Supporter Services Officer Jobs

The Housing Advice Practitioner will by providing tailored advice and guidance through mainly remote online or phone support, as well as in person housing advice at a weekly housing advice surgery in the community. The role will include advocacy, coordination with legal services, workshops, and ensuring sustained support for families. 

This new Information and Advice Support Service is established to a) provide a light touch swift response service for less complex housing issues; and b) develop mechanisms for the early identification of emerging housing problems. 

About the role  

We are looking for an experienced, motivated and compassionate support worker to deliver housing advice and practical support to individuals and families. This role involves responding to enquiries, conducting housing surgeries, and running workshops to empower clients with the knowledge and skills to address their housing-related issues. The successful candidate will work with clients to identify their needs and offer tailored solutions to help them achieve sustainable housing outcomes. In this role, you will be working in partnership with community organisations and the council to coordinate tailored support for each client to address their housing issues. The objective of the programme is to provide advice and support to clients who have problems related to their housing and to improve wellbeing and awareness of tenancy rights and housing polices.

About you  

You will have experience of working with individuals with complex needs. You will be an enthusiastic person who has empathy, patience, and a non-judgmental approach to working with clients and who thrives when working independently with a passion to support change. You will have excellent interpersonal and communication skills, knowledge of housing policies and tenants' rights, experience of delivering holistic support, be a solution-minded thinker, have a good understanding of strength-based approaches and be able work committing to promoting equality, diversity, and inclusion in all aspects of work. To work as part of a team and independently, the roles require you to think creatively and use the resources around you effectively.  

About Kineara  

Kineara is a unique community interest company and Charity that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.   

An exciting opportunity has arisen for an experienced Human Resources professional to join the leading international horse charity World Horse Welfare.

This is a newly created role to support the Head of Human Resources with the day to day running of the department, overseeing administrative tasks and providing guidance to managers and employees on policies and procedures. As part of this role, you will actively engage in enhancing communication channels and building working relationships. Working closely with the Head of HR and Departmental Managers across the charity, you will play a vital role in enhancing employee engagement and fostering a positive culture within the charity. You will also be responsible for administering payroll.

We are looking for someone who has active experience in HR administration, undertaking formal investigations and report writing, subject access requests and payroll administration. Volunteer co-ordination would be advantageous. You must be proactive, confident and capable of working with people at all levels in a variety of spheres. You must have a flexible approach to your work and be willing to work outside of normal office hours where necessary. Highly organised with excellent attention to detail is a must for this role.

CIPD Foundation Certificate is highly desirable but not essential.

The role is based in Norfolk and is a hybrid split of a minimum of 2 days in our head office in Snetterton and a maximum of 3 days at home. You will be required to visit our satellite locations based in Somerset, Lancashire and Aberdeenshire as well as attend events around the UK.

Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme and a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year). Death in service, free parking and bike to work scheme.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant will be expected to share these values.

Are you ready to make a real impact? Age UK Doncaster is looking for an energetic Outreach and Engagement Officer to join our Keep in Mind service. Keep in Mind will be delivered by a network of Delivery and Support Partners. It will bring together collective expertise to achieve a whole systems approach to Community Therapy and Support Services. This role involves engaging with communities to ensure older adults and their families and other support networks can easily access essential support and information.

Key Responsibilities:

• Community Presence: Engage in local hubs, including GP practices, care homes, and family centers, to build awareness of dementia support available in Doncaster.
• Inclusive Outreach: Ensure that under-represented groups, especially men and the LGBTQ+ community, have access to vital services.
• Relationship Building: Partner with local services to promote key resources like Your Life Doncaster and Carers Wellbeing Service.
• Gathering Community Voices: Capture real-life experiences to help guide our support efforts.

What You’ll Bring:

IT and Social Media Proficiency: Strong skills in Microsoft Office and confidence using databases to manage information accurately. Be able to oversee promotional materials and the use of ordering and promotion systems and social media.

Passion for Community Work: If you have great interpersonal and communication skills; experience in social care or health and are looking for a new career path, we’ll provide training to set you up for success.

Motivation and Empathy: A natural ability to connect with diverse, socially excluded groups and make a positive impact in their lives. Have active listening skills and be able to hold motivational person centered conversations.

