Information Jobs

Age UK's Digital & Technology division is recruiting for a Service Desk Team Leader to join our customer-centric team.

This is an exciting time for the Service Desk as it is working to deliver a service improvement roadmap aligned to the Service Desk Institute's global best practice standards.

You will lead a team of Service Desk Analysts, with responsibility for tasks related to operational performance and people management. You'll work with the Senior Service Desk Analyst to develop and grow the team's technical skills.

The team will provide first touch support for all of Age UK's technical Infrastructure - including desktop, software and mobile device management and Telephony (includes Incidents, Requests and Changes). You'll work on operational and administrative activities associated with the Service Desk - including reports, account management, moves, adds, deletes and changes.

This is a great opportunity for an experienced Service Desk Team Leader to use your innovation to add to a Knowledgebase to help ensure team resiliency wherever possible.

This fulfilling role is offered on a hybrid contract with circa 4 days a week being worked on site at our London office. There will be a requirement to cover the Service Desk between the opening hours of 8am-7pm as agreed on a rota-basis.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience
Significant experience of operational management of a medium sized remote team on a busy Service Desk. (A, I)
Significant people management experience (A, I)
Significant experience of working with and managing Incident Management and Request Fulfilment processes (I, P)
Significant experience of working with an ITSM platform (A, I)
Significant experience of working with a Telephony platform (A, I)
Experience of working in an ITIL environment with a demonstrable knowledge of how ITSM processes are utilised to deliver an outstanding service (A, I)

Skills and Knowledge
Good understanding of effective Office 365 administration support (A, I)
Good understanding of effective Windows 10 troubleshooting support (A, I)
Good understanding of effective Active Directory/Azure Active Directory support (A, I)
Good understanding of Intune support (A, I)
Excellent communication skills, both written and verbal (A, I, P)

Personal attributes
Passionate about providing a brilliant User Experience (I, P)

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information
This role is hybrid between home-based and your designated office(s) with 4 days a week on-site plus ad-hoc as requested by the IT Service Delivery Management team. You'll be expected to share management cover of the Service Desk 8-7 core hours rota with the Service Desk leadership team.

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected. CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is able to provide Skilled Worker sponsorship for eligible roles only. If this applies to you, please contact the recruitment team to discuss. If the role is not eligible for Skilled Worker sponsorship you will need to have a pre-existing Right to Work in the UK. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

This exciting new role will be instrumental in supporting the provision and development of effective, efficient and optimized utilisation of data across the organisation, primarily using PowerBI.Working closely with the fundraising teams you will ensure they are receiving the correct insight to drive income and supporter growth.  Alongside the Insight Manager you will initially assist in moving MAF UK’s data model and reports to a Fabric data warehouse.  The data warehouse will become the single source of truth and the basis for all of MAF UK’s reporting needs.

In addition you will also have the opportunity to work on integration projects as MAF looks to bring data together in a unified way.

On the job training will be provided and there is potential for the job holder to undertake a data apprenticeship using the government funding scheme.

As the Data Analyst you will be responsible for

Enhancing PowerBI Reporting by:

• Maintaining the suite of self-service KPI reports for MAF UK via PowerBI and improve on this as required
• Owning the Quarterly Dashboard and ensure linked reports are fit for purpose
• Being proactive in delivering hands-on support to the Fundraising teams to help user adoption and understanding
• Gaining contextual knowledge of the Fundraising teams to be able to propose new reporting solutions to help campaign monitoring and drive increased income
• Ensuring the Fundraising teams are empowered to make strategic data-driven decisions and be prepared to respond to queries in a timely manner. This will include the use of third party data enrichment tools
• Building strong interpersonal relationships throughout the organisation to promote the confidence of the data team’s output
• Being proactive in setting up regular meetings with key stakeholders in discussing their reporting and analytical requirements
• Keeping up to date with PBI Product development
• Contribute to the design of data collection, criteria and maintenance aspects of new projects ensuring that data collected is adequate, of good quality, and matches what was sought
• Helping explain complex data processes to staff in a way that can be understood across the organisation and with the purpose of providing clarity

Supporting the Fabric Data Warehouse development by:

