Supporter Services Officer Jobs

Job Title: Church Engagement & Fundraising Officer

Responsible to: Church Engagement Manager

Salary: £32,000

Location: USPG, 5 Trinity Street, London, SE1 1DB
 

Hours of work: Full time - 35 hours per week (occasional weekend work with time off in lieu). Up to 20% of this role is travel within Britain and Ireland. Permanent contract.

The package also includes

· 8% employer contribution to a pension

· 25 days annual leave, plus bank holidays and additional discretionary leave during the Christmas week

· Season Ticket Loan

USPG is the Anglican mission agency that partners with churches and communities worldwide

in God’s mission to enliven faith, strengthen relationships, unlock potential and champion

justice. You can find out more about our work by visiting USPG's website.

The Job

Reporting to the Church Engagement Manager, this role sits within the Communications, Engagement and Fundraising team. This role will raise the profile and fundraising potential of USPG whilst creating a deeper understanding of its work across the Anglican Communion within the UK as a major organisational priority. The role has been created to offer bespoke fundraising support, often face-to-face, to a defined set of churches and community members to enable and enrich their fundraising contribution at USPG. The role will motivate churches, community members and groups to engage through their giving, praying, and supporter actions.

About You

You are a confident and self-motivated fundraiser or event organiser with a passion for engaging local churches. You are energised by community fundraising initiatives, large event engagement, challenge runs and relationship building. You will bring your experience in church engagement to build and nurture new and existing networks and relationships. You will support volunteers within their area of influence and draw on volunteer expertise where possible. You’ll generate creative and effective engagement ideas and be ready to partner with stakeholders including volunteers, leaders, pastors, ministers, colleagues and Christian media.

The Church Engagement & Fundraising Officer will play a key role in co-ordinating and supporting community fundraising activities including USPG’s own engagement events, third party events and supporter led events. 

How to apply

Please visit our website vacancies page for details.

Closing Date: EOB 7 January, 2025

Interview Dates: Week commencing 13 January, 2025

JOB SUMMARY 

Job Title: Senior Children’s Support Worker

Location: Staffordshire Lichfield Office Based

Salary: £27,334  per annum

Hours of Work: 37.5 Hours per week 9am x 5pm

Open to Women only

 This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability 

About Pathway Project

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire.

We offer a range of support services and run two refuges in confidential locations.

We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear.

Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year.

We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice.

We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us.

Pathway Project believes in working as a cohesive team and are service user led.

Our helpline is access to all and is open 24 hours a day, 365 days a year.

Why work for us?

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy.

We are currently evolving a bold new strategy and a passion  for excellence in service delivery.

Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans.

It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.

We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups.

We offer the following benefits:

· 25 days paid leave plus statutory holidays (pro rata)

· A competitive pension scheme

· Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

 About the role

This multifaceted role supports young people who are survivors of domestic abuse. The lead Children’s worker supervises one member of staff – the Children’s Worker, but works collaboratively with the Operations Team and Support Team to provide a cohesive service. No 2 days are ever the same as the needs of the young residents change so this role will suit an adaptable person who can adapt to the ever changing needs of the individuals you support.

The post holder will work with the colleagues in the children’s team  to ensure the needs of the children living at our refuges are met through a series of interventions including activities, after school clubs, play therapy and 121 support sessions. Children living within our refuges deserve the very best care, emotional and practical support that we are able to provide and this role is vital to that support.

The postholder may be creating strategic plans, delivering a creche, creating safe play spaces, organising trips and activities or providing homework support. The ages of the young people at refuge vary as does their needs so the postholder will be able to deliver in a fast paced environment where they can respond to the changing needs of the young people they support.

Being key worker for a small number of young people you will have the rewarding opportunity to support them both emotionally, physically and developmentally to navigate the path to overcoming the domestic abuse they have been subject to and make the journey to a survivor. It’s an immensely rewarding role.

DUTIES OF POST

1. GENERAL

• To plan and implement a programme of crèches, after school clubs and appointment-based childcare across the two refuges, with children of all ages on an individual or group basis.  Flexible working hours may be necessary to achieve this.
• To offer line management to the Children’s Worker  ensuring a programme of supervision and appraisals and the development of the individuals in the team.

• To empower and support children and their non-abusive parent in making their own decisions and taking control of their lives, including supporting the parent in their relationship with the children.
• To organise recreational activities including

o Creative play schemes and activities for different age groups

o Organising day trips and activities throughout school holidays

o Being responsible for maintaining play facilities in the refuge and garden

o Facilitating a young mum's group as and when required

o Assisting with homework as and when required

o Running a mother and toddler group as and when required

o To signpost and support attendance of Children’s Centres services

o Running the after-school club and breakfast club

• To refer to and liaise with other agencies as required, such as Social Services, Home Start and other voluntary agencies. To support parents to engage with these agencies to help meet their needs.
• To facilitate children’s individual learning needs.
• To implement a programme of 1-2-1 parenting with referred parents, across the two refuges. This will include theory and discussion as well as practical support such as shopping, food planning, daily routines etc.  This may help support other agency requirements.
• Administrate the present scheme within refuges, ensuring all children receive gifts for Christmas and birthdays.
• To consult with children in planning activities and events and in the general running of the services.
• Helping to arrange parties for the women and children at various festival times, where possible and according to financial limitations.
• To ensure that each child is given a welcome pack when the first move into the refuge. This must include an age-appropriate Buddy Bag.
• To find all children entering the refuge a place at local schools or nurseries and support parents to engage with education.
• To maintain Ofsted registration including compliance with regulations, ensuring that the facility meets quality standards and completing self-assessments and inspections.
• To maintain the children’s room, health and safety, toys and cleaning.

