Supporter Services Officer Jobs

Position type: Fixed term,12 months (Maternity Cover) Full time, 37.5 hours week, flexible hours considered  

Responsible to: Procurement Manager

Location: Truro, Cornwall (hybrid) or Remote (UK only – with required travel to HQ up to 4 times a year)

Role purpose:

This is an exciting time at ShelterBox and, as we grow, our Procurement team is crucial to ensuring we’re equipped with the supply infrastructure we need to work, fundraise, budget, manage data and ultimately deliver vital aid. In addition to working on Indirect Items, the Procurement Team is a skills resource for the rest of the business, identifying and supporting with best practice in procurement and negotiations at all levels.

The Senior Buyer will join a busy and dynamic Procurement team of four individuals (two Senior Buyers, a Junior Buyer and the Procurement Manager) and will quickly become integral to the day-to-day running of the Procurement function. It is expected that the individual will have previous procurement experience.

The Senior Buyer will be responsible for a variety of Indirect Spend and Suppliers, with a particular focus on IT and similar categories. Additionally, the Senior Buyer will support the Supply Chain team and the rest of the organisation as a subject matter expert on negotiation and Procurement activities.

Who are we looking for? 

ShelterBox is seeking a proactive individual with proven procurement experience to add capacity to the team. Attention to detail and diligence will be at the forefront of your skillset and you’ll need to be comfortable with numbers, data and sensitively posing challenging questions to understand business requirements.

We are looking for someone with excellent communications skills and the ability to balance multiple tasks with competing deadlines. The individual should be confident with developing and maintaining relationships both internally with other departments and externally with suppliers and partners.

This role would suit someone currently in a Procurement Role who is looking to expand their responsibilities and skillset. CIPs qualification is desirable.

Charity experience is appreciated, but we welcome applicants with appropriate experience in any sector. 

Main role and responsibilities

Support proper stock and services acquisition through market discovery, supplier due diligence activities, tight contracting procedures, contract management, negotiating contracts, identifying cost saving opportunities, and document preparation and filing to ensure best value, efficiency, and accountability to donors and beneficiaries.

Handling a variety of stakeholders and manage expectations as well as delivering on promised outcomes.

Support the IT function through the roll out of the new Business System Transformation project as well as the acquisition of other licences and equipment.

Duties will include but not be limited to:

• Management of a broad range of categories across the organisation, focussing predominantly on indirect, non-stock purchases with a particular focus on IT.
• Work with Senior Management to identify procurement improvement priorities by analysing forecast spend, supply markets and specification options.
• Design, plan and lead the tender process for a variety of buying categories up to a contract value of £2m
• Contribute to the specification-writing process, leading to formal technical, performance and supply specifications that can be used in tendering; it is expected that the individual will write the final versions of those specifications and hold them on file.
• Regularly review and improve procurement processes for allocated categories, adapting to organisational strategic change.
• Working with the team, assess and manage risk across all allocated categories.
• Write, negotiate and sign off contracts with suppliers to achieve the maximum value for ShelterBox.
• Develop and maintain appropriate supplier and contract management processes for all allocated categories.
• Report on cost savings and avoidance and added value.
• Upskill individuals across the organisation on commercial processes, offering strategic advice and ensuring compliance with internal policies.
•  Manage procurement-led projects such as procedure implementation, and software introduction.
• Develop and deliver sustainability improvements within the procurement function according to the Environmental Policy.
•   Keep up to date with legislative changes, industry trends and market developments.
• Sign off on expenditure as per the delegation of authority level.
• Maintain departmental databases.
• Ensure that the procurement administration is kept up to date and that all filing is in accordance with policy.
• Support procurement-related projects across the organisation.
• Uphold ethical and professional procurement standards at all times.
• Maintain commercial confidence for internal matters, and matters pertaining to suppliers.
• Represent ShelterBox as required.

  Any other duties as required which are deemed appropriate to the level and grade of the post.

Interviews for this role will be on 8th - 10th January 2025 and will be remote on Microsoft Teams. 

We're looking for someone a bit special who believes in the deep potential of children who are not thriving elsewhere in life. We’re looking for experience, passion, energy and the drive to go the extra mile on these young people’s behalf.

The position is a dual role. You’ll join as one of two dedicated Youth Workers and will lead on a portion of Free to Be Kids’ year-round follow-on support for vulnerable young people who we have already engaged via our Thrive Outside residentials. Crucially, a core aspect of the role will be leading an average of 8-10 of our residential projects across each year - working on the ground with the children, leading the volunteers, and helping make the projects special, safe, and transformative for vulnerable young people, many of whom have complex needs. You’ll be joining a small staff team of 8, supplemented by a vibrant and committed group of volunteers.

Attendance at approximately 8-10 five-six night residential projects per year outside London is a core component of this role.

On offer to the right candidate:

Salary: Circa £29,000-£34,000, dependent on experience.

Hours: Fulltime: 37.5 hours per week. Essential attendance on at c.8-10 residential projects a year.

Leave: 25 days per year, plus bank holidays and up to 13 additional pre-set discretionary reward days in September and during the Christmas period.

