It Support Jobs

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for an equal future for disabled people.

We are looking for a CRM Developer to work collaboratively with the Head of Business Intelligence, the Database and Analysis lead and other teams within Scope in delivering a best in class CRM.

Fixed term 12 months, 35 hours per week

Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW with flexibility to work from the office and from home. 

The role 

As our CRM Developer, you will act as one of Scope’s technical leads, primarily responsible for configuring and developing our Dynamics 365 estate over time. This role is crucial in shaping CRM systems solutions architecture and design, collaborating closely with the Business Intelligence team to enhance our systems and contribute to the wider Dynamics strategy.

As a CRM Developer, you will:

• Be the go-to expert for Dynamics CRM, solving problems and helping others.
• Work with the business team to find and implement the best solutions.
• Improve the system to make it faster and more stable.
• Turn ideas into new features and update the system every month.
• Review changes and fix any issues with the CRM system.
• Manage the data coming into the system and keep everything organised.
• Stay updated with new features in Dynamics 365 and add them as needed.
• Write and update guides and documents.
• Make sure the system follows company rules.
• Lead projects and help train the team.
• Do other tasks as needed.
• Create support materials and technical documentation for IT and Database teams.
• Ensure system compliance with company policies and standards.
• Stay current with Microsoft Dynamics 365 updates and incorporate necessary changes.
• Lead project initiatives and provide training and support in collaboration with the Business Intelligence team.
• Perform other tasks as assigned within the scope of the role.

For more information about the role’s responsibilities, and the skills and experience required please use the apply link to go to the full job description on our website. 

About you

To be successful in this role we are looking for someone who has: 

• A Microsoft certification in Dynamics 365
• Experience with Power Apps, Power Platform, Power Pages, Customer Voice, and the basics and main features of Dynamics 365
• Experience customizing Dynamics 365 and understanding databases and cloud services
• Experience with moving and connecting data using tools like SSIS, Power Automate, REST APIs, and Azure Data Factory
• Experience in checking and testing the quality of work
• Familiarity with project tools like Visio, JIRA, and Azure DevOps
• Knowledge of Microsoft programs like Office 365, SSRS, SSIS, and SharePoint
• Experience with Azure DevOps, SQL Server, JSON, Python, R, and process control tools
• Experience with MS Power Platform (PowerApps, Power Automate)
• Experience helping users or managing a support desk
• Strong skills in Excel
• Ability to explain technical ideas in a simple way
• Problem-solving skills for data issues
• Experience hiring, managing, and developing team members according to company policies

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Equality, diversity and inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 27 days holiday plus Bank Holidays
• Flexible, hybrid and remote working options
• Pay progression at 6 months and 2 years
• Company pension 
• Excellent training and career development 
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

If you want to become a Disability Gamechanger, we'd love to hear from you.

Click the apply button to create an account and complete your application form. 

Are you passionate about using your communication skills to make a real difference? Do you thrive in a dynamic environment where creativity and strategic thinking go hand in hand? If so, The Blagrave Trust invites you to apply for our exciting role as a Communications Officer!

About The Blagrave Trust:

At The Blagrave Trust, we fund and collaborate with partners to bring lasting change to the lives of young people. We invest in them as powerful forces for change and act upon their right to be heard in pursuit of a fair and just society. We pride ourselves on our innovative approaches and dedication to equality, inclusion, and diversity. We are looking for a Communications Officer who shares our passion and vision.

About the role:

The Communications Officer will work across all channels to raise the profile of Blagrave and its partners and the work they do. You'll oversee the day to day management of our social media channels, website, and newsletter, and will leverage your creativity and proficiency in copywriting and content creation across the platforms. With a keen eye for detail, you'll work closely with the team to develop comms outputs, effectively delivering our message so that the right content reaches the right audiences, and our digital channels continue to grow.

This role is subject to Basic DBS. Candidates must be eligible to work in the UK.

