Customer Support Officer Jobs

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

This is a standalone role and so it is very hands on with responsibility for all transactional tasks, including recruitment, payroll, pensions, training etc. You’ll also work particularly closely with senior managers to attract, retain and develop a diverse and talented team. You’ll promote a culture of learning and collaboration across the organisation, ensuring that Muscular Dystrophy UK complies with all relevant employment legislation and best practice.

We welcome applications from candidates working at Manager level, who want to step up to their first Head role. We are looking for candidates that are comfortable to work on an operational as well as strategic level.

Please download the job description to see full role responsibilities.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: We operate a hybrid model (home and office, London SE1). 

*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

Join our team as our Team Administrator and help improve lives. We are a dedicated charity committed to improving lives through making grants to individuals on a low income and making grants to organisation supporting those experiencing poverty. 

The National Benevolent Charity has been supporting people and families on low incomes throughout the UK for over 200 years through the provision of grants and is part of a national network of benevolence charities which operate throughout the UK. Last year we awarded 729 grants individuals in the UK and 42 new grants to organisations in Swindon & Wiltshire, Bristol, and Gloucestershire.

We are looking for someone friendly, professional, and experienced to help our small dynamic team with administration and communications, to increase the number of grants we can make.

You will have excellent written and verbal communication skills and be comfortable in managing contact with the public by telephone and email. You will also need experience in office 365 and using a database. You will also need to be happy working from home, within a small team and have an open, pleasant flexible manner, compassion, and a desire to improve lives

So, if you want to join a small ambitious team, collaborating closely with trustees, believe you have the necessary skills and experience and want to Improve Lives we would be pleased to hear from you. 

This is a fantastic opportunity for a dedicated and passionate business development manager who is excited to support our purposeful movement that brings about a positive sustainable change in young people’s lives.

Business Development and Management

• Develop strands of commercial activity, including employer engagement and social value.
• Support application to and reporting on investment programs, funding, and grant-making for business development.
• Develop proposals and attend stakeholder meetings to negotiate business terms with new and existing clients.
•  Assistance in organising and coordinating contracts, teams and services.
• Manage performance database and systems information to ensure operational efficiency
• Compile and prepare quarterly and performance reports
• Create and maintain progressive working relationships with key stakeholders.
• Research and analyse new initiatives to support growth.
•  Attend meetings to drive organisational growth and visibility. Management and Governance
• Review potential structures to support dynamic work, such as social investment.
• Update policies and governance in line with organisational needs (when needed)
•  Ensure effective use of project management tools, CRM systems, and other digital data system platforms to streamline operations and stakeholder communications. 

Director of Resources

Reed are excited to offer the opportunity to join HSF Health Plan Ltd as the Director of Resources. This pivotal role is based in our London office on the vibrant South Bank and involves comprehensive management of the Finance, HR, and Governance business functions. If you have a passion for leadership and a background in finance within the healthcare, insurance and not for profit sector, we encourage you to apply.

Day-to-Day Responsibilities

• Oversee the management of Finance, HR, and Governance business functions.
• Manage financial aspects of the company, including quarterly management accounts and annual financial statements for the UK, Republic of Ireland, and Malta.
• Ensure compliance with financial regulations and oversee internal audits.
• Lead and develop the Finance, HR, and Governance teams, promoting a culture of high performance and continuous improvement.
• Collaborate with senior management to align financial strategies with overall business goals.
• Represent the Finance Department in internal and external projects, ensuring HSF remains competitive in the health plan market.

Required Skills & Qualifications

• Proven experience as Director of Resources, Director of Finance, or a similar role.
• Fully qualified (ACCA, CIMA, ACA) 
• In-depth knowledge of corporate finance, accounting principles, laws, and best practices.
• Strong leadership skills and the ability to manage multiple business functions.
• Excellent communication, interpersonal, and strategic thinking skills.
• Knowledge of HR management principles and employment legislation.

Benefits

• Competitive salary range of £100,000 - £120,000.
• Involvement in a role that directly supports community health initiatives.
• Dynamic work environment on the South Bank.

