Customer Service Management Jobs
We are looking for a full-time administrator to support the smooth running of the Education and Training Department. Duties include general office administration such as diary management, preparing and circulating reports ahead of meetings, taking minutes and supporting the department with various education and outreach activities. This post also provides administrative support to the Director of Education and Training. There will be a requirement to occasionally work in the evenings and at weekends.
What we need:
We need an experienced administrator with effective communications skills, a high standard of IT literacy and excellent attention to detail. You should have proven experience of minute taking and financial reconciliation. Previous experience of working in a membership organisation is desirable.
About us:
The Inner Temple fulfils its role in training and supporting both student and qualified barristers through Education and Training activities, which are arranged by a dedicated Education and Training Department. Our work covers:
- supporting students in schools and colleges, and prospective Bar students with a specific focus on equality, diversity and inclusion;
- scholarships for the law conversion course, vocational training, disability grants, pupillage and internships;
- the training of its student members (alongside the approved education and training organisations that provide the vocational qualification component);
- advocacy training for pupils and new practitioners;
- continuing professional development for established practitioners;
- support schemes including mentoring, marshalling and mock interview schemes.
What we offer:
A generous non-contributory pension benefit, private health insurance, free lunches at work when the Inn’s kitchens are open, a taxed daily luncheon allowance provided when they are closed, season ticket loan or Cycle to Work scheme after passing probation, 25 days’ annual leave and hybrid working
How to Apply:
To apply, please go to our website to download further information about the job and an application form. Then, please send your completed application form to the email address stated on our website. Please note that we will not accept CVs.
The Inn welcomes all applicants, especially those from under-represented groups to apply. Please also complete the equality monitoring form.
Please note that applicants need to demonstrate they have the right to live and work in the UK.
If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Operations Manager
Responsible to: CEO
Responsible for: Finance Officer
Location: Hybrid/Flexible (Travel to Manchester Office will be required)
Salary: £32,820 p.a. pro-rata (£13,128 actual)
Contract: Permanent
Hours: 14 hours per week
DBS: The post is subject to an enhanced Disclosure and Barring check
Working hours and UK location are flexible. On occasion we may need responsiveness to organisational needs. This could mean working evenings and weekends, with prior notice. In addition to attending virtual and in-person team meetings, we may ask you to travel within the UK.
In summary, you are:
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Excited about the potential of a new generation of young working-class leaders.
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Eager to work for an organisation that isn’t afraid to take risks and places young people front and centre in its work.
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Passionate about building a country where working-class people are heard, celebrated for our strength and diversity and aren’t held back by our backgrounds.
About us:
RECLAIM is a bold charity that is committed to building a fair and just world for and with all working-class young people. We build knowledge, power, community and solidarity to campaign on the issues that affect them the most. We do this in three ways:
Community - Creating spaces that grow a sense of belonging and solidarity.
Campaigns - Challenging institutions, systems and structures.
Consultancy - Supporting organisations to become class-inclusive.
Our changemaking work includes:
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We supported young people to successfully campaign for free bus travel for all 16-18 year olds across Greater Manchester. A policy which now benefits 40,000 young people, making 250,000 free journeys per week and saving them and their families an average of over £500 per young person per year.
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We helped young people highlight and challenge the increasing use of violent and dehumanising language in politics. The campaign gained widespread media coverage and resulted in new commitments from the Speaker, Prime Minister and Leader of the Opposition.
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Young people we support were at the forefront of highlighting the impact of COVID19 on working-class communities and demanding better recognition of the essential workers keeping the country going during lockdown.
Role:
We are seeking a well-organised and resourceful Operations Manager to support and develop our infrastructure as we implement our exciting new organisational strategy. Working closely with our CEO and Head of Campaigns, this postholder will oversee the procurement, implementation and smooth running of our internal systems and processes, including HR and Finance.
Responsibilities include:
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Oversee effective and efficient operations with support from the Leadership team
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Manage organisational contracts such as phones, office space, internet etc. and ensure best value for money
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Lead on HR processes for staff and associates, which includes recruitment, contracts and inductions, and managing the staff handbook, policies and procedures
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Oversee resource management and ensure that team members have the information, digital access and equipment they require
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Manage data and online filing systems, ensuring that we are fully compliant with UK data protection and privacy laws
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Supervise finance function, which includes timely updating of accounts and payments, regular income/expenditure reports, liaising with accountants and Companies House, and supporting the leadership team with financial forecasting
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Organise internal events and meetings (e.g. team days, Board meetings)
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Line management of our part-time Finance Officer
Person specification:
We are looking for someone with the following experience, skills and values:
Essential
A strong belief in the potential of working-class young people to be leaders of change.
2+ years of demonstrated experience of managing projects, including managing people and budgets
Natural problem-solver who is able to work both independently and collaboratively as part of a team
Great people skills and a strong commitment to social justice and inclusive workplaces
Excellent written and oral communication skills in English
Takes initiative in bringing tasks or activities to the finish line with excellent attention to detail and project deadlines
Excellent IT skills and openness to learning new technologies (e.g. Google Drive, Xero, CRM systems)
Desirable
Experience leading operations, HR or finance
Experience in working in small charity environment
Willng to approach operations work flexibly and creatively
Understanding of GDPR and data protection legislation
Not familiar with the term working class?
No problem, lots of people aren't. It means different things to different people but for us at RECLAIM being working-class is characterised by a few key factors:
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You're on, or grew up on, a low income with limited access to wealth.
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You don't have many family connections to people with well paid, professional or powerful jobs.
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You find it harder to 'fit in' in middle-class spaces, interests and conversations.
