Operations And Business Development Lead Jobs

Job Title: eCommerce Lead

Salary: £33,420 per annum

Team: Retail & Volunteer Development

Hours: 37.5 hours per week

Location: Woking GU21 2EP

About Shooting Star Children’s Hospices

We have an exciting opportunity for an eCommerce Lead to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.                   

About the role

We have an exciting opportunity for an eCommerce Lead to join our team at Shooting Star Children’s Hospices at our Distribution Unit on the Lansbury Business Estate, Knaphill, Woking GU21 2EP.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

It’s a great time to join Shooting Star Children’s Hospices as we plan to expand our retail portfolio and eCommerce area.

Your key purpose will be manage and develop our online retail operation  to drive profit and grow income to support the hospices and retail strategy. Responsibilities include optimising our current eBay operations and developing the Hospice’s online retail presence into multi-channel sales, increasing the profitability of all online sales. In time there may be the requirement to develop a dedicated SSCH online website.

You will also be in charge of new goods, researching and advising on our small range of new stock for our shops as well as being in charge of our Christmas Card operation.

You will be required to ensure there is a smooth, professional and efficient online and new goods operation including responsibility for selection of appropriate items, producing engaging listings, pricing to optimise revenue, packing and despatching as well as maintaining excellent customer relations.

About you

This role requires proven experience of trading on eBay and other online platforms and a

A minimum of 2 years working at a mid-senior level in an e-commerce role is essential to this role as is a proactive and problem solving attitude. Experience of working in the charity retail sector and managing a team of volunteers is also desirable.

You will also have an ability to develop our Ecommerce strategy and have strong commercial acumen and understanding of online selling. You will possess excellent management skills and have good verbal and written communication skills together with a

basic technical understanding of the architecture of an ecommerce website and good knowledge of MS Office, Excel, Google Analytics, SEO, online advertising platforms eg  AdWord

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

 What we offer 

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme 

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave 

• 27 days plus Bank Holidays rising with length of service 
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service 
   
  Contractual benefits
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay 
• Flexible working arrangements 
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme 
• Blue Light discount card  

Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions 
• Cycle to work scheme
• Mental Health First Aiders 
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site 

Safeguarding 
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check. 
 
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence. 

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer. 

Closing Date: Sunday, 23rd February 2025 

Job Description ​​and Person Specification

Job title: Senior Business Analyst (Food Industry Sourcing)

Reporting to: SauceAI Project Manager

Location: Hybrid, London or Sheffield

Contract type: 9 Months FTC, with opportunity to extend  

Hours per week: 35

Salary & Grade: £54,557- £57,429

Our Vision: A UK where “No good food goes to waste”. 

FareShare is a national network of 18 independent UK charitable food redistributors.  Together, we provide good quality surplus food from right across the food industry to approximately 8,500 frontline charities and community groups, liberating over £150M in funds they would otherwise need to spend on food for the vital work they do to strengthen their communities.

There has never been a more exciting time to join an organisation at the heart of public consciousness.  For more information visit our website.

FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.

We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to strengthening communities through the convening power of food, come and join us!

The role 

We (with partners) have recently secured funding to help build an AI-enabled surplus supply chain platform for the food system. Our target outcome for this work is to access new sources of Work in Progress (WIP) surplus food from within major manufacturing companies.  To do this, we need to create and surface data about the demand for these products across our charity base and from innovative manufacturing projects we run, including the Coronation Food Project.

This role involves extensive travel across the UK (40-50% of your working week on average, built around a workplan you will help to develop), learning about the needs and practices of a large range of our recipient charities and getting under the skin of the work we are doing to create meals from surplus ingredients.  It is a crucial role in our work to increase the rescue of surplus edible food and provide it to organisations who use it to strengthen their communities.

Through this role, you will also serve as a source of supply chain expertise to the wider organisation, helping to ensure we are embedding key learnings and improving our own internal practices in parallel to this project.

Main areas of responsibility

• Identify & surface FareShare demand for work-in-progress (WIP) surplus from partner manufacturers
• Support innovation team in identifying candidate recipes and supplementary partnerships required to create a new supply of meals made from surplus liberated by the project
• Identify and document FareShare food acceptance criteria across all eligible product types
• Identify and support redesign of impacted processes to allow project to fit into FareShare operations with minimal disruption
• Train in new processes ahead of project trials
• Consider in all cases how to maximise incremental food supply from the project
• Support integration planning to hit project milestones

Person Specification 

 Essential Criteria 

• Minimum 5 years business analysis experience in a food manufacturing business, including support for complex technology projects
• Patient and supportive interviewing style and peer training skills with demonstrable results in prior projects
• Small business, start up or other innovation experience creating data sets from analogue sources and improving them over time through interaction with users, process design, and digital tools
• Able to work responsibly and accurately in a largely remote and independent role

 Desirable Criteria 

• Experience in business process design
• Experience working with Material Requirements Planning and ERP systems
• Experience working with SalesForce and Microsoft Dynamics
• Experience in leading UAT processes and supporting end-user testers
• Experience in project and change management and understanding of key principles in both areas

Competencies and behaviours 

• An understanding of and commitment to FareShare’s mission. 
• A commitment to Equal Opportunities. 
• Flexibility and collaborative style of working across FareShare and with all our stakeholders.