How to Apply

Please submit an up-to-date CV and a cover letter explaining your interest in this opportunity and why you believe you are suitable for the role.

Deadline for submissions: Monday, 28th October 2024, 12pm.

First interviews: Week commencing 4th November.

Second round interviews: Week commencing 11th November.

Applications and inquiries should be directed to Jay Sandhu and contact details can be found on the attached candidate application pack. 

Thank you for considering a career at HSF. We look forward to your application.

KCLSU is looking for a Student Voice Coordinator work within the Student Voice team to coordinate the development and delivery of representation practices, and embed these processes across KCLSU’s Community Engagement Department and our student voice partnership work with King’s College London. This will be focused on Student Futures, a large-scale transformation portfolio King’s College London is undertaking.

Student Futures aims to improve student experiences in key areas across the next three years. These areas include improving core processes and systems for education delivery; ensuring the university is able to provide proactive and personalised support for student wellbeing; and delivering a distinct, valuable extra and co-curricular student experience.
At times, the post-holder will also be required to support other King’s Transformation Office programmes, such as Campus Futures, which is overseeing the development of King’s campus spaces and facilities in the next few years.

This role is funded for the next three years, the planned timeline of the Student Futures portfolio, and is offered as a 3-year fixed-term contract.

Job Specification
ENHANCING REPRESENTATIVE PROCESSES
• Act as central point of contact for colleagues across King’s and KCLSU for centralising and sharing information about student voice and representation structures related to Transformation Office projects;
• Set up and oversee systems for the management of student representative data between KCLSU and various King’s project teams;
• Ensure that all areas of student representative recruitment, induction, and support are conducted smoothly;
• Record student attendance and other participation data to support evaluation processes and ensure appropriate remuneration;
• Support the payment of remuneration and/or incentives to student participants where required, working with the KCLSU Finance and relevant King’s teams to ensure this is appropriately administered and recorded.

ORGANISING REPRESENTATION PRACTICES
• Lead on the practical organisation of Student Futures representation practices – calendar management, room booking, procuring materials, etc.;
• Liaise with KCLSU and King’s College London colleagues across a range of teams to ensure smooth operational delivery;
• Provide support with other Transformation Office representation practices where necessary.

DATA & COMMUNICATIONS
• Support the Policy & Research Coordinator with the capture and analysis of datasets relating to the student experience, including data from relevant representation practices;
• Contribute to the scrutiny of evidence, trends, and datasets to identify to identify insight relevant to key Student Futures projects;
• Contribute to student-facing communications related to Student Futures and other Transformation Office programmes as relevant, including updating KCLSU webpages
• Contribute to the delivery of training, guidance, and ongoing support for Student Officers and other student representatives across KCLSU, equipping students with the knowledge and skills that enable them to thrive in their roles and feel empowered to grow as leaders.

GENERAL
• Operate in accordance with health and safety regulations;
• Ensure compliance with GDPR in handling student and any other personal data;
• Undertake any other task appropriate for the grade and responsibilities of the post that may from time to time be reasonably requested.

Candidate Specification

KNOWLEDGE:
• Strong working knowledge of Microsoft Office products, particularly Outlook, Teams, Word, and Excel
• (Desired) Basic understanding of representation systems and practices in universities and students’ unions

EXPERIENCE:
• Experience of working with people via email, audio or video call, and face-to-face
• Experience of providing administrative support
• Experience of working with data
• Experience working as part of a busy team
• (Desired) Experience of working with young people, students, or similar
• (Desired) Experience of working in successful partnership with a range of stakeholders
• (Desired) Experience of using customer relationship management (CRM) or membership management systems

SKILLS:
• Organised and methodical, with strong administrative skills and excellent attention to detail
• Good written and verbal communication skills, able to explain processes or provide instructions clearly and succinctly
• Ability to work in collaboration with others and use initiative and creativity to resolve problems
• Ability to manage working time effectively, prioritise appropriately, and ask for help when necessary
• (Desired) Ability to analyse quantitative and qualitative data to produce insights
• (Desired) Competent IT skills and the ability to learn new systems quickly

APTITUDE:
• Proactive working style with a commitment to learning, development, and innovation
• A commitment to the principles and practices of equality and diversity

The list above is not exhaustive. For further details, please review our Job Pack.

