Supporter Services Officer Jobs

The Role: Operations Manager

We are seeking an inspiring and dedicated Operations Manager to play a key role in our organisation, leading and supporting our passionate staff team of eight people and managing daily operations at M13 Youth Project, supported by and reporting to the Founder.

You will lead on the smooth running of operations, working closely with youth work staff to nurture a trusting, inclusive and dedicated working culture, which enables staff and young people to feel safe, valued and hopeful and to develop excellent work together.

You will be responsible for overseeing the ongoing development of our staff team, including scheduling staff and activities, managing working hours and absence, line managing staff, supporting recruitment, induction, disciplinary and grievance processes and being the first point of contact for the team.

This role requires experience and capability in managing processes and people, with good organisational skills, attention to detail, emotional intelligence and dedication to completing tasks. Empathy, good sense, creativity and ability to manage competing priorities are essential, along with the ability to co-design solutions to effectively manage any issues arising in the office environment, whilst ensuring high quality youth work and excellent external relationships with partners.

Whilst knowledge of and previous experience within a youth and play work context is not a requirement, you will have an appreciation of and commitment to seeing children and young people’s lives enriched, and to developing an understanding of our approach to youth and play work. If required, the Founder will continue as Designated Safeguarding Lead and professional practice supervisor of youth & play work staff.

Diversity, equity, inclusion and anti-oppressive practice are important to us at M13 Youth Project across all areas of the organisation and we welcome applications from people of all backgrounds.

Your key role in effectively managing operations will free up the Founder to lead and focus on overall finance management, fundraising and on the strategic leadership, evaluation and development of M13, our Trustees and youth board, and the A6 Youth & Play Partnership, which M13 leads.

This is an exciting role for someone eager to make a significant difference to an amazing youth work charity: maintaining our high standard of work; supporting our 30th Anniversary celebrations; contributing knowledge, skills and passion to enhance and develop our current and future operations; and leading a team that creates life-enhancing youth and play activities that support the safety, growth, joy and well-being of children, young people and young dads.

Please refer to the Recruitment Pack for the full Job Description and Person Specification.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness.

Title: Senior Practitioner Psychologist (internally this role is known as Senior Skylight Psychologist) 

Qualifications: You must be a Practitioner Psychologist qualified for at least 18 months and registered with the HCPC

Hours: Part-time and full-time opportunities available, Monday to Friday. We understand prospective candidates may want to take on this role alongside other commitments. Therefore, we are very open to considering a range of part-time working arrangements in line with Crisis’ Flexible Working Policy. Please let us know what working arrangements you are looking for when completing the application form.

Salary: Full-time salaries are as follows:

• 18 months to 4 years qualified - £53,755 (Regional), £57,755 (London) per annum FTE. 

• 5 to 7 years qualified - £56,454 (Regional), £60,454 (London) per annum FTE. 

• 8+ years qualified - £60,504 (Regional), £64,504 (London) per annum FTE. 

Please note if you are working part-time these salaries will be pro rata. Our salaries are fixed to counter inequity, and we do not negotiate at offer stage. 

Location: Crisis Skylight Birmingham, Suite 303, Rhubarb, 25 Heath Mill Lane, Digbeth, B9 4AE. This role is mainly onsite, so you can meet face-to-face with our members and team, but some homeworking is an option in line with Crisis’ Hybrid Working Policy.

About the role  

We are committed to ending the homelessness of more people using our direct services, including people with complex needs. To do this, we are seeking either full-time or part-time Practitioner Psychologists to join our fantastic team in locations around the UK.  

Crisis Skylight Birmingham has been established in the city since 2010, delivering trauma informed services to our members, all underpinned by our commitment to Psychologically Informed Environments. Crisis Skylight Birmingham is focused on finding sustainable ways to end homelessness for our members, working to housing led principles starting with securing decent homes.  Staff work with members to navigate the systems and processes in place so that members can access the services and support they need, and that they have a right to benefit from. We support members in several areas, to help members find suitable accommodation and build up the skills and resources they need to ensure they can sustain their tenancy. 