1.  ADMINISTRATIVE

• To complete inductions with all children entering the refuges and ensure all paperwork is completed and signed.  To add all children onto the case management system.
• To monitor, update and make accessible, information about local agencies and community resources, relating to children.
• To keep appropriate records of children and write up daily notes as is necessary and appropriate to the case management system.  To produce an Individual Support Plan for each child. 
• To complete any reports required by any funding bodies, or statutory agencies in relation to the post.
• Order all the materials for welcome packs, art and crafts and educational needs.
• Participate in regular staff meetings.  Ensure that decisions taken up regarding children’s work are followed up as appropriate.
• Ensure all relevant Health and Safety regulations are complied with.
• Attend appropriate training.
• Help to develop and support Equal Opportunities practices within the refuge, taking part in specific training if necessary
• To monitor and update all policies and procedures in line with Ofsted recommendations.
• To complete risk assessment on all aspects of the childcare provision and trips out.
• To keep all records relating to Under 5’s activities in line with early years and to share this with moms on a regular basis.

1. AWARENESS RAISING

• To support the team in delivering awareness raising sessions and school packs in local schools and agencies.
• To develop links with community resources that will enhance the work undertaken in the refuge with the children.
• To participate in at least 3 fundraising and networking events per year.
• To help lead on the Christmas Present Donations programme.

1. SAFEGUARDING

• To attend core groups and case conferences when required.
• To ensure that the Child Protection Policy is followed and to liaise regularly with the Refuge Manager and Senior Children’s Co Ordinator with updates or concerns.

• Other duties as are required from time to time in the interests of the effective provision of childcare for the organisation.

Person Specification

Essential

NVQ or diploma in Childcare level 4 or 4 or above

Experience of working directly with Children and delivering services to children

Experience of child safeguarding and safety  procedures

An understanding or experience of working with parents

Experience of delivery of after extra-curricular activities and outings and understanding how to plan for and deliver those activities

Demonstrable excellent customer service  delivery for all stakeholders, clients and partners.

Experience of working in an environment with confidential data

Strong commitment to team members, the work team and the wider organisation’s values and ethos.

An understanding that in small charities we often “roll up our sleeves” and support other areas to reach a team objective.

An understanding of and a commitment to equal opportunities in employment and in-service delivery.

Desirable

Experience of working with Children who display challenging behaviour or who have additional needs

An understanding of early years development and learning

Experience of working with families or children who have experienced domestic abuse

Excellent written skills, with experience of writing reports, guidance or briefings.

Understanding and experience of partnership working in a multi-agency, multi-disciplinary setting.

Other information:

Pathway Project is committed to equal opportunities and welcomes diversity across our services. All employees are required to adhere to our Equality & Diversity policies and to challenge discrimination wherever it is appropriate.

Safeguarding Statement

Pathway Project is committed to safeguarding the vulnerable adults and children who we work with. We have a range of policies and procedures in place to support us to promote a Safeguarding culture  and safe working practices. Pathway Project will employ a safer recruitment process which will include disclosure and baring service checks where applicable and references for all posts.

We strive to be as inclusive as possible and look to recruit individuals with the right skills, experience and attitude, however, for genuine occupational requirement reasons we are looking to appoint a female only for this post (exemption under the Equality Act 2010 Part 1 Schedule 9.)

The role is subject to a 6 month probationary period.

How to apply:

For an informal chat about the role please contact Rachel at Pathway

Closing date –10pm Monday 6th January 2025  

Shortlisting will be Week commencing Monday 6th January 2025 and successful candidates notified and invited to interview

Interviews will be held Monday 13th January 2025 at  the Hope Centre Lichfield

Please complete an application form  and enclose a  CV together with a covering letter.

The Chief Operating Officer will work closely with the Headteacher and the Governors in driving the school forward.  Day to day you will lead on the non-academic operations and services of the school, ensuring that the school’s resources are deployed to meet the school’s Development Plan in a financially and environmentally sustainable manner.  Executing the responsibilities of a CFO, you will ensure robust financial planning, management and reporting in line with the Department for Education’s Academy Trust handbook.

Our School

Sheldon School is a standalone academy with approximately 1,650 students, making it one of the largest secondary schools in Wiltshire. As a co-educational secondary school and sixth form for students aged 11 to 18, we have been an Academy since April 2011.

