Housing Management Jobs

This is an exciting opportunity to deliver regional housing management services across Essex, Cambridge and surrounding areas. 

Regional Housing Manager
Area of operation: Resident Services
Salary: £46,972
Hours: 37.5 hours per week
Responsible to: Resident Services Director
Pension entitlement: Company Stakeholder Scheme
Annual leave entitlement: 30 days per annum
Place of work: Flexible with requirements for regular travel to English Rural’s offices in Surrey and site visits as necessary (Hybrid Contract) – covering a patch predominantly across Essex and Cambridgeshire
Essential Car User Allowance: This role is eligible for English Rural’s essential car user scheme (£5,200 per annum)

About English Rural:

English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people.  We own and manage around 1,500 affordable properties, spread amongst 150 villages, and have a development programme of around 200 more homes.

About the role:

Working under the leadership of the Resident Services Director and collaboratively with housing, repairs and allocations colleagues, the role will be expected to inform and deliver agreed business strategy.  Building relationships with residents and external partners is essential, as we continue to achieve an effective housing management service.

About you:

To succeed in this role, you will have a proven track record working in housing management. You will need good communication and interpersonal skills, with an ability to collaborate and work effectively within a fast-paced environment. Experience in arrears collection, tenancy management and delivering customer satisfaction are essential. The right candidate will have sufficient housing expertise both through formal CIH qualifications and direct experience. English Rural is looking to invest in and develop the right candidate to grow with our business.

Closing Date: 5pm on Monday 17th February 2025
Interview Date: Friday 21st February 2025 (interviews to be held in central London)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK.

English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.

No agencies please.

The role of the Community & Housing Officer is pivotal within the Simon Community Creating Homes initiative in managing and sustaining tenancies for individuals transitioning out of homelessness. 

The Community & Housing Officer will play a key role in expanding housing opportunities by building and maintaining strong partnerships with landlords, housing providers, and other key stakeholders. Through these collaborations, the post holder will help increase access to affordable and secure housing, while contributing to the broader goal of ending homelessness within the community.
​​​​​​
The position requires a proactive and compassionate approach to both housing management and community development, ensuring that tenants are supported and that the initiative’s housing impact continues to grow.
​​​​​​
Essential Criteria:

• CIH Level 4 qualification in Housing or degree in a related discipline (e.g., Housing, Property Management, Social Policy) OR A minimum of two years’ relevant experience in a housing-related role with a commitment to obtaining a CIH Level 4 qualification within an agreed timeframe.
• Demonstrate a detailed understanding of the operation and regulation of the private rented sector in Northern Ireland, including landlord responsibilities and tenant rights.
• Show a strong understanding of housing supply and availability in Northern Ireland, particularly in relation to social housing, the private rented sector, and people at risk of homelessness. Proven ability to build and maintain strong relationships with landlords, tenants, and other stakeholders.
• Hold a full, clean driving licence (or alternative means of travel if a disability prevents driving), as regular travel across Northern Ireland will be essential.

Desirable Criteria:

• A Level 5 or above CIH qualification in Housing or a postgraduate degree in a related field such as Property Management, Housing Policy, or Social Work.
• Previous experience working with individuals at risk of or transitioning out of homelessness, particularly in a supported housing or tenancy sustainment role.
• Familiarity with social housing allocation systems in Northern Ireland, including the Common Selection Scheme.
• Familiarity with housing or property management systems and strong IT skills for record-keeping and reporting.

​​​​​​​​​​​​​​Why work for the Simon Community?
We offer an extensive benefit package, including:

• Pension Plan
• Employer funded Healthcare - Benenden Health and Health Shield (includes savings on gym memberships and retail outlets)
• Death in Service Benefit
• Generous Annual Leave Entitlement
• Learning and Development Opportunities
• Compassionate Culture
• Occupational Sick Pay
• Health & Wellbeing Initiatives
• Management Development Programmes
• Long Service Awards
• Blue Light Card Scheme.​​​​​​​​​​​​​​

​​​​​​​​​​​​​​Great Place to Work Accreditation
Achieving the Great Place to Work accreditation is a testament to our dedicated staff. As we celebrate, our commitment to continuous improvement remains steadfast. We pledge to foster a culture of ongoing enhancement, marked by recognition and appreciation. Moving forward, we are determined to make Simon Community an even better workplace. 

