Citizens Advice New Forest

Who we are

At Citizens Advice New Forest (CANF), we provide free, confidential, and impartial advice to anyone in need. We have fully trained advisers and can offer advice on a wide range of problems we all face at some point in our lives, like employment, consumer issues, and housing. We are an independent charity serving the community of the New Forest District, we are open to everyone who lives or works in the New Forest. 

Aims:

• To provide the advice people need for the problems they face, empowering them to make informed decisions and tackle life’s problems with confidence.
• To improve the policies and practices that affect people’s lives.

With friendly local offices and advice sessions held in community spaces across the New Forest, we’re part of the community ready to support people in person, by phone, or online.

Our culture and values

Citizens Advice New Forest (CANF) is an inclusive, purpose driven workplace that listens, works together, is open and honest, accessible and helps everyone be the best they can be.

Purpose driven we always focus on the people who need our help.

People focused we recognise, value and reward contributions and talents in an open, fair, and meaningful way.

Collaborative we build relationships across teams and locations to foster innovation and inclusive ways of working.

Transparent we are open and honest, sharing information early and often whenever we can.

Equality, diversity and inclusion policy

EDI is of strategic importance within Citizens Advice New Forest (CANF) and recognised as integral to all we do as a service. 

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people.

We are also a flexible employer, so our roles may suit anyone who’d prefer a flexible arrangement to help their work/life balance.