Volunteer Services Officer Jobs in London, Greater London

Main Purpose: To support the Café and Kitchen Manager in day to day running of the CareTrade’s Café Traineeship Programme at the Southwark Resource Centre, SE17 providing hands on work-based training to autistic jobseekers interested in catering and hospitality careers

This post is based on a full-time salary of £28,000 per annum. Holiday is based on annual leave of 5 weeks plus bank holidays

Reporting to: Café and Kitchen Manager

Line Management responsibility: Café Assistant and between 3 and 4 Trainee Café Assistants (at any one time)

Working with: Southwark Resource Centre Management, Café and Kitchen Manager, Larcom Kitchen Chef, CareTrade Head of Education, TAP Project Coordinator, Administrator and CEO, Café Assistant, Trainee Café Assistants

Place of work: Southwark Resource Centre, Hithard Court, 10 Bradenham Close, SE17 2 QB and CareTrade’s Office, Larcom House, 9 Larcom Street, SE17 1RT

Core Responsibilities:

1. Supervising CareTrade Café throughout the school year (including half terms)

2. To work with the Café and Kitchen Manager to write and prepare training materials for the Trainee Café Assistants

3. Oversee the training of the Trainee Café Assistants (young people with autism) during work placement

4. Monitor the progress of Trainees and write end of placement reports

5. Line Manage the Café Assistant and the Trainee Café Assistants and report to Café and Kitchen Manager

6. To work closely with the Southwark Resource Manager and CareTrade to develop marketing materials and promotions for the Café and Community involvement

7. Responsible for opening and locking up the café and cashing up

8. Prepare coffee and food including: baking cakes, making sandwiches, salads, cooking hot meals.

9. Restock/refill items as necessary and list items that need ordering from suppliers.

10. Check stock in fridge for out of date products and dispose of as necessary.

11. Customer service including taking orders, serving customers and cash handling.

12. Maintain coffee machine including set up, cleaning and refilling with beans.

13. Ensure daily cash up form is filled in and money is in safe.

14. Ensure café is ready for customers on opening.

15. Create a welcoming and professional environment.

16. To help raise awareness of autism amongst customers.

17. To keep the café clean and ensure a high standard of hygiene.

18. To ensure food safety guidelines and laws are adhered to.

19. To ensure a Healthy and Safe working environment for self, staff, trainees and customers.

General Responsibilities:

1. To attend all staff meetings and participate in staff development as required.

2. Promote a positive image of autism, the Project, Southwark Resource Centre, Project partners and CareTrade.

3. Co-operate with all CareTrade and Southwark Resource Centre staff in maintaining good relationships with outside agencies and the general public in order to promote the charity and win increased support for its work

4. Co-operate with all CareTrade and Southwark Resource Centre staff in maintaining harmonious inter-personal relationships. Ensure that your conduct within and outside of your work place does not conflict with professional expectations.

5. Ensure an awareness and observation of Fire and Health and Safety Regulations at the work place.

6. Ensure the respect, dignity and rights to privacy of both students and staff as far as possible.

7. Work within all CareTrade and Southwark Resource Centre policies and procedures, in particular Health & Safety, Equal Opportunities, Confidentiality and Data Protection.

8. Carry out any duties as are within the scope, spirit and purpose of the job and the title of the post, as required by your Line Manager.

The job description reflects the present requirements of the post. You will be expected to carry out other activities that are within the scope of the role.

We are committed to safeguarding and promoting the welfare of all young people who use our services and as such expect all staff and volunteers to share this commitment. All staff must provide a current, adequate and relevant DBS Certificate or be willing for CareTrade to process a new enhanced DBS application. All staff must have a satisfactory enhanced DBS check prior to starting.

Confidentiality: All staff are required to maintain confidentiality for all areas of the CareTrade Charitable Trust, partner organisations, its staff, and its work. The nature of the work entrusts people with confidential information about clients/service users, their families and staff within CareTrade and partner organisations. Any breach of this confidentiality will constitute gross misconduct. 

We are committed to safeguarding and promoting the welfare of all young people and adults who use our services and as such expect all staff and volunteers to share this commitment. All staff must provide a current, adequate and relevant DBS Certificate or be willing for CareTrade to process a new enhanced DBS application. All staff must have a satisfactory enhanced DBS check (formerly CRB check) prior to starting.

