Volunteering Development Manager Jobs

Visitor Experience and Engagement Officer
Reference: NOV20246789
Location: RSPB Minsmere, Westleton IP17
Salary: £24,890.00 - £26,720.00 Per Annum
Contract: Permanent  
Hours: Full-Time, 37.5 Hours per week
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

We're looking for a creative Visitor Experience and Engagement Officer who can connect people with nature. Working at Minsmere, you'll provide fascinating visitor experiences, drawing people in through new, quality events.

Minsmere is the RSPB’s flagship reserve on the Suffolk coast, giving visitors incredible wildlife spectacles.

You will develop our visitor offer, ensuring high quality experiences. You will be a good communicator, experienced at delivering events and engaging with new audiences.

Key responsibilities:

• Introduce new visitors to the RSPB by working with the Visitor Experience Manager to create a range of new and exciting events. These new events will sit alongside our current programme of events and will enhance our visitor offer and drive footfall.
• Ensure relevant data is captured for all events to enable reporting and evaluation.
• Engage and communicate with diverse audiences, face to face, digitally and via social media.
• Ensure the reserve delivers events to the highest standards resulting in a high-quality visitor experience.
• Support the continued development of a team of volunteers to assist with event delivery.
• Ensure the reserve delivers a high quality, on brand visitor experience.

Essential skills, knowledge and experience:

• Computer Literate to include professional use of social media adhering to brand.
• Sound understanding of systems and procedures relevant to a commercial visitor operation.
• Working knowledge of visitor engagement techniques
• Excellent verbal and written communications skills.
• Proven ability to plan and prioritise workloads.
• A team player who can motivate and inspire people.
• Problem-solving skills and ability to work on own initiative.
• Ability to manage and respond to customer needs and feedback.
• Ability to maximise opportunities for visitor engagement and income generation.
• Able to build and maintain strong working relationships.
• Experience of delivering a high-quality visitor offer.
• Experience of managing and delivering against targets and KPI’s.
• Experience of analysing and interpreting data.

Desirable skills, knowledge and experience:

• Contribution to a successful visitor project or visitor attraction.
• Tourism/leisure related qualification, ideally at HND level or equivalent.
• Working knowledge of Equality, Diversity & Inclusion.
• Health and Safety in the workplace.

Additional Information:

• This is a permanent, full-time role for 37.5 hours per week.
• This role will require regular weekend and bank holiday working.

Closing date: 23:59, Sunday 24th November 2024
We are looking to conduct interviews for this position from W/C 2nd December 2024.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

About The Role
Hours: Please note this is a part time role working 21 hours a week, the salary will be pro rata. 
Application Process: For this application, we strongly recommend including a supporting statement letting us know why you are interested in this role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The Evaluation Officer role is a specialist post created to support the management, development and implementation of evaluation programmes across Alzheimer’s Society. The role is pivotal to promoting a culture of continuous improvement across all directorates. The post holder will support the Evaluation and Impact Team in the development and implementation of evaluation and impact measurement programmes for support services, influencing and research activities across England, Wales, and Northern Ireland. 
You are someone who is passionate about making a difference for people affected by dementia and understand the important role that evaluation plays in making this happen. You also appreciate the complexities that come with working in a large and fast-moving organisation but are able to prioritise tasks and manage your time effectively to get the job done. We are looking for a quick learner who brings an open mind and lots of enthusiasm. 
The successful candidate will benefit from working as part of a small and supportive team, whilst also taking responsibility for a number of their own evaluation projects. They will connect with colleagues across the Society to understand areas of work and develop appropriate evaluation approaches, provide evaluation support and recommendations, report on and share findings.
You are:

- Proficient in Qualitative and Quantitative research approaches in social research
- Able to lead on 2/3 projects simultaneously, using project management approaches.
- Able to apply research methodology into practice from scoping projects, to producing reports and making recommendations, aligned to an evidence base and with the Help and Hope strategy
- Aware of differing evaluative approaches and tools.
- Able to facilitate training and focus groups
- Curious, with a problem solving approach to data collection to greater inform decision making

Alzheimer's Society has recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is a fantastic indication of how far we’ve travelled over the past few years.

About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins.  We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience.  We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We’re a national charity providing dementia support to a community that’s ethnically diverse, but we don’t reflect this in our senior leadership. This needs to change.
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We welcome applications from people of all backgrounds, particularly those from ethnically diverse communities who are traditionally underrepresented in the charity sector leadership roles.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

Full time, Permanent

Hybrid - Whitechapel, London (1-2 days per week in office)

Salary: £32,360 - £33,330

Closing on: Sunday 17th of November 2024 at 23:59PM

The role:

We are searching for an inspired, motivated person looking to change the world. Working with the growing community of UK B Corps, the role will provide key assistance to our Community Team. The role will also include campaign administration, data collection & reporting and online community engagement along with ad-hoc administrative tasks.