Key responsibilities

Social media

• Maintain Blagrave’s social media accounts, and work with the wider team to ensure a regular social media presence for Blagrave.
• Research, create, and publish content for Blagrave’s social media platforms. This includes writing, getting approval and scheduling content, and creating appropriate imagery that is engaging and aligned to Blagrave’s style guide.
• Proactively monitor our social media channels, responding as relevant.
• Monitor social media outputs of other charitable foundations and youth organisations to inspire and inform Blagrave’s communications output.
• Strengthen Blagrave’s digital output/presence and reach by tracking analytics via monthly reporting on social media performance, making recommendations of how we can engage with audiences more effectively

​Website

• Regularly update and maintain the organisation’s website, liaising with colleagues to ensure all content is current and relevant.
• Publish regular blog posts and vacancies, when required.

Wider comms

• Liaise with colleagues in other teams to understand and support them in their comms needs, implementing internal / external comms initiatives as required.
• Design, draft and circulate internal and external comms outputs and suggest new ways to communicate our messages to our audiences.
• Be a guardian of Blagrave’s tone and brand identity, reviewing communications outputs prepared by the team.
• Share relevant comms assets and content to external stakeholders as required.
• Document Comms processes.
• Monitor Blagrave’s communication budget, liaising with the Head of Operations and Finance and Governance Manager.

Other

• Provide general support to the Blagrave team where additional capacity is needed across all areas of work.
• Represent the Blagrave Trust externally at meetings when required.
• Show an active commitment to anti oppressive and anti-racist practices including attending organisational training and reflection sessions to implement into your work and Blagrave's wider work.
• Attend regular training to support learning and development.

About us: At Jamie’s Farm, we work in partnership with schools and similar organisations to facilitate our transformative farm-visit and follow-up programme across England and Wales. Our vision is to ensure that young people nationwide are better equipped to succeed in life.

What we’re looking for: We hope to be joined by an organised, motivated and friendly individual with experience working in a social work, therapeutic or educational setting. You will be excellent at holding and building relationships with partner organisations and individuals.

In return: Be at the heart of Jamie’s Farm and the Monmouth team, while working in a truly unique and beautiful environment. Enjoy a range of benefits alongside being part of a dynamic community of school partnerships and similar organisations.

Making a difference: You will play a crucial role in facilitating life-changing, transformative experiences for young people, many of whom won’t have experienced farm or rural life before.  Your expertise in holding relationships will allow the charity to ensure more young people are provided with an opportunity to thrive.

Main Responsibilites

Responsibilities include, but are not limited to:

Participation in up to 4 visits a month, including:

• Being the primary contact and relationship holder for a portfolio of schools/organisations and being responsible for deputising for the Head of Farm during those visits
• Planning and delivering farm based and/or cooking activities with young people
• Contributing to farm life including daily walks, mealtimes and running an evening activity
• Participation in, and leading of Jamie’s Farm group meetings

Other major responsibilities include:

• Collaborating with the Head of Farm in overseeing the tracking and completion of visit documentation and data
• Participation in meetings with visiting staff and ensuring they get maximum value from the Jamie’s Farm experience - Monmouth ‘Cultivating Change’ Lead and Monmouth ‘Legacy’ Lead (coordinating the follow-up process effectively)
• Being responsible for coordinating regular and weekly volunteers at the Monmouth site
• Providing information and media to HQ to support Jamie’s Farm’s marketing and communications

Experience and Skills

• Experience working in a social work, therapeutic or educational setting (essential)
• Experience of working with diverse groups of young people and/or vulnerable adults (essential)
• Ability to exemplify Jamie’s Farm core values of positivity, passion, generosity, collaboration and professionalism
• Strong work ethic and ability to share this with visiting staff and young people
• Exceptional communication, teamwork and organisational skills
• Ability to develop strong relationships with diverse individuals and organisations, and to influence and motivate others
• Strong IT and literacy skills to complete administrative tasks

Please view the full job description below for further details. 

Our team will also be happy to answer any questions you might have. 

Please note that this is a fixed-term contract for 8 months, starting September 2024

Location: Flexible with some paid travel to London (if based outside of London)​

A little bit about the role 

We seek a graduate with excellent communication skills for our Recruitment team. You must be able to manage data, multitask, and adapt to dynamic environments. Enhance Frontline’s social worker training selection process with autonomy and a commitment to continuous improvement.