Applications are sought from all suitably qualified sections of the community.

Job Types: Full-time

Pay: £28,000.00 per year

Work Location: In person

Application deadline: 24/11/2024

Context and Background

The NSPCC is the leading charity focused on preventing child cruelty in the UK. We believe that together, we can stop child abuse and neglect. Creative, effective communications that reach a wide audience, build relevance, and enhance our reputation are crucial to delivering our vision and goals. The NSPCC’s sector- leading press office plays a big part in this work by raising awareness of the organisation’s work to influence politicians, fundraise and provide services for children and their families. Week-in-week-out the busy team provides journalists with powerful proactive stories and quick-off-the-mark reaction that generates consistently high levels of media coverage across local, nations, national, consumer and specialist print, broadcast and online outlets.

This role is to be part of the National Media Team, working closely with a Media Manager, another Senior Media Officer and a Press Office Assistant to promote the NSPCC’s major policy-change campaigns and priorities, predominantly via national print, broadcast and digital media. Key areas of focus will include child protection and children’s social care, child sexual abuse, domestic abuse, online safety, early years, education and children’s experience of the justice system. The successful candidate will be expected to develop a network of contacts within the national media, using these relationships to ensure the NSPCC is at the forefront of coverage related to child abuse and neglect. They must be ready to respond quickly to opportunities to comment on stories while building the evidence base for the next big proactive story.

Job purpose

• To lead with the other Senior Media Officer on the media delivery of the charities major public influencing campaigns and priorities

• To deal with relevant media enquiries as they come into the Press Office

• To develop and produce press releases, quotes, articles, Op Eds and

  operational notes to achieve national press coverage

• To support key spokespeople with media opportunities, including full pre

  and post interview briefings

• To develop key stakeholder relationships both internally and externally,

  particularly with the NSPCC Policy and Social Media teams and national

  media
  • To help with the management of Press Office Assistant

  Key relationships - Internal

• Reports to the National Media Manager and works closely with the other Senior Media Officer and the Press Office Assistant.

• Works closely with other colleagues in Communications, Childline, the helpline, Policy and Knowledge and Information to implement communication initiatives.

• Engages with staff in other NSPCC functions, in particular frontline staff to continually learn about the organisation.

  Key relationships - External

• Wide range of media contacts, in particular in national print, broadcast and digital

• NSPCC Real Life Story volunteers

• Individuals and representatives at similar level from a range of agencies

  that have an interest in or a view on NSPCC’s activity.

• Other charities, government media departments and organisations such as

  trade bodies, thinktanks, universities, the police, health authorities, local councils etc

  Main duties and responsibilities

  To deliver regular national media coverage for the charity using a variety of skills and tactics
  To use your own experience and initiative to source the evidence needed to create powerful stories that will grab the attention of national print and broadcast journalists.

  To develop strong working relationships with key internal and external stakeholders
  To be committed to furthering the interests of the charity and of children and to always be willing to go the extra mile to deliver or help others deliver on key projects.
  To continuously be looking at ways to grow and improve as a communications professional
  To engage with and develop relationships with new media platforms and outlets, including podcasts.
  To uphold the principles and values of the NSPCC in whatever you do in your day-to-day job
  To effectively monitor and track performance using media monitoring technology.

  Responsibilities for all Staff within the Communications Directorate

  There is a set of responsibilities for all staff within each directorate:

  A commitment to safeguard and promote the welfare of children and young people

• To actively participate in regular department and team meetings, contributing to planning, discussions and decisions which will be beneficial to NSPCC’s

  communications activities.

• To maintain an awareness of own and others’ Health and Safety and comply with

  the NSPCC’s Health and Safety policy and procedures

• To take personal responsibility for keeping up to date with NSPCC work to end

  cruelty to children, including securing updates on project and service developments and general NSPCC news.

  Person specification

  1. Journalism experience and/or significant experience of working in a complex press office or equivalent in the corporate, charitable or political sector with a full understanding of all media disciplines and the external media environment.

  2. An ambitious, confident, creative and motivated self-starter who can operate independently and with guidance with a willingness to the get the job done.

