Service Support Officer Jobs in Manchester

Team: Individual Giving

Location: Homebased with occasional travel for meetings

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £34,210 per annum

Contract: Fixed term for 12 months

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Individual Giving Officer – Retention

• As Individual Giving Officer you will be part of a passionate and friendly team of six, working on the Retention side of the Individual Giving team. This role is crucial in supporting the delivery of Cats Protection’s Individual Giving programme.
• You will be making an impact by leading on projects across multiple communication channels to steward our wonderful supporters, ensuring they feel valued and helping to generate over £22 million a year in sustainable income for Cats Protection. This includes everything from leading the creative development of stewardship mailings, building engaging and thoughtful supporter journeys, and project managing telemarketing campaigns – all of which feature cats at the heart, of course!

About the Individual Giving Team:

• We sit within the Marketing & Income Generation directorate
• Our team is responsible for the recruitment and retention of individual supporters to generate over £22 million each year and provide leads for the other teams in the directorate
• We currently have a team of 13 working across Acquisition and Retention on our Appeals and Raffles, Membership, Sponsorship, Lottery and regular giving programs using Mail, Face to Face, DRTV, email, Digital, Social and other paid media

What we’re looking for in our Individual Giving Officer - Retention

• Experience in an Individual Giving role or similar, ideally working with agencies in the third sector 
• Proven track record of achieving income against agreed financial targets
• Experience in leading projects and managing schedules
• An understanding of the principles of Data Protection legislation and implications for Direct and Digital Marketing
• A good working knowledge of transaction and contact databases

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

For a copy of the job description, please contact

Application closing date: 6th January 2025

Virtual interview date: 21st & 22nd January 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form

2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

If you are interested in leading a service that helps to empower women and birthing people and their supporters with advice and information about human rights through pregnancy and birth, please read on and download our recruitment pack for more information about Birthrights and the role.

About Birthrights:  

Birthrights was founded in 2013 with the understanding that at the heart of the poor experiences and outcomes of maternity care for so many people in the UK, is a consistent failure to listen to the voices of women and birthing people and a disregard for their fundamental human rights. We champion the rights of women and birthing people through information and advice, training, campaigns, research and legal action. You can read our 10-year strategic framework here Strategy - Birthrights 

About the role: 

This is a hugely exciting opportunity to join Birthrights’ Senior Leadership team and play a key part in supporting Birthrights’ meet its ambitions and achieve its potential.

We are seeking an experienced service manager who can help us reach women and birthing people, particularly the most marginalised communities, and respond to their enquiries with expert advice in a trauma informed, culturally competent and empathetic manner. We want to equip women and birthing people and their supporters with information and advice to advocate for their rights and navigate a maternity system in crisis.

About You: 

You will be resourceful and organised, with excellent co-ordination, management and administration skills. You will be able to understand what information is required and how to analyse data and intelligence to manage, review and improve a service area. You will be able and willing to work with a wide range of people to support, inspire, challenge and coach others and work collaboratively towards Birthrights’ commitment to anti-oppressive practices 

You can find out more about the role in our recruitment pack. We still want to hear from you even if you don’t meet all our criteria. Please tell us about experiences that have not been included here, but that you feel might be relevant to this role. 

Team: Centre

Location: Holgate Lane, Oldham, North Manchester

Work pattern: 28 hours per week, working 4 days over a 7-day rota

Salary: Up to £19,244.26 per year

Contract:  6-month fixed term contract

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Senior Rehoming and Welfare Assistant:

• Carry out cleaning of cat pens, including litter trays, in the various sections of the centre
• Feed and care for cats requiring additional medical or behavioural treatment as required. This also includes handling
• Present a professional and friendly image to customers and visitors
• As required, assist with veterinary runs and transport cats to different sites. This will include driving the Cats Protection vehicle off-site
• Support the Centre and Deputy Manager in the day to day running of the Centre and supervision of employees
• Provide support and supervision to volunteers to coach and guide them on cat care duties
• Support with the scheduling and preparation of rehoming information, viewings and adoption of cats in care