The purpose of your role

We’re looking for a Recruitment Operations Officer to join our award-winning team to support the operational delivery of the recruitment, selection and onboarding processes for all Police Now programmes, to enable us to achieve our ambitious mission.

You will have oversight of the Recruitment & Marketing department’s governance structures which underpin all our day-to-day delivery; from policies and processes, to reporting infrastructure, planning, implementation and evaluation cycles, and quality assurance and compliance. This dynamic and varied role will include internal cross-team and external stakeholder collaboration, bringing structure to ambiguity, and opportunities for consistency across the organisation.

You will be a system expert, owning our candidate communications platform and supporting the continued development and best practice use of our applicant tracking system. You will manage several projects, often acting as a first escalation point for issues, troubleshooting and problem-solving queries that arise.

This is a critical role within our team and there is true scope to innovate and optimise within your areas of responsibility, with support and guidance from our Recruitment Delivery Manager, giving you the opportunity to bring your creativity alongside knowledge and experience to the team.

Key responsibilities

• Work collaboratively within our Recruitment Delivery sub-team of eight, contributing to a high-performance culture and ensuring a high-quality candidate experience.
• Take a hands-on role developing and maintaining the Recruitment & Marketing department governance structures, including taking the lead in updating policies and processes each year, as well as ownership for specific frameworks such as quality assurance and candidate experience surveys.
• Lead the continued evolution of our reporting structures, designing sophisticated dashboards and tools and regularly reporting to senior stakeholders on progress to targets, SLA compliance and operating performance. Conduct thorough evaluations at the end of each campaign to make recommendations for future improvements to our operations and delivery.
• Ensure the successful ongoing delivery of our cohort implementation and candidate journey, by maintaining and evolving our candidate communications platforms including multiple inboxes and live chat; supporting the continued development and best practice use of our applicant tracking systems; and managing stakeholder and team communication and training related to relevant systems and platforms. 
• Oversee and deliver key compliance-based projects throughout the recruitment yearly cycle on time and to a high standard, including leading our post-offer pre-employment checks such as degree certificate verification and referencing, the distribution of final offer letters, and managing cross department data handovers.
• Support with organisational data requests and work with stakeholders across different teams as a directorate Salesforce Champion. Monitor compliance and best practice to ensure we adhere to applicable requirements under GDPR.
• Ad hoc duties to support our busy team including facilitating and/or managing assessment centres and attending events.

Key Requirements 

• Motivation and passion for the Police Now mission, values, and working within the policing sector.
• Knowledge and understanding of the graduate recruitment sector or similar high-volume candidate-driven environment.
• Proficient all-round IT skills, specifically including proven expertise in Microsoft Excel, and ability to develop knowledge and proficiency of Police Now’s applicant tracking, project management, and candidate communication systems.
• Outstanding project management skills combined with high levels of planning and organising ability, able to manage a varied workload, work to short deadlines and prioritise and make decisions effectively using good judgement.
• Experience developing and nurturing external stakeholder/supplier relationships with a personable and approachable style.
• A team player with excellent interpersonal skills, able to build relationships and communicate well at all levels whilst understanding conflicting priorities and flexing working style appropriately.
• Impeccable attention to detail and the ability to identify challenges and implement solutions independently, proactively responding to situations.
• There will be a requirement for set days to be worked within the office (approximately 2-3 days per week), or stated venues, to support with the running and delivery of events, as well as infrequent travel nationwide.

What you'll get from us

• A bright, airy and modern office in Zone 1. 
• Competitive salary of£36,000 - £43,000, per annum (dependent on experience and inclusive of London weighting).
• Flexible working. 
• 27 days holiday each year, plus bank holidays.
• A range of hospitality discounts.
• Sanctus coaching (private mental health coaching for the workplace).
• Access to the Vitality programme which includes healthcare benefits, an Employee Assistance Programme and discounts.
• Training opportunities for personal development. 
• Participation in a pension scheme (with 6% employer contributions and 2% employee contributions).

Additional information

The closing date for this role is Thursday 2nd January at 9am.

Please note this role is London based with requirements to travel to our London office approximately 2-3 days per week, travel to events will also be required. 