Tasks and Responsibilities:

Community support

• Managing the community inbox, alongside fellow Community Assistant

• Allocating emails to relevant people

• Replying to frequently asked questions through the community inbox

• Creating canned responses, categorising emails and highlighting priority questions to Engagement Managers & Coordinators.

• Reporting monthly on incoming email trends and patterns, and using this data to  inform  improvements to Community Team resources.

• Updating contact data ad hoc on salesforce.

• Championing the meeting of Team SLAs by providing insights and reminders to colleagues

Community Team

Assist with a range of Community team administrative tasks including those of Working Groups, B Locals, and our Ambassadors programme

Engagement:

• Assist with activities which enable Community engagement including:

• Managing data in salesforce and ensure consistency in existing community databases

• Assist with invoicing and invoice tracking where appropriate

• Supporting our B Corp onboarding process 

• Share B Lab generated content on the B Hive and assisting engagement activities and events such as B Socials & B Corp Month.

• Content creation and content capture

• Occasionally writing content and follow up from events and webinars

• Help to capture content from the community and developing ways to share it (i.e the B Hive)

Skills and Experience

Essential

• Experience in administration or similar role, covering:

  • Customer service- including customer facing communication both face to face and via email

  • Inbox management

  • Using CRM systems and other data management tools

• Great attention to detail and accuracy

• Good problem-solving skills

• Excellent organisational skills, proactive and use initiative to create improvements

• Gathering and analysing information and data, producing reports, recommending solutions

Eligible to work in the UK (we will not be able to provide visa sponsorship)

What we give you

• Purpose driven work enabling B Lab UK’s mission of redefining the role of business as a force for good

• Hybrid and flexible working, we have a high trust environment and are advocates for right place working

• Hybrid working (min 1/2 days per week in office)

• Flexible working hours (based around core working hours)

• Opportunity to work 4 days a week 

• 25 days holiday plus bank holidays (pro rata for part-time staff)

• 1 additional annual leave day (pro-rata for part-time staff) for each complete annual year of service, up to a maximum of 30 days

• Our office is closed between Christmas and New Year, no need to take extra holiday!

• Private Medical and Dental cover

• £200 per annum tax free Annual Wellbeing allowance and Employee Assistance Programme

• 2 paid volunteer days per year

• Enhanced Parental Leave and family friendly policies, including carers leave

• Learning and Development opportunities

• Enhanced Pension and Life Assurance

• Cycle to Work Scheme

• Income Protection policy

• Working in a flexible office workspace

We have an exciting opportunity for a Team Leader to join the Hampshire & Isle of Wight team.Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is a hybrid role with home working allowed twice per week. Your home office would be Chandlers Ford, however you would be expected to travel regularly to offices in both Basingstoke and Southampton. As a Team Leader you will

• Ensure the delivery of excellent services to victims of crime and retain and develop contracts for services by supporting and managing operational staff
• Work collaboratively with the Operations Manager and management team, in order to achieve the implementation of work force plans and the development of the service to maximise positive outcomes for those that access the service
• Proactively promote the service, raise awareness of services & work with professionals collaboratively to improve the access to and quality of service

You will need:

• An understanding of the Criminal justice system and the impact of crime on victims and witnesses
• An understanding of legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessment
• A practical understanding of the requirement for confidentiality and safe working practice and maintenance of records in accordance with the Data Protection Act and other legal requirements
• Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery
• Demonstrable experience of providing crisis management, support and guidance in sometimes stressful and difficult situations to a team with a client service focus
• Excellent communication, negotiation and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required along with police vetting

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

About The Role
Application Process: For this application, we strongly recommend including a supporting statement letting us know why you are interested in this role.
We have two exciting opportunities to join us on a Fixed Term Contract until March 2025 and also a 12 month contract. 
 
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The Evaluation Officer role is a specialist post created to support the management, development and implementation of evaluation programmes across Alzheimer’s Society. The role is pivotal to promoting a culture of continuous improvement across all directorates. The post holder will support the Evaluation and Impact Team in the development and implementation of evaluation and impact measurement programmes for support services, influencing and research activities across England, Wales, and Northern Ireland. 
You are someone who is passionate about making a difference for people affected by dementia and understand the important role that evaluation plays in making this happen. You also appreciate the complexities that come with working in a large and fast-moving organisation but are able to prioritise tasks and manage your time effectively to get the job done. We are looking for a quick learner who brings an open mind and lots of enthusiasm.
The successful candidate will benefit from working as part of a small and supportive team, whilst also taking responsibility for a number of their own evaluation projects. They will connect with colleagues across the Society to understand areas of work and develop appropriate evaluation approaches, provide evaluation support and recommendations, report on and share findings.
You are:

- Proficient in Qualitative and Quantitative research approaches in social research
- Able to lead on 2/3 projects simultaneously, using project management approaches.
- Able to apply research methodologyinto practice from scoping projects, to producing reports and making recommendations, aligned to an evidence base and with the Help and Hope strategy
- Aware of differing evaluative approaches and tools.
- Able to facilitate training and focus groups
- Curious, with a problem solving approach to data collection to greater inform decision making

Alzheimer's Society has recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is a fantastic indication of how far we’ve travelled over the past few years.

