Social Care Development Jobs

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.

Job Summary

Community Mental Health Transformation is part of a long-term plan to improve mental health services. Gaddum has been commissioned to support the facilitation of mental health lived experience in Community Mental Health Transformation in Manchester.

This role will ensure Lived Experience is a crucial partner in the collaborative approach, which will enable more responsive and accessible services. The collaborative includes Greater Manchester Mental Health Trust, NHS Greater Manchester Integrated Care, leaders from local Voluntary and Community Sector organisations, Primary Care, Public Health.

Job Purpose

To lead and coordinate initiatives that amplify the voices of individuals with lived experience by embedding co-production principles into program delivery. The role aims to create inclusive opportunities for meaningful involvement, ensuring equal representation, capacity-building, and the removal of participation barriers.

Through collaboration with stakeholders and partners, this position supports the development, supervision, and recognition of lived experience representatives, fostering their contributions to service transformation while building pathways for their continued personal and professional growth. Additionally, the role ensures effective Lived Experience Coordinator – Manchester December 2024 communication, reporting, and evaluation to share insights, measure impact, and support service improvement efforts.
 

Main Duties and Responsibilities

• Reestablish a Lived Experience group, reviewing potential membership gaps and forward steps.
• Ensure the underpinning principles of coproduction are embedded with balance of professionals and lived experience representation.
• Attend the Transformation Group and other key meetings attached to the programme.
• To support Lived Experience representatives to lead on ethnographic story collection across the programme.
• Develop unpaid Peer development opportunities with Lived Experience representatives, providing Peer supervision.
• Identify and, wherever possible, remove barriers to panel member participation including but not limited to travel, childcare, carer responsibilities and translation costs.
• Ensure Lived Experience Representatives receive inductions and training suitable for their level of engagement.
• Coordinate regular meetings and events via a hybrid approach of face-to-face and virtual
• Manage the recruitment specific additional members for each of these opportunities, depending on the theme of the event.
• Ensure that panel members, whether from the core group or single invitees, are properly off boarded.
• Assist Lived Experience members to capture their experiences into their CVs or find opportunities in the community where people with lived experience are needed to help change services.
• Regularly communicate with Manchester Living Well, providing training and awareness raising and relevant updates and opportunities for co-production.
• Provide specialist information, guidance, and support about service user involvement to Adult Social Care staff, partners and stakeholders across a range of services and departments.
• Maintain records and data and to provide regular monitoring reports and outcomes, including end of project evaluation report.
• Contribute to Gaddum newsletters, website, and meetings, sharing information and learning form the programme.

About ELBA
ELBA's mission is to bridge the gap between businesses and communities to drive social change and create opportunities for all. The organisation is dedicated to tackling the systemic issues of social mobility, poverty, and inequality, particularly in East London and surrounding areas. ELBA achieves this by mobilising the resources, skills, and expertise of the business sector to support over 36,000 beneficiaries each year.

At the core of ELBA's mission is the belief that everyone deserves the chance to thrive, regardless of their background or circumstances. By fostering partnerships between businesses and communities, ELBA aims to create sustainable change, improve access to services, education and employment, and build stronger, more inclusive communities. Through its programmes and interventions, ELBA works to ensure that economic growth benefits everyone and that barriers to opportunity are dismantled.

Each year, over 100 corporations and regional stakeholders channel their efforts, volunteers, resources, and social impact strategies through ELBA to achieve meaningful impact. The organisation is widely trusted and recognised for designing, managing, and measuring award-winning corporate-community investment partnerships. ELBA collaborates with leading organisations across financial services, law, insurance, professional services, real estate, and technology as well as with local charities, schools, universities, the NHS, and local authorities.

Job Purpose

The Operations Director is a strategic leader responsible for overseeing ELBA's operational functions to maximise community impact and strengthen corporate partnerships. This role is pivotal in ensuring that programme teams are empowered, supported, and held accountable for achieving their objectives. The Operations Director will work closely with the CEO and Partnership Directors to sustain ELBA’s position as a leader in Employee Supported Volunteering (ESV), social mobility, and place-based initiatives.

Working for ELBA

As well as a competitive salary we have a generous annual leave entitlement that increases with length of service; life assurance; 5% employer pension contribution; BUPA health cash plan; enhanced maternity and paternity pay; an active wellbeing and equalities programme led by staff; a varied and busy learning and development schedule; bicycle purchase scheme; and an Employee Assistance Helpline. In our staff survey our people tell us they love the interaction with active and caring colleagues; the worthwhile nature of our work; and great agency in how they deliver their objectives.