Role Description

This role combines expertise in safeguarding with collaboration across communities, clubs, and organisations. Acting as a trusted and proactive safeguarding presence, this role ensures that everyone engaging in physical activity experiences safe, inclusive, and equitable environments. The Safeguarding and Welfare Advisor will play a key role in strengthening existing safeguarding structures while building new opportunities for collaboration and best practice across Staffordshire and Stoke-on-Trent.

Role Outcomes

• Together Active’s programmes are compliant with the latest safeguarding and welfare standards, particularly in relation to inclusivity.
• Increased trust in safeguarding processes among local clubs and organisations delivering physical activity.
• Tangible improvements in safeguarding and welfare standards across Staffordshire and Stoke-on-Trent.

What Does This Mean Day to Day?

• Collaborate with local clubs and organisations to strengthen safeguarding and welfare practices.
• Facilitate connections between community safeguarding officers, National Governing Bodies, and statutory services.
• Deliver training and guidance to Club Welfare Officers to ensure they are confident and well-equipped to fulfil their roles.
• Visit local clubs and events to raise safeguarding awareness among participants, parents/carers, and volunteers.
• Support community organisations in developing and implementing safeguarding action plans.
• Collate examples of learning and best practices to share locally and nationally.
• Promote safeguarding campaigns and initiatives to raise awareness of key welfare issues.

How We Value You

• Generous annual leave allowance: 27.5 days upon commencement of employment plus bank holidays, increasing by an additional day per year after two years of continuous employment (up to an additional 5 days).
• Three concessionary days leave over Christmas and New Year (pro rata for part-time staff).
• Death in service scheme up to the value of three times actual salary.
• Wellbeing Grant: £50 voucher per year to spend on health and wellbeing.
• Volunteer day to support an organisation or cause of your choice.
• Up to 8% employer contribution to the pension scheme.
• Reimbursement of the cost of a standard eye test as a user of visual display equipment.
• Access to Cyclescheme.
• Annual CPD courses offered by Staffordshire University.
• Online skills training platform for personal and professional development.
• Access to counselling services.

Role Description

This role focuses on creating opportunities for children and young people (CYP) to thrive through physical activity. You’ll work collaboratively with schools, community organisations, and local stakeholders to design inclusive, accessible programmes that remove barriers and promote healthier futures for CYP across Staffordshire and Stoke-on-Trent.

Role Outcomes

• Strong partnerships developed with schools, local authorities, and community organisations.
• Inclusive programmes co-designed with schools to engage underrepresented CYP.
• Sustainable pathways into physical activity created for looked-after children.
• Improved access to physical activity opportunities through tailored initiatives.

What Does This Mean Day to Day?

• Build and maintain relationships with schools, CYP providers, and community groups.
• Co-design and deliver tailored programmes to address barriers for underrepresented CYP.
• Focus on looked-after children to create meaningful, sustainable pathways into activity.
• Champion system-wide approaches to improving physical activity access and outcomes.
• Use data and insights to evaluate programmes and enhance their impact.

How We Value You

• Generous annual leave allowance: 27.5 days upon commencement of employment plus bank holidays, increasing by an additional day per year after two years of continuous employment (up to an additional 5 days).
• Three concessionary days leave over Christmas and New Year (pro rata for part-time staff).
• Death in service scheme up to the value of three times actual salary.
• Wellbeing Grant: £50 voucher per year to spend on health and wellbeing.
• Volunteer day to support an organisation or cause of your choice.
• Up to 8% employer contribution to the pension scheme.
• Reimbursement of the cost of a standard eye test as a user of visual display equipment.
• Access to Cyclescheme.
• Annual CPD courses offered by Staffordshire University.
• Online skills training platform for personal and professional development.
• Access to counselling services.

Due to the success of a new strategic direction, leading to an increase in income and impact, Newcastle Hospitals Charity has a fantastic opportunity for the right person to succeed in the role of Fundraising Coordinator.  This role will join a collaborative and energetic team who raise funds from a variety of sources including events, community fundraisers and individual giving.

