covering 

• Drive clients to appointments when no volunteers are available 

• Answer the telephone and take messages 

• Deal with mail, correspondence and office paperwork as agreed with branch managers 

• Ability to communicate effectively with a wide range of people through a variety of different methods. 

• Excellent numeracy, literacy and report writing skills with the ability to maintain accurate records. 

• Skilled in building and maintain relationships with a wide range of stakeholders. 

How to Apply 

If you would like to discuss the job before applying, contact Vikkey Chaffe, CEO,

Applications must be submitted using our application form, CV’s will not be accepted. 

Deadline is 12 noon on 13th December 2024 

Late applications won’t be accepted. Those who don’t adequately demonstrate how they fulfil the criteria required at application stage, will not be considered for shortlisting. 

Interviews for this post will be held in January 2024. Successful candidates will be contacted, no later, that the 17th December 2024. Interviews will be held in person, venue to be confirmed but will be in Manchester. 

If you have not heard from us by two weeks after the deadline, please assume that you have not been shortlisted on this occasion. The organisation regrets that it cannot provide feedback to unsuccessful applicants at the shortlisting stage. 

Animal Free Research UK is the leading charity working to create a world where human diseases are cured faster without animal suffering. By pioneering excellence, inspiring and supporting scientists and influencing change, we are ending the use of animals and improving medical research.

Join our award-winning team and make a life-saving difference to people and animals.

Working as part of the Development team, the Supporter Engagement Officer will play an integral part in driving our fundraising efforts and therefore accelerating the transition from using animals to using human-specific technologies in medical research.

Job Purpose

• Provide first-class supporter care to Animal Free Research UK’s supporters
• Assist with direct and digital marketing and other fundraising initiatives
• Efficiently and effectively maintain the donor database
• Provide assistance to the Supporter Engagement team as required

Download job pack from our website for full role description 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

REF-218 243

About us 

Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy. 

Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed.

About the role

The Finance Officer at the Refugee Council plays an important role in efficiently managing resources and financial processes, ensuring funds are directed to support refugees effectively. By maintaining accurate records and timely funding, the role supports refugees in building secure lives and contributing to UK communities.

Roles and responsibilities

• You will post purchase invoices on the accounting system daily and raise sales invoices as they become available (on average, 10 sales invoices per week).
• You will allocate direct debit payments to the staff credit card statement monthly.
• You will manage petty cash payments, perform cash counts, and reconcile the cash tin.
• You will work alongside the Senior Finance Officers to allocate incoming funds to income accounts and resolve discrepancies.

Inclusion and accessibility

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from diverse backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

For more information on the role and to apply, please visit our website via the apply button. 

Closing date: 9 December 2024.

Interview date: w/c 9 December 2024. 

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request. 

We are partnering with Tearfund on this new role, which will co-lead the Church and Supporter Engagement team.  This role, the Head of Church and Supporter Engagement (Churches), will focus on developing relationships with churches to maximise income and engagement.

Tearfund is a Christian organisation who work with local churches and organisations in over 50 countries to tackle the complex challenges of poverty and support the lives of those in greatest economic need, through sustainable development, and by responding to disasters and challenging injustice. Their vision is to see people freed from poverty, living transformed lives and reaching their God-given potential.

You will be responsible for growing the number of churches giving and engaging with Tearfund, growing the number of individuals engaged through churches and events, retaining and building loyalty among existing supporting churches, and growing income and engagement with new church networks.

Your responsibilities include achieving challenging annual fundraising targets, both cash income and regular giving, aligned with the UK fundraising strategy. You will work to ensure that all fundraising activity is aligned with Tearfund’s wider vision, mission, and brand identity. As part of this, you will manage agency partners for fundraising campaigns and will be responsible for a large, complex budget. You will lead a team of approximately 25 people across the UK

Your leadership will be vital in shaping a team culture of growth, ambition, and spiritual leadership. You’re someone who sees fundraising as more than just a numbers game - you see it as a ministry, building a network of supporters who share a heart for Tearfund’s mission.

For more information, please contact Adam Stacey, Managing Director, Charisma Charity Recruitment.

Applications should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.

*In accordance with the equality act 2010 it is a genuine occupational requirement that the postholder is a practicing evangelical Christian and in agreement with the Tearfund statement of faith.

Closing date: 6 January 2025
Interviews with Charisma: Must be completed by 13 January 2025
First-stage interviews with Tearfund: w/c 20 January (online)
Final-stage interviews with Tearfund: 3 February (in-person)