ELBA is a very diverse organisation, representative of the community we serve in East London. 

Key Responsibilities:

1. Leadership and Team Management: Oversee Heads of Programmes, fostering a culture of collaboration, accountability, and innovation; provide resources, support, and professional development to ensure teams meet objectives.

2. Operational Strategy: Develop and improve systems, processes, and KPIs aligned with strategic goals; champion Salesforce adoption and digital transformation.

3. Cross-Functional Collaboration: Enhance internal efficiencies, reduce silos, and align operational and programme activities with community and corporate needs.

4. Impact Measurement: Strengthen impact reporting frameworks, promote data-driven programme management, and ensure transparent reporting on partnerships.

5. Resource Management: Oversee budget planning and resource allocation; ensure financial efficiency and support programme delivery.

6. Compliance and Risk: Ensure compliance with regulations, develop risk management processes, and conduct regular operational audits.

7. Sector Leadership: Support ELBA’s leadership in ESV, social mobility, and community impact by staying ahead of sector trends and driving operational excellence.

Key Competencies:

• Proven leadership and team management experience.

• Strategic planning and alignment with organisational goals.

• Operational excellence with a focus on systems, processes, and reporting.

• Stakeholder management and data-driven decision-making (Salesforce preferred).

• Strong focus on impact measurement and resource efficiency.

Person Specification:

• Extensive senior operations and line management experience.

• Expertise in ESV, community development, and corporate partnerships.

• Knowledge of compliance, risk management, and regulatory standards.

• Skilled in resource planning, budgeting, and cross-functional collaboration.

• Experience in digital transformation and CRM systems.

Desirable:

• Formal project management qualifications (e.g., PRINCE2, PMP).

• Understanding of social impact measurement and safeguarding policies.

ELBA wants to represent the diverse community we support and aims to be an inclusive employer in terms of ethnicity, disability, sexual orientation & background. We are an equal opportunities employer and we welcome all applications. 

Please note this role is required to have an enhanced Disclosure and Barring Service (DBS) check. The successful candidate will be required to comply with ELBA's safeguarding policies and any appointment will be subject to satisfactory references as well as DBS.

We are seeking an experienced and dedicated CEO to lead the organisation to further growth, with the knowledge to help us build the right processes and structure as that growth is realised.  As a charity that has been serving the local area for nearly 40 years, we recognise how important maintaining a positive reputation is, and how building relationships with local businesses can support us.  Building those relationships and securing additional funding streams is a key part of this role.

Our service users are incredibly important to us, and it is essential the voices of our parents, children, and young adults are heard and incorporated into all aspects of planning, and that you advocate for them when working with local agencies and other partners.  With this in mind, the understanding of the difficulties faced by disabled people that comes with lived experience is highly desirable for the role.  Experience in children’s, family, or health services is also desirable.

Our Board of Trustees collectively have extensive experience in senior leadership, finance, marketing, and family health, and they will support you in your role.  The amazing staff at Umbrella are enthusiastic and repeatedly go above and beyond to deliver the best service possible.

Working as part of Signpost Stockport for Carers’ team to provide high quality support to unpaid carers. Working in partnership with Age UK Stockport’s Hospital Discharge Support team to contribute to, and in close collaboration with, the NHS Integrated Care Business staff team and other partners and stakeholders within the system.

To work positively to provide appropriate services to the unpaid carers of those Stockport residents who are being discharged from Hospital. The role is focused on working with carers, within their homes or other setting(s) that is appropriate and convenient for the carer, to ensure that they have the information and support they need when the person for whom they care is discharged, not only in that moment but for up to six weeks following that discharge.

The Hospital Discharge Community Carer Support Worker will need to demonstrate alignment with our organisation’s values:

CONNECTION – This person must be able to build relationships with a variety of people, including service users, stakeholders and staff. This is a key role in a small and busy team and this person must be willing to share with, and learn from, colleagues offering peer support and training, and cover for other staff on an occasional basis.

COMPASSION – To have an understanding of the issues faced by those with a caring responsibility and how this may impact the carer’s ability to engage with the process.

EMPOWERMENT – To recognise the role of the carers assessment review in facilitating change and celebrating what the carer is doing well.

RESPECT – This person needs to maintain boundaries, acknowledge difference and recognise the individual. They need the ability to build relationships with a variety of people, with an ability to draw out information, record accurately and without prejudice.

