Jobs in London

About Bank Workers Charity

We’re the benevolent society supporting UK bank employees and their families. Each year we help thousands of people encountering financial, health, housing and wellbeing challenges with independent advice and guidance, case management, referrals to expert partners and grant giving.

About the Role

Our Grants Administrator is the first point of contact for clients.  They administer grant programmes throughout the year ensuring excellent customer service: to liaise with individual clients; assess applications to make recommendations and decisions for approval; and identify clients who would benefit from further in-depth support.

About You

Our ideal candidate has an awareness of issues facing disabled, older or vulnerable people and services available within the wider community and experience of handling enquiries sensitively and with compassion across multiple channels such as telephone, email and post, ideally gained in the charitable and grant giving community.

You will have an understanding of the charitable and grant giving community as well as an understanding of safeguarding, confidentiality and data protection (GDPR) procedures.

What We Offer

We’ve put a lot of energy into being a great place to work. We’re proud of our supportive culture and commitment to equality, diversity and inclusion. There are plenty of learning opportunities, and as a wellbeing charity we aim to be a leader in wellbeing support for our people.

Our benefits include:

· 28 days holiday, plus statutory bank holidays

· 8% employer contribution to Bank Workers Charity’s pension scheme and up to 3% matched with employee contributions

· A wide range of employer funded wellbeing experiences through Heka

· Flexible benefit provision (including medicash plan, cycle to work, payroll giving and electric car scheme)

· Group Life Cover (three times annual salary)

· Weekly wellbeing half hour

· Employee Assistance Programme
 

To apply, please review the attached applicant pack, which includes the job description and person specification, and then send a completed application form, which includes a supporting statement outlining how your experience meets the criteria set out in the person specification. 

Closing Date: 5.00pm, Monday 17 February 2025.

We are looking to interview on Tuesday 25th February 2025.
 

Bank Workers Charity is committed to supporting diversity and inclusion and welcome applications from all backgrounds and communities. 

IKWRO is a registered charity which provides advice and support to Middle Eastern, North African and Afghan women and girls living in the UK, who have experienced, or are at risk of all forms of “honour” based abuse, including; forced marriage, child marriage and female genital mutilation (FGM), or domestic abuse.

We work with women and girls of all ages, including lesbian women, bisexual women and trans women. We offer services in Kurdish, Farsi, Arabic, Dari, Pashto, Turkish and English.

IKWRO offers free advice, advocacy and counselling services and operates a refuge which provides safe accommodation and specialist support to single women at risk of “honour” based abuse, forced marriage and domestic abuse. 

The post-holder will be responsible for providing intensive case work including risk assessments, safety planning, support, safety, assistance and follow up work to women and girls who are high risk of “Honour” Based Violence (HBV), forced marriage, Female Genital Mutilation (FGM) and domestic violence.  This will entail receiving and assessing referrals, practical assistance, emotional support and a safe environment to ensure that women and girls settle in the safe accommodation while promoting independence and well-being.

Supporting the Partnership and Engagement manager to deliver a sustainable membership and partnership model that advances pace in a constantly moving and diverse climate.

As part of the membership team, you will pro-actively increase member engagement whilst nurturing existing relationships and demonstrating commitment to promoting the value of helplines.

We are seeking a dynamic and highly motivated individual with excellent communication skills.

You will be central in supporting HLP’s sustainability and will nurture existing relationships and partnerships to progress continued growth and attract new and diverse collaborations.

You will ideally have experience of working within a fast-paced and proactive team. You will enjoy engaging with a wide range of diverse stakeholders.

The role is predominantly home-based with regular travel to meetings and events. 

We offer attractive staff benefits including 25 days’ annual leave rising with length of service, a company pension scheme, free life assurance and an employee assistance programme.  HLP is committed to equality of opportunity.

Role

We believe in a world where no child ever has to live on the streets.

Looking for a rewarding role where you can make a difference? Do you have the drive to create positive change in children’s lives and inspire others to do the same?

If the answer is yes, then read on to hear about this exciting opportunity.

