Customer Support Officer Jobs
For over two decades, Social Investment Business has provided finance and support to charities and social enterprises. We empower these organisations to do what they do best - serve the communities they operate within.
To find out more about what we do, our values and our generous benefits please visit our website.
Our values are: People First, Curious, Bold, Collaborative, Accountable
About the Role
Reporting to the Deputy CEO this is an exciting role supporting one of the UK’s leading social investors.
We are looking for someone who is passionate about the work we do, is organised and has excellent attention to detail. Someone who is flexible with a “can do” attitude and who has a desire to get involved within a fast-paced team. If that is you and you can also bring in new ideas and are keen to get involved with the wider team projects as well as collaborate across the organisation then this could be a really exciting opportunity be a part of our values led organisation.
Key responsibilities
1. To work closely with the Grants, Investments, and Development, Insight and Advocacy teams to ensure that SIB is well-placed to respond proactively and also reactively to business development opportunities.
2. To support the coordination and project management of existing business development projects in community energy, heating and cooling, social investment fundraising and capacity building.
3. To ensure that information is managed effectively, calls logged and tasks delegated, progressed and completed, feedback collected and meetings scheduled and facilitated across the wider business development team, particularly in relation to the CEO, Deputy CEO and Director of Investments, ensuring their input is sought in a timely way to progress key decisions.
4. To manage a calendar of events, calls and contacts across key areas of business development.
5. To take a lead (where appropriate) and/or work alongside others to create and/or deliver presentations in new and existing business development.
6. To manage (where appropriate) and/or work alongside others maintain long-term relationships with both current and new clients and partners.
7. To monitor tendering opportunities and manage and update the new business development pipeline.
8. To implement new systems to improve the efficiency of the business development processes, alongside business systems.
9. To work with the financial team to build costing models for new proposals and programmes.
10. To coordinate high quality bid responses for invitations to tender from funders, investors and other key client groups, to ensure that these are well-written and professionally presented.
11. To coordinate and contribute to a clear strategy and objectives for the business development function at SIB.
12. To attend relevant events or conferences and to keep up to date with the sector.
13. To adopt our continuous improvement and learning ethos.
14. To support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I.
15. To support and contribute to the implementation and delivery of SIB’s strategy.
16. In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required.
17. To work within the organisation's values, principles, and processes to achieve operational excellence.
Core competencies
- Excellent relationship management skills both with internal and external stakeholders.
- Effective time management.
- Self-motivated, with high energy and an engaging level of enthusiasm.
- Exellent customer service skills.
- Strong negotiation and influencing skills.
- Excellent Microsoft Office Skills, including Word, Excel and Powerpoint.
- Flexible and adaptable as a team player.
- Excellent attention to detail.
- Excellent written and verbal communication skills
- Commitment to equality, diversity & inclusion
Desirable competencies
- Understanding of the social investment or grant-making market in the UK
- Understanding of community energy schemes
We believe in the power of the social economy to build a more equal society.
Leeds office, hybrid or remote
Brainstrust is a charity dedicated to helping people with brain tumours and their families. We provide comprehensive support services, information, and assistance to enhance the quality of life for those affected by brain tumours. Our work is backed by a thriving portfolio of funders, and we are seeking a talented Trusts and Foundations Fundraising Manager to join our passionate team.
As the Trusts and Foundations Fundraising Manager, you will play a pivotal role in securing funding from trusts, foundations, and on occasion, corporate and statutory sources to support brainstrust’s vital work. You will be responsible for managing and growing our portfolio of funders, ensuring excellent stewardship, and identifying new funding opportunities.
Contract Type: part-time: 2-3 days per week, negotiable. We would also consider engaging with the right candidate on a contract, or freelance basis.
Please ensure your application demonstrates how your experience and skills match the person specification outlined above.
Closing date: 8th November 2024.
As an inclusive organisation committed to equal opportunities, we recognise the need for greater diversity in the charity sector, so we welcome and encourage candidates from a diverse range of backgrounds to apply for this role.
To apply, please send your CV and a covering letter detailing your suitability for the role.
Are you an experienced HR Manager looking to join a reputable charity that meets the needs of the local community?
YMCA East Surrey is looking for an enthusiastic, well-organised and experienced HR Manager who has sound organisational skills, is an expert in managing a team who leads by example.
The HR Manager will have a strong understanding and experience of implementing recruitment good practice, HR systems and processes, and payroll administration.
They will also have excellent communication skills, an ability to provide outstanding customer service alongside exceptional attention to detail.
Job Purpose: – Support the Senior Leadership Team with the implementation of YMCA East Surrey (YMCA ES) corporate strategy and, providing operational leadership to the HR team to ensure a professional and proactive HR service that fully supports the operational priorities of YMCA ES.
Hours of work: 35 hours per week. Monday to Friday 9am-5pm.
Location: Hillbrook House, 68 Brighton Road, Redhill, Surrey, RH1 6QT .
Annual leave: Five weeks plus bank holidays (pro-rata for part time workers) Holidays increase after two years’ service to a maximum of six weeks after six years’ service. (pro-rata for part time workers)
The holiday year runs from 1 April to 31 March each year.
Benefits:
Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.
Free Parking : There is free parking available at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.
Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.
Closing date & interviews:
Closing Date : 31st October 2024
Interviews: 8th November 2024
Main Responsibilities:
– Provide professional and operational HR leadership to the HR team, ensuring that the HR team has clear objectives and associated work plans, perform to the highest standards and continues to be seen as a proactive, customer focussed and trusted partner to colleagues across YMCA ES at all levels.
– Provide leadership and direction to the team to ensure appropriate, effectively risk managed and legally compliant management of Employee Relations issues on behalf of YMCA ES.
– Plan, develop and manage the delivery of HR projects.