Application Process 

If this is you, please apply by providing a supporting statement and addressing each key requirements of the role.

You will see on our Job Pack that we are a equal opportunities employer and we live by our 4 main values: Inclusive, Collaborative, Open and Brave. KCLSU is a fun, social and flexible work environment which offers opportunities for development as well as great staff benefits.

Benefits of Working for KCLSU include:

• Hybrid Working Policy 
• Pension Contribution
• Interest Free Season Ticket Loan & Computer Loan
• Cycle to work Scheme
• Enhanced Sick Pay
• Enhanced Maternity and Paternity Pay
• Eye Tests & single focal glasses allowance
• 25 days annual leave plus bank holidays and university closure days
• Discounts at KCLSU venues
• £30 wellbeing allowance per term
• Employee Assistance Programme
• "No meeting Friday" ethos
• Death in Service

At KCLSU Equality, Diversity and Inclusion are at the heart of everything we do and we endeavor to ensure equal treatment of all candidates. We welcome a diverse range of applicants and are open to discussing flexibility with the right candidate. Reasonable adjustments will be made for candidates with disabilities at all stages of the recruitment and selection process, and to ensure that a successful candidate with a disability can undertake the post.

Eligibility

To be eligible to apply for this role you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
• Have a National Insurance number, or be in the process of applying for one
• Not be a trustee of King’s College London Students’ Union

We are seeking an inspiring Head of Fundraising and Engagement to join the Trust at this exciting and important time. The successful candidate will be responsible for the Trust’s programmes for fundraising, membership, communications and public engagement, which are vital in delivering our vision of a wilder Worcestershire where there is more nature everywhere, for everyone.

The current postholder has been promoted to be the Trust’s new Chief Executive at the end of the year. The Trust’s Head of Fundraising and Engagement will play a key role in delivering our three strategic goals set out in our strategy to 2030, which are:

• Nature in recovery: 30% of land for nature by 2030.
• Action for nature: 1 in 4 taking action for nature by 2030.
• Sustaining our future: more diversity, more funding and carbon zero by 2030.

The Trust is supported by over 21,000 individual members and a range of funders including individual donors, the National Lottery Heritage Fund, trusts and foundations and local businesses. We also generate income from our trading activities including ecological consultancy, hire of meeting space and sales of items including Christmas cards and calendars. We aim to continue to sustainably grow our income to enable us to deliver our nature conservation and public engagement objectives. This will involve working closely with existing supporters and generating income and support from new funding sources. We believe in building strong relationships with our supporters and working in partnership to support more wildlife and create wild spaces across Worcestershire.

We are looking for someone with demonstrable experience of raising funds from a range of sources and with experience of impactful communications and effective public engagement. The role involves managing four programme teams across fundraising, membership, communications and public engagement. To be successful in this role requires strong planning skills, experience of delivering successful projects and effective communication with key internal and external stakeholders.

We are one of 46 independent Wildlife Trusts operating across the UK. In this role, you have the opportunity to build networks with equivalent roles in other Wildlife Trusts and to work with the national team to further fundraising, membership, communications and public engagement across the Wildlife Trust movement.

A full driving licence is essential. This is a full time, 35 hours per week position on a permanent contract.

The role will be largely based at Worcestershire Wildlife Trust, Lower Smite Farm, Hindlip, Worcester WR3 8SZ.

Deadline for applications: Wednesday 30th October at 5pm
Interviews will be held: Friday 8th November

Further details including how to apply are available via our website jobs page.  CVs will not be considered.