You will form part of the local Leadership team, supporting the implementation of Psychologically Informed Environments (PIEs). You will support the delivery of our work to members by offering training and leading reflective practice for staff and providing direct services to members at times.

You will also be a part of a national psychology team made up of a Lead Clinical Psychologist, two Regional Lead Clinical Psychologists, and seven Practitioner Psychologists as well as one Assistant Psychologist and Trainee Clinical Psychologists on placements. 

At Crisis, we understand more and more Practitioner Psychologists are taking on multiple part-time opportunities within the NHS, private practice and the third sector as this has been the case with our own team. Crisis and our members have benefited from employing people with a variety of different work experience and we are therefore open to considering a range of part-time working arrangements. This an opportunity for you to work within an agile and progressive charity where you can influence psychologically informed ways of working to end homelessness for good.

You will join an extraordinary team of frontline lead workers with a focus on people facing homelessness who have survived a range of difficult and traumatic experiences.  

About you  

We are looking for people who are community focused and driven by our shared values. This role brings a real opportunity to be creative and flexible in our approach to working psychologically with people who face multiple disadvantages, and to support the staff teams via training and reflective practice.

There are opportunities to provide direct support as well as working extensively with local teams and other parts of the organisation to influence policy and practice developments. We are looking for someone with post qualification experience of working within complex systems and you may have direct experience of working with people who experience homelessness.

You will be excited by the prospect of working innovatively to deliver services locally alongside the Skylight team, as well linking in closely with the wider Psychology team to develop the service.  You will be committed towards social justice, and to being an advocate for those we work with and for breaking down the systemic barriers that exclude those who need most support.

We welcome informal conversations to learn more about the role with a member of our Practitioner Psychology Team, please email us and we will arrange a call. If you would like to visit the Skylight prior to applying that can also be arranged.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Wellbeing Leave to be used flexibly.  

• And more! (Full list of benefits available on website)  

As a member of the Practitioner Psychology Team, you will have:

• Access to funds to support CPD as part of a wider commitment to ensure meeting HCPC standards. 

• Reimbursement of costs to join a professional body (e.g., ACP/BPS) 

• Bi-annual away day with the Team 

• Access to high quality clinical and professional supervision 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively.  When answering the screening questions please do be thorough, reflecting on your experience to date and using relevant examples. At least two members of staff score all applications.

Closing date: Sunday 19 January 2025 at 23:59

Interview date and location: Thursday 13 February 2025 at Crisis Skylight Birmingham, Suite 303, Rhubarb, 25 Heath Mill Lane, Digbeth, B9 4AE

Can I use Artificial Intelligence (AI) technology for my application? 

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too. 

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

 
Registered Charity Numbers: E&W1082947, SC040094  

Role: Casework Services Manager
Location: Homebased - Scotland
Contract Type: Permanent
Hours: Full Time 35hrs per week
Salary: £36,720 per annum

We have an exciting opportunity for a Casework Services Manager to lead the Area team of Case Officers and Casework Services Coordinators ensuring that the team delivers high quality person-centred advice and support to beneficiaries and other stakeholders.
In the role, you will also undertake line management responsibilities for your team whilst fostering a positive, inclusive, and diverse work culture and overseeing the recruitment, induction, management, and wellbeing of staff. 

Your day-to-day key responsibilities will include:

- Ensuring individual cases are allocated and supported in an integrated way that best meets the beneficiaries’ needs and where appropriate referrals made to specialist Legion advisors, other Legion services, or other statutory or non-statutory providers, as necessary.
- Overseeing caseloads and monitoring volume, ensuring that trends are identified and fed back to inform area and national resource planning and, collecting appropriate casework data to inform Directorate decision making.
- Be responsible for Quality Assurance by carrying out regular case reviews and audits. Ensuring effective case management, standards are maintained, and feedback given promptly.
- Overseeing area budgets and coding where relevant, including approval of delegated financial authority.

