Customer Service Management Jobs
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
This is an exciting opportunity to join our small but high performing philanthropy and special events team. This role works alongside our senior trusts and statutory manager and head of trusts and statutory to secure funding from charitable trusts and foundations. It’s responsible for managing and growing support from small to mid-level value trusts through compelling proposals and exceptional stewardship.
About you
This is a fantastic opportunity for someone to grow and develop their experience in trust fundraising and make a significant difference for people affected by breast cancer. You’ll be a strong written and verbal communicator who’s passionate about building relationships with charitable trusts and foundations. With a proactive approach and excellent attention to detail, you’ll be able to work well independently and as part of a busy fundraising team. You’ll have experience of managing competing priorities, with the ability to stay calm and positive under pressure.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruiment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 9am on Monday 22 July 2024
Interview date Week commencing 29 July 2024
Eden Brown Charities is delighted to be partnering with an incredible Health Charity in Telford to recruit them a Fundraising Manager. The mission of the charity is to provide the highest standards of specialist palliative and specialist end-of-life care through a range of hospice services, 'here and at home', that recognise the individual and their preferences. As Fundraising Manager, you really would be part of something incredibly special.
About the Role
The role of Fundraising Manager is an important role for the highly ambitious fundraising team. As Fundraising Manager you will;
- Develop, implement and lead on fundraising strategies focussed on the main income areas of Community, Events and Corporate fundraising
- Lead, develop and effectively manage a multi-functional, high performing fundraising team, monitoring the operational activities of the team to ensure delivery, evaluation and learning
- Lead the annual fundraising planning process to produce effective budgets and strategies to achieve income targets across the range of revenue streams. Analyse income performance through a range of metrics, focussing on ROI to support the development and expansion of fundraising activity and new Initiative
- Carry out wider research to identify and develop new fundraising campaigns and initiatives, keeping up to date with trends in fundraising
About You
You must have proven experience in fundraising with a focus on Community, Corporate and Events. You must have experience of leading a team as well as excellent project management skills. You must also have managed relationships with Volunteers as well as have used a CRM System to generate fundraising leads and build a pipeline.
Please note that the closing date is rolling. This role is Hybrid based in Telford with 1 day working from home. For more information on this fantastic opportunity please call Laura Iliff on 07442607841.
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Make a real difference to the lives of people with disabilities.
“Being a ASM gives me such job satisfaction I love working as a team with both my manager and volunteers and have learnt so much in this totally new job role.” - Llandudno Assistant Shop Manager
“What a fantastic company to work for, Scope keep us connected” – Leek Shop Manager
Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?
If you answered yes to these then we have the perfect opportunity for you.
Your role
As Shop Manager at Scope's Southampton (Portswood Road) shop, you’ll have autonomy to run your shop using your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.
About you
As Shop Manager you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career. To be successful, you’ll need a commercial, can-do attitude and always put the customer’s needs first. You’ll be a dedicated team player with a strong work ethic, a great attention to detail, solid IT skills and a creative eye for displays. We ask you demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience. And we raise much needed funds to deliver Everyday Equality for disabled people and their families.
Permanent - Full time, 35 hours per week
Location - Scope's Southampton shop - Portswood Road
Shop hours
It’s important for you to know that Scope Charity Shops are open every day. So some weekend and Bank Holiday cover is needed. Our full time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity and encourage applications from disabled people and people with impairments, conditions, and access needs. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some disabled applicants and applicants with an impairment, condition or access need, might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:
- 35 days annual leave
- Flexible working (where we can)
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
- Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
Come and join our friendly Relationship & Events Management team
We’re looking for an enthusiastic, hard-working fundraiser to build relationships with our community, corporate and NHS staff supporters and play a key role in managing our events.
Working as part of a team of five, and reporting to the Relationship & Events Team Leader, you will be responsible for delivering income through effective donor acquisition, building and maintaining effective relationships and providing fundraising support to our donors and volunteers. You will represent the Charity in the community, with local companies and in the hospitals, as well as attending and organising fundraising events.