The Recruitment team is responsible for sourcing, selecting and hiring for 500 places for Approach Social Work (previously known as the Frontline programme) in local authorities across England.

We think the internship at Frontline is unlike other internships. You’ll be given plenty of opportunity to develop key skills for your future career, while also holding a core role within the team. You will be joining us at our busiest time and so will have day to day coordinator responsibilities throughout the year. This makes it a great first step into your career as you’ll have real practical examples to take forward. You will work with the Selection Manager and Selection Officers to ensure the delivery of a highly effective and efficient recruitment process and to ensure the candidate experience is positive throughout.

Some key responsibilities include:

• Facilitate at Approach Social Work assessment centres, supporting assessors and sharing responsibility for ensuring days run smoothly and consistently​
• Manage the logistics involved in planning and delivering over 40 assessment centre days (e.g. responding to candidate queries, monitoring candidate sign up, scheduling assessors)​
• Act as first point of contact for candidates experiencing technical difficulties with IT systems used as part of selection process.

A little bit about you 

The role would suit a recent graduate with experience in event planning, logistics coordination, or customer service. We’re looking for someone who is detail-oriented and excels at managing multiple tasks and priorities. The ideal candidate will be a strong communicator who can support candidates through the selection process, troubleshoot technical issues, and ensure smooth operations at assessment centers.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

The Volunteering & Recruitment Co-ordinator will be a valuable member of the HR & Operations Team at Richmond Borough Mind. We are a diverse and well-established charity with a workforce of approximately 60 staff and 140 volunteers, and our team deliver a broad range of mental health support services for the community including Counselling, Peer Group Activities, Mental Health Training and Crisis Support. We are looking for a motivated and experienced co-ordinator to help us nurture our growing base of talented staff and volunteers. 

A natural people-person, you'll be a confident communicator with a proven instinct for matching candidates to careers, vocational pathways and volunteer placements. Experience working in the non-profit sector and knowledge of volunteering will be an asset.

A background in volunteer co-ordination and administration within a charity, HR or equivalent experience is essential. A knowledge of employment law, equality, diversity and inclusion, and best practice in HR will also be beneficial.

The ideal candidate will have strong organisational and time management abilities, as well as excellent interpersonal and communication skills. You'll also be confident working with a range of IT platforms including SharePoint, online meeting platforms, cloud-based database systems, online advertising portals and desktop publishing software.

Benefits of working for RB Mind:

· Contributory Pension Scheme

· 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata].

· Bonus 1 day of annual leave per year over the festive period (subject to Trustee approval) [pro rata]

· Flexible working

· Employee Assistance Programme (EAP) including free counselling sessions and a wellbeing app

· Paid time off for medical appointments

· Training and personal development opportunities

· Staff away days and socials

· Access to shared resources and training opportunities via Mind Federated Network

Richmond Borough Mind values diversity and difference.  We welcome applicants from all sections of the community, particularly individuals with lived experience of mental health problems.

Only shortlisted candidates will be contacted and successful candidates will be required to complete an Enhanced DBS.

This is an exciting opportunity for an influential and dynamic Legacy Manager to come onboard and lead a small but high performing team generating significant fundraising revenue (circa £4 million per year) from legacies and in-mem giving. You must be able to demonstrate a high level of knowledge of legacy case management and be able to deal with a wide range of stakeholders. You will also oversee the planning and delivery of an effective marketing and communications schedule that supports the acquisition of new pledgers to support the long-term development of our legacy pipeline.

We are looking for someone who shares our values and wants to work as part of a close team, sharing ideas. We provide excellent training and benefits.

We are a charity providing loving, compassionate care to veterans and their partners living with disability or dementia. We put residents’ needs first and provide award-winning care and support.

Purpose

1.To raise annual income targets through the management, development and administration of legacies and In Mem giving with a focus on delivering effective strategies that maximise all potential income

2.To lead a highly effective legacy management service working with stakeholders, both internal and external, at a variety of levels

3.To oversee the planning and delivery of an effective marketing and communications schedule that supports the acquisition of new pledgers to support the long-term development of our legacy pipeline

4.To provide excellent levels of supporter care to legacy pledgers and in memory donors, demonstrating the importance and impact of their gifts.