Other benefits: 4% employer pension contribution paid on full base salary, rising by 1% per year of service, up to a maximum of 6%, hybrid working, office with great transport links, flexible working (outside core hours), employee reward scheme, a tight-knit effective team with great morale.

Based: Hybrid – our small office in Waterloo, London. Hybrid working is well established with the majority of the team splitting time around 50:50 between the office and home.

To start: Ideally, February 2025.

Who we’re looking for:

Our next Youth Work hero. You'll be fun, active, energised, deeply experienced in work with young people with complex needs, and looking to join an organisation you can believe in and who in return will believe and invest in you.

You’ll have multiple years’ experience working alongside young people who might struggle in other settings and will be used to dealing with a range of challenging behaviours and complex support needs, ideally including mental health support needs,with a good understanding of safeguarding. You’ll have the flexibility to work away from home on up to 10 week-long residential projects per year. Ideally, you’ll also have experience of leading projects for children – whether residential or non-residential. Experience of working on or leading residentials projects themselves is not required but may be an advantage.

We are a small, vibrant, friendly staff team of 8, growing to 9 by the summer, supported by a committed volunteer base of around 200.

We are particularly keen to encourage applications from those who can help us represent the lived experiences of our children through their own lived experience or background.

To apply:

See full Job Description & Person Specification on our website.

Send a copy of your CV or up to date LinkedIn profile, as well as a covering letter, by the closing date of 8pm, Sunday 5th January 2025.

Covering letters should be very approximately 1 to 1.5 sides A4 and address the question of: ‘Why this role, why now’, as well as ‘what strengths, experience and skills you would bring with you to the role’.If you prefer, you are welcome to submit a short (2 to 4 minutes) video covering these questions either instead of, or to supplement, your cover letter. We have found this helps bring the strongest applications to life, though the video is not a requirement.

Selection Process and Timeline:

Selection will be via two stage interview. As there is only a short turnaround from application closure on 5th January to 1st stage interviews 8th-9th January, we will assess applications and offer interview slots throughout the window. However, you will not be disadvantaged if you need to wait till the closing date to submit.

1st stage interviews:Weds 8th – Thurs 9th January (virtual)

2nd stage final interviews: Monday 13th January (in-person, London Waterloo)

Please hold interview dates as alternates dates are unlikely to be available.

​The role requires an Enhanced DBS check and existing right to work in the UK.

If you have any questions about the role, contact us via our website and we’d be happy to arrange an informal chat. We look forward to hearing from you!

You’ll have a passion for organising and a flexible approach. You will help ensure that meetings and events take place in suitable venues, at convenient times, and are accurately minuted. You’ll liaise with the external premises facilities team as and when necessary to ensure the smooth and safe running of the office environment. You’ll also act as the main point of contact for external contractors such as our phone/ internet providers. 

You’ll support the CEO with diary management and help us ensure Board meetings, volunteer events, and staff meetings/activities take place throughout the year. Our Board meet six times a year on a Tuesday evening, so you’ll need to be available for those.

The London Diocesan Fund (LDF) is seeking a Audit Administrator to play a key role within the Safeguarding team, based from Causton Street Pimlico (3days) and St Pauls Cathedral (1 day). 

Job Summary 

This role requires a highly organised individual to assist with the preparation and management of safeguarding documentation, ensuring it is accurately collated, stored, and uploaded to the 360-audit platform in preparation for the upcoming 2025 Church of England Independent Safeguarding Audit of the Diocese of London and St Paul’s Cathedral. The post-holder will provide general administrative support to the Diocese of London Safer Churches Project Coordinator and the St Paul’s Cathedral Safeguarding Officer to ensure the smooth preparation for the audit.   

Job responsibilities 

Administrative support for meetings  

• Provide administrative support for the Safeguarding Leadership Team.

• Produce high quality accurate minutes of team meetings and ensure they run smoothly.

Administrative support for safeguarding activity  

• Provide comprehensive administrative support to the Safer Churches Programme Manager and St Paul’s Cathedral Safeguarding Officer.

• Work within national and diocesan safer churches policy and procedures as defined in the safer churches programme of work.

• Support the Safeguarding Advisors with safeguarding agreements and risk assessments as required.

• Ensure all documents are appropriately filed digitally in line with organizational protocols

• Coordinate meetings related to the safeguarding audit, including booking meeting rooms etc.

• Provide updates to the Safer Churches Programme Manager and St Paul’s Cathedral Safeguarding Officer on audit preparation progress.

• Work with the Safer Churches Programme Manager to provide performance data to assist the regular reporting management information.

• Provide administrative support for Disclosure and Baring Service checks.

Data Management:  

• Upload and categorize all relevant audit documentation onto the 360-audit platform.

• Regularly review and update the 360-audit platform to ensure that all data is accurate and up-to-date.

• Track outstanding documentation and follow up with relevant stakeholders to meet submission deadlines.

• Assist in the preparation of audit materials, including summaries, logs, and reports.

Support During Audit Week:  

• Be present on-site during the audit week to provide immediate administrative and logistical support.

