Volunteers Officer Jobs in Manchester
Team: Customer Complaints
Location: Homebased with travel for meetings & events
Work pattern: 35 hours per week, Monday to Friday
Salary: Up to £41,363 per annum
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Complaints Manager:
- The Complaints Manager will be responsible for embedding Cats Protection’s new charity-wide ‘Complaints Policy & Procedure’.
- Cats Protection is serious about creating a cultural change as part of its 10-year strategy that positions the organisation as customer-centric, putting customers at the heart of everything we do, anticipating needs and building life-long relationships that mean we can be there for all cats. This is not possible without improving our existing complaints processes so anyone who complains to Cats Protection receives superb customer & supporter service
About the Customer Complaints team:
- We sit within the Marketing & Income Generation directorate
- This new team will oversee the day-to-day complaints against Cats Protection. The team will also support Cats Protection’s Subject Matter Experts in handling specialist, technical complaints through regular training on delivering an excellent service, expert advice on triaging complaints, monitoring complaint reporting and learnings to internal and external stakeholders to pinpoint improvements.
- We currently have a team of 3
What we’re looking for in our Complaints Manager:
- Extensive experience in overseeing the management of the complaints process and complaint responses, ensuring an effective resolution and high level of customer service delivered, preferably in a not-for-profit and/or multisite organisation
- Proven experience of working in a customer-focused and professional environment managing operational processes effectively
- Proven experience or working with stakeholders at all levels including senior leadership with confidence and integrity
- Experience of managing databases & systems for data entry and generation of reporting, managing the roll out of a new system would also be preferable
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
Please contact for a copy of the job description
Application closing date: 8th January 2025
Virtual interview date: 23rd – 28th January 2025
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Making a better life for cats, because life is better with cats
Are you looking for a flexible role in a position that can really make a difference? If so, maybe you could be our next Finance Manager.
Possability People is a pan-impairment disability charity based in Brighton. We work with people with a number of health conditions, including mental health, as well as older people. We support people through a number of services and projects with a passionate and dedicated staff team. We empower and enable those we work with to live the lives they choose.
The Finance Manager is a key member of our team. You will be responsible for the accounting and financial management of the charity and its trading company. You will be responsible for reporting on the financial performance to Trustee Board and the Finance Sub-Committee.
In liaison with the Chief Executive Officer (CEO) and Chief Operating Officer (COO), you will lead on agreeing departmental and overall budgets. You will be responsible with the CEO for ensuring a high quality and effective working of the charity including compliance with all its financial policies and statutory requirements.
This role can be worked flexibly; at home, hybrid, or in our office in Kemp Town Brighton, and on the days and times that suit you, whether that’s mornings, afternoons, or even evenings.
Part time post 18 hours per week, 0.51 full-time equivalent FTE)
Salary £40,000 per annum (pro-rata)
Closing Date: Friday 10 January at 9am
Interview: To be confirmed, but likely Thursday 16 January
TO APPLY please visit our website.
Volunteer Opportunities also exist in various areas in the organisation. It would be great to hear from you.
We actively encourage applications from disabled people in accordance with a policy of equal opportunity. We guarantee an interview if you demonstrate you meet the essential criteria and have let us know you’re a disabled person.
Registered Charity No. 1114435, Company Ltd. By Guarantee No: 05706441
Enabling and empowering people with health conditions to live the life they choose.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing date for Applications: Friday 10th January 2025 at 10am
Location: Remote (UK only) with monthly travel to London for team strategy days and events
Start date: ASAP
Gross Salary: £35,000 - £40,000 (Pro-rata £28,000 - £32,000)
Contract type: Permanent, part-time (0.8 - 80% of FTE - 4 days per week)
If you require any adjustments or additional support during the recruitment process for whatever reason or if you need this job description in another format, please don’t hesitate to email.
About us
Apps for Good equips students with the skills and motivation to shape their future through technology while empowering teachers to deliver high-quality educational content with confidence. Over the past 14 years, we’ve reached more than 250,000 young people, with over half of our partner schools supporting students experiencing disadvantage.
Thanks to the generous support of partners like Spotify, Google, Hg Foundation, and OVO Foundation—who also volunteer their expertise—our courses are 100% free for schools.
With ambitious plans to expand our reach, we aim to positively impact even more young people across the UK.
