Support officer jobs

Reports to: Fundraising and Engagement Manager

Direct reports: none

Location: Unit 7, FBC, 40 Bowling Green Lane, London, EC1R 0NE

Status, hours: Permanent, full time

Salary: Grade D, salary in the range of £32,254 - £35,560 (includes 11% London Weighting), plus benefits.

Role Summary

This role will support the expanding team with all engagement activities to ensure that good relationships are maintained with all Alcohol Change UK (ACUK) supporters, beneficiaries and volunteers. The Engagement Officer will undertake administration related to volunteer recruitment and recording of volunteer activities as well as being the first point of contact for the team ensuring ACUK delivers high levels of support to our volunteers. The role will also be responsible for creating content and delivering elements of our engagement communication programme.

Key Tasks and Responsibilities 

Please refer to the candidate pack for role and responsibilities of this post.

Important note: We monitor for use of AI in responses and will reject applications containing AI generated answers. 

The Restored Beacon Network is a national network of churches that provide a place of welcome and safety for those who have experienced domestic abuse. Beacon churches partner with us to receive training, guidance and resources so that they can effectively support survivors in their congregations and communities, shining a light in the darkness of domestic abuse and journeying with them on the road to recovery. 

The Restored Beacon Network manager will work with the CEO to grow and develop this important network of churches. You will meet and recruit new church partners and walk them through the journey to becoming a Restored Beacon and beyond. This will involve meeting with church leadership, assessing their readiness to become a Beacon, arranging a training schedule, and supporting Restored Beacon Co-ordinators. You'll care for our church partners, providing spiritual, emotional and practical support to them as they work at the front line of supporting survivors. Relationship management is a key part of this role, not only with each individual Restored Beacon coordinator but also in facilitating peer support across the network. 

We’re looking for a Finance Officer who will be responsible for maintaining accurate financial records and supporting financial planning and reporting. This role is critical in ensuring smooth financial operations and regulatory compliance for the organisation. Healthwatch Islington is a small, but effective and friendly team. More information about the role can be found in the Recruitment Pack.

If nothing changes, one in two of us will be directly affected by dementia – either by caring for someone with the condition, developing it ourselves, or both. Alzheimer’s Research UK exists to change that.

As the UK’s leading dementia research charity, we’re working to revolutionise the way we treat, diagnose, and prevent dementia. But we won’t stop there. We will keep going until we find a cure.

The Production Officer will play a crucial role in managing workflow into the Creative, Digital and Comms teams, and coordinating creative projects.

They will be the ultimate super user of our production management tool, Hive. They will set up projects on the system, ensure the smooth running of the system day-to-day, and help trouble shoot any issues that arise. The role will also help ensure that users internally are trained and confident in using the platform.

The Production Officer will also coordinate creative projects, to ensure they are delivered smoothly and on time, as well as supporting with the management of our content and photography library.

Main duties and responsibilities of the role:

· Support with the day-to-day management of the production tool, Hive. This will include setting up projects, ensuring teams are assigned, keeping the platform up-to-date, and carrying out other administrative tasks crucial for the smooth running of Hive.

· Liaise with Hive to troubleshoot any issues and stay up to date with new features on the platform.

· Be a Hive super champion across the organisation, delivering Hive inductions for new starters.

· Build and maintain strong relationships across the organisation, supporting teams to brief in work to Brand, Comms and Digital.

· Support the Creative team with the production of projects, including setting timelines, managing workflow and coordinating sign-off.

· Supporting with the management of the content and photography library, ensuring that photographs are correctly uploaded and tagged, with correct consent and removed from the system on the expiry date.

· Carry out additional directorate-wide responsibilities to support the smooth running of the directorate, for example, support with workshops and planning days.

 

What we are looking for:

· Experience of using a production management tool in a creative or communications environment.

· Excellent experience of coordinating projects, including managing and briefing meetings, setting timelines, and coordinating sign-off.

· Experience of bringing multi-skilled teams together to deliver tasks.

· Good understanding of creative, communications and/or digital processes.