At Sheldon, we are unapologetic in our approach to ensuring that every student can thrive regardless of social background, academic ability or special educational need. We give students a better chance of success than if they attended any other school. We pride ourselves on having the highest expectations of all students and staff. We are passionate about working together with parents to ensure success for all our pupils. We are committed to providing a high-quality education that improves the life chances of all students.

In 2024: our Ofsted inspection recognised us as “Good” in all areas; academic outcomes improved across a range of metrics; and we had a strong financial performance, strengthening our reserve position.  We are a successful school with high ambitions.

Our Values

Be kind means that we are thoughtful and considered about how we treat ourselves and others and we always show gratitude.

Be brave means that we are confident learners who contribute in lessons. We don’t make excuses and we accept that we all make mistakes and learn from them.

Be the best you means we give 100% each and every day to be the best we can be. We believe that success comes through showing ambition, grit and stamina.

How to make an application

To apply, complete the My New Term Application Form using the Supporting Statement section of the form to detail your suitability for the role, your motivation for making an application and how your knowledge, experience and training meet the person specification. We may choose to close this vacancy earlier if we have enough interest.

In line with KCSIE 2024 and safer recruitment practices, the school will conduct an online search for all shortlisted candidates. The online search is part of our safeguarding checks and will seek publicly available information on candidates’ suitability to work with children. Shortlisted candidates will be provided with further guidance and will be asked to clarify their online presence.

References will be obtained before interview at shortlisting stage and may be used in the interview process. If previous employment has included working with children, then at least one referee must be from this employment regardless of whether this is the current or most recent employment Any gaps in employment must be detailed and an explanation provided in the relevant section.

We look forward to receiving your application.

Unfortunately, we are unable to offer feedback on individual applications that are not shortlisted for interview.

Chief Executive Officer

Are you a visionary leader passionate about empowering young people?

We are seeking a new CEO who shares our passion for the work we do and who can provide strategic leadership, and inspire staff, trustees, and stakeholders to achieve our ambitious goals.

Salary: £65k to 70k per annum

Location: Remote/Bristol - min 3 on-site days per month (with some travel across Bristol, South Gloucestershire and North Somerset)

Hours: Full-time

Contract: Permanent

Closing date: 10 January 2025

About Us

Off The Record (Bristol) isn’t just a charity providing mental health services, it’s a mental health movement mobilised to support, promote and defend the mental health, rights and social position of young people!

We support young people aged 11-25 in Bristol, South Gloucestershire and North Somerset.  Our beliefs, collectively developed across the organisation, underpin our work as a mental health social movement. At all times, Off The Record (Bristol) strives to give a choice and a voice to young people.

About the Role

Reporting to the Board of Trustees, you will ensure the charity is well-positioned to meet the needs of the young people we serve while maintaining financial sustainability and operational excellence.

We are very proud of the growth and increased impact we have achieved over recent years, but we know that our infrastructure hasn’t kept pace with the services we now offer.  We need to consolidate so that we can increase our impact and we are looking for a CEO who will lead us through this next stage and who will also relish the challenge. We seek an individual with passion, energy, and the ability to collaborate to springboard Off The Record (Bristol) upwards and onward for the next phase of its evolution.

Key responsibilities include:

· To provide Off The Record (Bristol) with an over-arching leadership and strategic focus.

· To develop the overall capacity and operational capability of the leadership team.

· To establish and manage key relationships, partnerships and contracts with various stakeholders across the voluntary and public sectors.

· To ensure and oversee a strategy for diverse and sustainable income generation that supports Off The Record (Bristol) strategic plan

· To ensure and oversee robust financial management of resources.

About You

We are looking for an experienced Senior Manager, with a good understanding of services for children and young people services and mental health, with effective internal and external communication and relationship building skills and of course, you must be aligned with our strong values base. This is an immensely rewarding role which would perfectly suit a person of vision, positivity and proven delivery.

This is an opportunity to lead a respected charity at an exciting time in its journey. You’ll work with a passionate team and a supportive board, making a tangible difference in the lives of young people in Bristol.

We recognise that tackling systemic inequality, prejudice, racism and oppressive practice requires each of us to actively engage, self-examine and make changes where necessary, in order to improve access and ensure an equitable experience for all in society, and all of those who come through our doors at Off The Record (Bristol).

You will be asked to submit a CV and a cover letter. Please use the cover letter (max 2 pages) as an opportunity to add to the information you have shared in your CV.

· Preliminary interviews with Eastside People - Ongoing and in the week commencing 13th Jan

· First panel interview – week commencing 20th or 27th Jan

· Final assessment day – week commencing 27th Jan or 3rd Feb

You may also have experience in other areas such as CEO, Chief Executive Officer, Chief Exec.

Cardiomyopathy UK is for anyone whose life is impacted by the heart muscle disease, cardiomyopathy. We work to save and improve the lives of people with the condition, and their loved ones, throughout the UK because we believe that everyone affected by cardiomyopathy should live a long and fulfilling life.