We’re Railway Children, an international charity working to create long-lasting change for street-connected children and young people in the UK, India and Tanzania. Founded in 1996, we’ve dedicated over a quarter of a century to developing outstanding practice and services for vulnerable children and their families. As we embark on our new strategy to 2027, we have ambitious plans to ensure no child is left behind, wherever we work.

About the role

We are looking for 1 Youth Practitioner for our London Project. Please note we are keen to receive pplications from cadidates living in Lewisham, Greenwich and Croydon. 

As a Youth Practitioner, you’ll play a key role in keeping children safe from harm and supporting them and their families on a path to a brighter future. You’ll be part of a dynamic team delivering Railway Children’s programme in the UK, in partnership with British Transport Police (BTP).

Working with other Youth Practitioners in your project area, you will be responsible for supporting a number of young people who have been identified as being vulnerable on the transport system. The role will involve working directly with young people and their families to reduce risks, as well as building strong relationships other social care, Police, third sector agencies and local services in the area.

What we offer

As well as helping some of the world’s most vulnerable children and young people, we offer some great perks:

• Time out. You’ll start with 25 days holiday per year to recharge the batteries. After three years, this will increase by an extra day per year until you reach a relaxing 30 days leave.
• Pension. We offer a pension contribution of 6% of annual salary.
• Birthday leave and ‘Railway Children Day’. You’ll get two additional days of annual leave in your birthday month and around Christmas time.
• A culture we’re proud of. Driven by our CEO, family values are at the heart of our culture and make Railway Children an incredible place to work.
• Flexible working environment and home working. It’s one of the reasons why our staff retention is so impressive!

What we’re looking for

We’re looking for someone who has worked with vulnerable young people and families, with an in-depth understanding of the issues they face and the impact of trauma. With a relevant qualification in youth work or social care or equivalent experience, you’ll have experience of providing front line support to safeguard some of the most vulnerable young people in the UK. You’ll have the ability to engage young people, their parents or carers within the community and deliver direct support to address issues within the family unit.

A full person specification can be found in the job pack.

Application notes

Please note candidates must have a full UK driver’s license and access to a vehicle.

Closing date: Monday 24th February 2025 at 5pm

Dates for interview: First stage (online) Monday 3rd March 

Due to the number of applications often received, only those to be invited for interview will be informed of the outcome of their application. Applicants who have not heard within two weeks of the closing date should assume they have been unsuccessful.

At Railway Children, we are committed to the safeguarding and protection of all those who come into contact with us in our work. We follow a range of procedures to ensure that only those who are suitable to work with children and vulnerable people are recruited to work for us. This post is subject to a range of background and reference checks including criminal records check.

IKWRO is a registered charity which provides advice and support to Middle Eastern, North African and Afghan women and girls living in the UK, who have experienced, or are at risk of all forms of “honour” based abuse, including; forced marriage, child marriage and female genital mutilation (FGM), or domestic abuse.

We work with women and girls of all ages, including lesbian women, bisexual women and trans women. We offer services in Kurdish, Farsi, Arabic, Dari, Pashto, Turkish and English.

IKWRO offers free advice, advocacy and counselling services and operates a refuge which provides safe accommodation and specialist support to single women at risk of “honour” based abuse, forced marriage and domestic abuse. 

The post-holder will be responsible for delivering IKWRO’s training services in educational setting, and with front line agencies, in line with an agreed strategy under the direction of IKWRO’s management. This entails:

· Providing training programmes to young people, professionals and community members with the aim of raising awareness on violence against women and girls and in particular the harmful practices of “Honour” Based violence (HBV), Forced Marriage and Female Genital Mutilation (FGM).

· Coordinating the booking, delivery and evaluation of education work with young people in primary and secondary schools, as well as out of school youth settings.

· Using a range of practical and creative tools to educate young people about the violence and abuse within intimate relationships, challenge attitudes of victim blaming, and enable young people to feel access support services.

Delivering customised needs-based training programmes for voluntary and statutory organisations to help IKWRO increase income generation through training programmes

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.