EXCELLENCE – To have high-quality, strengths based and outcomes-focused conversations with carers. The person needs to have pride in their work and be passionate about being the best that they can be. They will be an advocate of Signpost and for unpaid carers and feel excited about delivering a service of the highest quality.

Key tasks

To work as part of the team to deliver meaningful carer and service outcomes, within the remit of the contract specifications and requirements and current Hospital Discharge policy, as updated from time to time.

The key aspects of the role, include:

• To deliver statutory Carer’s Assessments as directed by the Signpost Carer’s Assessments Team Manager

• To provide targeted support for carers, helping them to overcome challenges, forge links with support services as appropriate and help them prevent their cared-for person being readmitted to hospital

Responsibilities

• Working with carers to identify and access the support, social and learning opportunities available to them online and face-to-face and use this to develop support and contingency plans

• To ensure that Stockport’s adult carers receive a comprehensive, informed, tailored and consistent service with regards to all that is available to support them in their role, in an appropriate and accessible way.

• To work as an effective team member, sharing skills and supporting colleagues

• To ensure that statutory responsibilities of this role are met on a day-to-day basis, including GDPR, safeguarding and health and safety

• To prioritise own workload, working closely and positively with the Team Lead/s to ensure the smooth and effective delivery of the Service.

• Collect and record information and data and to undertake monitoring, and evaluation as required to support required reporting

• Contribute to the requirement to maintain comprehensive information, knowledge, and intelligence in respect of carers information and support needs following a discharge from hospital.

• Liaise positively, with the statutory, private and voluntary sector as associated with the service.  Understand the current issues and requirements generally and specifically regarding hospital discharge.

• Assist with maintaining appropriate administrative systems and records to ensure a quality and effective operational service.

• Gather and collate statistical and other information and data as and when required and contribute to regular reporting on outcomes, statistics, and case studies

• Undertake Carer Experience Reviews / Feedback Reviews

• Assist with the effective promotion of the Service through voluntary and community sector networks, health and social care services and other services as required.

• Attend and participate in relevant conferences, meetings and training events or other meetings as required in line with the scope of the role.

• To be aware of all Signpost for Carers and Age UK Stockport activities and always positively represent the organisations

• To ensure that all work is undertaken in accordance with the aims and values of the agencies involved and in accordance with all relevant policies

• To carry out such other duties as the Senior Management Team may reasonably require in line with the role

We are a registered charity that works with isolated older people and children and young people with SEND and their families. We offer a range of activities including free music therapy, art therapy, holiday workshops, drama sessions, trips for families. We work with schools, charities and councils and also have a partnership with the Royal College of Music and are a delivery partner of the tri borough music hub.

We are seeking an experienced creative project support worker to assist our coordinator. They will be responsible for a variety of duties including monthly newsletters, updating social media and website (square space), doing posters, promoting our work to schools, charities, stakeholders etc., recruiting volunteers, helping organise events such as our holiday workshops.

The ideal candidate will have experience in the charity sector preferably in the arts or SEND. They will also be experienced in the following systems MS office, social media, canva, mailchimp, website (Squarespace). The ideal candidate will have the chance to help shape our activities.

Comradeship and sense of community are among the key elements of the health and wellbeing package enjoyed by residents of the Royal Hospital Chelsea – the Chelsea Pensioners.  Our Veteran’s Outreach programme launched in late 2022 with the aim of extending this offer to the wider veterans’ community in the Greater London region and we have successfully built our own network of older veterans from all three services who, as ‘Out Pensioners’, regularly attend events, activities and Drop Ins at the Royal Hospital Chelsea. We seek to expand our programme beyond Greater London and will start by focusing on the 8 counties of the Southeast region as a pilot scheme which, in due course, we intend to duplicate in other regions.

The Regional Veterans Outreach Officer is vital to bring our expansion plans to fruition. They will be expected to help plan, develop and deliver the regional programme with the aim of reducing social isolation and loneliness in older veterans by leveraging the unique experience of our Chelsea Pensioners and our delivery partners.

In support of the Head of Veterans Outreach they will be required to assist in the planning and delivery of activities and events designed to attract an older cohort of veterans.  This will include establishing and maintaining relationships with local delivery partners (DPs), helping in the recruitment and oversight of a network of volunteers in the 8 x counties and with these DPs and volunteers identify and locate veterans who might benefit from our programme.