We’re looking for someone with fundraising experience or transferable skills who is ready to hit the ground running. If you are calm under pressure, work well in a team, are flexible and conscientious, then we want to hear from you.
______________________________________________________________________________________
About Nottingham Hospitals Charity
Nottingham Hospitals Charity exists to support patients, families and staff at Nottingham University Hospitals NHS Trust, which includes the City Hospital, Queen’s Medical Centre, Nottingham Children’s Hospital, Hayward House palliative care centre and Ropewalk House hearing centre.
As one of the biggest NHS charities in the UK, Nottingham Hospitals Charity has raised over £60million in 17 years, to fund state-of-the-art specialist equipment, medical research projects, enhancements to the hospital environment, and staff support programmes.
This has recently included a £2.9million intra-operative MRI scanner, which has transformed the care of children with brain tumours, and a £300,000 appeal to support the wellbeing of NHS staff during the Covid-19 pandemic.
This role is based at the City Hospital, in the Charity’s modern, fully equipped offices, working alongside an enthusiastic and hardworking team, in a friendly and supportive environment.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Poppy Appeal Manager
Location: Homebased, Shropshire
Contract Type: Fixed Term Contract, Full Time
Hours: 35 Hours, Monday to Friday
Salary: £28,458 to £31,620 per annum
Are you looking to ensure the success of this unique initiative for the Royal British Legion as a Poppy Appeal Manager?
As the Poppy Appeal Manager in Shropshire, your main role is to achieve income, expenditure, and contribution targets, ensuring the success of the appeal. Collaborating with the Regional Poppy Appeal Manager, you will create and manage an income and expenditure budget, providing monthly commentary. Your responsibilities include to coordinating local supporters, partners, and volunteers, building relationships to maximise fundraising potential.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Relationship management plays a crucial role, where you'll oversee a portfolio of regional corporate partnerships and collaborate with internal departments to achieve collective goals. Effective communication skills are key, enabling you to engage with supporters and stakeholders, ensuring a positive experience for everyone involved.
A distinctive aspect of this role lies in the unique Poppy Appeal activity. Beyond managing relationships and budgets, you'll recruit and induct new Poppy Appeal Organisers, ensuring they have the tools and resources for success. Planning and coordinating the Poppy Appeal launch, including PR and media activities, contribute to the appeal's overall impact.
Your role also involves representing Royal British Legion locally, engaging in outreach activities, and providing updates to key stakeholders. Flexibility is essential, as some evenings, weekends, and overnight stays may be required. The successful candidate will embody the values of the Royal British Legion, demonstrating empathy with its mission and objectives.
The ideal candidate will possess commercial knowledge, financial management skills, and experience in supporter relationship management. Strong planning, organizational, and IT skills are necessary, as is the ability to assess the commercial implications of decisions. The role demands a team player who can engage with diverse client groups, showcasing effective communication skills both in writing and verbally.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be expected to travel regularly in the course of your work including regularly round the area. You will be contracted to your home address, expected to live within or around the Shropshire area, where you will be expected to work, when not travelling. Please be aware a full UK driving licence is required for this role. We do require that you are adaptable in your approach, with flexibility to work some evenings and weekends when necessary. This role requires some travel further afield for meetings, training and seminars throughout the UK and with occasional overnight stays.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: 5th July 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Make a real difference to the lives of people with disabilities.
“Being a ASM gives me such job satisfaction I love working as a team with both my manager and volunteers and have learnt so much in this totally new job role.” - Llandudno Assistant Shop Manager
“What a fantastic company to work for, Scope keep us connected” – Leek Shop Manager
Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?
If you answered yes to these then we have the perfect opportunity for you.
Your role
As Assistant Shop Manager at Scope's Worthing shop, you’ll work alongside the Shop Manager, and use your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You may also deputise and be responsible for running the shop when the shop manager is absent. A great attitude and willingness to learn are just as important as relevant experience.