Are you a gifted writer with the ability to flex your style for a variety of audiences? Do you also have excellent project management skills? If so, you could step into your next career move as a Senior Communications Manager at Resurgo. 

We are looking for someone to be at heart of our communications work. Working across our busy charity with a variety of internal and external stakeholders you will project manage the roll out of a rebrand, project manage production of collateral, proactively work on press and PR, and lead on our thought leadership work – drafting articles, blogs and emails for our varied audiences. With the ability to work to deadlines, under pressure and with a high attention to detail and excellent people skills, you will join a supportive team working to support Resurgo’s vision to transform the lives of young people across the UK.

The important stuff 

Location: Hammersmith, London

Contract: Full-time, Fixed-Term (Open to part-time, 4 days a week)

Hours: Monday - Friday, 9.30am-5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Salary: from £43,000

Closing date: Friday 21st February, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).

Interviews: Interviews to commence from Thursday 27th February

Application pack: Have a look at our application pack for more information about the role and Resurgo

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process. Contact us for any enquiries regarding accessibility.

Resurgo has been named one of the UK’s Best Places to Work by The Sunday Times. 

In this role, you’ll be responsible for:

Project Management 

• Project manage the creation of content, from website to printed collateral, by working with internal and external designers and suppliers, and across the Resurgo team. 
• Work with the Digital Marketing Manager to project manage a website refresh, ensuring timelines and budgets are kept to. 
• Work with the Head of Media & Communications and external production companies on film projects, ensuring smooth running of production schedules, transport, locations etc. 

Thought Leadership & Copywriting 

• Raise brand awareness with external audiences through creating and distributing compelling thought leadership content.
• Produce varied written pieces, including internal and external newsletters; supporter-facing mailings; blogs; thought leadership pieces; news pieces and case studies. 
• Copywrite key publications, such as Resurgo’s impact report, supporter updates and other collateral, working with internal stakeholders. 
• Create a pipeline of new ideas for thought leadership across our varied audiences, in order to raise brand awareness and build our reputation as an expert in the field of youth employment. 
• Support other teams with writing tasks and manage proof-reading as required. 

Brand 

• Organise photo shoots with external photographers to build a new image bank to reflect the refreshed brand, including sourcing venues, liaising with young people, ensuring that correct permissions are recorded.
• Project manage the roll out of a rebrand which is happening in 2025. Project manage roll out of new brand assets, updated collateral for our Spear centres and central office. 

Internal communications 

• Collaborate with the People & Culture team, Senior Leadership Team and others to produce internal comms that are consistent, engaging and effective in communicating our goals and updates. Create an internal comms plan that reflects the future of a national organisation with staff in regional hubs. 

Press

• Support the Head of Media & Communications to implement the media engagement plan, including drafting press releases, building our media list and writing briefings for colleagues for media opportunities. Scope out new channels including podcasts that align with our organisational goals. 
• Report on press engagement and make suggestions for increasing brand awareness through traditional and non-traditional media. 

Person Specification 

• A practising Christian who is passionate about personally representing the Christian values of Resurgo and committed to Resurgo’s mission to transform urban communities.
• Excellent copywriting skills and understanding of tone of voice: solid spelling, grammar and clarity; ability to flex tone for relevant audience and channel. 

• Experience writing for a variety of audiences, preferably including donors or corporate partners. 

• Excellent track record in producing written materials for varied audiences. 

• Extremely organised and efficient; calm under pressure; able to juggle competing deadlines and priorities, splitting time across multiple projects. 

• Excellent people skills, able to relate well to colleagues of all seniority levels, freelancers and external agencies. 

• Solid project management skills, ability to hold various moving parts.

• Able to receive feedback on projects with humility, and confidence to give feedback and share ideas and expertise. 

• Good grasp of marketing trends. 

We are looking for talented people who want to make a difference to join our team – is this you?

The role

As the Associate Director, Digital, Data and Technology you will be at the centre of the academy in this highly influential, and visible leadership role; you will have a clear remit to shape and influence across the Academy.

With your background in digital transformation, you will relish the opportunity to lead change in a growing and ambitious organisation. This role will drive innovation and business transformation with a focus on digital leadership and enabling greater charitable impact.

