Quality Manager Jobs
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Glaucoma UK is the charity for people with glaucoma. Our vision is to end preventable glaucoma sight loss. We want everyone with glaucoma to be able to live well with the condition.
It couldn’t be a more exciting time to join our team.We have just developed a new Theory of Change and we are now embarking on a period of growth. With an estimated 700,000 people in the UK living with glaucoma – but only half of them knowing it – we want, and need, to do more. We want to fund more research, raise more awareness and help more people. And that is where you can make a real difference.
As our Helpline Manager, and leader of a dedicated and skilled team, a key part of your role will be to ensure that high quality advice and support is provided, and that service users receive a timely response. When we talk about the helpline, we mean support via telephone, email, Healthunlocked (primarily online peer support) and our buddy service (peer support in advance of surgery).
Position: Helpline Manager
Responsible to: Head of Support Services
Responsible for: Helpline Advisors x 3; Locum Helpline Advisors x 2
Location: Home based with a requirement to work in the Ashford office on a regular basis (approx. once in every 2 weeks)
Hours: Full time (35 hours a week) with potential for occasional evening or weekend work
Salary: £39,305 (FTE)
Annual leave and benefits
- 25 days holiday per annum (rising by one day per year to 28 days after 3 years’ service), plus Statutory Public Holidays, pro-rated for new starters and part-time employees.
- Benenden Healthcare cover
- 24/7 Employee Assistance Programme
- Up to 5% contributory pension
- Enhanced maternity & paternity pay
- Funded support for learning and development
How to apply:
Please click on the Quick Apply button below. You'll be asked to submit a CV and covering letter.
Please note:
Only applications including a covering letter, which clearly details how you meet the requirements of the person specification, will be considered.
Closing date: 9am on Monday 24 February 2025.
Interviews: Tuesday 4th and Wednesday 5th March at our Head office in Ashford, Kent and interested candidates are urged to keep these times free.
What you’ll be working on:
- Ensuring helpline services are meeting the needs of people with glaucoma
- Ensuring high standards of service across the different helpline channels
- Supporting and developing the helpline team
- Leading the continuous improvement and development of the helpline
- Communicating and promoting the helpline
This job is for you if you have.…
- experience of developing and delivering services to a vulnerable client group
- experience of defining service specifications
- experience of demonstrating impact and quality in your work
- the ability to lead, manage and evaluate specific projects and able to prioritise workload to deliver projects on time and budget
- experience of line management and leading teams
- excellent communication skills (verbal and written) including the ability to translate complex scientific and medical information into accessible language and the ability to build excellent working relationships at all levels.
- an understanding of issues related to diversity and equality of opportunity and a genuine commitment to widening access to information
And finally.....
We will be in touch with shortlisted applicants by Thursday 27th February. Candidates with a disability who may need longer to prepare for an interview, or who have special requirements to be taken into account, are invited to contact us to discuss any necessary adjustments to the recruitment timetable.
Please note:
Only applications including a covering letter, which clearly details how you meet the
requirements of the person specification, will be considered.
Our vision is to end preventable glaucoma sight loss.
The client requests no contact from agencies or media sales.
At Ambitious about Autism, we're currently looking for an Office Manager to join our team at TreeHouse School.
You'll provide high quality administrative and reception support to TreeHouse School, overseeing the running of the front office and acting as a central information point for staff, parents and visitors.
Some key duties will include:
- Managing the stationery budget and ordering supplies for the school
- Line management of the Receptionist
- Arranging meeting room bookings
- Managing the team's annual leave
We are looking for someone who has:
- Strong administrative and reception experience
- Excellent IT skills
- Excellent interpersonal skills at all levels via telephone and written communication
- Experience of using your own initiative to plan and manage your own workload
In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
The client requests no contact from agencies or media sales.
Do you have experience as an internal auditor and a passion for animal welfare?
We have an exciting opportunity for a part-time Internal Audit Manager (17.5 hours per week) to design and implement an internal audit process across our charity.
About this job
As Internal Audit Manager, you’ll:
- be responsible for designing, mapping and implementing an internal audit process, which will touch all aspects of the charity, from finance and HR to operational functions, and ultimately enhance our risk management abilities,
- cultivate strong relationships with key stakeholders across the organisation, to ensure we effectively audit all business areas, while remaining an independent voice,
- beyond implementing process, you’ll also take a strategic view of internal audit, asking crucial questions to understand we are doing everything we can to minimise organisational risk.