About the centre team:

• Our Cat Centre’s and homing centres care for thousands of cats each year until they are able to find a loving new home. 
• The team is made up of 3 regional volunteer team Leaders and Volunteers, closely linked with the neighboring Cat Centre

What we’re looking for in our Senior Rehoming and Welfare Assistant:

• A full, manual driving license is essential as driving of centre vans, transporting cats and working between two sites is required
• An excellent communicator with strong empathy and communication skills
• Excellent customer service skills and experience of dealing with members of the public
• Experience of animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet welfare needs of cats
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and good at working as part of a team
• Team leader or supervisory experience
• An understanding of health and safety and comfortable with manual handling tasks

What we can offer you:

• range of health benefits
• 25 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 01 January 2025

Interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. anonymised application form
2. face to face interview

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Team: Customer Complaints

Location: Homebased with travel for meetings & events

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £41,363 per annum

Contract: Permanent  

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Complaints Manager:

• The Complaints Manager will be responsible for embedding Cats Protection’s new charity-wide ‘Complaints Policy & Procedure’.
• Cats Protection is serious about creating a cultural change as part of its 10-year strategy that positions the organisation as customer-centric, putting customers at the heart of everything we do, anticipating needs and building life-long relationships that mean we can be there for all cats. This is not possible without improving our existing complaints processes so anyone who complains to Cats Protection receives superb customer & supporter service

About the Customer Complaints team:  

• We sit within the Marketing & Income Generation directorate
• This new team will oversee the day-to-day complaints against Cats Protection. The team will also support Cats Protection’s Subject Matter Experts in handling specialist, technical complaints through regular training on delivering an excellent service, expert advice on triaging complaints, monitoring complaint reporting and learnings to internal and external stakeholders to pinpoint improvements.
• We currently have a team of 3

What we’re looking for in our Complaints Manager:

• Extensive experience in overseeing the management of the complaints process and complaint responses, ensuring an effective resolution and high level of customer service delivered, preferably in a not-for-profit and/or multisite organisation
• Proven experience of working in a customer-focused and professional environment managing operational processes effectively
• Proven experience or working with stakeholders at all levels including senior leadership with confidence and integrity
• Experience of managing databases & systems for data entry and generation of reporting, managing the roll out of a new system would also be preferable

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Please contact for a copy of the job description

Application closing date: 8th January 2025

Virtual interview date: 23rd – 28th January 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form

2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

This is a great opportunity to become part of a team, which makes a real difference.

The post holder will be a source of support and expertise to Helpline Volunteers during a shift, providing emotional support and signposting options to bereaved people in their initial contact with Cruse Bereavement Support, (in call / Email / Casework). Support ongoing growth and development of the helpline through call monitoring, onboarding new volunteers and implementation of the Quality framework. 

Working alongside the Helpline Service Manager, the role will support the development and growth of the helpline.

This role will be working closely with a Project Team in Cruse who are managing our Southern Gas Network (SGN) partnership. We would like this role to participate in the development of the partnership to ensure effective rollout within our National Helpline. This would require you to attend National Energy Action (NEA) Fuel Debt Advice in the Community Training and become the point of contact for the National Helpline staff and volunteers for SGN related queries.

Due to the nature of the role, you would be expected to work flexibly on a shift basis (with availability to work between 9am and 8:15pm), including some Bank Holidays.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

• Applicants in England and Wales: DBS Code of Practice
• Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

Job Title: Gardener Project Officer for Young Marketeers Plymouth

Position Type: Freelance

Reports to: Development Manager

Based at:Home-working and at schools in Plymouth

Working Hours: 14 days @ £165 per day from March – July (£2310); 8 x school gardening sessions at £110 per session plus 1 day planning @ £220 (£1100). Total budget £3,410 + expenses

Contract: Temporary 

Job Purpose

· To manage the delivery of Young Marketeers in Plymouth in four primary schools

Background to School Food Matters

School Food Matters (SFM) exists to teach children about food and to improve children’s access to healthy, sustainable food during their time at school. We provide fully funded food education programmes to schools. Our experience delivering these programmes informs and strengthens our campaigns, bringing the voices of children, parents and teachers to government policy.

