Independent Age

Who we are

Our helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working directly with older people across the UK. 

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We believe no one should face financial hardship in later life.

Our culture and values

Our values are important to us, shaped by the people who work here, they reflect our mission, our teams and the way that we work together. They bring us together and guide our decisions.

Our Values:

• Purpose-driven - the experience, needs and views of older people are central to everything we do
• Compassionate - we listen, care and take action
• Expert - our work is evidence-based and solution-focused
• Collaborative - we work in partnership to maximise our impact
• Accountable - we work with integrity and transparency
• Inclusive - we value diversity and always treat everyone fairly with dignity and respect

Equality, diversity and inclusion policy

We celebrate diversity at Independent Age and champion the differences that make each of us unique.

We all have the right to be treated fairly and equitably, regardless of our age, race, colour, ethnic or national heritage, sex, gender identity, sexual orientation, religion / non-religion or belief, marital / civil partnership status, disability or health, neurological differences, pregnancy or maternity / paternity status, parental or caring responsibilities, upbringing, or any other status.

We want everyone who uses our services and those who work for and with Independent Age to feel safe, protected, welcome and included.

We expect everyone to treat each other with dignity and respect, and we will not tolerate any form of discriminatory behaviour or language from or towards our staff, volunteers, the people who use our services, partners, supporters, suppliers and anyone else we may directly engage through the course of our work. If this occurs, we will challenge them respectfully and take appropriate action, including potentially ending our relationship.