More information in candidate pack.

We are seeking an experienced fundraiser who is enthusiastic about helping us to achieve our ambition to scale by growing our income and supporters. 

This is a new role, and the successful candidate will have the opportunity to shape our strategy across all funding streams.  As a small charity, we are looking for someone that will bring extensive knowledge about fundraising and managing the operational aspects of the role, e.g. CRM management and compliance, to help us increase income and cultivate supporters. 

This presents an exciting opportunity for a rising fundraising star to build on their experience and change the trajectory of many young people’s lives as you make your mark for a great cause.

Main duties and responsibilities:

• Develop, deliver and monitor the fundraising strategy for the Charity

• Establish a process for active stewardship 

• Day to day management of income targets and ensuring a healthy pipeline

• Work with the CEO to ensure fundraising targets are met and manage an effective pipeline across different income streams: corporates, trusts & foundations and individual giving.

• Research and drive new opportunities for multi-year commitments from trusts and foundations

• Source and nurture corporate supporters – both corporate social responsibility (CSR) and sponsorship

• Work with the wider team to develop a consistent approach to our individual funding ask from alumni.

• Lead on the preparation and submission of high-quality, effective applications and report on grants awarded.

• Create a programme of cultivation events which nurture existing partnership relationships and underpin the creation of new ones.

• Oversee the development of inspiring digital content and collateral to attract new and retain funders and fundraisers to the charity.

• Ensure accurate record-keeping of corporate partnerships and relationships in our CRM system. 

• Ensure that our work complies with fundraising best practice, GDPR and other relevant legislation.

Person specification 

This role requires an ambitious, passionate and determined individual with outstanding written and verbal communication skills. You’ll be curious, inclusive, creative, flexible, resilient and have a collaborative working style with a proven ability to work as part of a small team.

You’ll have an excellent understanding of the English language and a keen eye for detail.  You’ll flourish working to deadlines which you will meet because of your exceptional time management and organisational skills. 

The ideal candidate will demonstrate

• At least three years fundraising management experience

• Evidence of alignment with our mission and commitment to equality, diversity and inclusion.

• Lived experience of disabling or marginalising barriers.

• A background in the Corporate and/or Trusts world.

• Experience of developing a fundraising strategy. 

• Excellent planning and project management skills with the capability to switch/prioritise tasks quickly.

• Experience of writing compelling fundraising applications and funder proposals.

• A track record of securing multi-year, five-figure donations.

• Experience of monitoring and reporting against targets and strong budget management skills.

• A thorough knowledge of the relevant fundraising legislation, regulations and financial issues.

• Exceptional written and oral communication skills.

• Strong IT skills including an understanding of CRM systems.

• Self motivation with an ability to use your initiative.

• That they are resourceful, imaginative and full of creative ideas.

At DASH we believe that everyone, regardless of circumstances, should have a fundamental right to a place of shelter, and help to rebuild their life.  We have been making a positive intervention on single homelessness since 1972. We do this through the provision of supported housing and enhanced management services for individuals with multiple disadvantages, who are in housing need.

We have an exciting opportunity for you to join our team as a Housing & Support Worker, where empowering individuals living in our supported accommodation will be at the heart of what you do. 

The successful candidate would work across all DASH supported housing projects, but primarily within our Dispersed Service based in the Durham area.  You will be responsible for providing enhanced housing management, advocacy and support to residents with mid to high, multiple needs including mental and physical health issues, history of DV, substance dependency and housing related support needs. 

You will be focussed on helping our residents to build on their strengths, overcome problems and support them to move towards a more independent lifestyle. You’ll do this through your care, respect, empathy, and commitment to creating and delivering tailored, personalised support plans, and multi-agency working.

Maintaining a safe and secure environment is key, this may see you dealing with emergency situations and so you will work within H&S procedures especially regarding Risk Assessment, Safeguarding, and Lone Working.

About you….

