Support Officer Jobs
Role description, July 2024 Reports to: Senior Communications Manager
Direct reports: None Location: Our well-equipped office is in King’s Cross, London, WC1X 9NW. Staff are currently working in hybrid locations with a general requirement to meet colleagues once a week including a Communications team office day once a month, and an all-staff meeting in London five times a year, although we will always take into account personal circumstances.
Status: Permanent Hours: Full-time
Salary: D1L: £31,437 - £34,659 (possibly more for an exceptional candidate), plus benefits
Role Summary
Our Communications Officer plays a key role in our central Communications team, working collaboratively with colleagues to create impactful messages which are consistent, clear and well-planned. Through this work, you’ll support thousands of people across three key work programmes – Behaviour Change, Culture Shift and Information and Advice. You’ll have a particular focus in supporting the Senior Communications Manager with messaging across emails, our website and other digital channels, and play a key role in developing content with people who want to share their own experiences of alcohol and alcohol harm. You will have responsibility for wider tasks across the team, including monitoring inboxes, creating reports and supporting colleagues flexibly, particularly during busier campaign periods.
7 Key Tasks and Responsibilities
Communications and content
1. Support the Senior Communications Manager to develop year-round content strategies and planning
2. Create clear copy for a range of channels (including website, emails, social media) which influences and motivates audiences to take action and support Alcohol Change UK’s work
3. Ensure all communications are well-framed, on-message and fit with our brand guidelines
4. Lead on our monthly newsletter, developing, writing and scheduling on Mailchimp, and using reports and insights to think creatively about how to engage our audiences effectively
5. Play a coordinating role for the organisation’s wider email communications, collaborating with colleagues from other departments to ensure regular engagement emails are on message, and on brand
Website maintenance and development
1. Create clear, well-written content for our website – particularly focusing on engaging Information and Advice content
2. Make regular updates to website content, and troubleshoot issues as they arise
3. Ensure ongoing implementation of our Search Engine Optimisation and accessibility best practices
4. Support the Senior Communications Manager with annual planning and implementation of improved user journeys and experiences
5. Act as a champion for the website, developing relationships with colleagues from across the organisation to support new projects, content and campaigns across the site
Enabling people to share their experiences
1. Empathetically and respectfully work with individuals to share their stories, creating a wide range of content (blogs, quotes and case studies) to be used flexibly across Alcohol Change UK’s channels
2. Follow up leads for people who want to share their experiences publicly
3. Utilise our CRM system to manage relationships and coordinate content by themes
4. Support colleagues from all teams to include impactful personal experiences, bringing our content and campaigns to life
Team support
1. Monitor team inboxes including dryjanuary@ and contact@ ensuring great customer service and that all enquiries are dealt with in a timely fashion
2. Complete monthly team KPI reports, with a specific focus on email and website engagement data, providing analysis for optimisation throughout the year 8
3. As required, support the Behaviour Change team with Facebook Community Group monitoring, completing slots on the agreed team rota
4. Provide ad-hoc support to the Digital team with social media monitoring and responses as required
Cross-organisational Role
1. Work closely with colleagues across the Communications team and wider charity to support their work and to act as ‘one team’
2. Contribute actively and positively to charity-wide strategies
Other Duties
1. Continually develop your knowledge of alcohol harm and solutions to it
2. Act as a positive ambassador for Alcohol Change UK at all times
3. Know, embrace and actively uphold the values of Alcohol Change UK at all times
4. Work flexible hours as necessary to meet the needs of the charity – time off in lieu will be earnt for any work required outside of normal working hours
Support through campaign periods
The post holder will be expected to support the team with additional tasks through our busiest period from November-January. All members of the communications team are expected to work at times during the Christmas and New Year period, including bank holidays. A rota system is in place and Time of in Lieu is provided for additional hours worked.
We are Alcohol Change UK. We work for a society that is free from the harm caused by alcohol.
The client requests no contact from agencies or media sales.
Adult Carer Services Manager role
Hours - 28 hours per week
Salary - £36,350 per annum FTE (£27,141 actual)
An opportunity is available to help make life better for carers
Are you self-motivated, organised, empathetic, able to work independently and think on your feet, then you might want to consider joining a small team of like-minded people.
