Communication Manager Jobs
About the Company: Medical Aid for Palestinians (MAP) is a leading UK charity dedicated to improving the health and dignity of Palestinians affected by conflict, occupation, and displacement. With a focus on the occupied Palestinian territory and Palestinian refugee camps in Lebanon, we provide vital health and medical care to those in need, particularly in crisis zones like Gaza.
About the Role: .The Head of Advocacy and Campaigns will lead the development and delivery of a UK and international advocacy strategy, as well as overseeing our policy and campaigns functions. The postholder will Raise MAP’s profile, trust and reputation among target audiences including UK Parliament, the UK Government, international institutions, and NGO partners and campaigning groups.
Responsibilities
Leadership of MAP’s UK and international advocacy and campaigning
• Lead MAP’s advocacy and campaigns, ensuring professional and impactful political influencing with key targets including Government, Civil Service, Parliament, and international institutions.
• Collaborate with the Deputy Director and colleagues in Palestine and Lebanon to align MAP’s advocacy with programs, partners, and civil society networks, fostering participatory models to amplify community voices.
• Lead and manage a team, setting clear development objectives, ensuring effective delivery, meeting organisational objectives, and fostering an innovative and creative approach
• Working closely with colleagues in the Communications Team, oversee the development of impactful campaigns to mobilise supporters, the public and media to raise awareness, influence public narratives and drive action by the UK and other governments.
• Ensure strong working relationships with relevant colleagues, adopting and encouraging a collaborative working approach and building advocacy capacities across teams
• Collaborate with the Fundraising Team to identify and pursue opportunities for team growth, in line with organisational objectives.
• Represent MAP at meetings and briefings with key stakeholders and targets, and brief senior colleagues on strategy.
• Build a strong network of campaigning partners and contacts to help expand the reach and impact of our campaigns.
• Manage the team’s budget
Advocacy and Campaigns Strategy
• Collaborate with the Director and Deputy Director to develop and deliver a robust UK advocacy and political influencing strategy, aiming to secure impactful foreign and aid policy actions from the UK government and stakeholders to uphold Palestinians' rights to health, dignity, and justice.
• Develop and oversee a targeted international advocacy strategy, identifying opportunities and tactics to influence policies and actions of the US, European countries, and UN forums, supporting MAP’s advocacy priorities.
• Oversee the development of creative and impactful campaigns to engage the UK and international public, civil society partners and influencers with MAP’s advocacy priorities – and work with the fundraising team to integrate advocacy and fundraising campaigns.
• Develop power mapping of key policymakers, thought influencers and relevant institutions, and develop stakeholder engagement plans in line with strategic objectives.
• Set quantifiable and timely targets to deliver on this strategy and implement through effective project management.
• Implement monitoring, evaluation and learning processes to ensure the team’s work remains ambitious and impactful and produce regular reporting for senior management and relevant stakeholders.
• Plan and identify key influencing milestones throughout the year and put in place outputs and work to use them to maximal effect.
• Promote MAP’s advocacy priorities and improve collective impact through strategic partnerships with other agencies, organisations, institutions and campaigning networks across the humanitarian and human rights sectors and beyond
Policy and research leadership
• Oversee research and analysis to support policy and campaign objectives, ensuring evidence-based insights inform advocacy efforts.
• Work with the Deputy Director and Programmes teams to develop impact-focused research streams in line with our advocacy priorities and the data and insights produced by Programmes and partners
• Lead on the promotion of MAP’s research, insights and policy products in line with our advocacy and influencing strategies.
• Work with the Deputy Director and Programmes teams to develop new participatory models of research and policy development with the communities we serve
• Lead the creation and coordination of MAP’s policy positioning, identifying goals and avenues for influence to achieve them, and analysing risk and strategies for mitigation.
• Oversee and maintain effective mapping of the policy positioning of key targets of influence, using this to inform the wider advocacy and campaigns work and creating innovative ways to make the case to and move targets through influence.
• Develop tools to ensure MAP’s policy positions, advocacy calls and insights are recorded and well communicated internally.
• Commission and provide detailed review of research and advocacy products, to ensure the highest standards of quality and evidence and alignment with MAP’s policies, positioning and language guidelines, and ensure they are concise, audience-focused and impactful.
• Advise senior colleagues on contextual insights and MAP’s policy and political positionality, including key recommendations for external targets
General Responsibilities
• Support the mission, ethos and values of MAP.
• Support and promote diversity and equality of opportunity in the workplace.
• Work collaboratively with others in all aspects of our work.
Job Requirements
- Demonstrable experience in developing and or delivering effective advocacy and campaigns strategies and outputs, including through effective political and policy influence.
- Excellent verbal and written communication skills
- Strong network of national and international policymakers & civil society partners.
- Excellent eye to detail, particularly as regards to the factual basis of advocacy materials, and commitment to high quality writing and editing.
- Strong organisational and time management skills: ability to prioritise team’s work, and multi-task in a fast-paced work setting, sometimes with distressing content.
- Strong ability to represent MAP professionally at all times and acting as a spokesperson for an organisation when required.
- Strong understanding of UK and international policymaking landscape and levers of influence
- An understanding of humanitarian and aid policy, international humanitarian and human rights law, and key political debates on issues relevant to MAP’s work
- Strong understanding of research quantitative and qualitative research methodologies relevant to impact-focused research
- Fluency in English, spoken and written, is essential Arabic is desirable.
- Demonstrable experience working in national international political environment, public affairs and advocacy in the humanitarian or human rights sector
- Experience in developing and delivering impactful advocacy, research and campaigning strategies on behalf of a charity or non-profit organisation.
- Demonstrable experience leading on policy development, relationship management, influencing strategies, and stakeholder managementExperiences in management of projects.
- Experienced in leading a team, managing budgets and reporting
- Monitoring, evaluation and learning advocacy and campaigning activities
- Strong background in developing proposals and securing external funding for advocacy, research and campaigning
Personal attributes and other requirements
- Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.
- Able to travel to Israel, Palestine, Egypt and Lebanon as required.
- Commitment to anti-discriminatory practice and equal opportunities.
- Commitment to upholding the rights of people facing disadvantage and discrimination.
- Commitment to the values and ethos of MAP.
- Able to work flexibly in emergencies and to meet specific deadlines including some evenings and weekends
MAP has a zero-tolerance policy with regard to Sexual Exploitation and Abuse by MAP‘s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process.