Who we are

Worcestershire Wildlife Trust is the county’s leading local charity working towards a county rich in wildlife. With the support of our volunteers and members we manage over 3,000 acres of land for wildlife and people across Worcestershire. We work with organisations and landowners to protect and connect wildlife sites across the county. We also work with and inspire local communities and young people to care for wildlife where they live.  Worcestershire Wildlife Trust is one of 46 Wildlife Trusts working across the UK.

We’re Wild About Inclusion. To us, this means inspiring, empowering and engaging people from all backgrounds, cultures, identities and abilities, to change the natural world for the better.  It also means cultivating inclusive workspaces that are free from discrimination, where differences are valued, everyone can be themselves and flourish, just like nature!

Role purpose

As part of our strategy, you will be responsible for leading the delivery, direction, and management of our ambitions to empower a more diverse range of young people with opportunities to develop essential leadership and life skills regardless of their background.

You will act as an influential member of the organisation’s Leadership Team to set, establish and deliver the Programmes and Projects Strategy aimed at supporting growth, reach, and impact of Leadership Skills Foundation programmes among underserved and/or under-represented communities and individuals.

In addition to establishing and managing relationships with external stakeholders at national, regional, and local levels, you will work as a pivotal member of the leadership team to embed this area of work across the organisation and benefit thousands of young people across the UK.

This role will require positive and proactive internal working relationships to be created with other teams and colleagues to support organisational objectives and goals.

Main duties and responsibilities

1.Responsible for leading and managing agreed and supported programmes, creating and supporting effective implementation and delivery systems.

2. Empower and equip programme team members, allocating resource to effectively deliver agreed and supported projects and their goals/KPIs.

3. Work collaboratively with partners and stakeholders to successfully influence and deliver agreed programme objectives and key results.

4. Manage agreed programme budgets and forecasting liaising with Leadership Skills Foundation colleagues and funders as appropriate.

5. Responsibility for implementing internal performance metrics to demonstrate effectiveness, influencing programme management, monitoring and evaluation.

6. Ensure all project milestones, contractual and reporting requirements are met to the agreed standard.

7. Develop and present clear insight and analysis to drive the improvement of strategic, business and operational planning and delivery.

8. Develop management practices that support consistent programme delivery and high-quality outcomes.

9. Ensure risk management and mitigation processes are in place across all programmes and communicated effectively.

10. Maintain a working knowledge and up to date awareness of the landscape and audiences the Leadership Skills Foundation works with and aspires to work with.

Head of Department Duties and Responsibilities

1. Implement the “one company” vision/culture and demonstrate its impact.

2. Carry out environmental scanning to recognise opportunities and challenge and formulate appropriate actions to position the Foundation in line with its agreed objectives.

3. Be accountable and responsible as required on projects to deliver the foundation’s vision.

4. Implement and develop appropriate business management capabilities and practice across the organisation.

5. Operationally implement the strategy and set work expectations as agreed by the board and SLT.

People Management Responsibilities

· Research Manager

· Local Delivery Lead

· Working with other Heads of Department whose direct reports will support the delivery of programme goals and activities

Key Relationships

Internal

· Director of Engagement (line manager)

· Direct reports: Local Delivery Lead and Research Manager

· Head of Departments: Innovation; Marketing & Communications; Business Development; Accreditation & Standards; Finance & Customer Support.

· Leadership Team including - Directors of: Innovation & Standards; Finance and Operations, and Chief Executive.

· Innovation Officers

· Finance Manager

External

· Strategic partners including organisations such as Sport England.

· National and regional network and delivery partners.

· Key local delivery centres

Skills, experience and knowledge

Essential

· A proven track record in managing, leading and exceeding purpose-driven complex programmes with challenging targets and timescales.

· Experience of overseeing a portfolio of delivery projects/programmes and supporting individuals/teams to deliver these within time, budget and scope.

· Significant experience of engaging and motivating internal stakeholders and teams and presenting information concisely.

· Confidence to act as the key contact point and ambassador for delivery programmes and Leadership Skills Foundation.

· Familiarity with setting and delivering operational workplans and working collaboratively with teams to achieve them

· Experience of senior decision making, leading a department or project team.