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.

The Role

To provide a high-quality housing management service, ensuring outstanding customer service and service delivery, by a being a primary point of contact for tenants. Manage a patch of approximately 100 units. Engage with tenants to provide a responsive efficient housing management service that is consistently excellent for all tenancies. Housing Officers are expected to carry out the vast majority of their duties (70%) at our managed accommodation. 

The Housing First Support officer is to work within our Support Team in conjunction with East Staffordshire Borough Council in delivering the ‘Housing First’ scheme.

Housing First is a globally-recognised approach to addressing rough sleeping.  It is a model which prioritises access to stable accommodation over the requirement for an individual to first address any other support needs they have (i.e. it does not require the person to be ‘tenancy ready’).  The offer of housing and support are separate and enables people to sustain their accommodation and begin their transition to living off the streets. 

As a support officer you will provide intense support and be responsible for agreeing and implementing a robust action plan with the individuals and coordinating external agencies to ensure positive outcomes.

We are looking for someone who has the ability to motivate and effect change in difficult circumstances.  You will need to be a highly motivated individual who is able to work independently and under pressure.

A full driving licence and vehicle are essential for the role. The successful candidate will require an enhanced DBS check.

Closing date for applications is 14 February 2025.

We welcome applications from all sections of the community.

Vibrance has an exciting opportunity for a Housing Officer to join our small and busy Housing team hybrid working across North London and Essex. We are offering a full time role with a salary of £28,000 per annum, plus benefits.

About the role:

As a Housing Officer, you will be responsible for providing a housing management service to the service users living in Vibrance owned and managed services. You will provide support to Vibrance services in relation to health and safety, maintenance, housing law and tenancy issues, rent collection, and arrears management. You’ll also provide specific support and advice to individuals who use Vibrance services with housing matters and money advice.

The Housing Officer role will be supporting our services located across North London & Essex and as such ability to travel is essential and a car driver would be preferable.

Responsibilities as our Housing Officer will include:

• Supporting prospective service users (and their carers where appropriate) with all aspects of the moving in/out process, to ensure that people are able to make an informed decision about whether or not to move in or move out
• Ensuring that individuals are maximising their benefits, including supporting them to make claims and liaising with the Dept of Work and Pensions and Housing Benefit staff as necessary
• Providing support to ensure that individuals are able to maintain their tenancies, including debt/arrears management, anti-social behaviour resolution, and the issues that can arise from shared living
• Working alongside our service managers and landlords to ensure that accommodation remains fit for purpose, well maintained, suitable for the individual residents and that all health & safety responsibilities are being met

In return for your skills, knowledge, and experience, you’ll enjoy:

• A comprehensive training programme
• Generous holiday entitlement
• Pension scheme
• Rewards and recognition for your service
• AIG Lifeworks Work-life Assistance (24 hours)
• Enhanced Maternity & Paternity Pay
• Flexible Working Options (Subject to service requirements)
• Learning & Development
• Mindful Employer
• Positive about Disability
• DBS online applications paid by Vibrance
• Long Service Awards

Vibrance welcomes applications from all sections of the community including from people with disabilities. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who satisfy the essential criteria for a job vacancy and consider them on their abilities

To join us as our Housing Officer please click apply below.

The Whiteley Homes Trust “the Trust” is a charity that manages Whiteley Village in Surrey. The purpose of the charity is to provide homes for older people of limited means from all over the country.  Founded over a hundred years ago in Walton on Thames, Surrey, the Village is located in 225 acres of beautiful grounds and is a very special place to live and work.

Established in 1917 the village has many Grade 2 listed buildings and provides housing for nearly 400 older people of limited means. There are 265 Almshouses and 51 extra care apartments and the Village also has a church, social and leisure club, shop and café.

We became a Registered Provider in 2024 and the Head of Housing will lead on the Trust’s strategic and operational delivery of our housing management services.