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You're proud of your background and want people to see it as a strength, not a weakness
While working-class people have many of these things in common, we're a diverse bunch too. Working-class people are white, black and brown, LGBT+, disabled, recent migrants or refugees or from families who can trace their roots in the UK back generations, of various religions or none, women, men and non-binary. We're many things but we share the experience of growing up facing those four factors above.
At RECLAIM we don't mind if people publicly identify as working-class or not, that's completely up to them.
You don’t need to be working-class to do this role or work at RECLAIM. Our work has always involved brilliant working-class allies. We do, though, especially encourage applications from people with direct experience of being marginalised by class and/or some other factor as we work to ensure our staff team is diverse as the young people we are here to support.
To apply:
Please send a CV and cover letter outlining how you meet the person specification via Charity Job application link.
The closing date for applications is Sunday 7th July 2024 at 10pm.
If you have questions or would like an informal conversation about the role, please contact us through our website.
First interviews (online) are scheduled to take place on Wednesday 10th July 2024.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Unfortunately due to being a very small team, we are unable to notify or offer feedback to unsuccessful applicants in the initial stages. If you have not heard from us by Tuesday 9th July then it is likely that your application has been unsuccessful. We thank you for your interest in working for RECLAIM.
We build knowledge, power, community and solidarity with working-class young people to campaign on the issues that affect them the most.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks. Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger. No challenge is too big. With you we can do it. Join us.
We are seeking an experienced Corporate Partnership Manager to join Action Against Hunger UK’s Corporate Partnerships team. The position holder will report to the Senior Partnership Manager and be responsible for leading the development and delivery of global and national partnerships, with a suite of partners worth c£750,000 per year. The postholder will have a proven track record of growing corporate income, with expertise in leading the management of both commercial and strategic partnerships. They will also be comfortable and confident building relationships with senior management and influencing to ensure partnership success and alignment with Action Against Hunger’s ambitions. This role is predominately an account management post. For more detailed information on the role, please download the attached pdf Job description.
Closing Date: 12-Jul-2024 23:30. Interview Date: 22-Jul-2024
Please read the following carefully before making your application: then all you need to do is send your CV and write a supporting statement explaining why you want the job and how your skills and experience make you the right person for the role and where you saw this vacancy.
- As a UK based position, candidates must have the right to work in the UK
- We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
- Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
- If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk.
The client requests no contact from agencies or media sales.
At Bexley Voluntary Service Council (BVSC), you will find a team who are absolutely committed to supporting a strong, sustainable, and influential voluntary and community sector that can make a positive impact on people’s lives in Bexley.
We work hard, we help each other and go out of way to help others and find solutions rather than focusing on problems. We are positive and proactive and, although absolutely focused on our areas of expertise, we work as a team so that BVSC is the best it can be. Above all, everything we do is to strengthen our local Voluntary and Community Sector.
We are looking for a dynamic individual to take on the day-to-day administration of BVSC. This is a key role at BVSC – a varied, interesting, creative role that requires a solid background in IT, database management, website maintenance, administration and supporting a large team.
Key Duties:
- Reviewing, refining and managing our database and website
- Ensuring the Community Directory is up to date, ‘live’ and reviewed regularly, with organisations supported to update and amend their own directory entries
- Providing administrative support to the CEO and HR & Governance Manager in their day to day work
- Supporting the Office Manager with induction and provide general support to the staff team with IT
- Being a key member of the social media and communications team
- Managing room bookings, events and CEO diary
- Supporting the Office Manager to manage the office service contracts
Planning Reviewing and Organising
- Overseeing the day-to-day BVSC administrative processes which include booking rooms, diary management, receiving phone calls, managing a general email inbox, updating our website and database, helping problem solve if occasional IT issues occur.
- Processing and recording Community Lottery applications.
- Team members are responsible for their own administration; however you will provide admin support to the organisation eg booking training courses, managing room bookings, offering support to staff that are facilitating Teams meetings/training events.
- Maintaining levels of stationery and office supplies as appropriate.
- Ensure all electronic and paper record systems which contain sensitive or person identifiable records are stored in compliance with the Data Protection Action and our Information Governance standards.
- To actively plan, support, and administer BVSC’s networks, internal and public meetings – taking minutes when required.
- To review current electronic filing systems, keeping folders organised, up to date and using archive appropriately.
- To be a key member of the communications team that manage the BVSC Twitter, Facebook and Instagram accounts keeping them current and relevant by scheduling content created by the team.
- Raising and processing Purchase Orders to buy equipment and services for the organisation.
Communication
- Respond to general enquiries, answer the BVSC phone and being the first point of contact in the office, ensure delegation of this responsibility in your absence
- Communicating with all partners via email, letter and over the phone
- Being the key point of contact for all suppliers and support contracts
Research, Support & Development
- The post holder will help produce regular impact reports for senior staff
- Contribute comprehensively to the annual workplan, updating and completing actions as they arise
- Support BVSC and our member groups to meet quality standards as needed
- Research local and national events, training and funding opportunities to publicise for the charity sector
- To undertake any other duties which the CEO, line managers or Trustees may reasonably require.