About you
Our ideal candidate is an experienced internal auditor, who has experience of setting up an internal audit function and working across a broad range of departments and functions. You’ll take a rigorous approach to process, with excellent attention to detail, while also thinking strategically about how these processes impact the whole organisation. You’ll also be an excellent, confident communicator, with the ability to foster strong relationships across the organisation, from managers to senior leadership. Fundamentally, you’ll have a passion for dogs and their welfare, and a drive to ensure our valuable work is audited effectively.
About this team
The governance team sits within the Chief Operating Office, and is responsible for managing a range of functions, including governance, risk, internal audit, compliance and business continuity planning.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a CV and a cover letter explaining your interest and suitability for the role. Please note, on rare occasions, we may close vacancies early if we receive an overwhelming response, so to avoid potential disappointment, please apply at your earliest convenience.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Remote working in the UK, with occasional travel to London
Responsible to: Director of Fundraising
Contract: Full-time/Permanent, 37 hours per week
Salary: £31,875 per annum rising to £34,500 per annum after a year of service
Advert closing date: Friday 28 February 2025 at 5PM
Interviews: We will be interviewing on a rolling basis, please apply as soon as possible
We’re looking for an individual with experience working with high-value supporters andstrong relationship-building skills to become our new Philanthropy Manager. If you’re looking for a new challenge and perhaps want to take skills from other forms of fundraising and bring this into the role, do join us to help establish a strong philanthropy fundraising operation within Speakers for Schools.
As the UK’s leading social mobility charity, we’re on a mission to help state-educated students nationwide to reach their potential by providing work experience placements and inspirational talks.
If you’re an enthusiastic, self-motivated, team-player with experience of fundraising, ideally from major donors, then this is the role for you. You’d join the team at a time of progression, with a new, focussed plan for the organisation targeting growth in our work experience and inspirational school talks. For this to be successful, we need to grow and diversify our income, particularly from grants and gifts.
Your role as Philanthropy Manager will be to help identify, cultivate, ask and steward philanthropists, working with the Director of Fundraising, Fundraising team, colleagues and volunteers to ensure they are solicited to the highest possible standards. The team will support you and there’ll be training on offer to help you succeed.
If you are an expert communicator and relationship-builder, you could join an ambitious, collaborative team, passionate about raising funds to increase the richness of state education and level the playing field for children across the UK.
About You:
• Be able to develop strong relationships with individuals, identifying opportunities for growth and innovative engagement.
• Have the ability to raise income from HNWI, manage a philanthropy portfolio of established and new donors, achieve targets as part of a fundraising business plan.
• Have experience of compelling proposal and report writing for a fundraising audience.
Benefits offered at Speakers for Schools:
- 25 days annual leave plus bank holidays (with
- Morning of your birthday off
- Pension scheme
- EAP Scheme
- 3 voluntary days per year
- Enhanced maternity/paternity/adoption package
- Subsidised office furniture
- £500 a year training allowance
- Death in Service (4x Salary)
Diversity at our core
Speakers for schools is committed to an inclusive and accessible recruitment process and encouraging equality and diversity among our workforces. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to us.
Speakers for Schools Values
PASSION: We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.
AGILITY: We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.
INTEGRITY: We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.
COLLABORATION: We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.
DIVERSITY: We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.
The Application Process:
Please apply as soon as possible by submitting your application.
The deadline to submit your application is Friday 28 February 2025 at 5PM. Please note that we reserve the right to close this advertisement early if we receive a high volume of suitable applications
We will be interviewing on a rolling basis. Please apply as soon as possible.
Speakers for Schools is committed to safeguarding the young people we work with and expects all staff members to share this commitment. Appointees are subject to a DBS check. Having a criminal record will not automatically exclude applicants. You are also required to have the Right to Work in the UK for this role.
If you have not heard from us two weeks after the closing date, please presume your application has been unsuccessful.
The client requests no contact from agencies or media sales.
