Safeguarding Lead Jobs in North West

WHAG is a leading charity delivering quality support services to women, men and their families who are affected by domestic abuse, homelessness, and young parents across the of Northwest England. Improving the safety and life opportunities of the people who use our services and supporting them in their recovery. 

We support the people we work with to overcome the experiences they have had. We empower them to build up the skills and resources they need to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term. We give them the information they need to make positive choices about their futures. 

As well as delivering courses to our staff WHAG delivers Healthy relationship training to employers and schools to assist in the education and prevention of Domestic abuse.

Our Vision - To support and empower vulnerable women and those affected by domestic abuse.  

Our Mission - End Domestic Abuse, Homelessness, and relationship breakdown. 

Our Values - Empowerment, Choice, Change, Strength 

Guiding Principles - Our guiding principles help define how we will act at all times through the development and delivery of WHAG in the future. 

Overall Aim

• To provide a comprehensive administration service for Wigan DA Safe accommodation service and WHAG office bases.
• To provide administrative support to the highest quality, using reflection to improve practice and outcomes.
• To ensure WHAG policy and procedure is followed at all times.
• To ensure safe working practices and to act as a point of contact for WHAG facilities and contractors.
• Assist in the development and implementation of administrative processes to improve efficiency.

Requirements

• Relevant administrative qualification or equivalent to Diploma/ Degree/NVQ 3 or equivalent work level experience and the willingness to achieve a level 3 relevant qualification.
• Ability to work across WHAG’s contract area and travel for training and meeting purposes.
• Access to a car for work purposes.
• Ability to work flexible hours including evenings and weekends as part of a rolling rota/ when required.

Job Description

The list does nott cover the full scope of tasks and responsibilities of the service Administrator but illustrates some of the areas of emphasis for this post.

Key Objectives

• To be accountable and responsible to the Wigan DA Team Lead, Operations Manager and ultimately the Chief Executive Officer (CEO) for the effective administration support at WHAGs Services.
• To ensure that the delivery of the administration service for the organisation, clients, funders and stake holders is underpinned by a commitment to anti-discriminatory practice and equality of opportunity.
• To ensure the working environment meets health and safety requirements.
• To work within the organisations policy and procedure underpinned by WHAGs values, Empowerment, choice, change and strength.

Key tasks and Accountabilities

• To provide administrative support to WHAG’s service using Information technology, general office equipment and databases. Carrying out project filing, shredding as required.
• To support the ordering of office equipment, stationery, and Project/housing stock using purchase order process.
• Organise and co-ordinate the Registered Provider maintenance and repairs and work with the facilities team lead to report and co-ordinate maintenance and repairs of WHAG properties and RP repairs that WHAG are responsible for.
• To support the turnaround and maintenance of WHAG’s dispersed properties.
• To ensure financial records, including banking of Project monies, are processed in line with Policy and Procedures.
• To maintain postal system as operated by WHAG, both incoming and outgoing post.
• To provide a reception service, including dealing with enquiries in person, by telephone and e-mail
• Provide administration and reception support in service.
• Maintain accurate and up to date administration records, prepare and edit documents as required following WHAGs corporate guidelines.
• To ensure the office and working environment meets Health and Safety requirements.
• Carry out weekly health and safety checks and support service staff to carry out service H&S checks.
• Coordinate, Fire risk assessments, PAT testing etc. as required and keep up to date records of these tasks.
• Work to WHAG ‘s policy and procedure and assist in development of implementing new administrative procedures following WHAG brand guidelines.
• Support service staff with IT and database queries.
• Assist with the organising of meetings , activities and events, supporting with minutes when required.
• Support with data collection for service reporting requirements.

Responsibilities shared with all staff

• To ensure that the values and principles underlying WHAG’s services are maintained and developed.
• To participate in annual appraisal, regular in-house supervision and help in identifying your own job-related development and training needs.
• To work at times other than office hours to attend meetings, participate in networks, fundraising events and ensuring that the service is accessible.
• To undertake any other duties that may be required which are appropriate to your role.
• To be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff and volunteers to share this commitment.
• To work at times other that office hours to attend meetings, participate in networks, fundraising events and ensuring that the service is accessible.

