Supporter Services Officer Jobs

The Community Fundraising team at Alzheimer’s Research UK (ARUK) is responsible for securing income from individuals, regional businesses and groups fundraising in the community, effectively managing relationships to maximise income.

The Regional Fundraising Officer role will play a significant part in contributing to a high-performing fundraising team. The role will cover the North East & Yorkshire regions.

You will report to the Community Fundraising Manager and support the Head of Regional Fundraising to drive the continued growth of the charity’s community fundraising income in your area. You will also be required to show excellent relationship-building skills to support community partnerships and volunteer groups, driving towards agreed targets.

Main duties and responsibilities of the role:

Strategy, finance, and reporting

· Responsibility for 3 income streams within the region including corporate, community groups and Do It Yourself (DIY) fundraising.

· Identify and apply for ‘Charity of the Year’ partnerships with corporates in the region, account manage these relationships up to a value of £50,000 per annum and support the Partnership Development Team with partnerships in your region with a value of up to £100,000.

· Support existing volunteer fundraisers to encourage continued loyalty to the charity and to maximise funds raised, following fundraising legislation and good practice.

· Recruit new fundraising supporters in line with strategy.

· Support the Community Fundraising Manager (CFM) and Head of Regional Fundraising (HORF) in developing the Community Fundraising strategy for ARUK to increase income within this stream.

· Support and extend volunteer networks within the geographical area in line with strategy.

· To ensure that fundraising activity is implemented and managed locally to deliver budgets, targets and income in line with strategy. To achieve this by supporting and facilitating the development of groups and volunteers across the geographical area.

· Work across a diverse geographical area and within a geographically dispersed team, whilst managing own workload cost-effectively and proactively.

Supporter Management

· Provide excellent customer service to community fundraising supporters (including maintaining a polite, enthusiastic manner with prompt responses to enquiries), to acknowledge support and increase long-term loyalty.

· Provide high-quality account management to volunteer groups in geographical area.

· Effective management of volunteer relationships within geographical area.

· Support, motivate and develop local fundraising volunteers, ensuring they have a clear understanding of ARUK to enable them to represent the charity’s work effectively.

· In liaison with the Partnership Development Managers and Partnership Development Officers, provide high-quality account management to corporate supporters within the specified geographical area and/or of relevant value.

· Keep up to date with fundraising legislation and codes of practice to be able to provide relevant advice to fundraisers.

· Ensure volunteers and fundraisers have all necessary materials for fundraising initiatives.

Increasing Community Support within geographical area

· Use own initiative to extend volunteer networks, develop new groups and supporters, and respond to fundraising opportunities within the geographical area, in line with strategy.

· Run volunteer events with both a recruitment and cultivation function, liaising closely with the Stewardship and Events team to ensure a seamless supporter journey, and with the Press team to include media volunteers.

· Manage the recruitment process of new ARUK volunteers in the geographical area, providing relevant support and training.

· Liaise with local community organisations (e.g., golf clubs, educational institutions etc.) – both previous and new potential supporters – to extend income and activity in line with the strategy.

· Initiate and roll out community fundraising events in the geographical area with evidence of effective ROI and achievement of strategic goals.

· Provide face-to-face talks and presentations to community organisations for recruitment/ cultivation purposes.

· Arrange appropriate volunteer representation at events in the community (for example, for cheque collections and talks), spreading the charity’s reach cost-effectively.

· Identify, research and target prospective community organisations, in liaison with CFM.

· Identify, research and target prospective local corporates in liaison with CFM / HORF and ARUK’s Partnership Development Managers and Partnership Development Officers, in line with both community and corporate strategies.

· Accurately track and record contact with both community and corporate prospects for planning and reporting purposes.

Monitoring and Reporting

· Ensure that your activity is monitored and evaluated, clearly communicating progress to your Community Fundraising Manager.

· Manage relevant information on the charity’s database, keeping detailed, up-to-date records of activity and income.

What we are looking for:

· Experience in partnership fundraising and/or relationship-building.

· Experience in public speaking, such as giving presentations and talking at events.