• Ensure that auditors have access to required documentation and facilities.

• Respond to ad hoc requests from auditors and the safeguarding team promptly and efficiently.

General administrative support  

• Ensure confidentially in line with GDPR.

• Undertake any other duties that are commensurate with the role.

Compliance and Confidentiality:  

• Maintain strict confidentiality of sensitive information and ensure all data is handled in compliance with GDPR and safeguarding policies. 

Please refer to the attached Job Description for the full details on the main responsibilities. 

Person Specification 

Essential 

• Experience in the undertaking of routine and time-bound tasks   

• Proven experience in an administrative role, preferably within a safeguarding, compliance, or audit environment.   

• Educated to GCSE or equivalent standard   

• IT proficiency (MS Office suite)   

• Excellent written and verbal communication skills, with the ability to produce clear and concise documentation.   

• Strong organizational and time-management skills with a keen eye for detail.   

• Fluency in spoken English and ability to write clearly in English.   

• Ability to work with sensitive and confidential information while maintaining discretion and professionalism.   

• Proficiency in using data management systems and platforms (e.g., 360 platforms, Microsoft Office Suite, Excel).   

• Demonstrated ability to work collaboratively within a team and independently to meet deadlines.   

• Ability to take comprehensive notes and prepare accurate minutes   

• Empathetic to the mission and values of the Church of England   

• Right to work in the UK   

• The person will require a basic DBS check 

Desirable 

• Previous administrative experience   

• Experience of working in a value-based organisation   

• Understanding of safeguarding principles, policies, and best practices.   

• Familiarity with audit preparation and review processes.   

• Experience using online document management and reporting tools.   

Please refer to the attached Job Description for the full details on Person Specification. 

About the London Diocesan Fund 

The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocesan of London comprises of c400 parishes north of the River Thames and within the M25 motorway.

The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people. 

Equality, Diversity, and Inclusion 

The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community. 

We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation. 

Safeguarding 

The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. 

Benefits of working with us 

The LDF offers a supportive working environment, opportunity for career development and the following financial benefits: 

• Competitive remuneration package 

• 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays 

• 15% employer pension contribution and salary sacrifice available 

• Death in service benefit x3 of basic gross salary 

• Enhanced maternity leave of six months full pay, after 12 months’ of employment 

• Season ticket loans of public transport 

• Access to Benenden Health Insurance 

• EAP counselling through Health Assured

• Up to £100 for eye test and contribution to spectacles

• Two additional paid days for community volunteering 

The purpose of your role

We are looking for a personal assistant with some previous experience, who is keen to support Police Now’s mission of community transformation and culture change in policing, and to undertake a meaningful role supporting the executive leadership team in a busy, agile and ambitious organisation. 

Police Now’s executive leadership team currently includes the Chief Executive Officer, Chief Operating Officer, Chief Marketing Officer and Programmes Director. Together, the Executive is responsible for the organisation’s overall health and success and is accountable to the board of trustees. 

This role will work both independently and collaboratively to ensure that the executive team works efficiently and effectively. This will primarily be achieved via swift and thoughtful diary management, meeting support (for example, taking minutes of formal meetings and actions from informal ones), management of email inboxes, drafting and responding to correspondence, and similar administrative and support duties. Over time, there are opportunities to develop and add additional activities and responsibilities to the role. 

Absolute discretion and trust is critical, as is strong and confident communication with a diverse range of people. You will need to be intrinsically motivated, trustworthy and prepared to take on exciting and varied challenges within Police Now.

Key responsibilities

• Board and board committee governance: be a point of contact for trustees, partners and other external stakeholders and plan and coordinate board meetings, sub-committees, and the senior leadership team meetings. This includes ensuring papers are circulated in advance, meeting room bookings, attending meetings and producing timely, concise and accurate minutes and actions. You will work with the Company Secretary to update our records on Companies House and the Charities Commission to ensure that Police Now is always compliant as well as manage and maintain databases and systems relating to governance.
• Executive team diary management: support the executive team with day-to-day diary management to help ensure that they are effectively utilising their time in the most impactful ways. This includes arranging and coordinating meetings, booking rooms in our London office, arranging travel and accommodation when required and in some cases, sourcing an external venue while being cost effective, all while ensuring that digital infrastructure is available to support hybrid working. 
• Financial processing: you will process invoices relating to the executive through our financial system and reconcile the executive teams monthly credit card statements and personal expenses in a timely manner as well as occasionally process expenses for trustees and committee members.
• Project support: assist and support the Executive team and Strategy, Stakeholders and Governance Manager as needed with strategic projects and other ad hoc tasks as required.
• Inbox management: manage the general enquiries inbox and some individual executive inboxes to effectively direct queries and escalate risks as appropriate.

