Quality Manager Jobs

Summary

• Supporting the Vision and Strategy grant management function across all funding streams. This includes helping devise, implement and manage policies and processes to support the smooth operation of the funding programme.
• Working closely with finance colleagues, and assisting with monitoring budgets and cash flow, including analysing how the funds are spent and the overall grant scheme budgets.
• Delivering grant governance support, including the arrangements for Strategic Mission and Ministry Investment Board (SMMIB) meetings.
• Communicating and reporting the portfolio of funded projects and programmes to key diocesan stakeholders.

• Undertake visits to other sites across England and a need for flexibility to work outside office hours as required.
• Hybrid working arrangements and must be able to work within the office once a week.

Are you looking for a flexible role in a position that can really make a difference? If so, maybe you could be our next Finance Manager.

Possability People is a pan-impairment disability charity based in Brighton. We work with people with a number of health conditions, including mental health, as well as older people. We support people through a number of services and projects with a passionate and dedicated staff team. We empower and enable those we work with to live the lives they choose.

The Finance Manager is a key member of our team. You will be responsible for the accounting and financial management of the charity and its trading company. You will be responsible for reporting on the financial performance to Trustee Board and the Finance Sub-Committee.

In liaison with the Chief Executive Officer (CEO) and Chief Operating Officer (COO), you will lead on agreeing departmental and overall budgets. You will be responsible with the CEO for ensuring a high quality and effective working of the charity including compliance with all its financial policies and statutory requirements.

This role can be worked flexibly; at home, hybrid, or in our office in Kemp Town Brighton, and on the days and times that suit you, whether that’s mornings, afternoons, or even evenings.

Part time post 18 hours per week, 0.51 full-time equivalent FTE)

Salary £40,000 per annum (pro-rata)

Closing Date: Friday 10 January at 9am

Interview: To be confirmed, but likely Thursday 16 January

TO APPLY please visit our website.

Volunteer Opportunities also exist in various areas in the organisation. It would be great to hear from you.

We actively encourage applications from disabled people in accordance with a policy of equal opportunity. We guarantee an interview if you demonstrate you meet the essential criteria and have let us know you’re a disabled person.

Registered Charity No. 1114435, Company Ltd. By Guarantee No: 05706441

About This Job

Join Cadet Digital Service as our Quality Assurance Engineer and play a pivotal role in ensuring the UK’s Cadet Forces MIS and associated web apps are maintained to an exceptional standard. We are looking for a dedicated and detail-oriented Quality Assurance (QA) Engineer to join our Agile Delivery team. If you are passionate about ensuring the highest quality implementation and delivery of web applications and have a proven track record in both manual and automated testing, we’d love to hear from you!

Essential Skills

· Proven experience in manual testing of web applications.

· Solid understanding of SDLC, Agile, and SCRUM methodologies.

· Good general education with evidence of continuing personal and professional development

· Experience with test management and bug tracking tools. (e.g. Azure DevOps or JIRA).

· Strong ability to analyse testing outcomes, identify root causes of issues, and work collaboratively to find effective solutions.

· Excellent verbal and written communication skills to convey testing results, issues, and recommendations

Willingness to learn new tools, adapt to changing technologies, and continuously improve testing methods.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our Aldershot office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV by 23:59 hrs on Sunday 5th January 2025.

Interviews will be held (virtually) during the week commencing Monday 13th January 2025.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Working closely with the Business Development Director and Business Development Manager the Fundraising Manager will play a pivotal role in the creation, development and implementation of a robust and diverse fundraising strategy that contributes to the overarching income generation strategy, that meet both current and future operational needs.

The post holder will be responsible for designing, developing and the leading on the delivery of ambitious fundraising initiatives and campaigns.  They will be instrumental in building strong, lasting relationships with new and existing supporters.  They will grow our income and our pool of donors.

The postholder will have a central role in working to secure grants from statutory agencies and trusts and foundations.

There is significant scope and opportunity for the Fundraising Manager to develop the charity’s work arounds individual giving, challenge/community events, support innovative digital fundraising campaigns and assist in the delivery of targeted fundraising activities and events and corporate partnerships.