We are looking to recruit someone with strong administration skills who is organised, a good communicator, and who is comfortable in prioritising workloads. This role would suit an efficient and diligent systematic thinker, with a solutions-focussed can-do approach, who is confident at using CRM databases, WordPress, Office 365, and who enjoys setting up and refining administrative processes. The candidate should have previous administration experience (paid or voluntary), and who is hard working, proactive, reliable, and honest. An eye for detail is especially important and you need to be comfortable using your own initiative and be able to motivate yourself in your home-working environment.

Key Responsibilities

The candidate will be responsible for administration at Soundabout which includes:

• Ensure that email enquiries are dealt with professionally, promptly, and appropriately.

• Source and maintain Soundabout merchandise stock; update online shop, process, and send orders.

• Maintain and update Soundabout equipment, keeping detailed inventories and organising essential maintenance such as PAT testing.

• Input, update, and maintain essential stakeholder, project, events, and evaluation data using Salesforce (CRM system)

• Schedule, circulate, and collate monitoring and evaluation related surveys using Salesforce and Office 365, providing results for reporting purposes as required.

• Managing project and event sign up processes using Enthuse (digital fundraising and event management system).

• Undertaking administration relating to project and training commissions, partnerships, and memberships. This includes confirmation letters, 121 agreements, partnership agreements, membership renewals, annual fee updates, and contact liaison.

• Supporting colleagues with storage and venue hire administration, including researching and booking venues, checking accessibility, collating, and ordering any refreshments or equipment required. 

• Supporting recruitment and human resources administration, including data inputting on Breathe HR (digital HR system), supporting DBS checks and reviews, tracking training requirements, tracking insurance renewals.

• Manage Soundabout zoom accounts including creating and disseminating zoom links and recordings.

• Maintain, organise, and work with colleagues to maximise the use of Soundabout’s Office365 systems.

• Supporting administrative tasks across the organisation as required. 

Debt Adviser

Grade 3 - £31,133 per annum + excellent benefits

Fixed term contract until April 2026

Blackburn Central Library with outreach work in Lancashire

Closing date: Wednesday 26th February 2025 at 11:30pm

Do you have experience of providing debt advice and advocacy? Then join Shelter as a Debt Adviser and you could soon be playing a vital role in standing up to the housing emergency.

About the role

Your role will manage a varied caseload providing high quality debt and housing related advice and support. You will need to work flexibly across the Lancashire area, including Blackpool. Working with clients you will do an initial needs assessment and develop support/case plans with aim of maximising their income by reducing outgoings, assessing affordability, setting up budgeting plans, helping to secure a home and repay debts.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

You will need experience of providing debt advice and advocacy and the ability to carry out casework related interviews, maintain detailed case records and deliver group workshops and presentations. You will need the ability to communicate effectively with a wide variety of stakeholders, particularly those with lived experience of homelessness, as well as collaborating with people from other teams and organisations.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the Team

This role will be part of our partnership with a leading bank which aims to build financial resilience and break the cycles that lead to financial exclusion and poor financial health, which negatively impacting people’s housing situations. As well as helping individuals, our aim is to upskill members of the community by offering rights awareness workshops on topics like budgeting and financial resilience and benefit entitlements, empowering the community with their rights.

Lancashire hub’s local community priorities are homelessness and temporary accommodation, social housing and private rented sector and individuals and communities living in poverty.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Your supporting statement should include responses to the first four ‘About You’ points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

You do not need to address the points 5 - 8 in the 'About You' section, these will be assessed at interview stage for shortlisted candidates.

Any applications submitted without a supporting statement will not be considered.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

BASED IN HALTON

NO CVS ACCEPTED and STRICTLY NO AGENCIES/RECRUITMENT CONSULTANTS.