Our charity, the Carers Support Centre, works across Bristol and South Gloucestershire to support unpaid family carers who are supporting their loved ones at home.
We currently have a vacancy in our Adult Services Team to support the Chief Executive and Senior Management Team and work with our Adult Carer Team. This is a senior role that requires managerial experience, an understanding of the health and social care sector, safeguarding, empathy and the ability to work with different employed teams and volunteers.
Main duties will include:
To:
· Be a member of the Senior Management team and actively participate in the overall strategic management and development of the organisation.
· Ensure that the strategic development of the adult carer services are co-ordinated and services are delivered in line with funded contract requirements, CSC's development plan and local and national strategies and priorities.
· Be responsible for the support, supervision, management and development of the Carer Support Team, Health Team, Volunteer Development & Carers Time Team Managers and the Walk & Talk lead.
· Be the Adult Safeguarding lead, working in conjunction with the Children’s Safeguarding lead and deputies.
· Lead on the staff wellbeing programme and areas of work.
There’s lots more we could tell you, but why not apply and come and see for yourself.
Closing date for applications is 5th August 2024 @ 9am with interviews on 14th August.
Please visit our website for all the information you need and details of how to apply. All completed applications should be returned to via email.
If you would like to know more about this role, please get in touch for further information.
Registered Charity No: 1063226
The client requests no contact from agencies or media sales.
Are you ready to join our dynamic team as a Directors assistant and business support and unlock your potential and opportunities?
Girlguiding is seeking an experienced, proactive Directors assistant and efficient business support to provide comprehensive support to executive directors enabling them to operate efficiently and effectively as part of executive leadership team.
You will be required to provide the highest quality assistance and administrative support as well as acting as the initial point of contact. You will need to be a master organiser with excellent communication and time management skills. You must have great attention to detail, excel at managing competing priorities and be able to handle confidential information with discretion and tact, and build effective relationships with a diverse range of stakeholders.
In our ideal candidate we are also looking for substantial experience in providing comprehensive secretariat support for meetings.
We encourage candidates fulfilling the criteria to apply for this position.
Philanthropy (Fundraising) Officer – building donor relationships
Salary £25,000-£30,000 pa dependent on experience, skills and working hours – hybrid & flexible working, compressed or reduced hours considered; higher hourly income a possibility for highly skilled individuals with a proven track record**
Have you got the skills to help us to grow the financial investment in Nature across Surrey and beyond? Can you influence, engage and deliver?
We are Surrey Wildlife Trust, part of the federation of 46 national wildlife trusts. We are experts in increasing biodiversity and bio abundance. Our mission is to restore 30% of land in Surrey to nature by 2030. Research shows that if 25% of people take action, this can create large scale change which is why our mission is also to get 1 in 4 people taking action for nature.
We are looking for an engaging people-focused individual to build relationships with supporters of Surrey Wildlife Trust (SWT). To achieve our mission we need to grow investment in conservation. As Philanthropy Officer you will bring your expertise in Major Gift and Legacy Fundraising to the team at SWT, successfully growing our donor portfolio and cultivating and winning major gifts in line with agreed targets and the Fundraising Strategy.
You will work with the Head of Fundraising and Communications, and colleagues in the fundraising team, and across the Trust to evolve and continuously improve philanthropy activity.
This role is all about long-term relationship-building and will involve engaging with a wide range of supporters of SWT to take them on a journey and achieve key outcomes including;
· Identifying donor segments to tailor activity towards different areas of interest and levels of support
· Cultivating trust in SWT and the way in which it invests funds to restore and protect Surrey’s nature.
· Creating a sustainable pipeline of funding for SWT from major gifts and gifts in Wills.
The role provides an opportunity for an individual with existing experience in philanthropic fundraising to develop and to help shape the philanthropy programme at SWT.
Our offices are in Pirbright, Leatherhead and Wisley and our hybrid working policy aims to provide a good work/life balance which can incorporate partial home working. The salary offered to successful applicants will form part of a benefits package including: above minimum pension contributions, life assurance of 4 x salary, employee support schemes, 22+ days holiday, flexible/hybrid working policy.
**it may be possible for us to consider using the available budget for this role on a part time or short term contract basis if we have interest from highly skilled individuals with a proven track record at a level above that advertised.