About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins.  We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

We are seeking a part-time trainer to deliver our training programmes both in-person and online.

Mental Health Trainer
Reference number: 244
Responsible to: Training & Learning Services Manager
Based: Across Hertfordshire with the potential for some work outside the county
Working hours: 15 or 22.5 hours per week
Work Pattern: Preferably on Tue, Wed & Thu, 9am-5pm, however the role is flexible.
Rate of pay: £27,000 per annum FTE (depending on skills and experience - inclusive of Outer London Weighting [OLW]).

About Us

For over 50 years, we have supported the people of Hertfordshire with their mental health. We deliver essential mental health support, providing a diverse range of services from our eight Wellbeing Centres and other locations across the county. Funded locally, our services are available to all residents in Hertfordshire over the age of 18 and we offer separate services for 5-18 year olds.

We help individuals experiencing mental ill health to make choices, find their solutions, build resilience and manage their wellbeing. We offer opportunities for individuals to get support to allow them to recover from or live with mental ill health. Each year, we help 15,000 people experiencing mental ill health.

We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising

About the Role

The ideal candidate will be confident in engaging with new settings and committed to maintaining the high quality of our services during in-person training. While some sessions will be delivered online, the ability and readiness to provide in-person training is essential.

Beyond delivering our current training courses, we are looking for enthusiastic, skilled individuals who will actively collaborate with us to enhance existing course content, develop new standard and bespoke programmes, and deliver additional talks and workshops to meet client needs.

We would expect post holders to have a good understanding of the issues facing those with mental health issues, ideally with both recent experience of working within the mental health sector directly in a support and/or educational role and a proven training ability, both in person and online.

As a Mental Health Trainer, you will be responsible for delivering a variety of mental health training programs to a wide range of audiences. You will play a key role in expanding our company training offerings, training our staff and volunteers, fostering a positive impact on workplace wellbeing, and becoming an essential part of our team dedicated to promoting mental health awareness and suicide prevention.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle is essential for this role.

Closing date: Thursday 21st November 2024 at 6pm.
Interviews to be held: 27th November 2024 in our Watford Wellbeing Centre.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

Everyone wants to make a difference, right? But how many of us can actually say that our work has a positive impact on the lives of other people, day in, day out? This is an exciting opportunity to be part of WECIL’s biggest team and to work with Disabled adults and families that receive Direct Payments to help them live independently and live the lives they choose. The Social Model of Disability and Independent Living principles underpin all that we do.

WECIL are run by and for Deaf and Disabled people and we are looking for someone who is motivated and passionate, someone with strong personal values and has excellent business administration skills with a strong desire to make a difference to people’s lives for the better and join the Disability rights movement. Experience working in any aspect of Social Care is an advantage, but not essential. The role offers incredible job satisfaction, flexible working, excellent holiday entitlement and opportunities to develop as part of a systems thinking team.

This role is open to all however, we especially welcome applications from minoritised communities across Bristol and people with lived experience of disability. If you receive or have received a Direct Payment or have a family member that does, we are particularly interested in hearing from you.

How to Apply Please apply on our website at work for Wecil. Apply by 9am on Monday 25th November 2024.

Closing date for applications: 25th November 2024

Expected interview: Week commencing 2nd December 2024

WECIL is committed to the safeguarding and welfare of adults, children and young people with care needs and expects its staff and volunteers to share this commitment.

This role will be subject to a DBS check.

WECIL particularly encourages applications from under-represented groups (e.g. Disabled people, people from Black and Minority Ethnic groups, LGBTQ+ people).

As disability confident leaders all Disabled applicants who meet the essential criteria for this position will be guaranteed an interview.

Are you a storyteller with a keen eye for detail?

We are looking for a creative written communicator with an excellent eye for detail to tell the story of The Listening Place, our volunteers and our visitors.

