Social Care Development Jobs

To apply for this role please use the following link: Director of Corporate Services - Refuge - Applied

Please note we will not accept applications if they have not been completed using the above link.

We are recruiting for a Director of Corporate Services to join our Senior Leadership team here at Refuge.

Job Title: Director of Corporate Services

Location: Flexible/Hybrid with the ability to attend the London Office (Vauxhall) at least once a week
Salary: £88,000 per annum (Inclusive of £3,000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full Time, Permanent

Hours: 37.5 hours per week 

Refuge isthe largest domestic abuse organisation in the UK. On any given day our services support thousands of women and their children, helping them to overcome the physical, emotional, financial and logistical impacts of abuse and rebuild their lives.

Do you have significant experience leading corporate service functions and overseeing the management of physical and financial resources to ensure efficiency, effectiveness and quality of service? If so, this is an exciting opportunity to join oursenior leadership team, acting as trusted advisor to the CEO and Board on the formation, development and application of policy and strategic decisions.

To be successful in this role, you will be a qualified accountant with experience of managing multiple income streams including housing, voluntary, contract and trading income. You will have a comprehensive understanding of objective centric risk management, alongside the ability to lead strategic projects.

You will be rewarded not only through a competitive pay and reward package, but through the ability to grow and develop alongside hundreds of inspiring colleagues at all levels across Refuge dedicated to the important work that we do. 

Closing Date: 9.00 am Monday 27 January 2025

First Round Interview Date: Wednesday 12 February 2025, remotely

Second Round Interview Date: Week commencing 17 February 2025, in person

To apply for this role please use the following link: Director of Corporate Services - Refuge - Applied

Please note we will not accept applications if they have not been completed using the above link.

Applications must be completed and submitted by 9.00am on Monday 27 January 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.  For more information on our work, please visit 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Reports to: Director of Programmes, with a dotted line to Head of Who’s Losing Learning Campaign

Start date: As soon as possible

Location: Hybrid with 50% office presence

Contract:  Permanent; full time

Salary: £40,000-£50,000 per annum, depending on experience (+6% employer pension contribution)

Closing date for applications: Midnight Sunday 2nd February

The Task Ahead

As The Difference moves from its early start-up phase into the delivery of our 2025-30 strategy, our programmes and sector-influencing work are expanding to reach more schools and to deepen our impact. 

As Communications and Marketing Lead, you will be a key member of the Research, Impact & Influence team. You will hold end-to-end responsibility for the communications and marketing function, from developing impactful content to executing high-profile events. You will decide where and how our existing processes could be improved, as well as developing new strategies that will underpin our work as a larger and more established charity. 

The Difference is still a small and growing charity. This means that our work is fast-paced, our roles are broad, and there is a culture of being reactive and flexible, as the needs of the organisation evolve. If this sounds exciting rather than daunting, then this could be the role and team for you!

Areas of Responsibility

The Difference is looking for a Communications and Marketing Lead to lead our this function in the following ways:

Communications

• Storytelling & content relation: Produce engaging and informative content that showcases the impact of The Difference's work and resonates with target audiences. Develop compelling narratives and case studies that demonstrate the value of our programs and services, effectively communicating our impact and expertise.

• Media Relations & brand awareness: Proactively build relationships with journalists and key influencers to secure coverage that advances our mission and drives engagement. Support The Difference team to draft and deliver engaging and high quality content in a range of styles. Cultivate The Difference's profile and influence by planning and placing articles, blog posts, social media campaigns and reports for sector-specific and national press.

Marketing

• Sales & Marketing: Drive sales for our school leadership programmes and events through targeted marketing campaigns, including social media, developing compelling collateral, managing online advertising, and exploring innovative approaches to reach potential clients and partners.
   

• Conference Management: Lead the planning, organisation, and execution of conferences and events, including our annual IncludED conference as well as smaller focus events, designed to generate direct sales and raise awareness of The Difference's work. This includes managing budgets, logistics, marketing, and delegate experience to ensure successful and impactful events.

• Events presence: Identify and map out key events where The Difference should have a presence throughout the year. Support the wider Difference team to ensure delivery and presence feeds back to sales.
   

Person Specification

Essential – We are looking for the following skills, aptitude and experience; though you may be stronger in some areas than others:
 

• Proven track record in marketing and communications, ideally within the children’s services or non-profit sector. This will include:

  • A demonstrable understanding of marketing principles and digital marketing best practices to achieve specific goals (e.g. sales targets and/or creating policy change)

  • Proficiency in social media marketing and campaigning and using digital tools to maximise impact

  • Excellent written and verbal communication skills to craft compelling narratives with different audiences, including the education sector and local and national government

• Strategic thinker with the ability to translate organisational goals into impactful communication and marketing plans. You can connect the dots between The Difference's mission and specific communication and marketing activities.