· Experience of proactively and effectively establishing and managing stakeholder and partner relations.

· Analytical thinking and evaluation skills

· Strong interpersonal and communication skills with the confidence and ability to adapt styles to manage up, down, and across peer groups.

Desirable

· An understanding of resource planning requirements

· Process improvement and change management experience.

· Experience of collecting, analysing, interpreting, and presenting data and insight.

· Experience of programme innovation, development, and design

· An understanding of the sport and physical activity landscape in the UK.

· Experience of informal education or skill development programmes

· Experience of risk oversight.

Personal qualities

· A confident, collaborative leader that wants to make a positive social difference.

· Pro-active with the ability to work on own initiative collaboratively and independently.

· Effective and confident communicator.

· Adaptable to operational requirements with an openness to give and receive constructive feedback as part of a growth mindset.

· A creative, problem solver with a focus on the individuals and groups benefitting from our programmes.

Full driving license and ability to drive is required

Location: Oxfordshire
Salary: £55,000 (£2,500 car allowance)
Hours: 35
Department: Service Delivery
Job Type: Full time
Contract Type: Permanent

RABI is the charity at the heart of farming, providing expert mental health and wellbeing support, as well as financial, emotional and practical help to farming people in England, Wales and Northern Ireland.

Key Purpose of the role:

This is a dual-purpose role with a major component being the organisational Designated Safeguarding Lead with primary responsibility for driving good practice and ensuring upskilling of staff, trustees, and volunteers to assess risk, identify, and report concerns. The DSL lead is also responsible for supporting the embedding of a safeguarding culture and development of all processes needed to support best practice throughout the organisation and associated external activities.

The other component is that of Senior SD Manager, a position with the day-to-day responsibility for ensuring the efficiencies, and responsive running of the service delivery team. The post holder will provide oversight to ensure the team are motivated, driven, appropriately supported and have all the tools and skills needed to execute their roles effectively.

The Senior Manager will also oversee the development, management and continuous improvement of all SD systems, processes, and procedures needed to ensure all existing and new support services run smoothly. The post holder will ensure SD is compliant in all areas, including those services provided by Third Party Partners, and be the CRM subject matter expert ensuring that new systems provide the data and information required and that it is analysed and communicated out internally to the Head of Service Delivery, plus other relevant Heads of Department, and externally as needed and in a timely manner.

The Senior Manager will have proven leadership skills and a passion for developing and supporting talent within the team. The post holder will work closely with the Head of Service Delivery to develop creative and robust long-term strategy and associated short term action plans, supporting execution of those plans by ensuring budgets, KPIs and organisational objectives are met. The Senior Manager will have a track record of delivering results whilst promoting a positive working environment both intra and inter departmentally – success of the post relies on this.

Key Relationships:

Internal: Director of Services, Director of Finance and Operations, Service Delivery Team; Fundraising Team; Business Development Team, Finance Team and Volunteering Team.
External: External service providers, partners, statutory health & social care services.

Key Responsibilities:

- RABI’s subject matter expert leading on developing and establishing the organisation’s approach to safeguarding and embedding best practice, policies and procedures within all areas of the organisation and volunteers.
- Ensure CPD around safeguarding is maintained across the organisation and volunteers that includes understanding of assessing risk, identifying and reporting safeguarding concerns.
- Oversee the safeguarding and case management system and audit process necessary to ensure best practice.
- Be the point of contact for any safeguarding escalation.
- Be the central point of contact for internal and external individuals and agencies regarding Safeguarding.
- Act as RABI’s Designated Safeguarding Lead reporting directly to Head of Service Delivery, Director of Services and Committee.
- Provide clear, supportive and developmental line management to all line reports.
- Supervise progress on the implementation of CRM systems and processes.
- Ensure lessons learned and best practices are incorporated into existing and new service design.
- Be the Subject Matter Expert for Service Delivery in the CRM systems design and delivery.
- Oversee Third Party Partners to ensure deliverables and quality of service of SLAs are met.
- Act as the point of escalation for any service-related issue from SD team or Third Parties and refer onto Head of Services as and when needed.
- Produce regular reporting so that Head of Services and Director of Services has insight into service performance and trends.
- Maintain thoughtful, productive and supportive relationships with colleagues, respecting, reflecting and fostering our mission and core values at all times.
- Represent the organisation at external meetings or conferences related to safeguarding and SD.
- Be an ambassador for Service Delivery internally within RABI and with external organisations.
- Contribute to the strategic and operational growth of the charity, participating and collaborating with colleagues across the charity.
- Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive environment.
- Undertake any other responsibilities commensurate with the post which management representatives may require.