  3. An excellent understanding of the national media and political landscape.

  4. An excellent eye for a story and a first rate understanding of what makes something newsworthy

  5. Experienceofsupportingandpromotingmajorcampaigns,plansandstrategies within a national media context and an understanding of how media work dovetails with other functions as part of an integrated campaign.

  6. Experience of crisis communications.

  7. Experience of developing and managing good relationships with stakeholders including journalists, and colleagues across a large and complex organisation.

  8. The ability to organise and plan own work to deliver projects/initiatives to agreed deadlines, often with conflicting priorities.

  9. Excellent communication skills. Ability to write and verbally present complex, sensitive information to a range of audiences in a clear, accurate and confident way to achieve desired outcomes.

  10.Successful experience of offering media advice and guidance to colleagues at a senior level

  Safer Recruitment

  As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.

  Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

  The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.

  Our principles:

• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.

• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.

• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.

• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.

• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.

• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

The AFRUCA Child Protection Family Support Service sits within AFRUCA as one of our most impactful programmes targeting families from a range of ethnic backgrounds across England and Wales. The service works closely with local authorities children’s services in cases involving families on child protection plans or in court proceedings. We provide direct one to one training and support for parents to aid their ability to provide appropriate parenting and ensure a safer, happier home environment for their children.

The AFRUCA Child Protection Service currently has a team of five qualified social workers and supports over 50 families each year. We also provide a therapeutic service where children are being reunified with their parents. We are establishing a child protection legal drop in service for families in contact with children’s services and an advocacy service for parents in the child protection system.

Most of our families are referred by local authorities children’s services as a result of cultural and religious practices which are deemed harmful to children’s well-being. We offer qualified social workers who do not wish to work in the statutory sector with an alternative approach to practising social work where empathy, kindness and support is key to our work with families. Our ultimate aim is a reduction of children in Black and Ethnic communities going into or remaining in foster care. We offer a non oppressive and non judgemental service that helps to promote the well-being of children in safe families.

We are looking to attract a qualified social worker who supports our ethos and is willing to contribute to our work with families to protect more children in our communities.

The role is open to applicants based on London Hackney or Manchester. The role will include office and remote working as well as allocated work for home arrangements.

We are interested in applicants who reflect our service users particularly those from marginalised or minority groups, and individuals who are bi-lingual and we are particularly interested in male social workers to support our families and children.

At AFRUCA Safeguarding Children, we pride ourselves on being more than just an employer. We view our workplace as more than just a place to perform tasks; we are a community where we grow together, collaborate, and support each other. A happy staff team has been crucial to the success of AFRUCA. We believe it is essential to foster an environment where all our staff feel valued and motivated.

As an employer, we strive to do the best for our team. As such, in addition to the basic salary on offer, we provide all our staff with additional benefits including:

• Financial Wellbeing Programmes: Supporting our staff to make the most of their finances by joining our voluntary, staff-led Money Management Club.
• We pay 5% Employer Contributions into our pension scheme with a mandatory employee contribution of 3%
• Work-Life Balance: Flexible working and work from home opportunities
• Opportunities to further your social work career through gaining in-depth, specialist experience of working with Black and Ethnic families, learning about different cultural and religious practices that influence child upbringing
• 28 days Annual Leave plus all bank holidays
• AFRUCA Staff Wellbeing Day: We provide an extra paid day off with funds for you to focus on your personal well-being.
• Annual Staff Retreat: Enjoy team-building and relaxation at our yearly staff residential programme.
• Employee Assistance Programme (EAP): Access professional support for your mental health, debt management, emotional support, GP Line and legal advice lines whenever you need it.
• Cash Health Plans: Benefit from our comprehensive cash health plans and claim money back on glasses, dentist treatments and massages.
• Store and Gym Discounts: Enjoy discounts at various gyms and high street shops and supermarkets.
• Paid end of year team activities
• Annual Social Work Registration fee covered

For Further information continue to our job pack. 

LOCATION - Remote with travel required across the UK

Are you looking for an exciting and rewarding new role in 2024? Apply for the Digital Content & Campaigns Manager role at homelessness charity Emmaus UK.

