Supporter Services Officer Jobs

St Catherine’s, the newest and largest mixed undergraduate/graduate college within the University of Oxford, is seeking to appoint a Data and Insights Officer to join its friendly, dynamic Development Office.

The Data and Insights Officer will play a critical role in shaping the success of the College’s fundraising and alumni relations initiatives, including our immediate focus on reopening key buildings.

Tasks include managing alumni data, conducting donor research, and providing key insights to drive fundraising strategy and donor and alumni engagement.

The ideal candidate will have excellent organisational skills, an analytical mindset and strong communication skills. They will also have a proactive, resourceful and collaborative approach to work, with a genuine curiosity for data trends and insights.

The salary is set within the range £30,487-£33,966 per annum, comprising 35 hours per week. In return, we offer a range of benefits including lunch without charge, free use of the College gym and travel season ticket loans.

Location: Hybrid working part London Office (Islington, London) part home work. The post holder will work a minimum of 1 day per week in the office. 

Salary: £34,525 per annum

Hours: 35 hours per week

Closing date: Tuesday 14 January 2025 at 10.00am

Interview date: Week commencing 20 January 2025

Please note that the interview process with involve a mixture of face-to-face interviews and a group discussion.

This is a full-time permanent position.  

Location: Hybrid working part London Office (Islington, London) part home work. The post holder will work a minimum of 1 day per week in the office. 

Salary: £34,525 per annum

Hours: 35 hours per week

Closing date: Tuesday 14 January 2025 at 10.00am

Interview date: Week commencing 20 January 2025

Please note that the interview process with involve a mixture of face-to-face interviews and a group discussion.

This is a full-time permanent position.  

Who we are looking for

We are recruiting a Senior Policy and Public Affairs Officer to join our award-winning policy and public affairs team.

We are looking for an experienced policy and public affairs professional, with charity, agency or industry experience and a strong track record of programme delivery. The successful candidate will have excellent interpersonal, written and verbal communication skills and an evidenced track record in managing cross sector advocacy programmes.

This role is fundamental to the delivery of our advocacy mission: to reduce health inequalities in type 1 diabetes, to widen access to type 1 diabetes treatments and technologies and to ensure that people with type 1 secure access to emerging new treatments and future cures.

It’s an exciting time to join Breakthrough T1D as global advances in treatments are transforming health outcomes for people with type 1 diabetes.  We invite you to apply and join our incredible mission.

Experience required

You’ll have previous experience of:

• experience of leading public affairs delivery of a cross sector, multi stakeholder programme 

• project management of cross sector influencing projects 

• communicating across a range of professional stakeholders at all levels 

• conducting desk research and analysis, summarising findings clearly to a range of audiences 

• drafting briefings, reports and policy submissions

• working in a policy and public affairs environment

About Breakthrough T1D UK

Breakthrough T1D UK is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia.

You will find a vibrant atmosphere and spirited team at Breakthrough T1D UK, always striving to make a difference to people living with type 1.

Employee benefits

As an employer we offer:

• Hybrid working arrangements
• Flexible working and will consider compressed hours
• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service
• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment
• Season ticket and cycle loan
• Pension scheme
• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates
• Personalised training to suit your career aspirations and professional development

Breakthrough T1D UK is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age.

We're looking for a driven, hard-working, and determined Quality & Safety Officer to join our Head Office in Islington.

£30,000 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Look Ahead Care and Support own and manage a mixed portfolio of properties across London and the Home Counties. The organisation accommodates customers with a range of support needs.

The post holder will provide practical, analytical and administrative support to the different functions within the customer experience directorate. This includes working closely with the Senior Health and Safety Manager.

The role will take responsibility for the administration and maintenance of the incident and investigation system (RIVO) and will liaise with the Safeguarding Manager on making sure all required actions are followed up. The role also will lead on the administration of the Quality Management System (QMS) and following up on any actions which follow Quality Audits across services.

