Supporter Services Officer Jobs

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness.

Title: Senior Practitioner Psychologist (internally this role is known as Senior Skylight Psychologist) 

Qualifications: You must be a Practitioner Psychologist qualified for at least 18 months and registered with the HCPC

Hours: Part-time and full-time opportunities available, Monday to Friday. We understand prospective candidates may want to take on this role alongside other commitments. Therefore, we are very open to considering a range of part-time working arrangements in line with Crisis’ Flexible Working Policy. Please let us know what working arrangements you are looking for when completing the application form.

Salary: Full-time salaries are as follows:

• 18 months to 4 years qualified - £53,755 (Regional), £57,755 (London) per annum FTE. 

• 5 to 7 years qualified - £56,454 (Regional), £60,454 (London) per annum FTE. 

• 8+ years qualified - £60,504 (Regional), £64,504 (London) per annum FTE. 

Please note if you are working part-time these salaries will be pro rata. Our salaries are fixed to counter inequity, and we do not negotiate at offer stage. 

Location: Crisis Skylight Birmingham, Suite 303, Rhubarb, 25 Heath Mill Lane, Digbeth, B9 4AE. This role is mainly onsite, so you can meet face-to-face with our members and team, but some homeworking is an option in line with Crisis’ Hybrid Working Policy.

About the role  

We are committed to ending the homelessness of more people using our direct services, including people with complex needs. To do this, we are seeking either full-time or part-time Practitioner Psychologists to join our fantastic team in locations around the UK.  

Crisis Skylight Birmingham has been established in the city since 2010, delivering trauma informed services to our members, all underpinned by our commitment to Psychologically Informed Environments. Crisis Skylight Birmingham is focused on finding sustainable ways to end homelessness for our members, working to housing led principles starting with securing decent homes.  Staff work with members to navigate the systems and processes in place so that members can access the services and support they need, and that they have a right to benefit from. We support members in several areas, to help members find suitable accommodation and build up the skills and resources they need to ensure they can sustain their tenancy. 

You will form part of the local Leadership team, supporting the implementation of Psychologically Informed Environments (PIEs). You will support the delivery of our work to members by offering training and leading reflective practice for staff and providing direct services to members at times.

You will also be a part of a national psychology team made up of a Lead Clinical Psychologist, two Regional Lead Clinical Psychologists, and seven Practitioner Psychologists as well as one Assistant Psychologist and Trainee Clinical Psychologists on placements. 

At Crisis, we understand more and more Practitioner Psychologists are taking on multiple part-time opportunities within the NHS, private practice and the third sector as this has been the case with our own team. Crisis and our members have benefited from employing people with a variety of different work experience and we are therefore open to considering a range of part-time working arrangements. This an opportunity for you to work within an agile and progressive charity where you can influence psychologically informed ways of working to end homelessness for good.

You will join an extraordinary team of frontline lead workers with a focus on people facing homelessness who have survived a range of difficult and traumatic experiences.  

About you  

We are looking for people who are community focused and driven by our shared values. This role brings a real opportunity to be creative and flexible in our approach to working psychologically with people who face multiple disadvantages, and to support the staff teams via training and reflective practice.

There are opportunities to provide direct support as well as working extensively with local teams and other parts of the organisation to influence policy and practice developments. We are looking for someone with post qualification experience of working within complex systems and you may have direct experience of working with people who experience homelessness.

You will be excited by the prospect of working innovatively to deliver services locally alongside the Skylight team, as well linking in closely with the wider Psychology team to develop the service.  You will be committed towards social justice, and to being an advocate for those we work with and for breaking down the systemic barriers that exclude those who need most support.

We welcome informal conversations to learn more about the role with a member of our Practitioner Psychology Team, please email us and we will arrange a call. If you would like to visit the Skylight prior to applying that can also be arranged.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Wellbeing Leave to be used flexibly.  

• And more! (Full list of benefits available on website)  

As a member of the Practitioner Psychology Team, you will have:

• Access to funds to support CPD as part of a wider commitment to ensure meeting HCPC standards. 

• Reimbursement of costs to join a professional body (e.g., ACP/BPS) 

• Bi-annual away day with the Team 

• Access to high quality clinical and professional supervision 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively.  When answering the screening questions please do be thorough, reflecting on your experience to date and using relevant examples. At least two members of staff score all applications.