The Fundraising Manager will be responsible for all processes related to fundraising activities including managing budgets to ensure best use of available resources to maximise income.

The post holder will create an effective and engaging internal and external communication plan that ensures inclusivity and accessibility across all areas of the charity.

This role involves evening and weekend working to support fundraising events and activities.  Time off in lieu will be given for these events and activities.

Workers should be “free from abuse in their own lives.”

Applicants are asked not to put themselves forward for selection if this is not the case.

Grade: 3

Position type: Full time (37.5 hours per week) permanent - flexible hours considered

Responsible to: Regional Director – West and Central Africa

Key Interdependencies: Travel Team, Supply Chain, Programme Quality team, Emergency Team, Programme Funding Team, Finance and Legal teams.

Location: Truro, Cornwall (Hybrid) or Remote (UK based) with quarterly travel to our HQ in Truro

Travel: Work away from home, this may be UK or overseas training or in-country Programme support. You may be required to deploy for up to 40% of your time in any calendar year.

Role Purpose

ShelterBox is searching for an experienced humanitarian professional with previous programme management experience to join our agile and effective International Programmes Department. This is a transformational and impactful role. The successful candidate will manage urgent priority activities and international programmes/projects within a specific country, ensuring we deliver high quality, impactful outcomes at speed and scale for the people we support.

Reporting to the Regional Director, the Programme Manager will support the establishment and management of new and existing emergency and protracted ShelterBox programmes. Aligning with wider regional strategy, the Programme Manager will create and implement a longer-term strategic vision and direction for continuing support within their countries of responsibility. They will also lead on strategic humanitarian relationships within this area to help maximise ShelterBox’s programme impact and influence.

This role will also work closely with the Programme Quality team, to continue to measure the quality and impact of our work. The Programme Manager will also support a programme funding strategy for their designated area of responsibility, working closely with the Programme Funding team in developing sustainable programmatic funding opportunities.

The role is expected to have a strong focus on Burkina Faso, with other countries to be determined dependant on both existing portfolio and new emergencies. Regular travel is expected, and we expect the successful candidate to be willing and able to undertake this travel.

The role will also encompass high-level relationship building and advocacy with partner organisations to consolidate the reputation and position of ShelterBox within the humanitarian sector.

We look forward to welcoming candidates who share our passion and teamwork to achieve this.

Duties will include but not be limited to:

· Establish and manage programmes within assigned area in line with the organisational and regional strategy. Working closely with the Regional Director to ensure quality, timely, impactful, and on-budget programme/project implementation.

· Implementation of the strategic vision and direction. Work closely with the Programme Funding Team to build the appropriate Business Development strategy to secure the resources necessary for realisation.

· Ensure programme quality through consistent use throughout the area programmes of rigorous assessment, design, proposal development and review processes; comprehensive monitoring & evaluation, accountability and learning systems; staff development, and partner capacity strengthening

· Provide support, motivation and leadership to project teams, ensuring they complete tasks to a high standard and meet project delivery deadlines.

· Initiate and sustain strong, mutually beneficial, and authentic partnerships with local and international organisations.

· Work closely with the Travel Team to prioritise the safety of our teams and our deployments. Adapt to evolving issues that could adversely affect ShelterBox staff or programme delivery.

· Maintain effective and coordinated budget management, working closely with the Programme Funding team and International Programmes Finance Manager. Ensure monitoring processes are in place for grant funds/donor specific requirements.

· Provide the first point of contact for deployed teams and disaster monitoring on a 24/7 routine and emergency basis as part of a roster.

· Prioritise ‘do no harm’ principles. Ensure those who encounter ShelterBox as a result of our activities are safeguarded from deliberate or inadvertent actions and failings which place them at risk of abuse, sexual exploitation, injury, and any other harm.

· Maintain exacting standards in all aspects of ShelterBox’s activities so that the reputation of the organisation is protected in the view of donors, partners and the people we support.

· Lead a culture which actively promotes improvements in its practices, processes, and outcomes, across all aspects of its work, seeking feedback from all stakeholders.

· Provide timely updates to Regional Director/Deputy Director/International Programmes Director on programme/project delivery and impact.