We are committed to having an inclusive and diverse workplace and encourage applications from backgrounds which may be underrepresented in our sector, including people from minority ethnic backgrounds and people with disabilities. We aim to offer an interview to all candidates that meet the essential criteria for the post. Please let us know if you require any adjustment to make our recruitment process more accessible.
Please apply using the Application Form available on our website or provide a full CV and explanatory covering letter, email to Sarah Jordan, Head of Fundraising & Communications, by 5pm Friday 23rd August 2024. Interviews will be in week commencing 2nd September 2024 at our Nower Wood Education Centre near Leatherhead.
Guided by a collaborative vision where we all play a part in connecting nature, we provide expert advice and guidance to landowners and managers, making sure the land we look after leads by example, while inspiring and educating people and organisations across the county on what they can do. By doing this we will create a Surrey that is full of diverse and abundant wildlife, where nature is at the heart of individual choices, corporate decisions, and local economic and policy making. One that helps tackle the ongoing climate emergency, while supporting the health and wellbeing of all who live here.
If you prefer to use our application form, it is available on our website with the full job profile.
The client requests no contact from agencies or media sales.
Social Inclusion Officer Work Location: Remote Peterborough
Deafblind UK
Job Type: Part-time
Salary: £25,490.40 p.a. pro rata
Hours: 22.5 hours/week
Contractual status: Fixed Term until end March 2026
Car driver required.
Job description
Please be aware that this vacancy may close earlier than the advertised date. If you are interested in the position, please submit an application as soon as possible.
Deafblind UK supports people who have both sight and hearing loss. You’ll be welcomed into our big family of clinical, operational and administrative staff who are all passionate about making life better for our members. Working for Deafblind UK is flexible and friendly. We support a healthy work-life balance and from the moment you join us, you will be fully supported by the wider team. You will also get a generous annual leave allowance and access to our Westfield Health Cash Plan.
We’re looking for a Social Inclusion Officer, based in the Peterborough area, who will work with service users, current and new key partners, stakeholders and volunteers to connect people with dual sensory loss to accessible social opportunities and the services that Deafblind UK provide.
We are looking for someone who can excel at networking and communication, with experience of using own initiative and creativity to develop a project, programme or area of work.
The post holder will become an active member of the Charitable Services team, promoting the delivery of accessible social opportunities in our local communities. The main tasks delivered to achieve this will be:
- To support a monthly local social group for people with dual sensory loss;
- To support a Peterborough-based social group for people with vision loss to deliver their regular activities;
- To co-ordinate any volunteers who provide help at the social groups;
- To work with local people with sensory loss to research the services and support that can best assist them;
- To develop and maintain a wide network of connections to key partner organisations in order to promote the work of Deafblind UK;
- To represent Deafblind UK and its members at local events, within online meetings and forums and to promote the service and generate service user referrals;
- To provide support for Deafblind UK’s Technology Service Lead in the hosting of our Peterborough based technology focus group, as required.
Contact us for further details of the job role on 0800 132320.
The Company
We support people who have combined sight and hearing loss which affects their access to information, mobility, and communication. We help them to live with their condition and to build their confidence and independence.
Deafblindness affects everyone in different ways. Some people might have mild sight and hearing loss whereas others can’t see or hear anything. It can be isolating and lonely and can lead to mental health issues - but it’s far more common than many people realise. Around 450,000 people are affected by sight and hearing loss in the UK.
Schedule:
- Day shift
- Weekdays
Work authorisation:
- United Kingdom (required)
Work Location: Remote
To apply please provide a CV and one page cover letter demonstrating your previous experience and suitability.
To apply please provide a CV and one page cover letter demonstrating your previous experience and suitability.
Advocacy and Healthwatch are powerful allies for change. As one of the UK’s largest providers of advocacy, advocacy-related and Healthwatch services, this role offers an exciting opportunity to make a real difference, putting people at the heart of what you do.
Are you a financial leader with a heart for advocacy? Do you thrive in a collaborative environment and possess a keen understanding of management accounting principles? If so, we have an exciting opportunity for you!