Closing date: Sunday 19 January 2025 at 23:59

Interview date and location: Thursday 13 February 2025 at Crisis Skylight Birmingham, Suite 303, Rhubarb, 25 Heath Mill Lane, Digbeth, B9 4AE

Can I use Artificial Intelligence (AI) technology for my application? 

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too. 

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

 
Registered Charity Numbers: E&W1082947, SC040094  

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.

Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK. 

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

This role is strategic, creative and fast paced. The successful applicant will lead the public affairs team at Independent Age to develop influencing strategies targeting decision makers across national and local government, Parliament and Whitehall to ensure we secure policy change for older people facing financial hardship. You’ll need to be a strategic thinker, with an in-depth understanding and experience of different parliamentary levers, the ability to build strong external relationships and exceptional organisation skills. 

This is a fantastic opportunity to raise the issues that are faced by people in later life experiencing financial hardship up the political agenda, and further establish Independent Age’s profile as a key stakeholder in this space. 

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight.

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age by visiting our website.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS Certificate will be required for this role.

Closing Date: 5th January 2025 11:59pm

Interview Dates: Remote interviews on 13th and 14th January 2025

INTRODUCTION TO GIRLS NOT BRIDES

Girls Not Brides is the only global organisation uniquely focused on creating and sustaining a worldwide movement to end child, early and forced marriage and unions (CEFMU) and ensuring that this movement leads to tangible change for the girls at risk or affected by the practice. We are a network of more than 1,400 civil society organisations in over 100 countries working in partnership to end child marriage.

Our vision is a world without child marriage, where girls and women enjoy equal status with boys and men and can achieve their full potential in all aspects of their lives. Our vision challenges deeply embedded social norms that harm the lives of girls, women, and their communities.
 

INTRODUCTION TO THE ROLE

This role sits within the global communications team – part of the External Engagement directorate – at Girls Not Brides and will report to the Communications Manager. This position will play a pivotal role in supporting the organisation to reach strategic audiences, shaping conversations around ending child marriage, and positioning Girls Not Brides and our members as thought leaders. This role will shape our engagement with media as key strategic influencers and partners to advance the ending child marriage agenda, with a focus on global and cross-regional outlets.

The successful candidate will work closely with internal teams to identify opportunities to engage media in order to influence powerholders and to shape the global and cross-regional narrative around child marriage. The candidate will be responsible for ensuring timely response to breaking news, ensuring adherence to internal procedures and processes.

Job location

London, UK (hybrid with up to two days on site per week). May include international travel.

Accountable to

Communications Manager

Salary range

£32,600 rising on an annual incremental basis. Girls Not Brides also offers a generous 10% pension.

Contract

This is a permanent full-time role. The successful candidate must have the right to work in the United Kingdom.

KEY RESPONSIBILITIES
 

Media engagement and storytelling (60%)

● Develop and implement media plans aligned to communications, external engagement, and secretariat strategy.

● Manage Girls Not Brides’ press office function and media inbox, managing and coordinating day-to-day media enquiries and responding to requests in coordination with internal teams.

● Build and maintain relationships with journalists and media contacts for global and regional media outlets.

● Work with internal colleagues, including in regional teams, to proactively identify opportunities for media engagement linked to key events, moments, and learning outputs.

● Identify opportunities to position Girls Not Brides CEO, champions and members across key media outlets.

● Brief and prepare Girls Not Brides staff, champions, and members for media interviews and engagements, including developing talking points, advising on messaging, and arranging media training where necessary.

● Respond rapidly to breaking news, informing colleagues of news, and producing news pieces for the website, liaising with subject matter experts for content and evidence

● Develop, implement, and manage risk assessment, management and mitigation measures for external engagement activity.

● Develop and manage processes for Girls Not Brides positioning and response process to critical issues and news.

● Grow and maintain a database of critical media contacts.

● Monitor media coverage of child marriage around the world, identifying trends, opportunities, and risks to inform strategic decisions.

● Produce media coverage reports, maintain media logs, and report on the impact of media engagement.

● Proactively develop and disseminate press releases, opinion pieces, stories, blog posts, speeches, and other written or multimedia content to strengthen Girls Not Brides’ positioning and impact.
 

Wider communications responsibilities (40%)

● Champion ethical communication principles and processes internally and with external media contacts, ensuring best practices are followed for informed consent and ethical content gathering and storytelling, acting as the champion for ethical communications

● Gather content, including photography, film and written, applying ethical communications principles.

● Support our members in increasing their capacity to tell their stories of impact and to engage media.