Person Specification
Essential
- Experienced office administrator with excellent interpersonal and communication skills
- The ability to work as part of a team and provide efficient and professional administrative support to other office members
- Excellent working knowledge of Microsoft 365 suite including Word, Excel, Outlook, and a range of 365 apps e.g. Teams, Forms, SharePoint – these are used daily
- Excellent IT skills and experience of maintenance and input to CRM database systems
- Experience of working within a framework of confidentiality and with access to sensitive personal data
- Knowledge of website management and maintenance (WordPress and Drupal)
- Experience of using various design, communication, or project planning platforms e.g. Canva, Sway
- A creative problem solver and able to prioritise a varied workload, managing conflicting priorities to meet deadlines
- Ability to develop and maintain relationships with colleagues, professionals, and voluntary sector providers across the borough
- Enthusiasm, flexibility and a positive ‘can do’ attitude
- Ability to prioritise your own workload and effectively manage several tasks at any given time
- Strong organisation and planning skills and the ability to work with initiative and with limited supervision
- The personality and temperament to deliver in a sometimes fast changing and busy environment
Desirable
- Existing knowledge of local voluntary services and resources
- Must have access to own transport (car, motorbike, bicycle) and able to travel efficiently across the borough
- Ability to contribute own ideas and solutions to the team
- A good level of written and spoken English and grammar, numeracy, attention to detail with high level of accuracy
- Alignment to our organisational values
Please return your CV and completed questions by Thursday 4th July 2024 (10am).
You will be advised if you are shortlisted and informed of the interview date which will take place on either 23rd or 26th July (mornings). If you have not heard from us by Tuesday 16th July, please assume your application was not successful, we are unable to provide feedback on applications which are not shortlisted.
BVSC exists to promote voluntary and community action as a means of improving the quality of life for people in Bexley.
The client requests no contact from agencies or media sales.
Job Title: Deputy Recruitment Manager
Salary: £43,314 per annum (increasing to £48,126 in 18 months) + £750 Homeworking Allowance
Hours & Contract: 35 Hours per week - Permanent Role
Location: Homebased - Wales - travel required for recruitment activity across Wales and the Bristol areas.
As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.
As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults, as well as our expanding TACT Education Service and our new Health Service. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.
TACT achieved 16th place in the UK Best Companies Work For survey results in 2023, with 91% of employees acknowledging that the organisation is run on strong values and principles and 94% stating they feel proud to work for this organisation.
This is an exciting opportunity to join the Recruitment Service as a Deputy Recruitment Manager. This role is responsible for the successful recruitment of new TACT foster carers, proactively building excellent relationships with potential fostering applicants & guiding them through the assessment & approval process.
If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT, apply now.
Overall Duties of the Deputy Recruitment Manager will include:
- Overseeing the assessment process providing supervision and support to Independent Assessors and internal assessing Social Worker.
- Managing and providing quality assurance for all Form F assessments through to approval.
- Working closely with Area Teams to identify training opportunities for applicants in assessment
- Attend and provide up to date information to area team meetings.
- Providing an ongoing customer focused relationship with applicants
We are looking for candidates with:
- BA or Master’s in Social Work or Dip SW, CSS or CQSW qualification
- Current Registration with the relevant professional body
- Experience of working in Children's Services
- A Management qualification (or the willingness to undertake one)
- Experience of working flexibly as part of team
- A passion for ensuring children receive the highest quality care from their foster family
- Experience of delivering training to potential foster families and supporting them in their journey
TACT offer an excellent employee benefits package including:
- 31 days paid holiday plus 8 annual bank holidays.
- Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
- Family friendly policies.
- Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
- Help@Hand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
- An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
- Menopause Policy and free Menopause Clinician Appointments.
- Stakeholder Pension Scheme (salary sacrifice).
- Fantastic learning and development opportunities for all roles.
Whilst being homebased, the Deputy Recruitment Manager will be required to travel for recruitment activity across Wales and the Bristol areas. There is also a requirement to be able to travel to team meetings, wellbeing days, TACT away days and other in person events across the UK as and when required. Due to the location of the recruitment activity, candidates located in Wales (ideally south East Wales - Cardiff and Newport) would be preferred.
An Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.
Closing Date: Sunday 28th July 2024
- Interview Dates: Tuesday 6th August 2024 (via Microsoft Teams) & Monday 12th August 2024 (second stage - in person - Bristol)
Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work. As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people. All our staff are expected to work in line with TACT’s safeguarding policies.
We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.
TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.
Teitl y Swydd: Dirprwy Reolwr Recriwtio
Cyflog: £43,314 y flwyddyn (yn cynyddu i £48,126 mewn 18 mis) a £750 Lwfans Gweithio Gartref
Oriau a Chontract: 35 awr yr wythnos - Swydd Barhaol
Lleoliad: Gweithio gartref - Cymru – bydd angen teithio ar gyfer gweithgareddau recriwtio ledled Cymru ac yn ardal Bryste.
Fel sefydliad ‘nid-er-elw’, mae TACT yn rhoi anghenion ein plant a’n gofalwyr yn gyntaf ac yn ceisio penodi unigolion sydd yr un mor frwd dros faethu â ni. Rydym yn sefydliad gweithio gartref, ac rydym yn ymfalchïo yn ein cyfleoedd gweithio hyblyg, sydd ar gael o’r diwrnod cyntaf, rhaglen llesiant helaeth a’n pecyn buddion, i gyd wedi’u curadu i feithrin cydbwysedd iach rhwng bywyd a gwaith i’n holl weithwyr er mwyn iddyn nhw allu rhoi gwasanaeth rhagorol i’n gofalwyr a’r bobl ifanc a’r plant rydym yn gofalu amdanyn nhw.
Fel elusen gofal maeth, mae TACT yn buddsoddi’r holl incwm sydd dros ben mewn gwasanaethau, staff, gofalwyr a datblygiad plant. Mae hyn yn golygu ein bod wedi gallu buddsoddi mewn prosiectau unigryw fel TACT Connect, ein cynllun unigryw ac arloesol ar gyfer pobl ifanc ac oedolion ifanc sydd â phrofiad o ofal, yn ogystal â’n Gwasanaeth Addysg sy’n ehangu (TACT Education Service), a’n Gwasanaeth Iechyd newydd. Mae ein holl weithgareddau’n seiliedig ar ein hymrwymiad i fod yn sefydliad sy’n deall trawma yn llawn, yn unol â’n hethos a’n gwerthoedd allweddol.