For more information, see Job Description attached to our direct advert.

Please note this role will be Home based with occasional travel to Poppy Scotland/RBL offices and/or throughout Scotland (travel expenses covered).

This position is subject to pre-employment checks including an PVG Adult and Child check.

Here at Poppy Scotland/RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

Poppy Scotland/RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

Chief Executive Officer

This post is restricted to women only, under Schedule 9, part 1, Equality Act 2010

Join Gloucestershire Rape and Sexual Abuse Centre to make a real difference to survivors/victims of sexual violence and abuse, to lead our organisation to ensure we continue to deliver high quality specialist services and work towards ending sexual violence.

You will be passionate about ending violence against women and girls from all communities with significant experience working within a sexual violence or trauma focused service. You will be an inspiring leader, driven by your feminist values to ensure the voice of survivors are central  to everything we  do. You will be skilled and experienced in setting an organisational culture that is values-led, resilient, and people-centred. You will have a proven track record in income generation and sound financial management skills.

As CEO you will work collaboratively with the Board of Trustees to deliver the strategic vision ensuring the financial security and sustainability of the organisation. You will lead delivery and development to demonstrate the impact of our services. Working with internal and external partners and stakeholders you will embed learning and best practice to ensure services are the best they can, collectively ensuring a robust and resilient organisation.

We offer flexible working, monthly external supervision, line management, a generous Employee Assistance Scheme, designated monthly self-care time, annual leave of 27 days per annum plus bank holidays and 6% pension contribution.

We are based just outside of Gloucester in a peaceful rural setting in relaxed offices, offering dedicated space for working with clients and ample parking.

GRASAC is a registered charity that supports anyone who has experienced or who is experiencing rape and/or sexual violence. We provide emotional and practical support to survivors of rape, sexual violence and childhood sexual abuse, including advocacy and support groups. We are proud to support people of all genders and recognise in particular the impact sexual violence has on women and girls.

· Closing date: 12pm Monday 20th January 2025

· 1st round interviews: Monday 10th February 2025

For an application pack please visit our website. Please note CVs will not be considered.

Role details

This is a maternity cover role with a fixed-term contract of twelve months.  

Given the close connection with women who have faced trauma and experienced violence and the faith-based nature of the charity culture, there are Genuine Occupational Requirements (as set out in the Equality Act 2010) for the postholder to be female and actively supportive of the Christian faith.

Please note that this is one of two maternity cover posts currently advertised by Strength & Stem. We are also looking for an Interim Programme Director (maternity cover post).

Role Title: Interim CEO

Reports to:  Chair of Trustees

Background: Leadership, strategy, governance, fundraising, operations.

Hours: 0.5 FTE. This is the equivalent of 2.5 days a week (18.75 hours) but there is mutual flexibility in the structure of how these hours are agreed.  Some attendance at the programme in Kings Cross, London and at evening or weekend meetings will be required.

Salary: £50,000 pro-rata, equating to £25,000 per year for 2.5 days per week (18.75 hours per week). Reasonable programme-related travel expenses will be covered (this does not include accommodation). 

Location: Hybrid working with some travel into London and other locations as required. 

Start date: March 2025.

To see the full job description and person specification, please visit our website and download the Job Description.

About Strength & Stem

Strength & Stem is a charity and social enterprise that uses floristry to help female modern slavery survivors experience restoration and empowerment.

Our core programme, “Flowers for the Future”, is led by a small staff team and runs annually from May to January in Kings Cross London. Over nine months, participants complete vocational floristry training, prevocational and wellbeing skills training, mentorship, and work experience to increase their agency, strengthen relationships and wellbeing, and become prepared for employment. Working with flowers, participants gain valuable skills, build a brighter future, and engage with a therapeutic tool to support their healing from trauma.  