The Listening Place offers free, confidential, face-to-face support for people feeling suicidal, provided by highly trained volunteers using active listening skills. Over eight years, the charity has grown rapidly, with now over 800 volunteers delivering up to 150 appointments daily across three sites. TLP receives 750 new referrals every month and will provide support to 8000 people struggling with suicidal feelings this year. This growth, achieved without waiting lists, highlights how TLP balances ambition with a commitment to high-quality, person-centered support. With plans to expand to East London and strong donor and media interest, it’s an exciting time to join this effective, community-led service.

This is a pivotal role where you will be responsible for giving TLP a voice across external and internal communications. Through dependable, precise and creative communications, you will help TLP meet its three key communication objectives:

• To inspire and retain volunteers and supporters.
• To influence public and stakeholder opinion on how to deliver effective suicide prevention services.
• To help recruit new volunteers.

All your copy should be clear, concise and help deliver against one of these key objectives.

We are seeking an individual with an excellent eye for detail who is a self-starter, able to seek out stories and respond to opportunities as and when they arise. This means over the course of a day you could be covering an event, interviewing a volunteer, setting up targeted paid adverts or responding to messages from supporters.

Your success will be judged on your ability to deliver all communications with a meticulous attention for detail and a clear understanding of TLP’s voice.

Core Responsibilities:

The Communications Coordinator will:

Working under the direction of the Head of Fundraising and Communications, the Communications Coordinator will be responsible for the development, delivery, analysis and growth of TLP’s communications through effective copy for internal and external stakeholders. This includes:

• Leading on day-to-day account management and content creation for organic and paid activity on TLP social media channels.
• Planning and executing activities for national campaigns including World Suicide Prevention Day and Mental Health Week.
• Working with and supporting teams from across the organisation to execute engaging internal and external communications and digital campaigns including monthly volunteer and supporter newsletters.
• To act as a point of contact for teams for communications related queries, maintaining a good understanding of approaches, channels and technologies in order to do this.
• Recognise, mitigate and appropriately escalate communications related incidents and risks including reputation management, information governance and sensitivity issues.
• Regularly reviewing website content, looking for ways to constantly improve user experience.
• Compiling regular monthly statistics and analytical reports, evaluating our online performance against agreed metrics.
• Ensure all records are held in compliance with GDPR and the Institute of Fundraising policies.

We are committed to welcoming everyone from all backgrounds and communities, and creating inclusive teams.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during our selection process or your ability to work with us, we'll be happy to make reasonable adjustments to enable you to perform at your best.

Attributes and Skills:

Essential

• Meticulous attention to detail in all written language.
• Strong news sense, as well as digital copywriting and editorial skills.
• Self-motivated, energetic and able to use own initiative.
• Broad understanding of social media platforms, insight software and campaign management.
• Strong commitment to and good understanding of TLP’s mission and values.
• Proactive and self-motivated - able to plan and prioritise workload effectively and multi-task.
• A flexible and helpful approach - willing to go the extra mile.
• Excellent verbal and written communication skills including willingness to respond to some out-of-hours communications activity.
• Commitment to anti-discriminatory practices and equal opportunities as well as the ability to apply a sensitive approach to all areas of work.
• Tactful and able to safeguard sensitive or confidential information.

Experience:

Essential

• Working in a communications role, or demonstrable transferable experience/qualifications
• Experience of developing and delivering communications materials and information for wide and targeted audiences
• Experience of working across teams or with multiple stakeholders to coordinate the production of communications
• Planning and deploying paid-for social media, digital campaigns, and email marketing
• Content creation – for websites and social media channels (LinkedIn, Facebook, Instagram and Twitter)
• Digital skills including Office 365 systems (inc. Teams and SharePoint), WordPress, Photoshop, Google ads and Canva
• Developing an engaging end to end digital customer experience.

Desirable

• Knowledge of the charity sector and the mental health landscape
• Analytics and data skills including Google Analytics
• Search engine optimisation.

Hours

22.5 hours a week, office hours, with occasional evening and weekend work to meet operational requirements.

Location

1 Cambridge Court, 210 Shepherd’s Bush Road, Hammersmith, London W6 7NJ and remote working

Reporting line

The Digital Communications Officer will report to the Head of Fundraising and Communications.

Salary: £17,955 per annum (£29,255 FTE) at 3 days a week plus benefits (3% employer contribution towards pension, 25 days annual leave (FTE) per annum (plus public holidays), Employee Assistance Programme, access to Medicash health insurance and critical illness cover.)

Please submit a CV and Cover Letter of no more than one side by November 1st. Interviews will take place w/c 11th November.

Location: Waverley Abbey Trust, Surrey
Contract: Permanent, Full time
Salary: £30,000 - £35,000

We are looking for a passionate and dedicated individual to lead the 24-7 Academy.

The 24-7 Academy is a life-changing, residential leadership development programme for young adults aged 18-30, based at Waverley Abbey.