About you
You’ll be a dedicated team player with a strong work ethic and committed to providing excellent customer service. You do not need specific retail experience. But we do ask that you are business minded and have worked in a fast paced, service environment where you put the customer’s needs first. You’ll also need to showcase a great attention to detail, solid IT skills and have a creative eye for displays. You will also demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience. And we raise much needed funds to deliver Everyday Equality for disabled people and their families.
Permanent, part time, 21 hours
Scope's Worthing shop - 3-4, Connaught Buildings, Chapel Rd, Worthing, BN11 1BA
Shop hours
It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Scope benefits
We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:
- 35 days annual leave
- Flexible working (where we can)
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
- Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.
If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!
Click the apply button to create an account and complete your application form.
As part of the wider Enterprise team, our Commercial Marketing Assistant will help devise and deliver marketing campaigns and strategies that will grow audiences and increase revenues across our key commercial income streams. The successful candidate will oversee, coordinate, and manage our commercial marketing channels concentrating on finding and developing new partnerships alongside the Head of Enterprise, marketing and promoting our major sites for partnership working with external organisations.
They will:
1. Assist in the production of marketing collateral and material for the B2B market and the promotion of the Champing brand.
2. Work alongside the Communications team to assist in drafting content and key messages for social media, websites and PR, all of which should adhere to CCT brand guidelines. Handle incoming commercial marketing enquiries as appropriate.
3. Liaise with prospective filming enquiries and work with the local teams to help deliver commercial filming contracts.
4. Build positive working relationships, with internal and external stakeholders, to build on existing opportunities, promote and drive engagement with commercial opportunities.
5. Conduct marketing and audience research, to help support and deliver future revenue growth and gather data to report against KPIs and targets.
6. Support in the delivery and wider administration of commercial operations, working with the Enterprise team and freelancers on the ground. The overarching goal will be to grow CCT's commercial revenues.
If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
The closing date for receipt of applications is 8am on Monday 15th July 2024.
The interviews will take place remotely, via Teams on Wednesday 24th July 2024. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
Full Time
37 hours per week to include some weekend working
£25,253.25 per annum - with annual progression up to £25,963.02 per annum
Location - Exmouth Shop
We offer many enhanced benefits including:
-28 days holiday a year, plus Bank Holidays
-Stakeholder pension scheme with matching contributions up to 8%
-Free confidential counselling service: available to all staff and volunteers
-Opportunity for all managers to join our Bespoke Management Development Programme - Compass
Full details about our benefits can be found on our website.
We are looking for a Temporary Shop Manager to work alongside the Assistant Shop Manager in our Exmouth shop on a 6 month Fixed Term basis. Are you self motivated with strong interpersonal skills and thrive on challenges and opportunities that come with assisting in the running of a shop? Can you assist the Shop Team in driving sales and profits and able to work closely with staff and Volunteers to ensure we deliver the best level of customer service over the summer months.
We are looking for someone who loves working with people and has the ability to lead, inspire and empower people around them. We are looking for someone who is friendly and positive in their approach and can instil an energy to those around them. Have you got a creative ability that you can bring to the role?
You will make a real difference to young people in England by helping to raise vital funds needed to support our frontline work.
It is important that you have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.
If you have what it takes to work hard but have some fun along the way, and support your Shop team to be the best, then this is the place for you!
Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
We look forward to receiving your application.
The Children's Society is committed to Safer Recruitment and as such a range of pre-employment checks will be conducted in line with recommendations made by the Bichard Enquiry, and current best practice. To include a basic DBS check, these will be required before employment can commence.
This vacancy closes at midnight on Thursday 25th July. If, after 14 days, we have received enough applications we reserve the right to close the vacancy on Thursday 11th July.
Interview date to be confirmed.
IN2
This role is being advertised as a Charity Shop Manager but on appointment your job title will be Community Shop Manager.
Our Shelter pop-up shop in Eastleigh is looking for a confident and influential person to join us. Do you have experience of managing a team whilst also empowering and motivating individuals, if so, this could be the role for you.