Nature Based Solutions Manager - London and Slough
Location: London, SW13 / Hybrid
Salary: £34,405.00 (plus a London weighting allowance of £3,714 depending on base location)
Vacancy Type: Fixed Term until 31st March 2027
Hours: 37.5 hours per week working 5 days in 7
Function: Project Management
About The Role
As our Nature Based Solutions Manager, you will be at the forefront of the co-creation of NBS that change peoples' lives and the places they live in two projects - Project Sponge in Slough and Community Bluescapes in Richmond, London. Alongside the other team members, you will demonstrate the power of urban wetlands and other blue infrastructure to help communities to adapt to climate change and build better, safer, more natural places to live.
Your key role will be to co-design and deliver with the local community NBS interventions that build resilience to flooding, provide space for wetland wildlife and improve health and well-being of citizens. You'll manage the tendering process and contractors; ensure high quality and innovative interventions are created and effectively communicate messages about climate change and nature-based solutions to citizens, partners and stakeholders.
This is an exciting, innovative approach to climate change adaptation at street and neighbourhood level. It places local residents at the heart of decision-making, design and delivery of interventions that help keep them safe from floods, droughts, heat stress and create more natural places too.
This role is suitable for hybrid working with the expectation that the successful candidate will spend up to half the working week on site with options for working from home or in office accommodation as appropriate.
About You
You'll need a professional qualification in NBS/SuDS/NFM design and installation or similar or equivalent experience from previous roles.
We are looking for someone who is well-organised; a creative thinker, a team player, an effective communicator at ease with co-design principles and practice and someone who can be an ambassador for NBS, WWT and our partners.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands, and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
- Free entry to all our wetland centres, including your family
- Free car parking and secure bike storage areas
- Colleague discount on shopping and memberships
- Cycle to work scheme
- Contributory pension scheme
- Life Assurance of three times your salary, for peace of mind for your loved ones
- Independent personal, workplace and financial advice from Care first
Closing Date: 05/09/2024
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
No agencies please.
In this role you’ll be both strategic and hands-on, solely managing the financial controls for this small charity with a £350k annual turnover. You will support the Director and senior management team through your management of financial processes, policy and planning.
This will include using accountancy software to process income and expenditure, producing management accounts for the senior management team and Board, and ensuring the charity reports to its key funders, including Arts Council England.
You’ll process payroll for our small team of 6 employees, taking care of liaison with HMRC as well as handling external audit and company filing.
Who are we looking for?
We’re looking for someone with focus, efficiency and precision to take responsibility of our company finances.
Unfazed by working mostly alone, you’ll be incredibly organised with your time and workload to ensure processes are handled in a timely and accurate fashion. Ideally, you’ll be passionate about the work that we do both as a professional arts organisation and also as a small charity based in Bedfordshire with altruistic values.
You’ll have experience of working with small organisations and charities, knowledgeable about the areas of financial control that you will be our expert on.
The role is an employee position for one day per week, however we are open to discuss flexibility of working hours and the possibility of freelance working with the successful candidate.
We actively encourage people from a variety of backgrounds with different experiences, skills and stories to join us and influence our working practice. We are particularly keen to hear from people from backgrounds that are currently under-represented on our staff team including people from UK minority ethnic backgrounds and candidates who self-identify as disabled, male, non-binary or trans and/or LGBTQ+.
Application deadline: 9am, Mon 30th Sept 2024
Interviews: Thurs 3rd October 2024
Terms and Conditions
Hours of Work: 7.5 hours per week (1 day). These hours can be worked flexibly.
Contract: This is a permanent employment contract with a 3 month probationary period.
Salary: The full-time equivalent salary for this position is £40,000 – 45,000 per annum (pro rata to 7.5 hours per week).
Location: Home-working.
Benefits:
BCA offers 25 days holiday per annum plus bank holidays (pro rata for part-time employees).
We offer a NEST pension scheme with a 3% employer contribution.
Access to IT & equipment to enable efficient home-working can be provided.
Proof of the right to work in the UK will be required before appointment.
A contemporary arts charity dedicated to commissioning high-quality art for, with and inspired by communities in Bedfordshire
The client requests no contact from agencies or media sales.
Are you a Philanthropy Manager looking for your next career move?
Great Ormond Street Hospital Charity is hiring for an experienced Philanthropy Manager to be a key player in securing philanthropy gifts for paediatric medical research.
This is the ideal opportunity if you have experience developing high value fundraising relationships and want to continue your career within philanthropy.
This is a permanent position with a salary range of £38,387 to £40,407 per annum. If you have a query about salary before applying, please get in touch with us.
What you’ll be doing day to day
- Owning your personal target with a focus on securing five figure+ gifts and multi-year pledges.
- Developing and nurturing relationships with high-net-worth individuals and charitable foundations.
- Developing detailed proposals, impact reports and stewardship materials.
Alongside this, you’ll be at the forefront of an exciting new area of philanthropy as we embark on a focus on paediatric medical research.
What you’ll need:
- Previous experience in a philanthropy fundraising position.
- Experience developing and managing high value relationships.
- Exceptional stakeholder management skills.
- Strong communication skills.
- An understanding of the medical research area.
- Experience working in a target driven environment.
What we can offer you
- 30 days annual leave (plus bank holidays)
- A flexible approach to working arrangements.
- Access to our enhanced pension scheme
- Life assurance
- Access to various health and wellbeing schemes, including the employee assistance programme.
How to Apply
Please click on the apply button in the top right-hand corner where you will be taken to a short application form to complete. You are encouraged to include a cover letter with your application, and should refer to the 'GOSH Charity Information Pack' on the careers page of our website before you apply.
Closing date: 27th September 2024.
About the Charity
We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children the best chance and the best childhood possible. We do it by funding groundbreaking research, cutting-edge medical equipment and life-changing support. For the children from all over the UK who are treated by Great Ormond Street Hospital every day. For children with rare or complex illnesses everywhere. For this generation and all those to come. Because we believe no childhood should be lost to serious illness. Join us.
Along with being awarded one of the Sunday Times Best Places to Work 2023, we were delighted to be named the 2023 Charity Times Fundraising Team of the Year.
Our commitment to Equality, Diversity and Inclusion
A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from ethnically diverse backgrounds, disabled people or those with long-term conditions, LGBTQ+ communities, and those from less advantaged socioeconomic backgrounds. Further information on our EDI strategy can be found on our website.
As a Level 2 Disability Confident Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process.
Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.