You will have a strong background in in housing management and will lead a small team to deliver an efficient, professional and cost-effective service with high levels of customer satisfaction.  You will understand the support needs of our residents whilst meeting regulatory requirements of the Regulator for Social Housing, the Care Quality Commission and upholding the standards set by the Almshouse Association.

Reporting to the Director of Operations, you will be responsible for all aspects of housing management including applications, allocations and lettings, income collection, managing antisocial behaviour and other breaches and supporting residents to manage their licences or tenancies. The position will be accountable for making business decisions that align to the Trust’s strategic goals, vision and objectives.

The role will have line management responsibility for the Housing Team and a close working relationship with the Head of Property, Head of Community Services and the Registered Manager of the Extra Care facility.

What will you be doing?

Main Responsibilities

• Leading and developing the Housing team to ensure they provide an excellent service for residents.
• Ensure the Trust’s housing management systems and controls are effective and robust, and that the Trust is fully compliant with all Landlord obligations, relevant laws, regulations and quality standards of the Regulator of Social Housing, the Care Quality Commission and the Social Housing Regulation Act 2023.
• Line Manage the Housing team with responsibility for recruiting, training, motivating, performance management and absence management ensuring an efficient, professional, responsive and customer led service.
• Maximise the Trust’s income by effective management of arrears associated with licence agreements, maintenance charges, rents and service charges and to take appropriate action to recover debts incurred.
• Manage antisocial behaviour and other breaches in line with the Trust policy as well as taking a proactive approach to resolving neighbour disputes and anti-social behaviour.
• Work with the Head of Property to develop an effective void strategy that ensures properties are let to a good standard while minimising void times and costs.
• Record KPIs and report to the Leadership Team monthly and implement processes to ensure targets are met.
• Review and update Housing policies where required.
• Develop and maintain good working relationships with residents, managers, colleagues and external stakeholders.
• Investigate and respond to all Housing Services complaints within set timescales and proactively deal with issues prior to becoming a complaint.
• Work with the Head of Community Services to develop services to enhance the health and wellbeing of residents.
• Develop the use of the specialist IT system (Pyramid) to deliver robust housing and property management.
• Develop and manage the budgets for Housing Services, ensuring efficient allocation of resources while maintaining a high standard of service delivery.
• Work with colleagues to set service charge budgets to maintain affordability while effectively providing services.
• Ensure all annual maintenance charge, rent and service charge increases are communicated and implemented on time.
• Work with the Health and Safety adviser to ensure full completion of risk assessments, inspections and audits as required. Ensure any accidents, incidents or near misses are reported in line with the Trust’s policies and appropriate action taken.

General

• It is the duty of all employees to ensure that a safe working environment and safe working practices are maintained at all times.  It is also the responsibility of management team to ensure full compliance.
• Undertake any other duties which may be reasonably deemed to come within the scope of the post, relating to the activities of the department.
• Full compliance with all the Trust’s Policies and Procedures.
• To complete mandatory and job-related training as required.
• You will be responsible for the confidentiality, integrity and availability of all data which you have access to in the course of your work. You must not disclose any information of a confidential or sensitive nature about the Trust, any or our service users or any of our employees. There is an exception if you need to share this information as part of your job or if you are made to by law.

PERSON SPECIFICATION

Experience & Knowledge

Required

• Proven experience (5+ years) in housing management at a Registered Provider
• Experience of meeting regulatory, statutory and legal requirements in housing management
• Experience of delivering a robust housing management service with high levels of customer satisfaction
• Strong understanding of the needs of elderly residents and a commitment to enhancing their quality of life
• Excellent leadership, organisational and interpersonal skills
• Line management experience including the management of poor performance
• Ability to manage budgets and resources effectively
• Demonstratable track record of meeting targets and key performance indicators
• Strong conflict resolution and problem-solving abilities
• Ability to build strong relationships with residents and their families, colleagues and external stakeholders
• A passion for creating a positive and inclusive community environment

Desirable

• Experience working with older people
• Experience of managing or working in an Almshouse, charity or volunteer-led organisation
• Understanding of the principles of CQC regulations in extra care housing

Personal skills/qualities

Required

• Delivering on commitments within agreed/appropriate timeframes
• Ability to work on own initiative and as part of a team and be a role model for the values of the Trust
• Able to work under pressure and manage conflicting priorities
• Good organisation skills, flexible and self-driven to achieve
• Excellent written and verbal communication and the ability to adapt to a range of audiences
• Strong interpersonal and team-building skills
• Commitment to training and development
• Flexible and innovative approach to working
• Decision-making and problem-solving skills.
• Strong general IT skills
• Honesty, reliability and trustworthiness.