Cyrhaeddodd TACT safle rhif 16 mewn arolwg o’r cwmnïau gorau i weithio iddynt yn y DU yn 2023. Roedd 91% o’r gweithwyr yn cydnabod bod gan y sefydliad werthoedd ac egwyddorion cryf ac roedd 94% yn dweud eu bod yn falch o weithio i’r sefydliad hwn.
Mae hwn yn gyfle cyffrous i ymuno â’r Gwasanaeth Recriwtio fel Dirprwy Reolwr Recriwtio. Mae’r swydd hon yn gyfrifol am recriwtio gofalwyr maeth TACT newydd yn llwyddiannus, gan fynd ati’n rhagweithiol i feithrin perthnasoedd rhagorol â darpar ymgeiswyr maethu a’u tywys drwy’r broses asesu a chymeradwyo.
Ymgeisiwch nawr os ydych chi eisiau cael eich gwerthfawrogi fel gweithiwr proffesiynol, cael eich gwerthfawrogi yn y gwaith a chyfrannu at ganlyniadau gwell i’r plant a’r bobl ifanc sy’n gysylltiedig â TACT.
Bydd Dyletswyddau Cyffredinol y Dirprwy Reolwr Recriwtio yn cynnwys:
- Goruchwylio’r broses asesu, gan ddarparu goruchwyliaeth a chefnogaeth i Aseswyr Annibynnol a Gweithiwr Cymdeithasol asesu mewnol.
- Rheoli a darparu sicrwydd ansawdd ar gyfer holl asesiadau Ffurflen F hyd at eu cymeradwyo.
- Gweithio’n agos gyda’r Timau Ardal i ganfod cyfleoedd hyfforddi ar gyfer ymgeiswyr ym maes asesu.
- Mynychu a darparu’r wybodaeth ddiweddaraf i gyfarfodydd timau ardal.
- Darparu perthynas barhaus sy’n canolbwyntio ar y cwsmer gydag ymgeiswyr.
Rydym yn chwilio am ymgeiswyr sydd:
- Yn meddu ar BA neu Radd Meistr mewn Gwaith Cymdeithasol neu gymhwyster DipSW, CSS neu GCPSW.
- Wedi cofrestru gyda chorff proffesiynol perthnasol ar hyn y bryd.
- Â phrofiad o weithio ym maes Gwasanaethau Plant.
- Yn meddu ar gymhwyster rheoli (neu barodrwydd i ymgymryd ag un).
- Â phrofiad o weithio’n hyblyg fel aelod o dîm.
- Yn frwdfrydig dros sicrhau bod plant yn cael gofal o’r ansawdd uchaf gan eu teulu maeth.
- Â phrofiad o ddarparu hyfforddiant i deuluoedd maeth posibl a’u cefnogi ar eu taith.
Mae TACT yn cynnig pecyn buddion gwych i weithwyr, gan gynnwys:
- 31 diwrnod o wyliau â thâl, yn ogystal ag 8 gŵyl banc blynyddol.
- Trefniadau gweithio hyblyg (gan gynnwys oriau cywasgedig, hyblygrwydd o ran oriau craidd, polisi diwrnodau gwirfoddoli).
- Polisïau ystyriol o deuluoedd.
- ‘Bwndel’ gweithio gartref, gan gynnwys lwfans blynyddol, offer TG a benthyciad ar gyfer sefydlu swyddfa gartref.
- Rhaglen Cymorth i Weithwyr Help@Hand (gan gynnwys cwnsela Therapi Gwybyddol Ymddygiadol, apwyntiadau 24/7 o bell â Meddygon Teulu, ffisiotherapi, cymorth iechyd meddwl ac ail farn ar ddiagnosis difrifol).
- Awr yr wythnos o weithgareddau byw dan arweiniad arbenigwyr drwy’r Rhaglen Flynyddol ar Lesiant Staff.
- Polisi Menopos ac Apwyntiadau Clinigydd Menopos am ddim.
- Cynllun Pensiwn Rhanddeiliaid (aberthu cyflog).
- Cyfleoedd dysgu a datblygu gwych ar gyfer pob swydd.
Er yn gweithio gartref, bydd gofyn i’r Dirprwy Reolwr Recriwtio deithio ar gyfer gweithgareddau recriwtio ledled Cymru ac yn ardal Bryste. Mae gofyniad hefyd i allu teithio i gyfarfodydd tîm, diwrnodau lles, diwrnodau cwrdd i ffwrdd TACT a digwyddiadau wyneb yn wyneb eraill ledled y DU yn ôl yr angen. Oherwydd lleoliad y gweithgareddau recriwtio, byddai ymgeiswyr sy’n byw yng Nghymru (de-ddwyrain Cymru yn ddelfrydol – Caerdydd a Chasnewydd) yn cael eu ffafrio.
Mae angen archwiliad manwl gan y Gwasanaeth Datgelu a Gwahardd (DBS) ar gyfer y rôl hon, a bydd yn cael ei brosesu gan TACT ar eich rhan.
Dyddiad Cau: Dydd Sul 28 Gorffennaf 2024
- Dyddiadau’r Cyfweliadau: Dydd Mawrth 6 Awst 2024 (Microsoft Teams) a dydd Llun 12 Awst 2024 (ail gam - wyneb yn wyneb - Bryste)
Mae diogelu yn fusnes i bawb ac mae TACT yn credu mai dim ond y bobl sydd â’r sgiliau a’r gwerthoedd iawn ddylai weithio ym maes gwaith cymdeithasol. Fel rhan o ymrwymiad TACT i ddiogelu, rydym yn archwilio sgiliau, profiad, cymwysterau a gwerthoedd darpar staff mewn perthynas â’n gwaith gyda phlant ifanc agored i niwed. Rydym yn defnyddio dulliau recriwtio trwyadl a chyson i helpu i ddiogelu pobl ifanc TACT. Disgwylir i’n holl staff weithio yn unol â pholisïau diogelu TACT.