Ultimately, our vision is to see survivors restored from their trauma, empowered for the future, and able to sustain a good quality of life.

Strength and Stem started with a pilot project in 2019, and we are now in our third year of running a programme based on a well-developed theory of change and monitoring and evaluation approach.

We are a values-led and faith-based organisation which welcomes everyone and works hard to live out its values of

• Empowerment
• Restoration
• Inclusivity
• Connection
• Regular Reflection
• Creativity

Role summary

The Interim CEO will be responsible for providing leadership and effective management to achieve the charity's mission and goals. They will oversee all aspects of the organisation, including impact, fundraising, financial management, and stakeholder relations.

As Interim CEO you will be expected to safeguard the charity’s culture and staff wellbeing, ensure the continued delivery and effectiveness of our high-quality programme, and ensure the organisation remains financially fit for the future.

We are looking for a versatile, forward-thinking, and empathetic leader with excellent communication abilities, fundraising expertise, a commitment to support the organisation through its period of growth and change, and a deep dedication to empowering survivors of modern slavery.

How to apply

Please send an up-to-date CV along with a cover letter of no more than two pages to the email address outlined in the Job Description.

Please ensure your cover letter references how your skills and experience match the job description.

The application deadline is midnight on Wednesday the 8th of January 2025.

Care Service Manager

We have a great opportunity for a Service Manager who will be responsible for running a safe operational management of Care and Support services.

Position: Service Manager

Location: Rochdale, Keswick Gardens, Greater Manchester

Hours: 37.5 hours

Salary: 35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role)

Contract: Permanent

Closing Date: 23rd December 2024 – Although applications may close before the deadline, so please apply early to avoid disappointment.

About the role:

You will be working from one of the organisations supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

Key responsibilities

• Leading and engaging a team
• Leading a service
• Housing and income management
• Supporting customers

About you:

We are looking for someone with:

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements

About the organisation:

A housing association with a difference – enhancing the everyday for all customers. For 90 years, they’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 

They have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Their work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Benefits you’ll enjoy:

• Competitive pay & generous pension 
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

The organisation values diversity in all its forms. They foster a workplace where all individuals are respected, empowered, and heard. Their commitment to inclusivity drives success and enriches the lives of customers and colleagues.

They are a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under the Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

You may also have experience in areas such as Service Manager, Senior Service Manager, Junior Service Manager, Housing Service Manager, Housing and Support Service Manager, Homeless Service Manager, Housing Officer, Housing Adviser, Housing and Care Service Manager, Housing Support Officer, Housing Working, Social Housing Officer, Social Housing Service Manager, Rehabilitation Service Manager, Rehabilitation Service, Drug, Alcohol, Mental Health Service Manager, Mental Health, Recovery Worker, Recovery Service Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job Description ​​and Person Specification

Job title: Senior Email Marketing Officer

Reporting to: Digital Marketing Manager

Location: London

Contract type: Permanent

Hours per week: 35

Salary & Grade: £32,880 - £34,610 

Our Vision: A UK where “No good food goes to waste”. 

We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups.  Every week we provide enough food to create almost a million meals for vulnerable people.

There has never been a more exciting time to join an organisation at the heart of public consciousness.  For more information visit our website.

FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.

We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us. 

The role 

The Senior Email Marketing Officer will play an integral part in FareShare’s Digital Marketing team, managing and optimising our approach to email communications across the organisation. Using a data-driven and insight-led approach, the post holder will develop supporter journeys and engage multiple audiences, including fundraisers, corporate partners, volunteers, and the public. This role offers an exciting opportunity to shape FareShare’s email marketing strategy, enhance supporter engagement, and contribute to FareShare’s mission of fighting hunger and food waste.