Person Specification:

Essential

- Experience of leading on Safeguarding and Prevent and the role of the DSL
- Understand role and responsibilities of statutory agencies
- Ability to recognise and define poor practice and abuse, including thresholds of abuse
- Awareness of contextual safeguarding and current affairs that impact the welfare of children, young people and adults at risk, and ability to quickly recognise and respond to emerging issues relevant to rural communities
- Review to ensure safer recruitment, and an understanding of its importance in preventing abuse within the context of RABI operations
- Understand how to recognise and respond to allegations of abuse
- Experience of oversight of rigorous impact evaluations within a third sector (or similar) organisation operating nationally
- Experience of overseeing the rolling out and embedding of new systems, processes and procedures to remote workers and partner organisations
- Excellent mentoring and management skills
- Excellent systems-based thinker with experience of writing impact focused reports for senior management
- Experience of engaging, influencing and sharing best practise with external partners and internal stakeholders
- Excellent communication skills
- Flexible, resilient and solution focussed
- Excellent IT software skills and adapt to new systems and processes
- Full driving licence - Ability to travel across the UK

Desirable

- With 5 – 10 years management experience, including management of a remote and or multidisciplinary team
- Farming background or knowledge of the farming community
- Excellent knowledge of current sector trends in relation service provision in the context of the UK third sector

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justi?able. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, quali?cations and abilities.

REF-217111

Position: Campaigns Manager
Type: Full-time (35 hours a week), permanent 
Location: Office based in London with flexibility to work remotely 
Salary: £39,717* per annum plus excellent benefits  
Salary Band and Job Family: Band 3, Charity

*you will start at our entry point salary of £39,717 per annum, increasing to £42,199 after 6 months service and satisfactory performance and to £44,681 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.  

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award-winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.  

About this job 

With a new UK government, elections upcoming in Scotland and Wales, a new MS Society strategy in the wings for 2025, it’s an exciting time to join our campaigns team as we look to take our campaigning up a gear.

Whether it’s about making sure people access ground-breaking treatments, tackling the poverty people face when living with MS, or making sure the right support is there when people need it most, as our campaigns manager you’ll be leading a team to empower, inspire and mobilise our community to become change-makers.

Do you want to make sure our digital actions hit the right note, that our emails pack a punch, and we bring energy and creativity to our campaigning? Are you keen to lead a team where we will prioritise personal development and foster a culture which supports learning, innovation, testing and giving things a go? Do you want to support people living with MS to be more involved in our campaigns and embed co-production throughout our work?

If this sounds of interest to you, we’d be really interested in hearing from you.

Closing date for applications: 9:00 on Thursday 31 October 2024

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

The Coordinator, Committees and Council is an integral role at the Society providing high quality administrative and committee support to the Chief Executive and Chair of Trustees.

In this role you will have the opportunity to work with senior leaders and intensive care professionals to ensure that the Society meets the needs of its beneficiaries and delivers impact for this high-profile national organisation.

We are a dynamic, growing charity providing practical respite solutions for unpaid carers in the home and award winning day centres.  Are you and experienced fundraiser who can elevate us further through additional revenue streams?

With a turnover of £1.6m we are sustainable but have unfunded projects that will benefit our service users.  You would support our service areas from children to the elderly, physical disabilities to mental health, fundamentally improving the quality of life of people in our communities.