The role will also have responsibility for following up on non-conformance across the different systems, and produce regular reports with available data.

Please include a one page written statement explaining how you meet the requirements of the role and job spec. Please include examples from previous jobs, voluntary work, academic institutes or any secondments undertaken.

Please email your personal statement

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Assist with the management of the Look Ahead Health & Safety risk register and annual action plan.
Assist with occasional health and safety and quality audits to gain experience of operations in the field.
Champion the Health & Safety and Safeguarding departments intranet page and document control
Champion the RIVO system, ensuring incidents are reported correctly and manage the follow up actions.
Identify internal themes, trends and good practice emerging from incidents, quality reports and health and safety alerts
Manage the mailboxes across the teams, including H&S, Safeguarding and Quality, responding to any email queries and register this information for further investigation.

For the full list please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Strong administration skills such as organisation, detail orientated and focused.
Self-driven, focused, results and quality oriented.
Ability to analyse data and highlight trends and themes
Team player, innovative with sound judgement and solutions driven.
Able to approach work with positive energy and integrity.
Proven ability to manage workload, foster self-motivation to achieve tight deadlines.
Approachable and exhibits open behaviour
Excellent communication both verbally and in written form
Proficient in Excel, Spreadsheets, Microsoft Word 365, creating statistical data, Microsoft Teams

What you'll bring:

Essential:

Previous experience in a busy administrative role
Excellent analytical and data processing skills
Working to tight deadlines
Attention to detail.
Ability to work autonomously.
Excel, Microsoft/Office 365, PowerPoint
Flexibility of working from home and attending the office/sites when required

Desirable:

Working knowledge and or understanding of care and support services either through paid work, volunteering or lived experience.
Experienced in creating or working with databases and writing reports based on available data
Previous Health & Safety and or Safeguarding knowledge, experience, and qualifications
Desire to learn and qualify in the health and safety field
Can confidently use PowerBI

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Job Title: Volunteer Services Coordinator- VAC121

Working Hours: 37.5 per week (Flexible and Part-time working offered by agreement)

Contract: Permanent

Salary: £23,464.28 per annum

Location: Leeds Hospitals Charity offices with the option to work from home.

Deadline: COP Sunday, 19 January 2025

Telephone Screening: CV's will be considered as they are received.  Shortlisted applicants will be contacted by telephone in the first instance. 

Interviews: Wednesday, 29 January 2025

Do you want to work for a Charity that offers flexible working, training and development and a culture that is committed to the health and wellbeing of its employees?   Do you consider yourself someone with strong administrative and IT skills who can build positive relationships? If you said yes, then we want to speak to you!

Leeds Hospitals Charity

Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing.

People are central to everything we do at the Charity.  Our home city of Leeds is multicultural, and we embrace its diversity. Difference is to be celebrated, it inspires innovation and makes us stronger. For us equality, diversity, and inclusion are fundamental principles. They underpin our goal to support the communities of the hospitals in Leeds.

The Role

Reporting to the Volunteer Officer, we are looking for a Volunteer Services Coordinator who will be responsible for the recruitment and onboarding of Leeds Hospitals Charity volunteers.

The person will:

• Coordinate the recruitment and onboarding processes for new volunteers, providing personalised support to volunteers at each stage of the process.
• Maintain accurate and compliant records within the Charity’s database.
• Support Charity staff with their management responsibilities, ensuring they have the tools to manage their volunteers safely and effectively.
• Support volunteers with issues and concerns that they may have relating to their volunteering.
• Support with all elements of reward & recognition of volunteers, and coordinate content for the website / publicity / social media.

You will:

• Have a strong administrative background and proficiency in IT packages.
• Have a passion to work with and support volunteers of all ages, backgrounds and abilities.
• Have excellent written and verbal communication skills, with the ability to liaise with a range of stakeholders, audiences and partners.
• Have excellent time management, planning and prioritisation.
• Be able to work as part of a team to achieve common goals whilst being accountable for own work.