Young Marketeers

This much-loved programme was started in London in 2012. It is now running in 12 cities across England and is funded by the National Lottery Community Fund for three years.  The programme provides hands-on opportunities for children from primary schools to grow fruit and veg from seed to sell at their local market. Young Marketeers is also a platform for School Food Matters to promote food education to schools and communities as a way to support children to live happy and healthy lives.  Children learn the art of growing veg from seed, and market traders will share their secrets on how to create a winning market stall.  Primary schools will be visited by our gardener in March/April and then again in May/June and receive further tips on how to ensure a bumper crop. And in July, they head to the market to sell their produce, and to meet the mayor!

Key Tasks include:

· Assist with recruitment of four schools to take part in Young Marketeers

· Build and maintain relationships with teachers, teaching assistants and senior leaders to ensure the smooth running of the project

· Build and support relationships with contacts in partner organisations

· Schedule, organise and deliver

o One assembly in each school

o Two food growing sessions in each school

o One market trader training session in each school

o Market Day in the city centre in July for four schools

· Maintain accurate records relating to the programme

• Complete monitoring and evaluation forms in accordance with instructions from our Evaluation team
• Take photos of workshops and events where possible
• Keep Development Manager fully updated on progress

· Keep up to date with safeguarding requirements and reporting procedures

• Maintain the ethos of the charity and positively promote our work at all times

Person specification

Essential  

· Experience of delivering food growing sessions to children

· Knowledge of fruit and vegetable growing

· Excellent administrative and organisational skills with great attention to detail

· Excellent IT skills including excel, word and email

· Experience of building relationships with partner organisations and individuals 

· Ability to work in a team, and seek help when needed

· Self-motivated and optimistic with a can-do attitude

Desirable  

· Experience of working for a charity or not for profit organisation

· Experience of working in primary schools and engaging children

Job purpose:

This is a fantastic opportunity for someone enthusiastic about driving change to join the Huntington’s Disease Association, proactively working to advocate for and improve care for people with this rare neurological condition. 
 

As Policy and Public Affairs Officer, you will work closely with our Head of Public Affairs to influence decision makers in the NHS, and UK and Welsh governments. You will be joining the charity at an exciting time as we develop a new influencing strategy. You will help shape this work, while having opportunity to work with external stakeholders, including health professionals, civil servants and other charities, all whilst developing your skillset and policy and public affairs experience. We have had success over the past year in parliament in highlighting the issues faced by people living with Huntington’s disease, and we are now focused on building this work to help drive policy change.
 

This is a remote role, working from home mostly, but will require travel to London and other locations across England and Wales (which the charity will cover expenses for).

This is an essential role in a small, national organisation supporting people affected by Huntington's disease.

Learn more about the role in the job pack included.

Benefits:

* 25 days annual leave plus public holidays (pro rata for part-time staff)

* A pension scheme with 3% employer contribution

* Medicash scheme

* Tax-free working from home allowance

* Flexible working approach

* Supportive and positive working environment

* Fantastic learning and development opportunities

Applications:

Applications submitted without a CV and cover letter will not be considered.

Closing date for applications is Tuesday 7th January 2025, 9 am.

Interviews will be held on Wednesday 22nd January 2025.

Disabled people face significant inequalities in education, sport, leisure and employment. They often face multiple barriers to fulfilling their potential and achieving their aspirations. Sport and physical activity have the power to inspire, enable, build self-esteem, and provide success. They can improve physical health, employability, mental well-being and social community inclusion. However, many barriers prevent disabled people from accessing sport. These include a lack of coaching, clubs, transport, equipment and support networks, as well as high costs and negative perceptions of disabled people participating in sport.