The ideal candidate will be selfless, service orientated, full of enthusiasm and initiative, and equipped with the people skills that will make you a natural networker and a hit with our older veteran community. Experience of the Armed Forces community and/or working with older people will be highly advantageous and you will be expected to be familiar with the region in which you will be working. Experience of managing volunteers is also desirable. You will thrive on a high degree of autonomy and making a positive impact on the veterans we support.

The post holder will be expected to travel extensively around the South East region, including overnight stays. A clean, full driving licence is essential. The successful candidate will require Disclosure Barring Service (DBS) clearance.

If you think you have the requisite skills and experience then we are keen to hear from you.

This is a full time role working an average of 41 hours per week.  The salary range for this post is £33,000 - £38,000.

If you're enthusiastic, motivated, and eager to make a difference while working in a historic and rewarding environment, then we invite you to join our team. 

About Us.

The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship.  Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.

The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.

Our selection process.

Should your application be successful you will be invited to a formal interview where you will be asked questions relating to your experiences and key requirements of the role. If you are successful after the interviews we will:

• Ask for references from those you have listed on your application form
• Check your right to live and work in the UK
• Check any declarations you have made on your application form
• Ask you to complete a medical form
• Carry out an Enhanced DBS application.

Location: This role can be based from Birmingham, Manchester, Leeds, Liverpool or Newcastle

For more information or to apply, please click 'apply now' to be directed to our website.

Are you a passionate advocate for 18–30-year-old entrepreneurs? Do you have what it takes to help them bring their business dreams to life? The King's Trust is calling for someone just like you to join our dynamic team and make a real impact. 

At The King's Trust, we're on a mission to empower young people and foster the next generation of business leaders. We believe in turning dreams into reality and providing unwavering support to young entrepreneurs.

As a Youth Development Lead – Enterprise, your mission is to be the driving force behind young entrepreneurs' success stories. The Enterprise programmes aim is to support young people interested in self-employment to explore and test their ideas, write business plans and start their own businesses or achieve alternative outcomes in education, training, volunteering or work.

You'll be the guiding light for a caseload of young people, helping them successfully launch their business ideas and work towards those vital business start targets. We also won’t have you sitting still as travel will be required, exploring your local area to assist in the programme delivery of our Exploring Enterprise course as needed. The delivery can be a mix of online, in-centre or out in the community.

Crafting robust and viable business plans will be your forte. Cash flow forecasts, personal survival budgets, and sector-specific insights are all part of your toolkit. Plus, your knack for providing positive and constructive feedback will help these ideas flourish. Funding applications? You've got it covered!

Attention to detail is your superpower and you’ll be passionate about inspiring change. At The Trust, we're strong advocates for fostering an inclusive workplace, and it would be fantastic if you share that passion too.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Youth Development Leads? 

Last year, we helped more than 40,000 Young People, with every three in four moving into a positive outcome for either work, education or training. Youth Development Leads play a crucial role in supporting young people, no matter the young person's background or current circumstances, to fulfil their full potential. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Youth Development Leads! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Unless the location of the role is remote, the Youth Development Lead role requires a combination of office days and working from home. 
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• Cycle-to-Work Scheme
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people who can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks by the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3155 

Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London’s East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes too and are part way through an exciting programme to deliver another 250 homes by 2025. We also run our own in-house maintenance service, Gateway Homeworks. Our vision is that People will want to live in a Gateway home and People will want to work at Gateway.

You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community. 

Our values

Our values add up to P.A.C.E. Passionate, Accountable, Connected, Excellence.  As a community housing association based in the East End for nearly 100 years, we’re proud of the work we do to address the housing crisis through building and managing great homes.

We are looking for a Scheme Coordinator (6 months FTC) to deliver enhanced care needs for our older residents through the effective coordination of all resident support services and ensuring the smooth operation of their assigned housing scheme.

Working closely with residents, their families, care providers, and external agencies, the post holder creates a safe, supportive, and engaging living environment to enable the independence and wellbeing of our older residents.

Your accountabilities will include but not limited to:

· Resident support e,g,

o Residents needs assessment, viewings and tenancy sign up

o Assistance in claiming housing benefits, other welfare benefits, budgeting and debt management support services

· Scheme Operations e.g.

o Effective compliance in all matters of tenancy lettings and management

o Safety and security across assigned schemes

o Liaising with other departments and suppliers on building maintenance and safety, building and fire safety.

