Supporter Manager Jobs

The role

Thousands of people affected by pancreatic cancer receive help from us each year – talking to us on our nurse-led Support Line, interacting on our Forum, or using our clear and accessible information. And now we have a brand-new role supporting our Support Services and Information teams. Come and join us – help us become even more efficient and effective!

This is a varied, part time role reporting into the Senior Support Services Manager but working across and with multiple teams. Some of what you’ll be doing will involve:

• Arranging meetings, conferences and training
• Supporting the team with our digital channels, including our website, social media and online shop
• Updating key spreadsheets and databases
• Assisting with improving our processes

About You 

We’re looking for someone who loves a process, can’t help but get the details right and is constantly learning and improving. Do you have…

• Good written and verbal communication skills?
• Experience of administration and data entry?
• Problem solving skills and the ability to use your own initiative?

If this sounds like you – we’d love to hear from you!

About working for us 

This is a fast-paced and growing organisation that is really committed to making a difference. Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters. 

About us  

Pancreatic cancer is a tough one but we're taking it on. It is tough to diagnose, tough to treat, and tough to research. For too long this disease has been side-lined. We want to make sure that everyone affected by it gets all the help they need. Together we are taking on pancreatic cancer. Underpinning this vision are our three values: 

• Courageous
• Collaborative 
• Compassion

We cannot achieve our vision without employing people who are committed to our vision, strategy, and values. 

At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported.  We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices. 

We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector. 

Safeguarding

PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.

How to apply 

• You can download the Job Description and Person Specification for full details of the role. If you have any questions about this role that we’ve not answered, please get in touch with us. 
• To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews. 
• You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
• Please note we may close this role earlier should we receive a high number of suitable applications, please apply early to avoid disappointment.
• Please note that interviews will be held remotely on 1st November 2024

 No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.

Role:  Finance Manager

Part-time 22.5 hours per week

Benefits:

· Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)

· Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday

· Death in Service benefit: 3 times annual salary

· Optional Private Medical Insurance plan

· Access to Blue Light Card

· Learning and Development opportunities

Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time.

People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters.

As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.

SCAA is seeking to appoint an experienced, qualified, professional Finance Manager with strong analytical skills, capable of producing and presenting financial information in a succinct and straightforward manner. The preferred candidate will have experience of producing management accounts and other management information relating to organisational performance, cashflow, investment reporting and budget analysis.

Excellent analytical, interpersonal and communication skills are essential. The appointed individual will be expected to liaise effectively with colleagues, Executive Team Members, Trustees and other colleagues within the Charity. They will also develop and strengthen relationships with banks, insurers, investment managers, auditors and other professionals. The person will be expected to produce and present a range of financial information, query and challenge any unusual and misleading information and to support his/her colleagues in the office as required to further the objectives of the charity.

This is a growing charity, and you will have a broad remit, and we are looking for a fully Qualified Accountant holding a CA, ACCA, CIMA, ACA or equivalent membership with experience ideally gained in charity accounting, external reporting and internal management accounting.

The successful candidate is likely to be operating in a similar role in the Private, Public or Third sectors and looking for a new challenge.

Application notes

To apply please email your CV and a covering letter outlining your suitability for the role, your relevant experience, and your motivations for applying.

To find out more about the role you can also contact Simon Phillips on 0300 123 1111 or by email at the address shown above with any questions.

Application deadline is 6pm on 6th November 2024.

Interviews will take place on 20th November 2024.

This role sits within the Community Education and Training team, working to support our learners to access, complete and progress through our wide range of adult learning provision. The main focus will be on providing additional support for learners who need wrap-around support relating to a range of additional personal and educational needs. This could include welfare, personal and family support and wider mental health and wellbeing support or additional learning needs such as dyslexia, ADHD, literacy support and other needs.

You will work with the team to implement strategies and support plans for individuals to aid learning and enhance educational experience. You will support the team’s administrator to monitor learner’s attendance, contacting them via phone, email or arranging a meeting in person where pastoral support is needed.