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

We are seeking a Senior Database Officer to join our Data Team in the Operations department. This full-time position reports to the Senior Database Manager and will collaborate closely with a Database Officer.

As a key member of our team, you will play a vital role in maintaining the accuracy and compliance of our Donorfy database. You will maintain and enhance our Donorfy database, clean, process, and import data from various sources, provide database support to colleagues across the organisation, and collaborate with the Senior Database Manager on database development projects. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload.

Operation Smile is a global nonprofit specialising in cleft surgery and care. We provide medical training, education and mentorship to surgical teams around the world, along with expertise, research and care through our staff and volunteers, working alongside local governments, nonprofits and health systems.

Working Arrangement: Collaborate with your colleagues in-person two days per week at our London office. Candidates must reside within a commutable distance of Greater London.

Job Purpose: Operation Smile UK seeks a passionate Senior Database Officer to manage the front end of its Donorfy CRM system. Working with the data team, you will promote effective CRM use across the organisation, ensuring efficient, regularly reviewed data management processes. Maintaining data accuracy and integrity is crucial, as is securely importing and exporting data to support various teams and provide insights to increase fundraising potential. This position presents a potential career path towards a managerial role for high-performing individuals.

Key Responsibilities:

1. Donorfy (CRM) Management
• Responsible for the front end day to day management of our Donorfy CRM.
• Set up and train new starters on the CRM
• Support and training existing staff to ensure effective use of the CRM
• Manage the flow of financial and non-financial data from third-party platforms and agencies, as well as direct income and data streams. This will include cleaning and preparing data, as well as importing it into Donorfy
• Undertake routine data cleansing and quality control processes to ensure the database is accurate, such as de-duplicating.
• Managing the data specifications and briefs for fulfilment agencies, including undertaking monthly quality analysis of data received from agencies
• Set up and manage Donorfy triggers, workflows and mail merges
• Liaise with Donorfy support, external agencies (MAST) and the wider team to further streamline any data-led processes

2. Financial Reconciliation
• Reconcile income processed and investigate any variances, including following up with fulfilment agencies, fundraising teams, platforms etc.
• Run monthly Gift Aid Claims for eligible single gifts and recurring gifts
• Produce various monthly reports, such as donation reports for fundraising teams and deferred income/restricted income reports to finance
• Produce and maintain the Donorfy custom accounts download

3. CRM Integrations
• Manage and maintain the custom API online income integration between Donorfy and Gravity Forms via the OSUK website
• Manage and maintain the Dotdigital email marketing integration
• Manage and maintain the Enthuse and Justgiving integrations

4. Reporting, Insight and Data Selections
• Support the Senior Database Manager to build/test reports and dashboards via SQL or Power BI to report on key performance indicators and targets
• Monitor existing Power BI reports set up each monthly to ensure they are accurate and report any fixes to the Senior Database Manager
• Run data selections for small-scale campaigns as required by the Senior Database Manager

5. Operational Support and General Tasks
• Backfill the Database Officer and Senior Database Manager roles in their absence
• Assisting the Senior Database Manager with SQL projects and automated workflows
• Keep procedure guides up to date for processes routinely undertaken
• Undertake quarterly audits on large gifts and gift aid declarations/claims

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Operation Smile UK (OSUK) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: OSUK is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at OSUK are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, […], family or parental status, or any other status protected by the laws or regulations in the UK. OSUK will not tolerate discrimination or harassment based on any of these characteristics. OSUK encourages applicants of all ages.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. At Operation Smile UK, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We operate a hybrid work structure. We are proudly Disability Confident Committed employers. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact us (further details contained within the job description).

We are seeking a skilled and proactive Director. It’s not often such an opportunity arises: one that combines operational management of a dynamic local charity and social enterprise, with a pathway to taking on visionary leadership, driving further growth and innovation.

 As our Director of Operations you will be responsible for the operational excellence of our corporate functions, services and trading activities, helping to ensure our effectiveness, efficiency, strong financial performance and real impact.

You will bring a passion for making a difference, proven track record in operational management, preferably in a similar organisation, with a creative, problem-solving mindset and lots of skills and enthusiasm.