Role

You will need to be good at research and submit well written applications to grant making organisations.  You will also be good at building relationships so that we can gain year on year funding for our projects.

We want to work with smaller grant makers but also focus on large grant opportunities through the likes of National Lottery, Henry Smith etc.

As part of your role you would be good at IT, recording progress on our customised Salesforce CRM system.

Person Specification

Essential Criteria:

• At least 2 years’ experience of developing and delivering fundraising strategies and plans that support organisational growth
• Proven ability to identify and draft grant funding bids and other forms of funding applications
• Highly developed written and presentation skills with proven ability to write and present using a range of materials including emotive and compelling prose suitable for different audiences
• Good analytical and research skills with the ability to process and present complex information clearly and concisely
• Working knowledge of using IT- key social media platforms, the Microsoft Office Suite
• Excellent coordination and organisational skills
• The ability to meet deadlines and work under pressure
• Entrepreneurial, results-driven and able to work on own initiative and as part of a team
• Commitment to delivering quality and to continual improvement in practice
• A self-motivated individual with the perseverance to work towards long term goals
• Passionate, creative and motivated, to achieve ambitious targets
• Knowledge of current fundraising guidelines/legislation
• Good knowledge of contemporary fundraising techniques.
• Good knowledge of public and private sector funding sources, structures and organisations.
• Adaptability - flexible to changing circumstances, keeping projects and goals on track by changing approach
• Ability to work under pressure & time management

Benefits

• We offer 28 days holiday (pro rata) per year including bank holidays rising to 33 after 5 years service.
• Each Christmas a discretionary extra few days for a Christmas close down are given
• Throughout the year there are Charity events
• We fund Blue Light Card membership for employee discounts
• Staff have access to Vivup for online GP sessions and additional benefits
• We provide a stakeholder pension and 4% matched contributions

Who are we and what do we do?

We're the UK's leading ovarian cancer research charity, working on early detection, prevention and treatments so that no woman dies of ovarian cancer.

Ovarian Cancer Action is a community of changemakers with one purpose: to give ovarian cancer the focus it needs to increase 10-year survival rates. And we know research is the solution.

We live and breathe this lifesaving, world-leading research. We fund more ovarian cancer research than any other UK gynaecological cancer charity. It’s how we’ve driven some of the biggest breakthroughs of the last 19 years.

We're also the only charity at the heart of the global ovarian cancer research community and have been for four decades.

By connecting the world's leading scientists together, we’re creating a powerful hub of experience, expertise and insight. So, we confidently fund research that takes us a step closer to our goal: that by 2032 half of women will live more than 10 years after diagnosis.

The role

You’ll be key to delivering our corporate partnerships income strategy, identifying and driving vital new business as well retaining longer term support from priority sectors. As Corporate Partnerships Manager you will be responsible for driving income growth and leveraging Ovarian Cancer Action’s increasing levels of brand awareness and creating compelling, mutually beneficial partnerships. To achieve this, you’ll need to find innovative ways to engage businesses and identify opportunities to maximise income from the relevant sectors.

We are looking for someone who…

Has fantastic experience of securing, developing and growing partnerships. As well as a creative, insight led and good business acumen approach to developing mutually beneficial partnerships, in line with organisational priorities.

· Is looking to be an integral part of the fundraising management team, delivering robust plans, insight and spearheading relevant cross team project work. 

· Is looking for an exciting opportunity to shape, lead and grow a relatively new income focus area for Ovarian Cancer Action.

Thank you for taking an interest in our Data and Insight Coordinator role. 

This role will be central to ensuring our data-driven approach aligns with our goals. You'll work closely with the Head of Evidence and Impact and colleagues across the organisation to:

• strengthen our data infrastructure,
• optimise programme evaluation,
• inform our fundraising and communications efforts, and
• advocate for policy changes that benefit young people.

We're seeking a passionate and collaborative data professional who is excited about using data to drive positive change. We are a small department and this role will help bolster capacity as we embark on an exciting period of growth with our new 2024-2027 strategy cycle. 