· Work away from home, this may be UK or overseas training or deployment to your designated regions. You may be required to deploy for up to 40% of your time within your region, in any calendar year.

Hi, We’re Sayer Vincent and we’re not your typical audit firm! 

We’ve been around for quite a while… established in 1983 by three accountants committed to social justice they saw the need for dedicated specialist audit and advice for charities and social purpose organisations. Our company is growing and adapting but we’re pleased to say out founding ethos is still a drive at the firm to this day. 

We make charities become more effective at what they do - which in turn helps their beneficiaries. So, if you are passionate about causes, working for us would be right up your street!

We really value what every individual brings to our business and believe our people are the most important part. Providing a supportive culture where everyone can learn, develop and grow whilst really understanding what they bring to the business.  

About your role
 
Are you an experienced and fully qualified audit professional with a keen interest in compliance? We’re looking for someone seasoned, detail-oriented, and committed to maintaining high standards in audit quality and compliance.

In this role, you'll bring your wealth of knowledge to ensure consistent quality across our audit processes. This position is ideal for someone who takes pride in their craft and seeks a long-term role where their knowledge is truly valued. You’ll be a key player in our team, driving best practices and coming up with proposals based on your own findings.

Some of the key aspects of the role are:

- Ensure that the firm’s technical team comply with and enhance our existing system of our Quality Management.
- Performing key audit quality monitoring activities and updating the monitoring and evaluation calendar.
- Reporting results from monitoring activities to the Leadership Team
- Perform root cause analysis on issues identified during Quality Review activities and determine which output actions are required, such as technical training or audit process changes.
- Produce quarterly monitoring reports for review and sign off by the Technical Partner
- Chair Technical Group and coordinate internal technical training updates, agreeing topics and liaising with SMEs to deliver training
- Encourage the adoption and implementation of new systems, new technology & drive the continuous improvement of practices, procedures and controls already in place
- Establish and maintain positive working relationships with all key stakeholders, including team, clients and Partners

This role is not limited to the above-mentioned tasks. As Sayer Vincent continues to grow and develop, from time to time you may be required to engage with and have involvement in other tasks.

About you

-  A seasoned audit professional with a focus on quality and compliance.
-  Comfortable in a role that offers stability and values a working environment where your expertise is recognized and appreciated.

Essential experience

- Compliance reporting to a regulated body
- Experience working with and relating to the financial reporting standards
- Translating technical content into a digestible format for an audience with mixed abilities
- Experienced in MS Office experience, including Excel and Word
- Familiar with and able to navigate and interpret International Standards on Auditing (ISAs), International Standards on Quality Management (ISQM1 and ISQM2), The Financial Reporting Council’s Ethical Standard and Financial Reporting Standard (FRS) 102 (Charities Statement of Recommended Practice would be desirable).
- Awareness of Companies Act and financial reporting requirements relating to our client base would also be beneficial, but not essential (can be learned if they have base knowledge of FRS 102).

Desirable experience and qualifications

- Professional and positive approach
- High level of integrity and ethical conduct.
- Proactive and willingness to learn.
- Problem-solving and continuous improvement mindset
- Well-developed organisation and time management skills, with the ability to multitask and prioritise
- Excellent written and verbal communications skills
- Developing training plans and materials
- Ability to build strong and productive working relationships with the internal Sayer Vincent Team and external stakeholders.
- A keen eye for detail and accuracy with pride in the job at hand.

If you're looking for a fulfilling role that values steady hands and a wealth of experience, we’d love to hear from you!

Salary: 50k Dependant on experience  

REF-218 752

This is an important strategic role within our organisation. You will lead and manage the Somerset Diverse Communities (SDC) team in CCS which works with ethically diverse communities in Somerset. Together with your team, you will listen to community needs, promote suitable responses and convene individuals and organisations to seek community based solutions, supporting communities to thrive together.

You will work with the Head of Programmes, Community Leaders, our Commissioners, partner organisations and wider stakeholders to ensure that the Somerset Diverse Communities programme delivers our strategic goals and that we are collaborating effectively with statutory and community based partners, including the wider VCFSE sector.