• Experience engaging with media outlets and creating compelling content for the press. You have a knack for storytelling and can produce high-quality content that resonates with target audiences.

• Experience in planning and executing successful events. You can manage the logistics and deliver engaging experiences for attendees.

• Strong interpersonal skills and ability to work effectively in a team. You are a collaborative team player who can build positive relationships with colleagues and stakeholders.

• Passion for The Difference's mission and improving the lives of vulnerable children. You are genuinely committed to making a difference in the lives of young people facing challenges.

Desired – You are more likely to be successful in your application if you have one or more of the following additional experiences: 

• Political Acumen: Experience providing strategic and tactical political advice to senior leadership on how to create change.

• Leadership & Development: Experience in coaching and developing staff.

• Lived Experience: Insight into the school experiences of marginalised young people, including those with experience of the care system, mental ill health, special educational needs, and racism.

Why Work for The Difference?

Schooling isn’t working for the children who need it most. Every week in England 109 children – equivalent to three full classrooms – are permanently excluded. This is just the tip of the iceberg. Since the pandemic, school suspensions have risen significantly, as has persistent absenteeism. 1 in 5 children are missing more than 10% of their time in school. Children who are excluded or persistently absent are much more likely to already be experiencing vulnerability or disadvantage. They are more likely to live in poverty, have additional learning needs, suffer mental health challenges, or experience a lack of safety outside school. Certain ethnicities are also disproportionately affected, notably Gypsy Roma Traveller and black Caribbean children. 

Exclusion and high rates of absence can have a dramatic effect on life chances. These young people are more likely to drop out of education or employment, become vulnerable to long-term mental ill health, or be at risk of criminal exploitation. The Difference believes that children and young people deserve better and that the education system has to change.

Our Organisation 

The Difference is a young education charity, founded to change the story on lost learning.  By 2030, we want rates of exclusion and absence to be falling nationally and for schools to be better equipped to support all children, including those who may be vulnerable.
The Difference was born out of a year of research into school exclusions with think-tank IPPR. This research identified a lack of inclusion expertise in schools and proposed a new leadership development programme to fill this gap. In 2018, Difference founder Kiran hired the team who took this idea from concept to reality, beginning work with our first schools. In September 2024, we published a follow-up report: Who is Losing Learning? This report broadened our definition of ‘exclusions’ to include lost learning from absence, as well as suspensions and permanent exclusions.

The Difference is now a 22-strong team delivering multiple school leadership programmes, alongside a growing research and policy arm. This work is needed more than ever. Effects of COVID-19, coupled with the spiralling cost of living, have substantially increased levels of vulnerability. Schools serving excluded pupils face under-funding. The Difference has had excellent early impact but there is work ahead to capture this, share learning with schools and policy-makers, and grow our capacity to lower exclusions across England.

Our Values

• Relationships underpin success - Strong relationships and the safety they bring are the foundation of achievement - for children, for school staff, in our workplace and in our collaborations. They enable higher trust, challenging feedback, bolder work and stronger impact.
   

• We build stronger from assets  - Every child, family, school and community has strengths and successes. We avoid deficit-labels about teachers, children and families, and instead focus on building from what’s strong. 

• Systems shape opportunities - Actions always take place within systems. These can help or hinder individuals. We recognise the role of policy and structural inequalities and address them directly in our work. 
   

• Agency makes the difference - Bold leadership by individuals can create significant and lasting change. We are proactive in addressing problems and seeking out opportunities. 

How To Apply 

To apply, please complete all sections of the application form by midnight on Sunday 2nd of February.

First round interviews will be held during the week beginning Monday the 3rd of February, over video call. 

If successful in this stage, second round interviews (including a task to be completed the same day) will take place on the week beginning Monday 10th of February, at our office in Bethnal Green. 

Please indicate if you would not be available to attend an interview during this timeframe.

We are committed to building a diverse team and strongly encourage applications from under-represented groups in the charity sector such as people from black, Asian and minority ethnic backgrounds, LGBTQ+ people, people with disabilities, people with experience in the care system, non-graduates and first-in-family graduates. 

As part of our commitment to fairer recruitment, all applications will be assessed with names and any protected characteristics redacted.  

Please note that we are not able to provide working visas and therefore cannot hire anyone that does not have the right to work in the UK.