Main areas of responsibility

• Develop and oversee FareShare’s email communications strategy, including newsletters and automated journeys.
• Utilise Salesforce Email Marketing Cloud and Active Campaign to deliver, monitor, and optimise email performance.
• Collaborate with FareShare managers to refine stewardship strategies, supporter segmentation, and cross-sell opportunities, enhancing supporter journeys and generating long-term engagement.
• Approve all email campaigns, ensuring content is optimised, effective calls-to-action, and messaging aligns with FareShare’s voice.
• Create multi-version emails targeting specific demographics, ensuring compatibility across devices.
• Produce and manage email newsletters and updates, segmenting user groups for effective lead conversion and retention.
• Document stewardship activities in Salesforce, providing a streamlined process for team use.
• Partner with MarComms and other teams to generate engaging platform content that supports FareShare’s objectives.
• Introduce a testing matrix to track and implement the best-performing tactics across the organisation.
• Work with the Data Systems Manager to develop automated supporter journeys and ensure GDPR, PECR, and fundraising compliance.
• Monitor supporter feedback and satisfaction, using insights to improve engagement and stewardship.
• Stay updated on industry best practices and regulations, continuously enhancing FareShare’s email marketing approach.

Person Specification 

Essential Criteria 

• Strong knowledge of email marketing principles, preferably within a charity or non-profit context.
• Experience using email marketing platforms (ideally Salesforce Email Marketing Cloud and Active Campaign) to manage, monitor, and improve campaign performance.
• Proficiency in data management, using relational databases to enhance the supporter experience.
• Demonstrated experience developing data structures and managing data integrity in a fundraising environment.
• Proven ability to develop and implement effective stewardship journeys across multiple audience segments.
• Strong communication skills, engaging various stakeholders and ensuring goal alignment.
• Thorough understanding of GDPR, PECR, and fundraising regulations, with experience applying these in a charitable setting.

Desirable Criteria 

• Experience designing and implementing cross-selling campaigns.
• Familiarity with Salesforce for managing supporter experience.
• Interest in the environmental impact of food waste and the root causes of food poverty.

Competencies and behaviours 

• An understanding of and commitment to FareShare’s mission. 
• A commitment to Equal Opportunities. 
• Flexibility and collaborative style of working across FareShare and with all our stakeholders
• Enthusiasm for staying current with digital marketing trends and practices, ensuring FareShare’s strategies remain impactful.

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

About Lincoln SU

Predominately, as a Charity, we aim to ensure that all our members get the most out of their student experience at the University of Lincoln, whatever their interests or aspirations. We support students in numerous ways, such as facilitating a range of opportunities for extracurricular activities including sports and societies and volunteering opportunities, as well as engaging with Campaigns Groups, academic representation and running an Advice Centre advising on financial, academic, housing and wellbeing concerns. We have been blessed with a highly engaged staff team who all work to understand that they are making a real change to our members’ lives every day they come to work.

In addition to our Charitable work, the Charity oversees four trading subsidiaries. These companies range from providing licensed trading facilities for Students and the local community in our Engine Shed, Towers, and The Swan operations, to providing an accreditation scheme as well as a very successful tech company. The profits from these commercial companies are then re-invested into student opportunities and support.

We are looking for staff who want to work in a challenging but unique sector, who have the right culture and professional standards that we need to drive the organisation forward in to the future. We have fun and aim to create an exciting, vibrant and diverse working environment, whilst maintaining high professional standards and ensuring expectations are met.

Within this role you will support the Student Advice & Support Manager to run a professional advice service and Housing Accreditation Scheme, and delivery of high quality, independent advice and support to our members. Within the Housing Accreditation the role supports with administration, marketing and diaries.

About the Role

This is an exciting opportunity for a Student Support & Advice Coordinator to join a fast growing, dynamic and award-winning organisation. The University of Lincoln Students’ Union is a not-for profit, value led organisation which exists to represent the interests of the 17,000 students and support their wider student experience through extracurricular activity.

In this role you will support the Student Advice & Support Manager to run a professional advice service and Housing Accreditation Scheme, and delivery of high quality, independent advice and support to our members. Within the Housing Accreditation the role supports with administration, marketing and diaries.