• Building knowledge of the MAF UK Fabric environment and assist the development as directed by the Insight Manager
• Being a confident deputy to the Insight Manager to troubleshoot and resolve issues as required
• Gathering requirements around a unified data model across MAF organisations and deliver a solution

Additional Tasks include:
 

• Develop and maintain a comprehensive knowledge and understanding of the existing D365 Configuration and system integrations within MAF UK.
• Monitor and maintain D365 usage, such as data cleansing and de-duplication, in collaboration with other team members
• Assist with data imports and be proactive in seeking data processing efficiencies across the organisation
• Working with other team members to ensure the Retention Policy is adhered to and is fit for purpose
• Other tasks as may reasonably be allocated from time to time by the MAF UK Senior Leadership Team
• Provide technical support for communal staff prayer and communications meetings
• Ensure that all information, utilised and disseminated by MAF UK is done according to all legislative and regulatory requirements (e.g. EU General Data Protection Regulation; Data Protection Act 2018).

 

Responsibilities common to all staff:

• Role modelling of organisational values and beliefs - to contribute to the shared spiritual life of the MAF UK team as a unique Christian charity. This will include attendance and participation in times of Biblical reflection and regular corporate prayer meetings.
• To participate in appropriate matrix programme and project teams, contributing skills and expertise to required timescales from the appropriate programme leader.
• To keep line manager informed of all relevant and timely information.
• At all times comply with statutory requirements for handling personal and sensitive data in a confidential manner and ensure that good personal data handling practices are developed, reviewed and encouraged
• To abide at all times by the Safeguarding and Conduct Policies, and all other MAF UK policies provided on the Intranet.

Christian values, beliefs and ethos of MAF UK:

As a Christian mission, MAF UK is seeking those who share in the evangelical Christian values and beliefs of the organisation, as described in the mission, purpose, values and beliefs statements. All staff will be required to support and actively demonstrate the Christian values of the organisation.

Essential Requirements

Experience

• Role-linked degree or educated to A-level or equivalent with relevant experience as noted below
• Experience of using Microsoft applications, including PowerBI
• Experience of modelling data
• Experience of analysing data and presenting complex results in a way that can be understood by non-technical staff and volunteers.

Skills and Abilities

• Proactive in investigating, understanding and resolving issues
• Ability to develop and present clear and concise reports which can be understood by non-technical users.
• Build and maintain strong relationships with senior members of the fundraising teams
• Proactive in moving projects forward and setting up meetings with relevant parties
• Confidence in pushing back where demands are unreasonable yet being accommodating to all requests
• Ability to translate business needs into appropriate data solutions.
• Ability to work as part of a team to achieve identified objectives, and to work independently as required
• Excellent understanding of relevant concepts in information governance (e.g. Data Protection Act 2018, EU General Data Protection Regulation).
• Ability to build a positive, committed atmosphere among teams.

Personal Qualities

Committed and mature evangelical Christian, able to demonstrate understanding and acceptance of the Statement of Faith and willing to proactively take part in MAF events and meetings e.g. prayer meetings, away days etc. Able to describe these beliefs and values to others so as to represent MAF as a Christian mission organisation

Desirable Requirements

• Experience of work with Microsoft Fabric, Dynamics D365, ClickDimensions
• Experience of using coding languages such as Power Query M, DAX, SQL

Role description, January 2025 

Reports to: Senior Consultancy and Training Officer

Direct reports: None

Location: 27 Swinton St, King’s Cross, London, WC1X 9NW, minimum of one day a week in the office 

Status, hours: Fixed Term Secondment for 12 months 

Salary: Grade D, salary in the range of £31,437 - £34,659 (includes 11% London Weighting), increases by 2.6% post April 2025, plus benefits. 

Role Summary

The Training & Consultancy Officer will work closely with the Senior Consultancy and Training officer and Head of Consultancy and training to deliver significant elements of activity.  The post holder will be responsible for the administrative duties in the team which include responding to prospects, creating booking forms, invoicing and liaising with our team of associates.