The British Association for Immediate Care are looking to recruit an experienced, dynamic and motivated new Chief Officer. Following the retirement of the current post holder the Association's Trustees are wanted to appoint a senior leader who is able to take us on the next part of our journey.

Answering to the charities Chairman and in turn Board of Trustees the post holder will be responsble for delivering the charities strategic objectives as well as providing clear leadership and direction. The successful applicant will be required to grow our education portfolio as well as lead our growth and scope as well as influence in pre hospital immediate care.

The role will be required to work closely with our affiliated immediate care schemes and members to further enhance membership benefits and also look for opportunties to develop stonger relationships and partnerships both internally and externally.

This is an exciting role within the national pre hospital care charity. For an informal conversation with the Charities Chairman Dr Andy Pountney, contact details are in the role description.

We're now The King's Trust. And we're still working for young people.

We've changed our name from The Prince's Trust to The King’s Trust. Rest assured, the support we offer young people remains the same. This change marks an exciting new chapter for us, and we hope you'll continue supporting us to transform young lives.

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Let's make every day a chance to create a brighter future for the next generation!

Would you like to be part of the coolest team in town, collaborating with our Outreach and Marketing legends and our friendly customer service team here at The King's Trust? Together, we'll ensure that our young people get onboarded and engaged in our programmes safely and with style.

Dive deep to uncover any barriers that stand in their way, helping to remove those barriers to enable them to shine and propelling them on their journey towards amazing outcomes. Responsible for a group of young people, for one-on-one support and guidance or just gently pointing them in the right direction. You'll be on a mission to assist with travel expenses and find clever ways to handle their other commitments. You'll champion their support and learning needs with employers, and you'll be the ultimate liaison, working alongside partners like the job centre to ensure that nothing stands in the way of their success!

You’ll also be the guiding light for our delivery partners and service providers as we want them to deliver the best experience and outcomes for our young people. High-fives all around! Roll up your sleeves and deliver employability sessions directly to our incredible young people. You'll also help our Delivery Partners and volunteers do the same, both in person and virtually through our trusty MS Teams. When we're doing things face-to-face, you’ll need to hit the road and be there in person to help with programme delivery or programme visits to make sure all is running as smoothly as possible.

And if that’s not enough to keep you busy, you’ll also be keeping meticulous records of information and data on our young people, volunteers, and partners. It's all about making sure every step of their journey is accurately reflected in our systems so that it complies with our funding contracts.

We are a massive advocate of Equality, Diversity and Inclusion so it would be amazing if you could lead the charge in creating an environment where everyone feels seen, by implementing a local action plan that supports our big-picture EDI goals. Let's make positive change happen!

Be ready for anything and everything. Alongside all these fantastic responsibilities, you might find yourself wearing different hats and rocking them like a pro, this could even include deputising when the need arises.

Join the King's Trust Team and let’s make magic happen!

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Unless the location of the role is remote, the Youth Development Lead role requires a combination of office days and working from home. 
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• Cycle-to-Work Scheme
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people who can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks by the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

About Cosmic Charity

Cosmic supports the work of the Paediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU) at St Mary’s Hospital, Paddington, and Queen Charlotte’s Hospital, Hammersmith. We fund vital equipment, staff training, research, and support services for patients and their families.

We are seeking an Events and Volunteering Manager to join our small, friendly charity at a pivotal time in our journey. Cosmic is rapidly growing both our service delivery and our team, making this an exciting opportunity to play a key role in shaping the future of a very special and much-loved charity. This role will oversee and manage the end-to-end planning and high-quality delivery of all income-generation and engagement events for Cosmic, with the goal of maximising income, enhancing supporter engagement, and raising the charity’s profile.

Cosmic already has a portfolio of events ranging from our Cosmic Walk, Dragon Boat and Duck Race, Cosmic Ball, and various annual events hosted by our corporate partners. These events form the backbone of our engagement efforts and provide critical opportunities to connect with supporters, raise funds, and promote our mission. This role will manage the existing events while also developing new opportunities, ensuring a dynamic and diverse event portfolio. Additionally, it will provide Cosmic with the opportunity to develop a collaborative Events Strategy in line with the wider organisational growth strategy, aligning our events with and supporting our overarching objectives.

The Events and Volunteering Manager will also be responsible for facilitating and formalising all Cosmic volunteering opportunities, including our corporate engagement programme, ensuring they align strategically with the charity’s service delivery goals while delivering mutually beneficial outcomes for both the organisation and the corporate partner.