An exciting new venture in partnership with Waverley Abbey Trust, 24-7 Prayer and Emmaus Rd Church to disciple and equip a new generation of Christian leaders, to help deepen their character and provide an immersive experience in Lectio 365 prayer rhythms to guide them in living a Jesus-centred life.

This role is pivotal to both the development and delivery of the programme, taking responsibility for creating a safe and supportive environment where participants can be discipled and equipped to live a Jesus-centred life.

Overseeing the recruitment and delivery of two cohorts per year: a summer/autumn cohort starting in late August and a winter/spring cohort starting in February.

You will be working with the Waverley Abbey monastic community living onsite as well as the 24-7 Academy Steering Group, to bring the shared vision to life and manage the day-to-day service and delivery of the programme.

Outside of managing the day-to-day of the active programme periods, you will focus on recruitment, training volunteers, and preparing for the next cohort.

As this is a brand-new role, we’re happy to discuss any aspect of the role and are open to shaping it to fit the right person

This role holds a Genuine Occupational Requirement under Schedule 9 of the Equality Act 2010 to be a practising Christian who assents to Waverley Abbey’s Statement of Faith.

For further information on key responsibilities and person spec please see the attached job pack.

If you’d like to apply, please provide your CV, and a cover letter that directly addresses the requirements of the job description, including why you are interested in the role.

Applications will close on Thurs 28th November 2024; we reserve the right to close applications early.

Please note, an appointment will be subject to:

- Evidence of Right to Work in the UK
- Satisfactory references
- A satisfactory Enhanced DBS disclosure
- Meeting the Occupational Requirement criteria
- Satisfactory completion of a probationary period

Closing date 24-11-2024

REF-217 690

Who we are

REDRESS is an international human rights organisation based in London and The Hague that pursues legal claims on behalf of survivors of torture in the UK and around the world to obtain justice and reparation for violations against their human rights. We empower survivors to access justice through human rights cases against governments, civil cases against individuals, and cases where we advocate for law enforcement bodies to prosecute perpetrators under the principle of universal jurisdiction.

Our approach is strategic, so that as well as representing an individual we target the policy reasons that enabled the torture to take place, by building a campaign that uses advocacy, community engagement, and communications to influence change.

REDRESS has undertaken a process of growth and modernisation over the last few years. You can find information about the organisation in the latest Trustees Annual Report. We are strengthening our processes to improve staff development, further enhance our diversity, build our survivor-centred approach, and ensure people with lived experience are part of REDRESS. 

The Team

The Administrative Assistant will work within the operations team to support the smooth running of the London office including managing the office environment, managing suppliers, liaising with our IT support, and ensuring administrative tasks are completed efficiently.  This role will also support REDRESS’ projects with administrative tasks including support with the delivery of events and organising travel.  

Position Profile

The main responsibilities of the role are:

Events support: Assist with delivering internal and external events, including booking flights, hotels, catering, venues, checking VISA requirements, organising interpretation, preparing logistics, drafting forms.

Projects support: Assist with project tasks and support the delivery of activities to strengthen our ‘Community of Practice’ (partner NGOs globally) which includes support with workshops, surveys, follow-up, and newsletters.

Office operations: Support the effective operation of the office, including liaising with our IT providers and supporting staff IT requests, maintaining office supplies, opening and closing the building, helping to keep the office tidy and welcoming, assisting with visitors, and preparing for meetings.

General Responsibilities

The position will contribute to the work of REDRESS as follows:

Human Resources: Assist with the delivery of human resources functions, including the recruitment process. Assist with the recruitment and onboarding of new staff, fellows, and interns.

Financial operations: Support financial operations, including processing expenses claims and expenditure requests.

Managing enquiries: Deal with enquiries by phone, email, and post, and engage with colleagues to respond to them.

Health and Safety: Assist with health and safety assessments and any changes required as a result.

Wellbeing: Assist with the staff peer support group, wellbeing portal, and the social committee.

Database: Support to create and maintain our databases, including mailing lists.

Platforms: Support platforms including the website by uploading content and creating mini sites on Office365 platform.

Communications: Support the Communications team with social media when necessary.

Support to other departments: Provide general administrative assistance to staff, fellows, and interns.

The position is also expected to carry out such further duties as may reasonably be required from time to time by REDRESS.

Person Specification

This is an entry level position, and so we will consider candidates at the beginning of their career, with some relevant experience.

Essential Competencies

The successful candidate will need to have the following essential competencies:

· Educated to degree level and/or at least two years’ relevant experience.

· Relevant experience through internships, volunteer roles, work experience, educational work placements, or other practical experience.

· Excellent written and verbal communication skills in English.

· Excellent organisational skills: multi-tasking, attention to detail, flexibility, time-management etc.