You will work with our Adult Safeguarding Lead to support safeguarding cases across our departments, including keeping safeguarding records, making referrals and building a database of local support services available to learners and other service users.

We are looking for a dedicated individual who is passionate about supporting learners to ensure they have the best opportunity to thrive on their learning journey.

You will also support wider functions in the team such as contributing to the organisation of our termly learners’ forum to celebrate achievement and attending events in the community to publicise our work.

The successful applicant will have experience of working with vulnerable individuals or groups, be committed to safeguarding, have excellent administration skills, be flexible and excited about being at the heart of a busy team and committed to providing an excellent service to High Trees’ users.

Benefits of working at High Trees

• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
• Enhanced maternity/paternity/adoption leave after 2 years’ service
• Save money off a new bike with the Cycle to Work scheme
• Up to 7% contribution to the staff pension scheme
• 24/7 Employee Support Line
• Clear pay structure with yearly increments (based on performance)
• Annual staff away day
• Premium eye-care vouchers through Specsavers and season ticket loans

Are you a proactive and organised Supporter Care professional looking for your next challenge? Do you have good working knowledge of database systems and MS Office skills?

We are seeking a Supporter Care Coordinator used to handling a busy workload and who enjoys providing excellent customer service.

About the Role:

As a Supporter Care Coordinator, you will be the first point of contact for supporters and provide exceptional customer service across multiple charity brands. You'll handle enquiries, process donations, update supporter information, and ensure that every interaction is handled with care.

Key Responsibilities:

• Be the first point of contact for supporters via email, phone, and post, offering excellent customer service.
• Manage a variety of supporter enquiries, ensuring all are addressed within a 48-hour timeframe.
• Collaborate with internal teams to improve the supporter experience, sharing insights and ideas.
• Process donations, set up direct debits, and ensure timely acknowledgement of donations.
• Build strong relationships with internal teams and external suppliers, ensuring high standards of supporter care.

Key Skills and Experience:

• Experience delivering outstanding customer service in a fast-paced environment.
• Ability to handle sensitive enquiries and complaints with professionalism.
• Strong IT skills, particularly in using databases to manage customer relationships and record information.
• Knowledge of Raiser's Edge or similar.
• A motivated, adaptable, and collaborative team player ready to take on new challenges.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Prospectus is excited to be supporting our client in their search for a Supporter CRM and Data Manager. The hospice’s mission is to provide the highest standards of individualised care for people with life-limiting conditions, palliative and end of life care needs, and their families, living in Basildon and Thurrock districts.

This is a full-time, permanent position paying a salary of £29,612.93 to £38,412.80 per annum depending on experience. The role is based at their site in Thurrock, Essex.

The Supporter CRM and Data Manager will be responsible for day-to-day management of the hospice’s supporter data and income operations strategy and developing annual delivery plans, including strategic planning and management of the Fundraising team’s supporter CRM, data insight and income operations function. You will develop, manage and review processes and procedures for all fundraising income and data across on and offline platforms and ensure all income and supporter data is processed accurately, in a timely manner and in line with Hospice policies and service level agreements.

The successful candidate will have proven experience of CRM database management and developing and maintaining database processes and procedures. You will have demonstrable experience of working with data for marketing purposes, including effective and compliant handling of communication preferences.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application, then please contact Rhys Barber at Prospectus.

If you are interested in applying to this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

• Educated to a degree level and/or relevant knowledge and understanding
• Experience of conducting quality audits, reviews, providing timely and effective feedback to colleagues to manage risk and drive improvements
• Ability to gather, analyse and report on data, information and feedback
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills
• Ability to work and communicate with all employees, including the ability to advise and influence senior managers on quality assurance or continuous improvement processes and outcomes
• Ability to review and understand complex business processes and limitations, making proportionate and evidence-based recommendations for change
• Ability to produce high quality reports and present information in the most appropriate format and ensure accuracy
• Proven ability to lead, support, manage, motivate, and inspire a team, and foster enthusiasm and innovation
• Flexible and comfortable with managing change
• Excellent IT skills, including window-based software packages, in particular high-level use of Excel

About Resolve

Resolve is a local charity with a lot of heart.