Key Responsibilities

Event Planning and Delivery 

• Develop the Cosmic Events Strategy by effectively initiating and delivering a calendar of events suitable for our audiences, that will drive audience reach and income, focusing on delivering a good return on investment and achieving set objectives.
• Take overall responsibility for planning, organising, and executing a wide range of events, from initial concept to post-event evaluation.
• Lead on all aspects of project management for events, including:
  • Developing and managing event budgets, ensuring cost-effective delivery.
  • Coordinating event invites, monitoring RSVPs, managing guest correspondence, and ensuring strong attendance.
  • Sourcing prizes, managing material production, and liaising with external suppliers.
  • Producing risk assessments and contingency plans to ensure the smooth running of events.
• Promote events effectively to ensure strong attendance and engagement, using a variety of communication channels to reach the correct audiences.
• Oversee on-the-day event delivery, including running briefings, managing running orders, volunteer coordination, and logistics setup.
• Build and maintain strong relationships with external stakeholders, including suppliers and committees, to ensure the success of events.

Event Development and Innovation

• Strategically plan all events a year in advance via a comprehensive calendar to allocate resources effectively and align with the Cosmic 3-year plan.
• Design a varied programme of engaging, high-quality events to attract new supporters and steward existing ones.
• Identify opportunities for new event concepts to grow income streams and increase awareness of the charity’s work.
• Monitor and analyse event performance and ROI to provide insights for improvement.

Supporter Stewardship

• Develop and implement tailored stewardship plans for event donors, ensuring longterm engagement and retention.
• Collaborate with the wider team to provide excellent donor care and build strong relationships with key supporters.

Corporate Partnerships

• Under the leadership of the Senior Philanthropy Manager, steward relationships with relevant corporate partners, developing strong links and identifying opportunities for collaboration via Cosmic events, corporate partnerships/fundraising and volunteering opportunities.
• Coordinate all corporate volunteering activities in collaboration with NHS and Cosmic service delivery colleagues.
• Develop high-quality materials for proposals and presentations to engage potential corporate supporters in events and volunteering.
• Act as the key point of contact to liaise with corporate partners who host and plan events on behalf of Cosmic, ensuring that all income generation, awareness and partnership opportunities are maximised at these events.

Volunteer Management

• Develop and oversee a structured volunteer management programme, ensuring clear roles, responsibilities, and objectives for volunteers across Cosmic’s activities.
• Recruit, onboard, train, and manage volunteers to support:
  • Office-based activities: administrative tasks, office organisation, and day-today support. 3
  • Cosmic events: providing event-day support, including setup and stewarding.
  • Wider projects: community engagement, fundraising initiatives, and special projects.
• Provide ongoing support, training, and recognition to ensure volunteers feel valued, engaged, and aligned with Cosmic’s mission.
• Maintain accurate volunteer records and ensure compliance with relevant policies and safeguarding procedures.
• Collaborate with colleagues across the charity to integrate volunteers into organisational service delivery plans effectively.

Administration and Reporting

• Maintain accurate records of event attendees, income, and expenditure in the charity’s CRM Donorfy.
• Provide regular updates on event progress and performance to senior leadership and trustees.

General Duties

• Build strong relationships across the charity, NHS units, and key stakeholders to identify opportunities for collaboration.
• Keep abreast of trends and innovations in the events and fundraising sectors to ensure best practices.
• Undertake other duties as required to support the charity’s objectives. 

For the full job description and person specification, please see the attached document

In this role you will:

• Build and manage a fast paced and highly effective new business pipeline
• Engage, pitch and win new business opportunities with high value corporates at a partnership value of approx. 150k+ 
• Account manage, steward and maximise income from our current partners and ensure accurate reporting and impact data for each partner 
• Collaborate across Carers Trust to build exciting and creative propositions for partners and prospects, alongside the Head of Corporate
• Work with the Head of Corporate and Exec Team to engage high level corporate stakeholders and maximise our new business and account management opportunities. 

Our ideal candidate:

• Will have a strong track record of securing new business opportunities in a charity or sales role
• Will have experience in account managing relationships and creating financial uplift within that partnership 
• Experience in building and managing a pipeline of opportunities through the sales cycle 
• Strong interpersonal and pitch building skills 
• Good experience in relationship management internally and building connections to have a positive outcome on a project or partnership
• Capacity to take initiative and identify opportunities.
• Financial literacy sufficient to present project budgets and corporate partnership costings 
• Self-motivation with enthusiasm for working flexibly as part of a team 

Download the information packs below to find out more. 