Desirable Competencies

A strong candidate will also have other desirable competencies:

· At least two years' relevant work experience, preferably in the non-profit sector or in an international environment. 

· A qualification in administration.  

· Good working knowledge of Microsoft Office 365 suite of software, particularly Excel., and Microsoft Platform.

· Skills in a language other than English, in particular French, Arabic or Spanish. 

Personal Attributes

To work for Redress, the candidate should have the following personal attributes: 

· Happy to work collaboratively as part of a small and energetic team with a wide range of personalities. 

· Highly efficient and organised, with an ability to multi-task, show initiative, solve problems, and take a hands-on role when necessary.

· Able to think and work strategically, creatively, and under pressure.

· Able to understand and support the aims, objectives and values of REDRESS and reflect them in all aspects of work. 

· Able to work with survivors of human rights abuse with a range of specific needs. 

Terms

Reporting. The position is part of the Operations team and will report to the Operations Manager.

Hours. This is a full-time position at 35 hours a week. Evening and weekend work may be required from time to time.

Location. The position is based at the REDRESS office in London.

Flexible Working. REDRESS is an “in-person” organisation and we value team work, but we have a flexible working policy which allows for working from home. This role is currently required to be in the office at least three days a week.

Salary. REDRESS has fixed salary scales, with annual cost of living increases, and the possibility of step increases with strong performance. This is an entry level assistant position, and the salary is £31,681 which is A1 on our salary structure.

Duration. The contract is for a fixed-term of 12 months, but is expected to be extended, subject to funding.

Start date. The position would start in January 2025.

Probation. There is a six-month probationary period. 

Pension. REDRESS offers a pension contribution of 10% of salary.

Holiday.  There are 25 days of holiday per year, in addition to UK public holidays. The office is also closed between Christmas and New Year.

Status. The candidate must have the right to live and work in the UK. Unfortunately, we cannot sponsor a UK immigration process for this role.

Interview process. We expect to do two rounds of interviews. We may ask candidates to complete a brief written test as part of the process but will provide information on that nearer the time.

· First round Interviews will take place on a rolling basis and will be on-line.

· Final round interview will take place on 27 November 2024 and will be in-person at our office in London.

How to Apply

Please upload to our recruitment portal a single PDF file with: 

· A cover letter of no more than one page explaining (a) why you would like to work for REDRESS, (b) how you fulfil the personal specification for the role, and (c) how you will contribute to the diversity of REDRESS.

· Your CV or resume.

Please also complete the anonymous Diversity Monitoring Form. We use the information from the form to tell us about the diversity of the applicant pool for each of the positions that we advertise. We keep the conclusions of the analysis for our records, and the underlying data is destroyed three months after the recruitment closes.

Deadline:  19 November 2024

An exciting opportunity has arisen for a Chief Operating Officer to join a fantastic conservation and education charity, based in Hemel Hempstead.

Location: Predominately office-based in Hemel Hempstead, with occasional home-working

Salary: £50,000

As Chief Operating Officer, you will manage and develop the diverse business operations of the Trust.

Key responsibilities include:

• Overseeing the delivery of the ten-year plan, most significantly, a multi-year project to re-establish a new visitor centre.
• Managing a team of staff, volunteers and contractors, ensuring HR compliance, CPD and operational resilience.
• Building relationships with related charities, industry partners, trade associations, the Local Authority and other stakeholders.
• Ensuring the websites and other digital offerings provide the most effective and modern service for users.
• Identifying and implementing opportunities to improve the charity’s financial position through increased income generation.
• In close liaison with the Treasurer and Chair of Trustees, work to ensure the best possible operating position for the Trust with regard to income, costs and investment, including budgeting and forecasting.

The successful candidate will have at least 5 years’ senior experience managing industrial and/or commercial operations, ideally within a related industry or a third-sector environment such as a charity or not-for-profit. Expertise in recognising and implementing business improvements and changes is key, as is the ability to lead a commercially focused, marketing-oriented function.

You must be confident, resilient and energetic, with proven ability to lead and engage staff and volunteers, helping them achieve their objectives. Demonstrable strength in strategic planning and driving business growth is crucial, alongside a solid understanding of key UK business practices including compliance, risk management, HR, finance, and IT.

CVs are being reviewed on a rolling basis, so if this sounds like you, then please do get in touch for more information ASAP!

Please note, only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Join Our Team as a Marketing & Communications Officer!

Are you passionate about making a difference? Join our dedicated team at Dougie Mac - a successful local hospice in Stoke-on-Trent. We’re seeking a Marketing & Communications Officer who will play a crucial role in enhancing our fundraising engagement and awareness efforts. In this dynamic position, you’ll contribute to a calendar of innovative marketing activities, create compelling content for our social media platforms, and collaborate with team colleagues to ensure our messaging aligns with our core values of compassion, accountability, respect, and excellence.

