It Support Jobs

We have an exciting opportunity to join the Pan London Children & Young People's Service as a Caseworker working part time, 18.75 hours per week, covering East London.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts - Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression
• £500 welcome bonus on successful completion of probationary period (pro-rata for part time roles)

About the role:

This role is based in our Islington office with the flexibility of hybrid working. As a Children & Young People's Caseworker, you will:

• Conduct needs and risk assessments to ensure each CYP receives an individual support package that meets their needs, including safety planning, advocacy, emotional & practical support.
• Provide one to one support to children & young people living in families affected by domestic abuse, managing a caseload of approx. 12-15
• Regularly review the assessment of risk ensuring appropriate action is taken, making referrals to MARAC and local safeguarding processes
• Consult & involve children & young people in making decisions about themselves & service developments
• Establish links with relevant statutory partners in Social Care, Education, Health, Police and Housing, attending meetings as required

You will need:

• Experience working directly with vulnerable children & young people aged 4 - 17, on a one to one basis, with a proven ability to engage these clients through creative & appropriate methods
• Knowledge of risk assessment & taking appropriate action to safeguard as required
• An understanding of the issues for children & young people experiencing crime, domestic abuse and relationship abuse
• Ability to work with both internal & external stakeholders
• Effective organisational skills, able to prioritise effectively whilst maintaining accurate & confidential case records
• Strong written & verbal communication skills
• Good IT skills including Word, Excel, databases, internet and Outlook

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Family Support Worker

12 Month Fixed Term Contract

To cover the North East of England

£21,000 pa + benefits (company car, 25 days annual leave and pension)

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We looking to appoint a Family Support Worker to deliver a high-quality family support service as part of our North East Care Team.

Reporting to the Family Support Manager out of our North East Care team base and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand the processes of grief, loss and change - and how best to help others deal with its impact

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer

We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

As part of our learning and development Anne Harris skills development programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and introduction to play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

How to apply:

Please visit our website via the link and apply online.

Interviews will take place either on Teams or at our North East Care team office, with the dates to be confirmed.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

We are an equal opportunities employer and a Best Companies One-Star rated organisation.

The Events and Fundraising Executive will play a crucial role in the design and delivery of the Lady Garden Foundation’s varied annual calendar of fundraising events which include charity lunches, brand collaborations and our bi-annual Gala Evening, This role is unique, from the breadth of responsibilities, to the ownership it allows for an individual to flourish and grow in their role. 

We are looking for a confident, outgoing individual, comfortable in managing competing priorities and who is able to work collaboratively with a wide range of stakeholders. The successful candidate will be energetic, flexible and reliable in their day to day activities, have a keen eye for detail and excellent writing and organisational skills. In return we offer a role in a growing, enthusiastic, fast moving team and the opportunity to make a real difference.
 

Responsibilities and Duties

• Support the management and delivery of fundraising events including multiple major donor events, challenge events, brand collaborations and others as required.

• Stakeholder management (charity co-founders, trustees, guests, donors and sponsors) relating to the fundraising events

• Liaise with external events and related suppliers to ensure LGF team and co-founder needs are aligned

• Responsible for managing communications to guests, participants, attendees, manage enquiries and volunteers

• Data management of donors across all events in CRM (Donorfy)

• Undertake admin and clerical tasks - e.g. mailings, send outs, phone/email enquiries etc…

• Alongside the Communications and Awareness officer provide copy and update for the events section of the website

• Manage event equipment and stock

• Attend events when required, including occasional weekends and evenings and provide support to the wider team when required.

• Support with marketing activities of events including social media and email campaigns

• Support with capturing content for the Lady Garden Foundation’s social media sites - Instagram, Facebook and Tiktok (possibly Twitter) as well as website, including support with writing blogs, posts and  multimedia content 

• Awareness and research of key health issues and updates in the gynae arena (general)

• Awareness and research of activity from other charities within the sector (general)

•  To undertake other duties across the Lady Garden Foundation that may be required.

Qualifications and Skills: 

• Excellent organisational skills and attention to detail

• Strong IT skills including Microsoft Office

• A good understanding of the charity landscape including Fundraising Regulations 

• Effective diary management including your own 

• Ability to manage multiple activities at one time including direction from multiple individuals

• An understanding of women’s health issues and the gynae landscape including the five gynaecological cancers.