We are dedicated to delivering effective services for those in need of getting their voices heard in the communities in which they live. We’re in search of a Finance Director who can bring expertise, passion, and innovation to our team.
About the Role:
- Responsible for strategic financial leadership, shaping the charity’s financial direction with direction from and reporting to the Chief Executive Officer and Board of Trustees.
- Accountable for and leading on the development and implementation of financial policies, procedures, and controls, ensuring compliance with legal and regulatory requirements, including Data Protection and GDPR.
- Lead on all aspects of financial planning, forecasting, and analysis, ensuring management accounting principles are robust for sound decision making by the Senior Leadership Team.
- Ensure all budget holders are provided with the relevant training and support as non-financial managers on understanding management accounts, how budgets work, staffing appropriately within budgets and dealing with over/under spending ‘in year’ to provide consistent financial decision-making in Operations.
What We Offer:
A chance to be part of a mission-driven organisation that makes a real difference.
An inclusive and supportive team environment.
A role that is both strategic and hands-on, allowing you to see the direct impact of your work.
Opportunities for professional growth and development.
What we need from you
As the ideal candidate, you are a strategic thinker with significant experience in the non-profit sector, ideally with a recognised qualification in management accounting.
You are someone who has a commitment to transparency and ethical financial practices, you have a collaborative spirit and excel in team environments. You are adept at building rapport and fostering relationships with a variety of stakeholders.
If you have the skills and the drive to make a difference, in what we think is a rewarding role, then we would encourage you to apply today and help us drive change for a better world!
As this role is home based with travel, you must have access to a stable home broadband service, good mobile signal, as well as flexibility with working hours. A full driving licence and your own transport would be beneficial for travel to areas where public transport is not readily available.
What happens next
Anyone joining our team is subject to The Advocacy People’s Safer Recruitment pre-appointment checks. Applicants invited to interview will need to bring evidence (photographic where possible) of their right to work in the UK and new employee start dates will only be confirmed once other mandatory checks have been completed.
We look forward to hearing from you!
Closing Date:Wednesday 14th August 5:00pm
Interview Date: To be confirmed
Interview venue: MS Teams
If you would like to discuss the role further, please contact Matthew Hilton.
The client requests no contact from agencies or media sales.
Salary: £41,542 per annum
Hours: 34.5 hours per week
Department: Supporter Marketing and Public Fundraising
Job Type: Full-time
Contract Type: Fixed-term for 12 months (maternity cover)
Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.
We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.
We are recruiting for a CRM & Supporter Journeys Officer to join our Digital and Data Strategy Team (maternity cover for a 12-month fixed term contract). Sitting within the Fundraising and Supporter Engagement Directorate, this is a great opportunity to join our committed team.
In this role you will maintain the supporter database (currently CARE) and support the CRM & Supporter Journeys Manager to continuously improve the way Plan International UK collects, interprets, and uses data to further our marketing activities. Collaborating with Fundraising and Campaigning teams, you will support the delivery and optimisation of our automated supporter journey capabilities to improve supporter experience and retention.
Having previously worked to maintain a database in a supporter-focussed environment, you will have experience of using a relational database and of the management of supporter journeys (in PeopleStage or a similar campaign automation tool), from briefing through to delivery.
For further detail of this role, please see the job profile. Please refer closely to the Person Specification section during your application, to demonstrate your suitability for the role.
For further detail of this role, please see the job profile.
The deadline for applications is 23:59 on Sunday 11 August 2024
Interviews will take place week commencing Monday 19 August 2024
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
REF-215805
We're seeking an experienced and energetic CEO to lead our vision to the next chapter in delivering mental health support to young people living in Bourton-on-the-Water and surrounding area with longer term expansion into the wider North Cotswold Area.
The CEO will have overall responsibility for running the organisation on behalf of the Board of Trustees ensuring the values, mission, aims and policies meet the needs of the young people at the heart of our service. They will be experienced in all aspects of Charity functions including statutory responsibility, safeguarding, strategic development, service delivery and design, leadership, HR management, service user engagement, financial and risk management and income generation and growth.
The successful candidate will be passionate about youth wellbeing and making in an impact in our local community with the vision, skills and ambition to enhance Headspace's service bandwidth to the wider North Cotswolds community and securing the funding to achieve this.
The full job description is available on request.