Tenancy Sustainment and Floating Support Team Leader 

• Take the lead in recruitment, selection, and induction of new staff. 
• Work with internal departments to develop monitoring and performance targets to ensure that the service delivers a high-quality service to all their customers. 
• Maintain good communication with the team, other teams, and departments within the Group. 
• Manage the workload of the team to make sure that adequate cover is always provided. 
• Provide support to their customers by contributing to on call rota. 
• Working closely with internal/external teams such as: Operations Manager, Quality & Performance Team, Council based Council Lead Commissioning Team and Accommodation Team based at the council. 
• Engage with monthly internal allocations panels with the above teams to ensure all tenants have a robust support offer if additional support needs are identified. 
• You’ll coach the team to overcome the barriers they face when addressing customer needs and wider issues relating to homelessness. 
  

• A degree level qualification or qualified by experience to an equivalent level. 
• Experience in housing management and project delivery. 
• CIH member, or willingness to work towards it. 
• Strong self-awareness and self-management skills. 
• Strong business acumen and commercial awareness. 
• Excellent communication, influencing and negotiating skills. 
• Significant experience of people management and HR processes. 
• An inspirational leader who can motivate, empower and lead others.
• DBS check. 
• Driving licence with access to own vehicle for work. 

About Us

We have an exciting opportunity for a Senior Project Worker to join Church Walk which is a women only project. Supporting 31 women with complex needs. Referrals come from Hackney housing and other providers in the Hackney Pathway. We work with women with complex trauma. We joint work with local mental health teams, Adult social services, Domestic abuse navigator and services attached safeguarding, MARAC.

The project provides a client-centred recovery-based approach tailored to the needs of the individual which is gender specific. Staff promote engagement with internal and external services with the purpose of enabling clients to positively progress in their recovery journey.

The role will involve holding a case load, as well as supporting and motivating colleagues by exemplifying good practice in client led key working, outcomes, incident handling, risk management and innovative practice To be successful in this role you should have a good understanding of the needs of homeless people and be able to work in an empathic and boundaries way with people who have experienced complex trauma.

About you

The successful candidate will be committed to using, and coaching others to use, psychologically informed and trauma-informed working to engage multiply excluded and highly vulnerable adults to identify and achieve their goals. You will have experience of developing strategic initiatives that have proven results in improving the outcomes of a team.

Your strong emotional intelligence and resilience  will underpin an empathetic approach to client-facing work and to working with a staff team that deals with highly complex individuals and situations on a daily basis. You will be able to demonstrate that you have a solid foundation of exceptional personal organisation, problem solving abilities, and initiative, to manage the responsibilities of the role effectively.

*For genuine occupational requirement reasons we are looking to appoint women only for this post (exemption under the Equality Act 2010 Part 1 Schedule 9)

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 20th January 2025

Interview and assessments on: 28th January 2025

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

About Richmond Borough Mind and the Service:

Richmond Borough Mind (RB Mind) is a mental health charity dedicated to supporting the wellbeing of the local community. Our Peer Support Service in partnership with the NHS South West London and St George’s Trust provides emotional support, guidance, and community connections for unpaid carers supporting loved ones with mental health challenges.

This role is part of the Community Mental Health Transformation Programme (CMHTP), an initiative designed to improve support for those with severe and enduring mental health conditions by integrating care across the NHS, community services, and the voluntary sector.

Role Purpose:

The Carers Senior Peer Support Worker will coordinate and deliver peer support services for unpaid carers across Richmond. This includes leading a small team, providing direct support, facilitating peer groups, and collaborating with local partners to ensure carers receive holistic, high-quality support.

Drawing on their own lived experience as a carer or supporting mental health recovery, the post-holder will offer guidance, share best practices, and ensure carers feel empowered and supported in their wellbeing journey.

Key Responsibilities:

Service Leadership and Coordination:

 •  Lead the Carers Peer Support Service, ensuring effective day-to-day operations.

 •  Manage and supervise Peer Support Workers, providing regular guidance and reflective practice.

 •  Oversee referrals, allocating cases appropriately and taking on complex cases where extended support is required.

 •  Ensure the service meets key performance indicators and reporting requirements.

 •  Develop creative, evidence-based approaches to supporting carers and improving wellbeing.

Carer Support and Delivery:

 •  Provide direct one-to-one and group support for unpaid carers.

 •  Deliver emotional support, information, and guidance, encouraging carer wellbeing and self-advocacy.

 •  Promote access to carer assessments and opportunities for breaks from caring.

 •  Facilitate peer support groups and training sessions co-produced with carers.

 •  Identify risks, safeguarding concerns, and manage them effectively in line with policy.

Collaboration and Partnership Working:

 •  Build partnerships with local NHS, community, and voluntary organisations.

 •  Work closely with South West London & St George’s NHS Trust (SWLSTG) to improve carer inclusion in service delivery.