· Multi agency Care Coordination across external care providers

· Ensuring Safeguarding of residents and adherence to GHA policy and procedures

· Ensuring Health and Safety protocols to ensure the wellbeing and security of residents

· Social Engagement of residents through scheme based decisions that reflect resident involvement and resident voice

· Complaint Resolution

· Accurate documentation and ensuring compliance with data protection protocols

Please refer to the attached job description for more details.

Key Skills, Knowledge and Experience:

· Strong interpersonal and communication skills

· Empathy and compassion when working with older people and individuals with diverse care needs

· Excellent organization and time management skills

· Problem-solving skills and the ability to make sound decisions in complex situations.

· Proficiency in using computer applications, including Microsoft Office suite and relevant software

· Understanding of tenancy management in a similar setting

· Knowledge of health and social care services for older adults, including relevant legislation and regulatory requirements

· Understanding of safeguarding principles and the ability to promote a safe and respectful environment for residents

· Proven experience in coordinating and supporting older people's housing schemes or residential care settings, with an emphasis on enhanced support needs

If you have the confidence and enthusiasm to work in a challenging but supportive working environment, we would like to hear from you.

Our benefits package includes:

· Annual Leave: starting at 28 days, plus Bank Holidays

· Subsidised Health and Wellbeing Membership 

· Simply Health – help towards the costs of dentist, optician, and private medical appointments. 

· Employee Assistance Programme – including free legal, financial and counselling advice

· Pension – up to 10% employer contribution

Please note only shortlisted candidates will be contacted.

CLOSING DATE:  Friday 24th January 2025

INTERVIEWS: TBC

Please note that on some occasions where we have received sufficient applications, we will close the vacancy earlier than the closing date advertised.

GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

We are looking for a new Advocate to join our team in Shropshire, Telford & Wrekin. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

About the role

We have an exciting opportunity for an Advocate to join our team covering Shropshire, Telford & Wrekin. Your role will require you to travel to locations such as clients’ homes, hospitals, care homes and within community settings across the area to meet with clients and professionals. You will be home based for administration; therefore, access to your own transportation and a suitable home internet connection is essential. 

About you

Desirably you will have some experience of working in advocacy, or providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.

How will you make a difference?

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.

You will work resourcefully and collaboratively with the individuals you support.  You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.  You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. 

Professional Development?

You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain, or to already hold, the Level 4 Award in Independent Advocacy Practice with disciplines suitable for the role they work in.

Benefits:

• 28 days annual leave plus bank holidays pro-rata
• 5% employer pension & 3% employee contribution
• Salary sacrifice pension scheme
• Separate Life Assurance Cover
• Staff discount scheme including retail discounts, entertainment, holidays etc
• Discounted Gym Membership; Employee Assistance programme
• Supportive working environment fostering a good work/life balance
• Support with continuous professional development

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Important Dates:

Closing date for applications; 23:59 on 19 January 2025, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.

Want to know more about VoiceAbility and the role?

Please visit our website.

We look forward to hearing from you.

NB: If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training.  VoiceAbility will fund this training.

Are you passionate about creating meaningful change in social care policy?

We're looking for a Senior Policy Adviser: Care and Support, to join our team in London. In this vital role, you'll work to improve access to and availability of high-quality care and support for those affected by Motor Neurone Disease (MND).

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

Key Responsibilities:

As a Senior Policy Adviser, you will:

• Lead on policy issues related to social care, welfare, housing, and cost of living across England, Wales, and Northern Ireland.
• Analyse and respond to changes in the care and support policy landscape in collaboration with internal teams.
• Build strong relationships with government departments, civil servants, charities, and think tanks to influence policy change.
• Prepare briefings and reports for colleagues, including senior staff, ahead of meetings with key decision-makers.
• Work with the Policy Manager to advocate for effective policy solutions.
• Collaborate with Public Affairs and Campaigning teams to engage politicians and decision-makers.
• Ensure external audiences are informed about developments through collaboration with the Communications team.
• Conduct research and produce reports with actionable recommendations on key policy issues.
• Represent the MND Association in consultations, seminars, and public events to amplify our voice.

About You:

You're a motivated and skilled professional who understands the complexities of social care and support policy.

We're looking for someone with:

• A strong knowledge of policy areas like social care, welfare, housing, and cost of living.
• Proven experience in policy research, analysis, and influencing change.
• Familiarity with the NHS, local authorities, and UK political systems.
• Excellent communication, negotiation, and influencing skills.
• Sharp analytical abilities to address complex policy challenges.
• Strong organisational skills, with the ability to manage priorities and meet deadlines.
• A collaborative mindset, balanced with the ability to work independently.
• A commitment to social change and inclusion.