 Benefits:

• 27 days holiday a year plus bank holidays with the option to buy additional holiday
• Flexible and Hybrid Working
• Volunteering Days
• Unlimited access to our online Learning & Development Portal
• Line Management Training Programmes
• Pension scheme- 5% employer contribution
• Annual pay review
• Health & Wellbeing support including access to Employee Assistance Programmes and trained Mental Health First Aiders
• Life Insurance Protection
• Cyclescheme
• Car Lease Scheme
• NHS Blue Light Card and Discounts

As a Disability Confident Employer we commit to offering all applicants who consider themselves to have a disability an interview if they demonstrate they possess the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.

Thank you for taking the time to apply for our position. We appreciate your interest in Leeds Hospitals Charity. If your application is selected to continue in the interview process, a member of our HR Team will be in contact with you before the scheduled interview date.

External Engagement and Global

This new full-time post is immediately available on a permanent basis.

This role offers the opportunity for hybrid working – some time on campus and some from home.

We welcome applications from candidates interested in working part-time hours or job-sharing arrangements.

The role

We are looking for a talented individual to join the Alumni and Supporter Engagement Team within the Global Advancement office (part of the External Engagement and Global Division).

The Alumni Events Officer will be responsible for primary coordination and delivery of UK-based cultivation, networking and other events for alumni, donors and other selected constituents.  The Events Officer will create a calendar of events for the coming academic year, in consultation with their line manager.  They will ensure the smooth delivery of events from conception to delivery and follow up, working with caterers, venue managers, and other university staff as required.

You will ensure that membership of the University is a membership for life and that the University continues to create opportunities to engage with our global alumni community and to encourage their involvement in University life.

We are seeking enthusiastic, hardworking individuals, who enjoy event and project management, marketing, communications, and working with stakeholders. Ability to work well as part of a team is essential, as is a positive ‘can do’ attitude.

Please ensure you read the Job Description and Person Specification for full details of this role.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024).  We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.

Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world’s most influential researchers, seeking to answer some of the most fundamental issues facing humankind today.  More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).

We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. 

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

We are proud signatories of the Armed Forces Covenant and welcome applications from service people.

Benefits

We offer some fantastic benefits including:

• 41 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to 6 weeks full pay) and a Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

As our CEO looks to step down in 2025 we are recruiting a dedicated leader, with clear management experience in the Voluntary Sector. Our work is centred around Rural Community Engagement with a particular focus on supporting children, young people and their families, although our venue, The TCR Hub, is open to all. We are looking for a Leader who is dedicated to getting the best for service users, passionate about community support with an eye for commercial and funded opportunities that will continue to sustain and grow our Charity. 

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.

The Role

• Coordinate the efficient day to day management of the organisation’s rental income, for approximately 250 tenants/units. 
• Manage the rent arrears recovery procedure to ensure rent is collected as per Causeway’s rent collection policy.
• Contact tenants to agree repayment plans and advise on income maximisation.

Thank you for taking an interest in applying for this role at Imperial Health Charity. 

The Senior Volunteering Officer will help us to explore and develop new approaches to volunteering within the NHS. This role is focused on supporting our volunteers that are based within Imperial College Healthcare NHS Trust services across the North West London Community and to develop new volunteering roles that focus on health challenges within the community. 

You’ll provide a high quality experience to volunteers that are located within our community sites by working with Trust staff 
and partner organisations to develop new roles that improve the experience to our patients within these clinical services to identify new locations and roles to develop our volunteering offer within Imperial College Healthcare NHS Trust.

This role will work with the Trust to develop new approaches to volunteering, with a particular focus on designing, launching and evaluating volunteer roles that could bring system change to wider health inequalities.

Additionally, you’ll focus on our volunteer community, ensuring that our volunteer community is as representative of the wider population and seek to engage groups with a particular focus on the Core20plus5 groups.