We are looking for an individual to undertake the role of Head of Operations at MASH for a 12-month period. This is an exciting and varied role and would provide an excellent opportunity for the post-holder to develop skills and experience in a senior leadership position. MASH is a £1.5 million organisation with a 30 strong staff and 70 strong volunteer team. It is a busy city-centre based charity working with women who sex work to help keep them safe and more empowered to make decisions about their lives.

This senior role will lead on MASH’s business development and business support functions, including:

• Income Generation
• Finance
• HR & Administration
• Performance & Impact
• Volunteers
• Communications
• Service User Involvement
• Training

The post-holder will be responsible for securing the funds needed for MASH to deliver its strategic priorities and ensuring the organisation’s internal support functions are working as effectively as possible.

We’re looking for an experienced income generator who also has experience of wider leadership on business support functions such as finance and HR.  We’re looking for an all-rounder who wants to develop their skills within a small but ambitious team.

The post-holder will work with other members of the MASH team to ultimately support women who sex work to improve their health and wellbeing, and to ensure greater awareness within external organisations. This role is suited to a motivated and target driven individual with strong financial literacy skills.

This new role at Factory International is central to embedding the organisation into our new home - Aviva Studios. Over the past three years Factory International has grown into a large complex organisation, now responsible for a major new cultural venue delivering a ground-breaking year-round programme. We are seeking an exceptional operational leader, with a commitment to rigour and excellence, with passion and determination, to help us build the success of this exceptional destination in the heart of Manchester. The Operations Director is the key point of contact for all teams and departments in assessing the practicalities, operational logistics and risk implications of events and activities taking place within Aviva Studios and in the public realm.

The Operations Director will lead on management of operational risk across the organisation including H&S, Emergency Planning, Disaster Recovery and Fire Safety. They are the driving strategic force behind the Visitor Welcome shaping the Visitor Experience Strategy, overseeing the Visitor Welcome Team and contract management of our external security partner.

The Operations Director will ensure that efficient operational systems and controls are in place to manage Factory International @ Aviva Studios’ Day to day activities, ensuring also that the company’s operation and it’s building is safe, compliant and can help deliver the objectives of the business and the welcome we extend to all our visitors.

Through management of the Facilities Team, they will be accountable for planned preventative maintenance programme, reactive maintenance and act as senior contract liaison with the third-party Facilities Management partner (CBRE).

The Operations Director will work closely with creative, design and event teams to oversee the uniquely dynamic social spaces at Aviva Studios, reflecting the changing seasons and needs of different events and productions, while considering the commercial requirements of the site and working proactively with the Commercial Teams to drive revenue across the venue.

RESPONSIBILITIES

Venue Operations
Accountable for all aspects of Aviva Studio operations – inputting into strategic planning and programming schedule, guiding the organisation on legislative and regulatory compliance, and ensuring standard operating procedures and manuals are regularly updated and relevant licences and consents are in place.

Oversight of the reactive and preventative maintenance strategies and ensure that the venue is presented to the highest standard for the public, artists and those working there.

Event & Programme Delivery
Bring high level expertise and insight to the scoping and planning of the varied events that make up Factory International’s programme. Lead on compliance, risk mitigation, safety and operational best practice to support delivery of the in-venue and Festival programmes.

Support delivery of commercial initiatives through close engagement and operational planning with the Commercial Teams and the Food & Beverage partner.

Visitor Experience
Drive the design and ongoing development of the Visitor Experience Strategy.  Leading the Welcome teams to deliver a generous, warm and inclusive welcome.

Accountable for the presentation and ‘look and feel’ of our venue and public realm at Aviva Studios, collaborating with colleagues to strengthen the commercial performance and overall destination appeal of the venue and site.

Maintain the safety and security of visitors, through the management of risk, overview of security strategy and through close work with the Head of Welcome on staff and volunteer training programmes.

Emergency Planning
Accountable for the ongoing development of major incident, business continuity and emergency plans, including disaster recovery, Fire Safety and counter terrorism.  Ensuring end to end processes are compliant, fully trained in and communicated to all staff.

Work closely with the Director of Audiences to refine the Crisis Communications plans ensuring consistency and alignment across a range of incident scenarios.

Security
Accountable for the delivery of the security strategy and to actively manage the outsourced security contract. Lead on procurement for renewal or additional third-party security services.

Health & Safety
Responsible for building out the Health & Safety policy and organisational delivery plan including accident reporting and investigation processes and first aid provision.

As Chair of the H&S Steering Group, ensure that all plans and policy are communicated and trained to all staff and stakeholders. Maintain compliance through regular reviews.