Details of this post and of all our vacancies, plus details on how to apply, can be viewed on the Lincoln SU website. 

If you have any queries or if you require any reasonable adjustments to be made throughout the recruitment process, please contact us.

Interviews for this role are being held on an ad hoc basis, therefore we encourage applicants to apply promptly to avoid disappointment.

The University of Lincoln Students' Union is committed to being an equal opportunities employer.

We're seeking a dynamic individual who can mobilise Christians to respond to some of the most pressing humanitarian crises in our world today. This is a new role at Medair UK as we look to broaden and strengthen our engagement with churches across the UK. It's an exciting time to join as we have new partnerships with national church networks commencing. 

Medair is a Christian humanitarian organisation that responds to conflict, disease, and disaster so that the world’s most vulnerable and hard-to reach people can live with dignity and hope.

We're looking for someone with a proven track-record of developing and delivering meaningful partnerships with local churches and national networks. You will need to be a relational leader, an effective communicator and a self-starter able to kick-off new initiatives. Ideally you will being first-hand experience of working within a church, a keen understanding of the UK church landscape, and a strong personal network.

This new role presents an opportunity for someone to shape strategy, initiate new activities and be a public voice to this growing network in the UK. You will be a senior and integral part of Medair UK. Through your actions you will inspire churches and Christian audiences to give, pray and even go, working with Medair in our Country Teams. You will enable support for the life-saving work Medair delivers to some of the world’s most vulnerable people by leading our relationships with Churches across the UK.  

The role is being advertised as full time, however we are open to part-time working for the right candidate. We are a hybrid team, based out of our office in Kennington, London, with most of the team being in the office once or twice a week. There is a genuine occupational requirement for the holder of this Medair UK leadership position to be a committed Christian. 

Key Activity Areas  

External Engagement & Relationship Building  

• Lead on our external engagement with churches across the UK, growing the number of churches engaging in the mission of Medair through giving, prayer and awareness raising.

• Develop strategies for raising awareness, creating connections and establishing relationships with an increasing number of new churches with a bias towards those with a younger congregation.

• Collaborate with the Medair UK Director, Trustees and Senior Leadership across Medair in the relationships they hold and can grow.

• Steward relationships with caseload of Churches through effective communication, timely reports and creative touchpoints so that depth of relationship is established with churches that have donated, prayed and engaged with the mission of Medair.

• Work towards an agreed income target each year of churches that are giving towards emergency appeals and contributing unrestricted funds towards our work.

• Deliver Medair’s presence at Christian events including the oversight of volunteers, speakers and staff to maximize our presence at these opportunities.

• Cultivate regular speaking opportunities for yourself and the wider team to deliver in churches, prayer networks and regional gatherings introducing people to the mission of Medair and equipping people to pray for those in crises.

Resource Development & Volunteer Management  

• Strengthen Medair UK’s engagement with churches by developing profile raising resources and ensuring all fundraising appeals are designed and delivered to maximise church take-up.

• Oversee the delivery of our monthly prayer email, and ad-hoc prayer resources, as well as working collaboratively with colleagues in Medair UK and the wider group to commission resources that will engage Christian audiences.

• With the support of the Engagement Support Officer co-ordinate all requests for speakers in churches ensuring that a staff member or alumni, is available and well briefed ahead of time.

• Oversee the management the Medair UK alumni network – developing events, online and in-person, personal touchpoints and communications that will encourage this warm audience to keep enthused about Medair and growing our awareness in there networks.

Church Management  

• Manage the related tasks of the Engagement Support Officer whose role is split with 60% on Trusts and Foundations, and 40% on Churches and Alumni. This is matrix-management as the Engagement Support Officer is line managed by the Grants Manager.

• Oversee the receipting and acknowledgement of all financial support from churches, using creative ways to thank and steward churches and supporters who generously donate.

• Maintain an up-to-date and accurate record of church relationships on our CRM (salesforce), monitoring engagement events, income targets, key contacts and audience growth.