 •  Support the implementation of the Triangle of Care approach to strengthen collaboration between carers, professionals, and service users.

 •  Represent the service in multi-agency meetings, ensuring appropriate referrals and advocacy for carers’ needs.

Person Specification:

Essential:

 •  Lived experience as an unpaid carer or experience supporting individuals with mental health challenges.

 •  Experience providing direct emotional support and facilitating groups for vulnerable adults.

 •  Supervisory or team leadership experience.

 •  Knowledge of mental health issues, carer rights, and safeguarding practices.

 •  Strong interpersonal and communication skills, including the ability to engage with diverse communities.

 •  Ability to work independently, manage a caseload, and meet service delivery targets.

 •  Proficiency in IT systems, including email, Microsoft Office, and case management databases.

Desirable:

 •  Experience working with families or carers in complex situations.

 •  Familiarity with the Triangle of Care framework.

 •  Knowledge of public and voluntary sector services in Richmond.

Benefits of Working with RB Mind:

 •  Annual Leave: 25 days plus bank holidays (pro rata), increasing with service

 •  Pension: Contributory pension scheme

 •  Wellbeing Support: Employee Assistance Programme (EAP) including free counselling sessions

 •  Professional Development: Training and career growth opportunities

 •  Additional: Supportive team culture, optional paid on-call shifts, staff away days, and socials

How to Apply:

If you’re passionate about supporting carers and making a difference in your community, we’d love to hear from you. Please submit your CV and a cover letter explaining how your skills and experience align with the role.

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

We are looking for a new Multi Contract Advocate working mainly across Shropshire and Telford and Wrekin but occasionally also for Wolverhampton and Dudley area. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

About the role

We have an exciting opportunity for a Multi Contract Advocate to join our team covering Shropshire, Telford & Wrekin and occasionally Wolverhampton and Dudley. Your role will require you to travel to locations such as clients’ homes, hospitals, care homes and within community settings across the area to meet with clients and professionals. You will be home based for administration; therefore, access to your own transportation and a suitable home internet connection is essential. 

About you

Desirably you will have some experience of working in advocacy, or providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.

This role is a Multi-contract Advocate working mainly across Shropshire and Telford and Wrekin but occasionally also for Wolverhampton and Dudley area.  You must have the ability to travel across the service area to meet demands of the service.  Some areas may include remote locations without easy access to public transport.

How will you make a difference?

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.

You will work resourcefully and collaboratively with the individuals you support.  You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.  You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. 

Professional Development?

You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain, or to already hold, the Level 4 Award in Independent Advocacy Practice with disciplines suitable for the role they work in.

Benefits:

• 28 days annual leave plus bank holidays pro-rata
• 5% employer pension & 3% employee contribution
• Salary sacrifice pension scheme
• Separate Life Assurance Cover
• Staff discount scheme including retail discounts, entertainment, holidays etc
• Discounted Gym Membership; Employee Assistance programme
• Supportive working environment fostering a good work/life balance
• Support with continuous professional development

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on our website page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Important Dates:

Closing date for applications; 23:59 midnight on 19 January 2025, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.

Want to know more about VoiceAbility and the role?

Please visit our website.

We look forward to hearing from you.

NB: If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training.  VoiceAbility will fund this training.

We are hiring for an Assistant Support Worker (known internally as Duty Worker) where you can develop valuable skills and experience while playing a key role in providing support to St Mungo’s clients.

Hackney Complex Needs and Assessment Centre is a 17-bed accommodation based service that assesses and reconnects adult single rough sleepers. Our aim is to support our clients to access appropriate move on accommodation within 56 days and develop lasting links with external support agencies.

About the role

In the role of Assistant Support Worker (Duty Worker), you will be the first point of contact at reception for St Mungo’s clients and visitors and have the opportunity to create a welcoming and supportive environment within the project. Other responsibilities will include:

• Jointly running the project day to day with other members of the team.
• Working on reception to answer phones, oversee entry to the building, and provide basic advice and support to clients.
• Keeping communal areas and office space clean and tidy.
• Coordinating important Health and Safety checks and other administrative duties.
• Work alongside the team to provide a person-centred support to residents and clients.
• The role is working a rota shift pattern over 7 days (including bank holidays)

About you

This is a fantastic role for people looking to develop a career in the sector; a number of current Managers started their career as Duty Workers. If you can demonstrate the below, we encourage you to apply!

• Good communication skills, and some experience of dealing directly with the public and/or clients or customers in a busy service environment.
• Personal experience of homelessness and/or an understanding of; and empathy for the issues faced by people experiencing homelessness.
• A genuine interest in helping vulnerable people to make positive changes in their life, and the willingness to develop these valuable skills.
• Good organisational skills, with basic IT and admin skills. 