You will inspire your team members and work together merchandising the shop to attract customers and donors to come through the door.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time.
This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About You:
- You will need to be an active team player and be able to demonstrate how you’ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role.
- Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position when hiring volunteers.
- We’re looking for someone friendly and personable, who can work well as part of a team and is proficient using Microsoft Office application and other systems used.
Apply to be part of our team and be the change you want to see in society
Any applications submitted without a supporting statement will not be considered
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
MLC Partners are pleased to be partnering with Morden College to recruit their new Finance Manager.
An organisation rich in history, the charity has been at the forefront of supporting older people’s lives for more than 300 years. They have more than 250 older peoples in alms house accommodation in Blackheath and Beckenham and have a small 28-bed care home on their Blackheath site. Morden College are committed to providing services that support their residents to live independent and healthy lives.
The organisation is embarking on a finance process review, in order to improve their ways of working. With plans in place to upgrade their finance and CRM systems the role would suit a change-focussed individual.
Reporting into the Finance Director, the role is a key member of the team with responsibility of three staff, and the involvement in the strategic vision of the finance team. With their main base in Blackheath, the role is hybrid and strives to offer as much flexibility as possible, including a wide-ranging benefits package.
Main responsibilities of the role:
- Ensure the completion of all month end processes and the timely delivery of the monthly management accounts.
- Liaise with key stakeholders to provide a responsive and compliant finance management operation.
- Support the improvement of processes and systems, ensuring robust policies are in place so the organisation can be fully digitised.
- Lead and manage a team of four, quality assuring their work, and guiding their careers and ensuring their continued development and nurturing great team culture.
- Support the Finance Director with the production of the annual financial statements, project managing the team to facilitate a smooth audit delivery across the main organisation as well as subsidiary accounts.
The successful candidate will:
- Be a fully qualified accountant, likely with experience from within the not-for-profit sector.
- Have experience driving change and improving processes and broader cultural change in a finance team.
- Be able to flex up and down from a hands-on perspective to also offer strategic insight to the Finance Director.
- Have significant experience working in a finance function with the knowledge of ‘what good looks like’.
- This is a great opportunity for an ambitious individual looking for a high impact role, with the ability to help shape an organisation for years to come.
As part of the Morden College team, you will be committed to challenging ageism, promoting healthy ageing, and combatting loneliness while promoting equity, diversity, and inclusion within communities. You will be comfortable with using technology to deliver consistent, equitable, and sustainable services at all times across the charity. You will be a role model for their values and be committed to a purposeful, responsible community that is a great place to live and work.
Please contact Jamie Elliott at MLC Partners for an informal discussion about the role.
We are currently looking for a Communications and Engagement Business Manager to join the Foundation on a 12 month fixed term contract.
The Communications and Engagement Business Manager is there to provide project and business management support to enable the Communications and Engagement leadership team to focus on progressing the work of the business area and leading the wider team. The Business Manager is embedded in the team in order to fully understand priorities, goals and ambitions and help enable the leadership team to achieve them.
Key Resposibilities
- Build an in-depth knowledge of the Communication and Engagement’s leadership priorities in order to help support the business area’s work.
- Build an in-depth knowledge of partnerships and stakeholders.
- Project management and administration activities for Communication and Engagement’s projects, monitoring critical paths, milestones, taking on discrete areas of project work as appropriate and making decisions autonomously.
- Communicate and negotiate projects and liaise with the wider Foundation team and other stakeholders on behalf of the Executive Directors to enable projects and tasks to progress.
- Proactive diary management for the leadership of the Communication and Engagement Team in conjunction with other Business and Diary Managers where necessary.
- Keep track of the Foundation’s planning points and rhythms in order to manage leadership time and stakeholders.
- Agenda planning and setting for leadership and full team meetings, in partnership with the Executive Directors.
- Note taking and action monitoring of the above meetings, following up on completion of tasks when required.
- Liaise with the wider Business Area teams and other stakeholders on behalf of the Executive Directors to enable projects and tasks to progress.