We are a fairly new charity established in 2021, with big ambitions for the future. We have started with small but meaningful projects. We are reaching out to disabled people, learning from our projects, and focusing on our vision and purpose.

We are now looking for someone to join our small but mighty team as our Project Officer. This is a new role, and is crucial to the development of the charity over the next few years. You will set up and deliver new projects to enable disabled people to get active and access sporting opportunities. To do this you will develop relationships with partners, funders and the disability community. This role has the potential for growth and development. You will have a huge influence in shaping our project delivery so that we can continue supporting disabled people to achieve their ambitions through sport.

As a user led organisation, we are keen to receive applications from disabled people.

About the Richard Whitehead Foundation

The Richard Whitehead Foundation is a small charity with big aspirations to use the power of sport for the benefit of disabled people. We believe in the impact of sport: the increased mental well-being, the confidence, the self-esteem, the social inclusion and employability which can come from it.  We want disabled people to be able to thrive and benefit from all the opportunities that sport provides.

Our vision: Enabling disabled people’s ambitions.

Our purpose: We believe disabled people should have access to the life-changing power of sport.

Our mission: We place the individual at the centre of our work. We provide access to life-changing support, mentoring, information, advice, equipment, and opportunities that will spark a sustained lifetime intervention.

Our values:  Person Centred Dynamic Powerful Authentic Inclusive

Main purpose of this role

Our mentoring work provides a person-centred approach, supporting disabled people to access the life-changing power of movement and sport. We train mentors (who are mostly disabled) and match them with disabled people who face multiple barriers and are likely to remain inactive without intervention. They work together to break down these barriers and connect with local sports clubs and initiatives. We delivered our first mentoring programme in Nottingham and are now looking to expand the programme across the East Midlands and other areas in England and Wales. Alongside this we want to expand our already established Supported Runner Programme to enable disabled people to participate in shorter community runs, and to adapt the model to support disabled people into other sports.

We are looking for a proactive, confident and dynamic individual to help us set up and deliver new mentoring and supported sports projects to enable disabled people to get involved in physical activity in their communities. You will join our small creative and supportive team within an empowering, values-led organisation that is person-centred and ambitious to empower disabled people.

We are looking for someone with significant experience of delivering projects at a community level, recruiting and supporting volunteers and project beneficiaries. You will be able to work independently, take initiative and achieve results. You will keep up to date with developments in the disability and sports sectors in order to inform the development or our projects and ensure we are seeking opportunities for partnerships and funding. You will work confidently with a wide range of individuals and stakeholder groups, including disabled people, volunteers, community groups, disability organisations and local services.

Project Officer – Job description

Job Title: Project Officer

Reports to: Chief Executive Officer

Responsible for: No staff; volunteers as appropriate

Location: Home based, with travel where required within England and Wales

Hours: Part time 3 days or 22.5 hours per week

Flexibility: Flexible working hours are available. The role will require some evenings and weekend work.

Length of contract: Permanent

Salary range: £30,000 – 33,000 depending on experience (pro rata)

Project set up and delivery

• Develop and implement project plans that incorporate KPIs, milestones and responsibilities, ensuring deadlines are met and plans amended as appropriate.
• Develop effective systems, policies and procedures to support project delivery.
• Carry out administrative tasks and maintain accurate records of projects and activities.
• Deliver workshops and training sessions to volunteers and freelance mentors.
• Provide appropriate support to participants, volunteers, freelance mentors and project partners to ensure delivery of project outcomes.
• Work with the Digital Communications and Marketing Officer to develop and implement communication and social media plans to raise the profile of projects and recruit volunteers, mentors and participants.
• Work with the Digital Communications and Marketing Officer to create marketing assets and sign-up routes for projects, activities and events.
• Ensure safeguarding, health and safety and risk management policies and processes are implemented throughout all projects, activities and events.
• Work with the CEO to set and monitor project budgets and ensure we do not exceed expenditure limits.

