It Support Jobs

Age UK is currently recruiting for a Head of Finance Operations on a part-time, permanent basis. This is a great senior-level opportunity at Age UK and is a critical role within the charity. Please note the salary banding advertised is FTE (35 hours per week).

The purpose of the Head of Finance Operations role is to lead, manage, coordinate, and develop Age UK's treasury operations, income and cash management, accounts receivable and accounts payable.

Our aim is to bring control of the quality and provision of Finance Operations throughout the charity. This is an exciting opening for a commercially astute, experienced, Finance Operations professional.

The successful candidate will take the lead on all Finance Operations protecting Age UK's financial assets through robust financial controls and processes, ensuring GDPR compliance. We are looking for this role to oversee our treasury operations, accounts receivable, accounts payable, year-end and management accounts.

As Head of Finance Operations, you will manage key relationships to include retail operations, banking, and investment management, ensuring all needs are met. You will oversee all accounts receivable activities including the review of aged debtors and the creation of bad debt provision where necessary. You will also handle all accounts payable activities and support year-end preparation of statutory accounts and monthly management accounts.

This role will suit a proactive candidate with Treasury and Finance operations experience in a similar sized, complex organisation.

This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London and you would be expected to attend the office around once a month for team days and more often if necessary.

The salary will be pro-rated for part-time hours. Full time at Age UK, constitutes as 35 hours per week. This position is 21 hours per week across 3 days. Wednesday afternoon is mandatory however we can be flexible on the other days/hours.

If you have passion for the mission and values of Age UK, combined with a desire to contribute to positive social impact, this role may be for you!

Age UK internal grade - 4L.

Must haves:

* Treasury and finance operations experience in a similar sized, complex organisation.
* Experience of using finance IT systems and working with colleagues to make improvements to process and procedure.
* Sound commercial judgement and confidence in challenging assumptions.
* Able to establish priorities and consistently deliver accurate, timely and relevant data to tight deadlines.
* Excellent analytical and problem-solving skills, and excellent attention to detail.
* Proficient in the use of Microsoft Office particularly Excel and Word.

Great to haves:
* Excellent written and verbal communication skills that enable you to clearly explain issues and present solutions.
* Experience of working with staff at all levels of an organisation and with both financial and non-financial staff.
* Evidence of building successful working relationships externally and internally and at all levels of an organisation.
* Experience working in charities.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

We are looking to hire this position on a part-time basis (3 days per week). Wednesday afternoons are mandatory but we can be flexible on the other days. The salary will be pro-rated for part-time hours.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

The role

With Ace of Clubs, homelessness charity approaching their 30th Anniversary Year, this is an impactful and engaging time to join the charity.  Your role as Community and Volunteering Co-ordinator will be pivotal in these developments.

You will be supporting, coordinating and administrating the charity’s amazing supporters and volunteers.  This requires sustaining and building strong relationships with those who generously contribute in various ways—whether through time, money, practically or professionally.   Our supporters and volunteers are key for the charity's sustainability. 

Our supporters and volunteers are from diverse backgrounds, range in age, and include individuals (including our service users who also volunteer), community groups and corporate teams.  Their contributions are essential for the running of our charity - that provides transformative, daily support for those who are marginalised and experiencing homelessness; including safety, food, warmth, clothing, laundry, showers, IT suite and access to casework and healthcare - all onsite at our warm and welcoming community drop-in.

About You
You need strong administrative, writing, and Microsoft office skills. Additionally, you have a positive mindset and can adapt to a wide range of individuals, from those who use our services to our supporters, volunteers and corporate partners.

While experience working for a charity is not necessarily required, empathy and understanding for individuals experiencing homelessness is essential.

You could be someone looking for an opportunity to grow and develop your career within the charity sector, or someone with extensive experience seeking a more philanthropic and fulfilling role.

Most importantly, you are willing to embrace an environment that is full of compassion and support, but can also be reactive and busy.