Understanding how to set clear direction, identify and focus on the right priorities, and lead your team and the wider organisation through successful change will be crucial for the Academy to achieve its goals.

Creativity and the ability to connect operational and strategic elements with a desire to move from ideation to successful execution and impact will be key to this role.

You will be curious and have a leadership style that fosters innovation and brings people with you. Strong project and stakeholder management will be key in enabling sustainable growth of the Academy.

This is an important visible role, and you will be an active member of the Academy Senior Leadership Team providing guidance, business partnering and strategy for the Academy as a whole.

Our location

Our light, spacious head office is based in a fantastic location in central London with views over St James’s Park and close to the West End. We operate hybrid, flexible working practices with a baseline for office-based working of a mandatory weekly team day plus further days each week as required for the role and the Academy.

Who are we?

Engineering matters. It shapes our everyday lives, from our ability to turn the lights on, have a hot shower and commute into work, to the mobile phones we rely on to keep connected. It also plays a vital role in addressing some of the biggest challenges facing society today, from climate change to global health pandemics and cyber threats.

The Royal Academy of Engineering is a charity that harnesses the power of engineering to build a sustainable society and an inclusive economy that works for everyone. In collaboration with our Fellows and partners, we’re growing talent and developing skills for the future, driving innovation, and building global partnerships, and influencing policy and engaging the public. Together we’re working to tackle the greatest challenges of our age.

With a diverse workforce and an inclusive and supportive culture, we look to attract candidates from wide and different backgrounds who have a passion for the role engineering plays in society. Our aim is to make the Academy the best place to work for the staff we have and those we seek to attract.

Why work for us?

We’re looking for people who are driven to make the world a better place. If you’re passionate about what you do and want to work collaboratively with talented colleagues to make change happen now and for future generations, we want you to get in touch.

This is the perfect time to join us. We have a dynamic, visionary CEO, a strong leadership team and an ambitious and exciting strategy. The value we bring as experts in our field and change agents is highly recognised and makes the Academy a motivating place to be. Our work today builds on a long, proud history with a focused and ambitious future which we’d love you to be part of.

For more information and to apply online, please visit our careers portal.

Closing date: 19 February 2025

First interviews: w/c 3 March 2025

Second interviews: w/c 10 March 2025

The Academy is committed to making reasonable adjustments to remove barriers that hinder applicants from applying or staff from working effectively and comfortably.

Would you like to be at the forefront of providing essential funds to cash-strapped human rights organisations both in the UK and abroad?Do you have the necessary skills to make a real difference?To identify, develop relationships with and monitor organisations which do important and sometimes unsung work?

The Human Rights Fund gives grants to progressive groups and organisations which actively promote and defend human rights and seek transformational change.We don’t fund the fashionable and well-endowed, but rather seek to identify where there is real need and where we can make a genuine difference.We typically fund organisations which may be doing unique or unusual work, often in challenging circumstances.We are sympathetic to new and recently-founded organisations and those which have difficulty in raising funds.We are pro-active and do not accept unsolicited applications for funds (which explains why we do not have a website).

We are looking for someone who is a self-starter, well organised and numerate.You should be well-informed about, and have an understanding of, one or more of the issues which our grant-funding programme addresses, namely:

• Palestinian rights
• Alternative media
• Violence against women and girls 
• Social justice 

You are likely to have experience in either grant giving, working for an NGO or campaigning.  You will research potential grantees, conduct due diligence, monitor grantees (which includes developing good relationships) and review grants.

You will help administer our current programme and identify organisations that would benefit from our support.Do you have the experience, drive and necessary skills to make a real difference and help us progress to the next level? If so, then we’d like to hear from you.