About Emmaus

Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as it is needed, meaningful work in a social enterprise and a sense of belonging and community. There are currently 30 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. There are also 3 Emmaus groups working towards the development of services in their areas. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.

About the role

The newly-created role of Digital Content & Campaigns Manager will sit within the National Communications Team to support the delivery of key charity and federation-wide objectives.

As part of our mission to empower people affected by homelessness and poverty, the role will work to harness the potential of multimedia content to demonstrate the breadth of our activities and impact, but also raise the voices of people who have experienced homelessness

The role will be instrumental in the implementation of an evolved Emmaus brand language and visuals across websites, social media and other digital channels, and will work to embed measurement and monitoring processes to grow our reach.

Working with the National Communications Manager, the role will be central to the delivery of communications, fundraising and influence objectives with a strategic focus, while being hands-on in delivering standout content.

Who are we looking for?

Emmaus UK is looking for a team player who will lead our digital activities to shout louder about the transformative work of Emmaus UK and the wider Emmaus federation, by engaging existing audiences through powerful storytelling..

What we offer

· £37,878 pro rata (based on a standard working week of 37.5 hours)

· Working hours: 4 or 5 days a week, Monday to Friday

· Contract: Permanent

· Pension: Stakeholder pension with employer contribution

· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave

· Training & development: Individually tailored induction. Ongoing training and development

· Volunteering: 2 days allowance each year

· Employee assistance: 24/7 employee assistance scheme is available

· Flexible working: Options available, subject to the requirements of the role

· Life assurance: Death in service lump sum of 3 x salary

To apply

To apply for the role, please complete our application form and equal opportunities monitoring form and email us by 9am on Friday 15 November 2024.

Please ensure you download the job pack and refer to the job description and person specification when completing your application form.

Those shortlisted will be invited to an interview conducted via Microsoft Teams week commencing Monday 25 November.

If you would like to arrange an informal discussion about the role, please email us.

Equal Opportunities

Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.

To ensure fairness and consistency to select the best candidate for our roles, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

We are looking for a passionate and experienced Horticultural Therapist with a track record of coordinating inclusive gardening sessions for the local community.

You will be responsible for supporting people to work towards their goals in a garden setting and developing people's practical and social skills.

You will also have the opportunity to help maintain and develop a beautiful, versatile garden alongside a small and supportive team.
 

Salary: £25,650 - £28,500 (pro rata rate £15,383 -£17,100) Depending on skills and experience

Hours: 3 days per week including Wednesdays and Thursdays with some weekend and evening work required. Hours have potential to increase subject to funding.

Main purposes of the job:
To facilitate therapeutic placements for people with learning disabilities, mental ill health and long-term health conditions, and complex needs using social and therapeutic horticulture principles, currently held on Wednesdays and Thursdays.

To involve the diverse local community of Hackney and neighbouring boroughs in activities at St Mary’s Secret Garden through participation in accredited training programmes, therapeutic groups, and volunteering activities with an emphasis on individuals and communities who may otherwise be excluded.

To use horticulture and other knowledge relating to growing and caring for plants, nature conservation, garden maintenance and landscaping to engage with people, encourage learning and promote health and wellbeing.

To promote the social care aspects of horticulture to community groups, local statutory services and individuals in the London borough of Hackney and beyond.

To work flexibly within our small team to support each other, to assist with the physical maintenance and general organisation of St Mary’s Secret Garden ensuring that the garden is open and accessible to the wider local community.

To be proactive in the development of St Mary’s Secret Garden as a resource for the local community.

If you think this is the role for you please download our full application pack and follow the instructions closely to apply. 

The Organisation:
The Hardman Trust is the only UK charity focused specifically on the needs of people on long term sentences. We support people during their sentence, as they prepare for release, and as they settle back into the community. Our vision is a future where everyone can achieve their potential within and beyond prison.

To find out more about The Hardman Trust, visit our website.

The Role:
The Hardman Trust is at an exciting point in its development as it celebrates the arrival of its new team, the realisation of its first ever strategy and looks forward to the next phase of its journey.