Desirable

• A sense of humour

Qualifications

• CIH Level 5 qualification or the willingness to study for this

The Trust is committed to safeguarding and promoting the welfare of its staff and older people. We expect all our staff to be aware of their responsibilities to protect staff and residents from abuse or harm. Successful applicants will be required to undertake a DBS check and to provide proof of their right to work in the UK.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Job title: Structured Coach (Housing), internally this role is known as Coach, Structured Coaching

Contract: 12 month fixed-term contract (paternal leave cover)

Hours: 21 hours per week, Monday to Friday. The successful candidate will need to work 7 hours on a Friday, but there is flexibility around the other working days.

Location: Based onsite in Crisis Skylight London, 50-52 Commercial St, E1 6LT 

About the role

This is an exciting time to be joining Crisis Client Services as we work towards our Vision to 'End Homelessness' for more of the members we work with. We are a value's driven organisation with members at the heart of what we do.  

Working in a psychologically informed way, you will establish an open, trusting and strength based professional relationship with members supporting them into sustainable housing. Offering high quality coaching, advice and information and motivating members to identify and work through the changes they need and want to make whilst supporting their wellbeing and development of resilience and interpersonal skills.  

About you

We are looking for an experienced, skilled, and driven person to join the team as a Coach within the Structured Coaching team. You will deliver high quality coaching that enables members to achieve their goal of sustainably ending their homelessness by providing flexible, planned, person-centred support including access to housing, employment and the appropriate learning and skills development both internally and through access to community-based specialist services. You will hold a holistic view of a member's journey with us as part of our "one worker, one member' lead working approach.  

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Flexible working around the core hours 10am-4pm 

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 16 February 2025 at 23:50

Interviews will take place on Monday 24 and Tuesday 25 February at Crisis Skylight London, 50-52 Commercial St, E1 6LT

Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity for someone already working in an advice role and looking to take the next step in their career to join the Brent Irish Advisory Service (BIAS) as Housing Adviser.

BIAS’s housing advice service supports members of the local Irish community with a range of complex housing issues, including homelessness, rehousing, tenancy sustainment and disrepair. We are looking to appoint a dynamic, enthusiastic person to join our friendly advice team. Your role will involve contributing to the day-to-day running of BIAS’s advice service, providing specialist advice on housing via one-to-one client appointments, completing casework and advocating for positive outcomes for your clients.

You will need to have strong people skills and the ability to build good working relationships with colleagues and clients, excellent organisational skills and the ability to digest complex briefs. You will be required to manage an active caseload, ensuring that cases are appropriately actioned and recorded and that deadlines are met.

If you are an experienced advice specialist and are looking to move into the housing area but don’t have all the knowledge required, please consider applying as we are willing to consider appointing the right candidate as a training and development role.

KEY WORK AREAS AND MAIN DUTIES

• Providing appropriate advice, information and practical help to clients, via in-person appointments, outreach visits, telephone, letter or email. Where necessary, advocating on behalf of clients in the appropriate forums.
• Ensuring that all casework records are kept up to date and completed clearly and effectively.
• Contributing to monitoring service delivery and recording client outcomes.
• Maintaining a good knowledge of other available services, and signposting or referring clients as needed.
• Participating in regular team file reviews and supervision sessions, and contributing to maintaining BIAS’s high-quality service in line with Advice Quality Standard (AQS) requirements.  
• Engaging positively and constructively with other service providers, including local authorities and housing providers, to maintain partnerships.
• Identifying opportunities to effect positive change to housing policy, together with the Advice Manager.

These are the basic duties required of the Housing Adviser. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

Candidates must be eligible to work in the UK. This role will be based primarily in our advice offices in Willesden (Brent), with some outreach work in Haringey borough. There may be some options for flexible working (one day per week).

WHAT DOES BIAS DO?