REF-216 436
Milton Keynes Community Foundation (MK Community Foundation) is a leading grant-making charity distributing funding where it's needed most in Milton Keynes. They play a key role as an enabler for the exciting and developing voluntary, community and cultural sector, providing millions of pounds annually in vital grants and property solutions to support healthy and inclusive communities across the city.
Milton Keynes is a growing city and by 2050 the population will grow from 270,000 to 500,000. MK Community Foundation are proud to be part of this vibrant, progressive, and entrepreneurial city with its richly diverse community. Like most cities however, it also has areas of deprivation and social challenge. By guiding businesses, philanthropists, and charities to the right giving and grantmaking, they’re on a mission for a fairer community.
MK Community Foundation are part of a global philanthropic movement of independent community foundations operating globally, of which there are 47 in the UK. Per capita, MK Community Foundation is one of the largest community foundations in the country, with endowed funds of circa £20m and a property portfolio worth circa £33m. Collectively, community foundations are the 4th largest funder in the UK and distribute over £100m annually to their local communities.
With support from Philanthropy Directors and wider team of 8 staff, this role will be managing the full life cycle of philanthropy, by raising funds from high-net-worth individuals, families and corporate supporters alongside assessing and making grant award recommendations and monitoring impact. You will be joining a diverse, highly collaborative team and culture that recognizes success comes from the whole team working together - driving their values of ‘Funding Fairness’. The vacancy has come about following internal promotion.
We are looking for a dynamic, personable professional with the ability to build long term relationships with philanthropists, donors, and grant beneficiaries alongside a passion for EDI and community development. Prior experience of fundraising either as a generalist, or in philanthropy/Major Gifts/HNWI or corporate fundraising is required, however with comprehensive support and training provided, this role will also be a fantastic opportunity for fundraisers who are looking to broaden their skills and experience into grant making. A passion for their mission and creating fairer communities is essential.
For further information about the role and organisation, please upload the full appointment brief below. To formally apply, please upload your CV and a 1-2 page cover letter on why you are interested and have the skills and experience via the link in the appointment brief.
Applications will be reviewed and actioned on a rolling basis, so please submit your application as soon as possible.
Closing Date: 15 September 2024
People Beyond Profit Conversations: Rolling
MKCF Interviews: 25 & 26 September 2024
We are seeking a skilled Grants and Compliance Manager to join our charity. The successful candidate will be responsible for overseeing the grant application process and building relationships within the local community.
The Grants and Compliance Manager will: -
Manage the grant application process including
- Inviting people, groups, schools, churches and charities to apply
- Work with grant applicants to produce good quality grant applications
- Reviewing applications against the applicable criteria
- Produce reports and evaluations of applications
- Conduct due diligence on applicants
Manage the grants award process
- Undertake correspondence with applicants
- Arrange bank payments to be made including liaise with trustees to ensure timely payments of success grant awards
- Monitoring and evaluating supported projects through visits and reports
- Maintaining records of grant awards and all applications
Financial Management and Accounts
- Ensure financial management of grants and undertake any financial control requirements
- Keep accurate financial records and liaise with Accountants and Clerk
- Maintain accurate accounts and records of expenditure, ensuring an adequate documented audit trail is available for all activities and spending
- Work with Clerk and trustees to produce budgets and in year forecasts
Administration
- In collaboration with the Clerk and secretary, prepare and assemble papers for trustee meetings, including financial forecasts, investment reports, reports on applicants and other papers as required.
- Host, attend, and advise at trustee meetings, including all preparatory work and if required minute taking.
- Prepare documents to comply with statutory regulations, e.g. Risk Assessment, Policies, GDPR
- Update trustees on best practise and appropriate updates
- Keep website up to date.
- Undertake any other administration duties as reasonably requested by trustees.
General Practice
- Be accountable for own personal development, seeking out opportunities to learn new skills in order to continuously improve and progress and keep fully up to date with relevant legislation and practice.
- Assist in the implementation of procedures & practices that develop legally compliant, efficient and effective support to the charity.
- Ensure the confidentiality of all documentation and information in line with the requirements of the Data Protection Act 2018.
- Undertake regular CPD in order to develop and apply knowledge of legal compliance, e.g. Anti-money Laundering, GDPR, Equality & Diversity, Financial Crime, Cyber Security, Modern Slavery, Anti Bribery, Health & Safety.
- Assist in the induction of new trustees and provide information, advice, guidance and training as required.
- Comply with individual responsibilities for health and safety at work, reporting any problems or areas of concern to the clerk and Chair of Trustees
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Retail Operations Support Manager
Responsible to: Head of Retail
Salary: £26845 - £29,500 per annum
Hours: Full-time, 35 per week over 5 days with occasional weekend and evening work as required.
Location: Working across Retail Shops in Worcestershire and Herefordshire
Job Purpose and Role:
The Retail Operations Support Manager will provide comprehensive support to the Head of Retail, with a specific focus on Health and Safety and Gift Aid. This role will also involve assisting in various areas to ensure the effective and efficient operation of the retail division. The position aims to enhance the overall customer experience and optimise the income potential of our shops and online sales.
Key Responsibilities and Duties:
1. Health and Safety:
- Develop and implement health and safety policies and procedures across all retail shops.
- Conduct regular risk assessments and ensure compliance with health and safety regulations.
- Train staff and volunteers on health and safety practices and emergency procedures.
- Address health and safety concerns promptly and effectively.
2. Gift Aid:
- Oversee the administration and maximisation of Gift Aid in all shops.
- Train staff and volunteers on Gift Aid procedures and ensure accurate record-keeping.
- Monitor Gift Aid performance and implement strategies to enhance results..
3. Operational Support:
- Assist in the development and implementation of retail strategies and business plans.
- Support the management of retail shops, ensuring adherence to internal policies and legislative requirements.
- Provide support in monitoring and reporting on shop performance and taking appropriate action when necessary.
- Collaborate with the Head of Retail to set and achieve income targets and KPIs.
4. Premises Management:
- Assist in coordinating remedial repairs and maintenance of retail premises.
- Ensure shops provide a stimulating, supportive, and safe working environment.
- Ensure that all shops adhere to statutory responsibilities, including health and safety.
5. Staff and Volunteer Support:
- Support the recruitment, induction, training, and management of staff and volunteers.
- Assist in managing performance and development through regular feedback and appraisals.
- Ensure effective communication and collaboration among all retail staff and volunteers.