· Knowledge of recruiting key volunteers and fundraising supporters.

· Experience and a keen interest in building long-term relationships with supporters.

· Proven ability to provide excellent stewardship.

· An ability to manage a busy and varied workload.

· Excellent communication skills, both verbal and written.

· Excellent organisational skills.

· Full driver’s license with access to own vehicle. 

· Flexibility to work some unsocial hours and willingness to travel independently.

· Live within North East & Yorkshire regions.

Additional Information:

Ways of working: As part of our Remote ways of working you will be home based. You will only need to attend the office for specific requirements of the role and the business needs.

Roles that are classed as part of the Remote ways of working are able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £31,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 13th October 2024, with interviews likely to be held week commencing the 21st October 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process.  Should you need any adjustments at either the application or interview stage, then please do contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK:

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:

• 48th in the 100 Best Large Companies to Work For in the UK.

• 19th in the 100 Best Companies to Work For in the East of England.

• 3rd in the 50 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Summary

• To keep updated on the main requirements of the Church of England's legislation Clergy Discipline Measure (CDM), Rules and Code of Practice and the incoming Clergy Code of Conduct Measure.
• the post holder is required to liaise with the Archbishop of York on potential, current, and past CDM cases and make the necessary administrative arrangements, including research and preparation of correspondence and briefing papers, and liaison with staff connected with CDM issues within the Church of England.
• To support the Archbishop of York on a number of his most important metropolitical functions, including clergy discipline and Canon C4 processes. In addition, they provide support to the Archbishop's team in other areas of legislation such as data protection policies and procedures.
• To liaise with the Archbishop of York regarding applications for Canon C4 faculties (the process to allow certain candidates for ordination to proceed to training) received from Diocesan Bishops in the Northern Province.
  

• This is a hybrid role, with the expectation to work from the primary office 2-3 days per week.
• A basic DBS check will be required as part of our pre-employment checks.

• A salary of £37,261.60 (FTE £46,577) per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangements requests with locations with an expectation of just 1-2 days per week in the Church House office/base office location. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships
• Access to Occupational Health, and an Employee Assistance Programme
• Access to the Department of Education Restaurant and Westminster Abby with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

Age UK is offering an exciting opportunity for a Strategic Change Manager to support local Age UKs to maintain and enhance their strategic positioning, financial sustainability, and governance.

This role will provide support to both individual and groups of local Age UKs in relation to organisational development, significant strategic change, contingency planning, and crisis management. Support will need to be provided in a timely, focused, and impactful manner.

The Strategic Change Manager will work closely with senior stakeholders across the Network to develop and implement robust project plans, take a proactive approach to challenges, and ensure the continuity of high-quality services and support for older people.

The role will have responsibility for overseeing a small team of Network & Engagement Managers whose focus is to develop and maintain strong relationships with Chief Officers and Chairs of local Age UKs.

Please see role description for full responsibilities.

Salary advertised is reflective of a hybrid/London contract, a blend of home working and working from our central London office.

This role may also be considered as a home-based contract - salary £52,326 - £57,834

There is a requirement to travel to sites across the Age UK Network, when required.

Age UK Grade 4L (or 4N)

Must haves:

• Excellent understanding of the policy and legislative environment in which Age UK services operate, current and future issues in the charity sector, governance, and legal framework and how it translates into reality.
• Knowledge of the role of statutory, voluntary, and private sectors in relation to service provision for older people.
• Knowledge of services for older people, with a particular focus on those provided by local Age UKs.
• Excellent influencing, negotiation, and persuasion skills to enable the delivery of positive solutions when working with local Age UKs at times of organisational stress.
• Excellent interpersonal and communication skills and an ability to build and maintain effective working relationships internally and externally at all levels.
• Excellent organisational and planning skills with the ability to prioritise workloads, maintain systems, manage competing demands, and work calmly and confidently under pressure. 
• Proven ability to work collaboratively with others to find creative and innovative solutions.
• Proven ability to analyse complex information and make decisions and formulate recommendations quickly, communicating information clearly and accessibly.
• Demonstrable knowledge and application of project and change management methodologies.
• Experience of developing and managing teams.