● Support copywriting for blog, website and other channels as needed.

● Support design of digital and print products, marketing materials, and video storytelling as needed.

● Support translation of communications materials across our core languages.

● Play an active role in the Global Communications team and External Engagement directorate, working on whole team projects as required.
 

Wider Organisational Responsibilities

● Commit to the mission and vision of Girls Not Brides, putting these at the forefront of all planning, work and actions.

● Uphold the core values of Girls Not Brides in all areas of work and interactions with colleagues, members, partners, and other stakeholders.

● Comply with Girls Not Brides’ policies and processes, with note for safeguarding, diversity and inclusion, the code of conduct and data protection.

● Ensure that internal databases and monitoring information are kept fully up-to-date.

● Commit to ongoing personal development and learning.

● Fulfil any other reasonable requests for the advancement of Girls Not Brides.

PERSON SPECIFICATION
 

Essential experience

● Professional experience in media engagement and public relations for not-for-profit organisations, social movements, research centres, or social enterprises, or for media outlets on human rights, gender equality or international development topics, ideally across multiple regions

● Experience with media relations principles and practices, including experience in building and maintaining relationships with journalists and global media outlets.

● Experience developing and implementing public relations risk assessments, and developing and implementing response processes.

● Significant experience in creating written content, including articles, blogs, case studies, data-driven stories, people-centric stories, news, opinion, keynote speeches, etc.

● Experience in ethical content gathering, including photography, film and written storytelling, and knowledge of ethical best practices and standards for public relations professionals.

● Experience using and maintaining asset management systems.

● Experience identifying and tracking media coverage and trends, and using insights to inform future planning.
 

Essential skills and knowledge

● Excellent written communication skills, with the ability to effectively convey complex ideas and key messages with nuance to diverse audiences.

● Excellent networking, interpersonal and relationship-building skills, as well as the ability to persuade and inspire others.

● Proficiency in crafting compelling written storytelling content for various platforms, including media, press, website, blog, and newsletters.

● Crisis management skills, with the ability to handle sensitive issues and maintain composure under pressure.

● Strong knowledge and demonstrable engagement in current affairs and girls’ and women’s rights.

● Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures.

● Proactive, excellent time management, and able to meet rapid deadlines and respond rapidly to changing priorities.

● In-depth knowledge of media monitoring and media management platforms.

● Understanding of how media engagement fits into a multi-channel strategy for influence.

Desirable skills and knowledge

● Skilled at using third-party email marketing tools, such as Campaign Monitor

● Skilled at producing graphics and video content across relevant programmes, including Canva, CapCut and the Adobe Creative Suite

● Able to speak, read, and write in at least one other language, ideally French, or Spanish.

Essential values and attributes

● Strong commitment to the mission and values of Girls Not Brides and our vision in relation to addressing child marriage and gender justice.

● Team player spirit, proactive and able to confidently take initiative and make appropriate decisions.

● Willingness to work flexibly and regularly travel internationally, as necessary.
 

Safeguarding

Girls Not Brides is committed to safeguarding all children, young people and adults at risk with whom our staff and representatives work and interface. Any employment with Girls Not Brides may be subject to the satisfactory completion of a background check and a criminal records check, which can include but is not limited to; an overseas police record check, a Disclosure and Barring Service Check (for those based in the UK) or an International Criminal Record Check (if applicable).
 

How to apply

Girls Not Brides is an equal opportunities employer. We embrace diversity, equal opportunity and inclusion in a serious way. We are committed to building a staff body that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

The closing date for this role is 09:00 GMT on 14 January 2025.
 
In-person interviews will be conducted between 22-31 January 2025.

To apply, please click on the ‘Apply now’ button on the job page and submit your CV and a brief cover letter clearly demonstrating how you meet the criteria.

We regret that due to the large number of applications anticipated, only shortlisted candidates will be contacted.