Key Tasks and Responsibilities 

Administration 

• Supporting with the Training & Consultancy inbox, acting as the point of contact for enquires 

• Liaising with potential clients and helping them to select the most relevant training

• Diary management – liaising with associates to get availability for clients and securing dates in diaries 

• Creating and managing booking forms 

• Keeping the booking trackers up to date with bookings and payments 

• Managing invoice request forms

• Ensuring income is recorded on trackers and post sheet and is imported to ThankQ 

Lead generation and marketing 

• Creating monthly marketing emails in email management system to send out to prospects and clients 

• Working with the communications team to ensure promotion of Consultancy & Training services 

• Ensuring that any new courses/associates etc are updated on website

• Supporting with adding relevant connections on LinkedIn 

Relationship management 

• Responsible for stewardship of clients pre and post training.  Ensuring: 

• Clients have relevant zoom links and pre training information 

• Seek feedback immediately post training 

• Seek feedback at key points after training for our monitoring purposes 

• Keep clients up to date with other relevant training and any new training initiatives 

Supporting on tenders and analysis  

• Supporting the team with tenders by: 

• Collating required information from colleagues across the organisation as directed 

• Proof reading and fact checking 

• Research to gather relevant information for tenders as required 

• Supporting with analysis of feedback gathered and producing regular reports

• Collating information from workshops and supporting the consultancy and training manager with analysis

Cross-organisational Role

• Work closely with colleagues across the charity to support their work and to act as ‘one team’.

• Work particularly closely with colleagues in the Communications team, optimising opportunities for joint working, especially to champion workplace offer. 

• Contribute actively and positively to charity-wide strategies.

Other Duties 

• Continually develop your knowledge of alcohol harm and solutions to it.

• Act as a positive ambassador for Alcohol Change UK at all times.

• Know, embrace and actively uphold the values of Alcohol Change UK at all times.

• Work flexible hours as necessary to meet the needs of the charity, time off in lieu (TOIL) will be earnt for any work required outside of normal working hours. 

Are you an Information Security expert looking to work for one of the UK's largest charities? 
 
British Heart Foundation (BHF) is undergoing a digital transformation and seeking an Information Security Manager to oversee Governance, Risk, and Compliance (GRC) within the security team and ensure regulatory and policy compliance.

Joining a dynamic and growing information security team at an exciting point in the charities history you’ll collaborate with teams across British Heart Foundation (BHF) to protect BHF’s objectives and integrity. Responsibilities include risk identification, assessment, mitigation, and maintaining a robust governance framework. 

You’ll also manage the Information Security GRC team, enhancing security, compliance, and risk posture in line with industry standards while maintaining ethical practices.

Working arrangements 
 
This is a blended role, where your work will be dual located between your home and our London office.  
 
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.  
 
About you 

This opportunity would suit an experienced GRC professional who excels in a collaborative environment and has hands-on risk management and reporting experience.

You’ll have strong knowledge and experience of working with the following:
• Payment Card Industry Data Security Standard (PCI-DSS) for a Tier 1 merchant
• General Data Protection Regulation (GDPR)
• NIST Cybersecurity Framework (CSF) v2.0
• Critical Security Controls Libraries such as CIS Controls
• Cyber Essential Plus (CEP)
With proven experience in managing and delivering complex GRC activities within a fast-paced and dynamic security domain, you’ll have previous experience of working within a risk management framework as well as Cloud Security governance.

To be successful in this role you’ll also have the following skills and experience:
• Effective at building relationships across a large complex organisation and influencing stakeholders.
• Excellent communication and presentation skills, able to translate complex security-related matters into terms that are easily understood by colleagues.
• Planning skills to develop a governance risk and compliance roadmap to be executed by the GRC team.
• Excellent analytical and problem-solving skills.
• Able to manage multiple tasks and meet deadlines in a fast-paced environment.

About us 
 
At BHF, we are focused on the urgent need to fund more research into heart and circulatory diseases like heart diseases, stroke, vascular dementia and the conditions that cause them, to find answers fit for 21st century challenges. We are independent, have more than fifty years of breakthroughs under our belts and we won’t stop until we beat heartbreak forever. 
 
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.  
 
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. 

