Housing Jobs

About the project 

The proposed service Kineara aims to provide is a Community-Based Housing Advice and Support Service for lone parents living in TA (Temporary Accommodation) and to provide a prevented service that advice and support lone parents living in PRS and social rented accommodation, where their tenancies is insecure.

This service will address urgent housing concerns, provide essential advice, and offer tailored, intensive support for those with complex needs. The project will focus on delivering maximum reach through our outreach while maintaining smaller 1:1 caseload for high-needs cases.

About the role 

We are looking for an experienced, motivated and compassionate community -based housing advice and support worker. This role involves conducting community drop- in surgeries which will be delivered across Lambeth Schools, Children’s Centres, Community Groups, GP practices and

Housing Advice Surgeries offering face-to-face housing advice, legal support (where necessary), and signposting to additional service.

You will have experience of working with families and individuals with complex needs. You will be an enthusiastic person who has empathy, patience, and a non-judgmental approach to working with clients and who thrives when working independently with a passion to support change. You will have excellent interpersonal skills, knowledge of housing policies and tenants' rights, experience of delivering holistic support, be a solution-minded thinker, have a good understanding of strength-based approaches and be able work committing to promoting equality, diversity and inclusion in all aspects of work. To work as part of a team and independently, the roles require you to think creatively and use the resources around you effectively. 

Strong partnerships will be essential to the project’s success. Building on relationships developed through the Homeward consortium, you will work closely with local schools, Lambeth Council, children’s centres, community organisations, and legal advisors to ensure meaningful signposting and wraparound support for families.

The successful candidate will work with clients to identify their needs and offer tailored solutions to help them achieve sustainable housing outcomes. In this role, you will be working in partnership with community organisations and the council to coordinate tailored support for each client to address their housing issues. The objective of the programme is to provide advice and support to clients who have problems related to their housing and to improve wellbeing and awareness of tenancy rights and housing polices.

About Kineara 

Kineara is a unique community interest company and Charity that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first. 

We are seeking an experienced Tenancy Services Officer to provide a fantastic service to our residents, dealing with all tenancy-related matters including support to sustain tenancies, managing arrears, ASB, onboarding of new schemes and sign up of new residents, complaints and resident engagement.  This is a pivotal role and will be crucial to our future success, ensuring the service we provide to residents is positive and proactive.  We have a small but dynamic team and this means that you will have the unique opportunity to make a real difference to both PCHA and our residents.

We are looking for an established housing professional with at least 3 years’ tenancy management experience.  You will need a positive and resilient approach with excellent communication and relationship building skills. As well as experience of tenancy services and a passion for customer service, the successful candidate will embody the vision, values and ambitions of PCHA.  The successful candidate will need to:

· have a positive outlook and approachable manner

· be customer focussed and able to solve problems

· be proactive, supportive and non-judgemental

· have strong experience of delivering proactive and holistic tenancy services

· be highly organised, with good admin and IT skills

· be resilient and able to stay calm under pressure

· be self-motivated and able to work autonomously

You will need to have a full driving licence and access to a vehicle.

Help us support Veterans and make a difference!

About Us:

Haig Housing is a Veterans’ housing charity with some 1,500 properties in small estates throughout the UK providing a range of affordable, quality housing for ex-Service people and their families.  We put our beneficiaries and staff at the centre of everything we do.

About the role:

Our Haig team is looking for a passionate and proactive Fundraising Officer to help grow our income and build strong corporate and commercial partnerships.  Working closely with the Fundraising Manager and Communications team, you’ll play a key role in securing support from trusts, grants, corporates, individuals, and legacy giving. This is an exciting opportunity for an experienced fundraiser ready to take on greater responsibility and drive new opportunities while nurturing existing donors.

If you’re ambitious, skilled, and ready to make a real impact, we want to hear from you and in return, reward and value your contribution as a proud part of the Haig Team.