6. Finance and Administration:
- Assist in setting budgets for each shop and monitor income and expenditure.
- Ensure adherence to Shop Financial Procedures, including cash handling and banking.
- Support the finance manager in monthly financial monitoring and reporting.
7. Stock Management:
- Support the oversight of stock levels and ensure stock is accepted, sorted, priced, and displayed in accordance with guidelines.
- Assist in minimising stock loss through effective management practices.
8. Customer Service:
- Ensure high standards of customer service across all retail shops.
- Address customer inquiries and complaints promptly and professionally.
9. Other Duties:
- Assist in implementing new shop projects and initiatives.
- Maintain good public relations within the local community.
- Perform any other duties commensurate with the role as required.
Personal Specification:
Essential:
- Previous retail experience at a management level.
- Knowledge of health and safety regulations and best practices.
- Experience with Gift Aid administration and maximisation.
- Strong organisational and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to manage and motivate a team.
- Good IT skills, including Microsoft Excel, Word, and Outlook.
- Full current driving license and use of own vehicle.
Desirable:
- Retail experience within the charity retail sector.
- Knowledge of charity retail regulations and best practices.
- Experience in training and development of staff and volunteers.
Other Information:
- Commitment to equal opportunities, principles, and practices.
- All staff are expected to work collaboratively to pursue the aims and objectives of Age UK.
- All staff must work within the policies and guidelines adopted by the organisation.
- Participation in the supervision and appraisal systems adopted by the organisation.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Service Manager to join our Young People service in Bracknell.
£40,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Join Look Ahead as a Service Manager for Bracknell Young People, where you'll oversee innovative 24 hour supported accommodation for young people aged 16-25 . You will oversee four projects and diverse teams within the Bracknell Forest Council area.
As a Service Manager, you will lead and inspire front-line staff, fostering leadership and competence development within your team. Your operational excellence will ensure effective management of all projects, maintaining high standards in service delivery. You will be responsible for upholding regulatory responsibilities (OFSTED), ensuring a safe and welcoming environment for our customers, and driving continuous improvement through quality assurance.
In this role, you will actively listen to and engage with young people, ensuring their voices are heard and their needs are met. Developing and maintaining essential external partnerships will be key to providing a robust support structure for our customers.
We are looking for an empathetic leader who can connect with young people and staff alike, showing genuine care and understanding. You should be adept at comprehending and implementing policies and procedures to benefit both customers and the organisation. Excellent communication skills are essential for effectively liaising with stakeholders, Children services, Commissioning teams, and OFSTED. A proactive approach to service development and regulatory compliance will be crucial to your success.
You'll have the chance to grow your leadership skills and advance your career in an organisation that prioritises personal development and values partnerships and collaborative efforts.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
* Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
* Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
* Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
* Responsible for managing and allocating customers to support staff (casework management)
* Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
* Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources
* Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation
* Where appropriate to role, carry client group specialism activities, linking in with other Managers and Heads of Operations to ensure focussed integration of specialisms across the whole organisation
* Lead quality visits, using Look Ahead's local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Ability to lead and motivate staff to deliver excellent services
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind
* Excellent organisation skills
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can-do attitude
* Ability to cope positively with challenging and diverse behaviour
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Exudes a warm friendly presence and open behaviour
* Able to work as part of a group or team as well as being self motivated
What you'll bring:
Essential:
* Educated to degree level or equivalent
* Experience of managing contracts and resources and delivering to budget and performance targets
* Experience of delivering to housing management performance targets
* Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
* Experience of successfully managing external partnerships to ensure successful delivery of services
* Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification
Desirable:
* Other relevant professional memberships and/or specialist qualifications
For our full job description please visit our webiste!
Who are we looking for?
We’re seeking an Interim Training Manager for a 6-9 month contract, with the potential to transition into a permanent position for the right candidate. This is a unique opportunity to lead and enhance our training programmes within the charity sector.
In this role, you’ll ensure our training initiatives meet their objectives, stay on budget, and deliver exceptional outcomes.
You’ll leverage your excellent stakeholder management and influencing skills to build strong relationships and drive strategic development. Ideally, you’ll have experience as a trainer or in L&D, and a solid understanding of mental health would be a significant bonus.
If you’re ready to step in and lead with expertise and passion, we want to hear from you!
About the role
Working closely with the Programme Officer for Training, the Training Manager will manage the training function, leading the delivery and continuous improvement whilst managing key relationships ranging from associate trainers who deliver training on behalf of Student Minds to external organisations who wish to purchase training. This role has responsibility for income generation within the organisation and management of the trainer network.
Responsibilities
- Oversee and continuously improve the training function, ensuring objectives and outcomes are met on time, within budget, and to quality standards.
- Lead detailed programme planning, including risk management and budget oversight, in collaboration with colleagues.
- Drive income generation, develop pricing models, and lead marketing strategies for training programmes, working towards annual financial targets.
- Manage relationships with key stakeholders, coordinate professional development for trainers, and assure the quality of training delivery.
- Stay informed on sector developments, adapt training content accordingly, and represent the training programmes at external events.
- Support the implementation of digital systems and contribute to website development for training-related content.
- Collaborate with the team on cross-organisational events, provide consultative feedback, and uphold the organisation's values, including EDI practices.
For the detailed job description please download our Recruitment pack.
Details
Hours of work: 30 hours (4 days) / per week
Contract: 6-9 months (Temporary)
Full-Time Salary Range: £28,552 - £32,445 per annum
Pro-Rated Part-Time Salary Range: £22,841.6 to £25,956 per annum (based on 30 hours per week, equivalent to 80% of a full-time role)
Why work for us?
- Meaningful Mission: Join a team committed to ensuring no Student should be held back by their mental health.
- Nurturing employee wellbeing is central to our culture. That's why we provide each team member with 10% wellbeing time, approximately 3.5 hours a week, to invest in activities such as gym sessions, yoga, extended lunch breaks, or simply taking a rejuvenating walk. Join us and experience a workplace where your health and happiness are valued.
- Equity, Diversity and Inclusion: We value diversity and inclusion, and we actively promote equity in our recruitment process. We use priority interview scheme for candidates from ethnically diverse backgrounds and employ blind shortlisting techniques to ensure fairness and eliminate discrimination.
- Transparent Recruitment Process: Instead of collecting CVs, we use an application form to ensure fairness and equal opportunity for all.
How to apply?
- Download the recruitment pack in the document section, where you’ll find more information about the role including responsibilities and person specifications.