This role requires the submission of a completed Medaille Trust Application Form which you can download from the Vacancies page on Medaille Trust website. This is to be uploaded to the 'Other Document Upload' button. Your application will not be considered without an application form as we do not accept CVS.

THE CLOSING DATE FOR THIS ROLE IS 24/02/2025 AT 10AM

About Us

Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.

We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.

This role is based in a safe house in the Halton area working with male service users.

About the job

We are seeking a confident and experienced Modern Slavery Case Worker Assistant with a wide range of skills and importantly, a ‘can do’ approach.

As the Modern Slavery Case Worker Assistant, you will work as a member of a close and supportive team providing a safe environment for vulnerable adults from outside the UK who have experienced trauma and exploitation. You will provide high quality practical and emotional support to the residents within a risk assessed safe house setting. The role will involve assisting clients with increasing practical skills and self-confidence to empower and enable independent and safe living.

This service is open 24 hours a day, seven days a week. Applicants must be willing to work flexibly, which will include on-call duties.
You must have experience of working with vulnerable adults, the ability to work within a ‘risk associated’ environment and, ideally, experience of working within a residential or community setting with non-UK citizens.

Administration / IT skills and health and safety awareness are essential. Modern Day Slavery, Immigration and knowledge of the asylum process would be desirable.

Closing Date: Monday, 24 February 2025 at 10:00 A.M.

Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.

This position is subject to a satisfactory Enhanced Disclosure & Barring Service check.

The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.

We don't believe survivors of modern slavery should ever have to sleep on the streets. We're looking for a team player with great communication skills and a 'can do' attitude to join our small, supportive team in making sure survivors have a safe place to live. 

You'll combine your passion, organisation and collaboration skills to recruit, train and support hosts, process referrals and make guest placements. 

Hope at Home operates a hosting scheme for survivors of modern slavery and human trafficking in the UK.  We train and support hosts to welcome a survivor facing homelessness into their homes for an agreed time period.

KEY RESPONSIBILITIES

• Recruiting new volunteer hosts using networking and marketing skills including cold calling, following up warm leads and presenting at in person events.
• Supporting hosts with training, host support groups and staying in touch.
• Processing referrals and facilitating guest placements
• Building relationships with partner agencies 

For a full job description and person specification, please see the attached document.

EMPLOYEE BENEFITS

Holiday Entitlement

33 days FTE including bank holidays (19 days actual including bank holidays).

Training & development

We have a strong value for the personal growth and development of our staff, as such we actively encourage and enable our employees to undertake various forms of training and development to enhance their personal skills and abilities and to grow as individuals.

Other benefits

Monthly external supervisions, flexible working arrangements, staff wellbeing package, employee pension scheme, travel costs (including mileage) covered by Hope at Home, supportive team and plenty of cake.

We are looking for an enthusiastic Learning and Development Coordinator, to support the coordination and management of volunteer training and youth projects, and to ensure our programmes are fit for the future.

We are an award-winning national charity which trains over 13,500 young people affected by street violence each year in emergency first-aid through a team of 300 healthcare volunteers and youth workers. We empower young people with the skills to become part of the solution to violence by developing the skills and confidence to save lives and increasing their understanding of the medical and psychological consequences of violence.

As the coordinator, you will manage relationships, support volunteer training and the implementation of youth programmes. 

The key areas of focus include:

• To create, develop and maintain partnerships with a range of organisations including, funders, commissioners, community organisations, criminal justice organisations, education providers, accrediting bodies and youth organisations.
• To develop and coordinate volunteer training and ensure their expectations are aligned to the organisation's objectives and provide the best volunteering experience possible
• To ensure StreetDoctors programmes are designed, implemented and achieve the required quality standards.

At StreetDoctors we believe diversity supports innovation and creativity. We are committed to equality of opportunity, being inclusive, and being representative of the people we are here to support. We would therefore encourage applications from candidates from diverse backgrounds.

This post is focused on engaging our communities in environmental and heritage activities with the wider aim of creating a sense of involvement in and ownership of the development of Kindling Farm. This will involve a wide range of activities, events and volunteering opportunities.