Great to haves:

• Well-developed understanding of the environment affecting statutory, private and voluntary sector organisations.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

As a Social Media Officer, you will manage our social media channels, ensuring they're filled with inspiring and engaging content that connects with our wide range of audiences. You'll have the opportunity to grow our online presence and strengthen the community of supporters advocating for those affected by MND.

You will develop and publish accessible digital content that reflects our brand. You'll be 'the voice of the Association' on social media, protecting our reputation and ensuring our channels remain professional, positive, and compliant with GDPR and copyright laws.

You will collaborate with teams across the organisation to ensure coordinated and effective social media activities, whether providing full support or offering guidance. The role will also include providing support and training to staff and volunteers in their use of social media. Additionally, you will play a key role in implementing our social media strategy.

Regular monitoring of social channels, responding to engagements, and fostering positive relationships are all part of the role. You will also produce reports to measure campaign success and provide valuable insights for future planning.

Occasionally, you will be asked to provide out-of-hours social media support as part of a rota.

Hybrid Working Expectations: 1 day per week office attendance

(Flexibility to attend the office more regularly on occasion may be required to meet business needs.)

We understand the importance of work-life balance and are committed to supporting our employees' needs. We are open to part-time applications and job shares. If you are looking for flexibility, please clearly indicate your preferred working arrangement in your supporting statement.

What are we looking for?

Significant experience managing social media platforms in a professional setting, both through organic and paid techniques. Excellent written communication skills to create engaging content that speaks to diverse audiences while maintaining our brand's tone of voice.

Ability to handle multiple tasks, balancing deadlines and priorities with ease. You will also need to work well with others, building strong relationships with both internal and external stakeholders.

You'll support graphic design and video editing. Knowledge of digital accessibility and an awareness of social media trends is essential. You should be comfortable using data to influence future planning and have a broad understanding of safeguarding in digital spaces.

For full role responsibilities please view the job description located within the Candidate Pack.

Our Benefits

•  28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

How to apply

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience of managing social media platforms in a professional environment using organic and paid techniques.
• Excellent written communication skills enabling effective and adaptive messages across various platforms to diverse audiences, ensuring brand tone of voice.
• Able to develop both internal and external relationships, working collaboratively with a wide-ranging stakeholder group.

Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that competence or give an example to support your suitability.

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme.

IMPORTANT INFORMATION

Adverts may be closed early, or interviews arranged once sufficient applications are received.

If you require sponsorship for this role, you must clearly declare this with/on your application form so that we can consider whether you meet the eligibility criteria for sponsorship, either as a skilled worker or new entrant.

Successful candidates may be subject to a DBS check depending on role requirements.

Should you need any adjustments to the recruitment process, at either application or interview please contact us for support.

We work hard to fill our roles directly and request that recruitment agencies do not contact us in relation to this role.

This is a senior role, reporting to the Head of Communications, Fundraising and Advocacy. It will involve contributing to our long-term fundraising strategy and identifying new funding opportunities, as well as delivering a range of initiatives including sponsored events, appeals, and legacy campaigns.

We are seeking someone with a positive and ambitious approach towards fundraising challenges, bringing creativity and energy.

The post will be part of our integrated Communications, Fundraising and Advocacy team. As well as working closely with every other member of the team, it will also involve collaborating with our wider staff team, to effectively understand our funding needs and convey these to potential donors.

We are therefore seeking someone with excellent teamwork skills, who will bring new experience and expertise, while working effectively with colleagues to strengthen our fundraising.

JRS UK places high value on encouraging refugee participation in our fundraising, and the Senior Fundraising Officer will play a key part in ensuring this.

We are seeking someone with a proven track-record in fundraising. Much of our fundraising involves engagement with the Catholic community including parishes and religious orders. A good understanding of this landscape is therefore essential.

A strong knowledge of wider trends in fundraising and relevant regulations including data protection is also important.