Stakeholder management

• Manage relationships with stakeholders, inspiring confidence, maintaining quality communications and ensuring professional representation of the Richard Whitehead Foundation. 
• Identify, develop and maintain effective partnerships with local community groups, volunteers and key partners to deliver projects.
• Develop and maintain a database of stakeholders, ensure we meet our requirements under data protection legislation.

Evaluation

• Develop and implement feedback, monitoring and evaluation mechanisms to measure the impact and outcomes of projects.
• Report against KPIs, outcomes and impact measurements, providing regular updates on projects to the CEO and colleagues.
• Work with the CEO to produce insight and evaluation reports, including data and case studies for trustees, funders and stakeholders.
• Use the learning from projects to improve delivery mechanisms and to inform the development of future projects.
• Work with the Digital Communications and Marketing Officer to collect photographic and video content, quotes and testimonials for use in reports, publicity and fundraising appeals.

Other:

• Ensure all activity complies with the latest data protection legislation.
• Work effectively and collaboratively with colleagues across the Richard Whitehead Foundation.
• Attend internal and external meetings and represent the Richard Whitehead Foundation at events, where required.
• Attend occasional out of hours meetings or events as required.
• Promote and support diversity and equality of opportunity in the workplace and across all projects, and ensure people’s access requirements are met.
• Abide by all our organisational (and project) policies, code of conduct and practice.

Person Specification

1. Qualities, attributes, and behaviours 

Essential

• Person centred – You work to achieve individual need and show empathy for each individual we support. You listen and value the lived experience of disabled people. 
• Dynamic - You are positive, agile, transformative, and responsive. 
• Powerful - You are bold, resilient, and hardworking to support us to achieve our ambitions for our community.
• Inclusive - You are inclusive in your actions and behaviours considering the diversity of people we are supporting. You value people from diverse backgrounds and aim to make everyone feel welcomed, and like they belong. 
• Authentic - You are honest, genuine, and transparent in your approach.

2. Experience

Essential

• Significant experience of delivering projects, including implementing project plans and working to KPIs and deadlines. 
• Experience of developing processes and policies from scratch to effectively deliver projects and to meet the needs of participants and volunteers.
• Experience recruiting and supporting individuals to participate in projects, including volunteers and members of local communities.
• Experience building and maintaining effective relationships with stakeholders including community groups, partner organisations and funders.
• Experience of working with disabled people, either through lived experience as a person living with an impairment or by being immersed in the disability or associated community.

Desirable

• Experience in the sport, leisure, or physical activity sector.
• Experience of working in or with the charity sector.
• Experience of mentoring or working with mentors.
• Experience of delivering training and/or workshops.

3. Skills

Essential

• Excellent organisational skills, including ability to manage multiple tasks and projects, meet competing demands and tight deadlines, and to deliver at pace.
• Ability to work independently and remotely, to plan and manage your own time, and to take the initiative to solve problems.
• Ability to work effectively with others as part of a team.
• Excellent interpersonal skills and the ability to maintain successful working relationships with multiple stakeholders.
• Excellent verbal and written communication skills with the ability to adapt your communication style for different audiences. 
• IT skills with experience of using Microsoft Project, Word and Excel, or the ability to learn new software quickly.
• Analytical and methodical with acute attention to detail and the ability to display information to evaluate the impact of projects.
• Commitment to continuous improvement and ability to identify opportunities to enhance project administration processes and procedures.
• Ability to demonstrate a commitment to equal opportunities, inclusivity and diversity and to incorporate these principles across projects.
• Ability to communicate effectively with a diverse range of people connected to the Richard Whitehead Foundation.

4. Other

Essential

• Empathy and understanding of the importance of addressing and responding to the needs of different people.
• Understanding of the barriers faced by disabled people and ways to overcome them.
• Alignment to the Richard Whitehead Foundation ambitions and values, driven by impact for the people we serve.
• Willing and available to work outside normal working hours if required.
• Ability to travel to different locations in England and Wales as required by each project.