This role is perfect for someone looking to take a step up in data management, training & information sharing.

Khulisa’s new strategy is focused on evolving our delivery approach for lasting impact. This involved making significant changes to our programme delivery and operating model. This shift towards prioritising long-term outcomes and an evolved delivery approach requires an expert Data and Insight Coordinator who can play a central role in data management and analysis, systems development, MEAL (Monitoring Evaluation Accountability and Learning), and storytelling.

Whilst this role requires proven experience of quantitative skills, we are open to candidates with limited or no experience in qualitative research. This is a varied role and there will be opportunities for fieldwork e.g. conducting interviews, facilitating and moderating focus groups, etc. We can provide training and support to help you develop the necessary qualitative skills.

The ideal candidate is someone who is passionate about data and eager to contribute to our ongoing efforts to improve our data-driven approach. If you enjoy making data fun and easy to understand, are comfortable working with stakeholders from non analytical backgrounds, and get a kick out of improving processes then get in touch.

If you're creative, solution-oriented, and enjoy working with diverse teams, we encourage you to apply. There has never been a more exciting time to join!

Please download the full application pack before applying. You can find further details on Khulisa's website too.

To apply, please share a covering letter addressing the abilities and skills within the person specifications, and a copy of your CV (no more than 2 pages) by 9pm, Sunday 20 October 2024 with us. 

Any applications without a covering letter will not be considered.

Trust Administrator

Do you want to join an expanding service supporting charities? Are you an experienced, motivated administrator?

We have an exciting opportunity for a Trust Administrator to join an expert Trust Administration service supporting charities, not for profit organisations and philanthropic projects. This rewarding role offers a great opportunity to help in meeting their goals, develop the service and support the vital work of the charity.

Position: Trust Administrator

Location: Leicester/Hybrid (with occasional travel)

Hours: 25 hours per week, option for additional hours as service develops

Salary: £27,000 pro rata (£18,243 for 25 hours per week)

Contract: Permanent

Benefits: Flexible working including partial remote working (after successful completion of the probationary/training period), competitive salary, 32 days’ annual leave (pro rata for part time roles) including Bank Holidays, pension scheme

Closing Date: 5th November 2024

Interview Date: W/c 25th November 2024

The Role

You will provide administration, clerkship and governance support to other charities to help them run more efficiently, meet charitable objects and make life easier for Trustees. You will be responsible for the growth, development and management of a portfolio of charitable trusts. Profits raised from the Trust Administration service support the vital work of the charity, supporting local people in need.

About You

We are looking for an experienced administrator with excellent organisational, time management and communication skills. You will be able to liaise effectively with individuals and agencies across the private, public and voluntary sectors and with governmental departments.

You will have experience of working within a charitable or government/legal services environment and although not essential, having an understanding of supporting a governance function in an administration capacity would be an advantage.

So, if you have a successful track record in administration, great communications skills and can deliver an exceptional customer experience… apply today as we would love to hear from you!

To fulfil the role, you must have the right to work in the U.K. and be able to travel for the purposes of work, as occasional travel in Leicestershire, Rutland and Northamptonshire will be required.

About the Organisation

The charity believe that everyone deserves a decent standard of living, with a right to adequate food, shelter and the means to keep warm, clean and rested – no matter what difficulty they may be facing. We help to make a difference by finding funding to provide the essential items that everyone deserves.

As an equal opportunity employer, we would particularly welcome applications from people with an ethnic minority background or those with a disability, as we are currently underrepresented in our workforce.

You may also have experience in areas such as Trust Administration, Clerkship, Grant Management, Funding Officer, Funding Officer, Legal Profession, Legal Secretary, Legal Clerk, Administration, Charity Governance, Charity Compliance, Charity Consultancy, Case Worker Funding, Social Housing, Almshouses, Advice, Benefits, Adviser, Welfare, Charity, Grants, Grant Officer, Grant Case Worker, Grant Aid, Community Aid, Charitable Services, Grant Administration, Admin, Administration, Administrator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.