Volunteer Receptionist Administrator Jobs

Can you be an effective Ambassador for a great Carers organisation with a supportive and encouraging small team?

 Are you enthusiastic, self-motivated, highly organised with excellent communication, IT and administration skills?

Would you like to work for a well-respected local charity in Manchester?

 Do you want to make a difference to unpaid Carers and their families?

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

Location: Crisis Skylight Edinburgh, Cranston House, 271 Canongate, EH8 8BQ. Please note this is an onsite role. 

About the role 

We have an exciting opportunity to join our Edinburgh Skylight as a Receptionist/Administrator in our Crisis Skylight Edinburgh Team. You will be there to welcome people who are homeless seeking advice and start the process of helping them to end their homelessness. 

You will support the team to manage a busy working environment, welcoming and supporting a range of people including new Skylight members, current members, staff, Crisis volunteers and visitors. You will provide administrative support for this fast and responsive service to those newly presenting as homeless. You will also carry out administration and housekeeping functions relating to the customer service and facilities management of Cranston House. This role is based onsite with no option for homeworking. 

About you 

To be successful in this role you will be highly organised with experience of working within a reception or administrative support role, as well as experience providing a high standard of customer service. We are looking for someone who understands the issues faced by homeless people and is excited to learn about the ways we can support them. You will be able to deal with challenging situations and individuals with a range of needs, to reach a positive resolution through a calm and confident approach. 

You will have excellent interpersonal skills with the ability to work successfully with disadvantaged or socially excluded groups and individuals. Effective communication skills, both verbal and written will be key, as well as working collaboratively within a team. As you will be the first point of contact for many people, you need to be friendly, enjoy helping and be willing to learn about Crisis and all the other activities taking place within the building. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:  

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage. 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 2 February 23:55

Interview date and location: Thursday 13 and Friday 14 February 2025 Crisis Skylight Edinburgh, Cranston House, 271 Canongate, EH8 8BQ 

Can I use Artificial Intelligence (AI) technology for my application? 
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too. 

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

 
Registered Charity Numbers: E&W1082947, SC040094  

Barnardo's: Your Rights, Your Voice is commissioned by the Ministry of Justice to provide advocacy and children's rights services to children being held in custody. The administration team provides essential support to this national service spanning England and Wales, with the service working in a total of five secure establishments and one secure children's home. This service supports and assists young people to access available services and entitlements, together with resolving any issues relating to their welfare, care and treatment whilst detained.

An essential task for the administration team is to manage a helpline for children in need of support within custody, which involves taking messages from children who phone the helpline and then informing the relevant onsite Barnardo's team of the request for support. As a result, it is vital that the post holder has a calm and patient manner and will do all they can to help children who are sometimes frustrated and upset.

Due to the geographical spread of this service, it is also important that the post holder is an effective communicator with a professional and helpful approach to providing remote support to colleagues based in challenging environments.

The service has strict and challenging reporting deadlines and the successful candidate will be confident in producing data and interrogating data and play an active role in presenting during commissioner meetings. 

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document. This should demonstrate an understanding of the context of the service described.

Comments from staff who work in the service:

• “As an administrator at Your Rights Your Voice, you get to work with a lovely bunch of people spread all across the country at different establishments, united by the common goal of supporting and giving a voice to some of the most vulnerable and let-down children in society. Through answering the helpline, you can support children by listening to their feelings and needs, making them feel heard and valued, and then put them in touch with a local advocate who can further help and support the child. Every day is different and varied, and whatever the task is, you know that it is meaningful and worthwhile as it contributes to the running of the service which positively impacts children in custody across the country”.
• Working with a supportive and caring team
• Knowing the work you do is helping vulnerable children
• Having agency in some of the work you are doing and being able to contribute ideas

The position is subject to MoJ security clearance, checks and vetting, and also includes Baseline Personnel Security Standard and Enhanced DBS.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

Welcare is looking for an experienced part-time Centre Administrator to join our small friendly team and deliver a broad range of administrative functions at our office in Redhill.