Keep up to date with any changes in Health & Safety legislation and provide reports to the Executive Director in order that the Board and CEO can exercise their full oversight responsibilities.

Insurance, Risk & Contract Procurement
Identify risk and manage mitigation for Aviva Studio operations including managing the organisation’s insurance broker relationship and ensuring adequate up to date cover.

Lead renewal negotiations or retendering process for key service partners e.g. cleaning, security and facilities management contracts, ensuring favourable commercial terms and alignment with Factory International values.

Support the Executive Director and CFO in refining the Company Risk register, contributing to quarterly updates shared with the Executive Leadership and Board of Trustees.

Stakeholder Relations
Strengthen key external stakeholder relationships ensuring FI is positively represented at all relevant meetings, including: Manchester City Council, blue light agencies, St John’s Estate and local business and resident forums.

PERSON SPECIFICATION

ESSENTIAL - Experience & Skills

- Comprehensive experience in managing venue or site-based operations with proven ability to work at a senior level within a complex organisation, to lead, inspire, and motivate a diverse team within a fast-paced operational setting

- Ability to drive forward our unique visitor experience, ensuring a welcoming, inclusive and safe environment and delivering consistent quality and accessibility for all

- Experience in developing and implementing emergency planning, major incident and business continuity strategies informed by practical experience of security strategies, crowd management, counter terrorism preparedness and fire safety

- Knowledge of licencing compliance and Health & Safety legislation, including NEBOSH or equivalent qualification/practical experience level

- Experience of supporting the scoping planning and delivery of large-scale events

- Track record of successfully procuring and managing third party service contracts

- Strong budget management and record of thinking innovatively in balancing cost control with quality and high performance

- Confidence in written and verbal communication, underpinned by excellent IT and organisational skills

- Willingness to work irregular hours, including weekends and evenings when required

- Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds

- Willing to get take relevant statutory checks eg DBS (Factory International can support with processing and payment)

Attributes 

- Great interpersonal and diplomatic skills for working closely with departments and teams with competing priorities and focus

- Confidence to represent Factory International with the public and with external partners communicating an understanding and enthusiasm for the vision and values of the organisation

- Appetite for creative problem solving and generating solutions

- Highly organised with ability to work at pace with close attention to detail and quality

Desirable Experience

- Background in cultural, creative, events or leisure venues

- Knowledge of sustainability practices and innovative operational strategies

- Track record in contributing to strong commercial results

- Familiarity with capital planning, planned and reactive maintenance strategies

- Experience of working with venue scheduling software and BMS systems

- DPS/Personal Licence holder

- Formal qualifications or training in: Crowd Management, Experience Design, Project Management, Emergency Planning

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based capable Fundraising Administration & Operations Officer to provide critical support to the Partnerships & Philanthropy and Programme Funding teams.

· Enable smooth operation of systems and processes

· Implement standard operating procedures

· Support high-value fundraising and programme teams to work efficiently and effectively.

· Coordinate diaries, travel, meetings (internal and external)

· Accurate and efficient data collection and reporting

· Oversee Salesforce CRM and manage programme pipelines

· Liaise with colleagues across SOS Children’s Villages UK, the global Federation and external partners

If you are a proactive, detail-oriented professional with experience in operations, systems or administrative roles – and a passion for support teams working to improve children’s lives – we want to hear from you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification and submit a copy of your CV and a covering letter.

The deadline for applications is Tuesday 11 February 2025 at 23:59 UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

Hours: 35 hours per week

Location: office base in Central Croydon with service delivery across the Borough, flexibility for remote working with regular attendance in the office

Salary: £54-59k

30 days paid leave + Bank Holidays

Start date: 1st April

 About Croydon Drop In:

Following the departure of our Deputy Chief Executive Officer after 19 years of service, we are seeking to appoint a new Director of Finance and Business Operations to support CDI through the next stage of our journey. We have grown significantly in the last four years, and there has never been more need for our services than now. This senior role is crucial in supporting CDI to consolidate our position and strengthen our infrastructure, processes and governance.

Croydon Drop In (CDI) has been serving children and young people in the London Borough of Croydon since 1978. We are deeply embedded in and trusted by local communities. Each year, we work with over 5,000 children, young people and families, providing life-changing support, advice and guidance.

We are a proud member of Youth Access and operate a Youth Information, Advice and Counselling Service (YIACS), partnering closely with the NHS, Local Authority, Education Providers, the Police and other Voluntary and Community Sectors organisations.

About You:

We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

You will be passionate about children and young people and share our desire to see all children and young people thrive and overcome adversity.

To be successful in this role, you will be an experienced business operations professional, with significant financial management experience. You will be an effective leader who is able to expertly lead teams through change, taking a partnering approach.