Team: Customer Complaints

Location: Homebased with travel for meetings & events

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £41,363 per annum

Contract: Permanent  

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Complaints Manager:

• The Complaints Manager will be responsible for embedding Cats Protection’s new charity-wide ‘Complaints Policy & Procedure’.
• Cats Protection is serious about creating a cultural change as part of its 10-year strategy that positions the organisation as customer-centric, putting customers at the heart of everything we do, anticipating needs and building life-long relationships that mean we can be there for all cats. This is not possible without improving our existing complaints processes so anyone who complains to Cats Protection receives superb customer & supporter service

About the Customer Complaints team:  

• We sit within the Marketing & Income Generation directorate
• This new team will oversee the day-to-day complaints against Cats Protection. The team will also support Cats Protection’s Subject Matter Experts in handling specialist, technical complaints through regular training on delivering an excellent service, expert advice on triaging complaints, monitoring complaint reporting and learnings to internal and external stakeholders to pinpoint improvements.
• We currently have a team of 3

What we’re looking for in our Complaints Manager:

• Extensive experience in overseeing the management of the complaints process and complaint responses, ensuring an effective resolution and high level of customer service delivered, preferably in a not-for-profit and/or multisite organisation
• Proven experience of working in a customer-focused and professional environment managing operational processes effectively
• Proven experience or working with stakeholders at all levels including senior leadership with confidence and integrity
• Experience of managing databases & systems for data entry and generation of reporting, managing the roll out of a new system would also be preferable

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Please contact for a copy of the job description

Application closing date: 8th January 2025

Virtual interview date: 23rd – 28th January 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form

2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Role details

This is a maternity cover role with a fixed-term contract of twelve months.  

Given the close connection with women who have faced trauma and experienced violence and the faith-based nature of the charity culture, there are Genuine Occupational Requirements (as set out in the Equality Act 2010) for the postholder to be female and actively supportive of the Christian faith.

Please note that this is one of two maternity cover posts currently advertised by Strength & Stem. We are also looking for an Interim Programme Director (maternity cover post).

Role Title: Interim CEO

Reports to:  Chair of Trustees

Background: Leadership, strategy, governance, fundraising, operations.

Hours: 0.5 FTE. This is the equivalent of 2.5 days a week (18.75 hours) but there is mutual flexibility in the structure of how these hours are agreed.  Some attendance at the programme in Kings Cross, London and at evening or weekend meetings will be required.

Salary: £50,000 pro-rata, equating to £25,000 per year for 2.5 days per week (18.75 hours per week). Reasonable programme-related travel expenses will be covered (this does not include accommodation). 

Location: Hybrid working with some travel into London and other locations as required. 

Start date: March 2025.

To see the full job description and person specification, please visit our website and download the Job Description.

About Strength & Stem

Strength & Stem is a charity and social enterprise that uses floristry to help female modern slavery survivors experience restoration and empowerment.

Our core programme, “Flowers for the Future”, is led by a small staff team and runs annually from May to January in Kings Cross London. Over nine months, participants complete vocational floristry training, prevocational and wellbeing skills training, mentorship, and work experience to increase their agency, strengthen relationships and wellbeing, and become prepared for employment. Working with flowers, participants gain valuable skills, build a brighter future, and engage with a therapeutic tool to support their healing from trauma.  

Ultimately, our vision is to see survivors restored from their trauma, empowered for the future, and able to sustain a good quality of life.

Strength and Stem started with a pilot project in 2019, and we are now in our third year of running a programme based on a well-developed theory of change and monitoring and evaluation approach.

We are a values-led and faith-based organisation which welcomes everyone and works hard to live out its values of

• Empowerment
• Restoration
• Inclusivity
• Connection
• Regular Reflection
• Creativity

Role summary

The Interim CEO will be responsible for providing leadership and effective management to achieve the charity's mission and goals. They will oversee all aspects of the organisation, including impact, fundraising, financial management, and stakeholder relations.

As Interim CEO you will be expected to safeguard the charity’s culture and staff wellbeing, ensure the continued delivery and effectiveness of our high-quality programme, and ensure the organisation remains financially fit for the future.

We are looking for a versatile, forward-thinking, and empathetic leader with excellent communication abilities, fundraising expertise, a commitment to support the organisation through its period of growth and change, and a deep dedication to empowering survivors of modern slavery.

How to apply

Please send an up-to-date CV along with a cover letter of no more than two pages to the email address outlined in the Job Description.

Please ensure your cover letter references how your skills and experience match the job description.

The application deadline is midnight on Wednesday the 8th of January 2025.

Location: Hybrid working part London Office (Islington, London) part home work. The post holder will work a minimum of 1 day per week in the office.

Salary: £40,450 per annum  
Hours: 35 hours per week 

This is a full-time permanent position.

Interviews will be scheduled as and when applications are received. Please apply promptly as the vacancy will close once we have appointed a successful candidate. 

Who we are looking for 

You’ll be joining our Fundraising and Engagement team at an exciting time as we leverage our new, global brand to engage and recruit supporters and raise essential funds to power our work.