The role
We’re seeking a proactive and skilled Senior Fundraising and Partnerships Manager to play a pivotal role in driving our fundraising success with a particular focus on corporate partnerships. This is an exciting opportunity for someone who thrives on building and maintaining strong relationships, has a passion for securing new funding opportunities, and is enthusiastic about engaging with volunteers and partners to achieve our mission.
This role sits within our Fundraising and Partnerships department, working alongside an equivalent Senior Fundraising and Partnerships Manager. Together, you will shape and deliver our fundraising strategy, with line management and support provided by the CEO.
We are looking for a motivated individual who is not only experienced in fundraising but also eager to actively prospect, pitch, and secure new funding opportunities while nurturing existing partnerships. The successful candidate will also lead volunteer recruitment and management, making this a truly dynamic role.
Our team
We are a small, remote-based team with an agile, progressive mindset. Energetic and highly ambitious, we’re united by a shared passion for our mission and values. If you believe in the power of technology and education to transform lives, we want to hear from you!
Everyone is welcome at Apps for Good where our team is supported and encouraged to bring their authentic selves to work. Bonded by shared values, our diverse perspectives fuel our innovation and empower us all to make a difference to students and teachers. To enable young people from all backgrounds to create a brighter future through technology, we strive to build a diverse and inclusive team that reflects the school communities we seek to serve.
At Apps for Good, we live our values during our interactions with each other and those we work with. These values are:
-
Collaborative
-
Empowering
-
Inclusive
-
Innovative
-
Supportive
What’s in it for you?
-
A permanent part-time role (0.8 - 80% of FTE - 4 days per week) and we’re open to considering a variety of working patterns to fit around your other commitments.
-
Remote working with monthly travel for team strategy days and events (all expenses covered).
-
Laptop/office equipment will be provided and we offer the option to make use of a co-working space local to your home, one day per week.
-
We offer flexible working to ensure you retain a good work/life balance.
-
Opportunity for health care insurance.
-
24 days holiday (19 days pro-rata) and extra days off when we close between Christmas and New Year.
-
Your birthday off work.
-
Contribution pension scheme.
-
A commitment to your training, development, and career aspirations.
-
We embrace a diverse range of perspectives, skills, experience, and knowledge within Apps for Good.
-
Joining a small collaborative team means you’ll contribute to a variety of projects and everyone across the team has their voice heard and contributes to our strategy and operations.
How to apply
We welcome your application, regardless of your race, gender, disability, religion/belief, socio-economic background, sexual orientation, or age, and look forward to hearing what your skills and experience could bring to the team.
Please submit a CV and a statement of no more than 500 words describing why you’d like to join the team and how you meet the requirements of the role as set out in the job description and person specification. Applications will be reviewed on a rolling basis, so we encourage early applications.
The client requests no contact from agencies or media sales.
Sitting within the Supporter Led Fundraising (SLF) department, the Regional Fundraising Team at Alzheimer’s Research UK (ARUK) is responsible for recruiting, stewarding and motivating individuals, companies and community groups to raise £3m per year.
The team consists of 12 home based Regional Fundraising Officers (RFO’s). As one of three Community Fundraising Managers (CFM) you will be responsible for the line management of approx. 4-5 members of the team alongside the management of one of our income streams – either Regional Corporate, Community Groups or DIY.
Reporting into the Head of Regional Fundraising, you will work closely with senior stakeholders within ARUK and be required to play a key role in the implementation of the ARUK 10-year strategy and supporting on the development of the fundraising strategy.
You will work closely with the other CFMs and the SLF Managers Group to ensure consistency with supporter stewardship, manage budgets and support in financial planning, review team capacity and identify and manage priorities throughout the year, ensuring efficiency and a first-class supporter experience. Your overall goal will be helping drive our ambitious organisation growth and ultimately helping us find a cure.
Due to the nature of this role, we will require you to attend our Granta Park office, near Cambridge, one day per week, plus travel to meet the team and attend external meetings/events.
This is a 12-month fixed term contract to cover a period of maternity leave.
Main duties and responsibilities of the role:
Line Management
· Line management of the high performing remote Regional Fundraising Officers; inspiring and driving their success to ensure they remain highly motivated in their roles, achieve their targets and play a key part in the performance of the wider team. As well as 1-1’s and personal growth reviews.
· You will monitor, review, and empower direct reports to ensure effective communication across the wider team and with key stakeholders e.g. Volunteering, Corporate Team, Sporting Events Team, Gifts in Wills Team, Supporter Care Team, Supporter Engagement Team and others.