One of the largest NHS charities in the UK, Newcastle Hospitals Charity (NHC) works in partnership with Newcastle Hospitals to fundraise for and to support a range of projects that go beyond public funding and enable the Trust to deliver its ambition and deliver goals that the NHS can’t do alone. Projects supported by NHC include the purchase of specialist clinical equipment; capital infrastructure and initiatives that support the health and wellbeing of patients and staff. We are proud to make a genuine difference to people’s lives each and every day.

This role plays a key part in delivering the ambitious Charity strategy, linking the hospital charity, NHS staff members, and the local community.

You’ll inspire and bring out the best in our supporters, helping them to achieve their fundraising goals. You will understand supporters’ motivations and help them to support Newcastle Hospitals Charity in the way that appeals to them. All while ensuring you offer excellent levels of communication; fundraising guidance; suitably recognise their contribution; and demonstrate the impact of their support.

You’ll form productive and positive relationships with individual donors, staff, community partners, fundraisers and volunteers, to grow productive and positive relationships with them.

You will deliver exceptional donor stewardship that meaningfully connects with supporters and grows our supporter base, whilst developing a robust prospect pipeline. Relationship management is key to this role, the ability to connect with people on a very personal level, and with compassion.

You will be responsible for establishing a strong network of community partners, raising the profile of the charity by attending key networking events and staying abreast of key sector insights and trends.

 The Operations Officer is integral to the smooth functioning of Action Tutoring’s daily operations, providing essential logistical and administrative support while serving as the initial point of contact for external stakeholders. The Operations Officer plays a key role within the Operations team by managing inquiries received via the Action Tutoring phone line and inbox and supporting the broader organisation by overseeing logistical arrangements with the Operations Manager. This includes travel and accommodation logistics, diary management, event support, resource management and office space coordination. The role involves collaborating with others, including working closely with IT service providers to ensure seamless service delivery and with the HR team to complete administrative processes for new starters and leavers. Comprehensive induction and training will be provided. Action Tutoring is committed to providing development opportunities for its staff and, as a growing charity, there are plenty of opportunities to take on new areas of responsibility.

Please read the attached job description and job pack for more information. 

Position: Stories Officer
Type: Part-time (14 hours a week), fixed term maternity cover until 16 January 2026
Location: Office-based in London with flexibility to work remotely 
Salary: £10,316 (FTE £25,791) per annum plus excellent benefits
Salary Band and Job Family: Band 1, Charity

*you’ll start at our entry point salary of £25,791 per annum, increasing to £27,403 after 6 months service and satisfactory performance and to £29,015 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.  

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award-winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.  

About this job 

We are looking for a Stories Officer to play a key role in our content work.

The Stories Officer will support the Stories Manager in producing and co-ordinating story-focused content, including blogs, features and film content. 

This role will manage the stories inbox and work with colleagues and teams to distribute this content and maximise our MS community’s impact, while ensuring our communities have a positive experience when they share their stories with us.

Closing date for applications: 9:00 on Monday 6 January 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

We’re on the look out for a new member of our team, a new member of our Executive Team, and someone that is going to be part a key part of this inspirational organisation, We Are Survivors. 

Could you be our new Criminal Justice Services Director?

Are you the person that wants to lead an amazing team of therapists working both outside in the community and inside prison and secure settings?

Do you want to inspire a team of ISVAs, the first male focused ISVA team in the UK to do more for those victims/survivors in the criminal justice process as the system across England and Wales is straining?

Do you, like us, think that every person has the capacity to create change and so want to be part of an organisation that is not only ground breaking but now the largest male victim/survivor organisation in the UK?

The Criminal Justice Services Directorate is an incredibly important part of our organisation, delivering services in the community and in secure settings including Prisons, with a range of individuals and groups that have all been impacted by sexual harms (including sexual abuse, rape and sexual exploitation, or boys and men) alongside the impact on their families and friends.

Over the past 15+ years we have grown as an organisation, both physically and metaphorically, and we’re now supporting approximately 2,500 male survivors every single year across all our services in the Community Services Directorate and the Criminal Justice Services Directorate. The current state of the criminal justice system, the difficulties in the mental health system, the cost of living and other societal pressures will make the next few years both challenging and fascinating and you could get to help shape our local and regional response, along with influencing the national discussion on tackling sexual and domestic abuse, gender-based violence, and the ever-growing prison population.