Deadline, Shortlisting, Assessment and Onboarding Process

Deadline for applications: Thursday 21st November (10am) 2024

Shortlisting: Thursday 21st November 2024 (will consider shortlisting earlier for candidates who apply earlier)

First Interview: Thursday 28th November 2024

For your application you need to submit:

- A covering letter (no longer than 1.5 sides of A4) which clearly states how your experience demonstrates your Skills, Competencies and Personal Attributes specified in the Personal Specification.

If you do not have direct experience in the charity sector, please consider the skills and experience you have gained in other work, volunteer, studying or extra-curricular activities.

- A CV (no more than 2 pages) that includes Contact Details, Education, Employment, Volunteering/Extra-Curricular (as relevant), 2 x Reference contacts (Employment and Character Reference required).

This is a new role developed to support the CEO, The COO will be a key member of our leadership team The COO will work closely with the CEO and manage the SMT to ensure the efficient and effective functioning of the charity by playing a pivotal role in overseeing various aspects of our operations, including compliance, safeguarding, operations and team management, finance, human resources, IT, and administrative functions.

Expert computing. Modern Tech-Stack. Being Agile.

Lead Engineering Manager

£80,000 (+ )

Reports to: Head of Engineering

Department: Chief Operating Office

Contract: 18 month fixed-term contract

Hours: Full time 35 hours per week

Location: Stratford, London. Office-based with high flexibility (1-2 days per week in the office)

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Closing date: 04 November 2024 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.

Recruitment process: Two competency-based interviews

Interview date: We will be shortlisting on a rolling basis so please do not delay in applying

How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.

Cancer Research UK has an ambitious approach to technology, having built multiple in-house software products, including agile development of web applications and platforms with millions of users. Our Engineering team brings together software engineering, cloud infrastructure, platform engineering, quality assurance, and data engineering to keep the charity at the forefront of the fast-moving technology landscape.

As a Lead Engineering Manager you will directly line manage, lead, and motivate our CRM & Marketing Development and Support teams across various disciplines and levels (c. 8 direct reports). This will involve supporting the team to decommission our legacy platforms and develop the skills they need to work with Salesforce, thus setting up their careers for future success.

If you are an experienced Engineering Manager with strong people management and leadership skills, we would love for you to join our mission.

What will I be doing?

• Leading the CRM & Marketing Engineering team, incorporating all necessary disciplines (Development, Environments, and Support) to deliver the priorities defined by the Head of Product Portfolio and the Relationship Management & Marketing Product Managers. This will involve:

  • Balancing the needs of the organisation to ensure development progresses at pace and environments are reliable.

  • Supporting DevOps approaches and Support teams to ensure an excellent service that meets user needs and maintains the platform's data integrity.

• Collaborating closely with the Head of Product Portfolio and Product Managers to:

  • Support the delivery of their priorities while ensuring appropriate levels of governance, platform reliability, efficiency, and quality of delivery.

  • Support the definition of, and implementation of, Engineering and Data Strategies.

• Leading the CRM & Marketing Engineering in transitioning from the legacy monolith Siebel to the new Salesforce.

  • This will include providing technical leadership for decommissioning Siebe ensuring to coach the team while maintaining morale and developing their skills to take on the new platforms.

• Collaborating closely with the implementation partners to ensure the new platforms meet Cancer Research UK's needs, and that team members are appropriately involved in the implementations.

  • It is crucial that knowledge transfer is taken seriously to avoid long-term dependency on the implementation partner and to build internal capacity for ongoing transformation.

• Defining and delivering the Relationship Management & Marketing aspects of the Engineering Strategy.

  • This includes optimising the delivery of work through the team in terms of throughput and quality, by promoting and embedding DevOps tools and processes, and Agile methods as appropriate.

• Continually improving the availability, stability, and resilience of our platforms by addressing technical debt, improving support mechanisms, acting on support pain points, and ensuring the voice of the customer is heard in the team.

• Coaching and developing staff in the team ensuring that they are gaining in skill, learning the new platforms, and that they can support each other through cross-skilling.