· Alongside the other CFMs you will be responsible for planning and delivering in person team meetings approx. 5 times per year – these are key meetings to bring the team together and share plans and ideas in addition to ensuring that the remote based team are meeting with and hearing from key internal teams.
Income streams
You will be responsible for one of the following:
· DIY Income Stream Ownership - Writing and delivering the strategy for the current income stream and bringing in ambitious growth to £2.5m over the next year.
· Community Groups Income Stream - Writing and delivering the strategy for the income stream and identifying areas of growth
· Regional Corporate Income Stream - Writing and delivering the strategy for the Regional Corporate income stream and identifying areas of growth
Monitoring and Reporting
· An immediate responsibility for this role is the implementation of the new CRM database (Salesforce). You will need to dedicate time to understating and supporting the implementation, ensuring that it works for the team and that the team are utilising it according to business process and its implementation allows for maximum benefit to the team and all areas of fundraising
· Manage the team’s income and expenditure budget, including monthly reporting, and supporting with monthly reforecasts, and annual budget and operational plan setting.
· Review supporter numbers and income against DIY targets to track impact, ROI and cost income ratio and report back regularly.
· Ensure the fundraising CRM is being used effectively to facilitate accurate supporter stewardship and financial reporting, data segmentation and analysis.
· Use data insights and trends to support the team in budgeting, forecasting and mitigation plans.
· Lead on the build, development and use of Power BI Reporting across DIY and other income streams.
· Continue to review and be willing to change team processes and contribute to wider organisational process changes where necessary.
Relationship Management
· Build and maintain excellent working relationships with agencies, platform providers and event delivery companies to identify new opportunities and ensure all avenues are being optimised for ARUK.
· Work with the Sporting Events Managers to create a process to identify and steward high-value event participants to add value to their fundraising and ensure we are spotting opportunities beyond their current event.
· Work closely with the Marketing & Engagement Team to brief in marketing requirements, share trends, learnings, and results to optimise future activities.
· Work closely with managers from SLF Departments to support on the strategic direction of ARUK, prioritise work and any conflicts across teams, as well as deliver any tactical projects, new processes and ways of working.
Strategy & Operational Planning
· Work in consultation with the Head of Regional Fundraising to develop the regional fundraising strategy and annual tactical plan for ARUK to continue to build income growth in line with organisational objectives.
· Stay abreast of sector activity and actively participate in sector wide forums.
Stewardship and Supporter experience
· Plan and deliver an excellent communications journey for DIY participants and regional supporters including exploring new technologies and how we can talk to our supporters in the way most effective and relevant to them - whether that be email, phone, face to face, through social channels. Whilst also ensuring it aligns with wider stewardship goals and future cross-sell asks.
· Work with the wider SLF team to share best practice, ‘surprise and delight’ success and re-engagement activity to help drive long-term loyalty.
· Work with Philanthropy and Direct Marketing Teams to build on the Mid Value Donor programme.
· Work alongside Data and Insights Teams to understand the potential lifetime value of our supporters and ensure opportunities are developed for supporters to hold a long-term fundraising relationship with ARUK.
What we are looking for:
· Line Management experience.
· Great knowledge and passion for building excellent supporter relationships and ensuring supporters feel valued and thanked appropriately.
· Good experience and knowledge of digital marketing strategies with a focus on supporter acquisition.
· Experience in creating supporter journeys.
· Proven track record of meeting or exceeding financial and non-financial targets.
· Good practice and understanding of GDPR and compliance.
· Adept at utilising data strategically for decision-making and achieving organisational goals and using analytics to identify trends and optimise donor engagement.
· Strong financial management and budgeting skills.
· Excellent communication skills, both verbal and written.
· An ability to manage a busy and varied workload.
· Skilled at building excellent relationships with internal and external stakeholders.
· A positive and contagious enthusiasm to inspire others.
· An approachable team player who is always seeking opportunities for collaboration.
· An interest in data analysis and financial aptitude.
· Flexibility to work unsociable hours and willingness to travel.
Additional Information:
Ways of working: As part of our Remote ways of working you will be home based. You will only need to attend the office for specific requirements of the role and the business needs.
Roles that are classed as part of the Remote ways of working are able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £43,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 12th January 2025, with interviews likely to be held week commencing the 20th January 2025. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.
We were also listed in the prestigious Best Companies lists:
· 18th in the 100 Best Large Companies to Work For in the UK.
· 10th in the 50 Best Companies to Work For in the East of England.