We’re looking for a strategic, insights-led individual to join our passionate Supporter Marketing & Experience team and lead Individual Giving. The team is on an exciting journey of growth as we prepare to launch a new Membership product to unlock our connected masses and grow our Legacies programme.

With your insight-led approach and direct marketing expertise, you’ll help shape the programme, working closely with the Head of Supporter Marketing & Experience. 

Experience required 

• ​Leading and managing a team

• Planning, managing and evaluating multi-channel direct marketing campaigns for supporter acquisition and retention 

• Planning, executing and evaluating integrated supporter journeys, using digital and email platforms

• Developing and monitoring KPI’s and reporting to drive decision making

• Collaborative working with multiple internal and external partners including fundraising & marketing agencies 

• Planning and managing projects and budgets

• Evaluation and reporting of direct marketing activities

• Working in a recognised database 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements

• Flexible working and will consider compressed hours

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment

• Season ticket and cycle loan

• Pension scheme

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

We are seeking a highly organised and detail-oriented Lead Project Officer to oversee the coordination and execution of the WorkWell project within our Employability Team. This role involves the overall management of the project, ensuring all timelines, resources, and deliverables are met. The successful candidate will be responsible for gathering and consolidating information from various departments, compiling comprehensive reports, and ensuring clear communication across all stakeholders.

The WorkWell scheme is a voluntary program that helps people with health conditions or disabilities return to work or stay in their current role, and there are a number of pilot programmes of work being developed across the country. Programmes of work include:

• an early-intervention work and health assessment service, with low-intensity holistic support for their health-related barriers to employment (such as employer liaison and work and health coaching)

• a single gateway into services that are available locally to tackle their specific needs. This could include healthcare professionals, community sector services, health promotion programmes, more intensive employment support, and much more

Hertfordshire and West Essex Integrated Care System are now keen to apply learning from the WorkWell pilot sites and review their current work and health assessment services and develop recommendations to provide improved support to our population - and these roles are key in understanding this learning and developing those recommendations.

So if you are a proactive individual and:

· are well organised

· can work under pressure

· have attention to detail

· have good communication skills

· are competent in Microsoft products (Word, Excel, Outlook, etc)

We would love to hear from you!

The club is a high impact, longstanding community-based youth organisation based in West London, currently operating out of seven sites.

Whilst offering traditional youth work activities, we are increasingly focused on educational opportunity and addressing violence and gang culture.  We work with young people who are on the periphery of gangs and criminality, who are at high risk of being groomed and exploited. We also support children who struggle to stay in the classroom to continue in their education. We allow young people to make mistakes, learn and move forward.

The club has implemented a recent operational review, investing in people, programmes, governance and operating structures, that have enhanced our capacity to deliver effectively.

We are establishing a track record of delivering complex, innovative and difficult programmes, to young people, who are often underserved and misunderstood. We believe in second chances.

Chief Executive Officer
Salary circa £70,000
Full time
Hybrid (4 days per week in West London office)  

As the CEO, you will be responsible for helping to deliver life-changing services and activities to support more than 300 young people each year.  You will need to work closely with a highly regarded existing senior leadership team, who have been responsible for developing and delivering our programming and come with a deep knowledge of our community. You will play a pivotal role in the overall leadership and management of the organisation,  and will be responsible for ensuring the seamless operation of the club. Your focus will encompass key areas including: Strategy, HR and Personnel Management, Policy and Governance Implementation, Key Stakeholder Management, Board Communication, Leadership Team Management, and Operations. We also developing further fund-raising strategies, as we approach our 150th anniversary, to enhance our current programming and facilities.

We are seeking candidates with the following:

• Previous experience leading a similar organisation
• Experience overseeing and embedding the operational functions of a similar sized organisation, to ensure robust delivery and regulatory compliance. 
• Strong HR experience and expertise
• Strong communication skills
• Capacity to support our fund-raising team.

Experience working with young people, and/or in a frontline service delivery organisation, working with stakeholders including local authorities, social services, and other agencies, is desirable, but not essential.

Recruitment Timetable

Deadline for applications: Sunday 12th January (midnight) 2025
Interviews with Prospectus: w/c 20th January 2025
Interviews with organisation: 4th or 5th February 2025

How to apply
To apply, please send your CV in the first instance via the Prospectus website.

If you have any queries or would like to discuss the role in more detail, please contact Jane Ray or Sam Bayett at Prospectus.