• Excellent communication and presentation skills

Person Specification:

This is a front-facing role and the post holder will need to identify and exhibit behaviours which promote our values and purpose. The right candidate will demonstrate a flexible approach, and an affinity and empathy with our charity: 

• Animated and enthusiastic

• High energy and reliable

• The ability to work independently and as part of a larger team

• Ability to use initiative and work positively and independently 

• Strong attention to detail and accuracy in all areas of work 

• Demonstrable time management skills

• Passion for our cause

Desirable Skills:

• Some event industry and charity experience

• Experience of using the Microsoft Office suite software

• Confident using MS Teams, Zoom and similar platforms (preferred) 

• Experience of using CRM software

• Confident in sharing ideas and knowledge

Equality, Diversity and Inclusion: 

The Lady Garden Foundation  recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage applications from people of all backgrounds and lived experiences.

Homemaker Southwest provides independent advice and support to people who require help in finding, setting up or maintaining accommodation throughout Devon.

As a Money Advice Caseworker, you will be responsible for delivering high quality support services to clients across Devon, by telephone and face-to face, to sustain tenancies and prevent eviction wherever possible, with due regard to Homemaker’s policies and procedures.

You will have experience providing money advice to individuals at risk of homelessness and contemporary knowledge of debt solutions and welfare benefits.

Important qualities include strong communication skills, the ability to work independently and empower others, and the capacity to simplify complex information for clients. While most appointments will be conducted over the phone, some clients will require in-home visits, so the job demands flexibility to travel and work from different locations, necessitating the use of a personal vehicle

MAIN DUTIES AND RESPONSIBILITIES

 Work with clients

• Ensure that clients receive a prompt and professional service.
• Provide advice and assistance through a range of channels: face-to-face, by phone, or by email. Seeing clients in office and at outreach locations and visiting clients in their own homes as required.
• Receive and respond to referrals from identified agencies in accordance with prevailing guidelines/funding.
• Provide support to clients including preparing accurate financial statements, budgeting advice, progression of debt options, advising on court proceedings for debt recovery and repossessions, and income maximisation to ensure take up of benefits and options such as backdating, overpayment and sanction challenges, appeals and representation if required.
• Keep the client at the centre of every case; check the client’s understanding and communication needs, agree on an action plan with clarity on who is doing what, encourage the client to be involved with actions as appropriate, keep the client informed of progress of case, and ensure cases are concluded in a positive way.
• Communicate and negotiate on clients’ behalf with third parties as appropriate.
• Give support in the sustainment of any tenancy, as appropriate.
• Ensure clients understand the terms of any tenancy or other legal obligation entered, or about to be entered into.
• Take a holistic approach to issues presented and signpost/refer to other services to help ensure that the advice and other support needs of the client are addressed appropriately.
• ·Ensure clients are encouraged to give feedback on the service they receive and take on any comments on ways we could improve the service.

Networking/Partnership

• Work closely with partner agencies
• Promote the services of the organisation to local housing, justice, social welfare, government agencies and other stakeholders.
• Contribute knowledge, expertise and ideas to appropriate local forums.

Administration

• Set up and maintain casework and other admin systems in accordance with organisation specifications.
• Maintain agreed monitoring and outcome information for commissioning agencies and internal management purposes.

Professional development

• Keep up to date with legislation, case law, and good practice in debt and welfare benefits advice, attending appropriate training courses, using online resources and reading relevant publications.
• Attend meetings as required by manager.
• Participate in staff development programmes, supervision and performance management meetings.

General

• Uphold the aims and principles of the organization.
• Comply with all the organisation’s published policies and procedures with attention to Health and Safety, Risk Management, Confidentiality, and Equal Opportunities.
• Comply with organisational, statutory and legislative requirements.
• Maintain regular contact with colleagues in Homemaker Southwest.
• Undertake other such duties as may be required to ensure the effective delivery and development of the service.