Job Title: Individual Giving Manager – VAC120

Working Hours: 37.5 hours per week

Salary: up to £40,000 per annum

Contract: Permanent

Deadline: Monday, 13 January 2025

Telephone Screening: 17- 20 January 2025

Interviews to take place: Wednesday, 29 January 2025

Location: Leeds with the option to work from home.

Do you want to work for a Charity that offers flexible working, training and development and a culture that is committed to the health and wellbeing of its employees?  Do you have previous experience working within Fundraising and have strategic skills? If so, we want to speak to you!

Leeds Hospitals Charity

Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing.

People are central to everything we do at the Charity.  Our home city of Leeds is multicultural, and we embrace its diversity. Difference is to be celebrated, it inspires innovation and makes us stronger. For us equality, diversity, and inclusion are fundamental principles. They underpin our goal to support the communities of the hospitals in Leeds.

The Role

Reporting to the Head of Individual Giving, this role will help the charity to grow unrestricted income from individuals – including regular giving, giving in appreciation, mid value giving and appeals. You will lead on plans to grow our Individual Giving supporter base, uplifting donor gifts and providing excellent supporter experience to increase retention rates through the loyalty and commitment of donors.

The person will:

· Directly manage an Individual Giving Officer.

· Manage and identify growth opportunities for key individual giving income streams including appeals, regular giving, mid value giving, supporter newsletters, digital giving and appreciation of care donations. 

· Write engaging, impactful copy to engage and motivate donors and potential new donors.

· Work with the Supporter Journeys Officer to plan, introduce and evaluate integrated supporter journeys to grow loyalty and commitment.

· Produce detailed reports on campaign performance and monitor against past performance and planned expectations.

The successful candidate will have:

· Ideally you will have 3-4 years’ experience in a similar individual giving role.

· Previous line management experience, including conducting 1-1s and appraisals.

· An understanding of charity law, GDPR, data protection, PECR and the code of fundraising practice.

· Be a natural storyteller, able to demonstrate impact of support to encourage donations and increase retention.

· Previous experience of full campaign management including briefing agencies, sourcing content, managing data, copy development, proofing, briefing stakeholders, developing campaign analysis and reporting, managing budgets.

· Experience of using a CRM database and working with data teams to update key information, segment audiences and interpret results.

Benefits:

· 27 days holiday a year plus bank holidays with the option to buy additional holiday.

· Flexible and Hybrid Working

· Volunteering Days

· Unlimited access to our online Learning & Development Portal

· Line Management Training Programme

· Pension scheme- 5% employer contribution

· Annual pay review

· Health & Wellbeing support including:

o access to an Employee Assistance Programmes and trained Mental Health First Aiders

· Life Insurance Protection

· Cyclescheme

· Car Lease Scheme

· NHS Blue Light Card and Discounts.

As a Disability Confident Employer we commit to offering all applicants who consider themselves to have a disability an interview if they demonstrate they possess the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.

Thank you for taking the time to apply for our position. We appreciate your interest in Leeds Hospitals Charity. If your application is selected to continue in the interview process, a member of our HR Team will be in contact with you before the scheduled interview date.

The HR Officer will play a pivotal role in ensuring the smooth delivery of all people services at TASO, helping to make our organisation an outstanding place to work. This role supports projects, activities, and administration across the full employee life cycle at TASO—from attraction and recruitment to development and retention.

This newly created role reflects the ongoing growth of our organisation and offers the opportunity to make a real impact on our processes, systems, and culture. You will report to our Chief Operating Officer, who will work closely with you to identify needs, set strategic direction, shape policy, and serve as a first point of escalation for any complex issues.

The HR Officer role is an exceptional opportunity for the right candidate to achieve real impact in a growing organisation. Besides coordinating our HR projects and programmes, you will have a chance to work in a small and friendly team of people who are genuinely committed to the charity’s mission. Other benefits include: 

Why work for TASO?