- Management of the flow of information to other staff within the Foundation.
- Ad hoc desk research as required, collating information and giving recommendations based on the information gathered
- Proactively identify and deliver improvements to team processes and share these learnings with other business areas
- Provide administrative support, such as creating and formatting documents / slides, updating the CRM system, making travel arrangements and other tasks as required.
- Diary management cover for other business areas to cover absence within the team as necessary
- Line management of a Diary Administrator including coaching and development, motivation and end of year and mid year reviews.
Skills, Knowledge and Expertise
- Ability to solve problems under pressure
- Attention to detail
- The ability to make decisions based on knowledge of the business areas priorities
- Ability to absorb and summarize complex information
- Ability to plan ahead, anticipating issues before they arise
- Ability to change priorities whilst remaining calm and focussed
- The ability to work with initiative and at pace
- Curiosity and a proactive approach
- Strong time-management skills and the ability to organise and coordinate multiple projects at once
- Superb written and verbal communication skills
- Excellent relationship building skills
- Project Management experience
- Experience in partnership working across organisations and teams, in a complex organisation and liaising with a wide number of stakeholders
- Experience of improving business management processes
- Experience of diary management for multiple people
- Experience using the Microsoft Office Suite 365 and the ability to pick up new software quickly without training.
Benefits
- Up to 12% employer pension contribution.
- Annual personal development budget.
- Annual health and wellbeing personal allowance.
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT Kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
We are looking for a confident individual with great interpersonal skills for this busy Neighbourhood Services role. If this is you, come and join us at ISHA as our Neighbourhood Services Officer.
Neighbourhood Services Officer
Hours: 35 hours (full time)
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR
Salary: £34,891.50
Contract: Permanent
This is an exciting opportunity for an experienced Neighbourhood Services Officer who understands effective management of neighbourhood services and contractors to join our small, but supportive, Housing & Neighbourhoods Team working on all aspects of Neighbourhood and Estates. It is an interesting and varied role for an engaging, solution-focused person, with a passion for providing smooth running of the neighbourhoods, support and assist residents and work colleagues and someone who wants to add value within an organisation.
You will bring your knowledge and experience of conducting routine inspections of neighbourhoods and coordinate with contractors to schedule and oversee cleaning, landscaping, and maintenance activities, including building maintenance, cleaning, maintenance of communal areas, monitoring CCTV. Through regular inspections and overseeing the work of contractors, you will ensure that health and safety requirements are met. You will maintain records of inspection findings, complaints and corrective actions taken, providing regular reports to management and stakeholders on the status of cleaning and maintenance.
You should be a resilient, professionally curious person, who is enthusiastic about a career in the Social Housing Neighbourhood arena.
You will work closely with the Neighbourhood Services Manager, in a generalist capacity, to support with continuous improvement across all service areas, while helping to support and achieve our organisational objectives.
Some of the key responsibilities of the role include:
- Conduct routine inspections of neighbourhoods to assess cleanliness and maintenance standards, identifying areas in need of attention.
- Be customer centred, welcoming new residents to their neighbourhoods and ensure information is made available on a range of local services.
- Carry out neighbourhood inspections in line with the programme set out by ISHA, such as checking cleaning and gardening meets the required standards.
- Monitor cleaning and gardening services, check cctv systems, lifts, check and test communal lightings, rotate communal bins and litter pick. Undertake visual weekly safety checks on playgrounds and equipment where applicable. Record your findings on our housing management system database.
- Take ownership and responsibility for any service-related complaints/queries from customers ensuring that the customers experience is positive, professional and within set timescales at all times.
You
We are seeking a proactive and committed individual with strong interpersonal skills who can provide an efficient, exceptional and customer-focused service to residents. This is busy and varied role, so we’re looking for someone with excellent interpersonal skills, who can adapt to a fast-paced working environment while ensuring consistency, alongside considering and minimising risks, who will play an integral role in estate services and building inspection by monitoring and inspecting against standards and health and safety assessments.