Key Tasks

• Within agreed parameters, identify and research potential grantees including due diligence and meeting with leadership of potential grantees 
• Considering core versus restricted or project funding 
• Monitoring grantees and ensuring compliance with grant requirements 
• Annual reviews of grantees including reviewing annual reports etc. 
• Keeping an account of grants using Excel

• Assist in reviewing our portfolio of existing grants 
• Help develop our grant making strategy
• Help review process for awarding grants and identifying impact 

• Keeping our template agreement and other documents under review 
• Arranging verification of charitable status of organisations not registered as UK charities 

• Analysing whether we make a difference 
• Liaising with other funders, fiscal sponsors or charities

Experience and Skills

       Essential

• Understanding of and commitment to human rights 
• Experience with an NGO, charity or campaign, preferably in areas relevant to the Fund’s work
• Well-informed about, and have an understanding of, one or more of our funding tracks – Palestinian rights, alternative media, violence against women and girls, and social justice

• Good communication skills – both written and verbal
• Good level of numeracy and the ability to understand a basic budget
• Good IT skills including good working knowledge of MS Office, Excel and other relevant software

• Well organised self-starter, methodical and accurate with good attention to detail
• Ability to work independently and on own initiative

       Desirable

• Experience in the human rights sector
• Experience of grant-making, fundraising and/or campaigning 
• Experience of undertaking research and writing reports
• Ability to understand accounts
• Familiarity with social media 

Terms

• The position is 2 to 3 days (up to 21 hours) per week, working from home.We are flexible on working hours and will discuss exact hours and working patterns with candidates at interview. 
• You will meet regularly with and be responsible to our Founder and Executive Committee who are based in London.You will therefore need to be in London or within easy travelling distance. 
• Salary: circa £32,000 to £37,000 (FTE) depending on experience
• Other terms:pension option, 25 days annual leave (pro rata), probation period.  

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Community Fundraising Volunteers Coordinator will drive and enhance fundraising efforts for Muslim Aid by planning, coordinating, and executing innovative fundraising events and campaigns across regional and national levels. This position involves deep engagement with the Muslim community and various stakeholders to maximise fundraising opportunities and achieve financial targets.

The post holder will ensure that all activities adhere to regulatory standards and organisational promises, effectively represent the organisation in public forums and live appeals and manage productive relationships with external partners to optimise outcomes. Additionally, the post holder supports strategic campaign planning and evaluation, ensuring continuous improvement and compliance with legal frameworks. The incumbent is expected to be flexible, with readiness to travel and adapt to unsociable hours as needed to meet the demands of the role.

About the Role:

1. Collaborate with the Community Fundraising and Volunteers Manager on developing national campaign plans that support the Fundraising strategy to meet agreed income targets.
2. Map donor markets to identify opportunities for targeted activities and areas/issues that could impact income.
3. Develop activities that can optimise income through various community and innovative events, meeting agreed financial targets whilst remaining within budget.
4. Map evaluation and lessons learned from fundraising campaigns/activities that can be used to develop future approaches that improve planning time, reach, delivery and return on investment.
5. Partner with the communications and digital departments to ensure all messaging is on brand, engaging and reaching the audiences needed to drive awareness and income.
6. Partner with the Facilities and Volunteers Department to deliver bespoke national recruitment campaigns aimed at increasing the number of fundraising volunteers around the UK available to deliver activities/events.

About You:

To be successful in this role, you will need:

1. Bachelor’s degree in Business Administration, Marketing, Communications, Nonprofit Management, or a related field.
2. Experience in building a fundraising portfolio and securing income across a range of fundraising disciplines, especially from universities, mosques and volunteers.
3. Proven experience in Community Fundraising and volunteer coordination.
4. Able to inspire people and to develop long-term relationships, with the gravitas to gain the trust and respect of relevant internal and external stakeholders.
5. Excellent communication and interpersonal skills.
6. Able to refine and implement plans to increase activity/campaign effectiveness.

Why you should apply:

Join Muslim Aid as a Community Fundraising Volunteers Coordinator and drive impactful fundraising through innovative events and campaigns. If you’re passionate about community engagement, building relationships, and making a difference, this is your chance to contribute to a mission-driven organisation. Apply now and be part of meaningful change!

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV. 

As the Volunteering Officer (Employability) for Imperial Health Charity, you will work in partnership with our NHS Trust to utilise opportunities through Volunteering to enhance the employability prospects of people living in the local community.