Join us and help drive policy change that makes a real difference in people's lives.

The full job description is available in the candidate pack.

Salary: £40,600 per annum

Hours: 37 per week

Location: London office with hybrid working

Contract: Permanent

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office one day per week. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience in analysing and addressing policy issues involving social care, welfare, housing and cost of living.
• A successful track record of outcome-focused policy research, analysis and development.
• Familiarity with the NHS, local authority bodies and UK political systems, including Government departments, Westminster and the devolved nations.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees experiencing war or disaster. The IRC is on the ground in more than 50 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England; a programme that is rapidly growing.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

Job Overview

The Purpose of the Role

The Mass Market team’s mission is to inspire the UK public to financially support the IRC in order to help people impacted by conflict and disaster. Having significantly grown the individual giving programme in recent years, we are now looking for an experienced Supporter Care Manager to take our Supporter Services programme to the next level.

The main focus of this new role is to develop and professionalise our Supporter Services programme, ensuring our supporters have a first-class experience, and that they develop a positive and lasting relationship with the IRC. Working in partnership with the fundraising, gift processing and CRM teams, and overseeing our external call centre, the post-holder will shape the strategy in line with the projected growth of the fundraising programme. Due to the size of the programme, the role will be responsible for service delivery, and there will be opportunity to grow the team in line with the growth of the programme in future years.

Team Chart 

KEY ACCOUNTABILITIES

1. Strategy and planning (30%)

· Work with the Director, Mass Markets UK to create and implement a donor-centric Supporter Care strategy and priorities as part of the wider Mass Markets strategy

· Manage 3rd party inbound call centre relationship and contracts, including leading on procurement of new services, ensuring all work carried out is to a high standard and represents value for money

· Lead annual, quarterly and monthly planning process, defining key deliverables and initiatives that advance the Supporter Care programme, ensuring all activities support the aims of the departmental strategy

· Collaborate with global Supporter Care team members to share best practice, new initiatives and contribute to global projects

· Manage and plan internal and external resource during in peak times, e.g. Year End and emergency appeals 

· Work closely with the Mass Market teams to increase connection across the department, contribute to cross-departmental planning with the ultimate aim of developing a seamless progression for new donors and prospects into further cultivation 

· Feed into fundraising planning by providing insight, feedback and themes from supporter communications

· Identify and brief support requirements with internal and external stakeholders in order to ensure the smooth running and enhancement of operations

· Create and manage the Supporter Services expenditure budget and reforecasts

2. Programme delivery (50%)

· Provide first-class service to our supporters across telephone, email and post, and across comments on our social media advertising and inboxes – ensuring you represent IRC appropriately, by responding to all supporter enquiries, actions and complaints in a professional manner and within agreed SLAs

· Manage the third party inbound call centre, ensuring they are briefed on upcoming campaigns and activity and monitoring their output

· Liaise across Acquisition, Retention and Legacy to ensure response handling and supporter enquiries are streamlined during campaign activity, including during emergency appeals with the Disasters Emergency Committee

· Manage supporters who are fundraising on our behalf (community and events) and provide encouragement, fundraising support and assistance across fundraising platforms

· Be the first point of contact for Legacy enquirers, providing initial stewardship and effectively transferring the relationship to Mass Market and Philanthropy teams

· Use agreed letter templates and craft bespoke responses using the supporter care database and FAQs

· Ensure interactions are logged on the CRM in a timely and accurate manner

· Accurately enter or amend supporter data on the CRM

· Ensure our thanking and acknowledgment communications are up to date and engaging

· Fulfil information packs and other items to supporters and legacy enquirers

• Maintain Community and Events fundraising pages on website, ensuring they are up-to-date, relevant and engaging

· Work closely with the gift processing team to ensure gifts, Gift Aid declarations and other relevant actions are processed or amended in a timely manner

3. Compliance and operations (20%)

· Set and manage SLAs across all aspects of the programme, including with external suppliers

· Manage the quality compliance audit with the call centre, including undertaking regular caller listening

· Create and manage a framework to track supporter care performance, including complaints, and provide regular reporting to key colleagues

• Develop and maintain internal and public facing Supporter Care policies and guidelines