– Lead on employee reward, ensuring that pay and benefits are fit for purpose, respond to organisational needs, enable us to recruit and retain high quality staff, and are robust and legally compliant, while ensuring effective cost controls.
– Have operational responsibility for Safeguarding regarding HR practices to ensure a strong and supportive safeguarding culture with appropriately robust systems, processes, understanding and engagement across YMCA ES.
– Ensure all HR processes are Lean, business focused and maximise the capability of the HRIS and other systems.
– Oversee the organisational monthly payroll process (delivered by the HR team), ensuring it is processed accurately, on time and meets statutory obligations.
– Manage the effective identification and selection and oversight of HR service providers and consultants, ensuring that contracts and service delivery meet specified requirements, are effective and value for money
– Understand UK, sector-wide and wider emerging HR issues, assessing their HR implications for YMCA ES and advising on/developing appropriate organisational approaches. Represent YMCA ES within the sector, and more widely where relevant, developing and maintaining a network of external contacts for effective engagement and collaboration.
– Ensure the provision of timely and accurate management information and analysis, reports to Trustees, Senior Leadership Team, Senior Managers, and external bodies to support appropriate decisions and actions.
– Any other duties are required to be performed within the grade and renumeration of the role.
We are committed to safeguarding and promoting the welfare of children and young people and adults. This role will require an Enhanced DBS disclosure with barred for children and vulnerable adults. We require you to understand and demonstrate this commitment and attend any required training.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ambitious Impact (AIM) is a growing nonprofit organisation running training and incubation programs aimed at establishing and supporting a flourishing high-impact, effectiveness-focused philanthropic ecosystem, with a lively community office in East London.
We are looking for a talented Communication and Marketing Manager to join our Recruitment team to increase the quality of AIM’s communication, and our identification of exceptional talent to join our high-impact training programs. In this role, you will create, execute, and evaluate multi-channel marketing and communications strategies and continuously evaluate and improve them for the next iteration.
ABOUT THE ROLE
The Recruitment team currently consists of ~three FTE and fulfils the two key functions of attracting and selecting top candidates for our Charity Entrepreneurship incubation program - as well as possible support for other programs AIM runs or may run. As such, there are two 3-4 month sprints each year that are very execution focused for identifying and then selecting top candidates. The recruitment team also carries out broader communications work for AIM, such as by supporting AIM’s Impactful Grantmaking Program, on outreach for staff roles at AIM, and helping our incubated charities with their initial communications.
As Communication and Marketing Manager, you will chiefly be responsible for the attracting function on the team, presenting AIM’s work in a consistently high fidelity, compelling, and engaging manner. You’ll bring a strong focus on implementation, efficiency, and strategic improvement to help us maximise the value of AIM’s communication efforts.
The role could be more junior or more senior depending on the successful candidate: A more experienced hire will take more of a lead on designing the strategy they will execute, while a more junior hire will focus more on contributing to and learning strategic planning for the tasks they will execute at first.
SPECIFIC RESPONSIBILITIES
(The exact % split may change based on updates to AIM’s strategy and the number of programs we are running.)
Executing Marketing & Communications Activities - 40%
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Implementing and (co-)designing integrated multi-channel marketing campaigns across digital, traditional, and in-person channels (such as our website, newsletter, LinkedIn, job boards, and conferences)
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Identifying and persuading top talent to apply for our programs through 1:1 engagement - such as through LinkedIn, email, and online calls
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Soliciting and collating referrals for potential top applicants to our programs, especially from members of our community and affiliated organisations
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Managing communication with candidates before, during, and after the application phase, handling special cases and queries about our processes
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Ensuring target audience-adjusted, brand-consistent messaging and positioning in all our communications materials, adapting to diverse international target audiences and backgrounds where useful
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Ruthlessly prioritising the activities with the highest ROI
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Potentially attending conferences and other professional events to represent AIM, conducting talks, workshops, and 1 on 1 meetings
Evaluation and Systems Improvement - 30%
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Performance tracking and reporting: Set up and improve systems for collecting data on the cost-effectiveness of different communication methods for finding high-quality applicants to our programs
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Use available data to identify areas for increased efficiency and effectiveness in the communication of our work
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Identify and implement opportunities for automation
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Testing potential new communication avenues, such as digital advertising or pitching articles to major publications
Communication Asset Management and Development - 20%
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Manage communications content and assets: Create and improve materials for AIM, such as our websites, newsletter, blog, photos, and video content from our programs
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Write and edit copy across the spectrum of our communications assets
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Take up ad hoc asset-focused tasks for other departments, such as copy editing research reports for the research team, capturing footage of the in-person weeks of our programs, and providing initial design support for new charities we incubate
Planning Marketing & Communications Strategy - 10%
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Co-designing our marketing and communications strategy on the basis of collected data
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Working with our Senior Selection Manager Bret on aligning our marketing efforts with our selection processes and optimising both for successful applications
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Refining our marketing models from initial exposure to application, improving existing steps and identifying new high-potential opportunities
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Market research and analysis: Updating internal models of our target audiences and identify the best ways to reach them
FUTURE GROWTH TRAJECTORIES
Future growth trajectories for excelling hires could look like:
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Taking more, up to full responsibility for the entire attracting function of the Recruitment team
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Learning more about the selection function of the Recruitment team and splitting the role into combining work on the attraction and selection functions
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Leaning into a less executing-focused and more people management-focused position as Director of Recruitment as we will most likely hire or internally promote someone to this position in mid-2025
ABOUT YOU
This role will likely suit early-stage and mid-level communications/marketing generalists or specialists (0-5 years of experience) and could be tweaked significantly in responsibility to suit a senior communications/marketing specialist. At minimum, you should already be able to execute high-quality work across a range of communications tasks, combining some existing skills with an excitement to grow in new areas and contexts which may be less familiar. You will likely consider yourself as a communications-focused generalist to some degree, able to quickly learn and improve at tasks you have little or no previous experience with.