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in light of the changing needs of the charity.

Benefits

• Flexible working.
• 28 days annual leave, plus public and bank holidays (pro rata for part-time employees).
• Access to company pension.
• Access to learning and development opportunities.

Safeguarding

The Richard Whitehead Foundation is committed to safeguarding and protecting the individuals we work with. As such, posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have policies and procedures in place which promote safeguarding and a safe working environment.

Inclusion and diversity

The Richard Whitehead Foundation strives to engage an ability-based workforce which reflects the diverse nature of our communities. We are committed to equality, diversity and inclusion and it is important to us that this is reflected in the people who work for us.

Application process

If you would like to be considered for this role, please forward a current CV with a supporting statement, explaining how you meet the person specification. Your application can be a video, audio, or word-based document – whatever works best for you.

Your supporting statement is such an important part of your application. We cannot make assumptions about your suitability, so the information you provide in your supporting statement is key for us for shortlisting. Please show how you meet each part of the person specification. Please use lots of examples. We are looking for evidence that you can thrive as our Project Officer.

Interviews are planned for the week commencing 20th January 2025.

Please let us know if you need us to adapt the process to best suit any needs around disability.

If you don’t hear from us within two weeks of the closing date, please assume that we are not inviting you to continue to the next phase, on this occasion.

Please note that all offers of employment will need references deemed satisfactory by The Richard Whitehead Foundation, a DBS check and proof of eligibility to work in the UK.

We are looking for a Funding Officer to join the enthusiastic, friendly Lancashire team in the North West Region.  You will play a major role in ensuring our funding supports a wide variety of communities and places across Lancashire and the North West region.

12 month Fixed Term Contract - based in Lancashire

As a member of the funding team you will assess applications for funding and manage grants from our Reaching Communities and Partnerships programmes. You will use your local knowledge and experience, and the experience of our grant holders and local stakeholders, to ensure we are making the best decisions on the grants we make. By working closely with people and communities from a defined geographical area, you will understand what matters to them and where our funding can make the biggest difference.
In your role you will work within the Fund’s policies and procedures and the necessary legislation, in line with our vision and principles.  You will gain an understanding of our vision, our commitment to equity and inclusion and our funding programmes. 

The role is varied and will require you to: 

• Be responsible for your own caseload: visiting projects, liaising with grant recipients, identify and manage risks and supporting organisations to delivery their projects and measure their impact
• Understand and respond to the different needs of our applicants and grant holders by providing advice and feedback and be willing to have challenging but constructive conversations.
• Represent the Fund within your local area, at funding fairs and external meetings and create opportunities for people to come together.
• Share learning from your conversations, events, grant holder reports and evaluations to support the Fund in maximining our impact as a grant maker. 

Working from home and community locations, ideally the successful candidate will live in Lancashire, will be part of the local team, led by a Funding Manager, and comprised of several other Funding Officers.  Travel across the region will be required. 

Interview Date: In person interviews – 14th January

Location: Mobile working – Flexible and hybrid working - Home and community based

On application, please align your supporting statement to the criteria below

Essential criteria

• Communication skills: Strong listening, written and verbal communication with an emphasis on written communication for assessment purposes.
• Relational skills: Ability to nurture, develop and promote effective relationships and communication with colleagues, community organisations and other external agencies with a strong commitment to equity and inclusion
• Analytical skills: Ability to assess a high volume of applications, make good judgements, challenge when appropriate and manage risk. 
•  Knowledge of the local areas you would be covering and their charity sectors.

Desirable criteria

• Experience working with under-represented communities in the area of Lancashire
• Understanding of financial planning and business plans, ability to analyse accounts and numerical data.
• Demonstrable IT skills and the ability to learn detailed processes quickly and accurately.
• An ability to manage your own workload with minimal supervision

Equity, Diversity and Inclusion

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Stewardship Officer

This is an exciting new role in a newly formed team, built to enable personalised and human connection with the Stroke Association’s Regional Fundraising supporters. 