In this role, you will: 

• Work alongside employability volunteers, support their journey from point of application, to being offered a role for employment.
• Ensure that those involved in our programme have the right skills, confidence and knowledge to volunteer and progress into employment.
• Organise both online and in-person activities for volunteers, ensuring that they receive the best possible learning and development opportunities. 

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.

Are you a gifted designer and communications professional with an interest in charity marketing? Join the Resurgo Communications’ team as the organisation rebrands and help deliver our new identity to our varied audiences.

Comfortable designing collateral for print and digital, you will have several years’ experience either in the corporate world or third sector. You will also bring your project management skills in other areas of communications and be comfortable working with a variety of internal stakeholders and external suppliers. Joining a supportive team who love a challenge, you will work alongside experienced colleagues – this is the perfect move for someone wanting to expand their skills while working to support our vision to transform the lives of young people across the UK.

The important stuff 

Location: Hammersmith, London

Contract: Full-time, Permanent (Open to part-time, 4 days a week)

Hours: Monday - Friday, 9.30am-5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Salary: from £34,000

Closing date: Friday 21st February, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).

Interviews: Interviews to commence from Thursday 6th March

Application pack: Have a look at our application pack for more information about the role and Resurgo

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process. Contact us for any enquiries regarding accessibility.

Resurgo has been named one of the UK’s Best Places to Work by The Sunday Times. 

In this role, you’ll be responsible for:

Graphic Design 

• Designing and producing collateral including digital and printed event invitations, leaflets, one-pagers and reports, and finessing presentation materials for senior colleagues, such as pitch decks, ensuring they are on brand and fit for purpose. 
• Working with the Communications Manager to rebrand all of Resurgo’s marketing materials in line with the roll-out of a brand refresh scheduled for mid-2025. This will include promotional materials for the Spear Programme, including banners, leaflets, posters, email templates etc. 
• Working with internal clients to provide print and digital solutions to marketing needs for a variety of audiences, from young people who are facing barriers to work, to corporate partnerships and funders. 
• Art working across print & digital. Preparing files for print and procuring print services, including bespoke print jobs where necessary. 

Project management

• Oversee outbound email marketing using Pardot for Resurgo’s audiences, by planning, designing pre-written content, scheduling emails, tracking audience crossover across teams, sharing analytics and making recommendations for improved engagement. Ensure GDPR and consent is adhered to across varying audience groups. 
• Set up and manage Resurgo’s Digital Asset Management library, including setting up a catalogue system for new photography created as part of the brand refresh. 

Campaigns 

• Work with the wider team on campaigns to promote fundraising and awareness, producing campaign plans and project managing implementation across teams. This includes match-funding campaigns working closely with our in-house Philanthropy team. 

Person Specification 

• A practising Christian who is passionate about personally representing the Christian values of Resurgo and committed to Resurgo’s mission to transform society.
• At least 3 years’ experience in a marketing or communications role.
• Solid IT skills including MS Office, project management.  Knowledge of Adobe Creative Suite including InDesign, and other programmes such as Canva.  A good understanding of print and digital design concepts, (e.g. how to pre-flight a document before printing).
• A keen eye for design for both print (brochures, flyers) and digital (social media assets, email marketing) collateral; understanding the nuances of the two!  Knowledge of email marketing tools. Experience of using Pardot (Salesforce’s email marketing system) desirable. 
• Highly organised and able to manage a varied workload. Good grasp of marketing trends. Willingness to get stuck in with various other elements of comms work; experience in digital marketing an asset (e.g. website, social media, analytics, video).

Support Administrator – Fuel Bank Foundation

Contract Type: Full Time, Fixed Term (12 months)
Hours: 37.5 hours per week, Monday to Friday, 9:00 AM – 5:00 PM
Location: Remote (based in the West Midlands) with occasional travel for team meetings within the Midlands.

Are you a confident communicator with excellent administrative skills? Do you thrive in a fast-paced, dynamic environment, managing customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.