JOB DESCRIPTION

Job Title: Bank Retail Assistant

Team:  Retail

Salary range/pay band: £14.74 per hour

Reports to: Head of Volunteer Development and Retail

Direct reports: n/a

Hours: Ad hoc as required

Location: Allocated shop

Introduction to Shooting Star Children’s Hospices

Shooting Star Children’s Hospices

Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families. 

It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.

Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally.  We have a reputation for delivering high quality care.  We have a CQC rating of ‘Outstanding’

Introduction

Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.

Part 1: Job Profile

a) Main purpose of  job

In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

Decision Making Authority

The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)

The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.

The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.

Essential and desirable skills and experience

Essential

• Experience in either retail or charity retail.

• Administrative/cash handling experience

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

Desirable

• Experience of managing a team of volunteers or staff.

b)Scope of job

The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.

1. Customer service

2. Processing and pricing of donations

3. Merchandising, display and promotion of stock and housekeeping

4. Sales and financial reporting

5. Coordination of volunteer team

Part 2: Main duties and key responsibilities

a) Customer Service – 25%

• Dealing with customer queries and complaints courteously and effectively

• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints

• Ensure that any refunds are processed in line with SSCH refunds policy

• Ensure that the advertised trading hours of the shop are adhered to

• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly

b) Processing donations – 25%

• Process all donations as soon as possible, prioritising Gift Aid and high value items

• Prepare and clean items appropriately for display

• Oversee the recycling and arranging of collections

• Promote Gift Aid is at all available opportunities

• Ensure that the ongoing need for donations is publicised

• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation

• Ensure that stock is properly managed and rotated in accordance with latest guidance

• Identify high value or specialist items that may need to be sold in another capacity

c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%

• Ensure that all merchandise is displayed attractively and that the window display is eye-catching

• Ensure that there are high standards of cleanliness and tidiness in all areas of the  shop

• Publicise promotions and special events

• Support and promote Corporate events as required

• Purchase consumables and stock items in a timely manner

d) Sales and financial reporting – 10%

• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated

• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this

• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance

• Ensure that the till procedures are always followed by volunteers

• Ensure that issues affecting trade are monitored and communicated

• Ensure trading standards regulations are complied with

• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues

• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept

• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide

e) Coordination of volunteer team – 20%

• Ensure that volunteers are fully briefed on shop priorities and performance

• When required roster the volunteer team to ensure maximum productivity

• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate

f) Other duties

• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.

• The post holder will be required to apply for a Disclosure and Barring Service check

• The post holder must live within the area of work

g) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals. 

Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.

Part 3: Person specification: Qualifications, experience and skill levels

a) Qualifications

Essential

• 5 GSCE’s A-C or equivalent including Maths and English

• Car driver/owner with full clean license

Desirable

• Retail or customer service qualification

b) Experience

Essential

• Experience in retail or charity retail either as a volunteer or employee.

• Administrative/cash handling experience

Desirable

• Experience of managing a team of volunteers or staff.

c) Knowledge and Skills

Essential

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

d) General attributes

Essential

• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team

• Is organised and methodical and able to multi-task

• Works well in a team and on own initiative

• Is able to build good relationships with others

• Is flexible and willing to undertake varied responsibilities as part of a team

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

The Finance Manager will be responsible for providing day-to-day financial processing, management and reporting; and, with the CEO, for providing medium and long-term financial planning and analysis in support of the growth strategy. The role will involve responsibility for systems’ maintenance and development, business process improvements and building/facilities management of the offices at No.1 Buckingham Place, Victoria SW1.

The role will include (but not limited to):

• Processing and payment of all invoices, expenses; and grants (to individuals and training providers), ensuring appropriate approvals, accurate and compliant filing and storage on internal systems
• Raising of invoices and liaison with suppliers, including debt collection, as required
• Building/facilities/utilities management relating to QEST’s status as Freeholder and Landlord of the premises at No.1 Buckingham Place
• Processing of all invoicing and recharges relating to QEST’s role as Freeholder and Landlord, including rent, service charges and other services including insurance, utilities, IT and telephony
• Processing and reconciliation of bank transactions, with regular reporting to the CEO on cash status and projection
• Management of payroll and pension arrangements (with the payroll provider)
• Production of monthly management accounts for review by the CEO and Treasurer, including full written commentary on any variances, as necessary
• Preparation of financial papers, including analysis, for quarterly review of the Finance Sub-committee; and quarterly meetings of the Trustees’ Board
• With the CEO, preparation of the Annual Budget for approval by the Trustees’ Board (December)
• Preparation and management of year end accounts and processes, including liaison with auditors, as required
• Production of all income and expenditure and balance sheet accounts, journal adjustments, including accruals and pre-payments
• Preparation and filing of company tax returns, liaising with HMRC and auditors, as required
• Filing of Accounts with Companies House and the Charity Commission; as well as any changes to Directors (Trustees), and other legal and statutory requirements (eg Confirmation Statements) as required
• Undertaking of ad hoc project work, including evaluation of current business processes and practices relating to the finance function, and recommending and driving improvements