· Provide regular training and best practice to public-facing colleagues across IRC UK on handling supporter interactions appropriately  

· Maintain an up-to-date knowledge and foster the development of Supporter Care within IRC by networking within the NGO and private sector to learn and import best practice

· Stay up to date on current legislation, and industry standards and adhere to all relevant regulation including the Fundraising Regulator, Gambling Commission and ICO

· Develop and enhance supporter services procedures and documents, ensuring they are kept up to date, particularly during emergency appeals

The above duties are intended to be an outline of the responsibilities for this role and are not an an exhaustive list. You may be expected to undertake other reasonable duties as requested by the Director, Mass Markets and the Mass Markets UK leadership team. This post may involve some national and international travel, overnight stays and very occasional working outside core office hours.

Scope and Authority

Responsibility for Resources: expenditure budget associated with supporter care costs and third party contractors. There is no income expectation for this role.

Key Working Relationships

· Director, Mass Markets UK

· Acquisition team

· Retention team

· Global Supporter Experience

· Supporter Care equivalents in other IRC geographies

· Gift Processing

· Finance

· Data and Analytics

· Comms, Digital Engagement and Creative Studio

· Martech Systems & Platforms

PERSON SPECIFICATION

Essential Knowledge and Experience:

· Experience leading or managing a supporter (or customer) care programme and strategy

· Experience interacting with supporters or customers in a customer service or customer facing setting

· Excellent written English, with the ability to produce well written, strong communications and reports

· Numerate with confident data interpretation skills

· Excellent organisational skills

· Strong IT skills including Microsoft packages (Word, Excel, PowerPoint and Outlook)

· Experience with a CRM system

Essential skills

· Ability to communicate confidently and effectively with supporters over the phone, email and other channels

· Ability to handle difficult conversations with supporters sensitively and diplomatically, ensuring a professional attitude is shown at all times

· Strong interpersonal skills, with the confidence to engage with supporters and manage relationships with internal and external stakeholders at all levels 

· Driven and proactive with a solutions-based attitude

· Willing to work independently and to take the initiative

· A team player who enjoys working collaboratively and supporting colleagues

Adult Training and Development Manager 

We have an exciting opportunity for an Adult Training and Development Manager to design and deliver engaging learning experiences for parents and communities and manage a team of Tutors.

Do you want to work for a parent friendly award winning charity dedicated to providing mentoring, training and support for parents and carers of children around Islington?

Position: Adult Training and Development Manager

Salary: £37,000 per year full time equivalent

Location: London-based with occasional travel within the borough

Hours: 28 hours per week: term time only (working 1 week during the summer holidays, that can be taken back during term time)

Closing Date: Monday 27th January 2025 

About the Role:

As Adult Training and Development Manager, you will be instrumental in delivering impactful workshops and group learning sessions to parents. Working within a diverse community, you’ll develop engaging educational programmes tailored to parents' needs, fostering personal growth and skill development. You’ll collaborate with community partners, facilitate workshops, support community-led projects, and assess learner progress to ensure quality education. This is a hands-on role, ideal for someone passionate about empowering others.

Key Responsibilities:

• Manage a team of Tutors

• Design and deliver workshops and group learning sessions for parents

• Develop tailored training materials and resources for parent groups

• Support parents in delivering community research and presentations

• Collaborate with partners to share best practices and enhance programmes

• Conduct assessments, evaluations, and produce reports on learning outcomes

About You:

You will need to be an experienced adult educator with a background in working with diverse groups. Your strong communication and organisational skills will enable you to engage effectively with learners, adapt to their needs, and inspire confidence. Experience in community development and a solid understanding of safeguarding are essential.

Key Skills & Experience:

• Minimum Level 4 qualification in adult learning tutor training course

• Experience in planning and facilitating adult learning sessions

• Proven experience in group facilitation and working within diverse communities

• Understanding of safeguarding practices and issues faced by parents

• Ability to develop creative and engaging educational materials

About the Organisation:

The charity is dedicated to supporting parents to realise their potential and make a difference in their families and communities. Through training, group sessions, and community-led initiatives, they empower parents to build skills, confidence, and resilience. As part of the team, you’ll have the opportunity to work in an inclusive, community-driven environment focused on meaningful impact.

Other Roles You May Have Experience of Could Include: Community Education Tutor, Training Manager, Training and Development Manager, Adult Learning, Training and Development Officer, Adult Training, Group Facilitator, Training Performance Manager, Learning Mentor, Tutor, Adult Learning Skills, Skills Sessional Tutor, Teacher, Adult Learning Support Facilitator, Family Support Practitioner, etc.