Rydym yn cadw’r hawl i gau hysbyseb swydd yn gynharach na’r hyn a hysbysebwyd os yw nifer y ceisiadau’n ormodol, felly fe’ch cynghorir i wneud cais cyn gynted ag y bo modd.
Nid yw TACT yn derbyn dogfennau CV digymell gan asiantaethau recriwtio allanol nac yn derbyn y ffioedd sy’n gysylltiedig â nhw.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Animal Defenders International – what we do:
Animal Defenders International is a UK nonprofit, Animal Defenders International Foundation and the Lord Dowding Fund is a UK registered charity, with offices in Los Angeles, Bogota and the ADI Wildlife Sanctuary in South Africa, home to big cats rescued from circuses, zoos, pet trade. ADI works for laws to protect animals used in entertainment, food, wildlife trade, with investigations, prosecutions, scientific and economic research, promoting adoption of advanced scientific methods to replace use of animals in laboratories. When governments ban animal circuses, ADI helps officials to remove the animals from circuses and we relocate them to sanctuaries:
Job Title:Finance and Administration Manager, London
Organisation: Animal Defenders International, London
Location: London, Vauxhall SE11. Hybrid: 2 days remote, 3 days office
Terms: £38,000–£48,000 (commensurate with qualifications/experience)
Permanent, full time position.
Benefits: Annual leave 20 days/year, national holidays, 4 days office closure Christmas–New Year, stakeholder pension.
Reports to: Chief Financial Officer and Executive Director
Position Objective:
To maintain financial controls and records for ADI London office, recording income, donor records, expenditure, banking, reports. Ensures finance and administration systems provide good support for ADI fundraising, advocacy, rescues and campaigns activities. Contributes to management of accurate and reliable data using Sage 50c, Raiser’s Edge NXT, Engaging Networks, recording data, producing reports. Assists CFO with reconciliations, ledgers, quarterly and annual reports.
About You:
You are qualified AAT, or part qualified CA, ACCA or CIMA. Experienced in finance, bookkeeping, use of databases, general administration and importantly, you want to help a nonprofit to save animals. You have the skills and experience to help ADI grow. You want to contribute to good management of financial records and administration creating an administrative bedrock for effective work to save animals. Your lifestyle is aligned with ADI’s vision, mission and values.
About Us:
ADI is dedicated to ending the suffering of animals and works for their rights and legal protection. Animals used for entertainment, in laboratories, wildlife trade, farming, as well as protection of our shared environment and wildlife in their natural space. Research, education, investigations, legislation. Once governments pass animal protection laws, such as animal circuses, we assist with implementation of the new law and relocate survivors – bears, primates and others to rainforest sanctuaries in Latin America, lions/other African predators and Bengal tigers to the ADI Wildlife Sanctuary, South Africa. ADI is Great Nonprofits Top-rated; Charity Navigator 4-star.
About the Role:
Finance:
- Data entry on Sage 50c
- Recording of donations and other income
- Sales order/invoice processing
- Purchase ledger maintenance, reconciliations
- Maintaining stock records
- Assisting with production of budget performance reports.
Administration:
- IT/Network administration (working with service providers); data protection.
- Data entry on Raiser’s Edge NXT; audits, reports, oversight.
- Contributes to general office management.
Skills / Expertise required:
Essential:
- Minimum 2-3 years’ experience in similar role.
- AAT, or part qualified CA, ACCA or CIMA, and/or other relevant qualifications.
- You are self-motivated, able to work independently to meet deadlines.
- A flexible, positive approach, enjoy a demanding environment, supportive of others.
- Attention to detail and accuracy in numerical work.
- You can work with discretion, and handle sensitive data.
- Knowledge and experience in data entry, reporting generally.
- You are IT literate: knowledge of Microsoft Office, online applications such as online banking and (desirable) some tax and other financial services.
- You have excellent organisation, time-management and communication skills.
- Fluent in English
Desirable:
- Some knowledge of Sage 50c
- Some knowledge of CRM, e.g., Raisers’ Edge and Engaging Networks.
- Preparation of management accounts and budgeting, some knowledge.
- Experience with analysing financial data.
- Experience with the audit process.
- Knowledge of non-profit / charity accounting and reporting.
ADI is dedicated to ending the suffering of animals and works for their legal protection. We expect all employees and volunteers to share this commitment, and a plant-based lifestyle is preferred. ADI is also committed to equal opportunities and welcomes applications from all, regardless of background, age, ethnicity, religion, sexual orientation, physical ability or other.
HOW TO APPLY:
- Apply early – no closing date – we review applications as they arrive. Interviews commence on a rolling program.
- Send email detailing how you meet our criteria, together with your resume.
- Interviews will be online and in person.
- Formal application form will be sent if you have been selected for interview.
- Virtual interviews will be arranged once your application form has been reviewed.
- In-person interviews will be arranged following virtual interviews.
Send email/cover letter detailing how you meet our criteria, together with your resume.
Apply early – no closing date – we review applications as they arrive. Interviews commence on a rolling program.
Formal application form will be sent if you have been selected for interview.
Virtual interviews will be arranged once your application form has been reviewed.