At Fuel Bank Foundation, we are the UK’s leading charity for fuel poverty, committed to tackling the challenges of fuel crisis support. Through our innovative network of community partnerships, we provide emergency financial assistance and practical solutions for individuals unable to pre-pay for their energy.

As a Support Administrator, you will be instrumental in ensuring the seamless operation of our charity network activities. You’ll work closely with internal teams and community-based partners to deliver high-quality administrative support, maintain accurate data, and drive improvements in service delivery.

Key Responsibilities:

• Inbox Management: Manage and respond to daily queries received in inboxes with a focus on efficient communication.
• Data Integrity: Request and gather additional information from partners and applicants, updating in-house CRM systems and Excel spreadsheets to maintain accurate, reliable records.
• Escalation: Proactively escalate unresolved queries to the appropriate team members.
• Document Management: File electronic documentation accurately and maintain a central registry of Network Members to ensure compliance with regulatory standards.
• Partner Coordination: Act as the first point of contact for Network Partners, addressing inquiries and providing support.
• Audit Compliance: Monitor and track partner activities, ensuring adherence to internal audit processes.
• Training Preparation: Assist in preparing and dispatching training resources for partners and help organize partner training sessions.
• Data Analysis: Collect and analyse data to identify areas for improvement in network operations and contribute to process enhancement initiatives.
• Process Improvement: Recommend and implement solutions to streamline administrative processes and improve efficiency.

 What We’re Looking For:

• Administrative Expertise: Strong background in administration with experience managing records, reports, and correspondence.
• Communication Skills: Excellent verbal and written skills, with the ability to adapt communication styles for diverse audiences.
• Technical Proficiency: Proficient in Microsoft Office Suite, particularly Excel and Outlook.
• Organisational Abilities: Exceptional attention to detail and time management skills to manage workload effectively.
• Problem Solving: A proactive problem solver with strong decision-making capabilities.
• Teamwork: Collaborative mindset with the ability to work independently and as part of a high-performing team.
• Adaptability: Flexibility to adapt to changing priorities and support partner communications.

 Desirable Skills:

• Knowledge of the energy sector, fuel poverty challenges, or experience in the charity sector is advantageous but not essential.

 What You’ll Receive in Return:

• Team Support: Join a supportive and collaborative team committed to your success.
• Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
• Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
• Comprehensive Benefits:
  • Enhanced pension contributions.
  • Private healthcare and access to an Employee Assistance Programme.
• Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
• Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.

Location: Home based with travel

Department/team: Community Fundraising, Events and Innovations

Contract: Permanent

Interview dates: Thursday 27th and Friday 29th February (virtual)

Annual leave: 33 days (plus eight bank holidays)

Closing Date: 19/02/2025

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
  family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
  commitment to employee health and wellbeing.
• We have a Menopause Friendly accreditation and are a Disability Confident employer

About us

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime, either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

About the role

This is an exciting opportunity to join the Community Fundraising Team at Dementia UK, where you will help deliver our community strategy developing new opportunities and relationships with local groups and organisations.

As an experienced and dedicated Regional Fundraiser you will deliver excellent stewardship support, proactively managing and motivating volunteers to undertake fundraising and awareness activities, ensuring a sustainable, long-term revenue stream for Dementia UK.

Collaborating closely with both the Regional Fundraising team and the broader Community and Events team, you will champion our products engaging supports in challenge events, and campaigns across the region. Your expertise and insights will be instrumental in identifying new opportunities, nurturing supporter relationships and creating stewardship journeys aimed at increasing the average gift and lifetime support across London and Southeast.

To be successful in the role, you will have a background in community fundraising or experience of working in relationship management or new business in a similar setting. You will have understanding of community fundraising across both relationship management and new business development with proven success of building and sustaining stakeholder relationships. Additionally, previous experience in planning and delivering projects as well as with a history of delivering impactful presentations, will be beneficial.

Join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact the recruitment team.

This role will be subject to a Basic DBS check.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs 

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.

Are you organised, a great communicator and problem-solver and passionate about supporting young people who face barriers to achieve sustainable employment?Then this role is for you.