You will:

• Act as the Trust’s Fundraising Officer, responsible to the Fundraising Manager and members of the Communications team.
• Be responsible for trust and foundation funding applications and other bids and proposals, liaising with other departments to ensure that relevant information is provided in support of bids.
• Be responsible for challenge events and in supporting those fundraising on behalf of the charity.
• Liaise internally and externally with colleagues and third parties in the pursuit of fundraising from corporate bodies, individuals (incl high net worth), the organising and execution of fundraising and other events, including logistics, risk assessments and overseeing volunteers, and in procuring branded and other marketing materials and resources.
• Assist in raising awareness of the Charity’s fundraising activities and events using social media, the website and printed materials, including their research and updating. To contribute to the charity’s printed newsletter for its beneficiaries, and other e-newsletters.
• Assist with the department’s legacy programme.
• Assist in monitoring of and the subsequent reporting to grant providers of funding received and the impact and benefit derived, including the production of beneficiary case histories.
• Working closely with the Fundraising Manager and the Communications team lead on establishing and running a new supporter/fundraising database, for which necessary training will be provided.
• Assist the Fundraising Manager with media and PR and in ensuring the maintenance of good external liaison with the media.
• Assist the Fundraising Manager in maintaining good external liaison with other Veterans charities, including the organisation and running of events that promote the charity, incl Armed Forces Day and Armistice Day.
• Oversee the charity’s Community Fund which supports its beneficiary communities, liaising with the Fundraising Manager.

To be successful, you should also have the following:

• A degree (or equivalent).
• Extensive computer literacy with experience in MS Office and digital marketing systems, together with excellent administrative, data protection, numeracy and literacy skills.
• Experience in using MS SharePoint.
• Demonstrable experience in fundraising, including from trust and grant applications, corporates, legacies, events and individuals.
• Knowledge and experience of running challenge and other events.
• Marketing and communications experience including updating websites, using social media and in the production and editing of both electronic and printed publications.
• Knowledge of the charity sector and fundraising trends in particular.
• Knowledge of/experience in the British Armed Forces (or a willingness to learn).
• Demonstrable enthusiasm for fundraising and a keenness to develop and expand your knowledge and experience in this chosen career: a problem solver, able to work to tight deadlines.
• Evidence of a proactive, collaborative & agile mindset, able to build relationships, trust & credibility with colleagues and external partners and stakeholders. 

What we offer: In addition to a competitive salary within the range stated above (based on experience), we provide a generous package that includes an excellent company pension, optional private medical insurance, good holiday allowance, life insurance and ongoing training and professional development.

How to apply: Applications are by CV and covering letter that sets out how you meet the requirements above and your suitability for the role. The closing date for applications is midday Friday 18 April. 

About Outward

Outward is celebrating 50 years of providing high-quality support and care services to vulnerable people in London. We are proud to empower the people we support to live fulfilling lives, make positive choices, and embrace opportunities that matter to them

 About the Role

Are you looking for a chance to develop your existing skills in housing management? Do you feel you can bring a fresh approach some new ideas and commitment to providing services that support our client groups?

Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We provide innovative and responsive housing, care and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people and people with mental health support needs across North and East London.

Outward Housing Department provides housing management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short term services. We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes.

As a Housing Assistant you will be expected to contribute to the efficient and effective administration of the Supported Housing Department and work closely with the Tenancy and Income Management Officers and the Housing Management Team in order to ensure that a comprehensive, sensitive and efficient housing management service is delivered to our tenants.

You ill also work as part of the Housing team to ensure a seamless service is provided across the income, housing management and maintenance functions of the department including liaising effectively with internal departments, landlords, and external agencies in relation to Housing Management matters.

The successful candidates will also have excellent organisational, administrative and IT skills, and a commitment to excellent customer service. 

Benefits

We value our staff and offer a comprehensive benefits package, including:

· 25 days annual leave (excluding Bank Holidays)

· Comprehensive Learning & Development Programme

· Cycle-to-Work Scheme

· Employee Assistance Programme (Health Assured)

· Pension Scheme and Death in Service Benefit

How to Apply

If you think you have the necessary skills and experience for this role please send your CV and a covering letter (preferably in one document). In your covering letter, outline your motivation for applying, how your skills align with the role, and highlight relevant achievements. In the subject line, please state clearly the role you are applying for and your name.

The closing date for all applications is on the 06th April 2025 however it is only an indicative date.

We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.

Diversity at Outward

Outward applies its Equal Opportunities Policy at all stages of recruitment and selection.  Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.  Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.

The Role

To provide a high-quality housing management service, ensuring outstanding customer service and service delivery, by a being a primary point of contact for tenants. Manage a patch of approximately 100 units. Engage with tenants to provide a responsive efficient housing management service that is consistently excellent for all tenancies. Housing Officers are expected to carry out the vast majority of their duties (70%) at our managed accommodation. 