We expect excellent candidates will meet many (but not all) of the criteria below. We encourage you to apply even if you do not meet all of the listed characteristics. In the past, we've offered positions to applicants who demonstrated strong overall potential, providing training to address skill gaps. We prioritise high general ability, a strong work ethic, and alignment with our values, methods, and approach to maximising global impact over specific prior work experience or backgrounds. We sketch a picture of potential ideal candidates to give a more concrete sense of what particularly strong candidates might look like, not to discourage interested readers from applying.
The Ideal Candidate is:
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A skilled communicator, both in writing and in-person:
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Can create powerful, professional, and compelling written content that concisely conveys complex ideas
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Comes across as confident and persuasive in person when delivering talks at a conference, hosting an online Q&A, or having 1:1 discussions with promising applicants
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Has experience with some (but not necessarily all) of our core communications channels (Wix, Mailchimp, LinkedIn, Google Search Ads; Canva)
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Puts the mission first - being willing to do more menial applicant-driven work during crunch periods of our application cycles
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Has some prior experience with marketing or communications work, bringing practical experience of optimising tools like Google Analytics and Phantombuster, and in executing paid digital advertising campaigns
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Is familiar with and ideally has connections within the evidence-based international development space, farmed animal welfare movement, Effective Altruism movement, and/or other relevant (entrepreneurial, nonprofit, philanthropic) communities
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Is a results-oriented, data-driven decision-maker excited to prioritise ruthlessly and leave less important things undone
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Leans towards quick iteration and testing, being able to learn new skills and processes quickly through doing
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Is a team player able to both give and receive constructive feedback, while being able to independently progress on important tasks when necessary
Desirable but not necessary:
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Can create compelling digital media through high-quality photography and/or filming
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Experience working in fast-moving and/or startup workplaces
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1+ years of experience in communications or marketing-focused roles
WHAT WE OFFER
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A job with a large, tangible impact on the world - your work will attract and select the founders of new field-leading charities and for-profit companies, as well as high-impact researchers and AIM staff
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High levels of intellectual challenge, autonomy, variety, and learning on the job
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An informal, fun, warm, and supportive work environment with high talent density. Our office in East London houses about 50% of our staff, dozens of charity founders and staff, and hosts a range of co-working opportunities and social events for the wider impactful entrepreneurship London community
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Become a part of our international network of ambitious, driven entrepreneurs and highly talented philanthropic professionals
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A true start-up culture, including low bureaucracy, a quick and collaborative work spirit, and high levels of talent density
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Significant opportunities to attend events and conferences to represent AIM, including international travel
BENEFITS
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A flexible working schedule, 30 paid days off per year, and unlimited sick leave
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UK visa sponsorship, if needed, as well as support with moving costs if relocating to London
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An annual costs-covered retreat to bring our whole team together to celebrate our achievements
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A workspace in our vibrant central London office, which is a hub for our program alumni and high-impact organisations/professionals
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Parental, dependents, and compassionate leave schemes
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A range of other benefits, including a payroll giving scheme, staff tenure donation scheme, contributions towards professional development and IT costs, and a workplace pension
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We are open to discussing specific personalised perks or benefits that may enhance your work experience
APPLICATION PROCESS
Our application processes aim to be highly predictive, time-effective, and informative for you. Our process consists only of stages that our best evidence suggests are predictive of success on the job (such as test tasks) rather than more common but less predictive stages (such as cover letters). We only invite candidates to the next stage if we think they have a good chance of passing it, and take care to choose tasks and interview questions that will also give you a good sense of the role and our culture.
Applicants will be asked to complete the following stages:
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Submitting our general application form (30 minutes to 1 hour),
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A general test task (2-3 hours) with the top 10 to 30 candidates,
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An initial interview (15 minutes) with the top 10-20 candidates,
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A test task simulating the work you would do in your role (2-3 hours) with the top 5-15 candidates,
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A final, more in-depth interview (~60 minutes) with the final 2-5 candidates.
We will also conduct a reference check before making an offer. Each stage typically takes 1-2 weeks from the end of the application deadline, and we hope to make an offer within ~8 weeks of the application deadline. Ideally, the candidate will begin onboarding as soon as possible after an offer is made. We strongly prefer candidates to join the team by January 2025, but we would consider a different date for an ideal candidate.
We help you find and transition to a high-impact career with comprehensive support, removing barriers and accelerating your journey to maximize good.
Join The Abbey Centre in the heart of Westminster and lead a vibrant, values-driven community hub. Help us grow and make a real impact on local lives.
Location: Westminster; at least three days on-site
Applications close at 9 a.m. Monday 11th November
Located in the heart of historic Westminster, The Abbey Centre manages a vibrant community hub buzzing with a diverse range of activities and services aimed at addressing local community needs.
When many people think of Westminster, their minds often turn to government and wealth. However, Westminster as a community also faces high levels of deprivation and with neighbourhoods ranked among the top 10% of England’s most deprived areas.
We exist to support local residents and have proudly done so for over 70 years. Since 1991, we have operated a busy and vibrant community centre, providing a range of activities for people of all ages, from after-school clubs to programmes for older people. We also run a successful community food pantry, café, and catering operation.
We are ambitious about doing even more for local people and are embarking on a period of growth after developing a new theory of change and securing investment to enhance several aspects of our building.
With our current postholder moving on to an exciting new opportunity, we are looking for a new leader to join our Senior Management Team. We seek an ambitious person with the ability to grow. Some experience in leading teams, managing budgets, and overseeing relevant programmes would be beneficial. However, we are primarily focused on your ambition, your commitment to values-led leadership, and your desire to help us reach even more people in the community.