You will be a key member of the Programmes Team, and will work with our Senior Programmes Manager and the Village Agent Programme Manager to ensure that all of our community development work is well integrated; and we are making the most of opportunities, internal and external that will help to improve quality of life for individuals and communities in Somerset.

You'll be helping us Thrive Together

• You will help groups representing and working with diverse communities to thrive, enabling people of all backgrounds to have fulfilling lives in Somerset.
• Be accountable for the delivery of a high-quality programme of work in Somerset, promoting a learning culture, and driving growth through role modelling.
• Manage all operational employees within the SDC team to deliver programme and strategic goals.
• To support your team to practice continuous professional and personal development.
• Utilise high levels of emotional intelligence and strong communication skills internally and externally to ensure the delivery of a high-quality programme of work.
• Demonstrate active leadership skills and support your team to resolve challenges and respond to opportunities.

You'll be helping us Enable Change

• Ensure that the impact of SDC work is demonstrated and articulated to internal and external audiences, including contributions to fundraising and advocacy campaigns and materials and representing the service to external audiences.
• Look for opportunities to innovate and work with internal and external colleagues to develop new programmes of work to meet community need; implementing and evaluating pilot projects and, if successful, embedding them within the central service.
• Analyse performance data to evaluate service design, developing new or improved processes and procedures to ensure we are effective, efficient and focused on community outcomes.
• Drive community development through SDC work, supporting the team to identify gaps and implement sustainable community solutions whilst identifying and mitigating risk.
• Take responsibility for collating reports internally for the Senior Leadership Team and Trustees and externally for funders as required.
• Work with the Data & Insights Manager to contribute to the development of quality assurance systems.
• Manage SDC’s day-to-day operations and its resources in accordance with CCS policies and procedures, ensuring compliance with legal requirements and good practice in all aspects of the charity’s work.
• Keep abreast of national, regional, and local policy that impacts on our work to bring a wider perspective, and ensure our work is well informed.

You'll be helping us Build Connections

• Build and maintain positive working relationships with our partners, collaborators and stakeholders, including police, commissioners, public sector officers and organisational representatives across a range of sectors and organisations.
• Show generous leadership and actively promote CCS values at all times.
• Attend relevant partnership and operational meetings for SDC activities.
• When appropriate, represent CCS externally at events and meetings locally, regionally and nationally.

 We are recruiting for an enthusiastic, motivated and committed Deputy Manager, with experience of working with adults with a learning disability/autism and complex needs to join Outward.

This is an exciting opportunity to utilise your skills to support the Team manager in coaching and mentoring the staff team, and also embedding high standards in the running of the service. The successful candidate will be deputising in our LD supported living service located in Waltham Forest, consisting of 10 self-contained flats designed to support the skills building needed to increase the independence of people with learning disabilities and autism.

The service provides a level of independence for those who want that as well as the reassurance of 24 hours care and support. There is a large communal area for people to socialise and attend activity sessions.

About the role

· You will work within the values and spirit of Outward to engage, enable and empower people to achieve their goals and ambitions within a person centred approach. You will be striving to promote individual choice, independence and self confidence in people

· You will be required to build and maintain strong relationships and partnership approach with families and involved professionals and stakeholders.

· You will develop, coach and mentor a positive and resilient team of support workers to deliver high quality and personalised support and embed a culture of positive behaviour support.

· You will be responsible for ensuring support is delivered innovatively, flexibly and on a person centred basis to meet the needs and outcomes of the people supported.

· You will be responsible for ensuring the service is safe, effective, caring, well led, responsive and managed to meet CQC essential standards to a minimum of good service and with aim of achievement of outstanding.

· You will support the team to develop support plans and risk assessments that reflect people’s needs, preferences and aspirations; creating a culture where plans are actively implemented and reviewed so that people are supported in the way that they want. 

About You

· Experience of managing a service for people with a learning disability/autism is preferable 

· You will be an excellent communicator liaising effectively with key stakeholders including the multi-disciplinary and health professionals, family carers and people we support.

· You will have experience of staff management and the ability to lead, motivate and develop a large team, ensuring staff are appropriately trained. You will be visible in the service and strive to model best practice and inspire support workers.