Join Different Strokes, a national charity led by young stroke survivors for young stroke survivors. There are 100,000 strokes in the UK every year, and 1 in 4 of these happen to someone of working age or younger. We aim to promote independent stroke recovery and help younger stroke survivors to reclaim their lives.

We are a small national charity that really cares about what we do. We are in an exciting period of growth and are looking to expand our team. We are seeking a passionate individual to work alongside our marketing manager.

As our Information Officer, you’ll play a vital role in developing and refining our information resources for stroke survivors and their families. Your primary focus will be to lead the creation and enhancement of our information packs, which cover a range of topics important to our community. Collaborating with team members and gathering insights from stroke survivors, you’ll ensure that our materials are accessible, informative, and aligned with our community's needs.

The role would be home based, but require regular visits to our office in Milton Keynes. Initially it is offered as 20 hours per week on a 12 month contract, but there is potential for this to be extended. The salary is £24,500 per annum pro-rata.

This role will include occasional weekend working due to our out-of-hours monitoring of our online support group.

We aim to empower and uplift those affected by stroke, ensuring they have access to practical information, emotional support, and a welcoming community. If you’re passionate about making a difference and have a knack for creating accessible, informative content, we’d love to hear from you.

To apply for this position, please apply via our website by sending a CV, a supporting statement which addresses all criteria on the person specification, and a completed equality and diversity monitoring form. 

Applications are particularly welcome from individuals who have been personally affected by stroke.

Closing date: Monday 10th February 2025

Interviews to be held w/c Monday 24th February 2025.  Interviews will be held virtually; if you have any accessibility requirements regarding interview please let us know.

We seek a proactive and collaborative communications professional to provide impactful information and communications for EU citizens and Ukrainians, for our supporters and donors, and for the wider public. With excellent writing, creative and technical skills you will carry out a range of responsibilities to boost our charity's mission. You will raise the authentic voices of people seeking a home in the UK who are affected by Brexit and by the war in Ukraine and celebrate their contributions to our society.

Please submit a cover letter with your CV, explaining how your own unique experience and background meet the person specification. 

Providing information for people affected by sarcoma is at the heart of our mission at Sarcoma UK.

The Information and Content Officer will be responsible for supporting the development, maintenance, and promotion of a comprehensive range of high-quality information resources for sarcoma patients, their families/carers, healthcare professionals, and the general public. This includes creating new content as well as reviewing and updating existing materials across various formats such as print publications, digital platforms, videos, and social media.

The role involves close collaboration with healthcare professionals, patient reviewers, internal teams, and external stakeholders to ensure both accurate and accessible content.

This is an ideal role for someone who wants to expand their knowledge and experience in a role that can make a real impact for people with sarcoma cancer and their loved ones.

Benefits:

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Volunteering day per year
• Enhanced sick, maternity and adoption pay
• Sarcoma UK Life Insurance Scheme
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group
  • Team activites throughout the year
• Interest-free season ticket and bicycle loan

Our Values

• Pioneering we are leading the way to a better future for the sarcoma community.
• Together we are creating a community to make a difference for all those affected by sarcoma.
• Expert we use our expertise in understanding sarcoma to deliver better outcomes.

Duties and Responsibilites 

Content development:

• Work with the Information and Content Manager to research, write, edit and produce new information materials including print publications, web pages, videos, etc.
• Work in line with Sarcoma UK’s information production process, including:
  • Liaise with clinical experts and patient reviewers throughout the content development process
  • Maintain formal systems within the information production process in line with the PIF tick quality mark
• Ensure all new content meets clinical standards, brand guidelines, plain English principles, and accessibility requirements.

Content updates & maintenance: 

• Continuously review and update existing print and digital information resources to ensure accuracy.
• Maintain a structured review schedule to keep materials current as per the PIF quality mark.
• Manage a comprehensive database to track all information resources and versions.

Content promotion & distribution:

• Work with colleagues to create promotional content for Sarcoma UK's information resources across multiple channels.
• Utilise social media platforms to extend reach and engagement with target audiences.

• Collaborate with internal communications and digital teams on content publishing and marketing.

Administration & reporting:

• Collect metrics and provide regular reports on content performance, user engagement and feedback.
• Assist in developing evaluation methods to assess impact of information resources.