About This Job

Join Cadet Digital Service as our Quality Assurance Engineer and play a pivotal role in ensuring the UK’s Cadet Forces MIS and associated web apps are maintained to an exceptional standard. We are looking for a dedicated and detail-oriented Quality Assurance (QA) Engineer to join our Agile Delivery team. If you are passionate about ensuring the highest quality implementation and delivery of web applications and have a proven track record in both manual and automated testing, we’d love to hear from you!

Essential Skills

· Proven experience in manual testing of web applications.

· Solid understanding of SDLC, Agile, and SCRUM methodologies.

· Good general education with evidence of continuing personal and professional development

· Experience with test management and bug tracking tools. (e.g. Azure DevOps or JIRA).

· Strong ability to analyse testing outcomes, identify root causes of issues, and work collaboratively to find effective solutions.

· Excellent verbal and written communication skills to convey testing results, issues, and recommendations

Willingness to learn new tools, adapt to changing technologies, and continuously improve testing methods.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our Aldershot office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV by 23:59 hrs on Sunday 5th January 2025.

Interviews will be held (virtually) during the week commencing Monday 13th January 2025.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Closing date: Tuesday 14th January 2025 at 9am

Working arrangements: Remote working, permanent, regular or ad hoc (with frequent travel to London if not London-based) Please note that we also have approximately 3-4 team retreats per year which could be located anywhere nationally.

We have an exciting opening for someone to join our team as the Head of our Campaigns By You (CBY) team. We need a campaigns expert who understands politics, digital campaigning, platform management, partnership working and how to win both national and local grass roots campaigns.

The Head of Campaigns By You leads the CBY department, crafting plans and supporting the team to run impactful national and local campaigns launched by supporters and partner organisations, which aim to shape the country to be fair, respectful and sustainable. This role oversees the development, outreach and growth of our CBY platform to ensure that we’re giving the best possible support to petition starters and attracting a growing number of petition starters and partner organisations who share our values.

The Head of Campaigns By You must overview and lead the CBY team’s campaign outputs and the performance of the tech platform to ensure organisational health and sustainability. They manage risk, and are the escalation point for moderation decisions on what we host. They balance the CBY campaign team’s campaign portfolio to ensure that it’s engaging thousands of supporters and fundraising effectively in order to create political impact – and they lead the team to collaborate across the wider function and organisation. This is not a hands off role, you’ll be expected to lead the team by example.

Your background and experience

We are looking for someone who understands 38 Degrees, our model and our organisational culture already, and our fierce determination to change our country – campaigning to do so without fear or favour whoever is in power. You will have worked at, or with, a similar organisation to us, where our supporters are our purpose, and you’ll be ready to engage in discussions about campaigning tactics and way of working from day one.

The CBY platform is central to our mission to give people power in order to make the country fair, respectful and sustainable. You understand how to translate complex issues into everyday understandable language and you’re experienced in running digital and offline campaigns that create change in local, national, political and corporate issue areas.

You’ll have experience of working in productive and positive environments, and you’ll have insight into how teams can be set up for success in a campaigning space.

You’ll be adept and experienced at project management, understand the pressures the team face working in a fast paced reactive environment and be able to get the best of people in this context to help deliver on longer term, strategic goals alongside making the most of quick reactive opportunities.

And most of all, you will be a positive, practical person who can work with others, bringing them with you, to solve problems in a collaborative way.

About us

38 Degrees is one of the UK’s biggest campaigning communities, involving over a million supporters who campaign to make the UK a better place. We’re united by a shared vision to create a fairer and more respectful UK and a more sustainable world.

In the space of a week, millions of supporters could be campaigning on anything from protecting our NHS and stopping cuts to Universal Credit, to saving local green spaces and protecting our democracy.

38 Degrees is fiercely independent. We are primarily funded by small donations from hundreds of thousands of members of the public from all over the UK. This independence means we never have to hold ourselves back from taking on those with power and can truly listen to our supporters.

Why you’ll want to work here

The 38 Degrees culture is honest, kind, supportive, courageous, and respectful. We move fast, and frequently change plans to respond to events. We work hard but we also have fun. We regularly enjoy team away days and social hours.

Benefits include:

27 days holiday per year (plus bank holidays); Office closure between Christmas and New year; 9-day fortnight (office closed every other Friday); 4pm closure on the alternate Friday; Flexibility to work 90 days per tax year (30 day maximum per travel in any location as per approval process); One month paid sabbatical leave after 5 years of service; Employer pension contribution; 24 hour employee assistance programme; Enhanced family leave policies; Cycle to work scheme; Employer paid annual flu vaccination; Rental deposit loan; Contribution to eye tests/glasses; Learning and development budget.