How to apply 

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website. 

To find out more and apply please go to the St Mungo’s careers page on our website. 

Closing date: 16th January 2025 at 10am

Interview and assessments on: 27th January 2025

What we offer 

• Excellent Development and Growth Opportunities

• A Diverse and Inclusive Workplace 

• Great Pay and Other Benefits

About ELBA
ELBA's mission is to bridge the gap between businesses and communities to drive social change and create opportunities for all. The organisation is dedicated to tackling the systemic issues of social mobility, poverty, and inequality, particularly in East London and surrounding areas. ELBA achieves this by mobilising the resources, skills, and expertise of the business sector to support over 36,000 beneficiaries each year.

At the core of ELBA's mission is the belief that everyone deserves the chance to thrive, regardless of their background or circumstances. By fostering partnerships between businesses and communities, ELBA aims to create sustainable change, improve access to services, education and employment, and build stronger, more inclusive communities. Through its programmes and interventions, ELBA works to ensure that economic growth benefits everyone and that barriers to opportunity are dismantled.

Each year, over 100 corporations and regional stakeholders channel their efforts, volunteers, resources, and social impact strategies through ELBA to achieve meaningful impact. The organisation is widely trusted and recognised for designing, managing, and measuring award-winning corporate-community investment partnerships. ELBA collaborates with leading organisations across financial services, law, insurance, professional services, real estate, and technology as well as with local charities, schools, universities, the NHS, and local authorities.

Job Purpose

The Operations Director is a strategic leader responsible for overseeing ELBA's operational functions to maximise community impact and strengthen corporate partnerships. This role is pivotal in ensuring that programme teams are empowered, supported, and held accountable for achieving their objectives. The Operations Director will work closely with the CEO and Partnership Directors to sustain ELBA’s position as a leader in Employee Supported Volunteering (ESV), social mobility, and place-based initiatives.

Working for ELBA

As well as a competitive salary we have a generous annual leave entitlement that increases with length of service; life assurance; 5% employer pension contribution; BUPA health cash plan; enhanced maternity and paternity pay; an active wellbeing and equalities programme led by staff; a varied and busy learning and development schedule; bicycle purchase scheme; and an Employee Assistance Helpline. In our staff survey our people tell us they love the interaction with active and caring colleagues; the worthwhile nature of our work; and great agency in how they deliver their objectives.

ELBA is a very diverse organisation, representative of the community we serve in East London. 

Key Responsibilities:

1. Leadership and Team Management: Oversee Heads of Programmes, fostering a culture of collaboration, accountability, and innovation; provide resources, support, and professional development to ensure teams meet objectives.

2. Operational Strategy: Develop and improve systems, processes, and KPIs aligned with strategic goals; champion Salesforce adoption and digital transformation.

3. Cross-Functional Collaboration: Enhance internal efficiencies, reduce silos, and align operational and programme activities with community and corporate needs.

4. Impact Measurement: Strengthen impact reporting frameworks, promote data-driven programme management, and ensure transparent reporting on partnerships.

5. Resource Management: Oversee budget planning and resource allocation; ensure financial efficiency and support programme delivery.

6. Compliance and Risk: Ensure compliance with regulations, develop risk management processes, and conduct regular operational audits.

7. Sector Leadership: Support ELBA’s leadership in ESV, social mobility, and community impact by staying ahead of sector trends and driving operational excellence.

Key Competencies:

• Proven leadership and team management experience.

• Strategic planning and alignment with organisational goals.

• Operational excellence with a focus on systems, processes, and reporting.

• Stakeholder management and data-driven decision-making (Salesforce preferred).

• Strong focus on impact measurement and resource efficiency.

Person Specification:

• Extensive senior operations and line management experience.

• Expertise in ESV, community development, and corporate partnerships.

• Knowledge of compliance, risk management, and regulatory standards.

• Skilled in resource planning, budgeting, and cross-functional collaboration.

• Experience in digital transformation and CRM systems.

Desirable:

• Formal project management qualifications (e.g., PRINCE2, PMP).

• Understanding of social impact measurement and safeguarding policies.

ELBA wants to represent the diverse community we support and aims to be an inclusive employer in terms of ethnicity, disability, sexual orientation & background. We are an equal opportunities employer and we welcome all applications. 

Please note this role is required to have an enhanced Disclosure and Barring Service (DBS) check. The successful candidate will be required to comply with ELBA's safeguarding policies and any appointment will be subject to satisfactory references as well as DBS.