· Experience of managing relationships with external suppliers.

· Agile and flexible, understanding that priorities may change at short notice.

· Ability to work at pace, delivering multiple projects to meet specified deadlines.

· Clear and concise communications skills, both written and verbal.

· A proactive self-starter, who can anticipate challenges and any issues that might arise.

· An excellent collaborator who enjoys bringing teams together.

Additional Information:

Ways of working:  As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £30,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 21st April 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Refugee Resettlement Officer (Asylum Dispersal) M559

Salary: Grade D (£28,163.00 to £30,060.00 p.a.). 

Term: Fixed-term until 31st March 2026, with possibility to extend 

Working Hours: Full-time (37 hours per week)

Charnwood Borough Council in Leicestershire is an ambitious and dynamic organisation with a strong focus on supporting communities, looking after the environment, and creating a thriving economy.

We are customer focused, both internally and externally. We are looking for the latest member of the CBC team to deliver our aims and values.

An exciting new opportunity has arisen to join the Refugee Resettlement Team to support newly granted refugees living in the Borough.

The role

The Refugee Resettlement Officer (Asylum Dispersal) will be responsible for providing effective integration and orientation support for individuals and families who have been granted asylum in the UK. The individuals supported through this service may have complex needs and you will provide practical and emotional support to help them adapt to life in the Borough. 

So, if you have:

• Experience in delivering a high-quality service supporting positive outcomes for relocated individuals or families who speak English as a second language.
• Excellent problem-solving skills and the ability to use appropriate discretion to address complex situations.
• Ability to manage a demanding case load and to plan and prioritise effectively in order to achieve targets and meet deadlines.
• Ability to work in partnership with external agencies to achieve positive outcomes for vulnerable families.
• Good written communication skills including the ability to produce clear and concise support plans and reports.
• Good knowledge of the statutory framework in relation to safeguarding and an ability to apply this in practice and in day to day case work.

Then this role might be for you.

If you have any questions, please contact Emma Moonlight for an informal chat about the role.

Please note that this job requires the post holder to work across the County and Rutland and attend meetings at various different locations.

The successful applicant will be subject to an enhanced DBS check.

Secondments will be considered, please ensure you have your Line Manager’s approval to apply.

The benefits of working with us: 

• Agile working for many roles 
• Generous annual leave of between 35.5 and 40.5 of leave (depending on length of service), inclusive of bank holidays 
• Most services are closed over Christmas 
• Opportunities for professional development linked to many roles
• Access to the Local Government Pension Scheme 
• Free parking 

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant’s Employer Recognition Gold Award.

We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality 
Working Group. 

Find out more about this role and who we are by visiting our website.

No Agencies please.

Closing date: 18/04/2025

The Senior Advice & Information Officer will play a vital role in supervising and delivering expert organisational advice and support services. The role involves providing essential guidance to u3as ensuring they operate smoothly and comply with best practice. The postholder will manage complex queries, lead information sessions and events and guide a dedicated team of staff and volunteers, significantly contributing to the effectiveness, growth and continued success of the u3a movement.

Do you have a passion for fundraising? Do you want to put your faith to work to address homelessness? 

About the role

Hope into Action is a multi-award-winning charity which enables the church to house people affected by homelessness.  We housed almost 500 people last year and have exciting plans to grow further. We aim to combine both professional excellence and spiritual passion in all we do. 

The Supporter Relations Manager is a critical role responsible for raising c£1m a year from grants and donations from individuals and churches. You will also be responsible for our communications including our website and social media.

About you

We are looking for someone who can inspire people to support the work of Hope into Action.This will involve excellent written and inter-personal skills and the ability to present our work with conviction and credibility.

You will have the ability to oversee both the detailed work required in a grant application as well as communications which inspire our supporters.You will appreciate the importance of targets and accountability and valuing every one of our supporters. 

You will be a team player, committed to the Christian ethos of our charity and our model of working closely with local churches. You have a passion for how the Christian faith can make a difference.