We are open to supporting someone targeting their first Senior Management Team role. You will benefit from an excellent team, a CEO invested in your development, and a lead Trustee equally committed to your growth. We are also willing to invest in your development, offering financial support for training, coaching, or mentoring.
We are proud that our staff team reflects Westminster’s wonderful diversity, and many of our staff had never considered a career in the charity sector before joining us. We encourage you to bring your full self to work, and we will celebrate the diversity and perspectives you bring to our team.
Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.
Applications for this role close at 9 a.m. Monday 11th November.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SWEDA is growing fast. Since the pandemic, the number of children, young people and adults who need our support has grown exponentially. An estimated 1.25m people in the UK have an eating disorder, and an NHS mental health questionnaire in 2023 found that 59.4% of 17-19 year olds ‘screened positive’ for having eating problems.
We have responded by expanding geographically (into Bristol and South Gloucestershire and Oxfordshire), developing our children and young people’s services and investing in the development of a fundraising team. Our Head of Fundraising has been in post for just over a year and our Fundraising & Communications Officer joined in January 2024. Now we need a Fundraising Manager to help us develop and grow our community fundraising to diversify our income and secure SWEDA’s future. We are a small and friendly team and will make you feel very welcome.
Your role will be to help us devise and deliver community and individual fundraising campaigns, secure and cultivate corporate partnerships and forge relationships with schools and other community partners. You will also recruit and manage a team of volunteers to fundraise and raise awareness. You will be someone who loves meeting people and is ambitious and driven to achieve results. You will have lots of enthusiasm, energy and ideas. You will be comfortable trying new things and in being adaptable; we want to scale our public fundraising activity and are applying a ‘test and learn’ approach. The primary objective will be to raise funds to support our life transforming work, but also to raise awareness and understanding of eating disorders, and help establish SWEDA as the eating disorder specialist across the South & West.
We are looking for a candidate who has the necessary skills and experience to fulfil the following role:
MAIN DUTIES & RESPONSIBILITIES
- Plan, lead and deliver on income generation plans for individuals (including regular giving and appeals), community and corporate fundraising to grow SWEDA’s income year on year.
- Forge and cultivate relationships with supporters – individuals and businesses – in person, on the phone and through SWEDA’s communications channels.
- Maintain a clear focus on acquisition across community, corporate and individuals, with dedicated time for proactive prospect research.
- Monitor, evaluate and report against agreed performance indicators
- Work collaboratively with the Head of Fundraising and other team members to maximise income generation opportunities
- Develop a network of volunteers to support cost effective and successful public fundraising activity.
- Drive innovation to improve fundraising practice, increase ROI and test new approaches to raise money.
- Use data insight to drive decision making and improve performance.
- Plan and implement an effective stewardship plan which prioritises personalised long term relationships.
- Effectively use the CRM to record and manage your work, capture donor information/consents and support strategic planning.
- This is a new role, so your main duties and responsibilities may change. You can help to shape it!
The client requests no contact from agencies or media sales.
Cosmic supports the children’s and neonatal intensive care units at St Mary’s and Queen Charlotte’s Hospitals in London. The charity funds vital medical equipment, provides family support services, and enables staff training and education. Cosmic also contributes to groundbreaking research to improve care for critically ill children and babies. Through these efforts, the charity helps deliver exceptional care and emotional support to families during challenging times.
At Cosmic the Service Delivery Manager role will be pivotal in enhancing collaboration between Cosmic and NHS units across two hospital sites. This newly created role focuses on managing critical service delivery projects and campaigns.
Key responsibilities include building relationships within the PICU (Paediatric Intensive Care Unit) and NICU (Neonatal Intensive Care Unit), promoting Cosmic’s mission, and managing health campaigns and projects. The postholder will also implement data metrics to assess service impact and report findings to stakeholders.
The ideal candidate will possess strong project management skills, experience in stakeholder engagement, and a knack for data analysis. This role offers the opportunity to work with a small but very supportive and motivated team at a crucial and exciting time of growth.
The Prince's Trust believes all young people should have the chance to succeed, they are the key to a positive and prosperous future. The young people we help, face a range of challenges, our job is to inspire and support young people, to help them reach their potential so that they can thrive, and society can prosper.
We are looking for a Centre Coordinator to join our team in our Newcastle Centre. In this role, you will provide a warm and welcoming reception for young people, staff, and visitors over the phone and in person, so if you are approachable, passionate, and non-judgemental, this could be your role.
You will indirectly support young people by ensuring that our Newcastle Centre operates safely and efficiently. You will be responsible for managing delivery space, facilities compliance and controlling office equipment and supplies. Having previous administrative experience is beneficial but not essential.
To be successful in this role, you must have a good understanding of the challenges young people within our target groups face, to assist them when they arrive in our Centre. In this role no two days are the same, you get to be involved with many different functions of the Trust and interact with everyone who works in the Newcastle Centre, this is why planning and organisation skills are a must.
If you are up for a challenge and enjoy working in a team, we would love to hear from you!
Equal Opportunities
Here at The Prince's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network).
Safeguarding
The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
At Share Community, we work with disabled people in South West London who need extra help and support to realise their dreams and aspirations. We are a registered charity and centre for training and wellbeing, providing a range of programmes and activities for adults with learning disabilities, autism, physical disabilities, mental health and other support needs.
We aim to help people live happier, healthier and more independent lives and make their own choices, focusing on what they can do, not what holds them back. We believe that everyone has something to offer their community, whether it be in employment or as active members of our society.
We are now looking for a Fundraising Manager to join our team on a full-time, permanent basis, working 35 hours per week. Some flexibility around days and hours worked can be considered.