General:

• To support new work within the information team.
• Work closely with healthcare professionals, people affected by sarcoma, and staff members.
• To attend Sarcoma UK events and take part in Sarcoma UK’s wider work.
• To travel occasionally to meetings and events. Occasional weekend or evening work may also be required and time off in lieu will be given.
• To undertake other appropriate duties as necessary for the efficient operation of Sarcoma UK.

London, £30,000-£35,000 depending on experience, 36 hours per week, permanent

Do you enjoy problem-solving? Are you customer service focused?  Are you confident in using existing software and have an interest in new and emerging technology?  If you are looking for the next step in your facilities management or IT career, you could be our next Facilities and IT Support Officer.

Working for us means you will be supporting our mission to lay the foundations for ground-breaking new discoveries and life-changing advances. We give hope to people whose health conditions are overlooked, by supporting research in areas that are underfunded. We invest in the brightest and best researchers, ensuring the next generation of scientists can continue to solve the biggest challenges facing human health.  We are a broad and ambitious medical research funder and we operate to the highest professional standards. 

As our Facilities and IT Support Officer you will play a crucial role in delivering our new five-year strategy, Giving hope through life-changing medical research, by ensuring our office operates efficiently and effectively, and our team are supported with a first class operations function.

Your main responsibilities 

• Maintaining the office including liaising with external service providers for the maintenance of fixtures and fittings, H&S equipment and supplies such as fire prevention/detection/fighting equipment, and other service contracts.  Troubleshooting facilities issues as they arise, escalating as necessary.
• Supporting the discharge of the organisation’s health and safety responsibilities by undertaking H&S risk assessments, managing Display Screen Equipment (DSE) assessments, creating Personal Evacuation Plans, carrying out health and safety inductions for new starters and serving as a member of the charity’s first marshal and first aider team.
• Acting as the primary contact for our IT service provider, liaising with them to resolve problems with office equipment or software.  Supporting staff and visitors with IT-related matters, resolving common IT issues where possible, delivering training and developing training guides on IT equipment and software.
• Processing new starters including liaising with the IT service provider for the provision of new accounts and equipment; setting up new accounts in the house style and adding users to email and chat distribution lists; inducting new staff on the use of IT equipment and software.  Arranging the closure of accounts of leavers and managing the retrieval of IT equipment.  Managing secure access provisions to the charity’s offices.
• Supporting the implementation of policies and practices which put environmental sustainability at the forefront of our business operations and our office.  
• Supporting office design planning and reconfigurations or moves, ensuring the office meets the needs of our growing team.

What you will bring

• We would like to hear from you if you:
• Have experience in facilities management or providing IT support.
• Have experience in fulfilling (or a demonstrable understanding) of office health and safety requirements.
• Can find solutions to problems and take responsibility for ensuring these are resolved.
• Are able to negotiate and manage relationships with external providers, such as trades people.
• Can demonstrate a good level of general IT skills and assist others with resolving common issues.
• Can confidently work with the Microsoft 365 package (specifically excellent M/S Word, and good M/S Excel, M/S Teams, M/S SharePoint).
• Can demonstrate an understanding of basic ‘backend’ IT administration, such as printer setup, user account settings, shared mailboxes).
• Can provide excellent customer service.

Our offer

• £30,000-£35,000 depending on experience, full-time (36 hour week); willing to consider part-time (min. 0.8 FTE)
• 30 days of annual leave per year plus bank holidays (some of which can be used flexibly)
• 10% maximum employer pension contribution
• Life insurance at four times salary
• Enhanced family-related leave and sickness leave
• Learning and development programmes and external training opportunities
• Generous additional benefits including regular team lunches, annual health assessments and optional social programme
• The opportunity to join a dedicated team making a difference to human health

We value spending time working in-person to develop strong connections with each other and with our mission.  As the role will be responsible for supporting the delivery of the day-to-day management of our office in Central London, it will be suited to somebody looking for a position that is predominantly office-based (Monday-Thursday), although there will be opportunities for remote working (Fridays).