About the project 

The proposed service Kineara aims to provide is a Community-Based Housing Advice and Support Service for lone parents living in TA (Temporary Accommodation) and to provide a prevented service that advice and support lone parents living in PRS and social rented accommodation, where their tenancies is insecure.

This service will address urgent housing concerns, provide essential advice, and offer tailored, intensive support for those with complex needs. The project will focus on delivering maximum reach through our outreach while maintaining smaller 1:1 caseload for high-needs cases.

About the role 

We are looking for an experienced, motivated and compassionate community -based housing advice and support worker. This role involves conducting community drop- in surgeries which will be delivered across Lambeth Schools, Children’s Centres, Community Groups, GP practices and

Housing Advice Surgeries offering face-to-face housing advice, legal support (where necessary), and signposting to additional service.

You will have experience of working with families and individuals with complex needs. You will be an enthusiastic person who has empathy, patience, and a non-judgmental approach to working with clients and who thrives when working independently with a passion to support change. You will have excellent interpersonal skills, knowledge of housing policies and tenants' rights, experience of delivering holistic support, be a solution-minded thinker, have a good understanding of strength-based approaches and be able work committing to promoting equality, diversity and inclusion in all aspects of work. To work as part of a team and independently, the roles require you to think creatively and use the resources around you effectively. 

Strong partnerships will be essential to the project’s success. Building on relationships developed through the Homeward consortium, you will work closely with local schools, Lambeth Council, children’s centres, community organisations, and legal advisors to ensure meaningful signposting and wraparound support for families.

The successful candidate will work with clients to identify their needs and offer tailored solutions to help them achieve sustainable housing outcomes. In this role, you will be working in partnership with community organisations and the council to coordinate tailored support for each client to address their housing issues. The objective of the programme is to provide advice and support to clients who have problems related to their housing and to improve wellbeing and awareness of tenancy rights and housing polices.

About Kineara 

Kineara is a unique community interest company and Charity that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first. 

We are seeking an experienced Tenancy Services Officer to provide a fantastic service to our residents, dealing with all tenancy-related matters including support to sustain tenancies, managing arrears, ASB, onboarding of new schemes and sign up of new residents, complaints and resident engagement.  This is a pivotal role and will be crucial to our future success, ensuring the service we provide to residents is positive and proactive.  We have a small but dynamic team and this means that you will have the unique opportunity to make a real difference to both PCHA and our residents.

We are looking for an established housing professional with at least 3 years’ tenancy management experience.  You will need a positive and resilient approach with excellent communication and relationship building skills. As well as experience of tenancy services and a passion for customer service, the successful candidate will embody the vision, values and ambitions of PCHA.  The successful candidate will need to:

· have a positive outlook and approachable manner

· be customer focussed and able to solve problems

· be proactive, supportive and non-judgemental

· have strong experience of delivering proactive and holistic tenancy services

· be highly organised, with good admin and IT skills

· be resilient and able to stay calm under pressure

· be self-motivated and able to work autonomously

You will need to have a full driving licence and access to a vehicle.

Job Summary

Learning Support Assistants support PiP’s Development Workers to deliver a flexible programme of learning and development opportunities; ensuring that students can actively participate and engage in sessions, giving student’s maximum opportunity to learn and develop. 

PiP’s programmes focus on four learning pathways:

- Independent Living Skills

- Creative and Performing Arts

- Health, Wellbeing and Happiness

- Employment and Vocational Skills

The role incorporates session delivery, recording and monitoring student progress, key working responsibilities such as liaising with student’s support networks and involvement in PiP’s wider work. 

Who We Are

PIP is a local charity that supports adults with learning disabilities or autism to achieve their potential, and to lead lives that are as independent as possible.  

Our mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our students.

What You’ll Need

• Experience of working with people with learning disabilities, or a similar vulnerable service user group in care or educational settings
• A strong commitment to person-centred support and advocacy
• A passion for enabling positive change in the lives of our students
• The character and communication skills to be an effective and supportive team member
• Energy, initiative and a proactive attitude
• A calm and creative approach to challenges and problem solving

What We Offer:

· You'll get 25 days holiday + bank holidays ever year. We're closed for Christmas but the rest of the year you may take leave whenever you wish. 