You may already have held a Director position in your current organisation, or you may be ready for the next step in your career.

 Closing date for applications: Sunday 9th February

Interview date: Week commencing 17th February

JOB DESCRIPTION – Finance & Operations Coordinator

Reporting to: Business Development & Operations Manager

About the role

This role is an excellent opportunity for someone who wants their work to contribute to the effective operational running of the organisation. You will provide a vital link across Collaborate and so you’ll need to be a good communicator and collaborator. You will liaise with our project and internal teams to ensure the accuracy and consistency of our information, to support good management and decision-making. Your work will help us to ensure that we are managing our project budgets appropriately, particularly in relation to expenses and sub-contractor (Associate) costs. 

We’re looking for a highly numerate and well-organised person, someone who enjoys working with data, with impeccable attention to detail and who is eager to support our finance and operations functions.

As with all of our roles, you should seek to embody the values of the organisation in all that you do.

Job responsibilities 

You will be supported by and work closely with the Business Development & Operations Manager and will liaise with our bookkeeper.

Your day-to-day role includes, but is not limited to, the following:

Finances 

• Ensuring our financial records are complete and accurate.

• Processing and approving the team’s monthly expenses.

• Liaising with project teams to ensure project expenses budgets are managed effectively.

• Processing and ensuring our Associates’ invoices are approved and paid each month. 

• Help to develop a new process for approval and payment of our other supplier invoices and will then take on responsibility for that approvals process.

• Managing our invoice schedule, ensuring that we are invoicing for our projects in a timely way

• Liaising with our bookkeeper to maintain the finance inbox, responding to some queries and escalating others where necessary. 

• Informing clients when payments have been received and sending reminders for payment as payment terms are approaching. 

• Liaising with clients (particularly new clients) to ensure that we are set up as a supplier, purchase order numbers are raised to enable us to invoice and that the necessary processes are followed to enable us to be paid for our projects.

• Working with the Director of Finance & Operations to identify, develop and implement improvements to our financial processes and systems. 

• Developing and sharing updates on finances as required, e.g. monthly cashflow updates for the Executive Directors

Operations 

• Ensuring clarity and accuracy on CMAP (our project platform - NB no prior knowledge of this is expected!) for our projects to ensure:

  • Accurate expense handling, to ensure they’re charged correctly to our clients

  • Associate budget allocations are correct and up-to-date

  • Contract budgets match the project budgets and our invoice schedule

  • Checks are carried out before projects are closed

  • You may also be asked to help with other support, checks or analysis to support our smooth project management and oversight

• Acting as key points of liaison between the project teams and the bookkeeper wherever possible and escalating to the BD & Ops Manager and/or the Director of Finance & Ops where needed.

• Working closely with the BD & Ops Manager to develop and improve our operational processes and systems

Challenges of this role 

All roles have their challenges and we think it’s helpful to be open about these and set them out for you to consider if these are challenges you would embrace:

• ‘Managing up and across’ – to enable the effectiveness and development of our finances and operations, you need to work with and make requests of your busy colleagues

• As our organisation develops, our needs will evolve and you will need to adapt and help to drive improvements, developing new processes when needed. This requires an adaptive and learning mindset.

Skills and experience we are looking for:

We don't expect that you will already have experience of doing all of the tasks above. We believe in appointing based on potential rather than simply on past performance. You should have some demonstrable experience in the skills below, which could come from a combination of work, voluntary and/or personal experiences. 

You will be supported by and work closely with the Business Development & Operations Manager, will work alongside our bookkeeper and will also work with the Director of Finance & Operations, all of which will support your ongoing learning and development.

Experience

• Some practical paid working in finance, data or operations, which may also be complemented through relevant personal or voluntary experiences

Skills

• Meticulous attention to detail will be required

• Good communication skills, with a clear and friendly tone when dealing with clients; ability to be confident and proactive in your communications across the rest of the team

• Ability to work independently

• Ability to know when to ask questions and to escalate

• Learning mindset

Important to know:

• Salary: £25,000 pro rata for this permanent role

• Location: we’re a London-based office, but open to explore remote or hybrid working arrangements. Due to the needs of this role, you would need to be in the office at least once a month.

• Working hours: 15-22.5 hours per week, open to exploring flexible working requests that match organisational needs with personal needs/preferences. Possibility to explore increasing hours in the future.

• Additional holiday over Christmas, on top of 25 days' holiday (pro rata) and bank holidays

• Pension contribution

• Options for multi-purpose loans, bike-to-work scheme, eye tests, enhanced parental leave pay and we're open to exploring more...

• Being part of an inclusive, team-led, learning environment!