- Complete the Equality Monitoring Form.
- Download and complete our application form which is available in the document section below.
- Upload your completed application form.
Application deadline: 8th September
Interviews: 18th September
Start date: as soon as possible
Student Minds is an equal opportunity employer committed to diversity and inclusion. We encourage individuals from all backgrounds to apply.
The client requests no contact from agencies or media sales.
Business Manager - Dementia Support & Partnerships
We have a fantastic opportunity to join the Dementia Support & Partnerships Directorate at Alzheimer’s Society supporting the Senior Leadership Team and its Executive Director
You will be integral in delivering and measuring the success of its ambitious plans as part of our Help and Hope strategy, ensuring that we are there for everyone affected by dementia. The successful individual will lead a team of two Officers who support the business requirements of the directorate to ensure that annual planning, objectives setting, and performance indicators are firmly established and deliver against the Society-wide strategic priorities; as well as ensuring that the directorate is regularly reviewing its performance and assurance activities relating to internal policies and external legislative and regulatory requirements. You will be experienced in monitoring strategic plans and able to translate your findings to senior leaders in relation to risk and resource to enable problem-solving and decision-making. This role sits within Dementia Support & Partnerships which is a
complex and multi-faceted directorate of over 1100 employees and 2000 volunteers. The directorate includes our Local and Universal Services delivery across the three nations of England, Wales, and Northern Ireland; commercial and partnerships which oversees the successful end to end management of service contracts, external training, and our service delivery partnerships; and a portfolio of enabling functions that ensure our Services practitioners and managers are provided high quality training and technical knowledge; and delivers assurance activities and legislative compliance relating to safe practice across the entire Society.
About the role:
- Designing and delivering annual planning and objective setting for the Directorate which align with our Society strategic priorities.
- Deliver effective and efficient monitoring processes that oversee and report on directorate risks, strategic indicators and performance indicators.
- Ensuring that updates and progress is communicated accurately through our Society Quarterly Business Review process.
- Accountable for ensuring strong governance through leading on directorate wide activities linked to plans, risk, performance, and compliance.
- Championing successes to ensure they are celebrated and non-compliance or risk swiftly responded to.
- Ensuring that change and improvement design and development projects are delivered to time, lessons learnt, and key achievements and impact translated to the Senior Leadership Team.
- Provide exceptional line management and performance management support to two members of your team; supporting, coaching, and providing the successful delivery of all business management functions across Dementia Support & Partnerships.
About you:
- You will be a highly motivated and organised individual with proven experience as a Business Manager or similar role developing strategic planning and performance capability within a complex and multi-faceted environment.
- Confident to deliver to Executives and Senior Leaders, you will be comfortable and experienced in designing and leading workshops which enable the translation of business needs and objectives into obtainable and reportable planning processes.
- Possess the skills and experience to enable the work of the Officers within your team to translate up into recommendations for the Senior Leadership team which will enable and empower fast and effective decision-making and problem-solving.
- Able to prioritise and lead your own workload to effectively deliver to target the business requirements of the directorate,
- Seek to find ways to collaborate and partner with your peers and colleagues across the Society to ensure that all business matters meet the requirements as set by the Society’s Strategic Planning and Performance Team and Governance Team.
- Possess verbal and written communication skills.
- A relational approach which seeks to work collaboratively with others and where possible to reduce unnecessary process.
- Strong interpersonal and interpretation skills to deliver open and jargon-free conversations across the business.
- Attention to detail and time-keeping skills.
Interview date: 1st stage 26th or 27th September; and 2nd stage 1st October.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are thrilled to announce our partnership with The Tab Church in their quest to find an exceptional new Finance Manager.
Nestled near the vibrant heart of Lewisham in South East London, The Tab Church has undergone a stunning transformation under its visionary senior leadership. Fondly referred to as 'The Tab,' it has blossomed into a dynamic, multi-generational, and multicultural community.
Today, The Tab Church shines as a beacon of hope in the 21st century, delivering a powerful message of real hope and practical help through its authentic faith in God. This extraordinary growth has earned The Tab recognition as one of the fastest-growing churches in South London, boasting an active membership of over 2,500 and a robust online presence. Each week, their services are filled with passionate praise, worship, and insightful biblical teachings.
The Tab Church is now on the lookout for a qualified, organised, and skilled Finance Manager. In this exciting role, you will collaborate closely with their senior leadership and The Tab's accountant, playing a pivotal role in propelling and supporting their groundbreaking vision for the next chapter of The Tab’s journey. As the Finance Manager, you will oversee, record, and report the daily financial activities for The Tab and its subsidiaries. We are seeking someone enthusiastic about joining us in their mission of Kingdom expansion.
The successful candidate must:
- Have an accounting qualification such as an AAT
- Show strong attention to detail and precision in reconciling accounts and report generation, ensuring all financial records are accurate and up-to-date
- Demonstrate excellent relationship-building, communication and teamwork skills
- Have a thorough understanding of financial controls with experience using finance-related packages
This is a fantastic opportunity to join the passionate and fun team at The Tab Church. Here, you can openly live out your faith, pray, and worship with your colleagues in a supportive workplace.
Please Note: Open to applicants who are members of other churches. Joining The Tab Church congregations is not required.
For more information, please contact Nick Thomas, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.
*In accordance with the equality act 2010 it is a genuine occupational requirement that the post holder is a practicing Christian and in agreement with The Tab Churches statement of faith.
Location: Hybrid, 3-4 days on-site at The Tab HQ, Lewisham
Closing date for applications: Sunday 22nd September 2024
Please note applications are being reviewed and interviews will be conducted on a rolling basis. When a suitable candidate is found the role will close so please apply without delay to avoid disappointment.
A note from Charisma
Don’t feel like you meet all of the requirements? We’d still love to chat, we’re a people first recruitment partner. We specialise in charity recruitment with over 22 years’ experience working as a consultancy who support inspiring professionals find the perfect roles in transformational organisations
Engagement Manager
Key Accounts
Exciting role in a fast-growing organisation working with responsible businesses transforming the economy to benefit all people, communities and the planet. The B Corp movement encourages businesses to manage their impacts on society and the environment with as much rigour as they manage their profits. The role sits within the Community team which is responsible for working with the businesses in the UK B Corp community to ensure that they are positively engaged within the community and B Corp movement.