The Benefits
- Salary of £35,514 per annum
- Pension scheme with 5% employer contribution
- 25 days’ annual leave per year, increasing by one day per year up to a maximum of 30 days
- An extra day off for your birthday
- Free 24/7 Employee Assistance Programme for employees and their families
- Free and full access to Headspace (a mindfulness and meditation app)
- Season ticket loan
- Cycle to work scheme
- Remote working options
This is an incredible opportunity for an enthusiastic and talented fundraising and individual giving professional to join our ambitious organisation.
Working with a passionate team, you’ll be making a vital contribution to improving the lives of adults with disabilities, supporting their journey towards greater independence and happiness.
What’s more, our Investors in People Gold and Investors in Volunteering accreditations demonstrate our dedication to our people and you’ll be joining a welcoming working environment, surrounded by people who support you, challenge you and inspire you.
So, if you’re ready to drive meaningful change and become a pivotal part of our mission to create a world where everyone is valued and included, then apply today.
The Role
As our Fundraising Manager, you will take on a key role, creating the income we need to undertake our vital work supporting disabled people.
We are looking to further develop and diversify our income streams beyond Trusts and foundation and focus on increasing donations from individuals with an interest in our cause.
Growing our individual supporter base, you will recruit new supporters and build on the excellent foundations laid by our outgoing Community Fundraiser to raise our profile amongst our neighbours.
You will provide outstanding relationship management and donor care to supporters, ensuring they are recognised and thanked for their contribution. Additionally, you will develop and deliver fundraising operational plans, helping to create fundraising materials that encourage and support fundraising potential.
About You
To be considered as our Fundraising Manager, you will need:
- Experience increasing fundraising income from individuals and achieving income targets
- Experience of the effective stewardship of charity donors
- Project planning and management experience
- Experience managing and hitting budgets
- Knowledge of fundraising good practice
- An excellent understanding of donor stewardship and relationship management
Please note, this role will be offered to the successful candidate subject to two satisfactory references, an enhanced DBS check and providing evidence of the right to work in the UK.
We actively encourage applications from people from minoritised ethnic communities and with lived experience of a learning disability and/or autism. This is because we believe our staff should reflect the diversity of our student body wherever possible in order to provide the best possible service.
How to apply
Please send us your CV and a cover letter. In your letter, please tell us:
- What attributes would an effective and successful Individual Giving Fundraiser have at a charity like Share?
- What would be your top three priorities for growing individual giving at Share?
- Who would be your key allies within Share to grow our individual fundraising?
If you would like to have a chat about the role or visit us prior to applying, please contact a member of the HR team.
We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment, and if you make it to the interview stage, some questions will be sent in advance. All disabled applicants who meet the minimum criteria will be offered an interview.
This job is subject to two satisfactory references, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, please contact us.
We look forward to receiving your application.
The client requests no contact from agencies or media sales.
Administrator
Are you looking for an exciting opportunity to work for an organisation that makes a difference? An organisation that nurtures its staff, encourages development, and rewards staff for their hard work. If the answer is yes, then this is the place for you!
Position: Administrator (Generous Giving, Environment & Social Justice)
Location: Oxford
Hours: Part-time, 18.5 (split over four days)
Salary: £14,199.78 (FTE £28,399.56)
Contract: Permanent
Closing Date: 20 October 2024
Interview Date: 31 October 2024
The Role
Sitting within the Discipleship and Social Justice team, this role provides support to three diverse and exciting areas of Church of England parish ministry. Generous Giving helps parishes to raise finances to fund their mission and ministry, Social Justice enables churches to practice their faith by supporting their communities, and Environment ensures that churches are able to make informed choices to reduce their carbon footprint and promote biodiversity.
You will enable these areas by supporting the parish advisers, through communicating with church volunteers, providing resources, and organising/recording project engagement and training.
Reporting to the Generous Giving Adviser, you will be supported in managing their workload. However, as you will be working with three advisers and various stakeholders, you must be able to proactively manage your time and negotiate timescales. Engaging with a diverse broad range of volunteers and clergy across the Diocese, you must have a proven track record of delivering positive customer support.
There are two working pattern options available for this role: Option 1 allows you to work Monday through Thursday, and Option 2 allows you to work Monday, Tuesday, Thursday, and Friday.
About You
You do not need to be a practising Christian or have a faith to work here - around 50% of staff are not practising Christians but are comfortable with the Christian ethos that underpins the work. However, all our staff do have a desire to make a difference.
We are seeking a motivated individual with proven IT skills in Microsoft Office (Word, Excel, Teams), contact database management, and excellent verbal and written communication abilities. You will have previous administrative experience, strong attention to detail, and the ability to meet deadlines while prioritising tasks and handling sensitive and confidential information.
You will be an effective team player with a service-focused attitude, self-motivation, organisation skills, and a proactive approach. Understanding and empathy with the Church of England's work are also essential. You will have experience with online booking platforms, video conferencing, minute-taking, event organisation, and working with volunteers. You will excel in creative problem-solving and maintaining good relationships with internal and external stakeholders
If you have customer service experience, experience working with volunteers, familiarity with record keeping, and proven proficiency in using Excel for record-keeping purposes then you would be ideal for this role.
Benefits and rewards:
25 days holiday per annum, pro rata, rising each year by one day to a maximum of 30 days
- In addition to the statutory UK public holidays, the Diocese offers three privilege days
- Free parking and subsidised on-site café
- Generous employer pension contribution of 12.5% which includes death in service benefit (5% Employee Contribution)
- Electric car and cycle-to-work salary sacrifice schemes
- Access to wellbeing support via Employee Assistance Programme
- Enhanced family-friendly policies and a generous sick pay provision
- Access to low-interest financial services from Churches Mutual Credit Union including loans
- An attractive modern working environment
The Organisation
The Diocese is the administrative area of the Church, broadly speaking, covers the three counties of Berkshire, Buckinghamshire, and Oxfordshire. There are 815 churches in the Diocese – more than any other diocese in the Church of England. So, in many ways the best description is that it is the family of the 55,000 or so regular worshippers in these churches.