· 2nd in the 30 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Part Time (21 hours) Learning and Development Officer. Aligned to East Anglia District
Are you passionate about helping to further the mission of our churches, circuits and districts? Are you an excellent facilitator and educator? Do you have imagination, creativity and a pastoral heart for understanding rural communities and those living on the edge? If you are, we would like to hear from you. As an experienced professional with a proven track record in learning and development, you will be part of the GB-wide Learning Network of the Methodist Church, encouraging and resourcing life-long learning.
This position is aligned to the East Anglia Methodist District and will work with circuits and churches in rural, coastal and urban settings. The role includes a wide range of learning and development activities within the life of the church. These are aimed at supporting, encouraging and inspiring the church in living out ‘Our Calling: to respond to the gospel of God’s love in Christ and to live out its discipleship in worship and mission’. The Learning Network works primarily with lay and ordained church leaders, equipping them as they in turn seek to equip all God’s people.
As the successful applicant aligned to the East Anglia District, you will work with other team members across Learning Network and the wider Connexional Team, to support, encourage and inspire Methodist people in all aspects of their calling as together we seek to be an inclusive, justice seeking, evangelistic and growing church.
About you
The role includes:
enabling, equipping and resourcing through preparation, delivery and evaluation of a wide range of contextually relevant learning and development activities, events and initiatives, both for onsite and online contexts;
supporting circuits in exploring vision and developing mission plans;
facilitating effective and potentially transformational conversations on a variety of subjects;
helping churches in their commitment to support the Church’s aspiration to be inclusive, justice seeking, evangelistic and growing;
working collaboratively with colleagues to plan, develop and review learning and development programmes;
contributing your particular gifts and experiences to enhance learning and development across the connexion
a requirement to travel, and work during some evenings and weekends
a requirement to live within the East Anglia District of the Methodist Church
a requirement to be a member of a church in good standing with Churches Together in Britain and Ireland or equivalent.
Key skills include:
Building good relationships with the Districts and with individuals and communities across the church and beyond;
Good communication (including digital mediums), planning, organising, and leadership skills;
An understanding of safeguarding;
Supporting adult learners;
Theological thinking and the ability to facilitate others in developing theological conversation;
The ability to work with people across a broad demographic;
Flexible and creative approach.
You will have significant experience in offering learning and development support and theological reflection in a relevant context.
Our Culture, Values and Benefits
Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.
We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), annualised hours and a Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.
The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.
The successful applicant will be required to live within the geographical area of the East Anglia Methodist District and will be expected to travel for work purposes.
Closing date: 15 January 2025
Interviews to take place on: 3 February 2025 in Thetford
N.B. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.
Full time (35 hours) Learning and Development Officer (aligned to Chester & Stoke-on-Trent and Isle of Man Districts)
Are you passionate about helping to further the mission of our churches, circuits and districts? Are you an excellent facilitator and educator? If you are, we would like to hear from you. As an experienced professional with a proven track record in learning and development, you will be part of the GB-wide Learning Network of the Methodist Church, encouraging and resourcing life-long learning.
This role is aligned to two Methodist Districts, Chester & Stoke-on-Trent and Isle of Man, and covers a wide range of learning and development areas within the life of the church, aimed at supporting, encouraging and inspiring the church in living out ‘Our Calling: to respond to the gospel of God’s love in Christ and to live out its discipleship in worship and mission’. The Learning Network works primarily with lay and ordained church leaders, equipping them as they in turn seek to equip all God’s people.
As the successful applicant, aligned to both the Chester & Stoke-on-Trent District and Isle of Man District, you will work with other team members across the Learning Network and the wider Connexional Team to enable Methodist people in all aspects of their calling as together we seek to be an inclusive, justice seeking, evangelistic and growing church.
About you
The role includes:
enabling, equipping and resourcing through preparation, delivery and evaluation of a wide range of contextually relevant learning and development activities, events and initiatives, both for onsite and online contexts;
supporting circuits in exploring vision and developing mission plans;
facilitating effective and potentially transformational conversations on a variety of subjects;
helping churches in their commitment to support the Church’s aspiration to be inclusive, justice seeking, evangelistic and growing;
working collaboratively with colleagues to plan, develop and review learning and development programmes in areas such as leadership development, biblical literacy, vocation, worship leading and preaching, pastoral care, ministerial wellbeing, supervision, conflict resolution, mission and ministry with all ages;
contributing your particular gifts and experiences to enhance learning and development across the connexion
a requirement to travel, and work during some evenings and weekends.
a requirement to live within the Chester & Stoke-on-Trent District of the Methodist Church and to travel to the Isle of Man as required
a requirement to be a member of a church in good standing with Churches Together in Britain and Ireland or equivalent.