· An extra day of annual leave for each year you've worked with us up to another 5 (30 in total)

· We offer a travel subsidy to help with the cost of commuting.

· We provide a 4% pension contribution

· Incremental pay progression

· It's an early finish on Fridays - we close once all students leave around 4pm.

· Free Employee Assistance Programme 24/7 including access to counselling

· We offer regular team meals and social-generally during work hours and they are optional.

· We offer a cycle-to-work scheme and other staff discounts

Our Mission

PiP's mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our service users.

Our commitments

PiP is committed to safeguarding and promoting the welfare of adults and expects all employees, workers and volunteers to share this commitment. The successful applicant will be required to undertake an enhanced Disclosure and Barring Service (DBS) check.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds, particularly applicants who are significantly underrepresented in our sector, such as people with lived experience of disabilities and individuals from Black and Minority ethnic communities. 

PiP keeps all personal information confidential and in line with current data protection legislation and GDPR. 

Closing Date: April 20th 2025

We encourage you to apply early, as applications will be reviewed as soon as they are received, and we reserve the right to close the advert sooner subject to finding suitable candidates.  

Can you inspire people to fundraise and support children with life-limiting conditions and complex disabilities? Have you a proven track record of building sustainable, long-term relationships? Do you enjoy a challenge and want to build new partnerships that will allow our charity to increase its reach and impact across Britain and Ireland?

Lifelites is a unique charity that has been providing innovative assistive and sensory equipment, specialist training and technical support to the children’s palliative care sector for 25 years.

Our inclusive technology empowers over 13,500 children to play, create and communicate, helping families build joyful memories and experience moments of fun and connectivity.

We are looking for an experienced relationship fundraiser to join our small team and help us engage with, and fundraise from, corporates, membership organisations, special interest groups and community groups across the southern half of England and Wales.  

This is an amazing opportunity to join an established charity looking to grow and diversify both its fundraising and service provision over the next 5 years.

Whether you are looking for a new challenge or are ready for the next step in your career, we would love to hear from you.

Applications close: Saturday 10th May 2025 at 5pm
Interviews: from Monday 19th May 2025 (first interview online)

Are you passionate about social justice? Do you want to help women heal and thrive?

One25 is a Bristol-based charity supporting women to move from crisis and trauma towards independence in the community. The Supporter Development Manager is a key role to help achieve our ambitious fundraising goals.

We’re looking for someone who is an enthusiastic people person, a skilled team leader, has proven experience securing donation income over time, is well organised, and is a good team player with a collaborative approach.

Leading a small team of talented fundraisers, you’ll work with the Community Fundraiser, Fundraising and Engagement Officer and the Fundraising and Communications Assistant to deliver on our supporter promise.

This is a unique time to join our charity at a pivotal stage of growth. The Supporter Development Manager will work closely with the Fundraising and Communications Manager and be crucial in shaping our income growth strategy and growing our supporter base to achieve long-term sustainability for the charity. Join us in this exciting new chapter.

In this role you will:

· Be inspired as you see the real difference your work makes for marginalised women in Bristol and beyond.

· Champion the needs of women and spread awareness to effect change.

· Have autonomy to develop individual giving whilst also working closely with our Philanthropy Manager and Grants Manager to ensure a seamless approach.

· Get to know our fabulous supporters and play a key role in growing the One25 community.

· Be part of a passionate, creative and dedicated fundraising and communications team.

One25 is committed to being an inclusive workplace that represents the diversity of the communities we serve. We actively encourage applications from candidates with diverse backgrounds and experiences. We particularly encourage applications from ethnic minority, LGBTQ and disability groups, and those who have lived experience of multiple disadvantage as these groups are underrepresented within our workforce. All applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, disability or age. We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, on commencement, or once in post.