This role is one that will give you the opportunity to use your:

• strategic planning skills;
• systems leadership experience;
• people management and influencing; and
• governance and performance leadership.

You’ll work with the Community Services Director and the Operations Director, and alongside the Deputy Chief Executive Officer to be part of the Executive Leadership team; whilst supporting and working with the Chief Executive Officer to ensure we make our vision a reality.

Responsible to: Support Team Manager

Location: Based in Loughborough, England. The role requires travel to all locations where Baca Services are delivered.

Hours: 37.5 hrs per week (including evening and weekend hours on a rota)

Contract: Permanent

Salary: £24,150 - £27,760 per annum FTE

Overall Purpose

• To provide support and care to young people who are newly arrived in the country, providing the foundations for them to rebuild their strength, dignity and grow their hope for their futures.
• To partner with social workers and representatives from other agencies, for the benefit of the young people.

Duties & Responsibilities

• To be a key worker for a number of young people who are in the care of Baca, providing high quality holistic and therapeutic support for their transition to adulthood.
• To deliver young people services in line with Baca’s Theory of Change, to enable young people to achieve the following outcomes, ensuring it is of the highest quality:
• Improved Physical Wellbeing
• Improved Emotional Wellbeing
• Increased engagement with Education, Employment and Training
• Increased Social engagement
• Increased Personal Safety
• To work proactively and collaboratively to ensure all young people are safeguarded and taking the initiative in resolving any issues that may arise with young people.
• To be a role model to all young people in Baca’s care, providing care and compassion without discrimination of age, race, colour or behavioural issues.
• Support young people to understand expectations of them and the support on offer to them from Baca and other agencies.
• Support young people in developing essential life skills in line with the individual support plan to prepare them for independent living. Training young people in living skills such as washing, cleaning, cooking and safety food shopping and budgeting; proactively and intentionally in line with the Baca progress plan.
• Support young people in developing their skills and interests in education, vocation or hobbies. Ensure young people’s interests, hobbies and aspirations are identified by getting alongside young people and working with the team.
• Be an active part of a diverse environment of staff and young people from different cultures and backgrounds.
• Support young people to engage socially at Baca and in the wider community to build positive trusting relationships with others through one to one and group social times, engaging in clubs and activities.
• Take part in planning and attending day trips and Baca’s annual residential week.
• Develop excellent working partnerships with social workers, solicitors, teachers, volunteers and other partners to provide a holistic development package for each young person enabling them to become independent.
• Actively plan, prepare and participate in all meetings and events that are related to the support of the young people.
• Prepare young people for meetings and help them to understand what is being communicated.
• Transport young people, in line with our lone working policy, to events and meetings making sure they are on time using your own car in a safe and legal manner.
• Support young people to communicate and express their own wishes and voice regarding all aspects of their life and future.
• Develop and maintain excellent communication with all members of the team and all external partners and supporters.
• Keep good records and carry out all administrative work required as part of the role, such as month end reports and support plans, on time and in a consistent manner.

General

• Be adept in employing the correct procedures for dealing with any safeguarding incidences or concerns, in line with Baca’s Child, Vulnerable Adult Protection & Safeguarding Policy.
• Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca’s Confidentiality statement and Data Protection Policy.
• Adhere to all Baca’s policies and procedures.
• Be a role model, leading by example in practicing the Values of Baca.
• Play an active and supportive role within the organisation.
• Take ownership of all administrative aspects of the role.
• Treat all staff and young people fairly and without prejudice, in line with Baca’s Equality and Diversity policy.
• Ability to work flexible hours, including occasional evenings and weekends, in line with the needs of the team.

Personal specification

Baca is looking for a Support Worker who can join the support team and provide support, care and be a role model for young people who are newly arrived refugees and victims of trafficking aged 16 to 18. They will be motivated and passionate about the work that Baca does and the young people in our care.

The successful applicant will have the ability to ensure the support we give to the young people is of the highest quality and goes beyond the statutory standards set. They will be very approachable, reliable and a strong team worker. Someone who is supportive, approachable, responsible, reliable, personable and willing to be flexible. They will be a great people person who can develop key external relationships. They will also be a very organised and proactive individual. The successful applicant will need access to transport as the role requires visiting the young people in their homes and attending different appointments/meetings across the midlands. The successful applicant will subscribe to and work in line with Baca’s vision and values.