Key skills include:
Building good relationships with the Districts and with individuals and communities across the church and beyond;
An ability to work interculturally - being sensitive to working across different nations or jurisdictions, with an understanding of contextual theology;
Good communication (including digital mediums), planning, organising, and leadership skills;
An understanding of safeguarding;
Supporting adult learners;
Theological thinking and the ability to facilitate others in developing theological conversation;
Flexible and creative approach.
You will have significant experience in offering learning and development support and theological reflection in a relevant context.
Our Culture, Values and Benefits
Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.
We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), annualised hours and a Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.
The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.
The successful applicant will be required to live within the geographical area of the Chester & Stoke-on-Trent Methodist District and will be expected to travel to the Isle of Man for work purposes.
Closing date: 12 January 2025
Interviews to take place on: 4th February 2025 in Crewe
N.B. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.
This is a varied and exciting communications role which sits in the fast-paced High Value Operations team in the Income and Engagement directorate. In the role, you’ll work closely with colleagues across the High Value Fundraising teams and beyond to lead on writing high value funding proposals, impact reports, event collateral and other impact focussed donor communications (£100,000+). You’ll be working collaboratively with teams across the organisation to gather the information you need to demonstrate impact for our donors – including major donors, trusts and corporate partners.
Working to briefs provided by fundraising relationship managers, you’ll use your knowledge of the organisation to create compelling and emotive narratives tailored to the donor, putting the stories of people affected by dementia at the heart of your proposals and reports. Your written work will engage supporters and encourage donations towards projects being delivered across Alzheimer’s Society. In the role, you’ll also review the written work of colleagues and feedback about how they can be strengthened in line with a set of quality principles.
Impact Comms is a close-knit, dynamic, virtual team who have the opportunity to get together face to face at least once a quarter. You’ll work closely alongside one other Impact Communications Officer and the two Managers in Impact Communications. And as part of the wider High Value Operations team, you’ll be empowering fundraising teams to deliver a first-class experience to their supporters.
You will:
- Have a proven track record in producing high-quality written communications, ideally for a fundraising audience.
- Have experience in making complex information engaging and accessible for different audiences.
- Have a problem-solving approach and be comfortable working in a busy team where no two weeks are the same.
- Confidently work with stakeholders across the Society to provide a high quality, seamless experience for our supporters
- Expertly create exciting, bespoke high-value (£100,000+) proposals that secure major donations, and demonstrating the impact of these donations through tailored, compelling reports that inspire future support.
About you
You are:
- A strategic thinker with a passion for creative writing who is able to juggle multiple projects at once
- Able to communicate, particularly in writing, compellingly, persuasively and credibly with a range of audiences
- Able to adapt and present complex information accurately, clearly and succinctly
- Able to manage several projects proactively and simultaneously: setting priorities, solving problems, working collaboratively, and meeting agreed standards and deadlines
A broad existing knowledge of the UK voluntary sector is required, while knowledge of working with high value audiences (charitable trusts, corporate partners and major donors) would be beneficial to the role, but not essential. This is a fantastic opportunity for someone who is looking to develop their communications skills and their understanding of High-Value fundraising and donor communications more widely, as you’ll get the opportunity to take a creative lead on a huge range of written comms within a supportive and collaborative team
If in doubt, please contact the Talent Acquisition Team for further support.
About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.
There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.
At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Stargardt's Connected is a unique award-winning charity supporting those with the rare sight loss condition Stargardt's Disease. Our mission is raising awareness, giving support and seeking a cure. Founded in 2017, to address the lack of support and awareness around the condition, today the charity reaches well over a 1000 people and is rapidly growing.
The following are the range of duties you will be asked to contribute to and would be undertaken dependent on priorities and capacity.
● Manage the Charity’s email inboxes, responding to communications from the Stargardt’s Community, volunteers, external partners, and third parties. Triage messages, escalate to the CEO when necessary, and develop responses with appropriate signposting to information and support.
● Represent the Charity at various in-person events alongside the CEO, including Stargardt’s Connected events (e.g. annual conference, summer picnic) and external events (e.g., Sight Village, fundraising events, other sight loss charity events).