Housing Officer - £39,039 pa

Hybrid Working – 3 Days onsite in Hemel Hempstead

An exciting opportunity has arisen within our Housing Department for an experienced Housing Officer to join our dynamic team.

The role involves managing a geographical patch of properties and duties will include:

• Carrying out tenancy reviews and tenancy audits with residents in their homes
• Housing management casework including Anti-Social behaviour, domestic abuse, abandonment and hoarding
• Taking appropriate action regarding breaches of tenancies
• Working collaboratively with the other teams and services to ensure appropriate action is taken to deal with breaches of tenancies

• Assisting with Court processes and representing Hightown in court where necessary.
• Resident involvement throughout the week travelling across your geographical patch

Each Housing Officer in the team has a lead role, enabling staff to specialise in an area of Housing Management (we're flexible if you have an interest in a specific lead). This may include:

• Anti-Social Behaviour
• Domestic Abuse
• Tenancy Fraud

As part of your lead role, you will be expected to keep up to date with legislation, regulatory requirements and best practice in your key area as well as providing guidance to other team members when needed.

Due to the nature of the role, you must have a driving licence and access to a vehicle for work purposes.

About Us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housingandsupport.

We currently manage over 9,000 homes and employ over 1100 Permanent and Bank staff in our Care and Supported Housing Schemes and from our head office in Hemel Hempstead. We have an annual turnover of £121 million and a development programme that will deliver over 350 new affordable homes each year.

The Benefits

We offer a range of benefits which include:

• 33 days of annual leave including Bank Holidays, rising to 35 days with service
• £39,039 pa for 35 hours a week contract
• Monthly attendance bonus
• Ongoing professional development and support to deliver outstanding support
• Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas
• Workplace pension scheme and life assurance of three times your annual salary
• Employee support and health & wellbeing services
• Well-equipped on-site gym

If you are interested in joining our friendly team, please apply below.

Interview Date: Monday 31st March 2025

Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.

We are an Equal Opportunities & Disability Confident Employer.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Domestic Housing Manager

Salary: £33,000 - £39,000

Location: Hammersmith

Contract: Permanent

Hours p/w 35 hours (up to 2 days WFH)

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

You will be working for Advance London service as an experienced Domestic Housing Manager, responsible for overseeing the delivery of the London service. You will lead and manage the LWHSP project and the co-located IDVAs,

Being responsible for line managing and performance managing Regional Managers and project staff within the post holder’s responsibility, including annual appraisals and supervision.

Supporting Regional Managers to recruit, train and develop a team of competent and highly skilled IDVAs to provide a consistently high-quality service to women. Supporting IDVAs to ensure that Advance’s values, policies and procedures are embedded into service delivery.

Overseeing the management of caseloads and casework to a high-quality standard and monitoring the performance of your team, offering continuous coaching and feedback to ensure that Advance meets the specific KPIs and outcome measures for the contract, taking immediate action to manage poor performance as necessary.

About You:

To be successful as the Domestic Housing Manager (Maternity Cover) you will need the below experience and skills:

You will bring your management experience of providing services to women experiencing Domestic Violence and Abuse including VAWG. With a significant experience of managing, developing and leading teams across a geographically dispersed region and remotely, including harnessing the strengths and potential of staff at all levels, building a strong team culture and maintaining staff motivation, particularly through periods of change. You will have substantial delivery of collaborative working with external agencies, stakeholders, subcontracted partners and extensive management of frontline workers

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

A 35-hour working week

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Cycle to Work Scheme

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email Talent and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Vibrance has an exciting opportunity for a Housing Officer to join our small and busy Housing team hybrid working across North London and Essex. We are offering a full time role with a salary of £28,000 per annum, plus benefits.

About the role:

As a Housing Officer, you will be responsible for providing a housing management service to the service users living in Vibrance owned and managed services. You will provide support to Vibrance services in relation to health and safety, maintenance, housing law and tenancy issues, rent collection, and arrears management. You’ll also provide specific support and advice to individuals who use Vibrance services with housing matters and money advice.

The Housing Officer role will be supporting our services located across North London & Essex and as such ability to travel is essential and a car driver would be preferable.