Our purpose is to meet the needs of local people who need substance misuse treatment, are homeless or are experiencing poverty. We help people move to manageable, positive lifestyles where they can contribute and enhance their local community.

We know we make a difference because our clients tell us “I was in deep despair, but I was supported beyond belief. It made me feel a much brighter, bigger person. I don’t feel like a broken mum anymore.”

Alongside high levels of job satisfaction, staff also get generous holiday entitlement, flexible working, ongoing training, free parking and employee wellbeing support.

 About the role

The Business Development Manager will play a pivotal role in the growth of Resolve. Funded for five years by The National Lottery Community Fund, the Business Development Manager is central to securing the resources necessary to provide essential Drug and Alcohol treatment services ensuring organisational sustainability.

Resolve is currently reliant on Trusts and Foundations for funding, and you will spearhead efforts to diversify our income streams and expand our donor base.

Your responsibilities will encompass developing and executing a robust fundraising plan, forging strong relationships with key donors and surpassing fundraising targets.

This is a senior role and you will contribute significantly to organisational strategic initiatives, ensuring long-term sustainability and growth.

About you

· Strong evidence of fundraising success with a track record of raising income from donations.

· Experience of developing and delivering fundraising plans, alongside working towards and exceeding targets.

· First class communicator (verbal and written) with the ability to communicate to a range of audiences.

· Proven ability to build strong and lasting relationships with stakeholders and supporters.

· Innovative, bold, ambitious and creative.

· Adept at collecting both data and client’s stories to demonstrate the impact of our work.

Other roles you may have experience of: Fundraiser, Fundraising Manager, Donations Manager, Community & Events Fundraiser, Relationship Manager

For full details please see the recruitment pack. Apply either through CharityJob or submit a CV and a covering letter outlining how you meet the person specification. The closing date is Monday 4 November 2024, 12pm with interviews on Monday 11 November 2024.

Job Title - Digital Manager

Location - Hybrid working including 2/3 days per week at BSG Office, London NW1 4LB

Reports to - Head of Digital

Other Regular Relationships - BSG Team, External Agency Relationships
 

About The BSG

The British Society of Gastroenterology (BSG) is an organisation focused on the promotion of gastroenterology and hepatology within the United Kingdom. It has over 4000 members drawn from the ranks of physicians, surgeons, pathologists, radiologists, scientists, nurses, dietitians and others interested in the field.

Founded in 1937, it has grown from a club to be a major force in British medicine, with representation within the British Royal Colleges and consequently the Department of Health and Government.

The BSG believes that equity of opportunity is of fundamental importance for everyone involved in our organisation. We welcome and actively seek to recruit individuals to our activities regardless of race, religion, ethnic origin, disability, age, gender or sexual orientation.

The BSG delivers a wide range of projects, many of which involve digital touchpoints and interactions which serve as the conduit for interaction with our membership. The Digital Manager will be a role that ensures that all digital operations are optimised to deliver a first-class membership experience to both our members and BSG Staff.

Roles and Responsibilities

To support the Head of Digital and Membership secretary in operations of the BSG website:

• Understand all current core functionality of the website - troubleshooting bugs and technical issues
• Identifying areas for improvement and development – understand and help drive the digital roadmap
• Assume day to day management and assume POC for our digital / security and infrastructure agencies
• Reporting and analytics – own and improve on the reporting suite for site performance and membership operations

Membership experience, including but not limited to:

• Day to day support in membership operations
• Support membership secretary with Member’s trouble tickets
• Develop and craft a good member experience and user journey across all digital touchpoints – enhancing and refining them where possible

Managing new Digital Project delivery as they arise eg. Education/e-learning offering and subsequent development, streaming etc.