You will need to demonstrate a high standard of written English, excellent IT skills, experience of data in-putting and database management, understanding of financial procedures, good people skills and the ability to transfer existing expertise to this post.

You may not have had previous experience of the charitable sector but you must be able to show that you have the skills required for the job, the ability to learn quickly and be a self-starter.

Salary:  £22,221 (FTE: £37,035)

Hours: 21 hours per week

Job title: Programme Admissions Officer

Location: Hybrid work with 40% from Breaking Barriers’ office in London, Manchester or Birmingham

Salary: £25,000-£28,000 (London), £24,000-£27,000 (Manchester or Birmingham)

Hours: Full-time (37.5 hours per week), part-time considered

Overall purpose

The Programme Admissions Officer will be responsible for processing student applications, including conducting initial calls, checking eligibility and signposting where applicable. They would then flag new applicants with the relevant programme. This role is the gateway to accessing our services.

Key responsibilities 

We are a fast-growing charity that prides itself on its flexibility and responsiveness, and as a result your responsibilities may change, develop, and grow according to the needs and development of our programmes.

• Monitoring and processing new and incoming applications, which includes:
  • Conducting initial calls with new applicants to determine their individual pathway and eligibility for Breaking Barriers’ programmes
  • Prioritising students according to Breaking Barriers’ eligibility criteria and flagging with relevant programmes in order to support enrolments
  • Providing university and career guidance and advice
  • Providing learning plans for all professionals aiming to requalify
  • Providing guidance on the support they can access whilst on the waiting list for our programmes
  • Providing signposting for any students/clients needing additional support
  • Flagging any serious welfare concerns with line manager and/or the Safeguarding Team
• Ensuring all information is accurately recorded on Salesforce for new and existing Breaking Barriers’ clients
• Performing any Salesforce admin for the programmes as and when required
• Working with management to improve and enhance enrolment processes where necessary

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Saturday 15th February. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

‘The Academy of Ancient Music confirmed their status as perhaps the finest period-instrument ensemble performing today…’ Opera Today

The Development and Events Co-ordinator plays a vital role in supporting AAM’s fundraising activity. The role holder will take responsibility for the management of our Friends membership scheme. In addition, working in collaboration with the Head of Development, the role holder will oversee a programme of stewardship and cultivation events for all our members, donors and prospects, including drinks receptions at concerts and special events in a variety of different venues.

The Development and Events Co-ordinator will take responsibility for the effective use of AAM’s donor database (currently Infoodle), overseeing the input of financial information, managing e-mail and post mailings and providing a range of reports.

The Development and Events Co-ordinator will support the Head of Development in researching Trust and Foundation and individual prospects and donors. The role-holder will also provide administrative support for our Development activities including generating acknowledgement letters and taking minutes at Development Board and working group meetings.

Homeless Health Link Manager (Full-Time, Fixed-term to March 2026)
Twickenham, Greater London
37.5 Hours per week

About Us

We are SPEAR, a charity dedicated to helping homeless people in South and West London find secure accommodation and work towards a positive future. For 30 years, we’ve worked tirelessly to support homeless people to recover from their personal issues and break down the barriers that they face. We recognise that homelessness is much more than just a housing issue, so we provide a range of accommodation and support services to help people reach their full potential.

We’re now looking for a Homeless Health Link Manager to join our team on a full-time, fixed-term contract to March 2026.

The Benefits

– Salary of £39,287 per annum
– 34 days’ holiday (inclusive of bank holidays) increasing with length of service
– Pension scheme
– Access to a free Employee Assistance Programme
– A range of benefits including cycle to work scheme and staff wellbeing sessions
– Refer a friend bonus scheme

This is a superb opportunity for an individual with drive, focus and a desire to work with our outstanding charity to help us to combat homelessness.

You’ll discover a passionate, supportive environment where the entire team is working toward the same goals and is dedicated to making positive change and producing great results.