About the Role
Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40-year history. Over the last year support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation in the next five years, the corporate partnerships manager will play a key role in enabling over one million Palestinians to access improved healthcare annually by 2028
We are looking for an experienced Corporate Partnerships Manager to lead and grow our corporate fundraising programme. In this role, you will develop and implement strategies to cultivate and steward existing partnerships while identifying new opportunities for multi-year collaborations. You’ll create compelling proposals, deliver inspiring stewardship events, and work closely with teams across the organization to maximise marketing and engagement opportunities.
About You
You will have a proven track record in corporate fundraising and business development, with experience creating strategic partnerships that drive results. With excellent communication and organisational skills, you excel at managing multiple projects, building relationships, and crafting innovative pitches. You’re proactive, data-driven, and adept at using insights to shape impactful programmes
Duties and key responsibilities
Leadership and Strategy
• Support on the development of the corporate partnership programme. Working alongside
the Head of Philanthropy to create a strategic plan that will identify, cultivate, solicit and
steward a portfolio of existing corporate partners in line the overall fundraising strategy.
• Monitor and analyse trends within corporate fundraising, both internally and externally,
using these findings to influence the direction of the programme.
• Develop a pipeline of new prospective corporate partners, working alongside the Prospect
research manager.
Relationship Development and Events
• Cultivate, engage and manage strong relationships with existing corporate partners with a
focus on building strategic multi-year partnerships.
• Create high quality, inspiring proposals, pitches and materials to maximise new
opportunities.
• Work with the communications and advocacy team to maximise marketing opportunities.
• Lead on the development of inspiring stewardship events that convey MAP’s work and
impact to current and new corporate partners.
Budget Management, reporting and compliance
• Create three year rolling budgets and reforecasts, setting income and expenditure targets in
collaboration with the Head of Philanthropy.
• Manage financial planning, reporting, and risk assessment for the Corporate Partnerships
budget.
• Ensure that the corporate partnerships programme adheres to due diligence procedures
and carry out regular due diligence reporting on existing corporate partnerships.
• Utilise and maintain the CRM database to ensure accurate reporting and stewardship.
General Responsibilities
• Support MAP’s mission, ethos and values.
• Support and promote diversity and equality of opportunity in the workplace.
• Abide by organisational policies, codes of conduct and practices.
• Treat with confidentiality any personal, private or sensitive information about individual
organisations and or clients or staff and MAP data.
PERSON SPECIFICATION
Experience
• Experience creating strategic corporate partnerships and stewardship plans that inspire
MAP’s corporate partners and drive income.
• Proven track record of corporate new business development.
• Skilled in performance reporting, data analysis and using insights to shape a corporate
fundraising programme.
• Excellent project management skills, including managing multiple projects and priorities at
once.
• Experience in planning and budgeting – with proficiency in corporate partnership
forecasting.
Knowledge, skills and abilities
• Excellent written and verbal communication skills.
• Effective management and leadership skills( Desirable)
• Highly proactive – excellent at networking, communicating and influencing.
Education/training
• Corporate fundraising qualification and/or equivalent experience (desirable).
Personal attributes and other requirements
• Commitment to high standards, fostering trust and confidence in MAP’s fundraising
initiatives.
• Commitment to a zero-tolerance policies on sexual exploitation & abuse/safeguarding.
• Commitment to anti-discriminatory practices and equal opportunities.
• Commitment to the values and ethos of MAP (Solidarity, Dignity, Impact & Integrity).
• An ability to apply awareness of diversity issues to all areas of work.
• Ability and willingness to work weekends/evenings in emergencies, and to travel
overseas where necessary.
The client requests no contact from agencies or media sales.
Are you ready to pioneer new ways of driving impact?
Pestalozzi International is seeking a dynamic and creative Fundraising Manager to push boundaries and redefine what fundraising can achieve. This isn’t just another role – it’s your chance to experiment, innovate, and make a lasting mark on a global stage.
In this pivotal position, you’ll explore and validate emerging income streams, shaping the future of fundraising for Pestalozzi. With UK focus initially and expansionary international goals to follow, you’ll have the platform to influence our bold five-year growth strategy.