The nature of this role requires the successful candidate to be positioned within a 15-20 mile radius of Bourton-on-the-Water although some remote working can be agreed. Please do not apply if you currently live outside of this radius.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
The Supporter Journey Team is responsible for delivering world-class behavioural journeys for our charity partners.
You will ensure that we are continuously providing the best supporter journeys in the sector by designing, building, delivering and optimising omni-channel behavioural journeys at scale, in turn delivering value to our clients.
Working across both Social Mind and Social Sync, you will join an existing team reporting into our Campaign Manager and you will ensure all our charity partners and their supporters receive personal, bespoke communications to maximise fundraising for our charity partners.
Key Responsibilities
- Design and Development:
- Develop comprehensive, integrated journeys for supporters across multiple channels.
- Ensure these journeys are behavioural and provide a great stewardship experience for supporters.
- Performance Analysis:
- Monitor and evaluate the effectiveness of supporter journeys.
- Analyse key metrics to assess the contribution of these journeys to overall goals, for example, email open and click through rates.
- Optimisation and Supporter Experience:
- Identify areas for improvement within existing journeys.
- Propose and implement enhancements based on testing and learning outcomes.
- React to key performance indicators (KPIs) to pinpoint opportunities for journey improvements to help drive campaign performance and income.
- Make data-driven decisions to refine and improve the journeys.
- Commit to delivering a high-quality experience for all supporters.
- Address and resolve any issues impacting supporter satisfaction promptly.
Skills and Knowledge
- Experience of designing, creating and delivering outstanding supporter experiences that increase engagement, fundraising rates and average value.
- Ability to understand our charity partners objectives and translating that into exceptional supporter experiences at scale.
- Ability to analyse data and make recommendations that improve fundraising and the supporter experience.
- Meticulous attention to detail.
- Experience of writing stewardship copy and ability to adopt different charity’s tone of voice.
- Experience of using communication software.
- Be comfortable operating in a fast paced start up environment, working efficiently at pace with available resources.
- Basic understanding of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant marketing and fundraising standards across the UK
The client requests no contact from agencies or media sales.
Bristol Hub Support/Executive Assistant
£28,831 per annum (pro rata for part time hours)
(Ref: SUS4287b)
Full Time 37.5 hours per week – happy to talk flexible working
Base: Sustrans Bristol Hub with possibility of up to two days per week working from home
About the role
This is an exciting opportunity to join Sustrans as part of the People and Organisational Development (POD) team based in the charity’s head office. Our city centre hub has been recently refurbished and you will be working in a friendly, supportive, environment in a role where you can enjoy professional contact with colleagues at all levels. The Hub is in a fantastic location, based in the vibrant, College Green area of central Bristol.
This is a varied role providing support in the day to day running of the Bristol Hub and performing an Executive Assistant function, delivering high quality and confidential support to the Executive Director (ED), with duties such as diary and email management, administration of the ED travel and expenses and other duties.
You will be supporting the Bristol Hub Manager, taking the lead on administrative functions at the Bristol Hub, including the delivery of a friendly and efficient front of house service, answering queries from colleagues and visitors to the Hub, assisting in the support of all facilities management and liaising with contractors and suppliers.
You will proactively seek opportunities for improvement to the smooth running of a dynamic, modern, flexible office environment that works for everybody, considering both efficiency and accessibility that fall in line with our strong EDI values.
Building internal relationships with colleagues across the organisation and the Senior Leadership Team, you will support with the organisation of team days and events.
About you
You should have experience providing high quality, proactive PA support to senior leaders, including high-level decision-making groups, through effective administration. This will include dealing with confidential and sensitive information.
We also ask that you are experienced in office management systems and procedures including facility management and can demonstrate your knowledge of basic office health and safety.
You should be highly organised and have excellent administration skills, including the ability to make summary notes during meetings and a high level of competency using equipment and various software, showcasing your excellent attention to detail. You will have the ability to effectively summarise and communicate information.
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
What we offer
In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.
Wellbeing
- 28 days’ leave per annum plus bank holidays for full-time working
- Ability to buy an extra week of annual leave (pro-rata for part-time staff)
- Staff volunteer days
- 24/7 free, impartial and confidential support service
- We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
- Death in Service benefit – 3 x annual Salary
Family Friendly
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
- Closing date for the receipt of completed applications is 23:59, 18 August 2024.