Internal Liaison  

• Liaise with Medair’s Heads of Country Programmes, Country Directors and Communications Officers in order to gather information and data for the purposes of applying and reporting to funders. 

• Foster dynamic and mutually beneficial relationships with colleagues across Medair International and the Affiliate Offices, readily sharing engagement products, resources and generously collaborating when there are international opportunities.

Location: Hybrid working part London Office (Islington, London) part home work. The post holder will work a minimum of 1 day per week in the office.

Salary: £40,450 per annum  
Hours: 35 hours per week 

This is a full-time permanent position.

Interviews will be scheduled as and when applications are received. Please apply promptly as the vacancy will close once we have appointed a successful candidate. 

Who we are looking for 

You’ll be joining our Fundraising and Engagement team at an exciting time as we leverage our new, global brand to engage and recruit supporters and raise essential funds to power our work.

We’re looking for a strategic, insights-led individual to join our passionate Supporter Marketing & Experience team and lead Individual Giving. The team is on an exciting journey of growth as we prepare to launch a new Membership product to unlock our connected masses and grow our Legacies programme.

With your insight-led approach and direct marketing expertise, you’ll help shape the programme, working closely with the Head of Supporter Marketing & Experience. 

Experience required 

• ​Leading and managing a team

• Planning, managing and evaluating multi-channel direct marketing campaigns for supporter acquisition and retention 

• Planning, executing and evaluating integrated supporter journeys, using digital and email platforms

• Developing and monitoring KPI’s and reporting to drive decision making

• Collaborative working with multiple internal and external partners including fundraising & marketing agencies 

• Planning and managing projects and budgets

• Evaluation and reporting of direct marketing activities

• Working in a recognised database 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements

• Flexible working and will consider compressed hours

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment

• Season ticket and cycle loan

• Pension scheme

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

The club is a high impact, longstanding community-based youth organisation based in West London, currently operating out of seven sites.

Whilst offering traditional youth work activities, we are increasingly focused on educational opportunity and addressing violence and gang culture.  We work with young people who are on the periphery of gangs and criminality, who are at high risk of being groomed and exploited. We also support children who struggle to stay in the classroom to continue in their education. We allow young people to make mistakes, learn and move forward.

The club has implemented a recent operational review, investing in people, programmes, governance and operating structures, that have enhanced our capacity to deliver effectively.

We are establishing a track record of delivering complex, innovative and difficult programmes, to young people, who are often underserved and misunderstood. We believe in second chances.

Chief Executive Officer
Salary circa £70,000
Full time
Hybrid (4 days per week in West London office)  

As the CEO, you will be responsible for helping to deliver life-changing services and activities to support more than 300 young people each year.  You will need to work closely with a highly regarded existing senior leadership team, who have been responsible for developing and delivering our programming and come with a deep knowledge of our community. You will play a pivotal role in the overall leadership and management of the organisation,  and will be responsible for ensuring the seamless operation of the club. Your focus will encompass key areas including: Strategy, HR and Personnel Management, Policy and Governance Implementation, Key Stakeholder Management, Board Communication, Leadership Team Management, and Operations. We also developing further fund-raising strategies, as we approach our 150th anniversary, to enhance our current programming and facilities.

We are seeking candidates with the following:

• Previous experience leading a similar organisation
• Experience overseeing and embedding the operational functions of a similar sized organisation, to ensure robust delivery and regulatory compliance. 
• Strong HR experience and expertise
• Strong communication skills
• Capacity to support our fund-raising team.

Experience working with young people, and/or in a frontline service delivery organisation, working with stakeholders including local authorities, social services, and other agencies, is desirable, but not essential.

Recruitment Timetable

Deadline for applications: Sunday 12th January (midnight) 2025
Interviews with Prospectus: w/c 20th January 2025
Interviews with organisation: 4th or 5th February 2025

How to apply
To apply, please send your CV in the first instance via the Prospectus website.