· You will be able to think creatively and be adaptable in approaches, with experience of implementing emergency management guidance to support staff.

· Experience of carrying out needs assessments and creating support and risk management plans for people with behaviours of concern. And be committed to include the person, and their circle of support at all times.

· A commitment to providing high quality, personalised active support

· Leading by example, you will uphold the rights of people we support to be involved at all levels of decision making.

· You will share our values and passion to engage, enable and empower people with autism or a learning disability to lead the lives they want.

· Knowledge of managing a budget is desirable

Positive behaviour Support

Outward Housing supports people who are known to present behaviours of concern by using the Positive Behaviour support model because PBS puts the person first.

PBS is pro-active and the main focus is getting the environment right for the individual, rather than responses/reactions following challenging behaviour and on better supporting the person through improving their quality of life.

PBS approaches are based on a set of values of enabling inclusion, choice, participation and equality of opportunity. PBS is about working in partnership with the person, their family, staff and professionals.

Existing knowledge/experience in following the PBS approach would be beneficial but not essential as we do provide extensive training. A shared value of understanding and supporting a person’s behaviour and finding ways to work with them to improve this is essential.

Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme

• Computing Scheme
• Credit Union Scheme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Retirements
• Loans (including season tickets and parking permit loans)
• Blue Light Card

About Outward

Outward has been providing high-quality support and care services to vulnerable people for over 45 years. Set up by parents of children with a disability looking for alternatives to institutional care. Our aim is to support people to have genuine control over their lives, play an active role in the community, accept responsibilities and develop as individuals. 

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post involves working with or having access to adults at risk and/or their records so we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

How to Apply

If you think you meet the requirements of the role then please submit an application by following the link below:

Closing Date for all Applications : 10th January 2025

Interviews will be held week commencing : 13th January 2025

We reserve the right to close the vacancy early if we receive sufficient applications, so apply early!

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsided by Outward.

We are committed to equal opportunities and welcome applications from all sections of the community.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application

Overview of the Projects Manager – South Asia role and the team

The Projects Manager – South Asia will join the projects team and interface with new and existing project partners in areas where the Church is persecuted and/or suffering. This role is responsible for identifying, evaluating and overseeing projects in South Asia that align with Barnabas Aid’s mission and objectives. It involves managing the entire project lifecycle, from proposal evaluation and grant administration to monitoring and reporting. The ideal candidate will have a strong background in project management, excellent organisational skills, and a passion for making a difference in the lives of suffering Christians through effective grant management.

We are looking for an experienced Finance and Operations Manager with outstanding organisational skills who is passionate about ensuring great outcomes for children and young people.

As Finance and Operations Manager, you will be responsible for developing and implementing systems and processes that ensure the smooth and efficient operation of Young Manchester’s core activities and diverse programmes. You will work closely with the CEO to oversee the day-to-day operations of a dynamic and fast-paced charity; ensuring efficient workflows, managing team performance, supervising financial operations, and coordinating key operational activities.

This role is particularly vital as Young Manchester continues to expand its grant portfolio, attract additional funding to the city, provide infrastructure support to its network of local youth organisations, and grow its youth consultancy service, collaborating with businesses across Manchester.

The postholder will be critical in maintaining our standard of work and commitment to ensuring children and young people are shaping Young Manchester’s work, in order to maximise impact and opportunities for young people. In this role, there is ample scope for an ambitious, creative and organised person to develop this post and be part of an exciting new chapter for Young Manchester.

Overview of the Projects Manager – Central Asia role and the team

The Projects Manager – Central Asia will join the projects team and interface with new and existing project partners in areas where the Church is persecuted and/or suffering. This role is responsible for identifying, evaluating and overseeing projects in Central Asia that align with Barnabas Aid’s mission and objectives. It involves managing the entire project lifecycle, from proposal evaluation and grant administrant to monitoring and reporting. The ideal candidate will have a strong background in project management, excellent organisational skills, and a passion for making a difference in the lives of suffering Christians through effective grant management.

Summary & Purpose of role - what you will be achieving.