We want our commitment to equality, diversity, and inclusion for all to be reflected in the composition of our staff. We are particularly keen to receive applications from candidates from communities currently underrepresented in the diocese.
You may also have experience in areas such as Admin, Administrator, Administration, Clerical, Admin Assistant, Administration Assistant, Admin Officer. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
A small, well-established London-based not for profit membership body is seeking a Finance Manager for a full-time permanent role. The salary is £47,867 - £50,813 per annum, with the organisation usually looking to appoint at the entry level point on the salary scale.
Reporting to a Finance Director and managing a Finance Officer, the role is largely a business-as-usual finance role covering management accounts preparation, managing budgets with department heads, bank reconciliations & transactional finance and leading on all aspects of accounting for 2 very small related charitable entities.
The role offers hybrid working, with an average of 40% of the working week (including Thursdays) required to be onsite at the central London office, with the rest of the time from home.
The role would best suit a candidate experienced at Finance Manager level, with prior experience in a small charity or small membership body.
Duties include:
- Prepare draft management accounts for the main body and one of the small related charitable entities ensuring that they comply with accounting standards.
- Contribute to the preparation of the annual budget.
- Assist with the audit and lead on the audit for one of the small related charitable entities.
- Present financial management information in a concise and easily understandable format for inclusion in Board reports.
- Prepare reports for budget holders summarising spend in their area.
- Prepare monthly accruals and prepayments and manage all monthly reconciliations.
- Record investment transactions for the main organisation and the 2 related charitable entities.
- Develop financial transaction processing to improve efficiency and facilitate meeting reporting deadlines.
- Record all credit card transactions and produce the annual HMRC calculations for compliance with PAYE Settlement Agreement.
- Work with staff at 1 of the related entities to process sales, purchase and nominal ledger transactions for that organisation, along with supporting with other areas of transactional finance.
- Oversee accounting entries for the second related entity and ensure balance sheet reconciles
- Lead on the implementation of online expenses and credit card systems
- Line manage the work of the Finance Officer.
Candidate requirements:
- Graduate level education and at least a part-qualified accountant (ACA, ACMA or ACCA)
- Sound knowledge of management accounting and budgeting principles and methodology
- Ability to and experience of independently preparing draft accounts to management accounts level
- The ability to present Management Information in a visual and easy to understand way to a variety of stakeholders
- Experience of Sage accounts package, including the interface with Excel, and of CRM systems (desirable not essential)
- Experience of maximising the benefits of technology to present management information
- Knowledge of online expenses and credit card systems
- Good interpersonal skills and ability to work both individually and as part of a team
Closing date: 24th October at 12 noon
1st stage interviews: 29th October (face-to-face)
2nd stage interviews: 5th November (face-to-face)
Please note the organisation will be asking for anonymised CVs and covering letters as part of the application process.
Please send your CV for further consideration.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The TSA is seeking a highly experienced, confident and capable Head of Fundraising to provide leadership and direction on all aspects of income generation. The charity has gone from strength to strength over the last 24 months, including income generation, and we are looking for an experienced fundraising professional to continue this amazing work.
Working closely with the TSA’s Joint Chief Executives, you’ll join the Senior Management Team and will be expected to successfully implement our new three-year fundraising strategy, which aims to diversify and raise income in a sensible yet ambitious way.
You’ll have a genuine passion about making a difference and working with a range of different people to increase income across multiple streams. The chosen candidate will have experience of developing multiple income streams, building and maintaining meaningful relationships with existing and new supporters and demonstrable exceptional communication skills.
In return, you’ll know that you’re making a massive difference in the lives of thousands of people across the UK, while working in an environment that encourages flexible and supportive working.
Head of Fundraising responsibilities
Strategic, leadership and management
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Provide leadership for fundraising and income generation across the TSA team. Attend regular strategy meetings and be a leading voice in shaping the TSA’s income generation activities
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Lead in the development, implementation and review of fundraising polices and strategy ensuring they are in line with the overall organisation business plan
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Provide line management for the Fundraising Manager and Grants and Trusts Manager, including regular meetings and ensuring that the fundraising team are fulfilling all areas of their roles, meeting agreed KPI’s and achieving set income targets
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Lead on the annual business planning and budget cycle for the income generation
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Effectively collect and analyse data to demonstrate income trends, the impact of fundraising and income generation. Use this data to inform quarterly reports to the Board of Trustees, determine the impact of the team’s work and drive continual improvements in policy and practice
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Attend and actively contribute to weekly TSA team meetings
Income Generation and partnership
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Lead on all income generation activities, with a focus on developing new fundraising initiatives for corporate giving, major donor fundraising, legacy giving and TSA appeals
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Develop and deliver short and long-term fundraising and partnership strategy for the TSA. Ensure that the TSA has a balanced portfolio, and the fundraising team successfully delivers income across multiple streams
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Working closely with the Joint Chief Executives and Grants and Trusts Manager, expand the TSA’s range of research funding sources to include public, academic, commercial and innovation funding alongside investment from the TSA itself
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Accurately forecast and monitor against income generation targets
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Identify opportunities to work with partners on areas of common interest where the TSA can achieve more through joint funding, gifts in kind (such as time or services) or delivering joint projects than the charity could do by working alone
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Ensure the TSA’s fundraising policies, procedures are up to date and that all fundraising activities comply with law and the Fundraising Regulator guidelines
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Continue to maintain established, and develop new relationships with potential fundraising supporters and partners across all sectors
Marketing and communications responsibilities
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Work closely with the communications team to develop inspiring fundraising campaigns, appeals, cases for support and content for distribution across all digital platforms,including social media, e-newsletters and Scan magazine, website and fundraising platforms
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Continue to strengthen our supporter engagement plans to identify and build excellent working relationships that leads to increase income
General responsibilities
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Adhere to all TSA policies, procedures, values and behaviours
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Comply with all internal and external Health and Safety requirements and complete Risk Assessments as appropriate
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Work as part of a small fundraising team, you will enjoy taking on new challenges and happy to work flexibly as the TSA continues to develop and grow
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Represent the charity at a small number of TSA events as required
Other requirements of the post
The post holder must be prepared to work flexibly to meet the needs of the organisation. This may entail occasional evening and weekend work. Occasional travel within the UK may be required for team meetings and events.