We’re looking for a new Employment Partnerships Executive to join us for this London-based role. This is an exciting opportunity for someone to help us deliver our high-impact employment outcomes and support even more young people into work or further education. 

The important stuff 

Location: Hammersmith, London

Contract: Full-time, Permanent

Hours: Monday - Friday, 9.30am-5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Salary: from £28,000

Closing date: Friday 21st February, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate)

Interviews: Interviews to commence from Thursday 27th February

Application pack: Have a look at our application pack for more information about the role and Resurgo

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process. Contact us for any enquiries regarding accessibility.

Resurgo has been named one of the UK’s Best Places to Work by The Sunday Times.  

In this role, you’ll be responsible for:

Equipping and Supporting Spear Centres

• Spend time in Spear Centres to build a presence and trust with the Spear coaches, in order to provide better employment support for trainees.
• Provide additional support to Spear Centres outside of London as they develop their own employer network and local employment events.
• Serving as a liaison between Resurgo, the employer and Spear Centres in collecting and sharing job descriptions, trainee CVs, interview feedback and handover documents for successful hires.

Account Management and Administration

• Conduct due diligence checks on potential employers.
• Sustain links with corporates, employers and charities in order to generate employment opportunities for young people.
• Research and compile the weekly employment email with current vacancies and opportunities (which includes all new Spear Streamlined Centres) and contribute ‘Job of the Week’ to the weekly Spear Bulletin.
• Manage bespoke recruitment processes and logistics.
• Monthly reporting for national employer partners.
• Attend select online and in-person youth employment events on behalf of Resurgo and the Spear Programme.
• Support the wider Corporate and Employer Partnerships team in administrative tasks.

Support the Coordination of Employer Events

• Help to deliver central (London-based) Hire Me events with mass employment opportunities.
• Equip Spear Centres to run their own local employment activities/events, including effective review processes after the events.
• Track success of central and local events and the impact on education, employment and training (EET) statistics.
• Work with the Employer Partnerships Manager to develop and coordinate employer-related events, such as Coffee and Connect, or organise site visits for employers to a Spear training room or an insight session with a Spear coach.

Spear Alumni Network Coordinator

• Develop and run an alumni network/platform for Spear completers, keeping them updated with further job opportunities and creating a continued sense of community. 
• Work with the Resurgo Church Partnerships team to build a pipeline into the Spear Ambassadors group, giving Spear completers a voice in the continuous development of the Spear Programme and encouraging Spear completers to invite those they know to join Spear.
• With the Comms team, identify opportunities for Spear completers to become Brand Ambassadors who promote our work, ensuring success stories are celebrated and feeding into funding applications and reports.

Active participation in and support for Resurgo’s team and mission

• Help build and develop Resurgo’s ethos and Christian life as a team member including leading and contributing to daily team prayer meetings as an integral part of Resurgo’s operation and for the success of its mission.

This role will suit you if you are:

• A practising Christian who is passionate about personally representing the Christian values of Resurgo and committed to Resurgo’s mission to transform urban communities.
• Passionate about supporting young people who face barriers to achieve sustainable employment.
• An excellent communicator with strong relational skills and the ability to develop a rapport with and positively influence a range of audiences.
• Attention to detail, with the ability to complete administrative tasks to a high standard.
• Self-motivated forward planner who exercises initiative, with the ability to prioritise workload, including working well under pressure.
• Good IT skills, with a working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint (Salesforce desired, but training will be provided, if needed).

Desirable

• Experience in coaching and training delivery, and a desire to grow in this.
• Knowledge of the current employability landscape / experience in HR or recruitment processes.

You can expect:

• A genuine commitment to upskilling you through impressive training opportunities.
• Excellent staff development and training opportunities, including our 5-day Coaching for Leadership (valued at £3,000).
• A fun, supportive culture where you are encouraged to bring your authentic self to work.
• A worshipping community, where you can pray and worship with your colleagues.
• 28 days annual leave (including Christmas Gift Days) plus bank holidays.
• Summer and autumn staff conference days, plus a two-night Christmas retreat.
• Excellent Health Insurance Benefits.

A couple of things to note:

This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)