We particularly want to engage communities currently underserved by heritage and environmental projects and this project will involve piloting activities targeting specific groups. This is both to engage them from the start of Kindling Farm and to work with them to identify challenges to engagement and solutions to those challenges to ensure that our future activities and work is accessible to a wide range of people and communities.

This role will be supported by the Project Manager.

Job Title: Chief Executive Officer (CEO)
Responsible to: Board of Trustees
Working Hours: Part-time – 18 hours per week
Salary: £19,656 per annum (£40,950 FTE based on a 37.5-hour week)
Base: Home-based with occasional travel

About Us
Pathfinders Neuromuscular Alliance is a user-led organisation that promotes independence, choice and quality of life for teenagers and adults with muscle-weakening conditions. We empower individuals to take control of their health, access opportunities and contribute to their communities.

Rooted in the social model of disability, our work is driven by collaboration, lived experience, and evidence-based practice. Together, we champion choice, inclusion and better services for our community.

The Opportunity
We are seeking an exceptional and visionary Chief Executive Officer to lead Pathfinders Neuromuscular Alliance. The CEO will be the public face of the organisation, building strong relationships with stakeholders, advocating for the voice of adults with muscle-weakening conditions and driving the organisation’s strategic vision.

This is a unique leadership opportunity for someone with lived experience of muscle-weakening conditions to shape the future of a dynamic and impactful organisation. You will ensure the charity’s sustainability, provide operational oversight and work collaboratively with the Board of Trustees, staff and beneficiaries to meet the priorities of our community.

Key Responsibilities

• Deliver and implement the strategic vision of the organisation.

• Represent Pathfinders as its public face, advocating for the needs and voices of adults with muscle-weakening conditions in public, media, and campaign spaces.

• Build partnerships and networks across sectors, fostering collaboration to support our mission.

• Work with trustees to oversee governance, ensure statutory compliance and risk management - building a culture of open communication with the trustees. 

• Build teamwork and co-operation within the Charities Management Team

• Manage an appropriate risk management policy and ensure all policies are relevant and up to date.

• Oversee fundraising initiatives to secure sustainable income, working across diverse funding streams.

• Manage organisational finances, including budget preparation, financial oversight, and reporting to the Board and funding bodies.

• Be responsible for budgeting and oversee payroll, HR and contracts.

• Be able to manage projects and add extra project delivery capacity when needed.

• Foster a positive and inclusive culture among staff and volunteers, ensuring alignment with Pathfinders’ mission and values.

Person Specification

Essential Skills and Experience:

• Lived experience of muscle-weakening conditions

• CEO experience, or equivalent within a large organisation

• Experience of successfully working with Boards in order to ensure the current and future success of the organisation

• Strong financial management skills, including budgeting, reporting and risk assessment.

• Experience in fundraising, securing income from a range of sources (e.g., trusts, corporate sponsors, and community support).

• Knowledge of charity governance, safeguarding, data protection and compliance requirements.

• Excellent communication skills, with experience of building relationships with stakeholders and engaging with diverse audiences.

• Understanding of human resources and personnel management.

Desirable Attributes:

• Confidence in public speaking and in writing, with the ability to represent the organisation in high-profile spaces.

• Strategic thinking with the ability to identify trends and opportunities to advance the charity’s mission.

• Empathy, adaptability and a collaborative approach to leadership.

• Proficiency in IT tools and financial software.

Our Values:
Pathfinders Neuromuscular Alliance is built on the principles of:

• Enabling and encouraging independence.

• Being user-led and collaborative.

• Rooted in the social model of disability.

• Valuing shared lived experiences.

What We Offer

• A unique leadership opportunity within a values-driven, user-led organization.

• Flexible, home-based working arrangements.

• The chance to make a significant impact on the lives of individuals with muscle-weakening conditions.