This role will lead the smooth delivery of London Youth’s flagship Quality Mark programme. This programme has three tiers:

• Bronze Quality Mark – focusses on the policies and procedures that youth organisations are required to have in place to ensure they operate legally and provide a safe environment for service users.
• Silver Quality Mark – focusses on the quality of an organisation's provision for young people as well as the level of commitment to ensuring staff and volunteers are trained to a high standard and deliver excellent youth work.
• Gold Quality Mark – focusses on the organisation's positive impact on young people as well as its commitment to continual improvement.

Our quality mark programmes play a key role in supporting the development of our valued members. This important work will benefit youth organisations for years to come, not only with improving their youth offer, policies and procedures and quality of their workforce; but it also supports organisations with securing funding as our quality marks are recognised by many London funders.

About the role – what you will be doing

You will be responsible for leading the team who deliver our bronze, silver and gold Quality Marks. This will involve line managing a Delivery Officer as well as supporting other members of the Membership Team to deliver this programme. You will be responsible for planning and chairing monthly quality mark meetings as well as creating clear systems and processes that will enable the team to deliver effective and standardised support to members during their quality mark journey.

You will be responsible for the quality mark data on our CRM (Salesforce) and will ensure this is up to date. You will utilise this data to monitor the progress of the delivery of each level quality mark and for reporting purposes internally and externally.

You will use evaluation and feedback data to ensure the Quality Mark remains relevant and that we continue to improve this part of our core offer.

You will be responsible for creating resources for our Quality Mark Resource Library as well as ensuring all quality mark related web pages up to date on our website.

Your role is focussed on the delivery of all three Quality Mark levels; you’ll induct members onto the programmes, support a percentage of them through the programme via online check in meetings and emails, and you will utilise your knowledge and experience of youth work practice to assess youth organisations quality mark evidence folders (you will receive specific assessors training).

You will have overall responsibly for all communications sent to members regarding the quality mark programme and will ensure our members receive excellent customer service.

You will work closely with our training lead to ensure we are offering training that supports our members to achieve a quality mark.

You will lead on the ‘young observers’ element of the silver and gold Quality Marks. The young observers are young people from our youth board that visit organisations undertaking a silver or gold quality mark and provide feedback on their experience.

About you – what you bring to the role.

You have considerable experience of designing and delivering successful youth work programmes and/or have a qualification in youth work (minimum level 3).

You will have experience of delivering face-to-face youth work. You are aware of the many issues young people may face and have the skills and knowledge needed to support them. (For clarity, this is not a frontline youth work role, however knowledge and experience in delivering youth work is essential).

You are an excellent communicator and are comfortable presenting to large groups of people and individuals.

You have significant experience of project management and are a proficient problem solver.

You have experience of line managing staff and/or volunteers.

You have a good understanding of what resources and support youth workers require in order to be the best they can be.

You have an excellent understanding of the youth sector – both the challenges it faces and the positive impact it has on young people.

This is a hybrid role (minimum two days in the office per week). Applicants must live in London.

Ten Ten Resources is an educational organisation that nurtures spiritual growth, personal development and social responsibility by sharing inspiring, creative content through a Catholic lens.

Working as part of a team of 12, the Office Manager is a key managerial role. You will maintain and improve office systems, processes and policies, ensuring that clients receive a high-quality service, and the remote working them is well-organised and efficient.

This role is offered full-time (5 days) or part-time (4 days).

***

SUMMARY OF RESPONSIBILITIES

• Systems | Manage, review and improve the use of our office systems
• Client Experience | Ensure excellence in our communication with clients
• Line Management | Line Management responsibility for two members of staff
• Team Organisation | Management of team matters
• Reports and Policies | Reporting to senior leadership and policy management
• General Admin | As required 

***

IN DETAIL

Systems

Improving the use of our systems including:

• HubSpot for marketing, communications and Knowledge Base

• Trello for project and process management 

• Clockify for time management and time off

• Google Drive for file management

You will propose and implement improvements, and train staff members in new and improved practices. Therefore, a previous knowledge of some of the systems we use is desirable, and a proven ability to understand and implement systems is essential. 