We seek an enthusiastic and motivational individual with a clear understanding of high standard customer service to provide excellent supporter stewardship within the Operations area of our Regional Fundraising team. 

Position: CE337 Stewardship Officer

Location: Home-based, UK Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week (flexible working available) 

Salary: Circa £31,300 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance with where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: Sunday 5th January 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Dates: First interview Monday 13th January 2025. Second interview Monday 20th January 2025

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The team purpose is to listen to, understand and inspire our supporters and our teams to fundraise with pride in a way that’s both easy and right for them, with the help they need to enable greater giving that is legal, ethical and inspiring to others. Together, the team will provide onboarding and regular data led stewardship touchpoints for supporters across a portfolio currently delivering £4.7m annual income.

Key responsibilities will include: 

• Working to set process and templates, provide excellent supporter journeys that deliver income

• Deliver personal touchpoint stewardship plans to complement mass journeys. These include calls to all supporters to welcome, keep in touch, wish good luck, thank and chase income. 

• Deliver strategic interventions to enhance audience activity, to add value to both our supporters' experience and our income targets.

• Responsible for triage and referral of appropriate supporters to the relationships team. 

About You

You will have a passion for fundraising and considerable experience of providing excellent customer service by telephone, SMS and personal email. You will understand the importance of making telephone calls to supporters. You will be driven to deliver excellent experiences for both colleagues and supporters and in turn support significant income growth.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK. 

When you click to apply, you will be able to see the full responsibilities and person specification for further 

information on the role. 

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. 

Stroke Association

Finding strength through support

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt. 

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. 

It’s only thanks to the generosity of our supporters and donors that we can provide vital support.

We’re working to improve the diversity of our people. We know that individuality leads to a richer experience for our people and better support for all those affected by stroke. 

We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities.

You may also have experience in areas such as Fundraising, Fundraiser, Supporter Engagement, Supporter Experience, Supporter Care, Customer Service, Customer Service Officer, Customer Service Agent, Helpline, Fundraising Experience Officer, Individual Giving Officer. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Society for Endocrinology is seeking a Clinical Data Officer to support the national data collection and analysis of endocrine research projects. By curating large patient-centric data sets we will facilitate research into endocrine conditions, ultimately to improve patient outcomes.

The post will assist the Clinical Programme Manager and Clinical Programme Officer with the governance of the research projects, and assist in the direct clinical data collection from sites across the UK. This post will require travel to these NHS sites. 

About This Job

Join Cadet Digital Service as our Quality Assurance Engineer and play a pivotal role in ensuring the UK’s Cadet Forces MIS and associated web apps are maintained to an exceptional standard. We are looking for a dedicated and detail-oriented Quality Assurance (QA) Engineer to join our Agile Delivery team. If you are passionate about ensuring the highest quality implementation and delivery of web applications and have a proven track record in both manual and automated testing, we’d love to hear from you!

Essential Skills

· Proven experience in manual testing of web applications.

· Solid understanding of SDLC, Agile, and SCRUM methodologies.

· Good general education with evidence of continuing personal and professional development

· Experience with test management and bug tracking tools. (e.g. Azure DevOps or JIRA).

· Strong ability to analyse testing outcomes, identify root causes of issues, and work collaboratively to find effective solutions.

· Excellent verbal and written communication skills to convey testing results, issues, and recommendations

Willingness to learn new tools, adapt to changing technologies, and continuously improve testing methods.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our Aldershot office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV by 23:59 hrs on Sunday 5th January 2025.