• Annual Holiday – 27 days per year, plus public/bank holidays and a day off for your birthday. 
• Pension Scheme – TASO will contribute 8% to your pension.
• Flexible working – We are committed to flexible working where possible, with core hours of 10:00 – 16:00. 
• Hybrid working – Currently, a two-day requirement to work from our London office. 
• Team days – Regular team days in the office and team building days.
• Training and Development – Systematic performance reviews, personalised learning and development objectives and access to a training and development fund plus team training days. 
• Volunteering – One day a year off to volunteer for an organisation of your choice. 
• Wellbeing – Free Employee assistance programme which offers webinars, courses and counselling sessions. A yearly personal wellbeing budget.
• Sick Pay Scheme – 3 months full pay and 3 months half pay after probation has been passed. 
• Staff Discounts – Discounts are available via Perks At Work from a wide range of retailers for shopping, dining, experiences, car maintenance, study, etc.

Initial terms and conditions of appointment

• £21,830 per annum (£36,383 FT equivalent) 
• Location: Central London. This post will be hybrid with the expectation that the post holder will be in the office one day a week in addition to attending the monthly all staff day. 
• Candidates must have the right to work in the UK.
• Permanent. Part-time (3 days a week / 21 hours per week). Can be worked flexibly (eg, in half days).

Reporting to the Chief Executive Officer and as a key member of the Senior Leadership Team (SLT), this critical role will lead the development of a large, expert and high-performing directorate. You will be accountable for the strategic development and successful delivery of MyBnk’s programmes across the United Kingdom, ensuring high impact and consistent quality in every aspect of our programmatic output.

We are holding an information webinar about this role on 18th December. Please register for it via the job pack. All registrants will receive a copy of the recording.

You’ll create and deliver an ambitious new Programmes and Delivery strategy inspired by our new 2024-2027 strategy ‘Money: A Language for Life’ which outlines four strategic pillars: 

• Building habits; driving healthy financial habits 

• Expanding reach; enabling young people and adults to get financial education when they need it 

• Increased accessibility; supporting young people and adults most in need 

• Tackling inequality; fighting for financial literacy. 

In this role, you’ll ensure that MyBnk have robust and appropriate systems, practices and processes that enable us to deliver best-in-class operational programmes to our learners. This will be rooted in more effective use of data and insights to drive the development of our programme suite. Critical to our new strategy, is driving an ambitious and forward-thinking approach to programme innovation; ensuring our programmes are learner centred, purpose driven and leverage the best techniques for building financial fluency. 

You’ll be held strategically accountable for delivering our work across all four UK nations. As we introduce a new leadership framework, you will be responsible for implementing this across your Directorate. Our ambition is to be the leading financial education provider in the UK, and your contribution in this role will be Essential to achieving our goals.

MyBnk Directors are expected to identify and secure strategic partnerships that benefit the organisation. Equally, Directors will exemplify and model the MyBnk values of: 

• Young at heart, serious in intent 

• Stories are the best means of education 

• We live in the real world 

This role is a great opportunity to bring your professional toolkit to an exciting, growing and purpose driven charity doing vital work for our society. You will have the resources, support, and visibility you need from the CEO, Senior Leadership Team and Trustees. For the right person it will be a career-shaping role. 

Development Officer

We want Bradninch Town Trust to be a flourishing, warm and sustainable part of the community in Bradninch. We are looking for someone who has the skills, experience and energy to support the Trustees in making this happen and to help secure the future of this important asset in our community.

It is important that the postholder is able to manage both the administrative and the development aspects of the role, ensuring that the trust runs smoothly day to day and that it broadens its impact, welcoming new groups, events and users. This is an exciting role which offers significant responsibility and creative scope to the right person. The Development Officer reports to the volunteer Trustee Board via The Chair of the Trust, who is the line manager for this role.