In-person interviews will be arranged following virtual interviews.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Sense has a fantastic opportunity for someone to join our Engagement team as our Community Fundraising Manager. This full time, homebased position covering the North of England focusing on our key areas in Yorkshire, Lincolnshire, Merseyside and Greater Manchester. The successful candidate will be actively building networks of organisations and individuals in the region to fundraise for us, writing local grant applications and supporting fundraisers locally as well as our shops and key services in the region. Candidates must be willing to travel to shops and services with the region as well as for team meetings in London and Birmingham, therefore a driving license and access to your own vehicle is advantageous. You will be joining a supportive team that works across regions and income streams to deliver the best possible experience for our growing number of supporters. Travel required to sites once every 2-3 weeks.
Key skills and experience
- Understanding of Community based fundraising trends
- Excellent written and verbal communication skills
- Ability to keep clear and accurate records, producing reports and analysis and presenting them in an effective way to stakeholders and Head of Team.
- Self-motivated and supportive to other team members.
- Extensive experience of recruiting, supporting and stewarding fundraisers or volunteers
- Extensive experience of building successful internal and external relationships
- Experience of managing multiple priorities simultaneously while still providing the highest level of customer care to all supporters
For full details of the role and personal specification, please refer to the Job Description attached below.
About Sense
For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
#high
Make a real difference to the lives of people with disabilities.
“Being a ASM gives me such job satisfaction I love working as a team with both my manager and volunteers and have learnt so much in this totally new job role.” - Llandudno Assistant Shop Manager
“What a fantastic company to work for, Scope keep us connected” – Leek Shop Manager
Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?
If you answered yes to these then we have the perfect opportunity for you.
Your role
As Shop Manager at Scope's Liverpool shop, you’ll have autonomy to run your shop using your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.
About you
As Shop Manager you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career. To be successful, you’ll need a commercial, can-do attitude and always put the customer’s needs first. You’ll be a dedicated team player with a strong work ethic, a great attention to detail, solid IT skills and a creative eye for displays. We ask you demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience. And we raise much needed funds to deliver Everyday Equality for disabled people and their families.
Permanent - Full time, 35 hours per week
Location - 9 Lord St, Liverpool, L2 9SA
Shop hours
It’s important for you to know that Scope Charity Shops are open every day. So some weekend and Bank Holiday cover is needed. Our full time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity and encourage applications from disabled people and people with impairments, conditions, and access needs. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some disabled applicants and applicants with an impairment, condition or access need, might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:
- 35 days annual leave
- Flexible working (where we can)
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
- Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Talent is everywhere, opportunity is not. The Talent Foundry (TTF), a UK education charity, bridges this gap and improves social mobility for young people in underserved schools.
Educational inequalities are vast, and the widening disadvantage gap is diminishing social mobility progress. Working with partners, including Dell Technologies, KPMG, the NHS and Network Rail we deliver industry-focused, skills workshops to enhance opportunities for young people (aged 9-18+).
Each year we impact 60,000 young people thanks to industry partnerships and their volunteers’ engagement across lightbulb moments in schools, through to intensive connections with employers.
The Programme Coordinator role
Due to the exciting expansion of our programmes we are seeking a new team member to support our next year of growth and delivery.
In this role you will provide crucial customer service and administration to support the delivery of our inspiring employability and skills-focused workshops in schools.
What you will be doing
- Coordination of multiple projects and events
- Using systems and administrative processes to manage workshop delivery
- Engage with schools and volunteers
- Enhance our feedback and customer service to all our stakeholders
The skills and experience you will bring
- Managing multiple and often conflicting priorities
- Use of IT, data and systems to operate efficient programmes
- Accuracy and attention to detail
- Understanding the importance of deadlines and achieving targets
- Excellent written and verbal communication skills
- Planning, coordination and organisation
- Time management
- Customer service delivery focussed with a desire to achieve targets and objectives
- Technology (inc. MS office, including excel and spreadsheets) and seeking ways to maximise IT in administration
- Problem-solving and using initiative
To read the full job information pack, either visit our website or download the attachment. Please read this before completing your application as it contains some helpful advice of what we are looking for.
Job details
- £26,000 salary (pro-rata for part time)
- Full or part time opportunity (min 3 or 4 days a week)
- Hybrid working
- 28 days holiday + bank holidays
- Training budget
And if you join our team, you can expect to receive feedback like this from our former students:
"I just wanted to say a big thank you for your help. Without networking with you I would not have been so prepared for it. If it wasn't for Powering Potential all those years ago I would not have developed into the person I am today. So for that, I thank you."
Hybrid working
This is a hybrid role. You will be working from home and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what you feel is a reasonable commuting distance for the team days in London.
A cover letter is optional instead of completing the application questions. While we encourage the use of innovative technology in our work, we want to hear your voice and personality in your application. AI is a tool, not a shortcut. This doesn’t mean asking AI to do the work for you, or copying and pasting answers, as this would limit the way you can showcase your personal experiences and strengths.
In your cover letter consider telling us your skills, experience or approach to the headings and activities we’ve outlined in ‘Key Responsibilities'. Then tell us about how you meet the person specification.
Talent is everywhere, opportunity is not. The Talent Foundry, a UK education charity, bridges this gap and improves social mobility for young people.
The client requests no contact from agencies or media sales.
The aim of Advice Service Supervisor is to maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day to day basis. There are 3 main areas:
- ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified
- providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole
- managing the practicalities - overseeing and managing all practical issues relating to the session - allocating the team to face-to-face work or other communication methods, checking waiting times or interview lengths, and if necessary, dealing with client or Citizens Advice emergencies
Requirements
- A minimum of 12 months experience of advice work in a Citizens Advice setting or similar quality assured environment.
- Ability to effectively manage and support people to meet individual and team objectives.
- Ability to monitor and maintain Quality of Advice standards including checking accuracy of advice and benefit calculations.