The B Corp Movement
B Lab UK is the UK home of the B Corp movement, a community of over 2,000 UK businesses who meet high standards of social and environmental performance, legal accountability, and transparency. Some B Corps you might have heard of include Innocent Drinks, Patagonia, Tony’s Chocolonely, Finisterre, Jude’s Ice Cream, GiffGaff and WeTransfer. Our goal is to transform our economy so that all businesses can be a force for good - and we’re looking for people who can help us get there.
B Lab is a global non-profit network that inspires and enables people to use business as a force for good. It creates standards, policies, tools, and programs that shift the behaviour, culture, and structural underpinnings of capitalism.
B Lab UK is a registered charity, building and engaging the UK B Corp community. Our team of 40 staff is friendly, hard-working and committed to changing how business operates. We strive to foster an environment where staff can bring their whole selves to work, by their own definition.
The Role of Engagement Manager
The B Corp movement is continuing to grow at pace, the community now more than 2,200 strong in the UK. The Engagement Manager is an exciting role that will be key to facilitating and enhancing the customer journey for existing B Corps. As we transition from a small community managed in direct 1:1 relationships to a much larger community managed at scale, our understanding of how to best engage and support B Corps of all sizes will be crucial. This new role will take a specific focus on key accounts, and amplifying their work to serve the organisational mission.
Responsibilities will include:
Key Accounts
- Responsible for developing and delivering a brand new customer journey for B Corp Key Accounts. This includes:
- Designing a new approach to onboarding and ongoing long term customer experience of being a member of the B Corp Community.
- Building relationships with key B Corp accounts to support them in engaging with the collective action, policy and influence elements of the new B Lab UK strategy.
- Working closely with the Growth and Product team to build a new pre-certification onboarding approach.
- Ensuring all relevant key accounts receive cohort support as part of the B Corp Community.
- Working with Impact and Data team members to ensure examples of impact are identified, and a plan developed for communicating this best practice through the wider B Corp Community.
- Develop opportunities for key accounts to meet directly in relevant groups, building cross organisational relationships amongst key stakeholders at these companies.
- Ensure the Leadership Team of relevant key accounts have the opportunity to connect and engage with the B Lab Leadership team.
- Identify opportunities for Key Accounts to be advocates for the mission of B Lab, ensuring they are prioritised for communications and opportunities for collective action and advocacy.
- Develop an understanding of levels of engagement within the key accounts group - building and regularly applying an engagement tracker to monitor the health of engagement.
- Ensure all key contacts are up to date, including ensuring the wider B Lab UK team maintains up to date contact information.
CEO Engagement
- Accountable for assembling a cross organisational team to design and deliver a CEO Engagement Programme to engage B Corp CEOs in aligning with and supporting the new B Lab UK Strategy to achieve economic change.
- Design a process for monitoring engagement, and set ambitious targets for the involvement of all key accounts engaging in the CEO Programme.
Campaigns
-
- Key role on major B Lab UK events for the community, taking a primary focus on engagement targets of B Corps within the key account groups.
- B Corp Month- working with the Engagement Manager (Network), develop and deliver an effective engagement strategy for Key Accounts before, during and after B Corp Month.
Management
- Manage Community Assistant and responsible for their development in the role. Set objectives and oversee workload and performance.
- Support Community Assistant in managing FreshDesk and other community support responsibilities.
Skills and Experience:
Essential
- Accomplished relationship builder and communicator with a track record of engaging diverse stakeholders.
- Strong organisational, prioritisation and administrative skills.
- Clear communicator with excellent written and oral communication skills
- Good analytical skills with the ability to uncover insights from qualitative and quantitative data
- Understanding of customer experience and user experience approaches and how they can be deployed in our work
- Ability to collaborate effectively across teams, scoping and prioritising potential opportunities
- Experience in using Salesforce and Pardot (or equivalent).
- Strong team member with the ability to provide clear direction and to motivate a team to deliver outstanding results.
- Line Management experience
- Experience in event design, management & delivery
Desirable
- Experience in developing and delivering customer journeys to varied stakeholders.
- Experience in developing a digital community content plan.
- Experience in copywriting for newsletters.
- Ability to translate translate community requirements to technical / technology requirements
Person Specification
- Passionate about sustainability, and specifically about the role that business can play in creating the future that benefits all people and the planet.
- Comfortable working in a dynamic environment - therefore happy with:
- A changeable, sometimes uncertain, and fast-paced environment
- Variety - with no two days being the same
- A growth mindset and a willingness to try new things and learn from mistakes
- Proactive, organised, flexible and self-motivated. Rolling up your sleeves and getting things done.
- Good communicator; skilled at understanding others’ motivations and priorities.
- Has a creative approach to finding solutions to new challenges
- A quick learner with great initiative who can apply good judgement with confidence
- Collaborative with a team mentality - we need to work closely together to get the job done.
- Committed to justice, equity, diversity and inclusion.
- Eligible to work in the UK (we will not be able to provide visa sponsorship).
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Company Overview
You would be joining Palladium, a global impact organisation, with 3,000 employees in over 90 countries. We are a mission-driven business, for whom the impact of our work is as important as the commercial return; the common feature of all our work, regardless of contract size, is the requirement that it contributes to positive social and economic impact. We simply call this ‘Positive Impact’. For the past 50 years, we have been helping our clients to see the world as interconnected in over 90 countries- by formulating strategies, building partnerships, and implementing programs that deliver lasting positive impact. We are experienced in implementing large, complex programmes supporting skills and employment and are currently delivering 30 programmes for the UK Government.
Programme Overview
The Refugee Employability Programme is a new initiative that offers enhanced support to defined cohorts of legally recognised refugees in the UK. Starting in September 2023, the programme will provide tailored support for each participant focussed on gaining sustainable employment. Palladium will work with employers, local government, and other community partners to ensure that individuals are fully supported with their journey back to employment and integration into UK society. The programme includes delivery of employability- focussed English to Speakers of Other Languages (ESOL) tuition for some of the defined cohorts.
Palladium is responsible for delivering the programme in the South East of England
Primary Duties and responsibilities:
As Case Manager, you will be responsible for delivering the front-line support to customers on the Home Office Refugee Employability Programme, ensuring that they receive excellent service which is compliant with all Home Office requirements.
Your responsibilities will include:
· Take responsibility for engaging with potential customers, explaining eligibility and bringing in referrals to the programme as part of a coordinated team approach.