Our commitment to Diversity & Inclusion

We’re especially keen to hear from people who’ll bring lived experience of the issues we work on and who’ll make our team more diverse as a result. So if you’re Black, Asian or from any other minority ethnic group, if you’re disabled, LGBTQIA+, or if you’re from a working class home, your application will be especially welcome. And thanks to our flexible home working approach and network of offices, we have a staff team that is increasingly based across the UK. We’re keen to continue diversifying geographically, so that we’re rooted in our supporters’ communities.

To make sure that we are able to reach our goal of a diverse team we have equal opportunities monitoring requirements. Your application will not be complete without the equal opportunities monitoring form.

38 Degrees is committed to inclusive working practices, so during the application process we commit to:

• • Paying for childcare whilst you’re at 38 Degrees interviews or tasks
  • Paying for your travel costs to the office and back – and for overnight accommodation if you’re travelling from a long distance for an interview although at present the majority of interviews are held online using zoom.
  • Making any reasonable adjustments – for example ensuring we have a BSL interpreters organised in advance if you’d need one
  • If there anything else you’re concerned about or think we could provide, please let us know.

To be successful in your application you must meet the essential requirements for this role and answer the questions below which are part of the selection criteria. Without completion of this task your application cannot be considered.

The successful candidate must have the right to work in the UK at the time of appointment.

Application Questions (max word count: 2000 words across all questions)

1. Tell us about a digital campaign you have been part of, including what you were trying to achieve, how you developed a strategy, how you brought team members together to action the plan, and what the results you achieved.

2. 38 Degrees is a digital-first, people-powered campaigning organisation where millions of people do something small to add up to bigger political and corporate change. Tell us about a time you’ve worked with a similar model – and why you think this specific form of campaigning can make a difference in the country.

3. Alongside offering free petition technology to individual members of the public, our CBY platform enables us to partner with other organisations so that they can run campaigns on our systems. Knowing what you do about 38 Degrees and our political positioning, who do you think would be a good new partner organisation for us to approach to work with and why?

4. You’ve noticed a news story blowing up this morning about unfair conditions for delivery drivers, it’s headline news across the country. We want to get a petition live by this afternoon and ideally have someone with a personal story as the petition starter. What sort of person would make the best story teller, and how would you go about finding them and persuading them to start a petition?

About Reprieve:

Reprieve works with the most disenfranchised people in society. Our aim is simple: to consign the death penalty and abuses carried out in the name of “counter-terrorism” or “national security” to history, drawing public and political attention to these past harms with a view to preventing them from occurring again. 

In our view, you can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins. 

Reprieve’s staff is made up of courageous and committed human rights defenders. Founded in 1999, we provide free legal and investigative support to people facing the death penalty and those victimised by states’ abusive counter-terror policies – rendition, torture, arbitrary detention and extrajudicial killing. 

We fight our clients’ cases in courts around the world; investigate their mistreatment; and advocate on their behalf, encouraging public and political debate of human rights issues. 

Reprieve’s main office is in Aldgate, London, UK. Reprieve also supports full-time Fellows, who work as lawyers, investigators and campaigners in the countries in which we work. We work closely with a number of partner organisations in jurisdictions all over the world, who provide access to clients, expertise, knowledge and guidance on specific issues or regions. We work in cooperation with relevant government officials, individual lawyers and human rights defenders, as well as individual, corporate and foundation funders to further the cause of our shared goals.

Reprieve works in close partnership with its independent sibling organisation Reprieve US.  This collaboration is mutually beneficial to both Reprieve and Reprieve US as it enables each organisation to work more effectively and take advantage of the strategic locations to increase the impact of our work.

The Role:

The role of the Finance Officer is to assist the Head of Finance in overseeing the financial health of the organisation, and to ensure that the Head of Finance is efficiently supported in his day to day financial responsibilities. 

The Finance Officer will be line managed by the Head of Finance. They will also work closely with the Joint Executive Director, The Development Team, notably the Database and Insight Officer and the wider casework team, fellows and consultants. They will lead on paying Fellows, consultants and other contractors, as well as suppliers. They will also assist with reconciling Reprieve’s various accounts and ensuring that its transactions on Sage sync with its other databases or are appropriately reconciled. 