We welcome and encourage applications from people with experience of seeking safety in the UK

A small and friendly local charity is looking for someone who is organised with excellent communication skills who is keen to learn, develop and/or share their fundraising skills. This role would suit someone who is looking for a career change or has recently graudated and would like to become an excellent charity fundraiser or an experienced fundraiser who is keen to develop their skills and expertise to inform an imaginative fundraising strategy.

About us 

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits.  We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.  Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.

The Role 

We have a fantastic opportunity for someone to join us in the position of Research and Policy Officer to work on a full-time basis, 37 hours per week; alternatively, we will consider part-time hours on a Job Share basis. The role is hybrid and based in Newcastle upon Tyne or within a commutable distance to our national Headquarters in the city. 

A part of NEA’s Policy and Advocacy Directorate, you will work within our highly effective social research team as we focus on a decade of delivery that will ensure those on the lowest incomes and living in the least efficient homes receive the support needed to ensure their health and wellbeing are protected, but also one that guarantees a fair energy future for all.

The successful candidate will work and collaborate on the design, development and delivery of social research and evaluation projects that support the charity’s strategic aims and policy advocacy priorities. As well as undertaking mixed methods social research that foregrounds the lived experience of households, they will develop research-user and stakeholder relationships and integrate evidence-based insights from across the charity’s work programmes to influence and have impact across multiple areas of social policy and practice.  

Hybrid working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.

What you will need to succeed 

You will have demonstrable and applied experience in a social research role and hold a degree in a social science or related subject that included social research methods. You will be familiar and confident with both quantitative and qualitative methods and be highly motivated and purpose-driven, with a passion for research that leads to real-world impacts. 

A compelling communicator you will be able to produce well-structured reports, and have excellent interpersonal skills, including experience of leading one-to-one and group interviews.

You will also have proven experience of analysis software, SPSS and Nvivo (or similar), and competent in the use of Microsoft Office Suite/365 applications. 

You will be able to demonstrate an understanding of NEA’s mission to eradicate fuel poverty. 

We are offering 

• £32,641 - £37,304 per annum, Scale SO1 – SO2, Points 23-28.

• Permanent position. 

• 11½% non-contributory pension. 

• 25 days annual leave (FTE) plus additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum. 

• Flexible working arrangements including the opportunity for hybrid working. 

• Enhanced family friendly payments. 

• Employee Assistance Programme. 

• Employee benefits platform. 

The job description provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.  

No recruitment agency or advertising enquiries, please. 

The closing date for applications is 12 noon on Friday 04 October 2024.  Interviews will be held in the two weeks commencing 14 October 2024.  Full details of this post and an application form are available on our website.

Only shortlisted candidates selected for interview will be notified of the confirmed time and location of interview.

How to apply: 

Apply online by clicking the link. 

Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. 

Please note CVs will not be accepted as part of the application process.   

NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511.  Company Registration No:  01853927 

Are you looking for an opportunity to gain experience in the homelessness sector and to develop your career working for charity that makes a real difference to the lives of vulnerable adults?  

About the role

This role offers an exciting opportunity for you to play a key role in supporting the Executive Team at St Mungo’s by providing a range of services to ensure that their work runs smoothly and efficiently. As an Executive Administrator for the Executive Team, you will work within a supportive and collaborative team with your Executive Support Team Leader. You will be exposed to the inner workings of a large charity, with consistent and varied opportunities to learn about what the Executive Team and Leadership Team at St Mungo’s does, and how they do it. 

In this role you will: 

• Attend and provide support, including minute-taking, for a range of key organisational meetings. This will give you exposure to the strategic decision making and operational problem solving that takes place at a senior level in our work to end homelessness and rebuild lives. 

• Build relationships and work closely with members of our Executive Team, providing administrative support to at least 2 Executive Directors and establishing and maintaining effective processes. 

• Work collaboratively with the Team Leader to ensure that efficient and effective administrative support is consistently provided. 

• Have the opportunity to learn about all areas of our work and explore your interests. You will also have the opportunity to volunteer in other areas of the organisation, and to get involved in our commitment to Equity, Diversity, and Inclusion. 

About you 

We are looking for an enthusiastic, proactive, and well-organised person for this Executive Administrator role. To succeed in this role you will have:

• Strong written and verbal communication skills and excellent attention to detail.