Key Requirements 

• We are looking for someone with a good grounding as a personal assistant or with significant relevant experience within an administrative role. 
• An ability to handle confidential information with absolute discretion; a track record of integrity and good judgement. 
• Strong organisational skills with the ability to work at real pace, manage a varied workload, work to short deadlines and prioritise effectively.
• Excellent interpersonal skills, strong emotional intelligence and the ability to build positive relationships and trust with stakeholders, including staff and external partners.
• Excellent attention to detail, as well as the ability to select the most important information to note or share during meetings.
• Excellent written communication skills, particularly minute writing, report writing and correspondence.
• Good initiative, able to proactively suggest ways to streamline or improve processes to enhance efficiency.
• Ability to work independently with limited supervision; can proactively anticipate, respond and adapt to situations.
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint), particularly report writing and slide packs; experience in Salesforce or CRM systems is an advantage but not essential. 
• A real passion for our mission and values. 
• Ability to attend the office for a minimum of three days per week (this may change depending on business needs) as well as national travel as and when required. 
   

What you'll get from us

• A bright, airy and modern office in Zone 1
• Competitive salary of £36,000 - £43,000, per annum (dependent on experience and inclusive of London weighting)
• Flexible working
• 27 days holiday each year, plus bank holidays 
• A range of hospitality discounts
• Sanctus coaching (private mental health coaching for the workplace)
• Access to the Vitality programme which includes healthcare benefits, an Employee Assistance Programme and discounts
• Training opportunities for personal development
• Participation in a pension scheme (with 6% employer contributions and 2% employee contributions)

Please note the closing date for this role is Thursday 2nd January at 9am.

Applications will be screened as they are received and invited to interview accordingly. Police Now reserves the right to close the advert prior to the advertised date, early applications are therefore encouraged.

Operations and Finance Coordinator
Location: Remote (with London/UK-based in-person meetings)
Salary: £29,000 per annum
Contract: Full-time, 12 months fixed-term (with the potential to become permanent)

Do you thrive in a fast-paced, mission-driven environment? Are you ready to help shape the future of a global charity supporting health, financial stability, youth success, and community resilience?

At United Way UK, we're looking for a skilled and adaptable Operations / Finance Coordinator to join our small but dynamic team. Reporting to the CEO, you’ll manage financial processes, support HR functions, and coordinate operational and programme activities.

What you’ll do:

• Support financial administration, including budgets and reporting.
• Coordinate HR processes like recruitment and onboarding, working with our outsourced team.
• Provide administrative support for programme delivery and fundraising.

What we’re looking for:

• Strong organisational and multitasking skills.
• Flexibility and resilience under pressure.
• Experience and accuracy in finance or operations (charity sector a plus).

What we offer:

• A supportive, collaborative culture.
• A chance to grow your skills while making a real difference.
• The opportunity to work within a globally recognised organisation.

Applications will be reviewed on a rolling basis – apply early as we may close applications once the role is filled.

Apply by submitting your CV and cover letter via the link on Charity Job.

Diversity & Inclusion: We celebrate diversity and are committed to creating an inclusive environment for all.

This is an important strategic role within our organisation. You will lead and manage the Somerset Diverse Communities (SDC) team in CCS which works with ethically diverse communities in Somerset. Together with your team, you will listen to community needs, promote suitable responses and convene individuals and organisations to seek community based solutions, supporting communities to thrive together.

You will work with the Head of Programmes, Community Leaders, our Commissioners, partner organisations and wider stakeholders to ensure that the Somerset Diverse Communities programme delivers our strategic goals and that we are collaborating effectively with statutory and community based partners, including the wider VCFSE sector.

You will be a key member of the Programmes Team, and will work with our Senior Programmes Manager and the Village Agent Programme Manager to ensure that all of our community development work is well integrated; and we are making the most of opportunities, internal and external that will help to improve quality of life for individuals and communities in Somerset.

You'll be helping us Thrive Together

• You will help groups representing and working with diverse communities to thrive, enabling people of all backgrounds to have fulfilling lives in Somerset.
• Be accountable for the delivery of a high-quality programme of work in Somerset, promoting a learning culture, and driving growth through role modelling.
• Manage all operational employees within the SDC team to deliver programme and strategic goals.
• To support your team to practice continuous professional and personal development.
• Utilise high levels of emotional intelligence and strong communication skills internally and externally to ensure the delivery of a high-quality programme of work.
• Demonstrate active leadership skills and support your team to resolve challenges and respond to opportunities.

You'll be helping us Enable Change

• Ensure that the impact of SDC work is demonstrated and articulated to internal and external audiences, including contributions to fundraising and advocacy campaigns and materials and representing the service to external audiences.
• Look for opportunities to innovate and work with internal and external colleagues to develop new programmes of work to meet community need; implementing and evaluating pilot projects and, if successful, embedding them within the central service.
• Analyse performance data to evaluate service design, developing new or improved processes and procedures to ensure we are effective, efficient and focused on community outcomes.
• Drive community development through SDC work, supporting the team to identify gaps and implement sustainable community solutions whilst identifying and mitigating risk.
• Take responsibility for collating reports internally for the Senior Leadership Team and Trustees and externally for funders as required.
• Work with the Data & Insights Manager to contribute to the development of quality assurance systems.
• Manage SDC’s day-to-day operations and its resources in accordance with CCS policies and procedures, ensuring compliance with legal requirements and good practice in all aspects of the charity’s work.
• Keep abreast of national, regional, and local policy that impacts on our work to bring a wider perspective, and ensure our work is well informed.