Improve data quality across all systems, identify gaps in information in records, and update where necessary, keeping a record of all changes

Attend the BSG Live Annual Conference (travel required)

Key Competencies

• Excellent understanding of the importance of systems integration, user experience and user journeys
• Excellent data and metric analysis abilities
• Good time management and organisational skills with the ability to delegate and prioritise work across multiple projects
• Proven ability to establish targets and manage budgets and cost across a range of projects
• Competency in using Microsoft’s suite of products
• The ability to use various marketing software such as Google Business Tools, Adobe Suite, Hootsuite, Kentico Xperience, ZohoOne, Fasthosts, Cloudflare, Zapier
• Enthusiasm and a proactive work ethic
• Excellent communication skills across a range of seniority levels
• Good problem-solving skills and the ability to “think outside the box” and suggest novel solutions
• Desire to develop your own skills and knowledge
• The ability to provide, accept, and act appropriately, on feedback
• Willingness to embrace new ideas and adapt to changes

Essential - Experience and Skills

• Proficient understanding of CMS platforms and how they operate
• Proficient understanding of CRM platforms and how they operate
• Understanding of project management principles and concepts
• Strong verbal and written Communication skills in English with excellent attention to detail
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving skills

Desirable - Experience and Skills

• Kentico CMS Experience
  
• Zoho One Experience
  
• Experience in a membership organisation desired but not essential
  
• Good working knowledge of GDPR and data policies
• Stakeholder engagement experience desired but not essential

IT Support Engineer

Location: Hybrid working part London Office (Islington, London) part home-working. The post holder will work a minimum of two days a week in the office (with some weeks when three days will be required).

Salary: £28,675 per annum

Hours: 35 hours per week 

Closing date: Tuesday, 29 October 2024 at 10.00am 

Interview date: week commencing 4 November 2024 

This is a full-time permanent position.

Who we are looking for

We are looking for an IT Support Engineer to join our award-winning and forward-thinking type 1 diabetes charity, Breakthrough T1D, as part of the IT Team. If you’re keen to develop your skills further, this is a rare opportunity to grow in an environment that’s as ambitious as you are. At Breakthrough T1D, you’ll become part of a dynamic close-knit, community where collaboration and continuous learning are at the heart of everything we do. 

In addition to sharpening your helpdesk skills, you’ll have hands-on involvement in our transition to a fully cloud-based infrastructure. You’ll work closely with the IT Manager to strengthen our cyber security posture and, where appropriate, contribute to shaping our organisational IT policies. Whether you’re troubleshooting technical issues, exploring new systems, or driving innovation, this role will empower you to take your IT career to the next level while making a real impact on the quality of the day to day working lives of your colleagues at Breakthrough T1D. 

Experience required

We are looking for a candidate with:

• a strong foundation in IT support and specific technical skills 

• experience working with Windows operating systems and standard desktop applications 

• experience administering Active Directory and M365 tenants 

• familiarity with SharePoint, Microsoft Azure, and Windows Server (2003-2019)

• strong networking skills (DNS, routing, switching) 

• practical experience in a small IT team environment

Find out more

For further information please view the IT Support Engineer JD

About Breakthrough T1D UK

Breakthrough T1D UK is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia.

You will find a vibrant atmosphere and spirited team at Breakthrough T1D UK, always striving to make a difference to people living with type 1.

Employee benefits

As an employer we offer:

• Hybrid working arrangements
• Flexible working and will consider compressed hours
• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service
• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment
• Season ticket and cycle loan
• Pension scheme
• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates
• Personalised training to suit your career aspirations and professional development

Breakthrough T1D UK is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age.

Job Title: Technical Security Manager
Reporting to: Director of IT and Security
Contract: Six-month fixed term contract
Hours: Full-time
Salary: £60 - £65k FTE depending on experience
Base: Hybrid, home and minimum two days per week in London office 
Job purpose: To operate our information security management system and maintain Mental Health Innovations’ ISO 27001 certification
Closing Date: 8th November 2024, 5pm