We bring together people with cardiomyopathy, their loved ones, medical experts, researchers, professional staff and other stakeholders to ensures we have the insight, lived experience, clinical knowledge and skills we need to make a real and lasting difference to people's lives.

We provide support and information so that nobody has to face cardiomyopathy alone. We fight for better access to treatment so more people get the help they need, we shape research so that it truly addresses the needs of our community and we raise awareness so more people seek help sooner and fewer people are at risk.

We are now seeking our next CEO to build on our strong position and enable us to do even more for our community. It is a great time to be joining the charity. We have a strategy in place, a strong reputation, and financial stability. Our new CEO will have the time they need to find their feet and work with staff, trustees and volunteers to develop plans and identify new ways in which we can support people affected by cardiomyopathy.

Our next CEO will be a strong leader, confident spokesperson, and powerful ambassador, who is able to develop successful partnerships and influence stakeholders to ensure the future growth and development of the charity. They will need to be commercially astute with proven expertise in driving financial sustainability and effective fundraising, and have the desire to foster a positive and caring culture.

Above all, our new CEO will share our passion for improving the lives of those living with cardiomyopathy and their families by making a positive difference. If you feel you have the passion, ambition, enthusiasm, and leadership skills we are looking for, I look forward to hearing from you.

Please download our Appointment Brief for more information and details on how to apply

The Worker Support Centre (WSC) is a Scotland based charity that promotes decent work and prevents exploitation. We support marginalised and isolated workers in labour sectors where there is a high risk of abuse and exploitation. We work in partnership with workers to build power to secure and advance workplace rights. We prevent human trafficking for forced labour by acting to reduce the risks of worker exploitation. WSC values include: respect for human rights, representation, transparency, equality and innovation. 

WSC support includes advice, mediation, advocacy and assisted reporting to enforcement agencies. Our worker engagement informs policy change activity to address harms faced by those in high-risk work. In 2023 and 2024 WSC activities were targeted at workers in seasonal agriculture on the UK Seasonal Worker visa (SWV). During this time, we provided advice, support, and information to 1031 people in relation to the SWV. 

About the role

This role is focussed on advancing seasonal agricultural workers’ rights by supporting WSC’s peer engagement work including actively conducting outreach to workers and facilitating worker education and power sessions. In this role you will support WSC meet two of its four core objectives to work together with workers to claim spaces for power and representation in decision making; and to build the field of knowledge about workers and their experiences to influence policy. This role will work closely together with our Peer Engagement team and Outreach Caseworkers.

WSC strives to achieve representation of individuals with lived experience of the issues on which we work at all levels of our organisation and actively promote applications from individuals with experience of the issues on which we work. For this role we would especially welcome applications from individuals with experience of working in seasonal agriculture.

Main tasks and responsibilities

Peer engagement and outreach

· To conduct social engagement and outreach activities in person and remotely.

· To contribute to the development of WSC’s programme of activities to build worker solidarity.

· To ensure that those in need of support access WSC’s Casework service, and/or are signposted to available services, including legal advice.

· To contribute to and translate information for communication with workers, on their rights and entitlements and to support WSC Worker Power work.

· To monitor and respond to email, phone and message enquiries from workers.

· Support workers to access external services when needed

· Liaising with community and civil society organisations to build strong community networks

Participation

· Support participatory analysis workshops with workers to jointly analyse concerns articulated in order to establish standards workers would like to see upheld for seasonal workers.

· Actively support workers to engage in advocacy, including by providing worker-centred briefings on advocacy processes and meetings, ensuring meaningful participation and leadership by workers.

· Engage with workers via social media and other online tools, through clear communications outputs.

General

· Support the whole organisation goal to integrate workers in all our work at all levels of the organisation.

Person Specification

1) KNOWLEDGE AND TECHNICAL SKILLS

• Understanding of how NGOs operate, and knowledge of the issues on which WSC works: labour rights, migrant rights, organising, anti-trafficking and human rights.
• Experience in worker organising, engaging with workers and upholding labour rights.

2) QUALIFICATIONS

• Degree level in public policy, law, or human rights or equivalent experience.
• A valid UK Driving license

3) EXPERIENCE REQUIRED

•  Experience in labour organising or worker support - 2 years
• Experience of engaging with people with lived experience of the issues on which the organisation works and ensuring they are involved in decision-making processes - 1 year
• Use of equipment and case recording systems & Standard Microsoft Office suite - 1 year
• Fluency in English (verbal and written)
• Working competence in Russian and/or a Central Asian language
• Experience of work in a precarious labour sector (eg seasonal agriculture, social care, or other)
• Experience of work in seasonal agriculture
• Experience of developing and facilitating workshops/educational events- 1 year
• Experience of facilitating public outreach sessions/events - 1 year 
• Experience of building and developing relationships with community and civil society organisations - 1 year
• Experience of communication to wide audiences via a range of social media platforms (eg Tik-tok, Instagram, Telegram, X, Bluesky) - 2 years

4. PERSONAL QUALITIES

• Enthusiastic and committed to advancing workers’ rights.
• Empathy with workers in high-risk labour sectors and the work of WSC.
• Strong work ethic: A self-starter with high-energy levels, ability to use own initiative, prioritise, make decisions and implement them, function to deadlines.
• Ability to build and maintain collaborative and respectful relationships across the organisation and with workers.
• Ability to work flexible hours as required, to travel and spend occasional nights away from home. 
• Sound understanding of equal opportunities, data protection and confidentiality. 