If you have any queries or would like to discuss the role in more detail, please contact Jane Ray or Sam Bayett at Prospectus.

We are seeking a highly organised and detail-oriented Lead Project Officer to oversee the coordination and execution of the WorkWell project within our Employability Team. This role involves the overall management of the project, ensuring all timelines, resources, and deliverables are met. The successful candidate will be responsible for gathering and consolidating information from various departments, compiling comprehensive reports, and ensuring clear communication across all stakeholders.

The WorkWell scheme is a voluntary program that helps people with health conditions or disabilities return to work or stay in their current role, and there are a number of pilot programmes of work being developed across the country. Programmes of work include:

• an early-intervention work and health assessment service, with low-intensity holistic support for their health-related barriers to employment (such as employer liaison and work and health coaching)

• a single gateway into services that are available locally to tackle their specific needs. This could include healthcare professionals, community sector services, health promotion programmes, more intensive employment support, and much more

Hertfordshire and West Essex Integrated Care System are now keen to apply learning from the WorkWell pilot sites and review their current work and health assessment services and develop recommendations to provide improved support to our population - and these roles are key in understanding this learning and developing those recommendations.

So if you are a proactive individual and:

· are well organised

· can work under pressure

· have attention to detail

· have good communication skills

· are competent in Microsoft products (Word, Excel, Outlook, etc)

We would love to hear from you!

About This Job

Join Cadet Digital Service as our Quality Assurance Engineer and play a pivotal role in ensuring the UK’s Cadet Forces MIS and associated web apps are maintained to an exceptional standard. We are looking for a dedicated and detail-oriented Quality Assurance (QA) Engineer to join our Agile Delivery team. If you are passionate about ensuring the highest quality implementation and delivery of web applications and have a proven track record in both manual and automated testing, we’d love to hear from you!

Essential Skills

· Proven experience in manual testing of web applications.

· Solid understanding of SDLC, Agile, and SCRUM methodologies.

· Good general education with evidence of continuing personal and professional development

· Experience with test management and bug tracking tools. (e.g. Azure DevOps or JIRA).

· Strong ability to analyse testing outcomes, identify root causes of issues, and work collaboratively to find effective solutions.

· Excellent verbal and written communication skills to convey testing results, issues, and recommendations

Willingness to learn new tools, adapt to changing technologies, and continuously improve testing methods.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our Aldershot office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV by 23:59 hrs on Sunday 5th January 2025.

Interviews will be held (virtually) during the week commencing Monday 13th January 2025.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Job purpose:

This is a fantastic opportunity for someone enthusiastic about driving change to join the Huntington’s Disease Association, proactively working to advocate for and improve care for people with this rare neurological condition. 
 

As Policy and Public Affairs Officer, you will work closely with our Head of Public Affairs to influence decision makers in the NHS, and UK and Welsh governments. You will be joining the charity at an exciting time as we develop a new influencing strategy. You will help shape this work, while having opportunity to work with external stakeholders, including health professionals, civil servants and other charities, all whilst developing your skillset and policy and public affairs experience. We have had success over the past year in parliament in highlighting the issues faced by people living with Huntington’s disease, and we are now focused on building this work to help drive policy change.
 

This is a remote role, working from home mostly, but will require travel to London and other locations across England and Wales (which the charity will cover expenses for).

This is an essential role in a small, national organisation supporting people affected by Huntington's disease.

Learn more about the role in the job pack included.

Benefits:

* 25 days annual leave plus public holidays (pro rata for part-time staff)

* A pension scheme with 3% employer contribution

* Medicash scheme

* Tax-free working from home allowance

* Flexible working approach

* Supportive and positive working environment

* Fantastic learning and development opportunities

Applications:

Applications submitted without a CV and cover letter will not be considered.

Closing date for applications is Tuesday 7th January 2025, 9 am.

Interviews will be held on Wednesday 22nd January 2025.