About Bradninch Town Trust

Bradninch Town Trust is the name given to a collection of charities operating for the benefit of local people. Volunteer trustees manage properties on behalf of the people of Bradninch and these include The Guildhall, some residential buildings and some fields. The Guildhall is the largest public building in the town. It houses the Town Council Chamber and all rooms are available for hire.

Key responsibilities

1. Strategic Development

• Identify and develop new opportunities to expand and diversify the Trust’s activities and services to meet the needs of the local community.

• Collaborate with the Trustees to create and implement strategic plans for long-term growth and sustainability.

2. Fundraising

• Develop and implement fundraising strategies, including identifying potential funding sources. 

• In partnership with the trustees, write and submit grant applications to secure funding for new and existing projects.

3. Marketing and Promotion

• Create and manage marketing campaigns to raise awareness of the Trust’s activities and attract participants, volunteers, and donors.

• Manage social media, website, and other digital platforms to promote the Trust's work and increase engagement with the community.

• Organise and attend events to promote the Trust, its mission, and its activities.

4. Partnership and Stakeholder Engagement

• Develop and maintain relationships with local authorities, businesses, other charities, and community organisations to promote collaboration and support for the Trust’s work.

• Engage with the local community to gather feedback on existing services and identify new needs or opportunities.

5. Administration of properties – including The Guildhall and 3 residential houses 

• Marketing and managing lettings for The Guildhall as a hireable venue, ensuring a  high-quality experience for hirers. 

• Liaising with the Buildings Caretaker who has responsibility for cleaning and simple  maintenance. 

• Being the first point of contact with permanent tenants, overseeing property  management, liaising about issues that arise. 

6. Operating charitable grant giving 

• Marketing and managing the grant giving policies of The Parochial Charities Trust. 

7. Financial management and record keeping

• Making payments, invoicing and operating an online accounting/bookkeeping systems (SAGE), and HMRC payroll. 

• Preparing monthly management accounts for Trustees. 

• Preparing annual accounts for the trustee board, external inspector and ultimately The Charities Commission and ensuring their timely submission. 

• Preparing annual income and expenditure budgets, in association with Trustees.

• Arranging insurances and other compliances as required. 

8. Facilitation of The Trustee Board 

• Together with The Chair, collate and distribute paperwork for meetings.

• Make reports to trustees on the performance of budgets and property issues, ad  hoc and at Trustee meetings. 

• Take minutes of Trustee meetings, record and circulate them. 

• Arrange the effective and safe online management and storage of Trustee Board  documentation, ensuring access for trustees, (using Google Workspace). 

Person Specification

We are looking for someone who has the experience, knowledge, skills and energy to support the Trustees in running and developing the Trust.It is essential that the postholder is:

• Able to manage both the administrative and the development aspects of the role

• Self-motivated, organised and imaginative 

• Comfortable with working both online/remotely, and in a consumer-facing environment . 

• Able to operate with tact and diplomacy, as well as having capacity for robust discussion 

Below is a list of desirable experience, knowledge and skills that we are looking for in this role. 

It is not essential that you meet all of these criteria to apply, but is essential that you are able to demonstrate sufficient existing experience, knowledge and skills to successfully deliver the responsibilities of the role, and the capacity and capability to develop in areas where you may not already have relevant experience, knowledge or skills.

 Experience

• Previous experience in a development, fundraising, or community engagement role within a charity or non-profit organisation.

• Proven ability to work with people from a wide range of backgrounds, ensuring inclusion and equal access to services.

• Experience in managing budgets and financial reporting.

• Experience in planning and delivering community events or activities.

Knowledge

• Knowledge of the legal and regulatory framework for charities, particularly in community development.

• Awareness of the social and economic issues affecting the local community, and experience in addressing these through community-based services.

• Knowledge of different fundraising methods and best practices.

• Understanding of how to develop and implement marketing strategies to raise the profile of an organisation.