• Providing expert insight into the ongoing development and delivery of the Relationship Management & Marketing technology elements of Cancer Research UK's Engage transformation programme (including strategy and delivery).

Line management:

• Line managing, leading, and developing an inclusive and high-functioning team.

  • As a line manager, you will be responsible for creating a positive culture that recognises success, develops, and drives high performance and rewards results to retain talent within the team and wider function.

  • c.8 direct reports within the CRM & Marketing Engineering team.

• Setting objectives and KPIs (key performance indicators) for the team while monitoring and tracking overperformance with recognition and supporting underperformance through a performance management process.

• Leading the team through a period of profound change which will involve managing the people impact of decommissioning legacy systems while implementing new technologies and ways of working.

What skills will I need?

• Extensive experience in line managing, leading, and motivating technical Development and Support teams (c. 8-10+ direct reports) across various disciplines and levels (this can either be within CRM or non-CRM Engineering).

  • Ideally has navigated teams through periods of ambiguity and transformation (this is desirable, we welcome applicants without this experience)

• Some knowledge of CRM platforms within hybrid environments (on-premise & cloud / SaaS)

  • You do not need to have managed CRM teams before or be a CRM expert - our key priority is finding someone with the management skills to lead CRM specialists.

• Some understanding of Salesforce (e.g., Sales Cloud and Service Cloud).

• Previously managed and transformed the development and operation of enterprise-grade platforms.

• Proven ability to influence, challenge, and engage internal and external stakeholders from a leadership and strategic perspective.

• Knowledge of engineering best practices and DevOps culture, tools and processes.

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.

Additional Information

For more information on this career opportunity please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

We are looking for a Database Officer for an 12 month maternity contract to join an inspiring international animal charity and support and contribute to the database operations, including running and assisting with data selections; and generally assisting Fundraising teams with their data requirements.

This can be a homebased role with once a month in the London office.

The Charity
An ambitious charity with a long and rich history of prioritising practical, professional and sustainable solutions for animals world-wide and the communities they are part of.

You would be joining a motivated and friendly fundraising team, offering fantastic benefits including 26 days annual leave, plus bank holidays, and a career path that can grow with the organisation, as well as much more!

The Role
Daily importing of donations and personal data from a range of sources to Raisers Edge using Import-o-Matic, RE imports, and
occasional batch and manual entry.

Work closely with the Database Manager and Finance team, reconciling gift income between Raisers Edge and Microsoft Business Dynamics.

Provide support, advice and training for the Supporter Engagement team to ensure that data entry policies are understood and maintained.

The Candidate
Experience of using the Raisers Edge and Import-o-Matic database at an advanced level.

Experience of income processing on Raisers Edge.

Experience of dealing with Gift Aid, including reconciliation and working on claims.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Harris Hill is thrilled to be partnering with a global charity in the search for an enthusiastic and committed Database Officer (maternity cover). If you are a CRM expert with excellent attention to detail, this could be the perfect opportunity for you!

In this role, you will focus on managing the organisation’s database operations with a particular emphasis on ensuring accurate and timely processing of income and donations, maintaining high standards of data quality, and supporting the Fundraising team with their data requirements. You will have opportunity to work in a charity focused on improving the welfare of working animals like horses, donkeys, and camels. It provides veterinary care, education, and support in areas where these animals are vital to livelihoods, aiming to ensure their health and well-being.

Title: Database Officer

Hours: Full time, 12-month fixed term maternity cover

Salary: £37,500 per annum plus benefits

Location: Hybrid – remote, London Head Office as required (up to 1 day per month)

Closing date: Applications being reviewed on a rolling basis  

More about the role:

As Database Officer, you’ll play a pivotal role in importing and reconciling donation data from various sources into the Raiser’s Edge system, managing regular gift administration, and maintaining data quality and GDPR compliance. You will also support the fundraising team by generating data selections for appeals, providing reports on fundraising performance, and offering training on data processes to colleagues. Your work will directly impact the charity’s ability to connect with donors and drive fundraising initiatives, helping them continue their vital work.