Responsibilities as our Housing Officer will include:

• Supporting prospective service users (and their carers where appropriate) with all aspects of the moving in/out process, to ensure that people are able to make an informed decision about whether or not to move in or move out
• Ensuring that individuals are maximising their benefits, including supporting them to make claims and liaising with the Dept of Work and Pensions and Housing Benefit staff as necessary
• Providing support to ensure that individuals are able to maintain their tenancies, including debt/arrears management, anti-social behaviour resolution, and the issues that can arise from shared living
• Working alongside our service managers and landlords to ensure that accommodation remains fit for purpose, well maintained, suitable for the individual residents and that all health & safety responsibilities are being met

In return for your skills, knowledge, and experience, you’ll enjoy:

• A comprehensive training programme
• Generous holiday entitlement
• Pension scheme
• Rewards and recognition for your service
• AIG Lifeworks Work-life Assistance (24 hours)
• Enhanced Maternity & Paternity Pay
• Flexible Working Options (Subject to service requirements)
• Learning & Development
• Mindful Employer
• Positive about Disability
• DBS online applications paid by Vibrance
• Long Service Awards

Vibrance welcomes applications from all sections of the community including from people with disabilities. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who satisfy the essential criteria for a job vacancy and consider them on their abilities

To join us as our Housing Officer please click apply below.

30 hours per week / £27,770 per annum, pro rata / Maternity cover - fixed-term until 24 April 2026 / working Monday-Thursday 9am-5pm, (with some flexibility) based in Eastbourne, delivering Transitional Services in the community across Eastbourne, Bexhill, St Leonards and Hastings.
Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
East Sussex Transitional Housing is a low-support service, providing safe, secure, supported accommodation for 102 young people between the ages of 18-25 who have been, or are, at risk of homelessness. We have a small, supportive, and established team which manages 19 housing properties across, Eastbourne, Bexhill and Hastings. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures.
We are looking for a Supported Housing Support Worker to join our East Sussex Transitional team. You will be based at the YMCA office in Eastbourne but will be visiting our seven properties around Eastbourne each week, meeting with residents in their homes and at the office - main areas of responsibilities are:
Housing

You will hold a caseload of young people who are housed across our sites with the support of the team.  Support provided is light touch, and a good knowledge of partner agencies is essential for relevant signposting
Interview young people to assess their suitability for our housing
Support young people to manage their occupancy agreement and adhere to house rules in preparation for independent living.  Helping young people navigate shared living skills is key to this role and includes facilitating house meetings, rotas and cleaning sessions
Support young people to keep up to date with all payments for rent and liaise with housing benefit
Maintain up-to-date knowledge of housing and welfare benefits for young people
Complete Occupancy Sign up and induction with incoming residents
Deal effectively with non-compliance issues, such as non-payment of rent, ASB or breaches of Health and Safety, using restorative practices
Contribute to maintaining properties to a high standard including conducting health and safety checks

Support and Engagement

Light touch support to residents, signposting to partner agencies as appropriate
Support each resident to develop their own person-centred Support Plan with short- and long-term goals to work towards independent living skills and their next accommodation steps
Arrange Review Meetings with young people at least once every 3 months to update and review risk assessments and support plans
Check in with each resident at least once a week
Encourage a culture of education, employment and engagement
Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries
Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance)

General 

Work as part of a team
Treat young people at the service in a non-judgmental and psychologically informed way  
Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice
Liaise effectively with other professionals and services

Please download the job profile for full role details.  
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 
This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.
Experience and Knowledge

Experience relating to housing, support work, and/or working with young people
Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living
Knowledge of statutory and voluntary resources available to young people with multiple and complex needs
Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries
Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists

Skills and Abilities 

Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved
Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary
Ability to work autonomously, and use own initiative, as well as being part of a team
Clear verbal and written communication skills, good IT, and keyboard skills
Strong time management skills with the ability to plan and prioritise

If you would like any further information or an informal discussion about this post, please contact [email protected]. Should you require any assistance with our application process, please email us at [email protected].
CLOSING DATE: Sunday 20 April 2025 at midnight
TO APPLY: Please scroll down the page to the application form
Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 
Accessibility If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Crisis Skylight Brent, 1-2, Bank Buildings, High St, Harlesden, NW10 4LT and local community settings

Contract: 24 months fixed term contract with the possibility for extension

About the role

As a Refugee Integration and Housing Lead as part of the Single Homeless Prevention Service you will be joining our highly successful refugee service which supports newly recognised refugees into housing. In this role you will support the Head of SHPS to manage the service and contract, hold a small caseload of clients and line manage three housing and integration coaches. With the team you will focus on engaging with refugees early to advise how to access housing, health, benefits, or employment and help to plan and fulfil their personal goals to become fully integrated into the UK.