BIAS is a local charity which has supported England’s largest Irish community in Brent for over forty-five years. We deliver our support through our welfare advice drop-in service, our Active Ageing Clubs and our Be-a-friend volunteer scheme. We raise over £1.5 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for expansion into Haringey in 2025 and has a range of medium- to long-term grant funding, including from Ireland’s Emigrant Support Programme.

HOW TO APPLY

To apply, please submit a CV and cover letter.

Your cover letter should demonstrate how you meet the essential and desirable criteria for this role, as set out in the person specification.

The deadline for applications is Friday 28th February 2025.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Job title: Structured Coach (Housing), internally this role is known as Coach, Structured Coaching

Location: Based in Crisis Skylight London, 50-52 Commercial St, E1 6LT based on-site.

About the role

This is an exciting time to be joining Crisis Client Services as we work towards our Vision to 'End Homelessness' for more of the members we work with. We are a value's driven organisation with members at the heart of what we do.  

Working in a psychologically informed way, you will establish an open, trusting and strength based professional relationship with members supporting them into sustainable housing. Offering high quality coaching, advice and information and motivating members to identify and work through the changes they need and want to make whilst supporting their wellbeing and development of resilience and interpersonal skills.  

About you

We are looking for an experienced, skilled, and driven person to join the team as a Coach within the Structured Coaching team. You will deliver high quality coaching that enables members to achieve their goal of sustainably ending their homelessness by providing flexible, planned, person-centred support including access to housing, employment and the appropriate learning and skills development both internally and through access to community-based specialist services. You will hold a holistic view of a member's journey with us as part of our "one worker, one member' lead working approach.  

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Flexible working around the core hours 10am-4pm 

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 16 February 2025 at 23:55

Interviews will take place on Monday 24 and Tuesday 25 February at Crisis Skylight London, 50-52 Commercial St, E1 6LT

Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Title: Executive Assistant

Salary: £18,563 pro-rata (FTE £30,939)

Location: Activity-based/Hammersmith

Hours: 21 per week, including Tuesdays in the office

Contract Type: Permanent

These are exciting times for Women's Pioneer Housing. We are developing over 160 new homes for single women in West London, including brand new offices on our site at 227 Wood Lane.

Founded in 1920 by women and men who understood the challenges faced by women trying to secure affordable, safe and independent housing at the time. The need for safe, secure, affordable housing for single women is as great as ever. We remain committed to making a positive difference to women’s lives by providing high quality homes and services.

We have been creating new roles to support our growth, our people and continue our commitment to providing excellent customer services as we embark on this new, exciting chapter of service improvement. Working alongside the Corporate Services team and reporting directly to the CEO, the Executive Assistant will be the first point of contact for enquiries referred to the CEO and will provide an effective administrative support.

You will already be working in a customer-focused environment and will be able to balance priorities, resolve queries and manage a wide-ranging portfolio. You will have intermediate MS Office skills, particularly in Outlook, PowerPoint and Word. An ability to quickly grasp other software packages will be a distinct advantage. An understanding of social housing is preferred but not essential – a great attitude, ability to adapt and learn are important attributes - respect for our residents and a commitment to delivering a 1st class service is key to this role.

We are a small team and work together to deliver shared objectives. If you are passionate about bringing excellence, are a good team member and can demonstrate an interest in and commitment to our work, we would love to hear from you.

If you would like an initial discussion to find out more about this role, please contact Susan Bernard, Head of Corporate Services, or Tracey Downie - Chief Executive.

TO APPLY:

Please send three documents to our HR mailbox:

• Up-to-date CV
• Supporting Statement
• Diversity Monitoring Form

You may find more information about the role on our webiste.

Closing Date: 23:59 Sunday 9th February 2025

Interviews and assessment: Friday 21st February 2025

We're looking for a kind, compassionate and resilient Senior Income & Housing Officer to join our Landlord Services team at our Head Office in Islington.

£38,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

This is a fixed term contract until November 2025.

Want to feel like you're making a difference? You'll feel at home here.

The Senior Housing Officer will be based at Look Ahead's head office in Islington but there will be regular travel across London and the south east . The Landlord Services team provides housing management across all of Look Ahead's owned and managed properties .