• The ability to quickly familiarise yourself with a complex environment and will enjoy working to understand high-level information, with the ability to produce clear and concise minutes and actions from detailed discussions. 

• The ability to work as part of a team and to initiate and maintain highly positive and effective working relationships with a wide range of colleagues.

• And interest in working across multiple work streams dealing directly with varying demands in a fast-paced environment. 

• Be able to prioritise responsibilities; effectively and efficiently manage a busy workload; and multi-task to deliver against agreed deadlines. 

• Strong IT and typing skills, a good practical knowledge of Microsoft Office, and be able to process confidential information with the utmost discretion. 

We seek to develop fast, self-motivated learners with transferable competencies and skills rather than expecting you to have necessarily worked in the same kind of role or organisation before. 
 
In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations.  

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 4 October 2024

Interview and assessments on: 16-17 October 2024 

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Job title: Communications and Engagement Officer

Location: Birmingham, London or Greater Manchester

Salary: £26,000 – £31,000 (London), £23,500 - £29,000 (Manchester or Birmingham)

Hours: 37.5 hours per week

Contract: Permanent

Overall purpose

This is a key role that will work closely with the Senior Communications Manager, Head of Public Engagement and Senior Digital Marketing Manager.

You will contribute to the implementation of our communications, engagement and fundraising strategies, ensuring that your work is anchored in our organisational and team strategic goals. You will also be closely involved in team planning, whether it’s inputting into our operational plan or sharing ideas for new campaigns. 

There are opportunities to get hands-on developing and delivering communications and fundraising campaigns to educate and inspire individuals, businesses, and other audiences. The aim of these campaigns is to help remove barriers to employment for refugees and bring about systemic change via our partnerships. Please note, we do not currently run political campaigns.

You will be responsible for creating and delivering day-to-day communications across our owned channels (social media, email newsletters, and some website content). You will also help colleagues create content for earned and paid communications that they’re leading on (press and media, digital marketing, engagement with influencers)

A team player, you will build strong relationships across Breaking Barriers so that you can source and develop content that:

• increases our visibility and influence
• showcases our impact
• inspires members of the public to help refugees build new lives in the UK
• engages and stewards our key audiences, including corporate partners, employees who advocate for refugees, individual donors, volunteers, and people of a refugee background.

You will support the Senior Communications Manager to maintain our strong brand, ensuring that all our content complies with our brand guidelines and is of a high standard.

With a good eye for detail, you will play a key role in our data management, including overseeing data on the storytelling section of our CRM, monitoring communications enquiries, and setting up and running reports. You will become a Salesforce Superuser (full training and support will be provided for this).

It is an exciting time to join our team. Breaking Barriers is an innovative organisation, so you will need to be comfortable with change and building new knowledge. The Public Engagement team is fast-paced. We support each other, approach problems with a good sense of humour, and are willing to experiment and learn.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Which location you are applying for
• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Thursday 24th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

The Sophie Lancaster Foundation is a registered charity established in memory of a young woman who was tragically murdered for her distinctive gothic appearance. Our mission is to challenge prejudice and intolerance, especially towards people from alternative subcultures, and to celebrate diversity within our society. Based in Haslingden, Lancashire, we have a large following both nationally and internationally and are a well-known presence within the alternative community.

We’re looking for a highly creative social media and marketing specialist to craft and deliver engaging content across our digital channels and spread our inspiring message of tolerance and respect to an even wider audience.

The Role

We need someone with professional social media and marketing experience who is passionate about driving the Sophie Lancaster Foundation forward. You’ll manage our social media presence, engage with our followers, and create new opportunities for conversation and audience growth. As a champion of our brand, we’ll look to you to ensure our communications are always spot-on. Your writing should shine across various platforms, whether it's website content, leaflets, or marketing emails. With a keen eye for design, you’ll create impactful social media posts and use both photography and video to boost engagement. Identifying ways to expand our audience and increase income is vital for our self-funded sustainability. Besides working at your desk, you’ll also represent the Foundation at events and festivals, becoming a key member of our small team. This role is offered as a one-year contract with the potential to be made permanent and has an annual leave entitlement of 25 days per year.