- Good understanding of safeguarding principles and willingness to adhere to them
- Experience of using ICT systems and packages, and electronic resources in the provision of advice, record keeping and document production.
- Ability to work on own initiative and be flexible to business need.
- Demonstrable understanding of the issues affecting society and their implications for Citizens Advice clients and service provision.
- Ability to create a positive working environment in which equality, diversity and inclusion are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
- The ability to commit to and work within the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Liverpool
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
As well as a competitive salary CAL also provides access to:
- 27 days annual leave plus bank holidays
- Hybrid Working Scheme
- Interest free travel loans
- Employee Assistance Programme
- Pension Scheme
- Cycle to Work Scheme
- Lifestyles Gym Membership (20% corporate discount)
- Enhanced maternity, paternity and adoption leave pay
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This is an exciting opportunity for a major donor fundraiser to join CSW, to initiate and develop strong relationships with individuals and corporates who have the capacity to make significant donations to CSW and to steward these relationships towards deeper engagement with CSW year after year.
Key Responsibilities (a full list of responsibilities is listed in the Application Pack)
- Develop a Major Gifts strategy that delivers agreed income goals and leads to increased and multi-year financial commitments from Major Donors.
- Develop individual cultivation plans for Major Donors that provide opportunities for them to make impactful gifts, pray and campaign.
- Research and write funding proposals and cases for support and adapt as needed.
- Produce and send regular letters and reports demonstrating the impact of gifts.
- Develop relationships with a small pool of Corporates that leads to increased engagement and income generation.
The Person
You are an excellent communicator, self-motivated and passionate about enabling donors to channel their wealth to meet the greatest needs. You have strong inter-personal skills which you are able to use to build internal and external relationships. You are able to inspire people to make a difference through their giving and you are just as passionate about communicating the impact of their gift. You are proactive and willing to work well with others to achieve targets.
You are inspired by CSW’s mission and eager to play your part, through this role, in ensuring freedom of religion and belief for all.
Essential Criteria (a full list of essential criteria is listed in the Application Pack)
- A minimum of three years’ major donor fundraising experience for a charity.
- Proven track record of securing five-figure and six-figure gifts from major donors.
- Experience of providing excellent stewardship to major donors.
- Excellent communication skills, especially verbal and written English
- Writing compelling funding applications/ proposals that match donors’ interests with CSW’s mission and activities.
CSW Benefits
We offer flexible working, your birthday off, pension with 6% employer contribution, 30 days holiday after 5 years’ service, 3 month paid Sabbatical after 10 years’ service.
Please also fill out the attached application questions.
The client requests no contact from agencies or media sales.
Location: Age UK Tameside, 131 Katherine Street, Ashton under Lyne, OL6 7AW
Job Type: Full time
Contract: Permanent
Salary:£28,548 per annum
Main Purpose:
To work as part of the Leadership Team to develop and grow commercial enterprises, develop corporate giving schemes, secure donations to establish a sustainable unrestricted income stream into the Charity and showcase the work of the Charity on social media platforms.
Income Generation:
- To establish business enterprises within the charity to generate paid for service income, managing these operations and maximising profit.
- To establish commercial giving income streams and sponsorship with small, medium, and large companies.
- To establish a local supporter’s scheme, to generate income and promote the services of the Charity.
- To increase the customer base for the 131 Club, Studio 131, Happy Feet, Lunch Clubs, and any new enterprises the Charity sets up.
General Management:
- Oversee the maintenance of the Charity’s social media marketing, external media advertising and website maintenance.
- To undertake media campaigns representing the Charity, our work and the older people we support. Manage any Service Level Agreements with external marketing consultants.
- To work in line with the Charity’s values and to provide guidance on these values to staff.
- To work with the Leadership Team to develop the Charity’s internal strategy, fulfil its goals and realise its ambitions.
- To deputise in the absence of the CEO
If this sounds like the role for you we would love to hear from you !
Closing date: 15-07-2024
REF-215 106
Enhanced Support Worker
We're looking for a kind, compassionate and resilient Enhance Support Worker to join our RBKC Heaney Cluster Service service in Ladbroke Grove.
£25,937.60 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
The Heaney Cluster an intensively supported housing scheme for the most challenging customers in the borough. The majority of the customers come with a history of entrenched rough sleeping; often coupled with enduring mental health difficulties. The aim is to offer a home to those who would have difficulty finding accommodation because of their lifestyle choices involving extreme drug and alcohol misuse. The high support hostel caters for eleven service users with complex needs and is staffed 24 hours a day with the minimum of three staff on duty. The medium support services are staffed from 9am to 9pm where the customers present with varying degrees of mental health issues.
Enhanced Support Workers will devise person centered support plans with customers to help them develop the life skills they require to meet their needs and goals. This will include sign posting them to the local drug and alcohol services to address substance misuse issues. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
* Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager.
* Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
* Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
* Develop and maintain links with all key agencies and service providers in the local community
* Develop knowledge around the local mental health system to ensure customers receive the best treatment available
* Lead on an area of specialism (e.g. ETE, health and wellbeing) and build partnerships and develop internal and external opportunities for service-users in this area
* Empower customers to ensure they receive the service and benefits they are entitled to
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
* Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
* Adhere to Look Ahead's Policies and Procedures
* Engage in learning and development activity to increase knowledge and skills
* Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Approachable and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Flexible
* Open to feedback and self development
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is essentially customer-focused
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
- Experience of working with complex needs/ street homeless
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Make a real difference to the lives of people with disabilities.
“Being a ASM gives me such job satisfaction I love working as a team with both my manager and volunteers and have learnt so much in this totally new job role.” - Llandudno Assistant Shop Manager
“What a fantastic company to work for, Scope keep us connected” – Leek Shop Manager
Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?