● Assist the CEO in developing content for presentations, articles, and resources for the Charity.
● Co-ordinate the development and dissemination of the Stargardt’s Connected e-newsletter via Mailchimp, collaborating with the CEO to gather and create content.
● Co-ordinate the Charity’s social media channels (X, Facebook, Instagram, YouTube, LinkedIn), ensuring timely posting of news and updates, building a following, and responding to comments and direct messages, escalating to the CEO as needed.
● Oversee the Charity’s Zoom account, including setting up and helping to run online meetings for Community events, Trustee meetings, and ad-hoc meetings with external partners.
● Support the organisation and coordination of logistics for Charity activities, including liaising with vendors, organising travel and accommodation for conferences, managing event registrations, handling donations, and coordinating the sign-off and submission of policies and reports.
● Take ownership of the Charity’s Google Drive, establishing systems and processes to manage files in compliance with data protection, audit policies, and best practices.
● Attend and minute meetings with external partners and the Board of Trustees as requested.
● Any other similar reasonable duties as required
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Qualified Practitioner
Reporting To: CP Manager
Location: Remote (UK or NZ)
Contract: Fixed Term, 22 months
Hours: 9 - 15 hours per week (3-5 3hr shifts each week at specified times on a rota)
Hourly Rate: £15 / $30 p/h
Benefits:
- Enhanced policies including 25 days annual leave per year, plus public holidays;
- Company electronic devices;
- Competitive pension;
- Remote and flexible working;
- Excellent opportunities for training and career progression
Closing Date: 12th January 2025
Job Purpose: To have text-based conversations to provide mental health support to people in distress, working to take someone in distress to a calmer place.
Key duties and responsibilities
- Have text-based conversations to provide support for people in distress at peak evening times.
- Follow our training and work, with the support of a Clinical Supervisor, to take someone in distress to a calmer place.
Person Specification
Essential
- You must be able to follow the Shout model for support and be comfortable holding a minimum of four conversations simultaneously as directed by your Supervisor.
- You should be calm, compassionate, communicative, confident and interested in developing skills in the field of digital mental health.
- You must hold a qualification at Level 4 or above in counselling, psychology, psychotherapy, nursing or social work, and have suitable experience of working on the front line of mental health.
- You must hold, or commit to studying towards, a Level 3 safeguarding qualification, and have completed the Shout Safeguarding Texters training.
- You must be able to commit to taking shifts at times stipulated by our rota between three and five times per week on average, and be able to respond to occasional calls to help out if we are experiencing a substantial spike in demand at other times.
- You must be able to attend a group reflective session with our practice lead once a month, which will be held remotely.
Contracts of either 3, 4 or 5 shifts (shift=3hrs) per week - Minimum of 4 conversations at any one time
- Excellent IT skills
- Excellent communicator
- Ability to multitask and work at a high volume whilst maintaining calm under pressure
- Demonstrate a high level of resilience
- Willingness and ability to work independently (remotely), whilst remaining connected to and engaged with the team
- Reflective, compassionate, kind, and respectful
- Proactive in reviewing own performance, improvement and development
Desirable:
- Knowledge and experience of safeguarding, confidentiality and risk
- Ideally, you should have an external supervisor and/or a personal counsellor, but we are aware that some jobs or qualifications do not require this.
We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.
An exciting opportunity has arisen to join Salford CVS to support a new community engagement and investment programme.
We are looking to recruit a part-time (18.75 hours per week) Development Worker (Movement and Physical Activity) on a 3-year fixed-term contract.
You will lead our role in the Place Partner Investment programme in Salford, funded by Sport England (via GM Moving) and working in partnership with Salford Community Leisure. Salford CVS leads on VCSE engagement and investment, while Salford Community Leisure leads on systems change work.
You will engage and build relationships with VCSE organisations in specific areas of Salford in order to understand barriers to physical activity and existing provisions.
Combining this with knowledge already held at Salford CVS and insight from Salford Community Leisure’s system-wide engagement activity, you will design and deliver an investment programme for VCSE organisations that drives increases in movement and physical activity across various Salford communities.
To be successful, you will be able to engage with people from a wide range of backgrounds, particularly small charities and community groups.
If that sounds like you – then we want to hear from you!