About us

Collaborate CIC is at the forefront of pioneering collaborative approaches to social change and public services. As an innovative social consultancy and think tank, we are building the thinking, culture and practice of collaboration to help us meet the challenges of today, together. We work towards a vision of a collaborative society — one that is equitable, caring and sustainable.

To achieve this vision, we act as change partners to public and voluntary sector organisations. We help people to collaborate across sectors, reform public services, put citizens and service users at the centre of their work, develop collaborative and system leadership skills, engage with civil society, and learn together to support change.

We work with a wide range of organisations and sectors. Current and recent clients include Wigan Council, London Councils, Essex County Council, SOLACE, City Bridge Foundation, NHS England, MOPAC, Sport England, Save the Children and the Hertfordshire and West Essex Integrated Care Partnership. We deliver work alone and in partnership with others. As a social purpose organisation, we also share the learning from our work, create tools and resources to support collaboration, connect change makers and host events.

Ultimately, we believe that people and organisations can create a better future together than they can alone, and we bring this conviction, blended with cutting-edge thinking and practice, to all our work.

Please see our website for more information about what we do.

Next steps

Firstly, we would like to invite you to view our role information recording on LinkedIn or our website, where you will be able to hear a bit about the role and what sort of person we think would suit it. If you have questions, please email those to Hannah Tomlinson.

• Apply on BeApplied by midday on Monday 10th February 2025.

• Interview 17-18th February you will meet Hannah Tomlinson and Tara McCaul.

• If a final interview is required, this will be between 24th - 26th Feb so that a decision can be made ASAP.

• We are hoping to make an offer by the end of February with an immediate start or after any required notice period.

Our commitment to our team

We seek to be a genuinely collaborative organisation, sharing ideas across the team through weekly team meetings and regular learning sessions. We collectively consider our broader strategy, examine and share learning across our projects, and explore how we might develop our work and our thinking.

As a Living Wage employer, we believe in paying our team fairly, support flexible working and are committed to promoting equity of opportunity for all. 

Being equitable, inclusive and fair is not easy or simple and we are challenging ourselves, talking, working and learning about how we can continue to do this better. We aim to create an inclusive working environment in which all individuals are able to make the best use of their skills and are enabled to thrive.

Learning with Parents supports all families to have positive learning interactions together and leads the sector to learn what works in tackling inequality. The Operations Coordinator will play a key role across the charity, supporting the smooth running of Learning with Parents’ core functions during a period of growth and enabling the team to effectively deliver our programme and achieve impact for disadvantaged families. 

In particular, they will assist the Operations team with HR and recruitment processes, providing additional administrative capacity and supporting our finance functions.

About you

A successful Operations Coordinator will be eager to work in a small team, have a can-do attitude, and be keen to get stuck in to support the charity’s growth and impact. 

Our ideal candidate would also be able to provide examples of when they have used the following skills and experience: 

• Good organisational skills and ability to prioritise effectively

• Good attention to detail

• Excellent communication skills, verbally and in writing

• Ability to work well as a team and with a range of different stakeholders

• Keen to learn and develop new skills

• A desire to champion and uphold our organisation’s vision, mission and values.

Our ideal candidate might also be able to provide examples of when they have used  some of the following skills and experience, although these are not essential: 

• An understanding of education inequality in the UK

• Lived experience of some of the barriers that families from disadvantaged communities face in engaging with children’s learning 

• Experience in (an) administrative role(s) 

• Experience of book-keeping or support with other financial functions. 

Our Values 

Our Learning with Parents values are key to how we work and inform our strategy, programme, and how we collaborate.

Ambition

We strive do more for the families, schools and organisations we work with

Collaboration

We value the voices of others and achieve more by working together

Exploration

We are curious and seek evidence to inform our work

Innovation

We test, learn, adapt and embrace failure in our pursuit of progress

Integrity

We act responsibly and honestly, and default to transparency

Supportive environment

We work to create an environment which supports growth, belonging and wellbeing for everyone 

Benefits

We have a passionate team and supportive culture, which was recognised as we were named one of “The top 100 organisations to escape to in 2022” by Escape the City. In addition, we offer:

• Generous holiday allowance (36 days, including bank holidays and a Birthday day)

• Enhanced maternity and paternity leave policy

• Income protection in case of sickness

• Flexible working times

• Social events

• Environmental (Net Zero) Pension

• Cycle to work scheme

• Benefit Hub, including virtual GP and discount scheme 

To Apply 

Directly on our website, please submit a CV and one-page Cover Letter outlining:

• Why do you want to work for Learning with Parents?

• Why do you want the role of Operations Coordinator?

• What skills or experience do you have that would make you a good candidate for this role?

Deadline: 20th February 2025. 

Provisional dates for the first round interviews will be online on the 3rd March 2025.