The Role

This role will be responsible for delivering high-quality services offered by the Homeless Health Link Service, focusing on engaging homeless clients, including rough sleepers, in a range of primary care, mental health, and substance misuse services. This post is required to undertake high-quality case work and assessments of individuals with complex needs, including challenging mental and physical health needs.

The role will be responsible for processing referrals into the service from a range of sources across the boroughs and act as an entry point into the service and work closely and proactively with local authorities, statutory and non statutory Health and housing services to improve pathways for homeless clients accessing physical and mental health services.

This role will be responsible for the strategic promotion of the services across the boroughs, engaging with a range of supported housing and homelessness service providers to source referrals into the services. The role will also be responsible for the liaison and communication of case management across any providers engaged with the service.

This service is for single homeless people who have slept rough or at risk of sleeping rough across SPEAR’s boroughs of operation.

Location: Face-to-Face in our Newcastle Centre

Interviews: 17/02 in our Newcastle Centre

For more information or to apply, please click apply now to be directed to our website.

The King's Trust believes all young people should have the chance to succeed, they are the key to a positive and prosperous future. The young people we help, face a range of challenges, our job is to inspire and support young people, to help them reach their potential so that they can thrive, and society can prosper.

We are looking for a Centre Coordinator to join our team in our Newcastle Centre on a permanent basis. In this role, you will provide a warm and welcoming reception for young people, staff, and visitors over the phone and in person, so if you are approachable, passionate, and non-judgemental, this could be your role.

You will indirectly support young people by ensuring that our Centre operates safely and efficiently. You will be responsible for managing delivery space, facilities compliance and controlling office equipment and supplies. Having previous administrative experience is beneficial but not essential.

To be successful in this role, you must have a good understanding of the challenges young people within our target groups face, to assist them when they arrive in our Centre. In this role no two days are the same, you get to be involved with many different functions of the Trust and interact with everyone who works in the Centre, this is why planning and organisation skills are a must.

If you are up for a challenge and enjoy working in a team, we would love to hear from you!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Centre Coordinators? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Centre Coordinators! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3365 

Head of Logistics and Trading

Location: Portsmouth Naval Base, Sea Cadets Stores

Contract: 35hrs per week - Permanent

Salary: £38,000 - £42,000 gross per annum

Closing Date: 5 February 2025

Are you a hands-on Warehouse Logistics Manager and Head of Department looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.

We are currently looking for a Head of Logistics and Trading to join our team responsible for the management and duties arising from the MSSC stores team and Sea Cadets Shop orders, and other departmental functions.

We are looking for a capable, ambitious person, able to accept increasing responsibilities, as the department transitions significant staff/role changes in the coming months.

Responsibilities

• To manage the operations of the MSSC Logistics & Trading department, which includes motor transport management for the MSSC.
• To be line manager to the Logistics & Trading Team.
• Be Building Manager responsible for the safety and security of all machinery, staff and operations within Sea Cadet Stores.
• Be responsible for budgetary control and finances associated with the department.
• To provide warehouse management and administrative oversite to operations for receipt and dispatch of online shop orders, MoD and MSSC stores held on loan throughout the MSSC.
• Liaise with SCC units, contractors, suppliers and MoD, to effectively deliver an efficient, effective department.
• Be responsible for maintain appropriate levels of MoD and Sea Cadets Shop stock.
• Liaise with Royal Navy regarding use of RN systems for purchasing uniforms and other RN provided equipment.
• Manage warehouse receipt and dispatch, ensuring that all orders are dispatched within specified timelines.
• Manage the operations of the Westminster Stores and Sea Cadets Shop online systems, ensuring that all records are maintained and up to date and accurate.
• Be prepared to assist with the manual aspects of warehouse activities as required.
• Liaise with Royal Navy and Captain of Sea Cadets regarding changing uniform requirements.
• Liaise with fundraising team to develop a strategy for increasing sales in the SCC shop.

Requirements

• Experience of line management responsibilities and managing a team.
• To successfully undergo MoD security clearance to SC level.
• To operate the counterbalance for lift (training will be provided if necessary).