You will be passionate about providing tailored support according to our residents’ individual needs, applying the principles of Strengths-Based and Trauma Informed Care.

You will have experience of support work or social care, and a knowledge and understanding of mental health issues and behaviours that challenge.

You will be an excellent communicator and advocate on behalf of our residents, working collaboratively with other agencies to gain best outcomes.

You will be proficient in the use of IT including CRMs, email and web-based applications.

Resilience is key, you will have the ability to stay calm under pressure and work on your own initiative whilst maintaining personal and professional boundaries.

You will have the ability to work within policies, procedures, and regulations, including Safeguarding and Lone Working.  You will need to undertake an Enhanced Disclosure and Barring Service check – paid for by us of course!

You will possess a full UK driving licence and have access to your own personal transport.

We ask for a flexible approach to help us provide 24/7 support to our residents, this may include occasional evenings/weekends and covering out of hours on-call.

In return we can offer you an incredibly fulfilling role, enahnced staff benefits package and the chance to be part of a fantastic team making a real difference to the lives of our residents and the communities we serve.

As an inclusive employer and a local charity, we aim to reflect the communities we serve in order to drive the right employee, resident and charity outcomes. We encourage applications from candidates from a variety of backgrounds and life experiences.

To apply please email a covering letter outlining your suitability for the role and why you wish to apply, along with your up to date CV

Data and Impact Officer (Part Time, 21 hours a week)

Are you passionate about using data to tell stories of hope and recovery and ensure the delivery of excellent mental health support? 

This new role will be central to the successful monitoring and evaluation of Restore’s recovery and coaching services, enabling us to strengthen our evidence based learning and performance. 

Every year, Restore works with over 500 people across Oxfordshire, supporting them on their mental health recovery journey including helping them plan for the future. 

We are committed to creating a supportive working environment where you can thrive and grow. We invest in learning and development opportunities to ensure you can provide the best possible support to our members (service users) through the provision of accurate and timely data, and continuously develop as a practitioner.

Purpose of the role

Effective data capture, monitoring and evaluation is essential to demonstrating Restore’s impact, and identifying areas for development and improvement. We’re looking for a passionate Data and Impact Officer who can work autonomously, supporting and strengthening our information management systems and processes for data quality.

Person Specification - Please click 'apply' to download the full job specification 

Essential - The successful candidate will be able to demonstrate that they meet the following criteria below.

Experience

• Excellent IT Skills, including MS suite, particularly Excel
• Previous experience working with databases and data inputting
• Knowledge of importing and exporting data
• A working understanding of GDPR
• Data visualisation, analysis and reporting, including presenting data in a variety of formats
• Excellent administrative skills, particularly in organisation, planning and prioritisation
• Ability to manage a diverse workload and multiple priorities
• Excellent communication skills both written and verbal
• Ability to work autonomously within a multidisciplinary team 
  
  Closing date: Sunday 21st July 2024 at midnight.
  Interviews will be held on Friday 26th July 2024. Please note this will be face to face.

Salary: £37,580 - £40,250 

Full-time or part-time (We are open to part-time min 3 days/week)

Hybrid working - London, Whitechapel (1/2 days per week in office)

Closing Date: 9am on the 15th July 2024 

Job purpose 

B Lab UK is a data rich organisation, committed to putting data at the heart of our work - across storytelling, research, decision making and evaluation, and beyond

We want to continually improve how we use data to inform our day-to-day decisions, inform our organisation-wide strategy, and evaluate our long-term impact.

This role will be accountable for shaping and continually improving how we use data within B Lab UK, building tools, processes, policy, skills, and behaviours across the organisation to ensure we are putting data at the heart of our work to allow us to better achieve our mission.

Responsibilities will include:

• Ensure data and analytics drive knowledge, insights and context for the organisation

• Drive the continuous improvement and quality B Lab UK’s insight generation tools, ensuring the organisation is enabled to draw insight from internally and externally generated data

• Strengthen our approach to tracking, collecting, and utilising data, focusing on improving analytical efficiency and accuracy, and data quality and integrity.