As part of our team, you’ll not only develop and optimize our marketing content but also build strong relationships across all areas of the hospice, including our charity shops. You’ll have the opportunity to communicate tangible results to stakeholders, helping to ensure our initiatives are adding real value to the organisation. With a generous benefits package—including 35 days of annual leave, a competitive pension scheme, and a hospice-paid healthcare cash plan—you’ll thrive in an environment that values your contributions and supports your professional growth. If you have exceptional communication skills, a creative mindset, and a can-do attitude we would love to hear from you!

Since 2018, Connect: North Korea (CNK) has grown from a small community start-up into an effective and impactful organisation with an annual income of approaching £500,000, mainly through grants from Trusts and Foundations. We now want to develop our individual giving programme to build our unrestricted income and secure our long term growth.

As our new Head of Individual Giving, you will be responsible for growing our income from our individual and corporate base to help us reach more vulnerable members of our community. You will lead on  individual fundraising relationships and initiatives, including appeals, fundraising campaigns, and all direct marketing activities and communications. You will position us in our supporters’ minds and encourage them to actively support CNK in 2025 and beyond.

Position: Head of Individual Giving 

Responsible to: CEO

Based at: Our offices in New Malden KT3 with some remote/home working.  We will be as flexible as possible to accommodate the right candidate.

Contract: Permanent. Full-time (35 hours per week) with occasional evening working required. Flexible hours/days possible whilst respecting core hours of 10am-4pm

Salary: £42,000 - £45,000 + 5% pension on qualifying earnings, health insurance and gym membership

Benefits: 28 days holidays exclusive of public holidays. We also offer 2 additional days on top of this – 1 recharge day where the whole charity closes and 1 day in the week of a staff member’s birthday.

The role

Your specific objectives will be to:

• Grow our individual supporter base (individual and corporate) by 30% in 2025 through new donor acquisition strategies

• Increasing our unrestricted income from major, mid and low level donors and corporate partners to £100,000 per annum in 2025 and beyond 

• Delivering impactful messages, responsive and successful direct marketing and digital fundraising campaigns

This is a really exciting opportunity for a creative ambitious self-starter who enjoys a fast paced fundraising environment, is passionate about communications, building donor relationships and driving long-term income growth.

Funding dependent, we would intend that the role also entails future promotion and staff management potential.

You have:

1) ability and enthusiasm to start up our individual giving programme (low, mid, major donors and corporate) to reach our target to raise £100,000 by end of 2025

2) creativity in creating and communicating personal stories and compelling asks that motivate our supporters to give

3) analytical understanding, strategic acumen and practical experience of the supporter journey from recruitment to regular giving, and ability to deliver this for CNK
 

Supported by the CEO, your main duties and responsibilities will be:

Strategy:

• Strategise and plan our annual individual and corporate giving programme with targets and performance indicators.This will be a key focus area within our 2025/6 corporate fundraising strategy.

• Report quarterly on progress. Use online analytics, social media insights and other metrics to help us learn, improve and grow our income from low, mid,major donors and corporate supporters.

Annual Corporate and Individual Giving Programmes:

• Develop and deliver CNK corporate and individual giving fundraising programme of events, campaigns and appeals to raise £100,000 in 2025. 

• Work closely with CEO and CNK team members to craft information into compelling copy, asks, supporter updates, social media content and personalised campaign appeals. 

• Plan and deliver low and mid level individual giving campaigns to cultivate new donors, convert existing supporters from once off donations to regular givers and inspire donors to increase their current support.

• Design and deliver our annual major donor giving programme. Cultivate, communicate and inspire new major donors to join us with the aim of increasing our current major donor pool by 10%. Steward current donors, keep in touch, craft compelling asks to support their progression towards more frequent or higher-value donations.

• Report monthly to the CEO on the success of campaigns and programming, income raised, number of new supporters/followers, conversion rates, offering insight on ROI, learnings and how we will incorporate this learning to improve how we do things in future. 

Fundraising compliance:

• Save all profiles, donations, giving history, gift aid agreements, correspondence, and communications with supporters on CNK CRM database. Uphold GDPR and comply with fundraising best practice.

US Individual Giving Programme:

• Contribute towards developing a new US individual giving portfolio through prospect research and crafting compelling fundraising asks.

Staff & Volunteer Management:

• Create and manage a volunteer fundraising programme to grow individual giving through community events, social media and awareness raising. 