Key Responsibilities:

• Donation Processing: Importing and reconciling donation data from various sources into the Raiser’s Edge system, ensuring timely and accurate income processing.
• Database Maintenance: Maintaining the quality and integrity of the database, including GDPR compliance, updating consent records, and consolidating duplicate entries.
• Support for Fundraising Teams: Providing data selections, reports, and support to fundraising teams for campaigns and donor communications.
• Collaboration with Finance: Working closely with the finance team to reconcile gift income and manage Gift Aid claims.

This role offers the opportunity to work in a supportive, mission-driven environment, where your contributions will have a real, lasting impact. If you're detail-oriented, collaborative, and eager to use your data expertise for a worthy cause, I’d love to hear from you.

To apply for this role and for further details, including a job description and person specification, please email Faye at Harris Hill on or call on 020 7820 7303.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Service Desk Analyst – 1st and 2nd Line

We are seeking to recruit an individual who displays a flexible approach, excellent communication skills and is an effective team player.

Position: SIT44 Service Desk Analyst – 1st and 2nd Line

Location: Office-based, Northampton. Occasional travel will also be required as part of this role (May include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week (flexible working available)

Salary: Circa £28,800 per annum

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 8 November 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Date: To be confirmed

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Infrastructure and Service Desk Manager within the Technology Team, you will receive and log all first-line technical queries and requests on the service management tool and offer direct support to internal customers for 1st & 2nd line incidents.

The role is also responsible for the maintenance and management of technology assets. You will work at the distribution and repair centre. The centre is currently located in Northampton.

Key Accountabilities and Main Responsibilities

• Act as the first point of contact, providing local and remote users with technical support & requests
• Provide IT support to the organisation
• Resolve IT incidents and service requests
• IT equipment repair
• Maintain asset register

About You

Experience & Personal Attributes

• Direct experience of a service desk.
• Good understanding of Microsoft technologies
• Good understanding of software applications.
• Understanding of computer hardware repair.

To fulfil the role, you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further

information on the role.

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

Finding strength through support

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

The organisation believes everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

The charity provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

The Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. It provides tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

The team are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support.

Individuality leads to a richer experience for people and better support for all those affected by stroke.

We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities. 

You may also have experience in areas such as IT Support, 1st Line Support, 2nd Line Support, IT Support Desk, 1st Line Support Desk, 2nd Line Support Desk, IT Analyst, IT Support Analyst, IT Helpdesk, IT Support Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The National Lottery Community Fund is looking for a skilled and proactive Network Engineer to become part of their compact IT Infrastructure Team located in Birmingham. This role will report directly to the Head of IT Infrastructure. Hybrid office working is available, though occasional travel to various UK sites will be required.

As a Network Engineer, you will play a pivotal role in maintaining and enhancing our IT network, ensuring optimal performance, up-to-date security, and reliability.

Responsibilities:

• Be an integral part of the Team and act as the go to person and SME for networking requirements.
• Collaborate closely with Network Engineers, Infrastructure Engineers, Security Team and Project Managers to understand and address their requirements.
• Manage and optimise network infrastructure, including on-premise networks, public cloud (Azure) networks, virtual networks and WAN technologies.
• Configure and manage Firewalls, Routers, Access Points, Switches, SD-WAN and Networking Appliances.
• Demonstrate advanced knowledge of networking, including TCP/IP protocols, subnetting, VLANs, load balancing, and VPNs.
• Apply strong analytical and troubleshooting skills to resolve network issues.
• Strong interpersonal and problem-solving skills.
• Monitor network performance, identify and resolve bottlenecks.
• Collaborate with service desk staff, providing education and support while resolving network-related tickets.
• Be responsible for end-to-end delivery of the Project tasks.
• Lead networking element of projects to improve production environments.
• Configuring and installing hardware in both office and data centre environments.
• Ability to write clear, concise technical documentation such as Network Designs.
• Responsible for ensuring that any designs produced are in line with the current network architecture and infrastructure strategy documentation and are fit for purpose.
• Contribute to design and architecture discussions.
• Mitigate Pen Test and Audit findings.
• Participate in out of hours implementations of change/support as required.
• Accurate estimation of workload and timelines for delivery.
• Support and maintain backup and disaster recovery solutions.
• Compliance to regulatory and mandatory policies.
• Relevant vendor management experience.
• Provide timely updates and whenever necessary timely escalation of issues to right stakeholders.