Key Responsibilities 

• Building and maintaining excellent relationships with team leads across the organisation to raise awareness of security and work through issues
• Deputising for the Director in security matters as required
• Operation of the ISMS and Data Protection processes
• Managing risk register, preparing for management review meetings
• Developing/maintaining controls and ensuring they are implemented across the organisation
• Refining our security KPIs and maintaining them
• Proposing actions from KPIs, events and incidents and coordinating resultant work
• Working with the Director to track threats and vulnerabilities, evaluate risk levels and progress treatment plans
• Ensuring secure endpoint and cloud posture
• Working with the team to plan consultancy days; e.g. work items requiring deep knowledge of a specific security domain or a technical specialist
• Monitoring our processes and suggesting improvements Proposing and progressing other continuous improvement work
• Feeding into training and awareness programmes and improving security culture
• Preparing for audits and carrying out remediation work
• Working with the Director to create, maintain and manage policies and ensure compliance
• Planning and participating in incident response exercises
• Managing major incidents and conducting post mortems/reviews

Person Specification

Essential

• Experience of risk management
• Working knowledge of security standards and frameworks, particularly ISO 27001
• Knowledge (and preferably experience) of GDPR and DPA 2018
• Experience of incident management
• Excellent knowledge of high level security concepts and best practice
• Excellent documentation skills, including policies and standards
• Knowledge of the following areas (deeper experience of one or more preferred):
• Endpoint security
• Network security
• Cloud security
• Application security
• Identity and access management
• Secure distributed working practices
• Excellent written and verbal communicator
• Ability and desire to learn new tools, skills and consider other perspectives
• Growth mindset. Comfortable performing a wide range of activities, including stretching to new skill/experience areas
• Ability to manage own time, confirm priorities and expectations
• Independent worker who knows when to ask questions
• Comfortable working with the wider team and organisation
• Comfortable dealing with ambiguous situations and objectives

Desirable

• Professional qualifications, such CompTIA+, CISSP, CCSP, ISO 27001 Auditor
  Exposure to ITIL (ITIL Foundation or higher preferred)
• Experience in one or more of the following:
  • Cloud (AWS preferred)
  • Salesforce
  • SSO & federated identities
  • Network security, SASE & VPNs
  • Endpoint security
  • Infrastructure security and best practices
  • Working knowledge of encryption technologies
  • Password management and access control
  • Security training and awareness
  • Secure distributed working practices
  • Securing domains
• Detection and response, with excellent troubleshooting skills
• Working knowledge of one or more of these tools/products:
  • Salesforce
  • JIRA & Confluence
  • Mac/iOS & ChromeOS
  • Windows/Office365
  • Google Workspace
• Creative thinker, but understands the importance of seeing a piece of work through to the end and on time
• Decisive, proactive, knows when to check the boundaries

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Location: Any UK Trust office - hybrid working

Interviews: 05/11 or 06/11 

For more information or to apply, please click 'apply now' to be directed to our careers site.

We’re looking for a passionate Business Development Manager (Commercial) to join The King’s Trust! In this role, you’ll lead on securing strategic partnerships and driving innovative commercial campaigns that fuel our life-changing work with young people. You’ll work closely with brands, pitching creative sponsorships and developing impactful fundraising initiatives.

If you have a track record in winning high-value partnerships and thrive in a fast-paced, purpose-driven environment, we want to hear from you. Be a part of transforming futures – apply today!

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We're now The King's Trust. And we're still working for young people.

We've changed our name from The Prince's Trust to The King’s Trust. Rest assured, the support we offer young people remains the same. This change marks an exciting new chapter for us, and we hope you'll continue supporting us to transform young lives.

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What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Business Development Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Business Development Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3227 

About the role

We are looking for a flexible and motivated individual to act as Governance and Executive Support Officer. The role will primarily support the Governance and Executive Support Manager and the Executive Team to ensure smooth running of the Trident Board and wider Association business including corporate governance and performance reporting processes.

The Officer will work with colleagues across the organisation to assist with range of governance activities and will assist with identifying and delivering opportunities to improve the effectiveness and efficiency of our work.

Candidates will need to have experience of working in an office environment providing corporate support. This includes experience in minute taking, drafting reports and emails, etc, as well as an awareness of corporate governance, and reporting processes.

You will need to be competent in Microsoft products and ideally will have a knowledge of web-based knowledge applications. This is an exciting opportunity for the right individual to grow their skills and become a key member of a small and friendly team.