The main focus of the Senior Housing Officer's role is income collection, managing other breaches of tenancy such as anti-social behaviour ,working with compliance colleagues to follow up on fire risk assessment actions required , gas capping cases and any access issues for gas and electrical checks. You will be responsible for monitoring an on going programme of estate inspections, living standard checks and tenancy audits. You will also ensure that empty void properties and re-let within tight time frames and data systems kept up to date. Focusing on Look Ahead's unsupported properties- you will line manage 3 Housing Officers- 2 of which are based on site in our services in Southwark and Barking and Dagenham. You will also line manage 1 Estates Officer. You will act as the lead liaison manager between Look Ahead and the external Tenancy Sustainment Team which provides support to some of our customers.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Income Collection

Manage the performance and co-ordination of the Housing Officers, setting and monitoring their performance via KPIs
Lead the team of Housing Officers to reduce the overall level of current and former tenant arrears within organisational targets
Responsible for dealing with escalated cases of arrears for individuals and complicated cases.
Monitor and enforce compliance with Look Ahead's Income Collection policy and procedure, specifically with Income Officers and Operation colleagues
Responsible for championing and promoting the use of Income Collection policy and procedure with contract manager's, providing guidance and support where required
Ensure that all housing management systems are kept updated regarding Income related and customer profiling matters and that customer files are being maintained appropriately
Co-ordinate and design any training related to housing management systems, the Income Collection Procedure and income maximisation

For the full list, please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Well organised and highly motivated to ensure delivery to strict deadlines and standards
Strong interpersonal and leadership skills to influence and build credibility internally and externally
Professional manner and approach in all areas of delivery
Self-starter, forward thinking and results focused

What you'll bring:

Experience of delivering housing management services including possession proceedings in the county court.
A proven track record of managing the delivery of outstanding customer focused services
Practical experience of line managing, leading, motivating and mentoring staff .
Experience of working with other stakeholders to deliver demonstrable business outcomes
Good standard of overall education, such as 5 GCSEs or equivalent (level C or above) including English and Maths
Excellent knowledge and understanding of housing legislation, regulation and best practice
An up to date and continually developing housing knowledge inclusive of national, regional, local agendas and operational best practice

For the full list, please see our website.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We are looking for a well organised, proactive and passionate individual to join our Housing Advice team. You will deliver an effective housing advice and advocacy service to young people accessing our day centr in a fast-paced environment, maintaining and building a network of relationships with relevant external agencies and internal stakeholders.  You should be experienced in carrying out needs assessments, identifying appropriate accommodation options, managing a case list of multiple clients with complex needs, and have a proven track record of progressing vulnerable people into stable accommodation.

The role is based at our day centre in Camden.

• 2 full time roles in the Housing Team
• Permanent contracts
• Salary £37,024 to £41,600
• 9am, Wednesday 12 February 2025 *or earlier if enough applications are received, so apply as soon as possible*

Housing & Support Officer

At Transform Housing & Support, we believe everyone should live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex, and the London Borough of Sutton.
Come and join the Elmbridge Team and play a pivotal role in our incredible success stories, which have resulted in individuals finding stability, securing jobs, and their own homes.
If you're looking for a role where every day is different and brings new opportunities to make a meaningful difference, Transform Housing & Support is the place for you.

Salary – £26,000 per annum plus benefits
Location – Walton on Thames
Full time – average 39 hrs per week on a shift basis (to be discussed at interview)

What You'll Be Doing

You will be joining our Elmbridge Team, a warm friendly and welcoming group, to provide a high-quality service to our clients in Walton on Thames, Molesey, Hersham, Thames Ditton, Hinchley Wood and Cobham. We currently support 65 clients with a range of needs. Our clients include individuals who are homeless, some with mental health issues, those in recovery from substance misuse, and young people.

A little more about your day as a Housing & Support Officer:

• Act as a keyworker to clients, helping them achieve their goals and live independently.
• Family mediation and support, bringing families back together.
• Working with a community of professionals to support the right outcomes.
• Problem solving together and debriefs sharing our experiences and learning as a team.
• Support clients with repair issues and repayment agreements for rent arrears.
• Carry out room inspections, health and safety checks and making rooms homely for new residents.