Working closely with our key internal and external stakeholders, you will make recommendations for estate improvements and ensure the better delivery of services to customers. You will ensure health and safety are identified, reported and action as soon as possible.
You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills. A great sense of humour and can-do attitude will serve you in good stead working in our busy, fast paced office.
Don’t feel you meet every single requirement? Studies have shown that some candidates are less likely to apply to jobs unless they meet every single requirement. At ISHA, we are dedicated to building an inclusive workforce, so if you’re excited by this role but your experience doesn’t quite align perfectly, we encourage you to apply anyway. You just might be the right candidate for this, or other roles, because of your transferable skills.
Staff Benefits
We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.
About ISHA
We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.
We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?
If this sounds exciting, we want you on our team. Please do apply.
This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.
Deadline: 09:00am on Wednesday 10 July 2024
Interview: To be confirmed
Interested?
If you would like to find out more, please click the apply button. You will be redirected to complete your application for this position.
Please note: We can only able to accept applications from candidates with eligibility to currently work in the UK.
Inclusion and Diversity
We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.
Asking for adjustments
ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.
No agencies please.
Who we are
Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality.
We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.
We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.
About you and the role
The purpose of this role is to manage operational delivery of our School Chef Educator programme, ensuring efficient and effective delivery. The School Chef Educator programme is a 10 week training programme for school kitchen staff, covering topics such as Reducing Food Waste, and Food Education. It is delivered in a blended learning format, through a mix of in-person training, bitesize webinars, and our online learning website.
You will be supported by our Director of Transformations, and manage our Chef Trainers who deliver our School Chef Educator Programme. You will work closely with the Director of Partnerships & Impact, our School Engagement Manager and our Research Supervisor, to identify and liaise with suitable funding partners, academies and schools, and ensure we are monitoring and evaluating our programme delivery to evidence it’s impact and ensure quality delivery across the cohorts that take part.
Your role will oversee our School Chef Educator Programmes, delivered across England. This role will be primarily focused in London, but will include supporting schools in locations across the UK as we develop new hubs. An average week in this role might see you attending meetings with new partners to secure support for new programmes, sourcing venues for training days, scheduling programme delivery dates, identifying and contacting schools in our programme delivery areas to sign up their kitchen teams to our programme, developing new content on our learning management system, attending webinars our Chef Trainers are delivering, and supporting Chef Trainers with our in-person kick off sessions, and graduation celebrations.
You will be joining a dynamic and growing charity who are passionate about delivering exceptional training, skill sharing, expertise and know-how to advance the quality of food preparation, food service and food education in schools.
You will have an understanding of the context that we operate in, education and food sectors. You will have strong people skills, be highly organised and have the ability to manage effective partnerships with external organisations.
The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every requirement but feel you would be able to work with us to deliver the majority of them, we urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this or other roles.
We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and are passionate about creating a welcoming working environment for everyone. We’re continually updating our DEI policy and have a neurodiversity champion. If you need adjustments to the interview process please let us know.
As we work with children and young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.
Key responsibilities:
● To work with the Director of Transformations to ensure that all programme delivery is delivered in line with our vision, values and ethos.
● To support and manage our Chef Trainers to ensure a high quality and consistent standard of programme delivery.
● Coordinate and oversee all programme activities, including booking venues, scheduling, logistics, and managing Chef Trainer workload.
● Work closely with the Director of Transformations, Director of Impact and Partnerships and the School Engagement Manager to assess, cost and propose suitable programmes of support for schools, multi-academy trusts and caterers interested in our School Chef Educator Programme.
● Working with the School Engagement Manager, attend and contribute to meetings with Senior Leadership of prospective participating schools and academies.
● Liaise and manage relationships with Senior Leadership and Programme Sponsors, being the key contact for operational delivery of programmes.
● To work alongside the Director of Transformations and Director of Partnerships & Impact to ensure that service level agreements are agreed with partners and that our delivery matches the agreements.