Please see our website on how to apply

Closing date: 05 February 2025

Interviews: 17 February 2025

Applications Manager
Location: Hybrid - 3 days remote, 2 from the office in Stratford, E20
Salary: Competitive, dependent on experience
Contract Type: Permanent
Hours: 35 hours per week (Flexible arrangements considered)
Reports to: Head of Technology

About the Organisation

We are supporting a dynamic and impactful organisation dedicated to making a real difference in people’s lives. Their work is driven by strong values, collaboration, and a commitment to using technology to enhance efficiency and effectiveness.

About the Team

The Information & Technology team connects, protects, and empowers the organisation and its stakeholders. The ICT team maintains a modern, cloud-based environment, supporting approximately 400 office and remote staff. Key applications include M365, SharePoint, Salesforce, Unit4 ERPX, Snowflake Datacloud, and Asana.

About the Role

The Applications Manager will play a vital role in overseeing and developing the organisation’s applications, ensuring they align with strategic goals. The role involves hands-on management of SharePoint, as well as wider responsibilities for corporate applications, governance, and support. Working alongside an integrated service provider, you will help shape the organisation’s technology strategy by ensuring optimal system performance, security, and usability.

This is an exciting opportunity to work in an agile environment, where decision-making is streamlined, and innovation is encouraged. The successful candidate will take ownership of this role, working collaboratively across teams and providing expert guidance on application management.

Key Responsibilities

• Provide strategic and hands-on management of SharePoint and Asana, ensuring they meet the organisation’s needs.

• Support teams across the organisation in application management, ensuring governance, security, and supplier accountability.

• Assist the Finance department in managing the newly deployed UNIT4 ERPX system.

• Maintain a comprehensive application register and map the organisation’s data architecture.

• Ensure data security, consistency, and reliability across interfaces and workflows.

• Keep up to date with advancements in applications and translate knowledge into organisational benefits.

• Develop and maintain effective business continuity plans for key applications.

• Champion shared organisational values and inclusive practices in all aspects of work.

Essential Skills and Experience

• SharePoint administration and development experience.

• Proven track record in enterprise application deployment and management.

• Strong understanding of information governance and security policies.

• Experience with application testing, documentation, and user training.

• Knowledge of Cyber Essentials+ and security best practices.

• Experience in data and application architecture mapping.

• Supporting cloud-based applications in environments such as Azure or AWS.

Desirable Knowledge & Skills

Experience in any of the following areas is advantageous:

• Applications: SharePoint, Asana, Zendesk, Unit4 ERP, Salesforce, Visio, Microsoft Office 365, Microsoft Copilot.

• Technical: Change & release management, Windows OS, Azure Active Directory, AWS, ITIL frameworks.

• Professional Competency: SFIA Level 4-5.

Key Behaviours & Attributes

• Mission-Driven: Committed to using technology for positive impact.

• Strong Communicator: Ability to convey technical information to non-technical audiences.

• Results-Oriented: Focused on practical application of technology to drive efficiency.

• Security-Conscious: Understands the importance of safeguarding data.

• Analytical Thinker: Makes evidence-based decisions and problem-solves effectively.

How to Apply

If you are a tech-savvy professional looking to make an impact in a mission-driven organisation, we’d love to hear from you! Please send your CV and application to Harris Hill. Applications will be reviewed on a rolling basis, so early submissions are encouraged.

Are you passionate about technology and driven by a desire to contribute to positive change? 

 This is an opportunity to make a significant impact on children's lives globally through a charitable organisation. This role involves contributing to the mission of promoting the rights and well-being of every child, ensuring they have access to education, healthcare, and protection from harm. The position offers a dynamic and inclusive environment where skills and expertise will help shape a better future for children around the world
You'll be a key point of contact across the organisation, collaborating with colleagues at all levels.  This involves confidently communicating technical information, offering insightful advice on improving business outcomes, and providing effective day-to-day technical and user support. 

While this role doesn't have direct reports, it requires strong influencing skills and the ability to motivate others to achieve shared goals.
Advanced proficiency in SharePoint is essential for this role.  A good working knowledge of Microsoft Office software, ITIL framework, change management processes, and information governance principles is also important.  You'll need strong communication skills to effectively discuss technical and contractual topics with colleagues and suppliers, and confidently present information to a variety of audiences.  The ability to produce clear and concise documentation is key.