Our recently successful applications to both the Lottery (Reaching Communities) and the City Bridge Trust means we will continue to be part-funded by them until 2027. Deeply rooted in the criminal justice sector, we plan to develop further our programme of support for those on long sentences both within and, we hope, beyond prison too; we aim to extend the reach and deepen the impact of our support and grants; and attract new partnerships with funders and like-minded third sector organisations. We have recently completed a merger with another charity and are open to further such mergers in the future.

Person Specification:
You will bring the following skills and experience to the role:

•  Strategic development
•  Leadership and management
•  Financial and commercial 
•  Outreach and communications

Please download our Candidate Information Pack for the person specification and more information on the role.

How to Apply
If you would like to apply for this fantastic opportunity, please provide the following with your application:

•  An up-to-date CV
•  A supporting statement of no more than 2 sides of A4, outlining your experience, motivations and suitability for the role.

All applications are being handled by our recruitment partner, Russam. All applications should be uploaded via the Russam website. 

If you have any difficulty uploading your application or if you would like to have an informal and confidential discussion about the role, please contact Melissa Baxter - Managing Partner, Charities.

Application Closing Date: Friday 22nd November 2024
Interviews with The Hardman Trust:4th/ 10th/ 13th December 2024

We look forward to recieving your application.

We are looking for a Welfare Benefits Specialist, with excellent knowledge of the Welfare Benefits System, to join our Greenwich Mental Health Hub. The successful candidate will be required to oversee the management of a Benefits Support Volunteer team and work closely with our partners at Bridge Support and Oxleas NHS across the local mental health service.

You should have experience of providing detailed/complex benefits advice, supporting individuals, and of working with people with mental health problems.

You will be a key person in maintaining quality within service delivery and maintaining clear communication and representation with clinical teams and team leaders.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 17th November (11:59pm)

Likely interview date: Week beginning 25th November

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Job Title: Senior Administration Officer

Salary: £22,567 per annum + £750 Home Working Allowance p.a. + £4082 London Weighting p.a. (if eligible)

Hours & Contract: 35 Hours per week - Permanent

Location: Homebased in East, North or West London, Herts or Essex with travel to in person events required at least once a month

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.

As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults,  as well as our expanding TACT Education Service and our new Health Service. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.

TACT achieved 16th place in the UK Best Companies Work For survey results in 2023, with 91% of employees acknowledging that the organisation is run on strong values and principles and 94% stating they feel proud to work for this organisation.  

The Senior Administration Officer will be a key member of an effective and experienced admin team, and will bring an existing strong administration skill set. The Senior Administrative Officer will contribute to the work of a growing number of social workers to and foster carers in this area, making a difference to the outcomes for the children in our care. With a specific responsibility for all aspects of servicing the Fostering Panel Committee Meetings, the ideal candidate will have experience of administrating a regulated committee or board, and understand the need for excellent record keeping, minute taking, attention to detail with discretion and exceptional time management and organisational skills.

If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT, apply now.  

Overall Requirements of the Senior Administrative Officer role will include:

• Excellent familiarity with the Microsoft Office Suite - Word/Excel/PowerPoint/MS Teams
• Substantial administration experience - including systematic servicing of committees and minuting meetings
• Excellent attention to detail alongside excellent communication skills both online, in person and in writing
• Experience in administration of events - including negotiating arrangements with venues and similar third party providers
• Adept at working as part of a remote team, providing support and cover, while being self-motivated and able to work flexibly according to the business needs
• Skilled at dealing with sensitive information with empathy, discretion and confidence and having excellent customer service abilities
• Willingness to travel to face to face events such as team meetings, training and local events

TACT offer an excellent employee benefits package including:

• 31 days paid holiday plus 8 annual bank holidays.
• Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
• Family friendly policies.
• Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
• Help@Hand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
• An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
• Menopause Policy and free Menopause Clinician Appointments.
• Stakeholder Pension Scheme (salary sacrifice).
• Fantastic learning and development opportunities for all roles.

The Senior Administration Officer may be homebased East, North or West London, Herts or Essex, and will be required to travel to face-to-face meetings in the East London area at least once a month and on other occasions for training and team wellbeing events.

A Standard DBS clearance is required for this role and will be processed by TACT on your behalf.

Closing Date: Midnight on Sunday 17th November 2024

Interview Date: Monday 25th November 2024 (via Microsoft Teams)

Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.

TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.

The successful candidates will work 35 hours a week over 5 days, including evening and weekend work as required by the company. 

We have 9 roles available in the following locations:

Blackburn, Glasgow, Inverness, Manchester, Middlesbrough, Newcastle, Nottingham, Sheffield and Wrexham

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a COMMUNITY BUILDER to join our Community Development team.

Please see below for more information on what just might be your future role.

About The Role 

The Help for Heroes Community Development team are looking to recruit a team of Community Builders to assist in their reshaped participation and connection strategy. Using Asset Based Community Development, we seek to support the charity’s objective to enhance reach and positive impact for members of the Armed Forces Community facing challenges within their local communities.

Are you interested in the Armed Forces community and harnessing their strengths and gifts? Can you identify what already exists in an area and utilise it to create new networks and make things happen?

We are looking for a motivated, dynamic and confident people who are passionate about collaborating with communities in the design and delivery of interventions that bring and connect people together to strengthen networks within the local community. If you believe in the advantages of having a strong community, this role could suit you.

Working closely with Community Development Managers across regions within the UK, the Community Builders will play a vital role in helping to improve lives for Armed Forces Community members by creating a supportive environment that allows them to re-engage and connect with the services at Help for Heroes and with the wider community. 

The main purpose of this role is to connect local people through their skills, passions and assets and support the creation of new connections, bringing people together to improve wellbeing and make the community a better place to live. This will include listening to different points of views, building relationships and motivating people to work together and create their own action influenced by their interests and skillsets to positively impact local communities and help them to flourish.

About You

You will have experience leading and facilitating the mobilisation of local communities, asset mapping, bringing together people for engagement that matters to them. You will have knowledge and experience of Asset Based Community Development work, outreach methods and you will have good organisational skills, energy and the ability to animate local communities. 

Key Responsibilities

• Deliver outreach to drive local connection, engagement and participation opportunities for the AFC 

• Develop and embed an ABCD informed way of work 

• Asset map 

• Organise and facilitate community meetings to share ideas, encourage collective decision making and build a sense of belonging 

• Encourage and pilot community lead action in response to local AFC needs/interests through peer led/co-designed initiatives 

• Increase awareness of the challenges faced by military personnel, veterans and their families

PLEASE NOTE: The successful candidates will need to be based within an hour’s commute of their allocated locality and there is a requirement to travel within a 75-mile radius of this location (travel expenses covered). Flexibility in working hours is necessary to ensure a total of 70 hours is covered over a 2-week period so please take this into consideration before applying. 

We are looking for someone with the following: 

• A Community Development qualification and/or at least 3 years' experience working within a community development or similar role, with responsibility for bringing about social change and improving quality of life 

• Excellent communication and interpersonal skills, with the ability to develop relationships which lead to actions  

• Demonstrable experience within an integrated multi-disciplinary service  

• Experience of engaging and working collaboratively with partners/stakeholders 

About the Team 

You will work as part of the Community Development team; this newly formed team will approach working in defined localities using an asset based community development approach. Together the Community Development Managers and the Community Builders will strengthen local communities using resources and networks that are readily available. You will do this to proliferate opportunities for sustainable participation and engagement alongside a multi-disciplinary team in order to support the Armed Forces Community to live well after service. 

Please see job description for more details about the role. 

*There will be a two-stage interview process for this role, with the 1st stage of interviews taking place the w/c 25th of November.

Please note due to a high volume of applicants, we might close this vacancy early if we find the right candidate - previous applicants do not need to reapply*

Senior Marketing Officer (Supporter Activation)
Contract: 10 Months Fixed term contract, Maternity Cover, 35 hours per week

Salary: £39,358 - £41,325 with excellent benefits

Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

About WaterAid:
Want to make a splash in fundraising? To use your skills to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as a Senior Marketing Officer (Supporter Activation) in the Activation team to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. 

About the Team: 
The Supporter Activation team sits within the Supporter Marketing team and plays a key role in our successful and innovative fundraising programme. The team is vital to the long-term income growth of the organisation; recruiting new individual givers through audience led communications across a range of activation channels.