You'll be helping us Build Connections

• Build and maintain positive working relationships with our partners, collaborators and stakeholders, including police, commissioners, public sector officers and organisational representatives across a range of sectors and organisations.
• Show generous leadership and actively promote CCS values at all times.
• Attend relevant partnership and operational meetings for SDC activities.
• When appropriate, represent CCS externally at events and meetings locally, regionally and nationally.

Sue Ryder supports people at the most difficult times of their lives because we believe no one should face death or grief alone.

Are you an experienced fundraising with a proven track record in delivering income growth through the development of corporate partnerships and relationships?

Sue Ryder is looking for a Corporate Partnerships Manager to join the Fundraising team and develop Sue Ryder’s national Corporate Partnerships programme to drive income growth and develop new partnerships in line with the organisation’s strategic aim to provide more care for more people.

The Role
Reporting to the Senior Corporate Partnerships Manager, you will identify and develop a robust pipeline of corporate prospects aligned with Sue Ryder’s strategic aims and aspirations.

Key Responsibilities:

• Help develop on a multi-year corporate partnerships strategy, activity plan and budget in order to significantly grow income from national corporate partnerships.
• Work with corporate donation manager in retail develop strategic relationships with corporates to grow donated goods and services.
• Support the Community Team to significantly grow local corporate income
• Develop strategic two-way face to face relationships with key prospects finding routes to new networks in their peer group in order to build a robust new business pipeline and ultimately grow income
• Participate in budgeting and financial management at departmental level

About You:

• Demonstrable experience of securing significant corporate donations and working with corporate partners to demonstrate success in new business and of securing 6-7 figure partnerships
• Proven experience of delivering income growth through the development of corporate partnerships and relationships
• An expert networker – capable of planning and establishing networks that facilitate relationships with key decision makers in large organisations
• Proven experience of developing compelling corporate propositions that are in line with the organisation’s strategy and meet the brief of prospective corporate partners
• Sound understanding of the legal and contractual aspects of corporate partnerships

Competitive Benefits Package

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), - Company pension scheme
• Staff discount with thousands of retailers
• Refer a friend scheme - £250
• Enhanced maternity, paternity and adoption pay
• and lots more. Please visit our careers website for the full list.

Closing date: Friday 3rd January
Interview date: W/C 6th January

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process 

If you want more than just a job, we want you.
Join the team and be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Join us in our efforts to end extreme poverty, whatever it takes.

A fantastic opportunity has arisen for a highly organised Executive and Governance Support Officer to join Concern Worldwide (UK) on a full time permanent basis.

About us

Concern Worldwide is a non-governmental, international humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Our mission is to transform the lives of people living in extreme poverty.  We work with 25 million people each year, in some of the hardest to reach and most fragile places. Places prone to conflict, natural disasters, climate change and extreme hunger.

About the Role

Would you enjoy working in a fast paced environment coordinating projects and work flow to support Concern UK’s leadership in their delivery of strategic goals?  We are looking for someone who has the ability to build relationships with our Senior Management Team in the UK and Dublin offices, with our Board of Trustees and amongst staff.

You will come with a proven skillset in your ability to organise, manage and prioritise work, maintaining confidentiality at all times with a strong command of written and verbal English together with excellent skills across the Microsoft Suite.  If this role resonates with you, we look forward to receiving your application.
Previous experience in a similar role in the charity sector is desirable together with governance experience and an interest in international development and humanitarian response.

About You:

The ideal candidate will have proven experience preparing agendas, preparing papers and reports, minute taking, action follow ups.  You will independently prioritise and plan a busy workload and have excellent interpersonal skills with the ability to communicate with a wide range of people and build strong internal and external working relationships. You will have excellent written English and the ability to produce accurate work to a high standard and pay attention to detail. The successful post holder will be proactive and demonstrated understanding of the importance of maintaining confidentiality at all times.

Main duties & Responsibilities:

Executive Assistant to the Executive Director

- Provide effective diary support & inbox management for the Executive Director
- Ensure the Executive Director is well prepared and able to execute their role effectively through support on briefings
- Prepare expense claims for the Executive Director

Trustee Liaison

- In conjunction with the Executive Director, coordinate meetings for the Board, Audit and Finance Committee, Fundraising Committee, and Governance and Nomination Committee.
- In conjunction with Director Northern Ireland, coordinate CNI Board meetings
- Take responsibility for Trustee communications including the preparation, editing and dispatch of Board Papers, production of meeting minutes and recording action points. Produce and maintain rolling agendas.
- Track and update actions on governance issues for both Boards, i.e. signing of documents and declarations, producing letters of appointment, preparing Board papers on Trustee Issues and keeping the website updated.
- Control of Trustee information regarding GDPR and compliance standards
- Responsible for personal data collection and support for recruitment and induction process for new Trustees

Support to SMT and ELT

- Co-ordinate SMT meetings; produce and update rolling agenda, prepare monthly agendas, circulate papers, coordinate presentations and maintain action logs.
- Ensure the availability of clear and accurate minutes of Board, SMT, ELT and other meetings where relevant. Ensure they are properly approved and filed.
- Coordinate Board and SMT Away Days
- Monitor and remind ED and SMT of key moments, deadlines and important tasks.
- Assist with collating information, editing and preparation of papers and presentations.
- Organise UK and international travel arrangements for SMT and board members on request.
- Prepare expense claims for Trustees.