Assistant Recovery Worker - Homelessness 

Location: Southampton 

Salary: £23,217 per annum 

Full time  

Working Pattern (Wednesday, Thursday, Friday and Saturday - 0930 - 1915 - 4 on 3 off) 

Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and move towards independence?

Do you enjoy working in an environment where every day is different to the next?

Then this could be the role for you.

You will be working as part of a team to provide support for young parents, their children and the young people who use this service. You will love helping others and enjoy supporting individuals to achieve their goals and to become more independent!

They are looking for an Assistant Recovery Worker, who has a positive attitude towards their work and others to help contribute to a great working environment!

Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people! Your values will match theirs, and you will be committed to helping others and enjoy the real job satisfaction that this role will bring. 

Some of your duties will include:  

• You will complete daily welfare/client wellbeing checks across their dispersed buildings

• You will complete daily building checks in line with the shift planner to ensure our buildings are safe and well maintained

• Lead on the preparation of voids for relet including flagging and processing maintenance issues and general cleaning tasks

• You will provide key work support to our Emergency Bed clients during their stay

• You will encourage their involvement in personal progression in the form of education, training, employment activity or volunteering.

• You may help them develop their practical skills in areas such as budgeting, shopping, cooking and housework, laundry, health and hygiene

• Help to maintain a welcoming, safe environment, identifying and minimising all potential risks to users of the premises and the organisation

You will have: 

• Clear verbal and written English

• Good IT and keyboard skills

• Polite, assertive manner, ability to self -motivate

• Passion for working in a client/customer facing role

• Knowledge of the benefits system and tenancy legislation

• Have an interest and genuine concern for homelessness and related issues

• Knowledge of voluntary and statutory agencies

A full drivers licence and access to a vehicle is essential for this role

They reserve the right to close their adverts early if a successful candidate is found, so please submit your application as soon as possible.

Their benefits include: 

• Pension with life cover

• Generous holiday allowance

• Extra mile awards for outstanding work

• Work offers including discounted shopping vouchers, days out and holidays

• Cycle to work scheme

• Confidential employee assistance programme including access to counselling

• Employee voice – their Staff Council

• Recruitment referral scheme

They support and develop their staff by providing: 

• A comprehensive induction and training programme

• Management training

• Trauma-informed care training

• Specialist training, coaching and development opportunities linked to personal development plans

• Access to accredited qualifications

• Mental Health First Aid training and provision

• Access to counselling psychologists via their Psychology Service

If you love helping others and want to join their friendly team, they would love to hear from you!

Referrals Lead 

Are you passionate about delivering excellent mental health support? 

We're looking for an outstanding Referrals Lead to be the first point of contact for prospective Restore members (service users) and health and social care professionals wishing to refer clients / patients into our services. Every year, Restore works with over 500 people across Oxfordshire, supporting them on their mental health recovery journey and helping them plan for the future. The Referrals Lead plays a critical role at Restore, ensuring a professional, empathetic and knowledgeable response to all enquiries, establishing positive working relationships with our service teams and external agencies. 

We are committed to creating a supportive working environment where you can thrive and grow. We invest in learning and development opportunities to ensure you can provide the best possible support to service users and continuously develop as a practitioner.