Desirable

• Experience of logistics work within the Royal Navy or Cadet Forces as an adult.

For further information, please download the Recruitment Pack attached.

Benefits

• Limited flexible Working hours
• Cycle to work scheme and Season Ticket Loan
• 25 days annual leave plus bank holidays
• Life assurance (4x salary) for those that join the pension
• Private medical insurance
• Pension (employer contribution up to 10%)
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
• National staff conference: All employees come together once a year to reflect on the past year and celebrate success at our offsite staff conference. This is a great opportunity to listen to employees' views, and for employees to network, share information and socialise.

If you are interested in this Head of Logistics and Trading vacancy, please apply now!

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo a criminal record and higher level security check.

Job title: Language Programme Caseworker

Location: Hybrid work with 40% from Breaking Barriers’ office in London, Manchester or Birmingham with some national travel

Salary: £25,500-£31,000 (London), £24,500-£30,000 (Manchester or Birmingham)

Hours: Full-time (37.5 hours per week), part-time considered

Overall purpose

The aim of the language programme caseworker is to ensure students on the language programme are being well supported towards their goal of passing a language exam or reaching a high level of English. You will facilitate this by enrolling them in school, in online courses or with a tutor whichever best meets their needs.

You will maintain a good relationship with the students, schools and tutors through regular communication. You will offer advice and support on the student's next steps once the language programme has been completed.

Key responsibilities 

We are a fast-growing charity that prides itself on its flexibility and responsiveness, and as a result your responsibilities may change, develop, and grow according to the needs and development of our programmes.

• Casework; directly working with clients to ensure they are eligible for the programme and are on the correct pathway 

• Casework; ensuring your clients are well supported and signposting to support services where required 

• Providing programme guidance and educational/careers advice 

• Maintaining strong relationships with partner schools and reaching out to new schools to establish partnerships 

• Enrolling students at partner schools and monitoring their progress 

• Working towards ensuring all available school spaces are filled 

• Matching volunteer tutors with suitable students ensuring all available tutors are utilised

• Processing payments for students when required 

• Ensuring that all information is recorded accurately and that databases remain up to date 

• Representing Breaking Barriers at sector related events whenever required

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Saturday 15th February. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

We are looking for an experienced, productive and organised manager with an excellent track record of managing central support in a similar charitable or non-profit setting. The postholder will need the energy and skills to introduce and maintain new systems that will enhance the excellent charitable services we offer to our local community. He or she will also have the ability to nurture and develop a growing central services team.

Job Purpose:   –To manage and develop YMCA Central Services to meet regulatory responsibilities and offer effective organisational systems, policies and support for staff and managers to achieve strategic aims.  To take on the strategic lead for HR, property management and development, IT, compliance and health and safety

Hours of work:  Monday to Friday 9am-5pm some flexibility required

Location:  YMCA East Surrey, YMCA Sports and Community Centre, Princes Road, Redhill, Surrey, RH1 6JJ

Annual leave:Five weeks plus bank holidays (pro-rata for part time workers) Holidays increase after two years’ service to a maximum of six weeks after six years’ service.  (pro-rata for part time workers)

The holiday year runs from 1 April to 31 March each year.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking: There is free parking available at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing date & interviews: 

Closing date:  17th February 2025

Interviews:  24th February 2025

Main Responsibilities:

 Strategic Leadership and Management

– To share responsibility for leading the strategic direction and success of YMCA East Surrey as part of the Senior Leadership Team (SLT) together with the Head of Finance, Head of Housing, Head of Children and Young People Services and Deputy CEO.

– To be the accountable and strategic lead for Central Services, working closely with other members of the SLT to deliver integrated support across areas such as HR, property management, IT systems, and compliance.