Executive Support for the Organisation

- In consultation with the ELT, coordinate the timetable and logistics for all staff briefings.
- On an ad hoc basis, support SMT members in organising events and consultancies.
- On an ad hoc basis, support cross-organisational projects led by SMT members including documentation, planning and organising.
- Support the Compliance Officer with approved and final policies and other documents.
- Management London Info e-mail inbox

About our office:

Concern is currently trialling a hybrid model. Staff are expected to come into their base office once per week or the monthly equivalent i.e. 4 times per month. Staff are also able to flex their start and finish times between the hours of 7am to 7pm daily.

Please upload your CV and cover letter by 12th January 2025.

All candidates who are short-listed for an interview will be notified via email after the application deadline.

Candidates must be legally entitled to work in the UK at the time of application.

Concern reserves the right to close this role before the deadline.

The successful post holder will be required to complete a criminal records self-declaration form and complete a basic DBS check.

Location: London / Hybrid
Contract Type: Permanent
Hours: Full time
Salary: £37,602 - £41,780

You may also have experience in the following: : Executive Assistant; Executive Coordinator; Executive Office Manager; Executive office coordinator, Project Management, Partnerships; Engagement, Personal Assistant   Project Support, Project Assistant, Project Coordinator, Project Administrator, Project Management, Business support Admin, Project Compliance, Trustee support, Trustee Liaison, Business Support Officer, Operations Coordinator, Senior Executive Assistant, Executive Support

REF-218 768

About Us

My Black Dog is an online peer to peer charity that supports people who are struggling with their mental health. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people in the UK face. As we continue to grow and expand our reach, we are seeking a dynamic and experienced Community and People Manager with a background in HR, administration and people supervision and support.

Position Overview

As a people professional, you will develop initiatives across the charity’s volunteer base to ensure a positive and educational programme for volunteer development. You will provide organised and effective onboarding and training processes to engage and retain volunteers, and volunteer leaders and mentors, ensuring they thrive at My Black Dog. You will organise initiatives and volunteer events that foster positive volunteer engagement nationwide. All Volunteers at My Black Dog have lived experience of mental health challenges. Ensuring the wellbeing of volunteers as they deliver our web-chat service to Guests, is an important part of this role. You will work with volunteers on both a collective and individual basis to ensure they feel supported.

 Who are we looking for? 

We are seeking a motivated, experienced and enthusiastic individual who is looking to develop their HR career. You will be a people person, committed to delivering excellent customer service for our guests and be able to work and communicate well with different individuals and internal teams.

You will work collaboratively with the CEO and COO to ensure an excellent, nurturing environment for volunteers and assisting the SMT with general administrative duties.

Responsibilities:

• To be primary contact for all volunteers, providing support and assistance, dealing with all enquiries from start to successful completion, escalating when necessary.
• To manage the process of volunteer recruitment using the charity’s database to manage the volunteer pipeline, from application, to selection and training and retention.
• Develop My Black Dog’s understanding of trauma-informed practice through briefings, training & support to volunteers
• To support volunteer leaders and mentors with training, guidance and structure for their roles through meetings, feedback and group sessions. 
• To implement a high-quality volunteer training programme for regular volunteer roles, including: organisation of a training schedule, facilitation of training and reviewing training processes and facilitation
• To deliver guidance and training to support volunteers
• To manage volunteer and guest enquiries and feedback.
• Ensure volunteers have access to adequate support services and resources during their volunteering.
• Drop into shifts to remain present and interact with volunteers.
• Provide debriefing for all volunteers outside of their shift hours.
• Facilitating regular feedback from volunteers

Administration:

• To support CEO and COO with administration both in relation to the management of volunteers within the organisation and for the Charity’s general administration
• Manage all volunteer paperwork and records
• Arrange staff and volunteer DBS checks
• Arrange meetings and co-ordinate diaries for the Senior Management Team
• Manage all correspondence to volunteers

Qualifications & Experience

• Proven HR knowledge and expertise
• An understanding of, and positive attitude towards, mental and physical health; community and social inclusion; and a strength and assets-based approach to engaging participants
• Confident communication with people at all levels, with a style that is clear, engaging, supportive and collaborative whilst at times of challenge can hold your own.

Required experience

• 3+ years’ experience in a HR role
• Experience in providing psychological safety in a work culture 

Preferred experience

• CIPD qualified

Skills

• Experience in applying a pragmatic approach to providing HR risk-based solutions to difficult issues that arise within challenging situations
• Good analytical and problem-solving skills
• Emotional resilience when dealing with challenging issues

 

Membership Specialist

Would you like to work in a dynamic forward-looking organisation as the Membership Specialist, where you can help to advance, promote, and maintain high standards of practice of psychotherapy and psychotherapeutic counselling for the benefit of all?