The role has no direct line reports at present but there may be in future, budget permitting

Essential skills and experience:

You will have at least five, ideally eight, years experience of:

• individual giving fundraising for a small charity, with a track record of developing and delivering successful individual giving campaigns that have generated 5 figure sums 

• building a supporter base - both amongst low value, but also mid level and major donors

• gathering information, case studies, data and finances, distilling and crafting high quality, well articulated compelling funding asks

• growing charity brand and positioning, thorough consistent approach, campaigns, asks,use of language and artwork

• digital marketing including social media, email marketing, and website content management

• designing tools, inputting data and keeping CRM software updated, using data analytics to report on donor journey and drive fundraising decisions

• relevant fundraising regulations and best practices, including GDPR compliance.

You:

• Can work quickly under pressure in a fast-paced environment.

• Are highly organised, able to act on own initiative, able to manage multiple projects and deadlines

• Have excellent written and verbal communication skills, able to craft compelling asks to engage and inspire donors.

• Have engaging people skills, friendly, approachable with a positive attitude. You enjoy talking to donors about CNK on the phone, by email, in person and are unafraid to ‘make the ask’ Can engage collaboratively and constructively in a small team with an entrepreneurial feel

• Are creative and confident in suggesting ideas and solutions. you are ambitious for what your role can deliver for our community.

• Are committed to supporting and embedding lived experience across CNK

• Are keen to build and develop your role as suits the needs of the organisation

• Can speak Korean although this is not essential to the role.

We welcome and encourage applicants from all backgrounds and do not discriminate on the basis of age, disability (physical or learning), LGBTQI+ or relationship status, pregnancy and maternity, race, religion and belief, gender or social class.

Leeds Mind promotes positive mental health and wellbeing and provides help and support to anyone who needs it in and around Leeds. We have faith and optimism in our clients and so the services we deliver are built around their needs. We support the people of Leeds to discover their own resources to ‘recover’ from periods of poor mental health, and to live life independently with their mental health condition.

Our values of Being Open, Supportive, Brave, Connected, and Resourceful are pivotal to the work we do.

As part of the Senior Leadership Team (SLT), you’ll provide transformational leadership, developing and executing our strategy to ensure we deliver our mission of ‘better mental health for all’. With a focus on increasing our impact and reach, you will have a key role in developing meaningful relationships with internal and external partners, crucial to ensuring a sustainable approach for services.

Belonging at Leeds Mind

Leeds Mind is committed to creating an inclusive environment and being an equal opportunities employer - We believe that inclusive practices should be part of everything we do.  We are committed to ensuring that our colleagues, volunteers, and service users feel a sense of belonging at Leeds Mind that gives them the confidence to share their unique perspectives and experience. 

Purpose of the role

The Director of Operations is a high profile and influential role, key to Leeds Minds strategic development and successful delivery. The Director of Operations is responsible for leading the team and the strategic development of operations across West Yorkshire.  The operations team are the largest function with a highly committed team and varied portfolio of services for young people and adults. The role requires a leader who understands accountable leadership and can inspire teams as we move towards our next strategy. The role is fast paced and varied so resilience, strong leadership and a values-led approach will be key to success.

The postholder will join Leeds Mind with a proven track record in successful services strategy with a focus on social purpose and client experience. The role requires experience of strategic oversight and accountability for delivering effective, safe and impactful outcomes.  The postholder will be expected to demonstrate a strong commercial understanding of the sector. They will use evidence to inform their decision making to ensure services are cost effective and deliver in the best interests of the organisation, our staff and clients.

With experience of programme management & financial modelling, enabling robust monitoring and evaluation frameworks, will be key to success with the following:

·       safeguarding practice

·       contract and procurement management

·       strategic and operational risk and 

·       sustainable development 

What we're looking for

Leeds Mind is an equal opportunities organisation, and we welcome applications from all backgrounds and identities; particularly culturally diverse, LGBTQIA+ and/or people with disabilities who are under-represented  within Leeds Mind.

• We're looking for someone who has a proven track record and professional experience at a senior leadership level preferably within health & social care.
• You'll have had organisational accountability for safeguarding policy and practice, and ideally understand Caldicott Guardian requirements. 
• Strong programme management skills are a must, and you will be accustomed to managing complex issues and demanding priorities. 
• Experience of oversight of quality assurance systems is essential and you'll have developed continuous improvement systems within your organisation.
• You'll have strong influencing skills and effective working relationships with senior stakeholders across the voluntary and public sectors
• Demonstrable financial experience managing & developing budgets and business plans, as well as contract management
• Experience of developing and understanding service user involvement at all levels

Assessment process

This will be a 2-stage process, with first interviews happening through the advertising dates and a planned final stage on Monday 18th November.

The role is based at Clarence House, Clarence Road, LS18 4LB (with hybrid working).

Successful candidates will be required to undertake a right to work in the UK check as well as an enhanced DBS check.  Leeds Mind is an Equal Opportunities employer.       

Reg charity number: 1007625