Person Specification - please download the full job spec

Essential

• Excellent interpersonal and communication skills including face to face and on the telephone

• Ability to listen, empathise and provide accurate information to people in distress

• Knowledge and understanding of mental health issues

• Ability to work effectively with other statutory and voluntary sector agencies and their employees

• Excellent IT Skills, including MS suite, particularly in the use of Excel and databases

• Excellent administrative skills, particularly in organisation, planning and prioritisation

• Experience of data inputting and the ability to keep up to date records

• Ability to manage a diverse workload and multiple priorities

• Ability to work autonomously within a multidisciplinary team

Education

• GCSE or equivalent in Maths and English 9 to 4 (A to C) or equivalent

• Awareness of GDPR

Desirable

• Experience of working in a mental health setting

• Ability to write reports based on analysis of data

Closing date will be on Sunday 7th July 2024 at midnight

Interviews will be held on Friday 12th July 2024 

We are recruiting for Project Support Officer for a FTC for 12 months for an independent charity. Working in the Procurement and Programme Management Office, the Project Support Officer role will provide administrative support to the delivery of the charity's portfolio of programme and projects and business operations activity

Hybrid working

The Role
The Project Support Officer will provide administrative support to the charitys portfolio of programs and projects.
You will assist in the coordination of internal and external programs, applying effective project management methodologies.
The role involves supporting the commissioning process, including the creation of business cases and assessment of bids.
The Project Support Officer will also be responsible for contract management and evaluation of externally commissioned activities.
They will facilitate the involvement of people with Lived Experience of Gambling Harms in shaping the organisations work.
Secretariat support will be provided to advisory panels, program boards, and steering groups.
The role includes organising and delivering events, seminars, and workshops.
You will ill develop and maintain relationships with delivery partners and external stakeholders.

The Candidate
The essential knowledge and experience required for the role include understanding project management methodology, producing project documentation, providing customer care, and setting up processes.
The required skills and abilities include the ability to work on multiple projects, excellent IT skills, effective communication, and the ability to build strong relationships.
Desirable qualifications include PRINCE2, Agile Project Management, and Managing Successful Programmes.
General requirements include a commitment to continuous professional development, adherence to equal opportunities and diversity, and eligibility to work in the UK.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

The principal responsibility of the Grants Assessor is to be the main point of contact for all individual applicants to the Charity. Working with colleagues they will ensure that applications are processed efficiently, in line with our processes and grant eligibility criteria

We are recruiting for a Children’s Support Worker who will be working closely with children and their mothers who are living in our refuges escaping domestic violence and other forms of violence and abuse, to provide personal welfare support and ensure that our clients are provided with a safe, supportive, and welcoming environment.

A key requirement is to provide personal one to one and group support to children and young people to ensure they are provided with a safe, supportive, and welcoming environment. The post holder will support children who have witnessed or experienced domestic violence and plan and provide stimulating, safe, and appropriate activities.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Senior Finance Manager | London - Hybrid | up to £60, 000 | 12-month FTC

For a leading global NGO, we're recruiting a Senior Finance Manager for a 12-month contract. Reporting to the Director of Finance and IT, the Senior Finance Manager will support the Finance team through organisational change, will lead the oversee the month-end processes, quarterly forecasting, annual budget, cash-flow management and group consolidation. The Senior Finance Manager will be a key role in providing support and analysis to help decision-making.

What you'll be doing:

• Support budget holder's decision-making via insightful financial management, annual budget, and forecasting
• Lead on financial accounting and monthly management accounting processes
• Lead on month-end processes, including process improvements to income reconciliations
• Lead on quarterly reforecasting processes, ensuring templates and consolidation forecasts are submitted
• Lead on the preparation of VAT and Tax returns to HMRC and regulators
• Produce accurate cash flow forecasts
• Leading on system improvements to monthly accounting cycle and budgeting / forecasting
• Support the Director of Finance and IT with annual statutory audit processes for consolidated group, liaising with auditors

What you'll offer:

• Experience of financial management, and up-to-date UK charity regulations experience including SORP and FRS
• Experience of VAT and Corporation Tax
• Strong experience of financial management processes and reporting within an international development or humanitarian NGO
• Strong experience of financial control, and financial project management
• Strong experience of Excel, and ideally Unit4 / Agresso.

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As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Are you an experienced and versatile communications and events professional? If you’re eager to work in a dynamic, fast-growing membership organisation committed to improving sustainability in the sugarcane sector, we would love to hear from you.