Position: Membership Specialist

Location: Hybrid/London (in the office at least once per month on average)

Contract: Permanent

Hours: Full and part time hours considered

Salary: £30,324 per annum (FTE) (pro rata for part time hours)

Closing Date: Monday 20th January 2025

Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible.

About the Role

We are looking for a Membership Specialist who is passionate about mental health service provision in the UK, to join a vibrant and thriving team. You will provide a frontline service for customer enquiries and help us to maintain our registers in the public interest. You will be pivotal in capturing essential data and processing associated transactions.

Key responsibilities include:

• Provide general enquiry services to members, non-members, and members of the public, including being part of a pool of staff responsible for dealing with enquiries by telephone, emails, social media, and postal enquiries.

• Develop and maintain a broad understanding of the administration and regulatory procedures relevant to the updating of member records, admission to a category of membership, and processing of subscription details. Such day-to-day activities require the ability to follow defined operations to a consistently high standard.

• Ensure accurate and timely processing of applications for our membership, following defined guidelines and processes. Produce reports from CRM systems as required.

• Be responsible for the administration of the renewal process for individual members, ensuring renewals, reminders, generating certificates, and lapsing are carried out accurately within specified timescales.

• Proactively identify and suggest feedback and ideas about new membership grades, member benefits, and new products and services to managers.

• Proactively market membership services, providing consultative advice on the range of services and benefits related to membership grades.

About You

This is a role for an individual who enjoys using technology and software applications, and has experience of working with databases, emails, documents and spreadsheets. You will have an opportunity to support an important cause where there is a growing demand in society for greater choices of high-quality mental health service provision. In short, it is an opportunity to make a real difference.

You will need to have the following skills and experience:

• Minimum of 1 years’ experience in a similar remote customer service role.

• Confident using technology and software applications, with experience of working with databases, emails, documents, spreadsheets, and videocalls.

• Strong communication skills, both written and verbal, with experience in working with remote team members and stakeholders.

• Demonstrated ability to work collaboratively with colleagues, share responsibilities, and support one another in achieving common goals.

• Demonstrated ability to consistently meet and exceed targets, in areas such as email and telephone quotas for example.

• Ability to work independently with minimal supervision, making well-informed decisions, and taking ownership of tasks and projects.

About the Organisation

The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 8,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities.

You may have experience in areas such as: Membership Assistant, Member Services, Membership Development Manager, Customer Service, Membership Marketing Manager, Membership Database Manager, Membership Engagement Manager, Membership Officer, Membership & Communications Manager,  etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Prison Facilitator - HMP Swinfen Hall

Location: Lichfield
Salary: £16,550 (£27,584 FTE)
Hours: 21 hours (3 days per week)
Department: Prison delivery
Job Type: Part time
Contract Type: Permanent

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust is delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Swinfen Hall (subject to contract award). Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach. 

The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

‍Interviews are planned for week commencing 6th & 13th January 2025.

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-218517

We are seeking an experienced evidence (systematic) reviewer to support the development of clinical guidelines, guidance statements, national audit and new product reviews, as well as supporting the wider membership and Faculty officers in responding to evidence and research enquiries. Part of the role will be to help establish the technical team and providing advice on appropriate methods and processes for the programme of work.

As part of the CEU team the postholder will work closely with the Clinical Director for the CEU, CEU team, clinical fellows, FSRH Clinical Quality Committees and senior faculty officers as well as national and international clinical experts involved in the field of sexual and reproductive healthcare. Key duties will include identifying and appraising relevant evidence using established systematic review methods and developing structured evidence summaries across a range of products. The postholder will also support the development of methods and new ways of working in conjunction with other members of the team.

Who we are:

The Faculty of Sexual and Reproductive Healthcare (FSRH) is the leader in the field of sexual and reproductive healthcare, and we are the voice for professionals working in this area. As a multi-disciplinary professional membership organisation, we set clinical guidance and standards, provide training and lifelong education, and champion safe and effective sexual and reproductive healthcare across the life course for all. 

The Clinical Effectiveness Unit (CEU) at the FSRH develops a range of evidenced-based clinical guidance documents including clinical guidelines, statements and new product reviews as well as associated activities such as national benchmarking audits and responding to member evidence enquiries. The CEU is part of the wider Clinical Quality programme overseen by the Director for Clinical Quality who manages this role.