• Working collaboratively with teams across B Lab UK, design, build and maintain comprehensive reports, dashboards and visualisations, providing actionable insights and metrics for the organisation.

• Develop tools and methodologies for measuring, evaluating and reporting impact of B Corps and B Lab UK

• Support the development of policies and procedures around data management, and maintain data security.

• Upskill the wider B Lab UK team in gathering, handling and analysing data

• Work collaboratively with our wider data, research and insight ‘cluster’ across B Lab Europe and B Lab Global to ensure our work is globally aligned and prioritised

Skills and Experience 

Essential

• Practical Experience and knowledge of conducting data analysis and visualising data for critical business decision-making and processes.

• Experience processing, structuring and improving data, and working with a range of digital systems to do this.

• Comfortable working with stakeholders from non-analytical backgrounds, gathering requirements, and translating them into structured analytical questions and approaches.

• Highly data literate with a good working knowledge of data types, the use of basic descriptive statistics (e.g. mean, standard deviation), and how to use data visualisation tools and techniques effectively to communicate insight.

• The ability to work collaboratively across teams, and build strong relationships with a diverse range of internal stakeholders.

• Working knowledge of GDPR and experience of adhering to it.

Desirable

• Experience working with Tableau analytics and data visualisation.

• Experience working with Salesforce reporting and dashboards.

• Experience defining data processes and standard operating procedures.

• Knowledge of additional statistical methods (e.g. cluster analysis, different types of regressions, factor analysis, predictive modelling).

• Knowledge of querying databases (Salesforce, Postgresql, etc.).

• Knowledge of other tools/programming languages (e.g. Python). 

• Knowledge of sustainability standards and certifications.

• Understanding of monitoring and evaluation approaches and the role of metrics and performance indicators in assessing performance.

Eligible to work in the UK (we will not be able to provide visa sponsorship)

What we give you

• Purpose -driven work enabling B Lab UK’s mission of redefining the role of business as a force for good

• Hybrid and flexible working, we have a high trust environment and are advocates for right place working

• Hybrid working

• Flexible working hours (based around core working hours)

• 25 days holiday plus bank holidays (pro rata for part-time staff)

• 1 additional annual leave day (pro-rata for part-time staff) for each complete annual year of service, up to a maximum of 30 days

• Our office is closed between Christmas and New Year, no need to take extra holiday!

• Private Medical and Dental cover

• £200 per annum tax free Annual Wellbeing allowance and Employee Assistance Programme

• 2 paid volunteer days per year

• Enhanced Parental Leave and family-friendly policies, including carers leave

• Learning and Development opportunities

• Enhanced Pension and Life Assurance

• Cycle to Work Scheme

• Income Protection policy

• Working in a flexible office workspace

About us 

Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it. 

We are now recruiting for a new role in the Resources Team, Crisis at Christmas to support with coordinating the material donations needed to set up and run Crisis at Christmas centres and services. Every year, Crisis at Christmas opens its doors to people who need our support, offering warmth, accommodation, healthcare, food, and specialist advice. Last Christmas we worked with over 6,600 people facing homelessness through our day centres and hotels in London, and Crisis Skylight centres across Britain.

Contract: Fixed term contract from 10 September 2024 to 28 February 2025 

Hours: Full time, 35 hours per week. Core working hours are 9am – 5pm, Monday – Friday, but due to the nature of the project some weekend and evening work may be required. 

Location: Canning Town Warehouse, Unit 4 SEGRO Park, London E16 4ES  - three days per week onsite

About the role 

As a Project Coordinator – Resources your role will involve building relationships with current and new corporate donors to ensure we can resource all the required material donations we need to run the Crisis at Christmas centres in London.  Gift in kind donations we require range from food and beverages to clothing, hairdressing equipment and minibuses. This is a varied role that involves researching donors, communicating with large corporate companies, managing volunteers, and running community donations. 

About you 

To be successful in this role you will have:

• Experience of customer service and ability to deal with working with partner organisations and donors via phone and email in a professional and friendly manner. 

• Strong organisational skills with an ability to manage multiple priorities  

• Excellent IT skills with experience of using Microsoft Office software, in particular Word, Excel, PowerPoint, and SharePoint.   