– Take ownership of all aspects of operations policy and practice, and lead our approach to information management, data protection and risk management

– To be responsible for line management and development of senior staff within Central Services including the HR Manager, Facilities Manager, Facilities Manager at The Old Pheasantry, Systems Analyst, Reception Manager and Volunteer Coordinator.,

– To take on various project management tasks and to drive through transformation of systems and ways of working to improve the quality of services and help the YMCA achieve its charitable aims.

– To play a supportive and collaborative role working alongside the wider YMCA staff team to meet our mission of helping people in East Surrey to ‘belong contribute and thrive’

Governance and Compliance

– Fulfilling the role of Company Secretary and leading the delivery of all governance processes in line with policy, procedures and the memorandum and articles, including all charity and corporate law requirements.

– To take the lead role on compliance, maintaining and developing a policy framework and working with Heads of Service to ensure that appropriate policies are drafted, reviewed and implemented and that the YMCA meets all its obligations under the relevant statutory and regulatory frameworks in which we work (Ofsted, RSH and possibly CQC in the future).

– To provide or facilitate training and development activity to ensure that managers and staff are aware of, and are meeting, requirements laid down by relevant policies, legislation and regulatory bodies. 

– To take on the role of Data Protection Officer and ensure that the YMCA complies with its statutory responsibilities under Data Protection Regulations

– To be responsible for leading on quality management and maintaining our accreditation under Trusted Charity.

– To work with Heads of Service, managers and trustees to ensure that effective risk management practice is embedded into decision making at all levels of the organisation.

– To attend trustee meetings and to produce reports and help prepare agendas for the Governance and Risk Committee, a subcommittee of the main board.

IT

– To be responsible for all IT hardware and software needs, to manage support contracts and develop new IT systems and use of technology to improve the efficiency and effectiveness of the Association (including mobile phones, laptops and other devices).

– To work with other Heads of Service to develop and maintain new integrated IT systems that can manage data, and record, monitor and evaluate outputs and outcomes delivered by the YMCA’s diverse projects and services.

– To work with the Systems Analyst and outsourced IT Support Company deliver ongoing digital transformation and promote the necessary training and policies to ensure that staff fully utilise the new technology.

– To work with the Fundraising Manager and CEO to support the delivery of new projects especially the acquisition and development of new properties such as additional Move On accommodation for young people.

 HR

– In conjunction with the HR Manager ensure the overall HR strategy of YMCA East Surrey is in line with the law, good practice and our values.

– With the HR Manager, oversee the development of internal practices, policies and working culture in line with the overall HR strategy.

 Facilities

– To line manage the Facilities Manager and to oversee the introduction and implementation of cyclical maintenance plans for all YMCA buildings.

– To have oversight of the Facilities Manager’s responsibility of all insurances required by the YMCAES.

– Oversight of the management and financial viability of The Old Pheasantry.

Budget and Finance

– To work with the CEO and Head of Finance to prepare the annual budget for central services (including buildings) and to manage this budget throughout the year.

 In addition

– Any other duties are required to be performed within the grade and renumeration of the role.

– We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure (with barred children/vulnerable adults).  We require you to understand and demonstrate this commitment and attend any required training

Responsible for assessing and monitoring the behaviour and welfare of all case and signed-over animals, particularly dogs, placed in the care of Danaher. This will include devising behavioural plans, and carrying out or overseeing environmental and behavioural modification to maintain high standards of welfare, support successful rehoming and reduce return rates. The post holder will also be required to support and train other staff and volunteers in the care, management and behaviour modification of the animals, particularly dogs, in their care. Responsible for managing the Team leaders and ensuring all Animals at Danaher are kept in accordance with the licensing agreement of the RSPCA. This post will deputise for the Animal Centre Manager and manage a team of senior animal care assistants and that section.The Animal Welfare Manager plays a vital role in ensuring the health and well-being of animals in our care. This position involves direct interaction with animals, providing essential care, and supporting the overall mission of promoting animal welfare. The ideal candidate will possess a strong commitment to animal care and welfare, alongside excellent customer service skills to engage with the public effectively. Must have experience and a formal qualification in Dog behaviour and examples of managing a team.