This is a hybrid role with 2 to 3 days required in the office per week

As IT Manager (Applications) your day to day will include:

• Map and maintain the data architecture and application register.
• Support teams in applications management, ensuring appropriate supplier contracts, effective governance, and accountability.
• Manage centrally managed applications (primarily SharePoint), including development and user support.
• Ensure secure, consistent, and reliable data interfaces and workflows.
• Continuously update application knowledge and apply it effectively.
• Demonstrate successful business continuity arrangements for key applications

Your skills and experience will include.

• Advanced SharePoint expertise (administration and development)
• Hands-on experience in enterprise application deployment and administration
• Practical experience with information governance and security policy implementation
• Experience in application testing, creating technical documentation and user training materials.
• Familiarity with security standards (including Cyber Essentials ) and data/application architecture mapping.
• Proficient in supporting and maintaining applications in cloud environments.

Essential IT Skills:

• SharePoint

The following IT skills are advantageous:

• Asana
• Zendesk
• Unit 4 ERP
• Salesforce
• Visio
• Microsoft Office 365
• Microsoft Copilot
• Change and release management
• Windows operating system
• Azure Active Directory
• AWS
• ITIL

 
If you're passionate about using your technical expertise to make a difference, please send your CV to [email protected] by February 17th.  Early applications are advised as we may close the role sooner if we receive a high number of suitable candidates.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About The Role

Are you ready to make a difference with your technical expertise? Do you want to work for a purpose-driven company where your skills will directly contribute to transforming lives?

At Alzheimer’s Society, technology is at the heart of our mission to create a world where dementia no longer devastates lives. We’re excited to offer an opportunity for an experienced Microsoft 365 professional to help drive impactful change through digital transformation.

Reporting to our Infrastructure Manager, you’ll manage and optimise our network infrastructure, including Active Directory, Azure, Microsoft Entra ID, and Microsoft 365 services. You’ll ensure the stability, security, and efficiency of our systems while collaborating with external managed service providers to implement and maintain these technologies.  

How you'll make an impact:

- Manage and maintain our network infrastructure, including switches, routers, firewalls, and VPNs, ensuring performance and reliability.
- Administer Active Directory, Azure AD, and Microsoft Entra ID, including user account management, group policies, and multi-factor authentication (MFA).
- Optimise Azure resources and Microsoft 365 services (Exchange, SharePoint, Teams), ensuring secure and efficient operations.
- Implement robust security protocols, monitor for compliance, and respond to incidents in collaboration with managed service providers.
- Provide technical support to staff, ensuring timely resolution of Microsoft-related issues and delivering training on best practices.
- Maintain comprehensive documentation and identify opportunities for system improvements, automation, and cost efficiency.

You’ll work with the following tech stack: 

- Active Directory, Azure AD, Microsoft Entra ID, Microsoft 365 (Exchange, SharePoint, Teams).
- Multi-factor authentication (MFA), single sign-on (SSO), Microsoft Intune, SIEM solutions.
- Routers, switches, firewalls, VPNs. 

Why join us?

Your wellbeing and work-life balance are central to our success. Joining our team means making a meaningful impact while enjoying a range of benefits designed to support your personal and professional wellbeing.  

We offer flexible working options, including homeworking and arrangements like 9-day fortnights, to help you balance your life and career. You'll also enjoy 27 days of annual leave (plus flexible bank holidays), dedicated wellbeing days, a cash health plan, access to a virtual GP, life assurance, enhanced parental leave, and many more benefits that prioritise you.  

About you:

You’re a talented IT Systems Administrator with a proven track record of managing Microsoft environments. You excel in tackling technical challenges with a proactive mindset, turning complex problems into innovative solutions.

Must-haves: 

- Proven experience managing Microsoft environments (Active Directory, Azure, Microsoft 365).
- Strong knowledge of network infrastructure, including routers, switches, and firewalls. 
- Experience managing vendors and delivering high-quality IT services. 
- Current certifications such as AZ-305, AZ-900, MS-100, AZ-104, or CompTIA Network+. 
- Familiarity with endpoint management tools (e.g., Microsoft Intune) and security tools like SIEM. 