Client Experience

You will have responsibility for ensuring Client Experience across all communication channels including the website, email communication, telephone, knowledge base and chatbots.

As part of this, you will understand the role and responsibilities of the Office Administrator responsibilities so you can provide training, backfill and assist during busy periods. This includes:

• Resolving user-based queries

• Managing subscriptions and trial subscriptions

• Triaging communication to the relevant member of staff

• Improving and updating CRM data (eg school holidays, pupil numbers, etc)

In addition, under the guidance of the Leadership Team, you will organise, plan and implement the annual subscription process.

Line Management

You will initially have Line Management responsibility of the Finance Officer and Office Administrator. This includes bi-weekly one-to-one meetings, termly reviews, annual appraisals and adhoc meetings with reportees or the Leadership Team as required.

Team Organisation

You will have responsibility for managing various team matters. This includes, although is not exclusive to:

• Payment of goods and services

• Organising Team Gatherings and adhoc in-person meetings

• Remote planning of work events - eg film shoots, conferences

• Team training as required

• Ensuring staff have up to date DBS certificates

Reports and Policies

This includes:

• Producing reports for the Leadership Team regularly and as required

• Producing and updating company-wide policies, ensuring that they are fit for purpose

• Ensuring the Operations Manual is up to date and that department heads update the manual as necessary

General Admin

You will also have responsibility for General Admin tasks. This may include, although is not exclusive to:

• Receiving and triaging post

• Banking cheques

***

PLACE OF WORK

This is a home-working role. All home-working office equipment will be provided by the company as required.

In-person staff gatherings take place three times per year, requiring an overnight stay. Travel and accommodation are provided by the organisation. Additional in-person meetings may also be called as required.

Do you have a passion for supporting young people’s mental health and a desire to make a difference? Are you motivated, organised, and able to be flexible to cope with the changing demands of a growing organisation. If so, we have an exciting opportunity to join a small, local charity as our Centre Manager. 

Location: Twickenham, Greater London (TW2 7DE) Hours: 27.5 hours per week, Monday to Friday Salary: £23,467 per annum (£32,000 FTE) Contract: Permanent, Part-time

About Us

The Purple Elephant Project is a dynamic charity providing vital therapeutic interventions for children and young people in Greater London. Our mission is to alleviate mental health distress by working through challenging and traumatic early life events using Play and Art Therapy. We're seeking a dedicated Centre Manager to join our growing team and help us continue making a difference in young lives.

The Role

As our Centre Manager, you'll be the backbone of our daily operations, while ensuring our Twickenham centre runs smoothly and efficiently. You'll play a crucial role in supporting our staff, therapists, and volunteers, while also providing a welcoming environment for the families we serve.

Key Responsibilities:

·Oversee day-to-day centre operations, including opening/closing procedures and security and ensuring the facility runs smoothly and facilities are well maintained. 

·Manage the Centre Coordinator 

·Coordinate centre scheduling, including therapist sessions and other meetings

·Provide administrative support to the CEO and handle enquiries

·Ensure compliance with health and safety regulations and charity policies

·Maintain personnel records & IT access

·Oversee the client record keeping system and support staff users 

·Support staff recruitment and induction processes

·Recruit and manage volunteers

·Keep our website up-to-date 

What We're Looking For:

·Excellent administrative and organisational skills

·Proficiency in Microsoft Office and confidence with IT systems

·Strong communication and interpersonal skills

·Ability to work independently and as part of a team

·Empathy and understanding for the families we support

·Flexibility to adapt work to support the changing needs of the charity 

Desirable Qualities:

·Understanding of children's mental health

·Experience in office management

·Experience in volunteer management

·Driver's license and own vehicle

What We Offer:

·A chance to make a real difference in children's lives

·A supportive and collaborative work environment

·28 days holiday (pro-rata, including bank holidays)

·Workplace pension scheme

·Opportunities for professional development

The Purple Elephant Project is committed to safeguarding and promoting the welfare of children. The successful candidate will be required to undergo an Enhanced DBS check and provide references.

We value diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all backgrounds.

Closing date: Thursday 9th January 2025 at 12 noon

Interviews will be held in person on Wednesday 15th January 2025