• Strong problem-solving skills and the adaptability to modify plans in response to unexpected complications.  

• Good communicator who considers their audience and can work efficiently as part of a team.  

• Strong attention to detail and ability to process data accurately. 

You may have experience running events or working on busy projects or have experience in a busy customer service or fundraising environments. You should have an interest in the charity or homelessness sector and a commitment to Crisis’ purpose and values. 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave

• Enhanced maternity, paternity, shared parental, and adoption pay 

• Flexible working around the core hours 10am-4pm 

• And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Sunday 14 July 2024 (at 23:59) 

Interviews will be held on Wednesday 24 July 2024

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for an equal future for disabled people.

The Supporter Analysis Lead role sits within the Supporter Experience team, whose goal is to ensure that all Scope supporters, whether they are giving time, money, or voice, have a best-in-class experience each time they interact with us.

Permanent, 35 hours per week

Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW with flexibility to work from the office and from home. 

The role 

The Supporter Analysis Lead will be instrumental in providing analysis into supporter engagement across all of Scope’s audiences, to help shape our supporter journeys, supporter marketing communications, fundraising activities, and the overall audience engagement strategy.

You will be:

• Responsible for running analysis across a range of datasets
• Developing regular and ad hoc reports that monitor fundraising efficacy
• Working closely with the Data team to build and maintain dashboards
• Detailing supporter crossover, engagements, and lifecycle, and using segmentation to shape data selections and propensity modelling.
• Reporting into the Head of Supporter Experience, you will play a vital role in driving strategic decisions for fundraising and audience engagement programmes and increasing supporter loyalty at Scope.  

For more information about the role’s responsibilities, and the skills and experience required please use the apply link to go to the full job description. 

About you

To be successful in this role we are looking for someone who has: 

• A positive, solution-focused outlook, with a proven track record of delivering analysis and actionable insights that help inform strategic decision-making.
• Extensive experience in producing complex data selections, and clear and informative data visualisations, dashboards, and reports. 
• Comprehensive knowledge of database functionality, preferably Microsoft Dynamics, and a solid understanding of using statistical techniques and tools to deliver in-depth analyses.
• The ability to thrive in a fast-paced environment, take pride in your attention to detail, and enjoy building, developing, and managing positive relationships with a range of different colleagues and stakeholders. 
• Experience in a fundraising or marketing environment
• Proven ability to communicate effectively with different audiences
• Demonstrable knowledge of the charity sector, fundraising, and data protection regulations.

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Equality, diversity and inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 27 days holiday plus Bank Holidays
• Flexible, hybrid and remote working options
• Pay progression at 6 months and 2 years
• Company pension 
• Excellent training and career development 
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

If you want to become a Disability Gamechanger, we'd love to hear from you.

Click the apply button to create an account and complete your application form. 

Are you looking for a rewarding and challenging career in advising and guiding people affected by dementia?
Do you feel you could you help people maintain their independence, improve their sense of well-being and enable them to take more control of their lives?
Would you thrive in a role where every day is different?

If yes, we are offering a great opportunity to join our team providing personalised advice, guidance and support to people diagnosed with dementia and their carers!

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About the role

Contract Type: Fixed Term Contract for 1 year
Location: Community based in Wakefield and Five Towns with some homeworking elements. 

We are looking for an exceptional individual to join our vibrant, passionate, and friendly support service in Wakefield and Five Towns.  

As a Dementia Adviser you will have the rewarding opportunity to provide support and guidance to people with dementia and their carers; helping to maintain their independence, improving their sense of well-being, and putting them in more control of their lives. The service is unique to each service user as it is based upon their personal circumstances and support needs.

You will offer support and guidance to your clients in a variety of ways, whether in the client's own home or at other locations, face to face, by phone, letter or email. You will assist service users to access other services, providing signposting and referrals, as well as facilitating peer support groups and other group activities.
 
Your role will include:

- Supporting people affected by dementia, families and carers to access vital services.
- Improving people’s sense of well-being, enabling them to have more control over their lives.
- Assisting with the identification of needs, providing information and access to relevant services.
- Promoting our amazing service and building relationships with a range of health and social care professionals.