How to Apply
To apply, please submit your CV and a cover letter detailing your lived experience, leadership skills and vision for the role. Applications close on Tuesday 11th March at 6pm.

We're excited to offer a new role in the Juno team - Business and HR Administrator. You'll support the smooth day-to-day running of the organisation, be knowledgeable about all internal operating systems (and provide technical support to colleagues on these), and lead administrative tasks across Juno.

What will you do?

Internal Business Operations 

• Updating electronic/computer records 

• Typing, preparing and editing reports and other business documents

• Print, photocopy, and scan documents 

• Placing and tracking orders. 

Supporting the wider team

• Diary management and event coordination 

• Making travel arrangements for staff 

• Organising and taking notes at meetings/events. 

HR/Recruitment and Communications

• Supporting our HR and communication processes, including updating our website, arranging interviews, onboarding checks, management of HR files and any ad hoc HR support. 

Who are we looking for?

You will have:

• Administration skills and experience 

• NVQ Business Administration or equivalent (preferred) 

• Experience working in, or basic knowledge of, the children’s residential care sector (or a related sector) (preferred)

• Experience and working knowledge of HR, communication and finance functions

• Excellent written and verbal communication skills

• Willingness to receive training on children’s safeguarding in order to maintain the highest standards to keep children safe. 

We're looking for someone who is:

• Organised, thorough, and detail-oriented 

• Able to work well with others, as well as on their own 

• Able to prioritise effectively, multi-task and manage time well 

• Sensitive and understanding, flexible and open to change. 

To Apply

For details on how to apply, click the apply button. 

Application deadline: 23rd February 2025, 5pm. 

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based Senior Supporter Experience Officer for:

• Campaign & Content Management – Oversee retention campaigns, supporter materials, and content planning, ensuring effective engagement.
• Donor Journey Development – Plan and implement multi-channel donor journeys to enhance supporter experience and retention.
• Data & Insights – Use analysis and segmentation to improve donor engagement and campaign effectiveness.
• Supplier & Stakeholder Coordination – Work with internal teams, external agencies, and suppliers to deliver high-quality supporter communications.
• Compliance & Best Practice – Ensure all donor journeys and campaigns meet GDPR, fundraising regulations, and industry best practices.
• If you are a detail-oriented and self-motivated person, with excellent communication and multi-tasking skills, looking for an essential role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification and submit a copy of your CV and a covering letter.

The deadline for applications is Monday 24th February, 9.00 am UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

About Us
We're a small but ambitious charity with big plans for growth. Our team is filled with passionate, skilled individuals, but our tech expertise is still in its early stages. As we expand, we're looking for a Tech and Systems Manager to help us scale and streamline our technology, supporting every department and ensuring our systems work seamlessly together.

This is a unique opportunity to make a real impact in a growing charity, combining your tech skills with a mission-driven environment.

The Role
In this hands-on role, you'll manage and maintain the technology systems that support our organisation. Your work will help ensure our platforms work well together and can scale as we grow. You'll troubleshoot issues, make improvements, and keep our tech running smoothly. Working closely with the Senior Leadership Team, you'll play a key role in delivering important IT projects, managing system integrations, and ensuring everything operates efficiently.

Key Responsibilities:

· Tech & Systems Management:

o Audit and maintain our IT systems, troubleshooting issues and liaising with external support providers when necessary.

o Ensure software, network updates, and licenses are kept up-to-date.

o Provide ongoing support and training to the team on IT systems and maintenance.

· CRM & Data Warehouse Management:

o Build and maintain automations and integrations between internal tools.

o Manage our Data Warehouse, ensuring all integrations are functional and scalable.

o Support the team with CRM management and related system integrations.

· Project Management:

o Lead or assist in ad-hoc tech and IT systems projects as required by the Senior Leadership Team.

o Work with external agencies and suppliers to deliver on tech-related projects.

o Support us to work with AI effectively.