- Face to face interviews will take place at our Bristol Hub on Friday 6 September 2024.
About Sustrans
At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.
We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.
You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.
We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.
You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
The RBL are committed to a significant expansion of Recovery Services, including an increase in the number and diversity of Recovery Programmes; delivery of Team UK to the Invictus Games; and the introduction of community follow-up programmes.
We are looking for a highly motivated individual to join the Recovery Services Team, as our Recovery Support Team Leader. This position has been introduced to lead and manage our team of Recovery Support Officers, and in doing so, ensure our beneficiaries receive the best possible support.
You will be required to pro-actively identify where support is most needed and ensure Recovery Support Officers are effectively positioned to provide wrap around support and effective signposting to appropriate Recovery Pathways and Services. You will also be required to support at Recovery events, nationally and internationally where required, which may include extended periods away, weekends and out of hours support.
This will be a highly rewarding role and you will be fully supported in gaining a full understanding of Recovery Service Programmes and the pathways that are available to beneficiaries, both internally to RBL and externally.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
The role is based at the RBL’s Battle Back Centre, but you will also be supporting programmes which are delivered nationally and internationally.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Battersea’s Income Generation department plays a pivotal role in making sure we can be here for every cat and dog now and in the future. Working with colleagues across the organisation, we provide members of the public and organisations with opportunities to engage with Battersea and to support our work.
We are looking for someone to join our team as a Supporter Experience Officer, to deliver supporter communication journeys across a range of channels and audiences to retain support, and increase engagement with Battersea and inspire them to continue, increase or diversify their support.
The ideal candidate will have proven experience of planning, implementing and evaluating direct marketing campaigns, with demonstrable knowledge of direct marketing across a range of media channels. They should also have experience of accountability and reporting for results, income and expenditure.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 11th August 2024
Interview date(s): w/c 19th August 2024 (1st round); w/c 26th August 2024 (2nd round if applicable)
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
The client requests no contact from agencies or media sales.
Senior Marketing Officer (Supporter Activation)
Contract: 11 Months Fixed term contract, Maternity Cover, 35 hours per week
Salary: £39,358 - £41,325 with excellent benefits
Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
About WaterAid:
Want to make a splash in fundraising? To use your skills to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as a Senior Marketing Officer (Supporter Activation) in the Activation team to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team:
The Supporter Activation team sits within the Supporter Marketing team and plays a key role in our successful and innovative fundraising programme. The team is vital to the long-term income growth of the organisation; recruiting new individual givers through audience led communications across a range of activation channels.
About the Role:
As our Senior Marketing Officer (Supporter Activation) you will project lead our highly successful water bill insert campaign (managed in close collaboration with the Water Industry Partnership Team). Overseeing the delivery of these campaigns from briefing through to post-campaign analysis, as well as the development of new ideas to maximise the opportunities offered by this relationship.
You'll support the Marketing Manager and wider team in the day-to-day development, management and delivery of a number of fundraising campaigns. In particular our successful DRTV programme, managing the relationship with our telemarketing agency and support in planning and delivery of new creative.
You'll also:
- Managing our response handling agency to ensure effective conversion of response for our DRTV campaigns through regular monitoring and testing; providing training and development and analysing results regularly.
- Manage agency relationships; overseeing the management and development of any campaigns from briefing through to post-campaign analysis, collaborating with external partners, taking responsibility for resolving queries, trafficking all stages of the project and escalation of potential problems.
- Help develop and manage expenditure and income budgets. Help create the budget, to monitor monthly management accounts and key performance indicators and to undertake reforecasts as required.
- Regularly monitor, evaluate and analyse campaigns, providing regular results and recommendations for strategy development based on reviews and analysis.
- Liaise with team leaders and project managers in other departments to identify and implement new cross-working opportunities utilising specialist knowledge and experience in direct marketing.
- Remain up-to-date about developments in the external market-place and assess the suitability of new, innovative approaches for recruiting supporters to remain competitive.
- Take responsibility for ensuring that all supporter communications are consistent with the WaterAid brand, working closely with the International, Policy and Campaigns, and Communications teams.