About the Role:
As our Senior Marketing Officer (Supporter Activation) you will project lead our highly successful water bill insert campaign (managed in close collaboration with the Water Industry Partnership Team). Overseeing the delivery of these campaigns from briefing through to post-campaign analysis, as well as the development of new ideas to maximise the opportunities offered by this relationship.

You’ll support the Marketing Manager and wider team in the day-to-day development, management and delivery of a number of fundraising campaigns. In particular our successful DRTV programme, managing the relationship with our telemarketing agency and support in planning and delivery of new creative.

You’ll also: 

• Managing our response handling agency to ensure effective conversion of response for our DRTV campaigns through regular monitoring and testing; providing training and development and analysing results regularly. 
• Manage agency relationships; overseeing the management and development of any campaigns from briefing through to post-campaign analysis, collaborating with external partners, taking responsibility for resolving queries, trafficking all stages of the project and escalation of potential problems.
• Help develop and manage expenditure and income budgets. Help create the budget, to monitor monthly management accounts and key performance indicators and to undertake reforecasts as required. 
• Regularly monitor, evaluate and analyse campaigns, providing regular results and recommendations for strategy development based on reviews and analysis.
• Liaise with team leaders and project managers in other departments to identify and implement new cross-working opportunities utilising specialist knowledge and experience in direct marketing. 
• Remain up-to-date about developments in the external market-place and assess the suitability of new, innovative approaches for recruiting supporters to remain competitive.
• Take responsibility for ensuring that all supporter communications are consistent with the WaterAid brand, working closely with the International, Policy and Campaigns, and Communications teams.

About You:

• Successful track record of working in a direct marketing role, including proven experience of planning and executing campaigns across different channels, including digital.
• Experience of managing telemarketing, call handling and large-scale print campaigns
• Experience of managing creative development, including writing creative briefs, working with creative agencies, ensuring the correct sign off procedures are followed, and appropriate stakeholders consulted. 
• Project management experience including identifying opportunities and managing through to implementation.
• Ability to work flexibly and independently, to manage varying competing priorities and meet strict deadlines with often changing priorities.
• The ability to work as part of a team and collaboratively with a diverse group to deliver cross-organisational projects or objectives. 
• Excellent numeracy skills with attention to detail and experience in monitoring, evaluating and analysing campaigns. 
• Strong interpersonal skills and demonstrable experience managing external suppliers.

Although not essential, we also prefer you to have:

• Experience of working in the voluntary / fundraising sector.
• Experience of delivering supporter direct mail and communication programmes.
• Experience managing new product development and/or innovation projects.
• Empathy with and understanding of overseas development issues.

Closing date: Applications will close at 23:59 on Sunday 10th November 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date..

How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format. 

Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.  

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

Are you passionate about youth engagement and community growth? - Exciting Opportunity: Operations Manager at Caius House – Empower the Youth of Battersea!

About Caius House
Join us at Caius House (pronounced "Keys")—a dynamic youth community hub in Battersea with roots dating back to 1887! Originally founded by Gonville and Caius College, Cambridge, our space has evolved from a small College “settlement” to a thriving youth centre focused on providing open-access, stigma-free support to young people aged 8-21. Our mission is simple yet powerful: help young people unlock their potential and navigate the journey from childhood to adulthood.

We offer mental and emotional support, targeted programmes, and structured pathways to empower young people in Battersea. From employability skills to mental health support, our holistic services aim to boost confidence, enhance social skills, and raise aspirations. As part of our sustainability plan, we are focused on user-led service design, increased community ownership, and meaningful partnerships—all of which make Caius House a vital lifeline in our community.

About the Role: Operations Manager
Are you passionate about youth engagement and community growth? As our new Operations Manager, you’ll play a critical role in expanding Caius House's reach across Battersea. Working closely with our CEO, you’ll ensure that every young person who walks through our doors has an enriching and impactful experience, inspiring them to stay connected and thrive.

In this role, you’ll:

• Lead and Develop – Oversee a team of Youth Workers and sessional staff, ensuring high-quality support and engagement in every programme.
• Empower Youth Voices – Gather insights from our young community to shape programmes that resonate and inspire.
• Drive Community Engagement – Build partnerships and increase participation in our activities to create a vibrant, supportive environment for young people and their families.