Interview dates: 28th / 29th November (online for 45 minutes)

Location: Birmingham - We have a hybrid, flexible approach to working and this role can be office based along with homeworking.

On application, please align your supporting statement to the criteria below

Essential criteria

• 3+ years in network administration and deployment.
• Experience with Cisco Switches, including configuration, security, and firmware updates.
• Knowledge of Firewalls (Preferentially Barracuda and Azure Firewalls).
• Experience with Microsoft Azure cloud services and architectures, networking (NSG, VNet peering, UDR, Private Link/Endpoint, Azure Firewall, load balancer).
• Knowledge of Aruba SilverPeak SD-WAN.
• Analyze, troubleshoot, and resolve incidents escalated from service desk support.

Desirable criteria

• Knowledge of Arista Wireless Access Points.
• Zero Trust Network Architecture – Security Service Edge such as Netskope or Zscaler.
• Familiarity with PRTG, SolarWinds or similar monitoring tooling.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

12 Month Fixed Term Contract, Full Time

Circa £26,000 plus competitive benefits

Do you want to make a difference?

The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family.  Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, Royal International Air Tattoo, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

We are looking for a candidate to provide a warm welcoming reception to in person visitors to the Fund or callers, as the first point of contact. Representing the Fund’s culture and values while managing the front of house and carrying out administrative tasks to support the smooth running of day to day activities. You will work with Resources, Welfare and Fundraising teams to embed a good impression of the Fund and ensure day to day activities run smoothly. We are seeking an enthusiastic and confident communicator, who is proactive, organised and has the ability to multi-task. This is a critical role that requires a positive attitude and the right skills.

The role is based in our London HQ, five days working in the office per week. The successful candidate for this role will need to prove they have the right to work in the UK.

To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

The closing date for applications is Monday 4th November 2024, 5.00pm.  Please note interviews will most likely take place the following week.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

ERP Implementation Lead – Finance Qualified Accountant

Location: Chelsea, London
Contract Type: Full-time, Fixed Term (24 months)
Hours: 35 hours per week (Monday to Friday)
Salary: £80K

About the Organisation:

This premier cancer research institution is dedicated to making groundbreaking discoveries that defeat cancer. The organization is embarking on an ambitious transformation program aimed at enhancing operational excellence and sustainability. A key initiative will support the implementation of cloud-based Enterprise Resource Planning (ERP) systems across Finance, HR, and Research Management.

Position Overview:

An experienced ERP Implementation Lead - Finance is sought to join the dynamic team. This role is critical for coordinating and driving the development, design, and delivery of Finance workstream activities, ensuring the successful implementation of the new ERP system.

Key Responsibilities:

• Leadership: Provide effective leadership to manage and execute the Finance workstream throughout the project lifecycle.
• Collaboration: Work closely with HR, Research Management, Digital Services, and external partners to align Finance processes with ERP requirements.
• Change Management: Support the transition and coordinate all Finance functions, ensuring compliance with training and communication needs.
• Stakeholder Engagement: Act as the primary contact for the Finance workstream, keeping operational teams informed on progress and planning for cross-functional input.
• Process Design: Collaborate with Subject Matter Experts (SMEs) to design, document, and build efficient financial processes that meet operational and statutory requirements.
• Testing and Validation: Ensure rigorous testing methodologies are applied to validate system functionality and resolve any issues.