About You:
- Successful track record of working in a direct marketing role, including proven experience of planning and executing campaigns across different channels, including digital.
- Experience of managing telemarketing, call handling and large-scale print campaigns
- Experience of managing creative development, including writing creative briefs, working with creative agencies, ensuring the correct sign off procedures are followed, and appropriate stakeholders consulted.
- Project management experience including identifying opportunities and managing through to implementation.
- Ability to work flexibly and independently, to manage varying competing priorities and meet strict deadlines with often changing priorities.
- The ability to work as part of a team and collaboratively with a diverse group to deliver cross-organisational projects or objectives.
- Excellent numeracy skills with attention to detail and experience in monitoring, evaluating and analysing campaigns.
- Strong interpersonal skills and demonstrable experience managing external suppliers.
Although not essential, we also prefer you to have:
- Experience of working in the voluntary / fundraising sector.
- Experience of delivering supporter direct mail and communication programmes.
- Experience managing new product development and/or innovation projects.
- Empathy with and understanding of overseas development issues.
Closing date: Applications will close at 23:59 on Sunday 18th August 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date..
How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.
Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy. Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
Salary: £27,584 FTE
Hours: Full time (35 hours per week)
Department: Prison delivery
Job Type: Full time
Contract Type: Permanent
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Full Sutton. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison-based. Employee benefits include a company contritution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
?Interviews are planned for the 10 September 2024.
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-215833
The International Programme Officer will report to our Global Operations Director and will work closely with personnel and partners in different countries where WW supports development programmes, to ensure the work we support is aligned with WW’s strategy, and that the delivery of our work has impact, is on track and is in line with donor agreements and budgets.
Specific responsibilities will include:
1. Programme coordination, monitoring, evaluation, reporting and learning
• Support organisational and programme planning, ensuring alignment with agreed delivery targets, outputs and outcomes.
• Support partners to ensure MEAL systems are effective in tracking, supporting and learning from delivery of workplans.
• Monitor financial and material resources relevant to project needs, flagging any concerns to the line manager and UK Director of Corporate Services.
• Champion learning, supporting teams and partners to analyse, package and deliver learning internally and externally for advocacy and communications, focused on driving system change at scale.
• Proactively seize opportunities and troubleshoot problems that arise in the course of the work. Deliver proactive management interventions that keep work on track and maximise impact.
• Ensure social inclusion, where the needs of vulnerable people are clearly heard and acted upon, is at the heart of our work.
• Support effective communication across and with the UK team, and partners in other countries.
2. Technical delivery and quality assurance
• Provide technical advice and support partners with delivery, investigations and assessments.
• Identify or co-develop appropriate methods and guidance to support delivery of key tasks within the programmes.
• Liaise both diplomatically and effectively with stakeholders.
• Ensure quality documentation and record keeping.
• Support country teams to undertake desk studies and literature reviews and produce and issue background reports.
• Support organisational capacity building and training of partners, including compliance with internal policies and best practice.
3. Documentation, learning and advocacy
• Mentor and support teams to collate, analyse and synthesise knowledge generated.
• Mentor and support teams in documentation, including writing and reviewing high quality, timely reports programme reports that respond to donor requirements and illustrate impact.
• Develop, co-author and disseminate knowledge products, including case studies, training modules, and guidance materials in support of programmes, liaising with the Director of Public and Political Engagement.
• Support our partners to develop powerful evidence-based stories and narratives to engage media, specific targeted groups, our wider networks and new audiences, including press, multi-media and website content.
• Coordinate and support the effective use of Information and Communications Technology across teams.
• Identify opportunities to increase programme visibility and raise the organization’s profile by disseminating results within and beyond the development community and water sector, liaising with the Director of Public and Political Engagement.
4. Organisational development
• Represent Water Witness and the interests of its stakeholders at local and international meetings as required, and develop strategic relationships with partners.
• Contribute to the strategic development of the organisation including through supporting the development or support of funding proposals, bids and efficient back office support and management.
• Provide advice, support to the Director, Senior Leadership Team, team, partners and the Board of Trustees.
• Help secure and deliver consulting and other work assignments globally as required.
The client requests no contact from agencies or media sales.