The role will require the successful candidate to complete an enhanced DBS check.

Knowledge and Understanding

• Alignment with Baca’s Value to achieve our vision, mission and strategic goals.
• Ability to respond to change at short notice.
• Able to work as part of a highly diverse group of people.
• Able to work in partnership productively with teams internally and external stakeholders.
• Knowledge of safeguarding practices.
• Able to be accountable, take responsibility and be willing to learn.
• Self-motivation and flexible attitude to work.
• Proactive individual who is willing to take initiative in getting involved in a range of activities.
• Ability to be patient, calm and tenacious in very challenging circumstances
• Have a genuine concern for and commitment to young asylum seekers/refugees, and unaccompanied young people in particular.
• Driving Licence that allows you to legally drive a car in the UK.
• Access to your own car

Please note we cannot provide sponsorship for this role. Further information about the role, competencies and experience can be found on our website.

Job Title: Volunteer Officer- VAC115

Working Hours: 37.5 hours per week (Flexible and part-time working offered by agreement)

Salary: £27,000 per annum

Contract: Permanent

Deadline: COP Sunday, 19 January 2025

Telephone Screening: CV's will be considered as they are received.  Shortlisted applicants will be contacted by telephone in the first instance. 

Interviews to take place: Monday, 27 January 2025

Location: Leeds Hospitals Charity offices with the option to work from home.

Do you want to work for a Charity that offers flexible working, training and development and a culture that is committed to the health and wellbeing of its employees?  Do you have experience in recruitment? Do you have a knack for building strong and meaningful relationships? If so, we want to speak to you.

Leeds Hospitals Charity

Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing.

People are central to everything we do at the Charity.  Our home city of Leeds is multicultural, and we embrace its diversity. Difference is to be celebrated; it inspires innovation and makes us stronger. For us equality, diversity, and inclusion are fundamental principles. They underpin our goal to support the communities of the hospitals in Leeds.

The Role

Working alongside the Volunteer Manager for Hospitals, the Volunteer Officer for Hospitals will provide support to deliver our ambitious volunteer strategy. This role will be responsible for the recruitment, training, induction and recognition of volunteers in our hospitals.

The person will: 

• Ensure that volunteers in hospital roles are recruited in line with charity recruitment procedures following SAFER recruitment practices and NHS England recruitment procedures as appropriate. 
• Build and maintain successful relationships with key stakeholders across the charity, Leeds Teaching Hospitals, and organisations across Leeds.
• Support the development and delivery of a recruitment plan for hospitals volunteering to ensure recruitment targets are met.
• Support on delivering a communication strategy that underpins recruitment targets for the hospitals.
• Ensure that all volunteers are offered an inclusive, rewarding, sustainable and equitable reward and recognition programme that regularly says thank you and aids retention. 
• Responsible for ensuring that the volunteer management database (CRM) is kept up to date for hospital volunteering and utilised in line with internal processes. 
• Deliver a volunteer training programme that ensures every volunteer in hospital roles receives appropriate mandatory and optional training as required by their role and has the opportunity for additional learning and development opportunities.

The successful candidate will have:

• 2+ years’ experience of recruiting volunteers or paid staff.
• Have a passion to work with and support volunteers of all ages, backgrounds and abilities.
• Knowledge and understanding of volunteer best practice.
• Knowledge of safeguarding and GDPR in a volunteer setting.
• Experience of designing and delivering training in different formats.
• Strong written and verbal communication skills, including networking, influencing and relationship-building skills.

Benefits:

• 27 days holiday a year plus bank holidays with the option to buy additional holiday.
• Flexible and Hybrid Working
• Volunteering Days
• Unlimited access to our online Learning & Development Portal
• Line Management Training Programme
• Pension scheme- 5% employer contribution
• Annual pay review
• Health & Wellbeing support including access to Employee Assistance Programmes and trained Mental Health First Aiders
• Life Insurance Protection
• Cyclescheme
• Car Lease Scheme
• NHS Blue Light Card and Discounts

As a Disability Confident Employer we commit to offering all applicants who consider themselves to have a disability an interview if they demonstrate they possess the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.