Qualifications:

• Educated to degree level in a relevant field or equivalent experience.
• Qualified accountant (e.g., ACA, CIMA, ACCA, CIPFA).
• Project management certification (desirable).
• Leadership/Management qualification (desirable).

Skills and Experience:

• Strong technical accounting skills and experience in managing Finance services within complex organisations.
• Proven ability in process improvement and implementation of internal financial controls.
• Experience in managing new systems roll-outs and transformation/change programs.
• Excellent communication, influencing, and negotiation skills.

Why Join the Organisation?

This position offers a unique opportunity to play a pivotal role in a transformative project that will enhance operational capabilities and support the mission to defeat cancer. The successful candidate will work alongside a dedicated team committed to excellence, making a direct impact on research and organisational success.

How to Apply:

Interested candidates who are passionate about making a difference and meet the qualifications outlined are encouraged to apply. Please submit a CV and a cover letter detailing relevant experience and motivation for this role.

Closing Date: Friday 15th November
The organisation is committed to diversity and inclusion in the workplace and encourages applications from all backgrounds and communities.

This is an opportunity to be part of a mission-driven team focused on making discoveries that defeat cancer!

The Upper Room has been supporting homeless, financially and socially disadvantaged people since the 1990's. Its services have evolved greatly over time to now include free, home-cooked meals together with a wide range of support to help people with legal, benefits, housing and employment issues.

We have secured some funding to help homeless and other disadvantaged people into and through cancer screening - something many of them don't think they qualify for or are even afraid to step forward for. Even though it's a proven life-saver for millions of people.

We are looking for someone with basic IT skills but most importantly great people skills, who can undertake a short survey with our service users and when someone fits some basic qualifying criteria encourage them to step forward for screening. Once someone is happy to step forward, the role becomes one of practical support, such as helping to register with a GP if they don't have one, helping with appointments, arranging temporary accommodation in hotels and arranging transport too and from hospital appointments.

We're looking for someone who is organised with good people and communication skills. The survey can be fully undertaken via a mobile phone or laptop, so is quite an easy thing to undertake. But what will help most in this role is patience, empathy and compassion. We hope to start someone as soon as possible and will require a DBS and references (as well as the right to work in the UK). Health or social care experience is advantageous but not essential. Our service runs from 4pm to 6pm Monday to Friday - so these would be the normal working hours - although we can accommodate some flexibility for the right candidate. The role will be on-site so candidates must live within a short commute of W12.

37.5 hours per week / Permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Guildford Foyer provides 24 hour supported accommodation housing up to 34 young people aged 16-25 who have multiple and complex needs, including many who are unaccompanied asylum-seeking young people. We provide support to our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. Our supportive staff team comprises of Support Workers, night staff and two managers.

We are looking for a Housing Night Worker to join our Guildford Foyer team. Main areas of responsibilities are:

Coaching and Engagement

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives.
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community. 
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries.
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance). 

Housing

• Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living. 
• Promote a credit culture, encouraging young people to keep up to date with all payments for rent.
• Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law.
• Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team.

General 

• Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations.
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice. 

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.

ABOUT YOU: We know that there are great candidates who will not fit everything described below, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge

• Experience relating to housing, support work, and/or working with young people at risk
• Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living. 
• Knowledge of statutory and voluntary resources available to young people with multiple and complex needs.
• Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries.
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists.

Skills and Abilities 

• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved.
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary. 
• Ability to work autonomously, and use own initiative, as well as being part of a team.
• Clear verbal and written communication skills, good IT, and keyboard skills.
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately.