About You

You might belong to an alternative subculture yourself, or at the very least, you’ll understand and empathise with subcultural groups and champion cultural differences.

As well as being technically savvy, you’ll be fully engaged with our mission. Sharing Sophie Lancaster’s story is a privilege, and you’ll take pride in creating work that challenges hateful behaviours and inspires a diverse audience around the world. You’ll be a skilled organiser and administrator, who’ll be comfortable managing a busy diary filled with social media schedules, campaign deadlines and events.

Representing the Foundation is a key part of the role, so you will need to be self-sufficient in driving the company vehicle and transporting merchandise and presentation materials from our office HQ and into the event venue. Overnight stays are sometimes necessary. Please only apply if you’re based in the local area as remote working will not fulfil the in-person support required. Social media demands regular evening monitoring so if you are building a portfolio career and are not available in the evenings or don’t want to be disturbed, then this is not the role for you. Time in lieu is provided for work outside of your core hours and flexible working can be discussed.

Most importantly, you’ll be a fantastic team player who instinctively steps up to get the job done and will always go that extra mile. Your energetic, positive personality will help you build connections with communities and supporters, representing the Sophie Lancaster Foundation and our values with enthusiasm and warmth.

If you have a talent for story telling, are looking for a role where your words can make a lasting impact and are passionate about giving vulnerable young people life changing opportunities, then this is the job for you. We’re seeking a talented individual who can tell our story and help secure vital funding from trusts and grant-makers.

The Role

Trusts and other grant-makers are an important source of funding for our charity and the relationships we have with new and existing funders are more important than ever. This is where you come in.

As our Trusts Fundraising Officer, you’ll be an inspiring storyteller whose enthusiasm for our work shines through in your writing. You’ll play a key role in researching new funders, crafting compelling funding applications, and ensuring we meet reporting requirements for existing supporters.

Your work will involve developing impactful case studies and gathering evidence to show the need for our services to help secure sustainable funding. You’ll be supported by our experienced Trusts Fundraising Manager to build lasting relationships with funders. Together, you’ll keep them engaged and informed about the positive impact they’re making on the young people we support.

What We’re Looking For:

• Outstanding communication skills – You can write clearly, persuasively and passionately. You’re confident speaking to others about the charity’s work.

• Writing experience – You have experience writing successful funding applications, proposals, or compelling articles, ideally but not necessarily with a  fundraising focus

• Fundraising experience - You may not have written a grant application before but you should have some paid or voluntary experience in a fundraising capacity.

• Attention to detail – You take pride in your work, have a good eye for detail and a thorough approach.

• Self-motivation and organisation – You’re able to manage your own time and prioritise effectively.

• Passion for the outdoors and youth development – You understand the importance of giving vulnerable young people outdoor experiences and are willing to put on your waterproofs and join in on our activities and camps to witness first-hand the difference the Youth Adventure Trust makes.

• Willingness to learn - if you think you have what it takes but don’t have lots of experience as a Trusts Fundraiser, this role comes with plenty of scope to develop your writing skills and gain experience within a supportive team environment. 

The Charity

At the Youth Adventure Trust, we use outdoor adventure and one-to-one support to empower vulnerable young people from Swindon, Wiltshire and Somerset to fulfil their potential and lead positive lives in the future. We work with them to build resilience, develop confidence and learn skills that will last a lifetime, helping them to face the challenges in their lives.

Dedicated support, guidance and mentoring from our staff and volunteers ensures young people receive the maximum benefit from our long term intervention.  Our aim is to make a lasting improvement to the lives of vulnerable young people.

We’re proud to offer our programmes completely free of charge to participants, and with ambitious plans to help more young people, our fundraising efforts are more important than ever.

Why Join Us?

This is a unique opportunity to make a direct and lasting impact on young lives through the power of your words. You’ll be part of a small fundraising team with a big heart.