A DBS enhanced disclosure will be required prior to taking up post.
Person specification
Essential
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Strategic thinking and planning
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Multi-tasking, ability to manage a diverse workload, prioritise needs and manage your own time
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Proven background in fundraising and income generation leadership across multiple income streams including community, corporate, major donors, regular giving and legacy
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Experience of building relationships with major donors and corporate supporters
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Demonstrated experience of developing strategies and business plans
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Experience of leading a team and line-managing colleagues. At least 5 years’ experience of managing a fundraising team
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Experience of developing standard operating procedures and embedding them in day-to-day operations
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Experience of managing budgets
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Able to set and manage ambitious income targets
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Able to grasp complex issues and communicate complex issues simply
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Quick learner and able to onboard swiftly
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Experience of working with customer relationship management databases (please note that we use Beacon)
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Experience of a broad range of communications tactics across media, supporter engagement, websites and social media, internal communications
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Able to work with people with a wide range of abilities, with a warm empathetic style
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Experience of collecting and monitoring data to analyse service impact and drive service improvements
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Excellent communications skills (oral and written)
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Understanding of the relevant regulatory frameworks, Institute of Fundraising Codes of Conduct, Fundraising Regulator guidelines and Gift Aid regulation
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Effective team player who is willing to take on new challenges and work flexibly to meet the needs of the charity (including occasional evenings and weekends to deliver presentations and attend events)
Desirable
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Fundraising or communications qualification
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Experience of working with people living with learning disabilities or autism
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Experience of working with children or adults with disabilities or chronic health conditions
To apply, please submit your CV and a cover letter (no more than two pages) telling us how you meet the requirements for this role.
Shortlisted candidates will be invited to attend a competency-based interview. The interview process will include a test of essential skills.
Due to the expected volume of applicants, we will not be able to acknowledge candidates who are not shortlisted.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a enthusiastic and self-motivated Fundraiser with the ability to write compelling, high quality applications? Would you like to help give animals a better life?
We have an exciting opportunity for a motivated Trusts Fundraiser to contribute significantly to the development of income generation at Raystede. You will expand our existing programme of Trusts support by creating persuasive applications and undertaking effective research, with the aim of securing funding for a variety of core costs and capital projects.
This is an exciting role as you will help our Funders to engage deeply with our work, and the lives of the animals in our care, as you present tailored cases for support and gratifying evaluations.
An excellent storyteller with a keen eye for detail, you will be able to interpret financial data and funding criteria, as well as strategically plan for existing and future funding needs. You may have experience of Trusts in another fundraising role, or perhaps you’re also an animal-loving fundraiser, or someone who researches, complies and writes reports professionally.
You will also be responsible for setting up a stewardship plan for Trust Supporters and building and maintaining relationships over the phone, through written communications, and on-site or at events. You will be supported in delivering excellent stewardship.
Reporting to the Head of Fundraising, you will have autonomy to plan your time and manage and grow the Trusts & Foundations pipeline. You will be encouraged to take an innovative approach to stewardship and be supported to continue your professional development.
We would love to hear from you if you:
- Are organised and proactive with the ability to prioritise multiple projects strategically
- Have inspirational and concise report-writing skills
- Have strong research abilities and excellent record-keeping
- Can network and build relationships at a senior level, internally and externally
- Have good IT skills, including CRM databases and MS Office applications
- Want to make a real, tangible impact to the lives of animals
- Have the passion and drive to go the extra mile, keeping excellent donor care and animal welfare at the heart of everything you do
About Raystede Centre for Animal Welfare
Raystede is a charity that aims to give animals a better life through rehoming, rehabilitation and sanctuary, and give people the support and knowledge they need to treat animals with care and respect. Raystede is Sussex’s biggest animal welfare charity, with nearly 70 years’ experience of caring for and rehoming animals. Uniquely, we care for a huge range of animals - from dogs, cats and donkeys to rabbits, parrots and alpacas. Our experience, expertise and partnerships enable us to deliver an exceptional quality of care for the animals we help. Many of the animals have been neglected, abused or exploited. Raystede helps most of the animals find new homes but also provides life-long sanctuary for elderly horses and other animals that cannot be rehomed. Raystede provides love and safety to those animals that would have nowhere else to go.
The client requests no contact from agencies or media sales.
LOCATION - Remote with travel required across the UK
Are you looking for an exciting and rewarding new role in 2024? Apply for the Learning and Development Manager role at homelessness charity Emmaus UK.
About Emmaus
Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as it is needed, meaningful work in a social enterprise and a sense of belonging and community. There are currently 30 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. There are also 3 Emmaus groups working towards the development of services in their areas. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.
About the role
We are seeking a Learning and Development Manager to work with the Director of Partnerships and Federation Development to develop an ambitious learning and development strategy for Emmaus UK.
As a hands-on Learning & Development Manager, you will play a critical role in developing the skills, knowledge, and capabilities of employees, companions, volunteers and trustees across the Emmaus Federation and within Emmaus UK.