· Be accountable for your caseload of assigned customers and working with them to address their learning, integration and employment needs in line with both contractual requirements and the individual’s needs. This will include:
o Building rapport and a positive working relationship with each customer.
o Assessing the customer’s starting position to decide how to best meet their needs.
o Creating and following through with individual Personal Development Plans, ensuring appropriate and effective activity is undertaken by each customer.
o Providing challenge, advice, and guidance where appropriate, to develop customers’ capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.
· Develop an understanding of specialist signposting services in the local area/region, so that you are able to source and refer customers to additional support when needed;
· Cultivate a welcoming environment and ensure a high level of engagement / re-engagement with customers;
· Work collaboratively as part of a small team to ensure excellent support for all customers;
· Deliver programme in accordance with contractual Service Level Agreements and company standards;
· Maintain customers’ records in accordance with data protection requirements so that personal information is safeguarded, and the customer journey is accurately recorded;
· Meet personal performance targets, Key Performance Indicators and Quality and Compliance measures by delivering high quality employability provision to customers, both remotely and face to face;
· Develop relationships and networks with key local stakeholders including employers to provide the best possible support for customers.
Skills and experience:
Required
· A passion for working with people
· Experience of working in a customer engagement and support-focused role
· Experience of providing one-to-one support and coaching to individuals with the ability to constructively challenge where needed
· Experience in the management of a caseload of individual customers according to a set of contractual standards and requirements
· A level of independence and professionalism to work independently
· Detail-oriented with strong organisational and communication skills
· The ability to be based in, and travel around designated catchment areas, candidates already based in Hampsire, Surrey and Sussex and Thames Valley are encouraged to apply.
Desirable
· Exposure to the challenges experienced by refugees or asylum seekers, or personal lived experience
· Experience delivering one-to-one employability support or ESOL assessments and training
· Trained in trauma-informed approaches and safeguarding
· Access to a reliable vehicle and a full, clean drivers licence
· Knowledge of languages including Amharic, Arabic, Albanian, Bengali, Dari, Farsi, Hindi, Pashto, Spanish, Tigrinya, Urdu or Yoruba
Key Competencies:
· Ability to engage, motivate, challenge and inspire;
· Proactive and solution focused, bringing both creativity and practicality to bear;
· Excellent communication skills;
· Performance and target focused;
· Excellent organisation and prioritisation skills;
· The determination and drive to want to make a positive difference.
Location and compensation
You will primarily working on an outreach basis within the community and you will have a base location of either Crawley/Redhill area or Dartford area. Any travel to meet customers outside the base location will be reimbursed in line with the travel policy.
Compensation: You will receive a salary in the range 26,000-29,000 GBP per annum, complemented by a comprehensive benefits package including private health insurance and up to 10% employer pension contributions.
Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
As a Disability Confident employer, we will ensure that disabled applicants that meet the required criteria for this position will be offered an interview. Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know.
Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
Palladium is a Real Living wage Employer
The client requests no contact from agencies or media sales.
Role description
Title: Interim General Manager
Contract: 24 hours per week (3 days). 6 month temporary contract (extended leave cover)
Location: Remote and at the London LGBTQ+ Community Centre
Salary: £50,470.00 full-time pa; pro rata
Our General Manager is going on an extended leave, so we are looking for someone who can lead the team, continue our fundraising efforts and generally hold the fort for six months.
Some of the key milestones of the period the new General Manager will be responsible for include: supporting the team in hosting a fundraising event, meeting key grant writing deadlines, supporting Finance Lead in producing the end of year accounts and all on-going financial reporting, renewing corporate sponsorship agreements with current partners.
We are interested in hearing from individuals who could cover all areas of the role including fundraising (3 days / week); as well as those who could take on the General Manager role but might not have fundraising experience (2 days / week) and fundraisers (specifically with experience in writing grants) who might prefer a part time assignment such as this (1 day / week).
We are open to recruiting one person or two depending on candidates’ experiences and preferences.
Please refer to the summary below to clearly see the breakdown of tasks, days and salary.
Option 1:
Role: General Manager and Fundraiser (covering all responsibilities)
Key responsibilities:
- Finance and Risk
- HR and Team Management
- Business Development
- Board of Trustees Management
- Stakeholder Management
- Legal and Governance
- External Communications and Leadership
Contract: 3 days per week (6 months)
Pro rata salary: £30,282
Option 2: Two separate roles splitting general management and fundraising responsibilities
Role: General Manager
Key responsibilites:
- Finance and Risk
- HR and Team Management
- Business Development
- Board of Trustees Management
- Stakeholder Management
- Legal and Governance
- External Communications and Leadership
Contract: 2 days per week (6 months)
Pro rata salary: £20,188
Role: Fundraiser
Contract: 1 day per week
Pro rata salary: £10,094
Reports to: Chair of Board of Trustees
Key contacts: Chair of Board of Trustees, Senior Management Team, Finance Lead
Direct reports: Centre Manager, Communications and Marketing Manager, Finance Lead, Research Lead
Closing date: Sunday 8 September 2024 at 9pm
Interviews will take place the week commencing Monday 16 September 2024.
The successful candidate will start on Tuesday 5 November 2024
---
About the London LGBTQ+ Community Centre
The London LGBTQ+ Community Centre is an award-winning charity launched by a team of volunteers in 2017. In December 2021 we opened our first physical space in London’s bankside.
Our mission is to provide London with a sober, intersectional, intergenerational, community centre and café where all LGBTQ+ people feel welcome and supported, can build connections, and flourish. Our vision is for a more connected, belonging and thriving LGBTQ+ community in London.
The Centre is visited by over 1,100 people each month. In 2023, we hosted 600 events joined by over 9,000 participants. And the Centre was visited by over 14,000 visitors.