Job Title: Technical Security Manager
Reporting to: Director of IT and Security
Contract: Six-month fixed term contract
Hours: Full-time
Salary: £60 - £65k FTE depending on experience
Base: Hybrid, home and minimum two days per week in London office 
Job purpose: To operate our information security management system and maintain Mental Health Innovations’ ISO 27001 certification
Closing Date: 8th November 2024, 5pm

Key Responsibilities 

• Building and maintaining excellent relationships with team leads across the organisation to raise awareness of security and work through issues
• Deputising for the Director in security matters as required
• Operation of the ISMS and Data Protection processes
• Managing risk register, preparing for management review meetings
• Developing/maintaining controls and ensuring they are implemented across the organisation
• Refining our security KPIs and maintaining them
• Proposing actions from KPIs, events and incidents and coordinating resultant work
• Working with the Director to track threats and vulnerabilities, evaluate risk levels and progress treatment plans
• Ensuring secure endpoint and cloud posture
• Working with the team to plan consultancy days; e.g. work items requiring deep knowledge of a specific security domain or a technical specialist
• Monitoring our processes and suggesting improvements Proposing and progressing other continuous improvement work
• Feeding into training and awareness programmes and improving security culture
• Preparing for audits and carrying out remediation work
• Working with the Director to create, maintain and manage policies and ensure compliance
• Planning and participating in incident response exercises
• Managing major incidents and conducting post mortems/reviews

Person Specification

Essential

• Experience of risk management
• Working knowledge of security standards and frameworks, particularly ISO 27001
• Knowledge (and preferably experience) of GDPR and DPA 2018
• Experience of incident management
• Excellent knowledge of high level security concepts and best practice
• Excellent documentation skills, including policies and standards
• Knowledge of the following areas (deeper experience of one or more preferred):
• Endpoint security
• Network security
• Cloud security
• Application security
• Identity and access management
• Secure distributed working practices
• Excellent written and verbal communicator
• Ability and desire to learn new tools, skills and consider other perspectives
• Growth mindset. Comfortable performing a wide range of activities, including stretching to new skill/experience areas
• Ability to manage own time, confirm priorities and expectations
• Independent worker who knows when to ask questions
• Comfortable working with the wider team and organisation
• Comfortable dealing with ambiguous situations and objectives

Desirable

• Professional qualifications, such CompTIA+, CISSP, CCSP, ISO 27001 Auditor
  Exposure to ITIL (ITIL Foundation or higher preferred)
• Experience in one or more of the following:
  • Cloud (AWS preferred)
  • Salesforce
  • SSO & federated identities
  • Network security, SASE & VPNs
  • Endpoint security
  • Infrastructure security and best practices
  • Working knowledge of encryption technologies
  • Password management and access control
  • Security training and awareness
  • Secure distributed working practices
  • Securing domains
• Detection and response, with excellent troubleshooting skills
• Working knowledge of one or more of these tools/products:
  • Salesforce
  • JIRA & Confluence
  • Mac/iOS & ChromeOS
  • Windows/Office365
  • Google Workspace
• Creative thinker, but understands the importance of seeing a piece of work through to the end and on time
• Decisive, proactive, knows when to check the boundaries

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Liberty is seeking an Infrastructure Manager to undertake a number of interesting short-term projects for a fixed term of 12 months to improve the efficiency of its operations.  The Infrastructure Manager will work closely with the Head of HR & Operations, Finance and Operations Director and external contacts to critically review several support systems and databases and recommend improved infrastructure at Liberty.

The successful candidate must have experience of having specified, sourced and implemented new database solutions in other organisations and a familiarity with a variety of monitoring, learning and evaluation frameworks, concepts, practices and procedures. An excellent project manager with experience of delivering projects to budget and on time and the ability to work with multiple stakeholders, motivating them through change, the successful candidate will be energised by delivering concurrent projects at pace.

Liberty fully embraces flexible working and is committed to employee development. We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society. Liberty supports hybrid working, with a minimum of two days per week in the Westminster office.

The deadline for applications is 5PM Monday 4 November 2024.

Applications received after this deadline will not be considered.

Please be aware that we do not accept CVs for this role. All applicants must complete the application form to apply.

First round interviews will be held on Thursday 21 November 2024

Second round interview will be held on Tuesday 26 November 2024

Apply via the job board on our website.