Working as part of Signpost Stockport for Carers’ team to provide high quality support to unpaid carers. Working in partnership with Age UK Stockport’s Hospital Discharge Support team to contribute to, and in close collaboration with, the NHS Integrated Care Business staff team and other partners and stakeholders within the system.

To work positively to provide appropriate services to the unpaid carers of those Stockport residents who are being discharged from Hospital. The role is focused on working with carers, within their homes or other setting(s) that is appropriate and convenient for the carer, to ensure that they have the information and support they need when the person for whom they care is discharged, not only in that moment but for up to six weeks following that discharge.

The Hospital Discharge Community Carer Support Worker will need to demonstrate alignment with our organisation’s values:

CONNECTION – This person must be able to build relationships with a variety of people, including service users, stakeholders and staff. This is a key role in a small and busy team and this person must be willing to share with, and learn from, colleagues offering peer support and training, and cover for other staff on an occasional basis.

COMPASSION – To have an understanding of the issues faced by those with a caring responsibility and how this may impact the carer’s ability to engage with the process.

EMPOWERMENT – To recognise the role of the carers assessment review in facilitating change and celebrating what the carer is doing well.

RESPECT – This person needs to maintain boundaries, acknowledge difference and recognise the individual. They need the ability to build relationships with a variety of people, with an ability to draw out information, record accurately and without prejudice.

EXCELLENCE – To have high-quality, strengths based and outcomes-focused conversations with carers. The person needs to have pride in their work and be passionate about being the best that they can be. They will be an advocate of Signpost and for unpaid carers and feel excited about delivering a service of the highest quality.

Key tasks

To work as part of the team to deliver meaningful carer and service outcomes, within the remit of the contract specifications and requirements and current Hospital Discharge policy, as updated from time to time.

The key aspects of the role, include:

• To deliver statutory Carer’s Assessments as directed by the Signpost Carer’s Assessments Team Manager

• To provide targeted support for carers, helping them to overcome challenges, forge links with support services as appropriate and help them prevent their cared-for person being readmitted to hospital

Responsibilities

• Working with carers to identify and access the support, social and learning opportunities available to them online and face-to-face and use this to develop support and contingency plans

• To ensure that Stockport’s adult carers receive a comprehensive, informed, tailored and consistent service with regards to all that is available to support them in their role, in an appropriate and accessible way.

• To work as an effective team member, sharing skills and supporting colleagues

• To ensure that statutory responsibilities of this role are met on a day-to-day basis, including GDPR, safeguarding and health and safety

• To prioritise own workload, working closely and positively with the Team Lead/s to ensure the smooth and effective delivery of the Service.

• Collect and record information and data and to undertake monitoring, and evaluation as required to support required reporting

• Contribute to the requirement to maintain comprehensive information, knowledge, and intelligence in respect of carers information and support needs following a discharge from hospital.

• Liaise positively, with the statutory, private and voluntary sector as associated with the service.  Understand the current issues and requirements generally and specifically regarding hospital discharge.

• Assist with maintaining appropriate administrative systems and records to ensure a quality and effective operational service.

• Gather and collate statistical and other information and data as and when required and contribute to regular reporting on outcomes, statistics, and case studies

• Undertake Carer Experience Reviews / Feedback Reviews

• Assist with the effective promotion of the Service through voluntary and community sector networks, health and social care services and other services as required.

• Attend and participate in relevant conferences, meetings and training events or other meetings as required in line with the scope of the role.

• To be aware of all Signpost for Carers and Age UK Stockport activities and always positively represent the organisations

• To ensure that all work is undertaken in accordance with the aims and values of the agencies involved and in accordance with all relevant policies

• To carry out such other duties as the Senior Management Team may reasonably require in line with the role

We are seeking an experienced and dedicated CEO to lead the organisation to further growth, with the knowledge to help us build the right processes and structure as that growth is realised.  As a charity that has been serving the local area for nearly 40 years, we recognise how important maintaining a positive reputation is, and how building relationships with local businesses can support us.  Building those relationships and securing additional funding streams is a key part of this role.

Our service users are incredibly important to us, and it is essential the voices of our parents, children, and young adults are heard and incorporated into all aspects of planning, and that you advocate for them when working with local agencies and other partners.  With this in mind, the understanding of the difficulties faced by disabled people that comes with lived experience is highly desirable for the role.  Experience in children’s, family, or health services is also desirable.

Our Board of Trustees collectively have extensive experience in senior leadership, finance, marketing, and family health, and they will support you in your role.  The amazing staff at Umbrella are enthusiastic and repeatedly go above and beyond to deliver the best service possible.