Benefits: Generous leave allowances: 33 days holiday inc. bank holidays; additional holiday linked with length of service, 2 days wellness leave; up to 13 additional days’ time off in lieu; plus, additional time off on any working days that fall during the Christmas and New Year closure.

Option to join the 4 Day Week pilot following successful completion of probation period (work 20% less for the same salary)

Enhanced company sick pay

Enhanced maternity, adoption and paternity/partner pay

Access to Employee Assistance Programme

Access to HSF Health Plan

Mental Health Champions

Reflective practice sessions

Cycle Scheme

Opt-out pension scheme.

Hours: 37.5 hours a week, Monday to Friday (including occasional evening and weekend commitments). After successful completion of probation period, employees have the option to join the 4 Day Week pilot following (work 20% less for the same salary).

Salary: £36,447 per annum

Contract: Permanent

Location: This role will be a mixture of office-based and homeworking. We are open to options around this.

Applications by: Thursday 1 May at 9am

Interviews: Tuesday 13 May

Start Date: As soon as possible

We know sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for job if they don't tick every box. If you're excited about working for us, and have most of the skills or experience we're looking for, please go ahead and apply. You could just be what we're looking for!

ABOUT US

The Brompton Fountain is the children's charity at Royal Brompton Hospital and works in partnership with the teams on the wards, the paediatric intensive care unit and in outpatient clinics. We provide a wide range of support services and vital resources for patients, families and staff, as well as funding medical equipment, accommodation and toys and entertainment for the hospital playroom. In collaboration with the hospital trust and the NHS we also fund research projects and develop new initiatives for children receiving treatment at Royal Brompton, Harefield and their network of partner hospitals.

ROLE PURPOSE

The Fundraising Officer will be a vital member of our charity team, responsible for supporting all activity across Community and Events Fundraising. They will be instrumental in achieving our income targets and growing Community and Events fundraising.

This role will focus on providing exceptional stewardship, delivering a calendar of community and events fundraising and enhancing supporter engagement. Reporting to the Head of Fundraising (HOF), you will be responsible for marketing our fundraising challenge events to ensure they provide a positive ROI. You will be a key point of contact for our fundraisers and donors as well as develop our community income stream proactively securing partnerships with (small) businesses and schools.

The ideal candidate will cultivate long-lasting relationships with individual supporters, promote fundraising and donor opportunities. You'll deliver impactful events, maintaining the highest standards of stewardship whilst being respectful of potential sensitivities particularly when working with families who are fundraising in memory. An ability to empathise and communicate effectively about our work is key.

MAIN DUTIES AND RESPONSIBILITIES 

Events Fundraising

• Assist in the planning and execution of a diverse range of fundraising events, including challenge events and community initiatives.
• Support the management of event logistics, including participant communication, volunteer coordination, and on-the-day activities.
• Work with the Head of Fundraising to ensure a minimum 3:1 Return On Investment for challenge event fundraisers.
• Collaborate with external partners and suppliers to ensure smooth event operations and build strong relationships for future collaboration.

Community Fundraising

• Lead outreach efforts to engage new local community partners, such as businesses, schools, and clubs, promoting fundraising opportunities and supporting their initiatives.
• Provide stewardship for in-memory and in-celebration fundraisers, ensuring they receive the information and support needed to maximise their fundraising potential.
• Conduct research to identify new opportunities for engagement and fundraising within local communities.
• To represent the charity as and when required in schools, engagement events and cheque presentations.

Supporter Care

• Serve as the primary point of contact for community and events fundraisers, delivering outstanding stewardship that enhances their experience with the charity.
• Provide timely and effective follow-up communications with supporters, ensuring they feel valued and engaged.
• Oversee our fundraising CRM database.
• Process cash and cheque donations ensuring this income is recorded accurately on our database.  
• Maintain accurate records to track communications, income, and supporter preferences, ensuring compliance with GDPR and data protection laws.
• Continuously evaluate the supporter journey, aiming to enhance retention and engagement.