This role combines strategic vision with hands-on execution. As a key driver of our mission’s success, you’ll work cross-functionally with internal teams and key stakeholders, while leading and inspiring our Senior Fundraising Executive and Digital Marketing Lead. You’ll forge cutting-edge partnerships, build extraordinary relationships, and uncover untapped opportunities to fuel our vision.
If you’re a trailblazer with a proven track record, a passion for innovation, and an unrelenting drive to make a meaningful impact, this is your opportunity to help transform the future of our income generation and make a global difference.
Join us and redefine what is possible.
Main duties/responsibilities:
-
Develop new income generation streams from partner relationships including corporates, community groups, individual giving, and legacies, meeting or exceeding income targets.
-
Work collaboratively with internal stakeholders to design and deliver compelling premium supporter engagement journeys and exceptional donor stewardship to maximise income and ongoing engagement with the charity.
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Develop and maintain excellent relationships with new and existing supporters, donors and external stakeholders.
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Manage the Senior Fundraising Executive to develop Events and Next Gen income streams with compelling premium engagement experiences and donor stewardship.
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Manage the Digital Marketing Lead to develop and test online campaigns, social media and premium quality marketing materials to maximise new supporter acquisition and engagement.
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Network and innovate to develop ongoing new income generation opportunities to support our fundraising and partner trusts on a sustainable basis.
Person Specification:
The successful candidate will be a highly engaging and self-motivated individual who is able to clearly demonstrate the following experience and attributes:
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Significant experience (minimum 8-10 years) of growing new business income from corporate, community, event and individual income streams, with a proven history of achieving financial targets.
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Proactive approach to income generation and identification of new opportunities.
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Persuasive and engaging communication skills, interpersonal, oral and written, including experience of producing compelling fundraising proposals and delivering partnership presentations.
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Excellent networking, collaboration and relationship-building skills, with the ability to quickly build rapport, inspire and motivate others, internally and externally at all levels.
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Ability to manage and develop the potential of the Senior Fundraising Executive and the Digital Marketing Lead.
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Commitment to our mission and values, with a high level of personal and professional integrity and ethics
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A good understanding of the charity sector (finance, regulations, legislative compliance)
-
Must be eligible to work in the UK
We offer child-centred education to disadvantaged children in the Global South, supporting economic growthand social mobility.
The client requests no contact from agencies or media sales.
Job Title: People Data and Reward Manager
Location: London/Hybrid with a requirement to occasionally work from our head office in Vauxhall, London
Salary: £56,000 per annum (Inclusive of £3,000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full Time, Permanent
Hours: 37.5 hours per week
This is an opportunity to join Refuge as the People Data and Reward Manager.
Refuge is the largest domestic abuse organisation in the UK. On any given day our services support thousands of women and their children, helping them to overcome the physical, emotional, financial and logistical impacts of abuse and rebuild their lives.
Do you have payroll management experience, including working with a payroll bureau? Have you worked with and developed HR systems including building reports? Do you have experience of supporting reward strategies? If so, this is an exciting opportunity to join our People & Culture team, managing the People Data and Reward function.
To be successful in this role, you will have proven experience of running a payroll function, including pensions and employee benefits. You will have experience in pay modelling and advising on pay policy and processes. You will also have a key eye for detail, analysing data and creating reports.
You will be rewarded not only through a competitive pay and reward package, but through the ability to grow and develop alongside hundreds of inspiring colleagues at all levels across Refuge dedicated to the important work that we do.
Closing Date: 09:00am 10 February 2025
Interview Date: 17 February 2025 (Remotely, between 10:00am and 6:00pm)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.
Are you a gifted designer and communications professional with an interest in charity marketing? Join the Resurgo Communications’ team as the organisation rebrands and help deliver our new identity to our varied audiences.
Comfortable designing collateral for print and digital, you will have several years’ experience either in the corporate world or third sector. You will also bring your project management skills in other areas of communications and be comfortable working with a variety of internal stakeholders and external suppliers. Joining a supportive team who love a challenge, you will work alongside experienced colleagues – this is the perfect move for someone wanting to expand their skills while working to support our vision to transform the lives of young people across the UK.
The important stuff
Location: Hammersmith, London
Contract: Full-time, Permanent (Open to part-time, 4 days a week)
Hours: Monday - Friday, 9.30am-5.30pm with some out-of-hours work needed for events such as our Spear Celebrations
Salary: from £34,000
Closing date: Friday 21st February, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).