Your primary focus will be on developing and delivering effective learning interventions, programs and initiatives that align with the goals of Emmaus and support the growth and development of its people.
You will have the opportunity to make a significant impact on the growth and development of employees, companions, volunteers and trustees, contributing to a positive learning culture, and supporting the overall success of the federation. Your role will involve supporting the development and delivery of strategic plans, programme design and implementation, stakeholder management, and continuous evaluation and improvement of learning initiatives.
This role is home-based, with some travel required across the UK.
Who are we looking for?
We are looking for a high-performing Learning and Development Manager, with experience working in a learning and development role, including experience of delivering training in-person and online to a range of stakeholders.
The successful applicant will be able to deliver effective and engaging learning and development programmes and will have experience of identifying and analysing learning and development needs, developing relevant approaches and evaluating effectiveness, developing a strong culture of continuous improvement across Emmaus UK and the wider federation.
This is an exciting and rewarding role for someone who thrives working with different people and pursuing new opportunities.
What we offer
· £37,878 pro rata (based on a standard working week of 37.5 hours)
· Working hours: 5 days per week, Monday – Friday
· Contract: Permanent
· Pension: Stakeholder pension with employer contribution
· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave
· Training & development: Individually tailored induction. Ongoing training and development
· Volunteering: 2 days allowance each year
· Employee assistance: 24/7 employee assistance scheme is available
· Flexible working: Options available, subject to the requirements of the role
· Life assurance: Death in service lump sum of 3 x salary
To apply
To apply for the role, please complete our application form and equal opportunities monitoring form and email us by 12pm on Friday 1st November 2024.
Please ensure you download the job pack and refer to the job description and person specification when completing your application form.
Those shortlisted will be invited to an interview conducted via Microsoft Teams on Wednesday 13th November.
If you would like to arrange an informal discussion about the role, please email us.
Equal Opportunities
Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.
To ensure fairness and consistency to select the best candidate for our roles, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.
The client requests no contact from agencies or media sales.
KCLSU is looking for a Junior Finance Assistant to work with the Finance team. The post holder will assist in delivering the finance and administrative function under external statutory bodies' financial regulations and procedures and compliance requirements, while contributing to our students' educational journey at King's College London.
Summary of the Post
- To assist in delivering the finance and administrative function under external statutory bodies' financial regulations and procedures and compliance requirements.
- To support the annual audit process with external auditors.
- To support preparing accurate, compliant, and complete management accounts, financial statements, and other information promptly.
Main Tasks
- Routine Finance Operations
- Dealing with day-to-day purchase invoices and reconciling to purchase order
- Set up payment online
- Reconcile purchase ledger accounts
- Reconcile daily income from different systems to cash banking, post daily banking into the system
- Raise sales invoices and reconcile sales ledger accounts
- Aged debtor chasing
- Assist with Bank reconciliation
- Assist with monthly management account tasks and adjustments
- Generate reports from the exchequer system
- Assist with Balance Sheet accounts reconciliation
- Routine control activities, i.e. stock check
- Other finance office tasks, i.e., cash services to trading areas/provision of change
- Answer general financial queries from staff, KCL students, and suppliers.
The successful candidate will:
- Demonstrate the ability to quickly and accurately pick up new tasks, and showcasing a string aptitude for learning new skills.
- To ensure that KCLSU internal and external stakeholders, including KCL students, receive the highest level of support, with a focus on service quality.
- Consistently deliver work of the highest quality in a timely manner demonstrating promptness, accuracy and efficiency.
- Play an integrated role within the Finance team and support the overall organizational function.
- Actively demonstrate KCLU values.
- Adhere to and promote the financial regulations of KCLSU.
- Have relevant degree in Finance or related business discipline, from an academic institution. Or, candidates actively working towards a Chartered Accountant qualification.
- Have hands-on experience with integrated accounting systems is essential, preferably Exchequer
- Have hands-on experience with every aspect of financial operations is essential
- Have previous experience in a similar role
- Know accounting concepts and relevant VAT regulations are essential.
- Understand data protection in the context of a membership organisation is desirable.
The list above is not exhaustive. For full role and candidate specific details, please review our Job Pack.
Application Process
If this sounds like you, please send a filled application form (including a supporting statement) alongside EOM form and send them to us.
You will see on our Job Pack that we are a equal opportunities employer and we live by our 4 main values: Inclusive, Collaborative, Open and Brave. KCLSU is a fun, social and flexible work environment which offers opportunities for development as well as great staff benefits.
Benefits of Working for KCLSU include:
- Hybrid Working Policy
- Pension Contribution
- Interest Free Season Ticket Loan & Computer Loan
- Cycle to work Scheme
- Enhanced Sick Pay
- Enhanced Maternity and Paternity Pay
- Eye Tests & single focal glasses allowance
- 25 days annual leave plus bank holidays and university closure days
- Discounts at KCLSU venues
- £30 wellbeing allowance per term
- Employee Assistance Programme
- "No meeting Friday" ethos
- Death in Service
At KCLSU Equality, Diversity and Inclusion are at the heart of everything we do and we endeavor to ensure equal treatment of all candidates. We welcome a diverse range of applicants and are open to discussing flexibility with the right candidate. Reasonable adjustments will be made for candidates with disabilities at all stages of the recruitment and selection process, and to ensure that a successful candidate with a disability can undertake the post.
Eligibility
To be eligible to apply for this role you must:
- Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
- Have a National Insurance number, or be in the process of applying for one
- Not be a trustee of King’s College London Students’ Union
KCLSU is an independent charitable organisation that works to further the interests of approximately 36000 students at King's College London. Join us!
The client requests no contact from agencies or media sales.