The outreach work WSC undertakes is based in Scotland and therefore you will need to be based in Scotland.

Applications to consist of a CV and supporting statement no longer than one side of A4 outlining how you meet the skills and experience required

As the Digital Engagement Officer, you’ll play a crucial role in developing and delivering digital campaigns that make an impact to support fundraising and the wider organization, growing awareness of our work. You will connect with existing supporters and build new relationships, ensuring high-quality, personalised communication that drives income and contributes to a powerful supporter experience.

Scope of role

The Digital Engagement Officer plays a vital role in sharing our impact and connecting our work to new audiences. You will be responsible for the delivery of our email and social media campaigns and projects, our website and promotional marketing  materials. Reporting into the Communications and PR Manager, your knowledge and analysis will help inform and shape the communications strategy for the charity to help drive us forward.

Key Responsibilities

As Digital Engagement Officer, you will:

• Engage a wide range of supporters, partners and clients
• Data analysis and audience targeting
• Plan and deliver digital and social media campaigns
• Digital strategies
• Website maintenance and content creation
• Creation of promotional marketing materials for our various projects

Please download the full Job Description for more details.

Fundraising Marketing Officer – Lottery and Cash 

£28785 - £30300 37.5hrs per week  

Leicester based LE3 1UT with hybrid working 

Benefits include:  

• Up to 42 days annual leave, life insurance and sick pay  

• Health Care Cash Back Plan to cover every day health care costs 

• 5% employer pension contribution under salary sacrifice  

• Free eye tests and a contribution towards glasses  

• Cycle to work scheme / close to park and ride at Leicester Forest East  

• Subsidised short breaks at selected RAFA Accommodation  

About us 

The RAF (Royal Air Forces) Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.   

About the role  

This is not a generic marketing role! Whilst this position requires an abundance of creative flair and energy, you’ll be fully involved in planning marketing strategies, as well as working closely with creative and media agencies to bring our campaigns to life. Using a variety of both online and offline channels to connect with our audiences, you’ll be creating eye-catching and engaging marketing campaigns to drive our cash appeals, and increase Wings Lotto players, with the aim of maximising income to the Association.

The role involves owning and managing multiple relationships with a variety of internal and external stakeholders, to ensure our campaigns are built around data driven insight, reaching the right audience, with the right messaging, on the right channels, which ultimately deliver results. Previous project management experience will ensure you are able to plan and execute a range of projects in parallel to meet committed timescales, within a budget. 

About you   

Ideally you will have proven track record in fundraising or marketing, and desirably hold a relevant degree in this area. People skills are integral to this post as you will be working with a range of diverse stakeholders to deliver marketing activity to meet targets.  You must have the ability to understand audiences and impart information and key messages clearly, concisely and convincingly. Overall, We are looking for an individual with the desire and passion to grow our Lottery & Cash Appeal income through creative ideas, along with great organisation skills, and feel a sense of pride knowing that this work provides vital support for our RAF Community. If this sounds like you, we would love to hear from you. 

Want to join us?  

You may find it helpful to have a look at our website and social media to find out more about who we are and what we do. The full role profile and person specification is available to download on our website 

To apply 

Applications with cover letters stand a much higher chance of shortlisting so please do take some time to tell us how your skills align with this role. 

Closing Date 8am Wednesday 8 January 

The RAF Association is a Disability Confident employer. Please let us know if you require any assistance with your application. 

Job Opportunity: Chief Executive – Home-Start Stroud and Gloucester

Office based (Stonehouse GL10) but some hybrid working

Salary- £40,221 to £43,421 (pro-rata if appropriate) depending on experience

Permanent role - 30 - 37.5 hours (to be discussed at interview stage), over a minimum of 4 days per week

Are you a compassionate, experienced leader with a passion for supporting families?

Home-Start Stroud and Gloucester is looking for a Chief Executive to lead our team and guide our work supporting local families through the challenges of early parenthood. This is an exciting and rewarding opportunity to shape the future of our charity, working closely with our dedicated staff, volunteers, and Board of Trustees to bring our vision to life.

About the Role

As Chief Executive, you’ll be responsible for the day-to-day operations of the charity, ensuring we continue to provide high-quality services to families in need. While the Trustees set the strategic direction, you’ll collaborate with them to turn their plans into action. You’ll manage resources, oversee operations, lead a fantastic team, and represent Home-Start to key supporters and partners in the community. We’re looking for someone who has strong analytical abilities to evaluate service delivery and impact, along with a proven track record in securing and managing funding. You will also need to have excellent team management skills, inspiring and supporting our staff and volunteers to achieve their best.