Nice-to-haves: 

- Experience with hybrid cloud environments and cloud migrations.
- Proficiency in PowerShell scripting for automation and configuration.
- Knowledge of data governance and security best practices.
- A degree in IT, Computer Science, or a related field. 

Interview Dates:

Application Deadline is 12th February 2025. 
Interviewing are week commencing 24th February 2025.

About Alzheimer's Society

Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

Senior IT Systems Engineer: Empowering Missions with Technology

Are you ready to transform missionary aviation through IT excellence?

Imagine your technical expertise ensuring seamless IT systems that keep life-saving missions running in the world’s most remote areas. At Mission Aviation Fellowship International (MAFI), this isn’t just a role—it’s a calling. We’re looking for a passionate and skilled Senior IT Systems Engineer to join our team and play a critical role in advancing our mission.

The MAFI Mission: Where Faith Meets Innovation

Since 1945, MAFI has been delivering hope to isolated communities, bridging the gap between despair and renewal. With a fleet of 116 aircraft, we connect the world’s most remote regions with medical care, disaster relief, education, and the message of Christ. Behind every flight is a robust IT infrastructure—and that’s where you come in.

Your Mission, Should You Choose to Accept It

As our Senior IT Systems Engineer, you’re not just solving IT issues—you’re creating pathways of connection and reliability. Your technical expertise will ensure systems run seamlessly, empowering life-saving missions in the world’s most remote regions. From securing networks to troubleshooting in real-time, your contributions will be the backbone of our efforts to bring hope, healing, and the love of Christ to those who need it most.

Why Join MAFI?

• Purposeful Work: Your skills will directly support life-saving missions.
• Collaborative Team: Work alongside passionate professionals dedicated to making a difference.
• Global Impact: Your work will touch lives across the globe, from Africa to the Asia-Pacific.
• Professional Growth: Opportunities to develop and refine your expertise in a unique, mission-driven environment.

Education & Qualifications: 

Essential: 

Excellent Communication Skills, including spoken and written English 

ITIL Qualification or good practical experience working in an ITIL environment 

A good general level of education 

Desirable: 

Formal IT Qualification

To apply, please click on 'apply now' and we will send you further instructions on how to register through our recruitment portal. 

Location: Ashford Support Office (other locations may be considered for the right candidate) 

We are looking for a Research Manager to develop our work investigating and reporting on the UK nuclear weapons programme, nuclear disarmament and related issues.

This is an exciting and challenging time to join Nuclear Information Service (NIS) as the UK continues its controversial work on Trident replacement and the building of the Dreadnought submarines. You will have opportunities to make headlines as you inform press, parliamentarians, the public and campaigners of developments, incidents, costs and risks of the UK’s nuclear weapons.

You will be responsible for delivering our strategic plan alongside a committed and active board of directors, the Operations Manager and volunteers.

If you can demonstrate current research and analysis skills, an interest in and understanding of the technological and political context in which the UK’s nuclear weapons programme operates, ideally with experience in press and parliamentary work, and the ability to co-manage a small organisation then we would like to hear from you.

This peer support project is delivered in partnership with South West London and St George’s Mental Health NHS Trust to support Carers of people with mental health conditions.  This project will work to support Carers through one-to-one support, outreach, training and peer support groups.

About The Role: 

Using your lived experience of caring for someone with a mental health condition, and a strengths-based approach, you will support mental health Carers in their caring role.  You will provide person centred one-to-one- support, information, signposting, and advocacy, develop, and facilitate peer support groups and deliver training and outreach sessions at different locations across the borough. 

Key Requirements Include: 

• Lived experience of Caring for someone with a mental health condition 

• Knowledge and understanding of mental health and the associated challenges and support needs. 

• The ability to work within the principles and values of peer support. 

• Confidence supporting people on a one-to-one basis. 

• Experience of / ability to facilitate peer support groups and training. 

• Clear communication and good interpersonal skills  

• Efficient organisation and time management skills 

• Developed IT skills, with experience using databases and communication platforms.