· Governance & Compliance:

o Maintain accurate governance, risk, and compliance records.

o Support the Chief Executive and Senior Leadership Team with any necessary tech-related governance tasks.

o Maintain system security and safeguarding

GBV Charter Officer  – Tackling Sexual Violence in Universities (England)

About EmilyTest

EmilyTest is a small but impactful Scottish charity dedicated to tackling gender-based violence (GBV) in education. We work with schools, colleges, and universities, helping them develop effective policies, procedures, and practices in GBV prevention, intervention, and support. Our mission is to ensure every young person can live, work, and study free from the harms of GBV.

The Role

We are seeking a GBV Charter Officer to lead the implementation of our Charter pilot across five universities in England, adapting our successful GBV Charter framework to this educational setting. One element of the pilot will involve adapting the existing framework to meet the new E6 Condition of Registration on addressing sexual violence in higher education.

This is an exciting opportunity for a motivated individual with strong project management skills and a deep understanding of sexual violence in university settings. You will work closely with key stakeholders to ensure institutions enhance their policies, procedures, and practices in line with the minimum standards of the GBV Charter.

Key Responsibilities

• Project Coordination: Develop and manage a detailed project plan, setting objectives, timelines, and key milestones.
• Institutional Support: Work closely with pilot universities, providing guidance on GBV prevention, intervention, and support.
• Stakeholder Engagement: Build strong, trusting relationships with university staff, student groups, and external partners.
• Training & Resources: Assist in developing resources that support institutions in meeting the Charter’s minimum standards.
• Monitoring & Reporting: Track progress, write reports, and highlight key learning points from the pilot.
• Best Practice Implementation: Ensure alignment with E6 Condition of Registration and wider sector expectations.
• Awareness & Advocacy: Represent EmilyTest at meetings and relevant events.

Essential Skills & Experience

• Strong project management skills, including planning, monitoring, and delivering initiatives on time.
• Knowledge of gender-based violence, particularly in higher education settings.
• Ability to work independently, using initiative to problem-solve and adapt to challenges.
• Excellent interpersonal and communication skills, with a non-judgemental and trauma-informed approach.
• Experience engaging with external partners and stakeholders.
• Ability to handle sensitive or challenging situations with tact and diplomacy.
• Good understanding of confidentiality and GDPR principles.
• Proficiency in Microsoft Office (Word, Excel, Teams).

Desirable Experience

• Direct experience supporting survivors of gender-based violence.
• Understanding of the higher education sector and how sexual violence manifests in universities.
• Experience working on Charter frameworks or accreditation programmes.

Personal Qualities

We’re looking for someone compassionate, organised, resilient, and dedicated - someone who is solution-focused and thrives when facing challenges. If you’re passionate about driving real change in tackling sexual violence in universities, we’d love to hear from you!

Additional Information

• Location: Remote/Hybrid – Initial training will take place in Scotland for one week. Occasional travel to pilot universities in England is required. The role will be remote for candidates based in England, while candidates based in Scotland will work on a hybrid basis, with some time spent in our Glasgow office..
• Contract: 12 months (strong prospect of extension, subject to funding)
• Accountability: Reports to the Training & Project Development Lead, with oversight from the CEO.

Business Support Officer 

We are looking for a Business Support Officer to join a new Youth Zone in Crewe.

You’ll be at the heart of back-office operations, ensuring smooth administrative processes, managing finance and payroll, and supporting the reception and membership teams. Your role will be key to creating a positive and supportive environment for both staff and young people. 

If you are a super-organised, and detail-oriented Business Support Officer, then apply today!

As an equal opportunities employer, the organisation welcomes applications from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities.  The dedicated Equality, Diversity and Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.

Position: Business Support Officer 

Location: Crewe/hybrid (office working days in Warrington approx. 3 days a week during construction of the Youth Zone, after opening full time hours in Crewe)

Salary: Up to £28,000 per annum

Contract: Permanent

Hours: Full-time, 37.5 hours per week

Benefits: 33 days holiday inclusive of bank holidays; workplace pension; free gym access (once the site has opened); access to the OnSide Talent Academy; bespoke training and mentoring.