Application pack: Have a look at our application pack for more information about the role and Resurgo
Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process. Contact us for any enquiries regarding accessibility.
Resurgo has been named one of the UK’s Best Places to Work by The Sunday Times.
In this role, you’ll be responsible for:
Graphic Design
- Designing and producing collateral including digital and printed event invitations, leaflets, one-pagers and reports, and finessing presentation materials for senior colleagues, such as pitch decks, ensuring they are on brand and fit for purpose.
- Working with the Communications Manager to rebrand all of Resurgo’s marketing materials in line with the roll-out of a brand refresh scheduled for mid-2025. This will include promotional materials for the Spear Programme, including banners, leaflets, posters, email templates etc.
- Working with internal clients to provide print and digital solutions to marketing needs for a variety of audiences, from young people who are facing barriers to work, to corporate partnerships and funders.
- Art working across print & digital. Preparing files for print and procuring print services, including bespoke print jobs where necessary.
Project management
- Oversee outbound email marketing using Pardot for Resurgo’s audiences, by planning, designing pre-written content, scheduling emails, tracking audience crossover across teams, sharing analytics and making recommendations for improved engagement. Ensure GDPR and consent is adhered to across varying audience groups.
- Set up and manage Resurgo’s Digital Asset Management library, including setting up a catalogue system for new photography created as part of the brand refresh.
Campaigns
- Work with the wider team on campaigns to promote fundraising and awareness, producing campaign plans and project managing implementation across teams. This includes match-funding campaigns working closely with our in-house Philanthropy team.
Person Specification
- A practising Christian who is passionate about personally representing the Christian values of Resurgo and committed to Resurgo’s mission to transform society.
- At least 3 years’ experience in a marketing or communications role.
- Solid IT skills including MS Office, project management. Knowledge of Adobe Creative Suite including InDesign, and other programmes such as Canva. A good understanding of print and digital design concepts, (e.g. how to pre-flight a document before printing).
- A keen eye for design for both print (brochures, flyers) and digital (social media assets, email marketing) collateral; understanding the nuances of the two! Knowledge of email marketing tools. Experience of using Pardot (Salesforce’s email marketing system) desirable.
- Highly organised and able to manage a varied workload. Good grasp of marketing trends. Willingness to get stuck in with various other elements of comms work; experience in digital marketing an asset (e.g. website, social media, analytics, video).
With young people, with organisations, for society.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Quality Manager within our Survey Coordination Centre in our Service Delivery team. This is a part time, fixed term contract role. You will need demonstrable understanding of continuous improvement and process standardisation methodologies to streamline quality systems as well as demonstrable experience of translating complex quality concepts into clear, actionable plans. You will need to have demonstrable experience of coaching and training team members on quality processes, as well as demonstrable leadership skills.
Salary: £40,708 - £46,523 per annum, pro rata
Contract period: Fixed term contract - 12 months
Job Type: Part time (30 hours)
Reporting to: Head of Survey Coordination
Team: Service Delivery
Location: Oxford / hybrid working (up to full time from home - must be based with the UK)
In this role you will:
- lead on the development and implementation of the quality management system in the Survey Coordination Centre. You will play a vital role in driving quality and operational efficiency through the application of recognised improvement methodologies.
- In this role you will:
- Lead the analysis of current processes to identify gaps and areas for improvement and optimisation within the Survey Coordination Centre
- Work on the quality control process for outputs, ensuring accuracy and completeness.
- Implement quality assurance standards and procedures to maintain the integrity of outputs, ensuring that all standards and procedures abide by Picker’s Quality Assurance and Information Security Management System, including ISO 20252.
- Implement record-keeping and documentation practices, utilising Picker’s software packages as appropriate (including but not limited to Microsoft Office and Click Up)
- Prepare and present regular quality assurance reports to senior management, highlighting key findings and areas for improvement.
- Lead process improvement initiatives using recognised methodologies (such as Lean or Six Sigma) to identify areas for improvement and develop solutions that drive efficiency, quality, and customer satisfaction.
About you
You will have:
- Demonstrable understanding of continuous improvement and process standardisation methodologies to streamline quality systems
- A thorough understanding of quality management principles, methodologies and best practices.