If you answered yes to these then we have the perfect opportunity for you.
Your role
As Assistant Shop Manager at Scope's Bognor Regis shop, you’ll work alongside the Shop Manager, and use your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You may also deputise and be responsible for running the shop when the shop manager is absent. A great attitude and willingness to learn are just as important as relevant experience.
About you
You’ll be a dedicated team player with a strong work ethic and committed to providing excellent customer service. You do not need specific retail experience. But we do ask that you are business minded and have worked in a fast paced, service environment where you put the customer’s needs first. You’ll also need to showcase a great attention to detail, solid IT skills and have a creative eye for displays. You will also demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience. And we raise much needed funds to deliver Everyday Equality for disabled people and their families.
Permanent - part time - 2 positions available:
1 x 14 hours per week
1 x 21 hours per week
Please advise which role you are applying for on your application.
Location - Scope's Bognor Regis shop; 42 Bedford Street, Bognor Regis, PO21 1SH
Shop hours
It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Scope benefits
We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:
- 35 days annual leave
- Flexible working (where we can)
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
- Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.
If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!
Click the apply button to create an account and complete your application form.
For a more detailed Job Description & Person Specification, or to apply, please visit our website.
About The Role
Working closely with our Chief Executive Officer, the Operations and Systems Manager would take a birds-eye view of our organisation to help us build a consistent, collaborative and centralised approach to how we work. You would hold responsibility for developing and embedding operational strategies, processes, policies, and systems that meet our needs and help to support staff wellbeing. This role includes a key focus on improving how we can better use and manage our digital infrastructure to increase the efficiency and effectiveness of internal processes and to improve our ability to engage and retain external audiences, enabling us to build our impact on a national scale. Key areas of responsibility are as follows:
Day-to-day operational management of the Charity, including:
- Resolving daily operational and administrative issues efficiently and effectively.
- Taking initiative to enhance or develop, implement and embed effective systems and working practices, drawing from personal knowledge and experience and external examples of best practice.
- Developing and refining our approach to hybrid working, ensuring systems and processes enable connection and creativity across the organisation. This includes working closely with the HR and Finance Officer to ensure new and existing staff are appropriately trained and supported with ensuring a safe, comfortable and productive home working set-up.
- Taking responsibility for managing our office space and working environment, ensuring it is fit for the organisation’s needs. This includes everything from liaising with our landlord and tradespeople, ensuring compliance with the terms of our lease, maintaining required levels of tea, coffee, milk, stationery and other consumables, and making improvements to ensure a productive and effective working environment.
- Ensuring technology (computers, printers etc.) is fit for purpose, safe, enables robust data security, and is properly recorded on Music Masters’ asset register.
- Oversight of service level agreements, memberships and contracts with external suppliers and providers, regularly reviewing these to ensure that they are current, necessary, effective and delivering value for money, in collaboration with the wider team and with the CEO / Finance Director as appropriate. This includes but is not limited to insurance and utilities.
- Management of certain operational budgets, in collaboration with the CEO / Finance Director.
- Oversight and administration of the Music Masters’ contact email inbox, voicemail inbox, and physical post.
- The organisation of certain social events, and other team away days or Board strategic planning days.
- Ensuring organisational risk assessments and operational policies and processes are kept up to date and fit for purpose. The role-holder would have oversight of the policy review schedule, working with the CEO and appropriate team members to ensure policies are being regularly reviewed and that we are compliant with all relevant legal and regulatory developments including GDPR and Health and Safety.
- Building effective business continuity measures, including developing and embedding a formal business continuity plan across the organisation.
Digital:
- Overseeing day-to-day management of IT and communications infrastructure and usage, including ensuring IT and comms equipment, systems and processes are fit for purpose and enable strong connectivity internally and externally, liaising with IT and comms support agencies as appropriate.
- In year one, leading a full review of digital processes, tools / platforms and systems used across the organisation, facilitating and overseeing a digitally enabled environment for efficiency and sustainable growth in accordance with MM’s strategy. This involves consultancy across the team and with external users, creating a brief for specialist consultancy / support to help us find the right solution(s), working closely with the appointed consultant to implement the solution(s), and facilitating or providing initial training and support for the team during implementation.
- Providing or organising ongoing support and training beyond the digital review to ensure confidence across the team with using our new infrastructure to its full potential, helping us to work efficiently and effectively.
- Ensuring digital processes are in place to enable the organisation to easily engage, onboard and manage new partnerships and project opportunities, and oversee administration within these areas of work.
- Overseeing development of digital tools and resources such as I’M IN and the Virtual Learning Environment used by Musicians of Change participants and graduates to improve usability, accessibility and engagement.
- Oversight of policies and procedures that relate to IT and digital (e.g. Data Protection, Privacy, Cyber Security, IT)
- Keeping up to date with the latest practices and trends in technology that may benefit Music Masters.
Data protection
- Managing our data as the organisation’s Data Lead (currently titled Data Protection Officer), ensuring ongoing compliance with GDPR, focusing on appropriate, effective and safe data collection, usage and storage (online and offline), and helping to build the wider team’s confidence with and understanding around best practice in data protection.
Governance
- Supporting the CEO with general governance support including the organisation of quarterly Board meetings and Board development arrangements, meeting minuting where appropriate, updating Trustee information, and ensuring compliance with the Charity Commission, Companies House and any other regulatory bodies.
General
- Undertaking relevant training, ensuring ongoing development of knowledge via conferences, reading and networking.
- Being an advocate for and exemplifying Music Masters’ core values of excellence and inclusion.
- Undertaking any other duties and reasonable requests that are in keeping with the nature of this post and / or the wider organisation’s needs. This may include occasional evening and / or weekend work.
The client requests no contact from agencies or media sales.