It is an exciting time to our Elmbridge Team as you’ll also be involved in planning and running our extra-curricular workshops which range from sport activities such as basketball, table tennis and boxing, to relaxation sessions including yoga and meditation. We are always open to new ideas and projects, so if you have a particular talent or skill, please let us know!

For an informal discussion about the role please contact us to arrange a call to discuss the post further or apply directly.

What You'll Need

To be successful in this role, you will need:

• Ability to develop non-judgmental professional relationships with clients.
• The ability to manage your own time, delivering outcomes, meeting deadlines.
• An Enhanced DBS check (to be completed by us, upon successful application).
• A full valid driving licence and use of your own car for business purposes.

Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need.

How we’ll set you up for success

We want to make sure you have the skills and knowledge to be great in your role. So when you join us, you will complete a tailored induction programme which will include a combination of online training, in person training, and shadowing. Plus, after two years, you will have the opportunity to undertake a relevant extended training course, whether that be a college course, Open university degree or professional qualification.

Why work at Transform

Transform is a place where everyone is valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible.

Our benefits are great too and include:

• 28 days annual leave per annum, plus bank holidays (pro rata for part time)
• An additional 1 day (pro rata) per annum wellbeing day
• A defined contribution pension scheme
• Interest-free staff loans
• The opportunity to buy or sell up to five days annual leave per holiday year
• Life assurance cover

What's Next

At Transform, we're all about celebrating diversity because we know it's key to our success.

We're committed to being inclusive, so if you're passionate about what you do and share our values, we want to hear from you!
If you need any adjustments during the application or selection process, please let us know, and we'll be happy to help.

We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.

You may also have experience in the following: Support Worker, Housing, Vulnerable People, Charities, Social Worker, Community Development, Volunteer, Housing Support Worker, Challenging Behaviour, Third Sector, Residential Care Worker, Charity, Voluntary Sector, etc

REF-219 379

Housing Services Manager 

Circa £41,341 

Burton upon Trent 

Permanent, Full Time  

Leading our client’s tenancy services team, they are looking for a Housing Services Manager with a high level of technical and professional competence and the ability to provide an effective and responsive housing management service.

The successful candidate will take a pro-active approach to managing the team ensuring their tenancies are in line with tenancy conditions and where necessary are risk assessed. Using your drive and proven ability to lead, you will ensure safeguarding risks are fully assessed and manage complex cases of tenancy breach in a decisive manner. 

You will have a practical approach to problem solving and be an effective multi tasker with the proven ability in analysing statistics and producing reports. You will also have a proven history of coaching staff and demonstrate strong people management skills. 

You will also be required to: 

• Ensure that their tenancies are managed in line with tenancy conditions and best practice. 

• Enable regular case reviews, ensuring that complex and unusual issues are dealt with proactively, and in accordance with best practice.

• Be responsible for appropriate and proactive action being taken in all cases of tenancy breach (ASB, property condition, failure to allow access, etc), balancing enforcement action against the need to support vulnerable customers to sustain their tenancies. 

• Develop and monitor metrics that demonstrate the success of your team’s performance. 

• Ensure that all tenancies are managed on a risk-assessed basis, seeking out information from all sources (Properties, Customer Services, etc) to create a dynamic picture of how tenancies are performing in their properties. 

• Develop and review tenancy management reporting ensuring that maximum use is made of technology and that there is expertise within your team. 

The successful candidate will have: 

• The ability to build good relations with tenants and other stakeholders 

• Ability to develop and implement policies and procedures. 

• Proven ability in a similar role 

• Well-developed negotiating and persuasion skills. 

• The ability to investigate complex complaints and write appropriate customer responses. 

• The ability to communicate at all levels 

• The role requires a full, valid driving licence with access to a vehicle and a DBS check. 

The Company 

Our client offers well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire. 

Over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between. 

They are driven to make a difference to people's lives and reduce homelessness in their region. By providing affordable homes and a wide range of supporting services they enable people and communities to thrive and enjoy life. Their Mission is to Transform Homes, Lives, and Communities in their region, and for more than 22 years now that is exactly what they have been doing.