Second round interviews will be in person, at our Bristol offices on 10th March 2025.

We think it is important that our charity reflects the lived experience of our beneficiaries, and we want to be an organisation where employees and supporters from any background can thrive. We particularly welcome applications from disabled, ethnic minority, Lesbian, Gay, Bi, Trans including non-binary (LGBTQ+) candidates, and candidates from low-income families. These groups are currently underrepresented at Learning with Parents, and we are committed to increasing representation and diversity at the charity.

Due to the nature of our work with young people, on acceptance of offers all Learning with Parents employees are subject to a DBS check in accordance with Safeguarding Policies and offers will also be subject to reference checks.

We want to hire a highly organised and proactive Business Support Officer to play a key role in our small but dynamic team. This role supports our CEO, manages key operational functions, and oversees financial and administrative processes, ensuring the smooth running of our organisation. You’ll be at the heart of our work, helping to strengthen youth services across the West Midlands.

This is a part-time (2 days/14 hours per week) permanent role. The role is remote, with equipment provided. We’re looking for someone with excellent digital literacy, strong relationship management skills, and experience in project coordination, governance, or financial oversight—ideally within the non-profit sector.

The successful candidate will maintain internal systems, support external relationships with funders and partners, and supervise the Training & Finance Administrator to ensure high-quality service delivery. Your role will involve financial oversight, including budgeting and reporting, as well as managing contracts, governance compliance, and organisational planning to support YFWM’s long-term stability and impact.

About us: Youth Focus West Midlands (YFWM) supports the development and delivery of high-quality youth work across the West Midlands. We work with youth workers, professionals, agencies, and policymakers to strengthen the sector, providing resources, training, and strategic support. As a registered charity, we help organisations and individuals develop youth work opportunities, advocate for best practices, and facilitate partnerships to ensure young people in the region benefit from impactful and inclusive services.

Assistant Head of Operations

We are seeking an Assistant Head of Operations to play a key role in delivering impactful mental health services and driving operational excellence.

Position: Assistant Head of Operations
Salary: £38,000 - £40,000 FTE (£30,400 - £32,000 pro rata)
Location: Rochdale, with some flexibility for hybrid working
Hours: 28 hours per week (4 days), with flexibility for meetings and service requirements
Closing Date: 7th February 2025
Interviews: 14th February 2025

About the Role

As the Assistant Head of Operations, you’ll support the Head of Operations in managing and developing mental health services across the organisation. You will provide leadership to service managers, ensuring operational efficiency, effective service delivery, and alignment with the organisation’s values and goals.

Key responsibilities include:

• Line managing service managers to ensure high-quality service delivery and operational efficiency.
• Collaborating on strategic planning and aligning operations with organisational goals.
• Supporting the development and retention of staff through training and professional development opportunities.
• Building and maintaining relationships with key stakeholders, including funders, commissioners, and community partners.
• Assisting with risk management, safeguarding, and compliance with GDPR and other legal standards.
• Representing the organisation externally to promote services and partnerships.
• Identifying and contributing to new funding opportunities and service improvements.

This is a unique opportunity to influence service delivery and operational strategy in a growing and dynamic mental health charity.

About You

To succeed in this role, you’ll be a proactive and experienced leader with a strong commitment to improving mental health services.

Essential skills and experience include:

• A Level 5 qualification or equivalent in a relevant field.
• Proven experience managing teams and delivering service outcomes in a mental health or charity sector.
• Strong organisational, communication, and problem-solving skills.
• Experience in safeguarding and promoting equality, diversity, and inclusion.
• A valid UK driving licence and access to a vehicle for work purposes.

About the Organisation

You will be working for an independent, local mental health charity who have been providing services to those within the Borough of Rochdale for 35 years! They are committed to promoting recovery and well-being, empowering individuals to lead meaningful lives, through a range of services and group sessions. Dedicated to empowering individuals with mental health needs to lead fulfilling lives. Their services prioritise lived experience, collaboration, and community integration, promoting hope and resilience at every level. As part of the team, you’ll contribute to an organisation committed to openness, responsiveness, and unstoppable support for those in need.

Other roles you may have experience of could include: Operations Manager, Mental Health Services Manager, Programme Manager, Service Delivery Lead, or Charity Development Manager. #INDNFP

Ready to make a difference? Apply today and contribute to transforming lives in your community. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Royal Voluntary Service has an opportunity available for a RETAIL BUSINESS DEVELOPMENT LEADto join our team. You will join us on a full-time, permanent basis, and in return, you will receive a salary of £34,241 - £43,046 per annum.The role is home based in the UK with National travel.