Interviews will be held (virtually) during the week commencing Monday 13th January 2025.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Job Title: Qualified Practitioner

Reporting To: CP Manager 

Location: Remote (UK or NZ)

Contract: Fixed Term, 22 months

Hours: 9 - 15 hours per week (3-5 3hr shifts each week at specified times on a rota)

Hourly Rate: £15 / $30 p/h 

Benefits:

• Enhanced policies including 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Competitive pension;
• Remote and flexible working;
• Excellent opportunities for training and career progression

Closing Date: 12th January 2025

Job Purpose: To have text-based conversations to provide mental health support to people in distress, working to take someone in distress to a calmer place.

Key duties and responsibilities

• Have text-based conversations to provide support for people in distress at peak evening times.
• Follow our training and work, with the support of a Clinical Supervisor, to take someone in distress to a calmer place.

Person Specification 

Essential

• You must be able to follow the Shout model for support and be comfortable holding a minimum of four conversations simultaneously as directed by your Supervisor.
• You should be calm, compassionate, communicative, confident and interested in developing skills in the field of digital mental health.
• You must hold a qualification at Level 4 or above in counselling, psychology, psychotherapy, nursing or social work, and have suitable experience of working on the front line of mental health.
• You must hold, or commit to studying towards, a Level 3 safeguarding qualification, and have completed the Shout Safeguarding Texters training.
• You must be able to commit to taking shifts at times stipulated by our rota between three and five times per week on average, and be able to respond to occasional calls to help out if we are experiencing a substantial spike in demand at other times.
• You must be able to attend a group reflective session with our practice lead once a month, which will be held remotely.
  Contracts of either 3, 4 or 5 shifts (shift=3hrs) per week
• Minimum of 4 conversations at any one time
• Excellent IT skills
• Excellent communicator
• Ability to multitask and work at a high volume whilst maintaining calm under pressure
• Demonstrate a high level of resilience
• Willingness and ability to work independently (remotely), whilst remaining connected to and engaged with the team
• Reflective, compassionate, kind, and respectful
• Proactive in reviewing own performance, improvement and development

Desirable:

• Knowledge and experience of safeguarding, confidentiality and risk
• Ideally, you should have an external supervisor and/or a personal counsellor, but we are aware that some jobs or qualifications do not require this.

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Reporting to the Chief Executive Officer and as a key member of the Senior Leadership Team (SLT), this critical role will lead the development of a large, expert and high-performing directorate. You will be accountable for the strategic development and successful delivery of MyBnk’s programmes across the United Kingdom, ensuring high impact and consistent quality in every aspect of our programmatic output.

We are holding an information webinar about this role on 18th December. Please register for it via the job pack. All registrants will receive a copy of the recording.

You’ll create and deliver an ambitious new Programmes and Delivery strategy inspired by our new 2024-2027 strategy ‘Money: A Language for Life’ which outlines four strategic pillars: 

• Building habits; driving healthy financial habits 

• Expanding reach; enabling young people and adults to get financial education when they need it 

• Increased accessibility; supporting young people and adults most in need 

• Tackling inequality; fighting for financial literacy. 

In this role, you’ll ensure that MyBnk have robust and appropriate systems, practices and processes that enable us to deliver best-in-class operational programmes to our learners. This will be rooted in more effective use of data and insights to drive the development of our programme suite. Critical to our new strategy, is driving an ambitious and forward-thinking approach to programme innovation; ensuring our programmes are learner centred, purpose driven and leverage the best techniques for building financial fluency. 

You’ll be held strategically accountable for delivering our work across all four UK nations. As we introduce a new leadership framework, you will be responsible for implementing this across your Directorate. Our ambition is to be the leading financial education provider in the UK, and your contribution in this role will be Essential to achieving our goals.

MyBnk Directors are expected to identify and secure strategic partnerships that benefit the organisation. Equally, Directors will exemplify and model the MyBnk values of: 

• Young at heart, serious in intent 

• Stories are the best means of education 

• We live in the real world 

This role is a great opportunity to bring your professional toolkit to an exciting, growing and purpose driven charity doing vital work for our society. You will have the resources, support, and visibility you need from the CEO, Senior Leadership Team and Trustees. For the right person it will be a career-shaping role.