The role:

1. Analytical and technical:

Responsible for developing a range of literature reviews (scoping, umbrella, and systematic reviews) for clinical guidelines and guidance in accordance with FSRH processes and established evidence synthesis methodologies. This includes:

• Contributing to the development of scopes,
• Developing review questions and protocols,
• Systematic searching and identification of relevant evidence,
• Full quality assessment of evidence including application of GRADE framework
• Synthesising, collating and summarising quantitative and qualitative evidence
• Summarising and presenting evidence to guideline committees (GDG)
• Preparing written summaries of the evidence / GDG discussions as part of the guideline, guidance statements, evidence enquiries or new product reviews
• Collaborating closely with the Clinical Director, Clinical Fellows and GDG to write the guideline and guidance in line with FSRH approach
• Preparing technical responses to comments received during consultation or peer review of guidelines and guidance
• Contributing to webinars, blogs, articles and publications relating to guidelines and guidance products
• Contribute to audit and national benchmarking activities
• Responding to FSRH Officer, member or internal evidence enquiries including in relation to new research or products
• Contribute to surveillance process of new evidence relevant to the update of guidelines or guidance

2. Supporting methodological developments

• Contributing to the technical review of methods and the continuous improvement of methodological practices, proposing changes to processes and methodology as appropriate
• Keeping up to date on the latest developments in evidence-based practice methods
• Contribute to identifying new ways to deliver member evidence review services

3. Planning and project management:

• Working with the team, in particular the project co-ordinator, to help plan the work of the CEU and the delivery of guidelines, guidance and associated activities
• Monitor and control guideline development progress, ensuring adherence to project plans
• Contribute to identifying and mitigating risks and issues in relation to the development of guidelines, guidance and associated products
• Co-ordinate and lead guideline development project meetings, ensuring effective communication among team members

4. Communication:

• Establish and maintain effective working relationships and engagement with a range of internal and external staff, including senior FSRH staff and officers, clinical experts, academics and patient organisations.
• Presenting complex information to multidisciplinary and lay groups such as guideline development groups or FSRH clinical committees
• Contributing to publications and articles on FSRH guidelines and guidance
• Responding to member, press or officer enquiries regarding FSRH outputs and relevant evidence

You will have:

•  A Master’s degree level or a higher postgraduate qualification in a related area (for e.g. Public health, life sciences, epidemiology or medical statistics), or medical degree with experience in health services research, or equivalent level of experience gained in a relevant role
• Specialist knowledge of literature review methodology (incl. systematic review)
•  An understanding of guideline development and assessment methodology
• An understanding of the principles of evidence-based healthcare, critical appraisal and the interpretation and synthesis of clinical research
• Excellent oral, written communication and presentation skills
• An understanding of sexual and reproductive healthcare (Desirable)

You will have experience:

• Conducting literature reviews from inception to write-up
• Working in systematic reviewing methodology including undertaking quantitative and qualitative methodologies either in an academic, clinical or healthcare research environment
• Performing systematic searches in Cochrane Library, PubMed and Ovid (Medline, Embase)
• Familiarity with study design, health care methodology, conduct and reporting
• Preparing summaries of research findings
• Presenting complex information to multidisciplinary group
• Developing personal networks within the field of evidence synthesis (Desirable) 

We offer a range of benefits at FSRH to support staff wellbeing, including:

• ­ 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
• Birthday leave day
• ­ Annual Volunteering Day
• ­ Flexible working culture
• ­ Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
• Employee Assistance Programme (EAP)
• ­Employee discounts portal
• ­Free Lunch Thursday
• ­Interest free season ticket travel loans
• ­ Enhanced maternity, paternity & adoption pay
• ­ Free eye tests
• ­ Training and development

­To Apply

A full job description can be found on our website.

Deadline for applications is 16 January 2025 at 12pm

Interviews will be scheduled w/c 27 January 2025

We value diversity, promote equality and encourage applications from people of all backgrounds. 

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

The Historic Dockyard Chatham, the best preserved of all Georgian dockyards, is the world’s most complete dockyard of the Age of Sail.  Today, The Historic Dockyard Chatham, is the leading example of a mixed-use heritage estate.  A vitally significant historic estate delivering outstanding preservation, an award-winning independent museum, commercial estate, Higher Education campus, leading film location and residential community.

As a registered charity that employs over 140 staff and 300 volunteers, people are at the heart of our Dockyard community.  Our culture strives for excellence across the board and our team are hugely passionate and engaged in all aspects of our work.  From historic building preservation through the diverse re-use of our historic estate, to engaging the widest possible audiences in learning about the significance and history of the former Royal Dockyard; The Historic Dockyard Chatham is a workplace like no other.

The Role

This is a new and exciting opportunity to work within a heritage organisation that plays a unique role in preserving and sharing history. You’ll be part of a team that values collaboration and provides a supportive environment for professional growth, contributing to highly meaningful work in an inspiring setting.

We are seeking a extremely organised and professional Executive and Governance Assistant to support the Chief Executive, Chairman, and the governance of the Trust and its subsidiaries.

This position is central to the efficient organisation of the Chief Executive and Chairman’s offices. You will manage diaries, prioritise incoming messages, draft correspondence, and prepare key documentation to ensure the smooth running of daily operations.

You will also play a vital role as Company Secretary, supporting governance activities, including organising meetings, maintaining accurate records, and ensuring effective administration for the Trust and its subsidiaries. 

About You

You will have strong organisational and time management skills.  Attention to detail and the ability to maintain discretion and confidentiality are essential for success in this role.  A professional and proactive approach to problem-solving and demonstrable confidence in managing competing priorities and meeting deadlines.  Governance experience in a charity or public body is key to this role.