About the RETAIL BUSINESS DEVELOPMENT LEAD role:

The Retail Business Development Lead is responsible for driving growth and expanding the charity's footprint of café and convenience shop locations. This role involves identifying and targeting new business opportunities, both within existing channels of operation and in new areas. Building and maintaining relationships with key external stakeholders, and working with colleagues to respond to tenders and present to key decision makers to maximise new openings and net contribution to the charity.

Hours:  35 hours per week, normally Monday to Friday

Benefits

• 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
• Ten weeks’ company sick pay following successful completion of probation
• A great pension scheme
• 2 x Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
• Extensive online and on the job training to ensure you will succeed in your role
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities and society

What you'll bring as our RETAIL BUSINESS DEVELOPMENT LEAD:

Knowledge

• Proven knowledge of business development and sales processes.
• Well connected within the hospitality and retail sectors.
• Advantageous to have knowledge, experience and understanding of NHS Trusts/Boards.
• Understanding of public sector procurement and bid management.

Skills

• Be able to propose new business development opportunities with corresponding research and analysis.
• Ability to present complex information at a variety of levels, both in person and on paper.
• Excellent analytical and critical thinking skills.
• Excellent verbal and written communication skills.
• Strong influencing and negotiation skills.
• Ability to work under pressure within tight deadlines.
• Meticulous attention to detail.
• Results orientated with a strong driven to achieve targets, self motivated.
• Effective problem-solving skills and proactive approach.
• Strong IT skills including Excel for financial modelling and PowerPoint for presentations.

Experience

• Ideally educated to degree level.
• Business development experience gained within the hospitality, retail or voluntary sectors and clearly evidenced success at delivering new, financially viable business opportunities.
• Experienced in analysing PQQ and other contractual requirements.

Please refer to the role profile available to view on this vacancy for full details of this opportunity.

If you feel have the skills and experience to become our RETAIL BUSINESS DEVELOPMENT LEAD please click ‘apply’ today, we’d love to hear from you!

The closing date for this role is 24 February 2025. However, we reserve the right to close this vacancy early should sufficient applications be received.

At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

#LI-Remote

Designability is a national charity that supports disabled people to live with greater independence. Our expertise is in person-centred design, creating products and services with and for disabled people to enable greater freedom and choice, every day.

Our work focuses on understanding the needs, challenges and aspirations of disabled people by placing them at the heart of everything we do. Through person-centred design, these invaluable insights, combined with creativity and specialist skills, help to inform design decisions at every stage of a project. This results in innovative, engaging and practical designs of accessible products and services to transform the everyday lives of disabled people.

Over the last 50+ years, we have worked on a range of pioneering projects from the multi-award-winning Accessible Pushchair design and national guidance on Accessible Electric Vehicle Charging to our flagship Wizzybug powered wheelchairs for very young children. We collaborate with organisations, businesses and partnerships to help create positive change in the world of accessible design. To date, we've transformed over 300,000 lives in the UK.

Here at Designability, we will be working on many exciting developments over the next few years. Our plans including growing the team, moving the workshop to a new Bath location, starting multiple new projects, and embarking on our largest-ever piece of research with disabled people to shape our future priorities.

We’re at the beginning of a journey to develop and diversify our income streams at Designability. This includes the implementation of a new major donor programme, a new corporate partnership strategy and developing our consultancy income.

We’re looking for someone who:

· Has a successful track record of securing new income within a five-figure range and above.

· Is a confident relationship builder and communicator at all levels.

· Has proven experience in client and partnership management to maintain strong relationships.

· An expert networker, able to spot opportunities to upsell and cross well to maximise opportunity for the client and Designability.

· Understand donor and client motivations and able to create bespoke propositions to match these.

This is a fantastic opportunity to join our dynamic team at an exciting time of growth across our charity, and to make a meaningful difference through our work supporting disabled people to live with greater independence.

Benefits that come with working for Designability
Looking after its employees is important to Designability – supporting everyone to be happy and healthy means that we live our values of being creative, practical and inclusive and in turn meet our mission to enable disabled people to live with greater independence. We offer a range of employee benefits, including flexible working, a generous annual leave allowance and substantial employer contribution pension scheme.

Designability is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.  All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We are proud to be a Real Living Wage employer and accredited as a Disability Confident Employer, committed to making reasonable adjustments.

To apply: Please submit your CV and a covering letter, detailing how your skills and experience meet the criteria contained in the Job Description. We are happy to provide information about this role in alternative formats where possible and receive applications in alternative formats.

All applicants must be willing to undergo safeguarding checks, including checks with the Disclosure and Barring Service and employment references. 

Closing Date for applications: Applications are being taken on a rolling recruitment basis

Interview date: Successful applicants will be offered a mutually convenient interview date. Interviews will usually be held at our Bath offices.

Start date: Early April 2025