- Demonstrable experience of translating complex quality concepts into clear, actionable plans
- Experience of coaching and training team members on quality processes, assessing learning outcomes and monitoring progress
- Experience of conducting reviews and audits of project work to review quality standards
- Demonstrable leadership skills, with the ability to engage team members and lead change.
- Excellent oral and written communication skills, using a variety of media
- Empathy with Picker and its aims
- Educated to degree level or equivalent professional experience
This is a summary of the job description. Please review the full job description on our website.
About Picker Institute Europe
Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of patient experience. Our mission is to make person-centred health and social care a reality for everyone. We evaluate the areas of health and social care that matter most to people, producing actionable and insightful results to drive advances in standards. If you are passionate about putting people at the forefront of healthcare services, then Picker could be the place for you.
Working with us
Here at Picker, we believe in treating our people well; from excellent career opportunities to a positive, collaborative culture. We all work with a shared set of values that inspire us to achieve the biggest impact. Working alongside colleagues who are experts in their field, you will be part of a team contributing to our vision ‘the highest quality person centred care for all, always’. You will contribute to our research with NHS Trusts and many high profile charities, such as The British Heart Foundation, Pancreatic Cancer UK and Mind.
To support you we offer a friendly, person centred working culture with many benefits including:
- Flexible and hybrid working opportunities, including flexible start and finish times
- Convenient Oxford location with free parking
- 25 days annual leave, increasing to 30 days, plus eight public holidays
- Option to buy or sell up to 5 days of annual leave
- Christmas office closure (currently an additional 3 1/2 days leave)
- Contributory company pension scheme (currently employer matching up to 8%)
- Enhanced maternity, paternity and adoption pay
- Free life assurance (currently 4 x salary)
- Tailored learning and development, including access to complete iHasco training library
- Health and wellbeing resources including an Employee Assistance Programme
- Season ticket loan scheme
- Regular calendar of social activities organised by a dedicated Social, Wellbeing and Employee Engagement team
The highest quality person centred care for all, always
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Training and Quality Manager (Penny Brohn UK/GenesisCare)
Ref: TQM434
Contract: Permanent
Hours: 30 hours a week (worked over 4 days)
Salary: £ 37,000- £39,000 pro rata
Location: Home-based with frequent travel to the GenesisCare centres across England and Penny Brohn UK National Centre in Bristol. Candidates will be based within reasonable travelling time to the majority of the 14 GenesisCare centres.
About Us
Penny Brohn UK is the cancer health and wellbeing charity. We help people feel better in mind, body and spirit by offering support through our team of cancer support experts (which includes doctors, nutritionists, counsellors and exercise therapists)
Penny Brohn UK helps people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible. By making our services freely available, our aim is for all people with cancer to be able to access the high-quality support they need.
Penny Brohn UK have been working in partnership with GenesisCare UK, a private healthcare company, since 2013. We deliver an integrated cancer care approach which includes complementary treatment support and lifestyle advice for patients undergoing chemotherapy and radiotherapy at all of their 14 centres across the UK. For over 40 years, Penny Brohn UK has supported people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible.
The role
We are excited to be recruiting a Training and Quality manager, and we are seeking to appoint an experienced individual who can assist in the training of staff and quality processes, across a team embedded in the 14 different GenesisCare cancer treatment centres.
The individual we are looking for will:
- Assist with the recruitment, induction, and management of new Wellbeing Consultants and therapists
- Manage, support and lead five established Wellbeing Consultants
- Lead Quality for the partnership between GenesisCare and Penny Brohn UK
- Deputise for Head of Services when necessary
In return for your hard work and dedication you will enjoy a wide variety of benefits including:
- 30 days holiday plus 8 bank holidays (pro rata)
- Enhanced sick pay after six month’s service
- Auto enrolment into the Penny Brohn UK pension scheme
- Free Life Assurance
- Family friendly policies with enhanced maternity and paternity leave after one year of service
- Specsavers Corporate eyecare test
- Cycle to work scheme
Timetable for appointment
Closing date: Monday 17 February 2025 at 9.00am
First interview: Via Teams on Wednesday 19 February 2025
Second interview: In person on Tuesday 25 February at Penny Brohn UK National Centre
Start date: ASAP, to be agreed with the successful candidate
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
At Penny Brohn UK, we are committed to promoting equality, diversity, and inclusion throughout the organisation. We are proactively taking action to support EDI and Wellbeing to support our ethos of creating a diverse culture that is reflective of both our employees and the lived experience of all communities touched by cancer. We welcome applications from individuals from all backgrounds regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
No agencies please.