Key Responsibilities

• Lead and oversee the charity’s day-to-day operations, ensuring our services have a meaningful impact on local families
• Work closely with our Board of Trustees to implement the charity’s strategic goals
• Analyse service delivery, identify opportunities for improvement, and track impact to ensure we’re meeting the needs of families
• Inspire, support, and manage a talented team of staff and volunteers, fostering a positive and effective working environment
• Ensure the charity’s financial sustainability by managing resources effectively and generating sustainable income
• Build and nurture relationships with key stakeholders, funders, and the local community to ensure long-term support
• Lead fundraising efforts, including securing new funding streams, and ensuring efficient use of resources to maximize impact

About You

We’re looking for an experienced leader who is passionate about making a positive difference in the community. You will have:
• Senior leadership experience, ideally in the charity, social care, or voluntary sector
• Strong analytical skills with the ability to evaluate and improve service delivery
• Extensive experience in fundraising, with a proven track record in securing and managing funding
• Excellent team management skills, with the ability to inspire and lead staff and volunteers
• The ability to work collaboratively with a Board of Trustees to deliver on strategy
• Strong operational and financial management experience
• Excellent communication skills and the ability to inspire and engage stakeholders
• A deep commitment to supporting families and communities, with a shared passion for our mission

We welcome people from all backgrounds and are committed to Equality of Opportunity and Diversity. We strive to create an inclusive environment where everyone feels valued and respected. We are also fully committed to safeguarding and promoting the welfare of children and adults and expect all staff and volunteers to share this commitment.

Closing date for applications: 13/01/25

We’d love to hear from you! Join us and be part of a team dedicated to making a real difference in the lives of local families. Together, we can help create a brighter future for those who need it most.

Who We’re Looking For and why join us

At Refugee Legal Support (RLS), we seek a visionary and compassionate leader to become our first Executive Director. This pivotal role offers the opportunity to shape the future of a values-driven legal organisation that stands in solidarity with people on the move. 

With our current strategy concluding in 2025, we’re looking for a leader who can build on our strong foundations and guide the development of our next strategic plan, ensuring organisational cohesion at every step of this journey. You will bring strategic vision, expertise, and a collaborative approach to drive RLS’s future direction, strengthen anti-racist practices and accountability whilst empowering teams across Greece, the UK, and Northern France.

This role uniquely combines strategic oversight with hands-on work, bridging urgent client needs with long-term systemic change. For a leader passionate about migrant justice and equity, this is a career-defining opportunity to sustain and grow RLS’s mission while shaping its future.

Role Overview: 

The Executive Director is a new role for RLS. The successful candidate will lead RLS through its next phase of development, providing strategic leadership, promoting organisational cohesion and accountability whilst driving the fulfilment of our mission. As a representative and advocate for RLS, the Executive Director will oversee key areas such as organisational development, strategic planning, fundraising, robust financial planning, risk management, staff well-being, and external relations.

Core Responsibilities:

1. Organisational Development

   • Review and enhance RLS’s organisational structure and cohesiveness across offices and teams.

   • Implement strategic outcomes to ensure efficient and aligned operations.

2. Strategic Planning

   • Lead on developing and delivering strategic plans in alignment with RLS’s values and mission, incorporating regular reviews.

   • Ensure the sustainability of RLS’s mission and core programmes.

3. Lead the Management Team

   • Guide and support the Management Team, fostering effective collaboration.

   • Promote project integration, efficient delivery, and cross-team development.

   • Embed and promote robust accountability.

4. Governance

   • Work with and leverage the knowledge of the RLS’s Board of Trustees and thematic sub-committees to drive positive change and ensure sustainability.

   • Work with the chair of trustees and relevant subcommittees to maintain, review and improve existing governance structures and delegation schemes to enhance efficiency.

5. Regulatory Compliance & Risk Management

   • Ensure RLS’s compliance with relevant regulations and effective risk management across operations in collaboration with managers. This includes SQM, OISC, LAA, employment law and regulations in foreign jurisdictions.

6. HR Oversight & Staff Development

   • Oversee HR functions, promote professional growth, and prioritise staff well-being.

   • Foster an inclusive and supportive working environment.

7. Fundraising & Financial Oversight

   • Deliver robust financial planning and drive RLS’s fundraising efforts in collaboration with management team and trustees.

   • Engage with key funders and develop sustainable funding strategies.

8. External Representation & Advocacy

   • Serve as the public face of RLS, advocating for our mission through media, events, and partnerships. Where considered appropriate, the Executive Director will be deputised by members of staff or management in external communications.

   • Act as a key contact for the Board of Trustees, promoting transparent communication between staff, management and board.

9. Monitoring, Evaluation, Accountability and Learning (MEAL)

   • Own, review and implement appropriate MEL frameworks and practices. 

   • Implement progressive and compassionate accountability structures to ensure transparency across the organisation.

Person Specification

Essential:

• Proven leadership in an organisation focused on human rights, migration, or a related sector.

• Strong strategic planning and organisational development experience, ideally in a fast-growing setting.