In this exciting role, you will be responsible for producing content about Bonsucro and its members for our different communications channels, developing engaging social media assets and running our communications campaigns. You will also provide logistical and communications support for our in-person and virtual events. The communications and international events that you create play a foundational role in building Bonsucro’s global profile and promoting our mission.

Climate change, human rights, farmer livelihoods, women’s empowerment, pesticide reduction, and water use are just some of the critical topics this role will be communicating on.

Bonsucro is the global sustainability platform and standard for sugarcane. Our purpose is to collectively accelerate the sustainable production and uses of sugarcane. We work with people and organisations across the sugarcane supply chain, including small scale farmers and some of the world’s biggest brands.

We are looking for someone with a good range of experience and a passion for communications. You are versatile and highly organised and comfortable working in a busy environment with multiple concurrent tasks, deadlines and activities. Ideally, you will be a confident writer, able to understand technical information and translate it into accurate and engaging copy for multiple platforms. Most importantly, you will be excited to learn about Bonsucro’s work and contribute to engaging our stakeholders through effective communications.

Key responsibilities

Content, channels and events

• Produce well-written engaging copy, distilling complex technical material into easily digestible articles, blogs and other content pieces for a range of audiences
• Organise, schedule and create high quality targeted content across multiple channels (web, email/newsletters, social media and videos) and for a range of digital campaigns
• Commission consultants to provide content, proofread and edit material for publication
• Maintain and update our website, including working with an external web agency to resolve issues or address more complex requests
• Oversee Bonsucro’s internal communications related to the activities and operations of the communications team, to ensure that relevant information is shared across the organisation
• Support development of events programme and write website content for webinars and in-person events
• Draft and design event marketing material and liaise with sponsors
• Coordinate event logistics and lead on evaluation of events and provide recommendations for improvement
• Provide guidance on regional-led communications activities such as webinars, support campaigns and tell regional stories to ensure consistent messaging

Branding and monitoring

• Act as guardian of the Bonsucro brand, supporting colleagues in producing high quality communications within brand guidelines
• On a monthly basis, collect, organise and share data on the performance of our communications activities and outputs against pre-agreed metrics
• Manage and update communications asset library, such as photographs, presentation decks, member logos and reports so that staff can easily access the resources they need
• Provide assistance to team in preparing presentations to ensure consistency in messaging and branding
• Liaise with and supervise external contactors

Person Specification

Essential criteria

• Significant experience in communications and social media activities in a professional environment
• Excellent written and spoken English language skills
• Proven copywriting ability with a track record of taking complex or technical topics and making them accessible to a range of audiences
• Proficient with and prior use of graphic design software (e.g. Adobe, Canva), IT-based and web systems (Wordpress, Mailchimp and Salesforce )
• Strong organisational skills and time management
• Confidence in delivering administrative and logistical tasks
• Creativity and ability to take initiative
• Prior experience organising events and/or webinars
• Affinity with social and environmental sustainability issues
• Excellent interpersonal and teamwork skills
• Good attention to detail

 Other desirable criteria

• Ability to speak and write either Spanish or Portuguese
• Familiarity with sustainable agriculture and / or voluntary sustainability standards
• Prior experience working with membership organisations and/or in an international team
• Track record in media relations

Application process

Please note that we are operating a rolling application process and will consider applications as they come in. We will arrange initial screening calls with suitable applicants on an ongoing basis and are looking to hold first formal interviews w/c 15 July.

This is a varied and interesting role where you will oversee and manage our day to day operations. Join and help lead a team of dedicated individuals as we shape the future of our charity which is growing and expanding daily.  Responsible for the efficient, compliant and effective running of the operational underpinning with an exciting opportunity to help shape our future growth and realise our vision.  You will work as a valuable member of the senior leadership team and assist the CEO directly with the delivery of our strategic aims.  The successful candidate will be intrinsic in planning, implementing and delivering successful operations.We are looking for a special individual with a heart centred approach to ensure the delivery of exceptional work with families and people at the heart of everything they do from an operational prospective.  This is a very rewarding role within a small, organic charity where you will be able to measure the impact you make to others first hand.

Full job description and person specification are available with this ad.