Position: Quality Manger
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London with flexibility to work remotely
Salary: Starting from £32,301 per annum plus excellent benefits
Salary Band and Job Family: Band 2*, Charity
*you’ll start at our entry point salary of £32,301* per annum, increasing to £34,320* after 6 months service and satisfactory performance and to £36,338* after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
We're looking for an experienced policy and compliance expert, with exceptional organisational skills, the ability to understand complex regulations and processes, and communicate simply and effectively.
At a time of transformative and exciting change within the organisation, you'll be responsible for developing Engagement and Income Generation (EIG) policies, compliance and Continuous Improvement (CI).
You’ll work with the MS Society Governance function and support relevant EIG Policy Owners to ensure all EIG policies are reviewed, clear, concise and documented, and all policy and regulatory areas are compliant with adequate assurance. You’ll develop and oversee annual plans for EIG policy and compliance development, reviews, reporting, audits and training.
As EIG CI Lead, you’ll work with MS Society CI function, to champion, develop, and implement CI activities within EIG, and in line with MS Society CI organisational framework, including principles, standards, methodology, and documentation.
You will also provide support for various other ad-hoc EIG activities and initiatives that support quality improvement within EIG.
Closing date for applications: 9:00 on Monday 17th February 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Exciting opportunity for an EDI specialist to join our expanding organisation and support us in the development and delivery of our Equity, Diversity and Inclusion (EDI) objectives to ensure that we improve equity of access to treatment for people who use our services, improve our practice and quality and continue to develop a diverse and inclusive organisation.
This is a remote role, you will predominantly be working from home. There will be the requirement to travel to services across England and Scotland, as well as face to face events. There is the possibility for part time hours and flexible working requests.
Phoenix Futures and The Role
The Phoenix Futures Group has more than 50 years’ experience of developing and delivering pioneering substance misuse services. We believe in being the best and that is why we constantly strive to learn and innovate, to challenge ourselves, to adapt and to work together with others who can bring valuable expertise.
- You will help us identify EDI issues and explore and implement solutions to complex challenges.
- The role covers operational issues including making sure that our treatment is accessible to all, the role also covers people and culture issues making sure that our organisation is diverse and inclusive, you will also consider our policy and practice ensuring quality of delivery.
- You will act as an expert advisor to people across the organisation making sure that EDI principles are embedded across all areas of our organisational delivery. You will provide advice and guidance for staff, volunteers, people who use our services and other stakeholders.
- You will be responsible for developing and writing our strategic EDI plans. Researching, delivering and monitoring action plans in collaboration with the senior management team and our specialist working groups.
About you
Reporting directly to the Director of Strategic Initiatives You will:
- Be a self-starter who can also work collaboratively within a multi-functional team and across Directorates;
- Have an understanding of the benefits of creating equity of access to health care and the importance of meeting the needs of under represented groups.
- Have experience of developing and delivering EDI strategies and processes
- Be able to understand data and communicate insight in understandable ways
- Present to small and large groups, remotely and face to face
- Excellent communication and interpersonal skills, with the ability to engage, influence and inspire at all levels
A detailed job description (role profile) is available for download.
Your Rewards
- Salary of £43,500 plus potential yearly performance related pay of 8.5%
- Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation
- 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
- Benefits including season ticket loan, pension scheme and life assurance
- Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
- Continuous training and career development via PXL our dedicated learning management system
- Access to a 24/7 Employee Assistance programme including telephone and online access
- A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
- We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
The Interview
Interviews will be held during early March in London. Full details will be provided to shortlisted candidates.
We use our expertise to support people in their personal recovery and to improve their lives.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Choices is seeking an individual to support the smooth running of all the organisation’s services and operations, as well was managing our office and general administration, while our Operations Manager is on maternity leave.