If this sounds like the perfect fit for you, please download the full Job Pack for more details, including the job description and person specification. All applicants must complete an application form and refer to the job description and person specification in their application.

The Youth Adventure Trust is committed to safeguarding and promoting the welfare of young people and expects all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment. Full details can be found in the Job Pack.

Caritas Care is a social care charity in the North West of England, providing a diverse range of services to children, adults with learning disabilities and complex health needs, homeless adults, and adults isolated within the community.  This year the charity celebrates its 90th anniversary of delivering person centred services across the region.  Despite the financial climate over the last few years, Caritas Care has continued to grow, and our commitment to growth and working with more people in need of our support remains at the centre of our strategic plan.

After 90 years of making a difference across the North West, this is a rare opportunity to lead change in one of the longest established charities in the North West, where two days are never the same!

Are you a successful leader looking for a new, unique challenge and can you help us to be even better?  Then read on ....

Due to the retirement of the current post holder, we are seeking a committed and skilled professional with the interest and vision to provide inspirational and confident leadership to our Adult Services, Community Projects and Operations.  Based in our Head Office in Preston, you will be a member of the Senior Leadership Team, responsible for the strategic direction and management of the Charity as a whole.

This is a rare opportunity to join our established and well-respected charity in a senior management role.  Therefore, if you have a passion for ensuring quality in social care services, sound business acumen and want to make a difference to the lives of people who are vulnerable, adults who have disabilities and people who are marginalised, then this might just be the role for you!

As an equal opportunities employer, Caritas Care offers an excellent package of terms and conditions, family friendly flexible working arrangements, an employee assistance programme, opportunities for continuing professional development ... and free parking!  If you are interested, and would like to know more about this exciting opportunity, please contact Susan Swarbrick, Chief Executive for an informal discussion. Contact details can be found via our website which is linked at the bottom of this page.

For further details please see the job description and person specification attached below. To apply, please visit our website.

Closing date for applications: Friday 27 September 2024 (noon)

Provisional interview date: Tuesday 8 October 2024

Job Title: Database & Insight Manager- VAC107

Working Hours: 37.50 per week (Flexible and part-time working offered by agreement) 

Salary: £40,000 per annum 

Contract: Permanent

Deadline: Wednesday, 9 October 2024

Telephone Screening: Ongoing

Interviews to take place: Wednesday, 16 October 2024

Location: Leeds with flexibility to work from home

 Do you want to work for a Charity that offers flexible working, training and development and a culture that is committed to the health and wellbeing of its employees?  Do you have a keen passion for all things data related and experience in manipulating and processing complex data sources? If so, we want to speak to you.

Leeds Hospitals Charity

Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing.

People are central to everything we do at the Charity.  Our home city of Leeds is multicultural, and we embrace its diversity. Difference is to be celebrated, it inspires innovation and makes us stronger. For us equality, diversity, and inclusion are fundamental principles. They underpin our goal to support the communities of the hospitals in Leeds.

The Role

Reporting to the Head of Individual Giving, the Database and Insight Manager role will help to continue to transform the way the Charity uses data to make decisions and support our fundraising strategy.

The post holder will directly manage a team of 3 and will be responsible for ensuring the CRM is kept up to date and accurate as well as providing the Charity with the best possible insight, tracking, recording, and processing of all supporter interactions.

The person will: 

· Develop and provide robust, high quality and insightful KPI reports, dashboards and analysis for each area of the charity.

· Inform and update the Head of Individual Giving and Director of Fundraising on response patterns, donor profiles and trends within our database, providing insightful and accurate data to underpin strategic fundraising decision making and informing marketing campaigns.

· Work closely with the Supporter Care Manager/Supporter Care Team on projects and initiatives that will help with loyalty, retention and engagement of our supporters.

· Lead on fundraising wide data product development and take responsibility for data protection compliance/GDPR, in collaboration with the Head of Individual Giving and Governance Team.

· Document and set approaches to manage change and improvement of data capture processes across the teams.

· Lead on new projects relational to our data and processes such as data retention schedules and improvement of existing and new automations.  

The successful candidate will:

· Have experience in managing and leading a team.  