Skills

• Ability to write successful grant applications and develop fundraising initiatives.

• Excellent written and verbal communication skills, with the ability to engage diverse audiences (e.g., funders, partners, community members).

• Strong interpersonal skills and ability to build and maintain effective partnerships with a variety of stakeholders.

• Competency in promoting services through various channels (social media, digital marketing, print, etc.).

• Problem-solving skills and the ability to identify challenges and develop creative solutions.

• IT skills, including proficiency in Google Workspace, SAGE and social media platforms.

Benefits

• Contributory pension

• Flexible working arrangements

We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
• Pension with 5% employer contribution
• An extra day off for your birthday
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff.

As a Helpline Adviser you will be: -

• Able to respond to victims of and those affected by crime by providing support, information and referral on to Victim Support services and other agencies
• Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
• Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
• Managing and responding appropriately to competing priorities, services and needs.
• Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.

You will need:

• Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
• Experience of organising and prioritising a complex workload.
• The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
• The ability to communicate effectively, verbally and in written form, including telephone skills
• Knowledge and understanding of:
• Relevant agencies and resources
• Importance of confidentiality and safe working practice
• Diversity issues and principles
• The impact of crime

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Tenancy Sustainment Officer

Bolton

Full time

Temporary, ongoing

£14.00 - £15.00 per hour

Our client

Morgan Hunt is working with a specialist provider of quality housing and support services, delivering tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential. Those they help include asylum seekers, ex-offenders, expectant and new mums, people with mental health issues, recovering addicts, survivors of domestic abuse, those homeless or at risk of becoming homelessness, and young people leaving care. They offer a variety of services including supported housing, floating support, housing management and specialist support.

The role

As a Tenancy Sustainment Officer, you will.

• Provide a customer focused service contributing to the delivery of housing services to residents. Co-ordinating tenancy management and rent collection to ensure all housing management income is collected effectively.
• Ensuring fair access, process of applications, relevant background checks and allocation of vacant properties and that supported accommodation is available for use, ensuring no vacant properties and void turnaround time is minimised.
• Ensuring H&S and property standards are maintained and work effectively as a team member delivering excellent services to residents.
• Assure compliance with Management Agreements and Leases and report as required to partner landlords on housing management performance.
• Ensure the appropriate actions are undertaken for disposal or acquisition of properties.
• Effectively work for the efficient turnaround of void properties to ensure quick re-let with pre-let and post let checks, ensuring repairs and replacements are completed quickly. You will ensure supported accommodation is available for use in line with local Key Performance Indicators.
• Oversee and carry out where necessary the basic cleaning and room turnaround tasks to ensure standards are maintained.
• Carry out regular H&S checks as determined by the client group, management agreements and policies.
• Support and empower residents to maintain cleanliness of communal and personal space in accordance with their tenancy / licence agreement.
• Ensure the process for Gas Safety checks is strictly adhered to and residents are aware of their obligations.
• Ensure that accommodation furnishings and Welcome Packs are available for new lets. Order replacement furniture. Maintain inventory and agree the condition of accommodation at the point of re-let with the new tenant and again when the tenant is leaving.
• To generate referrals and promote accommodation vacancies by liaising with partner agencies (e.g. Housing options, Single Point of access).
• Ensure adequate induction of residents, ensuring they are aware of the input given by Housing services.

The candidate

• Knowledge of working with and supporting vulnerable people.
• Knowledge and practice in housing and tenancy management in relation to statutory obligations.
• Track record in effective tenancy management, particularly voids and arrears management.
• Sound understanding of Housing Benefit regulations and welfare reform.
• A working knowledge of Health and Safety in the workplace, implications for staff and residents.
• Communicates effectively both verbally and in writing, including letter and report writing.
• Good interpersonal skills and ability to manage challenging and diverse client groups.

For more information, or to apply for the role of Tenancy Sustainment Officer, contact me today on 0161 838 3616.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.