We are looking for a highly organised and creative candidate, bringing relevant experience to the role including experience with people, project and database management, to help make a real difference in the lives of mums and their partners who might be marginalised and vulnerable.
Please note that in order to safeguard Choices’ Christian culture and ethos and in keeping with the Equality Act 2010 (Schedule 9 Para 3) Choices’ Trustees have applied an occupational requirement to this role whereby the post holder will be committed to upholding and modelling Choices’ Christian ethos.
If you’re interested or have any questions, please read the job description and get in touch.
Final Deadline: Friday 14th February 2025 at 12pm
Interviews: 25th and 26th February 2025 in the afternoon either online or in person in Islington
Applications for this role are via CV and a covering letter (max 2 A4 pages)
We have an exciting opportunity for a Operations Manager to join the Homicide team working 22.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
We have an exciting opportunity for a Homicide Service (HS) Operations Manager to join our HS Operations Management Team. This is a job share working 3 days per week (22.5 hours Wednesday/Thursday and Friday); you will be home based but expect extensive travel in the UK and Wales will be required. The HS provide exceptional support to people affected by murder and manslaughter. We work closely with Major Crime Teams within police forces across England and Wales. The HS family team integrates fluidly with the HS CYP and Peer Support teams to provide cohesive and effective advocacy and support service to eligible service users across England and Wales. We also support families of British Nationals murdered abroad and so work closely with the Foreign, Commonwealth and Development Office who refer into the HS.
This role requires regular travel, and overnight stays away from home and is considered an essential requirement. If you are unable to travel because of a disability, please indicate this on your application in your personal statement so we can explore the feasibility of alternative arrangements.
You must reside in the West of England or Wales to apply for this post.
You will need:
- Knowledge and understanding of safeguarding practice and legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments
- Experience of leadership and management and implementation of change management processes.
- Ability to effectively manage demanding and competing work priorities, achieving successful results across team and service
- Extensive working experience of the impact of trauma and bereavement and the importance of trauma informed practice
- Experience and knowledge of voluntary and statutory agencies, particularly in the criminal justice, health and social care sector
- Undergraduate degree or relevant professional qualification such as ILM level 5 or above or extensive experience in a supervisory role with budget management and target driven
Please see attached Job Description and Person Specification for further details
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Coin Street Nursery has a fantastic opportunity for a Deputy Operations Manager, to join our friendly and committed team, where you’ll will be part of the first-class nursery management and ideally be familiar with working in a similar setting, though this is not essential.
You will be working in a busy nursery office and will provide proactive management of our occupancy across our childcare provision, monitor income and expenditure to ensure we deliver against our agreed budgets. You will be the first point of contact for families interested in our provision and work with colleagues to ensure onboarding of new families is seamless.
The Nursery team works in collaboration with the Family & Children’s Centre, this role is crucial in providing organisational support and line managing two Data Outreach Officers.
We are looking for a deputy manager who can demonstrate the following:
• Proven administration and customer service experience
• Financially literate, with an ability to understand, monitor and meet budgets
• And ideally experience in managing and allocating resources (for example staffing rotas, budget allocations, stock control.
What We Do
We provide the opportunities and spaces for people to lead their own change.
Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality live, work and play spaces on land which we own.
We promote enterprise, creativity and lifelong learning whether that’s through providing employment, volunteering opportunities, nurturing enterprise or delivering programmes and activities. We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy.
From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community.
Extras
In return, we can offer you:
• 35 days’ annual leave (including bank holidays) pro rata for part time staff (increases with length of service)
• 8% contributory pension scheme (5% employer contribution, 3% employee contribution)
• Health and wellbeing support, including online mental health therapy sessions
• Free gym membership at Colombo, annual flu jabs
• Commitment to training and development
Contract
Full time, 35 hours per week, permanent
Shift rota basis working either 7:45am- 3:45pm, 8:30am-4:30pm, 9am – 5pm and 10am-6pm
Salary
£38,300 per annum
Closing Date
Please send your application by midnight on 16 February 2025.
Successful candidates will be required to undertake an Enhanced DBS check.
As an organisation, we are passionate about creating an inspirational neighbourhood - powered by social enterprise.
The client requests no contact from agencies or media sales.