Overall purpose of the role
As the most senior team member, the General Manager:
- Leads the team with four direct reports and other four indirect
- Ensures the team works productively, develops professionally and there is a person-centred, supportive and communicative atmosphere
- Evaluates and improves operations and financial performance
- Leads our fundraising efforts and overall income generating activities
- Co-designs strategy and sets goals for growth
- Provides solutions to issues
Benefits
Despite being a young, small organisation, we are working hard to create a workplace where everyone feels supported to perform at their best. Therefore we currently offer the following benefits:
- Holiday allowance of 25 days, increasing yearly after two years of service
- Employer pension contribution of 3%
- Access to an employee helpline to help you deal with personal or professional concerns
- A holistic wellbeing package
- DBS funded by employer
- Ongoing training opportunities to support with career development, including annual learning and development opportunities shaped to your needs
- Flexible working
- Being part of a small organisation where you can really see your impact
- Working alongside a range of other LGBT+ organisations
Key responsibilities and duties
- Fundraising
- Lead fundraising team
- Lead all fundraising efforts (grants, individual giving and corporate partnerships) and supervise strategy
- Work closely with Events and Outreach Lead to design programmes to apply for funding
- Write funding bids for public grants and trusts
- Manage successful grants, monitoring and reporting
- Lead corporate sponsorships strategy
- Manage relationships with current corporate donors to secure ongoing funding and develop new relationships
- Finance and Risk
- Lead strategic financial plans
- Responsible for the financial health of the Centre including developing, overseeing and monitoring an effective programme of income generation
- Help to ensure a sustainable income from individual, corporate, legacy and trust donations
- Supervise accounting and reporting working with Finance Lead
- Establish and monitor key indicators of the organisation’s impact and financial health
- Risk management: maintain awareness of risks and changes in the external environment that affect the organisation
- HR and Team Management
- Team management and leadership
- Ensure the organisation’s staff and volunteers are focused on achieving its mission and aims
- HR systems and processes development
- Operate within the annual budget and ensure management and HR policies are up-to-date
- Recruit and work with the senior management team
- Business Development
- Design and deliver the organisations’ business plan
- Design and supervision of organisational strategy
- Supervise the maintenance and creation of all operational policies required
- Supervise of all Centre activities
- Operational systems and processes
- Scan the external environment for changes that may affect the charity, to advise the trustees proactively and to take necessary action
- Board of Trustees Management
- Secretary role at meetings: set up meetings, minutes and other administrative tasks
- Build an effective working relationship with the Chair of the board; meeting monthly to review organisational progress
- Supply regular reports to the Board and attend trustee and sub-committee meetings
- Stakeholder Management
- Build relationships with local authorities and the media in order to advance the organisation’s aims
- Lead partnerships with other LGBTQ+ organisations; London and beyond
- Lead outreach to non-LGBTQ+ organisations
- Set up mechanisms for listening to the views of current and future beneficiaries on the performance of the Centre, as well as on areas for future development
- Legal and Governance
- Ensure the organisation fulfils its legal, statutory and regulatory responsibilities
- External Communications and Leadership
- Represent the organisation at external events and publicity opportunities
Person specification
Short listing criteria: E = essential D = desirable
Professional experience
- Excellent leadership, people management experience and delegation skills - E
- Knowledge of business processes and functions (finance, HR, procurement, operations etc.) as well as the principles of business administrationEFinancial analytics and numeracy skills - E
- 3+ years of experience in fundraising, grant writing or grants management for an organisation of similar size or bigger - D
- Demonstrated analytical and persuasive writing skills experience as well as superior editing skills, including ability to convey complex information in a clear manner to a diverse audience - E
- Ability to communicate effectively- E
- Patience and attention to detail - E
- Experience in planning and budgeting- E
Personal qualities
- Excellent interpersonal skills - E
- Someone who can work self sufficiently and in a team environment - E
- Leads by example – striving for high quality work and ensuring other people meet this standard - E
- An engaging, passionate, energetic human- E
- Excellent written and verbal communication skills- E
- Commitment to equality, civil rights, and LGBTQ+ rights - E
- Knowledge of the charity sector in general and the LGBTQ+ community in particular- D
- Experience working with communities in general and the LGBTQ+ in particular - D
Ready to apply?
Please send us your CV and cover letter of no more than two sides of A4 before 9pm on Sunday 8 September 2024.
Please add the following information to the subject line: General Manager Application
We particularly welcome applications from trans, non-binary and POC candidates. We are a disability positive employer and we welcome the opportunity to provide reasonable adjustments as defined by the Equality Act 2010 during the interview process and upon appointment. Please inform us if you feel you meet this criteria.
The client requests no contact from agencies or media sales.
Data Operations Manager
Contract: Full-time, permanent, 35 hours per week
Salary: £48,500 - £50,729 with excellent benefits
Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in the London office or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London, and this will be your location and contract base.
About WaterAid:
Want to use your skills in Data Operations to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as our new Data Operations Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team:
The WaterAid Data Operations team sits within our Communications and Fundraising Directorate as part of our Performance, Insight and Innovation Department. The team is the link between our fundraisers and the data and technology that supports their work and allow great supporter experience and income generation, overseeing management of supporter data, income processing and claims and supporting users with data queries and with using our Microsoft dynamics CRM, Nimbus. This team is also a hub within our data functions, identifying and resolving any issues with our data or opportunities for improvement in collaboration with the CRM Product Team, Data Engineering & Architecture and Data & Analytics team.
About the Role:
As our systematic and strategic Data Operations Manager, you will lead the Data Operations Team to ensure effective management of our supporter data, ensure that business-critical, processes always function as expected and that users have have support in utilising our CRM. Your leadership will be pivotal in prioritising team activities and collaborating on data projects with colleagues in Communications and Fundraising at WaterAid UK
In this role, first and foremost you will support the ongoing development of the Data Operations Team which has been through change in the last six months and with them, you will spearhead the delivery of continuous development and business improvement as well as ensure the security and integrity of supporter data.
You’ll also:
- Lead the team in providing an excellent service to the organisation through effective planning and evaluation
- Ensure compliance with legislation and internal policies, particularly around Direct Debit and Gift Aid administration.
- Collaborate with internal teams and third-party suppliers to ensure data processes are efficient and effective.
- Develop and track KPIs and SLAs, communicating these across the team and with stakeholders.
- Champion best practices in data management and proactively review and improve processes and systems.
About You:
- Proven experience in a leadership role, with a focus on motivating and developing teams.
- A strong background in managing operational teams and driving performance improvements.
- Experience in managing a helpdesk or customer service function, with excellent problem-solving and communication skills.
- Demonstrable experience in stakeholder management within large organisations.
- Experience in managing, developing, and implementing new systems and business processes.
Although not essential, we also prefer you to have:
- Experience with Microsoft Dynamics CRM, particularly D365.
- Knowledge of Bacs Direct Debit processes, HMRC, Gift Aid, and data protection compliance.
- Experience in building complex database queries and using SQL Server.
- Familiarity with Azure DevOps or similar workflow management tools.
- Experience working with Direct Marketing agencies or data handling agencies.
Closing date: Applications will close at 23:59 on Sunday 8th September 2024. Availability for the first round interviews is required from 18th September, via Teams
How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.
Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.