What We’re Looking For:
A strong communicator and leader who is passionate about youth and community work. The ideal candidate will bring operational expertise and a creative approach to growing our reach and impact. Your work will directly contribute to the future of young people in Battersea.

Ready to make a difference in the lives of young people? Apply today to join Caius House and be part of a proud legacy that’s making a real impact.

About BDCA: BDCA is a dynamic community-led charity that has been serving the residents of the London Borough of Newham since 1998. Our motto is, “working together to change lives and transform our community” and over the past two decades we renovated four previously dead, disused spaces into lively local hubs. From these venues, our diverse team of locally-based staff and volunteers deliver targeted activities for people of every generation from children and their parents, young people and elders too. We also run programmes providing accessible sports, healthy food, poverty support and volunteering. Across all these projects, our mission is to break down barriers, bring people together and build people up.

Job Aim:To work with the Youth Project Coordinator to provide a fun, engaging and exciting programme of activities for young people across the economically disadvantaged but beautifully diverse E6 area within the London Borough of Newham. You will assist in delivering against the partnerships successful EMPOWER youth services commissioning bid to Newham Council. The service provides 10 weekly universal activities across East Ham over 49 weeks of the year for young people aged 9-19 including:

• Three outdoor MUGA sports sessions per week.
• Three youth hub session per week which includes branched off projects such as Junior Gym, screen acting, Muay Thai, healthy cookery sessions, calming crafts and sports.
• EKO Pathways after school delivery sessions, helping to support children with social, emotional, behavioural and mental health needs.
• Outdoor parks MUGA session
• Year-round trips and residentials
• Youth Theatre
• Delivery of three-week summer holiday scheme which involves volunteering placement with accredited Sports Leadership Award for 30 participants and employment for additional young people. This includes Stepping Up life skills training and social action campaign planning workshops.

You will be part of a team of people who are passionate about BDCA’s values of: INCLUDING all local young people by welcoming them into safe spaces and positively engaging with those who often get left out. CELEBRATING their creativity and skills so they have confidence and support to thrive despite their challenges. EMPOWERING them to step up and speak out as local leaders who make positive change in our community and beyond.

Battersea's Global Programmes advances Battersea’s ambitious plans to play a global role in achieving a positive impact on thousands of dogs and cats. Our department supports the professional development of employees and volunteers in rescues and rehoming organisations, as well as provides strategic funding and support to organisations and researchers within the animal welfare sector.

The Lead of Grants and Programmes plays an integral role within the team to deliver impact to tens of thousands of dogs and cats around the world. The Lead will manage the team of expert grant managers, guiding and empowering them to achieve impact. 

The Lead will oversee several portfolios of work within the grants and programmes function at Battersea, as we expand our work to impact more dogs and cats. Over the coming five years, it is planned that the size and complexity of grant making, and other forms of programming will grow, including the establishment of several multi-year programmes in the UK and abroad. 

This is a senior role within the Grants and Programmes team in the Global Programmes Directorate, requiring excellent experience of people management, impact measurement, good grant making practice and implementing strategic programmes. 

The successful postholder should be comfortable empowering others, taking a coaching approach to team management and in supporting the team to shape proposals and portfolios of work to advance the collective interests of a team. They should also be comfortable working with considerable scope, and complexity and nurturing relationships with colleagues as an integral element of the role. 

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 10th November 2024
Interview date(s): 14th-15th November 2024 (1st round); 20th-21st November 2024 (2nd round) 

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

We are looking for an enthusiastic HR and Office Administrator with great people skills to be a part of our core Head Office team.

The successful candidate will be willing to get involved in all aspects of our work and thrive in a role engaging with staff all over the country and supporting great internal communications. 

Working closely with our CEO and Senior Management Team, a key part of the role is ensuring that we have effective organisational governance, contracting and HR systems in place. You will also support all aspects of HR, working with our HR Advisor to support recruitment processes, staff checks, induction, and development for our staff team.

The successful applicant will have excellent people skills, the ability to develop and maintain administrative organisational systems, and be happy getting involved in a range of different work. Experience of the charity sector, and experience of supporting HR, would be an asset but are not essential. 

Working days are flexible but likely to require Wednesdays.