● To monitor costs of the programme delivery, reporting progress of programmes to the Director of Transformations, identifying any risks or delays to programme delivery.
● At all times to ensure that our training programmes are being delivered in a legally compliant, cost-effective way.
● Working with the School Engagement Manager, to identify suitable schools for our funded training programmes, ensuring a high uptake of available places on our funded training programmes.
● Ensuring learning and evaluation is embedded in our programme delivery, working with the Chef Trainers to document best practice learnt from each programme.
● To work alongside the Director of Partnerships & Impact and our Research Supervisor to ensure that we’re collecting accurate and relevant data to measure our impact, evaluate the impact and effectiveness of the programmes, conducting regular assessments and measurements.
● Work with the Research Supervisor to support preparing reports on the impact of the School Chef Educator programmes, including statistical data, trends, and success stories.
● Maintain accurate data records and ensure our contacts database is up to date with relevant participant, partner and engagement information.
● Collaborate with the Chef Trainers to ensure the delivery of high-quality services that meet the needs of participants on our programmes.
● Overseeing project planning and execution for the continued expansion of the roll-out of the School Chef Educator training programme - this will involve being organised and keeping the project on track, working with internal and external parties.
● Assist in the delivery of programmes where necessary, providing support and guidance to the Chef Trainers as needed.
● Working with the Chief Innovation Officer, the Chef Trainers across all our programmes and the wider Chefs in Schools network to identify current and future skills requirements for the school kitchen workforce.
● Developing and/or commission relevant training materials to keep our programme up to date and develop new programmes that complement our organisational strategy.
● Plan, and manage the continued iterative development of our School Chef Training programme. Lead on programme design, monitoring performance and adjusting our approach as necessary for future cohorts.
● Line manage the Chef Trainers, lead on hiring, training and managing any future staff required as our programme offering grows.
● Maintain and manage our Learning Management System, and Learning App, ensuring good version control, user management, and digital legal compliance.
Skills & experience:
● You are passionate about food and want to make an impact
● You have interest and belief in our mission, to improve child health through improving food and food education in schools
● You have a background or experience in project or programme management at national scale
● You are self-motivated, customer focused and driven
● You are interested in people (working in a small, supportive team)
● You are organised, methodical, strong on detail, and able to map out deadlines and plan ahead
● You are an excellent writer and communicator with strong presentation and facilitation skills
● You are skilled in building rapport with people and strike a balance between being supportive and challenging
● You have a background or significant experience in training
● You have delivered, developed and/or been involved in the roll-out of programmes at scale
● You have experience in delivering in-person and online training sessions
● You have curriculum, pedagogy or training design experience
● You have good digital skills to maintain our resources on an online platform and innovate the learning experience
● You have hands-on experience with Learning Management Systems (LMS) including user management, content updates, and troubleshooting technical issues.
● You are well-versed in legal compliance requirements related to digital training programs, ensuring all training content and data management practices adhere to current regulations.
● You possess strong analytical skills for monitoring and evaluating LMS performance, using data to improve user experience and ensure compliance with legal standards.
● You have some experience in leading or managing a team
● You have stakeholder and partnership management experience
Most Important Skills- list 5-8
- Training Delivery and Development
- Curriculum and Training Design
- Project or Programme Management
- Learning Management Systems (LMS)
- Stakeholder and Partnership Management
- Communication Skills
- Organisational Skills
- Data Collection and Analysis
Benefits
You would be joining a friendly, supportive team who work hard, but believe in a healthy work / life balance. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to, and draw on, a variety of projects and strategic insights.
We offer 33 days (pro-rata for part time positions) of holiday per year, including bank holidays, a Cycle to Work scheme, hybrid working, free access to the CODE app for discounted restaurants & hospitality venues, enhanced parental leave. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.
We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the AIG Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.
Application process
In line with our commitment to ensuring a fair and unbiased recruitment process, we will invite candidates to interview based on their answers to a series of questions related to their day-to-day job. Please follow this link to answer the questions and submit your application.
Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. Shortlisted candidates will be invited to an online interview on 17th July.
Successful candidates will then be invited to an in-person interview to take place on Wednesday 24th July at our office in Brixton, London for which we will ask you to complete a short task. You have 15 mins to complete this task. The interview overall will take a maximum of one hour.
Expected duration of this application process: 6 weeks
We’re on a mission to transform kids’ health through food – plate by plate, class by class, school by school.
The client requests no contact from agencies or media sales.
Welfare Benefits Caseworker for the Macmillan Benefits Advice Service.
The Disability Solutions West Midlands and Macmillan Cancer Support partnership are seeking to appoint a Welfare Benefits Caseworker for the Macmillan Welfare Benefits Service for Staffordshire to support individuals affected by cancer in securing appropriate welfare benefits/grants/services. Based at Disability Solutions (North Staffordshire Medical Institute), the successful candidates will have proven successful experience of working in the welfare benefits advice sector and will have an excellent working knowledge and experience of the welfare benefits system.
The successful candidate will have a full driving licence and daily use of a car.
Role responsibilities:
The Staffordshire Macmillan Welfare Benefits Advice Service based at Disability Solutions West Midlands, supports people affected by cancer living in Staffordshire and Stoke-on-Trent.
· You will be supporting people affected by cancer to claim disability-related welfare benefits,
· You will challenge unfavourable benefit decisions and help to prepare cases for appeal and where necessary, attend tribunal hearings with clients to support them through the appeal process.
About Disability Solutions West Midlands (DSWM) - we are a user-led pan-disability charity based in Stoke-on-Trent and have been working in the city for over 40 years. Our mission is to empower people with disabilities and long-term health conditions to attain the highest possible quality of life, through listening, information, advice, guidance, and emotional support.
Staffordshire Macmillan Welfare Benefits Advice Service (Staffordshire and Stoke-on-Trent) - provides advice, support, information and representation for people who are affected by cancer and are living or receiving treatment within the county and city.
The Welfare Benefits Caseworker will support the Senior Welfare Benefits Officer in delivering a high-quality welfare benefits advice service and in promoting and raising the profile of the Service with other professionals and with client groups.
They will be expected to establish and take responsibility for managing their own caseload.
Please refer to the full job description attached below.
Successful applicants will be required to prepare a 7-minute presentation to deliver at interview regarding:
“What are the main issues facing people experiencing cancer in Stoke-on-Trent and Staffordshire?”
Candidates are asked to bring their presentation on a data stick. A laptop and projector will be ready for candidates to use on the day of the interview.
Promote and empower people living with disability by providing advice and information, education and assistance to facilitate choice and independence.
The client requests no contact from agencies or media sales.
Make a real difference to the lives of people with disabilities.
“Being a ASM gives me such job satisfaction I love working as a team with both my manager and volunteers and have learnt so much in this totally new job role.” - Llandudno Assistant Shop Manager
“What a fantastic company to work for, Scope keep us connected” – Leek Shop Manager
Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?
If you answered yes to these then we have the perfect opportunity for you.
Your role
As Assistant Shop Manager at Scope's Shirley, Southampton shop, you’ll work alongside the Shop Manager, and use your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You may also deputise and be responsible for running the shop when the shop manager is absent. A great attitude and willingness to learn are just as important as relevant experience.
About you
You’ll be a dedicated team player with a strong work ethic and committed to providing excellent customer service. You do not need specific retail experience. But we do ask that you are business minded and have worked in a fast paced, service environment where you put the customer’s needs first. You’ll also need to showcase a great attention to detail, solid IT skills and have a creative eye for displays. You will also demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience. And we raise much needed funds to deliver Everyday Equality for disabled people and their families.
Permanent, 35 hours a week
Scope's Shirley, Southampton shop - 74 Shirley High St, Shirley, Southampton, SO15 3NE
Shop hours
It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Scope benefits
We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:
- 35 days annual leave
- Flexible working (where we can)
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
- Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.
If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!
Click the apply button to create an account and complete your application form.