You will be reaching out to refugees, building relationships with people who have a range of support needs to outline what services and support they can access. A focus of the role is on housing individuals as quickly as possible and then working with them to sustain their accommodation outcomes and fulfil integration goals. This role requires empathy and commitment, skilled delivery of a range of interventions and a passion for working with those who face multiple disadvantages in society.

This role requires empathy and commitment, skilled delivery of a range of interventions and a passion for working with those who face multiple disadvantages in society. You will ideally have some line management and or service management experience. We welcome candidates who can bring enthusiasm to learn, transferrable skills and/or have housing experience.

About you

We welcome expressions of interest from candidates who can bring enthusiasm to learn, transferrable skills and/or have housing experience and can demonstrate the following:

• Experience in managing an outcome-based service.

• Supporting a team to cope with the varied challenges presented by this client group.

• Experience or interest in line management

• Demonstrating collaborative approaches and a willingness and ability to work positively in partnership with different stakeholders internally and externally.

• Supporting people to relieve homelessness (through assessments, housing, advice and support to sustain tenancies)

• Demonstrating a pro-active and solution-focused approach to supporting individuals overcome barriers they are facing.

• Excellent interpersonal, communication and administrative skills to manage a client caseload and own workload.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Wellbeing Leave to be used flexibly 

• And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we support your ongoing development to build your skills, experience, and career. 

You have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 6 April 2025 (at 23:59)

Interviews will be held on Monday 14 April 2025 at Crisis Skylight Brent, 1-2, Bank Buildings, High St, Harlesden, NW10 4LT

Interview process: competency-based interview

Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

About Outward

Outward is celebrating 50 years of providing high-quality support and care services to vulnerable people in London. We are proud to empower the people we support to live fulfilling lives, make positive choices, and embrace opportunities that matter to them.

About the Role

Are you looking for a chance to develop your existing skills in housing management? Do you feel you can bring a fresh approach some new ideas and commitment to providing services that support our client groups?

Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We provide innovative and responsive housing, care and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people and people with mental health support needs across North and East London.

Outward Housing Department provides housing management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short term services. We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes.

As a Tenancy Management Officer you will be expected to ensure that a comprehensive, sensitive and efficient housing management service is delivered to our tenants. You will have the ability to liaise with a range of internal and external partners, experience of providing a supported housing service to vulnerable tenants and a commitment to sustaining tenancies wherever possible.

You will also be able to effectively manage tenancy breaches including Anti-Social Behaviour, assess the suitability of new referrals, carry out property inspections and manage the voids process, monitor rent accounts and work with Income Management Team to ensure that rent arrears are kept to a minimum.  The successful candidates will also have excellent organisational, administrative and IT skills, and a commitment to excellent customer service. 

This role is available as a full time post of 38 hours per week.

Benefits

We value our staff and offer a comprehensive benefits package, including:

· 25 days annual leave (excluding Bank Holidays)

· Comprehensive Learning & Development Programme

· Cycle-to-Work Scheme

· Employee Assistance Programme (Health Assured)

· Pension Scheme and Death in Service Benefit

How to Apply

If you think you have the necessary skills and experience for this role please send your CV and a covering letter (preferably in one document). In your covering letter, outline your motivation for applying, how your skills align with the role, and highlight relevant achievements. In the subject line, please state clearly the role you are applying for and your name.

The closing date for all applications is on the 06th April 2025 however it is only an indicative date.

We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.

Diversity at Outward

Outward applies its Equal Opportunities Policy at all stages of recruitment and selection.  Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.  Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.

Are you someone who thrives in a dynamic environment, enjoys problem-solving, and is passionate about making a difference in the lives of residents? If so, this could be the perfect role for you! 

ABOUT THE GROUP HOUSING OFFICER ROLE 

We are looking for a dedicated, proactive and experienced Group Housing Officer to join our small, close-knit housing management team based in Islington. In this role, you will be responsible for the housing management functions relating to but not limited to occupancy, charge collection, and monitoring of health and safety for a patch of residential supported accommodation services across London, Luton, and Bedfordshire.   

You will work independently as part of the wider team and collaboratively with our various services in supporting with the smooth operation of their properties, maintaining high standards of housing management, and supporting the needs of residents in relation to housing management.

Shift Pattern: 37.5 hours per week, Monday to Friday 09:00 - 17:00. This role has a mixture of hybrid working including 1 day in the office, service visits and home working. 