• Experience of fundraising and financial management within the third sector.

• Experience leading remote, diverse teams and implementing inclusive HR practices.

• Deep understanding of the immigration and asylum landscape in the UK and Europe.

• Exceptional communication skills, with the ability to represent RLS effectively to partners and the public.

• Be responsive

• Culturally sensitive

• Have a strong commitment to advancing migrant justice.

• A dynamic and innovative self-starter.

• Be highly organised.

• Be an active listener and a progressive leader.

• Be objective and apply good judgement in difficult situations.

• Fluent in English.

• The successful candidate will be required to obtain an enhanced DBS certificate (we cover the cost). However, a criminal record is not necessarily a barrier to recruitment but should be disclosed on application;

• Have the right to work in the UK.

Desirable:

• Deep understanding and/or experience of working in an international context.

• A qualified practising or non-practising lawyer in the area of immigration and/ or human rights.

• Lived experience related to migration, or legal knowledge in immigration and asylum.

• Language skills relevant to our areas of operation, particularly Greek or French.

• Experience and understanding of pro bono legal projects.

• Experience in public speaking, media engagement, or international advocacy.

Job Title: eCommerce Lead

Salary: £33,420 per annum

Team: Retail & Volunteer Development

Hours: 37.5 hours per week

About Shooting Star Children’s Hospices

We have an exciting opportunity for a Bank Retail Assistantto join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

It’s a great time to join Shooting Star Children’s Hospices as we are expanding our retail team and portfolio of shops.

Location: We have an exciting opportunity for an eCommerce Lead to join our team at Shooting Star Children’s Hospices at our Distribution Unit on the Lansbury Business Estate, Knaphill, Woking GU21 2EP. 

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

It’s a great time to join Shooting Star Children’s Hospices as we plan to expand our retail portfolio and eCommerce area.

About the role

Your key purpose will be manage and develop our online retail operation  to drive profit and grow income to support the hospices and retail strategy. Responsibilities include optimising our current eBay operations and developing the Hospice’s online retail presence into multi-channel sales, increasing the profitability of all online sales. In time there may be the requirement to develop a dedicated SSCH online website.

You will also be in charge of new goods, researching and advising on our small range of new stock for our shops as well as being in charge of our Christmas Card operation.

You will be required to ensure there is a smooth, professional and efficient online and new goods operation including responsibility for selection of appropriate items, producing engaging listings, pricing to optimise revenue, packing and despatching as well as maintaining excellent customer relations.

About you

This role requires proven experience of trading on eBay and other online platforms and a

A minimum of 2 years working at a mid-senior level in an e-commerce role is essential to this role as is a proactive and problem solving attitude. Experience of working in the charity retail sector and managing a team of volunteers is also desirable.

You will also have an ability to develop our Ecommerce strategy and have strong commercial acumen and understanding of online selling. You will possess excellent management skills and have good verbal and written communication skills together with a

basic technical understanding of the architecture of an ecommerce website and good knowledge of MS Office, Excel, Google Analytics, SEO, online advertising platforms eg  AdWord

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

 What we offer 

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme 

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave 

• 27 days plus Bank Holidays rising with length of service 
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service 
   
  Contractual benefits
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay 
• Flexible working arrangements 
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme 
• Blue Light discount card  

Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions 
• Cycle to work scheme
• Mental Health First Aiders 
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site 

Safeguarding 
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check. 
 
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence. 

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer. 

To apply please send a CV and covering letter outlining how your experience meets the criteria set out in the person specification.

Closing Date: Sunday, 19th January 2025 

Interview Date:  Wednesday, 29th and Friday, 31 January 2025

About us

REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.

REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.

With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector referral officer to help us deliver on our mission and vision.

REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously and grow in the role, but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.

The Role

The Referrals Officer role is critical to the charity. It ensures that our referral process is managed effectively for our clients and branches.

This is both an internal and external role. The person in this role is the first point of contact for all referral queries. You will assign referrals to branches, liaise with clients and volunteers, and maintain our CRM system.

We are seeking a strong people person with at least two years of experience operating and maintaining a CRM system regularly (ideally Salesforce). Experience working to develop a CRM system and client journey would be advantageous.

As a small charity, you will thrive in a busy environment, have excellent prioritisation skills and have a positive ‘can do’ attitude. We are a supportive team, and you will work closely with our Operations Manager and wider volunteer delivery colleagues to help REMAP support our clients and branches across the UK.

About You

We want you to bring relevant experience, passion, dedication, positivity, and flair to our work.

To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands. Ideally, you will have experience dealing with enquiries from health professionals and vulnerable clients.

You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.

Additional information about the role

Place of work: Fully remote, with occasional 2/3 nights away for year-round events.

Working Hours: Full-time, 37 hours per week

Salary: £26,000 – £29,000 dependent on experience

Holiday entitlement: Begins at 25 days per annum, in addition to public holidays.

We are a Disabled Confident employee.

Closing date for Applications: 11.59 pm Sunday 19th January 2025

Interviews: Formal interviews for the role will be held on the week commencing 3rd February 2025.