We are excited to be working in partnership with Dogs for Good, a registered charity dedicated to advancing the boundless possibilities of what a connection between people and dogs can enable – in making everyday life fuller, healthier, and happier for everyone involved. They understand the extraordinary change dogs can enable when they form part of a social-care model centred on the needs of people and communities. With their new 2024-2028 strategy in place, it’s an exciting time to join the Dogs for Good team!

We are seeking a Major Gifts Development Manager to join their newly formed Philanthropy and Partnerships team. We’re seeking a passionate individual to help develop new ways of working across donor pipeline management and prospect identification.  You'll collaborate closely with dog trainers, instructors, and senior management, crafting innovative proposals that deliver a compelling and inspiring case for support.

The successful candidate must be able to demonstrate:

• A track record in fundraising with evidence of successful solicitation of six-figure multi-year gifts. 
• Experience in building bespoke fundraising propositions for major gifts (corporate partners as well as trusts and foundations). 
• Experience in relationship building skills and an ability to interact with prospects and donors at the highest levels in a professional manner. 
• Knowledge of major gift fundraising techniques, and what it takes to achieve success in developing income from high value prospects and donors. 

This is an exciting opportunity to join a dedicated team during an exciting growth phase. You’ll work will make a meaningful impact in health and social care, whilst also championing Dogs for Good’s unwavering commitment to dog welfare.

For more information, please contact Nick Thomas, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Contract & Hours: Permanent. Full or part-time (28 - 35 hours per week)

Location: Hybrid - min two days per week in the charity’s Head Office in Banbury (The Frances Hay Centre)

Closing date for applications: Thursday 23rd January 2025

Charisma vetting interviews must be completed by close of play on Tuesday 28th January 2025 

Interviews with Dogs for Good: Week commencing 3rd February 2025

A note from Charisma

Don’t feel like you meet all of the requirements?  We’d still love to chat, we’re a people first recruitment partner.  We specialise in charity recruitment with over 22 years’ experience working as a consultancy who support inspiring professionals find the perfect roles in transformational organisation

Are you passionate about making a real difference in the lives of older people? Do you have a knack for offering clear, empathetic, and practical advice? If so, we want to hear from you!

At Age UK Surrey, we are dedicated to improving the lives of older people across the county, providing services and support that enable independence and enhance wellbeing. We are seeking an experienced Information & Advice Adviser to join our team and help us achieve our mission.

Key Responsibilities:

• Provide accurate, impartial, and comprehensive information and advice to older people, their families, and carers.
• Manage a welfare rights and other matters caseload, ensuring casework is recorded in a timely manner and in line with agreed quality standards.
• Address various topics, including welfare benefits, housing, social care, financial advice, and local services.
• Conduct face-to-face, telephone, and email consultations, ensuring a client-centred approach.
• Assist with completing forms and applications, such as benefits claims and housing requests.
• Work as part of the wider Age UK Surrey advice and information team ensuring effective cover in services including dealing with emergencies when required. 
• Stay updated on legislation, policy changes, and local services to provide the best support possible.
• To participate in the development and delivery of referral partnerships and outreach services to reach the most vulnerable older people within Surrey. 
• Work collaboratively with colleagues and external agencies to deliver holistic support.

What We’re Looking For:

• Proven experience in an information and advice role, ideally within the charity or public sector.
• In-depth knowledge of benefits, housing, and social care systems.
• Excellent communication and interpersonal skills, with a sensitive and empathetic approach.
• Strong organisational skills and the ability to manage a varied workload.
• Competence in using IT systems and maintaining accurate client records.
• A commitment to promoting the independence and dignity of older people.

Why Join Us?

• Be part of a friendly, passionate, and supportive team.
• Opportunity to make a genuine impact in the community.
• Comprehensive training and development opportunities.
• Flexible working arrangements to support work-life balance.
• Access to employee benefits, including an EAP, pension contributions and paid holidays.

How to Apply:

If you are ready to bring your expertise to Age UK Surrey and help us empower older people, we’d love to hear from you!

Closing Date: Friday 24th January at 12pm
Interviews: TBC

Age UK Surrey is committed to equality and diversity and welcomes applications from all sections of the community.

Job Offer and Employment are subject to satisfactory Right to Work checks and an enhanced DBS check.

Be the change. Join Age UK Surrey today.