Key Areas of Responsibility:

• Provide professional support to the Governance and Executive Support Manager and the Executive Team to ensure the smooth running of board and committees and corporate and performance reporting processes within the Group.
•  Keep abreast and deliver against key internal corporate governance deadlines and plans work accordingly.
• Maintains a list of corporate governance actions and ensures these are cascaded, delivered and reported on as appropriate
• Works efficiently to produce minutes, notes / follow-up emails and deliver on tasks arising from corporate governance meetings.
• Takes meeting notes, Minutes, drafts emails and updates corporate registers as appropriate.
• Provides flexible office support to the wider Team
• Assists with general office / administrative duties (undertake photocopying, filing, record keeping and other administrative tasks) as required.
• Understand the sensitives of working in an impartial political environment and puts in place strategies and approaches in line with this, maintains high level of confidentiality
• Organising and supporting board/committee meetings.

About You

A high-performing administrator with a proven track record of providing high- quality governance and business management support to Boards and Committees.

You will be able to quickly build effective relationships to work confidently with, and provide trusted and reliable advice and support to, key stakeholders including Board and Committee members and the Executive Team. You will understand the needs of the business and have strong communication skills with a ‘can do’ attitude and appetite for solving problems. You will be able to work to tight deadlines, deal with the unexpected and have excellent attention to detail.

Experience:

• Experience of working in a Secretarial or Governance team preferably within a not-for-profit, public body or charity.

• Have experience of providing high-quality customer-focused corporate governance support to Boards and/or Committees to include: preparing agendas in line with business priorities and governance requirements; drafting, commissioning, reviewing and editing papers and reports; briefing paper authors and attendees; preparing high-quality minutes; circulating and tracking actions arising from meetings; monitoring conflicts of interests; facilitating recruitment, induction and training for members.

Home-Start Bradford District offers a unique service, recruiting and training volunteers who have parenting experience themselves to visit families with at least one child under five in their homes, offering informal, friendly and confidential support designed to increase the confidence and independence of families.

With a 25 year track record of delivering valued support to families and children in the area, Home-Start Bradford District is looking for a Business Manager (Co-leader) to bring a broad range of skills and experience which will develop and support the charity through its next phase of development. It's a varied and challenging role with considerable scope to make an impact on the organisation at an exciting time - working with a fantastic team making a huge difference to families across Bradford.

Working alongside our Operations Manager to co-lead the charity, you will together ensure that Home-Start Bradford District achieves its charitable objectives, working closely with the Board of Trustees to lead the team, implementing and continuing to develop the charity’s Strategic Plan, and ensuring that the necessary resources are in place to maintain the sustainability of the organisation.

The Business Manager will lead on the development and implementation of income generation, the financial management of the charity, the processes and administrative needs of the team, data and reporting, and the charity’s governance and legal obligations. They will need to make their mark quickly, identifying and generating new sources of income, with a particular focus on seeking commercial or unrestricted income.

Key responsibilities

This is a strategic role for which the key responsibilities are:

• Business development and strategic planning
• Income generation
• Financial understanding, budgeting and reporting
• Organising, understanding and communicating data
• Effective networking, PR and marketing
• Good governance

What we are looking for

As the successful candidate, you will have:

• demonstrable experience of leadership in an organisation of comparable scale and complexity
• experience of operating at Board level and capable of working with and alongside our board of trustees
• excellent knowledge of organisational development, with a successful track record of securing significant income
• proven experience of developing and implement wide-reaching strategies that successfully deliver objectives
• collaborative leadership skills with the ability to work alongside a Co-leader, and to bring out the best in a team
• a proven track record of taking financial responsibility, and setting and controlling large-scale budgets
• experience of organising, understanding and communicating data.

Job Title - Research Manager

Contract - Permanent

Work pattern - Full time or 0.8 FTE (for flexible working, including term time working)

Salary - £42,000 - £48,000 per annum (or pro rata)

Location - Flexible, with an expectation of working at Coram’s campus in London on average at least once a week. 