Salary: £35,700 

What are we looking for from a group housing officer

• Experience in effective rent collection and management of arrears
• Proven experience in housing management which includes health, safety and environment and anti-social behaviour
• Proven experience of collaborative working across different geographically dispersed teams
• Understanding of welfare benefits and entitlements including but not limited to housing benefit
• Proactive nature, with the ability to make decisions to resolve challenging situations within the capacity and level of the role
• Ability and willingness to attend regular visits to our different service locations and other locations as required within the capacity of the role
• Building Audits: Carry out quarterly health and safety building audits to ensure compliance and safety standards are met.
• Health and Safety: Oversee health and safety matters across the accommodation buildings, ensuring a safe and secure environment for residents.
• Organisational Skills: The ability to prioritise workloads effectively while maintaining attention to detail.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

We're looking for a kind, compassionate and resilient Housing Officer to join our Homelessness service in Brent.

£28,538.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

A dynamic, friendly and innovative care and support business known for its life-changing services is looking for a dedicated and target driven Income and Housing Officer who can maximise the organisation's rental income collection, effectively manage rent arrears and deal with other breaches of the occupancy agreement.

Managing a patch of 4 units across our services you will ensure that challenging rent collection targets are met but also that everything is done to avoid eviction. Your personal qualities are as important in this role as your work experience.

Working alongside Operational Colleagues, the Income and Housing Officer will be responsible for overseeing the delivery of generic Housing Management services across their patch with the main focus on Income Collection and some ASB management. You will be expected to meet tight KPI's increasing rent collection and carry out rent arrears actions at all stages from the initial warning letters to the eviction stage.

What you'll do:

* Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained
* Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases
* Proactively monitor all current and former accounts within the defined patch and make recommendations to the Contract Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency
* Ensure that the rent collection function is carried out both sensitively and in a timely fashion so as to avoid the build up of excessive arrears and record all case details accurately.
* Ensure that all sign ups within the defined patch are done accurately on the correct type of tenancy and at the correct rent and service charge levels.
* Prepare files and documents for legal action and present cases in County Court hearings for possession claims, money judgements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:

An understanding of the needs of customers who have experienced homelessness and who may also have support needs.
Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way.
Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner.
An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment. .

What you'll bring:

Essential:

Experience of monitoring rent accounts and managing rent arrears
Experience of using computerised rent systems to monitor arrears and record information
Extensive knowledge of welfare benefits ,especially housing benefit
Experience of liaising with housing benefit departments ,the DWP and other external agencies.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Housing Team Leader 

Wellingborough - Hybrid Working 

£42,244 with an essential car payment of £1,657

Hybrid Working, predominantly working from home, with an option to book a desk in the office

12-month fixed term maternity cover

Our client is looking for an experienced Housing Team Leader join their Housing Services team. The successful candidate will have the skills to lead and supervise a team of Housing Officers and to be responsible for the effective delivery of a high-quality, customer-orientated, housing management service. You will have a sound understanding of delivering excellent customer services and have the ability to lead and motivate a team. 

Your main responsibilities will include: 

• To provide line management to a team of Neighbourhood Housing Officers (including the allocation and monitoring of work, managing annual leave and sickness, and managing conduct and performance in line with the associations policies and procedures) 

• To ensure the delivery of excellent, customer focussed services to tenants, shared owners, and leaseholders, to Include: low level anti-social behaviour; estate management services; and the management of the association’s green spaces and communal areas 

• To assist the Housing and Income Services Manager in the achievement of Key performance Indicators, Operational Performance Indicators and wider objectives of the Housing and Support Services team. 

Who they are looking for: 

• Previous experience of working in the housing sector, specifically in relation to housing and tenancy management. 

• An excellent people manager, with experience of managing front line staff.

• Advanced knowledge of legislation and regulation relating to housing and tenancy management. 

• Able to work as part of a team as well as the ability to lead one. 

If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you might be just the person we are looking for. 

 In return you will benefit from 25 days annual leave, health cash plan (following probation), the ability to work flexibly and the option of a Social Housing Pension Scheme. 

About them: 

They own and manage around 5000 homes with a £22 million turnover and their mission is to “work successfully with their customers and communities to provide great services and high-quality living environments.”

If you feel you have the relevant skills and experience and you don't want to miss out on this great opportunity to work with a forward thinking and wellbeing focused team, apply today as this role could close early for the right candidate.