· Be able to manipulate and process complex data sources, analysing supporter data.

· Have proven experience of gathering and analysing data, extrapolating meaningful insights and producing recommendations.

· Have strong analytical skills, with the ability to interpret results and draw conclusions and high-quality analysis.

· Have good knowledge of Excel including formulae, pivot tables and graphs.

For more details on the charity and role, please visit our website. 

Benefits:

· 27 days holiday a year plus bank holidays with the option to buy additional holiday

· Flexible and Hybrid Working

· Volunteer Days

· Unlimited access to our online Learning & Development Portal

· Line Management Training Programme

· Pension scheme- 5% employer contribution

· Annual pay review

· Health & Wellbeing support including:

o access to an Employee Assistance Programmes and trained Mental Health First Aiders

· Life Insurance Protection

· Cyclescheme

· Car Lease Scheme

· NHS Blue Light Card and Discounts

As a Disability Confident Employer we commit to offering all applicants who consider themselves to have a disability an interview if they demonstrate they possess the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.

Thank you for taking the time to apply for our position. We appreciate your interest in Leeds Hospitals Charity. If your application is selected to continue in the interview process, a member of our HR Team will be in contact with you before the scheduled interview date.

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from. 

The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives. 

Joining our Information & Support Team, you'll provide crucial assistance to those in need during challenging times. You'll provide personalised support by offering a compassionate ear, sharing relevant information, and directing individuals to the resources they need.

Our Support Line Officers may not be counsellors or medically trained, but they are dedicated to delivering a professional service and providing reassurance during difficult times. Whilst this role can at times, be challenging due to the nature of the calls, the fulfilment that comes from making a positive impact on someone's life makes this role incredibly rewarding.

Contract: Permanent Full Time (35 hours per week)

Hours: Between 8am and 6pm including weekends and public holidays on a rota basis

Based: This role can be based anywhere in the UK, however, candidates living within a commutable distance to Bocum Park, Bridgend, Wales will have the option to work Hybrid

In this role, you will:

• Respond to a variety of enquiries from individuals affected by terminal illness, as well as their families, friends, or professionals. These inquiries may range from practical matters concerning finances or legal arrangements to accessing Marie Curie services, as well as emotional concerns such as grief and loss.
• Utilise the resources available through the Marie Curie Information and Support Service, along with other trusted sources primarily online, you will address inquiries, gather information, and direct individuals to the support they require. This may involve communication via phone, web chat, and other channels, as well as moderating our online community and undertaking additional project work to enhance our service.
• Apply relevant safeguarding procedures when required, to ensure the safety and wellbeing of the individuals contacting the helpline.
• Accurately record information into the database, ensuring data quality and date protection guidelines.

What we are looking for:

• You need to have excellent communication skills, a warm heart and a caring and compassionate soul.
• A genuine interest in helping others, you are patient, adaptable and know how to deliver an excellent customer experience.
• This role can be challenging at times, if you are patient, resilient and a great listener, you will excel in this role.
• Whilst this role will see you spend a considerable amount of time on the phone, there is also an administrative element, so a background in office administration would certainly be beneficial.
• Ideally you will come from a charity, health or social care background or have demonstrable customer service experience from another industry (such as a contact centre)
• Experience in a customer care / helpline or telephone support role is beneficial.

What's in it for you:

• Salary: £20,820.80 - £21,444.80 per annum (pro rata for part time hours)
• Annual leave allowance 25 days plus 8 public holidays (pro rata)
• Competitive Policy for parental/sick Leave
• Continuous Professional development
• Industry leading training programmes
• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Marie Curie Group Personal Pension Scheme
• Loan schemes for bikes; computers and satellite navigation systems
• Introduce a friend scheme
• Help with childcare cost (T & C's apply)
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit-Hub Discount Scheme
• Life assurance - for all employees
• Hybrid working

Closing date: 22^nd September 2024

Interview date: 26^th & 27^th September 2024

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. 

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.

We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via our Recruitment team.

This role will be subject to receiving a Basic criminal record check.

We reserve the right to close this vacancy early. Agencies need not apply.