Benefits
- 28 days’ holiday - rising to 30 days (after five years), plus Bank Holidays (pro rata for part-time)
- Paid sick leave – subject to terms and conditions of service
- A compassionate approach to dependants’ leave and compassionate leave to help deal with life’s unforeseen circumstances
- Pension scheme – with 7% employer contribution (and 1% mandatory employee contribution)
- Cycle-to-work scheme
- Membership of the Hospital Saturday Fund via an employer-subsidised scheme (optional and non-contractual)
- RHS family membership (optional and non-contractual)
- Development opportunities – we support and encourage our staff to progress in their careers (including formal training)
- A supportive working culture – we respect and support one another to do the best we can
Closing date: Noon on Monday 13th January 2025
Interview date: Friday 24th January 2025
We reserve the right to review applications before the closing date should we get sufficient applications.
Join Our Team as a People Systems Support Executive!
Be a key player in supporting our mission to help young people thrive! Partner with our People Systems Manager to ensure our systems run smoothly and efficiently. You'll handle system configurations, troubleshoot issues, and improve processes, allowing our delivery teams to focus on what matters most. From maintaining system documentation and building insightful reports to supporting SAP release cycles and performing data reconciliations, your role is essential to keeping our People & Learning Agenda on track.
If you're passionate about systems, problem-solving, and making an impact, apply now and shape the future of people systems with us!
Here at The Prince's Trust, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network).
The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
We are committed to equality and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders.
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Live Chat Support Worker to join the growing 24/7 National Contact Centre team. This position will be home-based, working between 12-30 hours a week. The hours are fixed covering a rolling 24/7 rota.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- FTE 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is home based, working 6 hours a day between 12-30 hours per week. Days and hours to be discussed, if successful.
There will be an initial induction period that will run for 3 consecutive days 9am-5pm in person at the National Contact Centre. After successfully completing your induction, you will move to your fixed rota, an example of an 18 hour rota is below:
Week 1 of rolling rota: Monday 14:00 to 20:00, Tuesday 16:00 to 22:00 & Thursday 08:00 to 14:00
Week 2 of rolling rota: Monday 08:00 to 14:00, Wednesday 08:00 to 14:00 & Sunday 17:00 to 23:00
Week 3 of rolling rota: Friday 16:00 to 22:00, Saturday 16:00 to 22:00 & Sunday 10:00 to 16:00
As a Live Chat Support Worker you will be: -
- Able to respond to victims of and those affected by crime by providing emotional support, information and referral on to Victim Support services and other agencies
- Providing immediate emotional support, practical advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Responsible for recording live chat conversations with victims of crime accurately and professionally, including recording all safeguarding actions taken.
- Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
You will need:
- Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
- Experience of organising and prioritising a complex workload.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
- The ability to communicate effectively, verbally and in written form and have competency in digital programmes (such as Microsoft)
- Knowledge and understanding of:
- Relevant agencies and resources
- Importance of confidentiality and safe working practice
- Diversity issues and principles
- The impact of crime
You must be able to attend an initial 3 day induction and quarterly refresher training in Cardiff, accommodation will be provided.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Suicide is preventable. That's why we're working to create a safer online world and to connect young people with the help and support they need to stay safe and well.
We're Molly Rose Foundation, founded following the death of 14-year Molly Russell. At Molly's inquest, a coroner ruled harmful online content contributed to her death. In her name, we've now got big plans to create change and save young lives.
We're looking for a Head of Fundraising that can help us grow and deliver our crucial mission. This is a rare chance to design and deliver a fundraising strategy and team from scratch, and to build partnerships that can truly make a difference.
You'll have exceptional fundraising skills, the strategic nous to identify and deliver key prospects, and a proven track record in securing delivering high-impact income generation and growth. You'll relish the opportunity to build from the ground up.
As a member of our Leadership Team, you'll play a central role to help us grow and build the Foundation. You’ll help build our outcome-focused and supportive strategy and demonstrate a real ability to communicate our message and purpose. You'll thrive on the challenge of building a purpose-driven strategy and play your part to deliver change that really counts.
We offer a competitive package that includes
- 25 days holiday plus 2 wellbeing days
- Employee pension scheme
- Employee wellbeing budget
- We welcome applications from a diverse range of applicants and circumstances, and actively welcome flexible working requests.
For more information, please see the attached job description.
Applications close Friday, January 10th 2025.
Contract length: 4 months FTC, approximately mid February to mid June. Must be available for delivery of events in mid May to mid June.