About you 

Please note this role will be subject to a DBS check.

We are looking for an exceptional individual, with an understanding of memory loss, dementia and the needs of those affected with these conditions. Your ability to assess client needs along with the understanding of the need for client confidentially is essential to providing a valuable and worthwhile service.
 
You will have:

- An ability and interest in supporting people to maintain their independence, improve their sense of well-being, and help them take more control of their lives.
- An understanding of dementia and the needs of those living with dementia and their carers would be an advantage but if you have had experience supporting with other diagnosis or support requirements this would be taken into consideration.
- Experience with communicating with a wide range of people, adapting your approach to ensure understanding at all levels.
- The ability to network effectively and collaborating with other professionals to achieve a positive outcome for people.
- Good IT skills, experience working with databases and virtual meeting software (Teams / Zoom).
- The ability to travel across local area independently when required.

Closing date: 18th July 2024
Interview date: 26th July 2024

About Alzheimer's Society

At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

Homemaker Southwest provides independent advice and support to people who require help in finding, setting up or maintaining accommodation throughout Devon.

As a Money Advice Caseworker, you will be responsible for delivering high quality support services to clients across Devon, by telephone and face-to face, to sustain tenancies and prevent eviction wherever possible, with due regard to Homemaker’s policies and procedures.

You will have experience providing money advice to individuals at risk of homelessness and contemporary knowledge of debt solutions and welfare benefits.

Important qualities include strong communication skills, the ability to work independently and empower others, and the capacity to simplify complex information for clients. While most appointments will be conducted over the phone, some clients will require in-home visits, so the job demands flexibility to travel and work from different locations, necessitating the use of a personal vehicle

MAIN DUTIES AND RESPONSIBILITIES

 Work with clients

• Ensure that clients receive a prompt and professional service.
• Provide advice and assistance through a range of channels: face-to-face, by phone, or by email. Seeing clients in office and at outreach locations and visiting clients in their own homes as required.
• Receive and respond to referrals from identified agencies in accordance with prevailing guidelines/funding.
• Provide support to clients including preparing accurate financial statements, budgeting advice, progression of debt options, advising on court proceedings for debt recovery and repossessions, and income maximisation to ensure take up of benefits and options such as backdating, overpayment and sanction challenges, appeals and representation if required.
• Keep the client at the centre of every case; check the client’s understanding and communication needs, agree on an action plan with clarity on who is doing what, encourage the client to be involved with actions as appropriate, keep the client informed of progress of case, and ensure cases are concluded in a positive way.
• Communicate and negotiate on clients’ behalf with third parties as appropriate.
• Give support in the sustainment of any tenancy, as appropriate.
• Ensure clients understand the terms of any tenancy or other legal obligation entered, or about to be entered into.
• Take a holistic approach to issues presented and signpost/refer to other services to help ensure that the advice and other support needs of the client are addressed appropriately.
• ·Ensure clients are encouraged to give feedback on the service they receive and take on any comments on ways we could improve the service.

Networking/Partnership

• Work closely with partner agencies
• Promote the services of the organisation to local housing, justice, social welfare, government agencies and other stakeholders.
• Contribute knowledge, expertise and ideas to appropriate local forums.

Administration

• Set up and maintain casework and other admin systems in accordance with organisation specifications.
• Maintain agreed monitoring and outcome information for commissioning agencies and internal management purposes.

Professional development

• Keep up to date with legislation, case law, and good practice in debt and welfare benefits advice, attending appropriate training courses, using online resources and reading relevant publications.
• Attend meetings as required by manager.
• Participate in staff development programmes, supervision and performance management meetings.

General

• Uphold the aims and principles of the organization.
• Comply with all the organisation’s published policies and procedures with attention to Health and Safety, Risk Management, Confidentiality, and Equal Opportunities.
• Comply with organisational, statutory and legislative requirements.
• Maintain regular contact with colleagues in Homemaker Southwest.
• Undertake other such duties as may be required to ensure the effective delivery and development of the service.