Administrative and Financial Support

• Process donations and ensure acknowledgment and thank-you communications to all supporters.
• Adhering to fundraising budgets, tracking income, and ensuring effective expenditure management.
• Manage the distribution of collection tins and buckets, conduct inventory and stock checks for fundraising materials, and ensure an organised work environment for all fundraising resources.
• Overseeing our online shop.

Marketing and Communication

• Create engaging materials and content to inspire participation in fundraising activities and distribute these to potential supporters. This could include leaflets, posters, social media posts, newsletters and impact reports.
• Ensure fundraising and associated webpages are kept up to date.
• Collate information for the HOF to support trust and foundation applications.
• Team Collaboration
• Work collaboratively with the wider team (when required) to support in-hospital events as well as assisting with tasks as needed to ensure smooth charity operations.
• Support team members (when instructed by the HOF) with ad hoc projects, activities, and any high-priority tasks to contribute to overall team objectives.
• Any other duties as required by the Head of Fundraising or CEO.

ADDITIONAL INFORMATION

£27000 - £29,000 FTE. This role covers 30 hours per week (4 days). A minimum of one day per week in our charity office and the remaining hours to be worked remotely which may be spread across 3-4 days depending on preference (to be discussed at interview). Occasional weekend and evening work subject to our events calendar. One-year fixed term contract however there is potential to increase working hours and / or contract length subject to performance. 

A full driving licence and / or the ability to travel to events and meetings within London and the South East is essential.

Applicants must be eligible to live and work in the UK to apply for this position.

The role requires successful completion of an enhanced DBS check and mandatory training including level 3 safeguarding (costs covered by charity).

PERSON SPECIFICATION

Skills

• Strong relationship management skills, capable of building and maintaining connections with supporters and colleagues.
• Excellent communication skills, both verbal and written, with the ability to convey information effectively.
• Strong project management abilities, with a focus on meeting deadlines and managing multiple priorities.
• Analytical mindset with attention to detail, ensuring accurate record-keeping and data management.
• Excellent IT skills – proficient in the use of MS Office, Adobe and WordPress.
• A proactive and ambitious attitude, dedicated to personal and charity growth.
• Knowledge of GDPR and fundraising guidelines.
• Ability to work independently and as part of a team.
• Experience of working with and managing volunteers.

Experience

• Experience of successfully delivering fundraising events.
• Experience providing excellent supporter and donor care, using effective communication to build positive relationships with supporters and stakeholders to maximise impact.
• Demonstrable experience of promoting events to secure support and encourage participation.
• Familiarity with digital fundraising platforms, CRM systems and handling of personal data. 

STAFF BENEFITS

• Flexible working hours to balance home / work life
• Time off in lieu for evening and weekend work
• Home office set up including phone, laptop and printer.
• Pension scheme.  
• Training and development with career progression opportunities.  
• Reasonable expenses paid for offsite meetings, events and activities
• Annual Leave: 20 days holiday per year plus 8 bank holidays. This is on a pro rata basis. 
• Blue Light Card: enjoy discounts both online and in store across various outlets.

How To Apply

Apply online with a covering letter highlighting your achievements, relevant experience and why your application should be considered. 

Closing date for applications: 8th May 2025

Interviews will be held in mid May.

We will only contact those applicants who have been successful for interview selection at which point you will be required to provide details of two referees.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Temporary Volunteer Support Officer | £14.49ph | ASAP Start – July 2025 | London (Hybrid)
TPP is supporting a well-respected charity in their search for a Temporary Volunteer Support Officer to join the Community Networks team. This role is office-based in London with remote flexibility and requires an immediate start, running until July 2025.
Key Responsibilities:

• Provide high-quality support to volunteers across community networks
• Handle volunteer enquiries, ensuring timely resolutions and accurate record-keeping
• Manage disclosure checks and compliance processes for volunteers
• Support event coordination, including venue bookings and webinar setup
• Assist with mail-outs and data entry to support the team’s operations

Key Requirements:

• Strong organisational skills and attention to detail
• Experience in administration, volunteer support, or community engagement
• Proficiency in Microsoft Office and data management systems
• A proactive approach with excellent communication skills

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.