Hours: Full-time (37.5 hours per week – flexible hours of working will be considered for the right candidate)
Salary: £33,000 per annum (pro rata)
Benefits: Nine-day fortnight (with alternate Fridays designated as a day off), pension, 25 days Annual Leave (pro rata), staff learning fund, enhanced parental benefits package.
Reports to: Senior Policy and Engagement Officer
Location: London office, with an optional hybrid model, but expected to be in the office at least two days a week. Open to remote working if based in one of our target regions (North East or South Wales)- feel free to enquire. The job will require UK-based travel for event preparation and delivery (more details in job description)
Why this role is important – and why you’ll make a difference doing it:
HOPE not hate is the UK’s leading anti-fascist organisation. Our mission is simple: To monitor and challenge the far right, to engage in the communities that are susceptible to them and to address the issues and policies which give rise to them.
The 2024 summer riots laid clear the susceptibility within communities for far-right narratives. Locally, many stakeholders are struggling with providing alternatives that combat this framing.
As part of our wider community resilience work, we will be hosting a series of community events across the country, with the aim of celebrating local identity, strengthening social connection and boosting resilience to far-right agitation. We have a history of planning these events in the communities that need them the most, for example in Bradford.
About the role
The Events Administrators (X2) will be assisting our Community Outreach Officer to deliver community events across the country in our target areas, at the end of May/beginning of June. This includes 4 confirmed events in Southport, Sunderland, Wigan and Port Talbot, with the potential for lighter-touch facilitation to support volunteer-run events in up to 5 more areas.
This role will involve frequent travel to our target areas to meet with local partners. Willingness to work with a variety of stakeholders is important. The role will include liaising with local authorities, national and local organisations and grassroots community activists to deliver the events. An understanding that communities and community groups are the experts on their own needs is crucial – solutions should be developed with, not for, those most impacted.
Key responsibilities
- Work with the Community Outreach Officer to develop and deliver from start to finish a number of community events in target areas across the country.
- Help to identify and maintain strong working relationships with event contributors, ensuring a diverse range of local stakeholders are involved in organisation.
- Ensure all event logistics are handled professionally, on time, and within budget, including contributions from external partners and local community stakeholders.
- Act as the key point of contact for external suppliers and venues.
- Contribute to the design, production and delivery of event advertisement material.
- Ensure events meet all accessibility requirements.
- Assist the Community Outreach Officer in proactively tracking and monitoring event expenditure and income.
- Regularly travel to target areas to meet local stakeholders involved in event design.
- Participate in delivering the events.
General Responsibilities
- Maintain and promote the mission of HOPE not hate.
- Uphold HOPE not hate’s values when working with communities, stakeholders and colleagues.
- Participate in events and activities to showcase the work of HOPE not hate
- Attend agreed supervision and review meetings with your line manager.
- Identify and undertake other duties as appropriate to this role.
Skills requirements
- Experience of in-person design, delivery and/or management of events of more than 100 people
- Effective stakeholder management skills, particularly experience of working with local community or grassroots organisations
- Ability to work with budgets and track income and expenditure for a variety of activities simultaneously.
- Strong organisational and administrative skills, with attention to detail.
- Good communication and interpersonal skills, with ability to discuss sensitive and emotive issues in tense environments.
- Self-sufficient, with the ability to independently find solutions to problems as and when they arise.
The client requests no contact from agencies or media sales.
Suicide is preventable. That's why we're working to create a safer online world and to connect young people with the help and support they need to stay safe and well.
We're Molly Rose Foundation, founded following the death of 14-year Molly Russell. At Molly's inquest, a coroner ruled harmful online content contributed to her death. In her name, we've now got big plans to create change and save young lives.
We're looking for two Policy and Public Affairs Managers that can help us grow and deliver our crucial mission. This is an important opportunity to shape policy, legislation and regulation, and to shape the tech accountability agenda in the UK and beyond.
You’ll have a clear track record in delivering high-impact policy interventions. You’ll be able to communicate sensitive and complex material and persuasively build and make the case for change.
You’ll have the strategic nous to succeed in a fast-moving policy landscape, with the skills and experience to set the weather with ministers, regulators and MPs. You’ll be as comfortable with the big picture as you are with the detail. Most importantly, you’ll be driven every day by the chance to make change that really matters.
We offer a competitive package that includes:
- 25 days holiday (plus 2 wellbeing days)
- Employee pension scheme
- Employee wellbeing budget
- We welcome applications from a diverse range of applicants and circumstances, and actively welcome flexible working requests.
The client requests no contact from agencies or media sales.