The following  skills are required: commitment to the organisation’s goals; relevant accountancy qualification or experience; excellent time management and organisational skills; ability to meet deadlines and work to high standards under pressure; willingness to undertake routine tasks; good communication skills including face to face, telephone & written; ability to translate financial data into accessible and easily digestible information; IT literate, particularly in Sage and Excel packages; good organisational skills; ability to work as part of a team in a collegiate and diverse environment. An accounting qualification would be highly desirable but not essential. 

For a full job spec, please download the job description.

Length and Salary:

This is a part time (4 days a week) position. The salary is £42,193 pro rata, per annum, less any required deductions for income tax and national insurance. 

This role is based in Reprieve’s London office. Reprieve operates a hybrid working model and we require staff to work 40% per week from the London office and the rest of the week from home. Applicants must have the right to work in the UK currently and for the duration of the contract, which will be checked prior to interview.

Reprieve is proud to have an open and transparent pay structure, governed by a 2:1 pay ratio between the highest-paid member of staff and the lowest-paid member of staff. We are a flexible employer and offer a range of nonfinancial benefits to employees. We welcome applications from a range of backgrounds.

Reprieve is an equal opportunity employer and we particularly welcome applicants from Black and minority ethnic communities, members of the LGBTQI community, and those with disabilities. Reprieve is committed to fighting racism and advancing racial justice, both in our work and within Reprieve. 

How to apply

Please download the application form and job description for full details. 
To apply, please upload a completed application form to our recruitment portal by 23:59 GMT on 12 January 2025.

Please note that cover letters, CVs and other documents cannot be considered for this role and should not be submitted. 

The Society for Endocrinology is seeking a Clinical Data Officer to support the national data collection and analysis of endocrine research projects. By curating large patient-centric data sets we will facilitate research into endocrine conditions, ultimately to improve patient outcomes.

The post will assist the Clinical Programme Manager and Clinical Programme Officer with the governance of the research projects, and assist in the direct clinical data collection from sites across the UK. This post will require travel to these NHS sites. 

Citizens Advice New Forest is seeking an Advice Operations Manager to lead our dedicated team of staff and volunteers in delivering exceptional, high-quality advice services to our community. This is a pivotal role, working closely with the Chief Executive to oversee the daily running and development of our advice operation, including face-to-face support for our most vulnerable clients to meet evolving community needs.

We are looking for someone with:

• Proven leadership skills and the ability to inspire and support a diverse team.
• Strong operational management experience, ideally in advice services or a similar environment.
• A good understanding of welfare benefits, housing, employment, and debt advice.
• A commitment to equality, diversity, and inclusion in all aspects of their work.
• Excellent communication and collaboration skills to work effectively with stakeholders across the district.

Whether you’re experienced in advice services or have transferable skills from another sector, we’d love to hear from you. We welcome candidates who are proactive, adaptable, and passionate about making a difference, with the opportunity to grow professionally within our supportive and flexible workplace.

Key responsibilities include:

• Ensuring the smooth and high-quality delivery of our Generalist Advice Service.
• Overseeing staff and volunteer recruitment, training and performance.
• Managing compliance with legal and regulatory requirements, including safeguarding and quality assurance.
• Supporting advocacy efforts to address issues affecting our clients at local and national levels.

Citizens Advice New Forest is committed to equity, diversity, and inclusion and actively encourages applications from people underrepresented in our organization and sector, including people of colour, LGBTQ+ people, and disabled people.

To Apply:

Please send your CV and a cover letter (no more than 500 words).

Closing Date: Monday 6th January 2025,  but applications will be reviewed on a rolling basis.

Join us and help make a difference in our community. Together, we can solve problems, advocate for change, and create a better future for everyone.

We’re looking for a Fundraising Officer to support the development of business opportunities to generate income for the charity, ensuring development opportunities are effectively maximised principally from statutory (commissioned funding), trusts and foundations.

You will have proven experience of fundraising to generate income from trust and foundation fundraising, statutory commissioning bodies such as bid and tendering, corporate and other donors.

Key responsibilities include

To regularly research, monitor, and identify funding opportunities at a local, regional and national level with corporate and public sector funders, for the developments of existing programmes or new programmes.

To be responsible for securing regular income by submitting regular targeted funding applications as directed by Head of Service/CEO.

To apply, please download the application form from our linked website. Please return your application and monitoring form (to the email address specified on our website) by Monday 20 January 2025.