If you would like further information about the role or have any questions, please get in touch with Kelly, Operations Manager: 

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

Context of role:

2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We provide immediate casework support, as well as ongoing services including counselling, complementary therapies, play therapy, coffee mornings, support events and a respite cottage.

As we continue to expand our services across England the successful candidate will play a central role in the ongoing development of our relationships with stakeholders. Initiative and drive play an integral part of ensuring our professional stakeholders remain engaged and champion our service to those we support. The post holder will provide immediate and ongoing emotional and practical support to families, friends, witnesses and professionals affected by the sudden death of a child or young adult.

Main duties:

Service:

• To initiate immediate support for a caseload of families whose children and young people aged 0-25 have died suddenly and unexpectedly across the county you reside in and bordering counties
• To contact all families within 24-48 hours of the referrals by telephone
• Complete an initial assessment of families' needs to identify and plan the support as required in line with safeguarding and risk reduction
• Offer emotional support and advice to a case load of families through home visits and ongoing weekly telephone calls
• To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual
• To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity from the county you reside in and bordering counties
• To liaise with other professionals working alongside the family to provide a holistic and multiagency approach to support 
• Attend relevant forums within the area
• To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, the services we offer, ho to refer into the charity and bereavement awareness
• To ensure families have been offered a memory box and coordinate these when required
• Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person
• To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required
• Maintain stock of 2wish memory boxes and deliver boxes to partner organisations as required
• To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
• To signpost and/or refer to other agencies as required that can provide support as needed
• Cover members of the support team for annual leave and/or sickness
• To travel to attend in-person team meetings and in-person training as required

General:

• To be responsible for organising own work agenda, time management and administration
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake learning opportunities and seek them out for the team
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
• To attend weekend and evening community events in support of the charity as necessary
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
• Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check

Additional benefits for our employees:

• An 'Employee Assistance Programme,' including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

What we do for you:

Salary: Starting salary of £26,500 per annum, with the opportunity for an increase through the annual appraisal structure.

Contract type: Permanent

Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Location: This post is predominantly home based, with regular travel across the areas you will be covering and some travel to our Head Office in South Wales.

How to apply: Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: Friday 3rd January 2025. Interviews will commence on Monday 6th January 2025.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible. Only those shortlisted will be contacted for an interview.

Interviews may take place prior to the advertised closing date.

We're looking for a Compliance Officer to join our Property Services Team service located at our Head Office in Islington.

£30,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel valued? You'll feel at home here.

This post provides support to the compliance team with the administration of compliance activities in Look Ahead and third-party landlord properties. Compliance covers areas such as Fire Safety, Asbestos, Legionella, Electrical Safety, Gas Safety and Lifts insurance inspections.

This post will maintain systems and contracts and works closely with contractors, landlords and colleagues within the asset management and central services teams.

The focus is to administer the delivery of a high-quality service that ensures:

All properties are fully compliant with all statutory and regulatory requirements and Approved Codes of Practice.
The management of incoming compliance documents, including initial Quality Assessment and uploading onto the appropriate systems.

The monitoring of compliance activities in landlord properties, working in partnership with all landlords and stakeholders.

To monitor all necessary actions and recommendations to ensure compliance in line with Look Ahead policies and procedures.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Operational

First point of contact for all areas of compliance.
Ensure all compliance is completed in line with Look Ahead policies and procedures in compliance with Health and Safety legislation and regulatory requirements.
Be responsible for the data management of incoming compliance documents, including initial QA (for accuracy and suitability) and uploading onto the appropriate systems.
Maintain accurate compliance records and update IT systems from the activities of the compliance service.
Produce KPI's on a weekly basis for the management compliance meetings.
To co-ordinate the activities of contractors, consultants and staff relating to access and corresponding with customers.
To undertake relevant monitoring tasks as required to support the team in its partnership working with other landlords.
Conduct site meetings with Look Ahead staff, contractors, and landlords.
Support and cover compliance colleagues when they are unavailable.

Contract Management

Deliver contract administration on asbestos, legionella, fire, electrical, gas and lift contracts (planned testing, inspection and servicing, responsive repairs and improvement works).
Make visits to site to monitor contractor performance against key performance indicators.
Provide day-to-day contact for all relevant contractors and work with them to ensure the correct planning and programming of compliance services.
Contributing to contract management meetings and supporting as required.

For the full list please see our website.

About you:

Good verbal and written communication skills
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
Has a practical and logical mind and is naturally well organised.
Thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem.
Is respectful, articulate, and sensitive in style of communication.
Is motivated towards excellence and improvement of personal performance with a can do attitude.
What you'll bring:

Essential:

Good working knowledge of all areas of Compliance.
Strong IT skills particularly in MS Word and Excel.
Knowledge of housing - related regulatory and compliance requirements.
Experience in escalating concerns and following through to completion.

Desirable:

Knowledge and experience in a housing and/or support environment
Knowledge and experience with compliance systems and software, such as True Compliance.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.