Thank you for taking the time to apply for our position. We appreciate your interest in Leeds Hospitals Charity. If your application is selected to continue in the interview process, a member of our HR Team will be in contact with you before the scheduled interview date.

We’re looking for a Fundraising Officer to support the development of business opportunities to generate income for the charity, ensuring development opportunities are effectively maximised principally from statutory (commissioned funding), trusts and foundations.

You will have proven experience of fundraising to generate income from trust and foundation fundraising, statutory commissioning bodies such as bid and tendering, corporate and other donors.

Key responsibilities include

To regularly research, monitor, and identify funding opportunities at a local, regional and national level with corporate and public sector funders, for the developments of existing programmes or new programmes.

To be responsible for securing regular income by submitting regular targeted funding applications as directed by Head of Service/CEO.

To apply, please download the application form from our linked website. Please return your application and monitoring form (to the email address specified on our website) by Monday 20 January 2025.

Job Title: Individual Giving Manager – VAC120

Working Hours: 37.5 hours per week

Salary: up to £40,000 per annum

Contract: Permanent

Deadline: Monday, 13 January 2025

Telephone Screening: 17- 20 January 2025

Interviews to take place: Wednesday, 29 January 2025

Location: Leeds with the option to work from home.

Do you want to work for a Charity that offers flexible working, training and development and a culture that is committed to the health and wellbeing of its employees?  Do you have previous experience working within Fundraising and have strategic skills? If so, we want to speak to you!

Leeds Hospitals Charity

Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing.

People are central to everything we do at the Charity.  Our home city of Leeds is multicultural, and we embrace its diversity. Difference is to be celebrated, it inspires innovation and makes us stronger. For us equality, diversity, and inclusion are fundamental principles. They underpin our goal to support the communities of the hospitals in Leeds.

The Role

Reporting to the Head of Individual Giving, this role will help the charity to grow unrestricted income from individuals – including regular giving, giving in appreciation, mid value giving and appeals. You will lead on plans to grow our Individual Giving supporter base, uplifting donor gifts and providing excellent supporter experience to increase retention rates through the loyalty and commitment of donors.

The person will:

· Directly manage an Individual Giving Officer.

· Manage and identify growth opportunities for key individual giving income streams including appeals, regular giving, mid value giving, supporter newsletters, digital giving and appreciation of care donations. 

· Write engaging, impactful copy to engage and motivate donors and potential new donors.

· Work with the Supporter Journeys Officer to plan, introduce and evaluate integrated supporter journeys to grow loyalty and commitment.

· Produce detailed reports on campaign performance and monitor against past performance and planned expectations.

The successful candidate will have:

· Ideally you will have 3-4 years’ experience in a similar individual giving role.

· Previous line management experience, including conducting 1-1s and appraisals.

· An understanding of charity law, GDPR, data protection, PECR and the code of fundraising practice.

· Be a natural storyteller, able to demonstrate impact of support to encourage donations and increase retention.

· Previous experience of full campaign management including briefing agencies, sourcing content, managing data, copy development, proofing, briefing stakeholders, developing campaign analysis and reporting, managing budgets.

· Experience of using a CRM database and working with data teams to update key information, segment audiences and interpret results.

Benefits:

· 27 days holiday a year plus bank holidays with the option to buy additional holiday.

· Flexible and Hybrid Working

· Volunteering Days

· Unlimited access to our online Learning & Development Portal

· Line Management Training Programme

· Pension scheme- 5% employer contribution

· Annual pay review

· Health & Wellbeing support including:

o access to an Employee Assistance Programmes and trained Mental Health First Aiders

· Life Insurance Protection

· Cyclescheme

· Car Lease Scheme

· NHS Blue Light Card and Discounts.

As a Disability Confident Employer we commit to offering all applicants who consider themselves to have a disability an interview if they demonstrate they possess the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.

Thank you for taking the time to apply for our position. We appreciate your interest in Leeds Hospitals Charity. If your application is selected to continue in the interview process, a member of our HR Team will be in contact with you before the scheduled interview date.