We are looking for someone who is passionate about using their research and evaluation expertise, including involving children, young people and their families in research, to join our growing Impact and Evaluation team to help improve support for vulnerable children and young people, and ultimately make a positive difference in their lives.

About Coram and the team

Established as the Foundling Hospital in 1739, Coram is today a vibrant charity group of specialist organisations, supporting hundreds of thousands of children, young people and families every year from infancy to independence. We champion children’s rights and wellbeing, making lives better through legal support, advocacy, adoption and our range of therapeutic, educational and cultural programmes.

Coram’s vision for children is a society where every child has the best possible chance in life, regardless of their background or circumstances.

Building on our legacy as the first and longest continuing children’s charity, we have launched the Coram Institute for Children, the dedicated research and development organisation for children. The Institute will be instrumental in realising this vision by acting as a catalyst for change and collaboration, seeking evidence-based solutions to the challenges facing children in the 21st century in policy, law and practice.

The Impact and Evaluation team sits within Coram’s Institute for Children. Our team consists of 14 Researchers and a Research Coordinator, along with a network of around 15 research associates, pro bono analysts and peer researchers. We carry out qualitative, quantitative and mixed methods research with children and young people, which often involves parents and carers and the professionals who support them.

As a team, are values are to be child-centred, rigorous, grounded in experience, collaborative and impactful. We are dedicated to delivering child-centred research to ensure their voice is at the forefront of our work. We use co-design and participatory research methods to challenge power imbalances within research and work with marginalised groups.

Our work includes a diverse range of evaluation designs from feasibility studies and process evaluations through to large-scale, multi-site experimental and quasi-experimental impact evaluations. We work with a range of partners including Foundations, the Youth Endowment Fund, Department for Education, local authorities, the NHS, and universities as well as other third sector organisations. We also work in-house to support the Coram group of children’s charities to help evaluate their effectiveness and assess the impact of their work.

This role will be based in Coram’s Impact and Evaluation team which sits at the heart of Coram’s Institute for Children dedicated to improving the life chances of children. This role will play an important part in building the Institute and the strategic direction of the team. The role offers exciting opportunities to work within the Coram’s Impact and Evaluation team to lead a portfolio of mixed methods research projects and evaluation studies. As well as build links across Coram as well as externally with research partners and universities to pursue research dedicated to improving the lives of children and young people.

About the role

The Research Manager will play an important role in working with the Head of Impact and Evaluation and across Coram to develop and expand work of the team within Coram’s Institute for Children.

Working within Coram’s growing Impact and Evaluation team (which currently includes eight permanent researchers) the Research Manager will lead the delivery of high quality, innovative qualitative and quantitative studies including externally commissioned research and evaluation to support the improvement of policy and practice for vulnerable children, young people and their families. This will include implementation and process evaluations with children/young people, parents/carers and professionals as well as quasi-experimental and experimental impact evaluations.

We welcome applications from mixed-methods, quantitative and qualitative researchers who have knowledge of a range of research methods and evaluation approaches. We are dedicated to delivering child-centred research to ensure their voice is at the forefront of our work. We use co-design and participatory research methods to challenge power imbalances within research and work with marginalized groups.

The Research Manager will work with colleagues across Coram and with external partners in local authorities, central government, businesses and other third sector organisations. They will have the opportunity to shape the work of the Institute by designing new research funding bids, responding to tender opportunities and developing our academic partnerships.

The role also comes with a range of personal and professional benefits including dedicated time for continuous professional development, 25 plus days of annual leave, regular team reflective practice sessions and flexible working arrangements.

This is a great opportunity for an experienced research manager who has a passion for innovative, participatory research to take the initiative to design and deliver high-quality evidence which improves policy and practice for children, young people and their families.

Coram is an equal opportunities employer and we are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority groups, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented in research roles. If applicants feel comfortable, we would encourage them to draw on lived experience in their personal statement as part of their application.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: 5pm on 15/11/2024

Interview dates: week of 25/11/2024

We will also make any reasonable adjustments at the interview stage for applicants invited to interview to support inclusivity.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.