Closing Date: 26th February at 12pm noon

Interviews: 5th March, daytime, in Warrington

About the Role

You will oversee daily office operations, ensuring efficiency and a welcoming environment. Management of supplies and equipment and implement and improve administrative systems. Serve as the main contact for internal and external stakeholders.

Other key duties include:

• Process invoices, payments, and maintain financial records, including cash handling, banking, budget monitoring and supporting with audits.

• Oversee payroll, ensuring timely payments, accurate records, and resolve related queries.

• Lead and support the reception team to ensure excellent customer service including overseeing scheduling, training, and task delegation. 

• Manage membership registrations, database accuracy, and GDPR compliance. Assist young people and parents with membership queries.

• Support smooth operation of IT & systems and troubleshoot and report basic issues. 

• Work closely with catering, facilities, and youth work teams to ensure seamless operations. 

• Greeting all young people, parents, and visitors with a big smile and a friendly attitude. Creating a warm and inclusive atmosphere that makes every young person feel excited to be part of the Youth Zone.

About You

You will have a passion for young people and genuine enthusiasm for working in a youth environment.

You will also need experience of:

• Office administration and management functions

• Basic accounts work and/or payroll

• Managing IT Systems and Data management

• Customer service (within an office / charity environment)

• Onboarding and training team members to use systems and follow standard operating procedures

• Leading or managing a small team, with the ability to motivate and inspire

• Developing, managing, and implementing operational procedures to ensure effective administration

To apply, you will be asked to submit a CV and supporting statement via the company website. 

About the Organisation

This is a brand-new locally run youth charity in Crewe.  It is set to provide thousands of young people with the opportunity to have fun, make new friends, try something new and feel safe. With community centric values and located in the heart of Crewe, it will be an inspiring place for young people aged 8 – 19, and up to 25 for those with additional needs, to enjoy their leisure time. The building is due to be completed in 2025.

The charity recognises that the workforce is under-represented in certain areas and are committed to addressing this.  Therefore, they actively encourage applicants to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter.  The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application.

The charity is committed to the safeguarding of young people. In accordance with their Child Protection and Safeguarding procedures, this position requires an Enhanced DBS check.

Other roles you may have experience of could include Business Support, Business Support Officer, Business Support Administrator, Business Support Administration, Admin Manager, Administration Manager, Office Manager, Admin Support, Administration Support. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are looking for a marketing and communications professional with excellent written skills to help share the stories behind the people and the charity. From promoting breaking news and covering live events, to marketing upcoming opportunities and representing the stories of the Soundabout community, this is a varied and exciting role, where a breadth of creative and digital skills is essential. As part of a small but passionate organisation, this role is key to developing our supporter base, increasing engagement with and awareness of the charity, promoting our services, and increasing our fundraising efforts using a mix of storytelling, marketing, videography and photography, research, and other communications tools. We are entering an exciting new phase of growth and development, and this is an opportunity to make a new role your own. If you would like to be part of a team making a real difference to Learning Disabled people through music, we'd love to hear from you.

Key Responsibilities

The candidate will be responsible for marketing and communications at Soundabout which includes:

• Review, update, and deliver a marketing and communications strategy and calendar to support Soundabout's goals, supported by the CEO.

• Plan and deliver strategic marketing campaigns and events (mostly digital), with strategic support from the CEO, including an annual winter fundraising campaign and ad host virtual events to promote Soundabout and build stakeholder relations.

• Develop, manage, and update the content on Soundabout's main website (WordPress), keeping it compelling, accessible, and on brand for all our key audiences.

• Maintain and update the Soundabout Families and Soundabout Choir Hubs websites, ensuring they stay up-to-date and on brand.

• Create, publish, and schedule posts for Soundabout's social media channels with the aim of engaging and growing our audience and in line with strategy, working with the CEO and wider team to determine content. Replying to and moderating conversations in our community spaces. We are currently active on Facebook, LinkedIn, Instagram, YouTube, and Bluesky.

• Design digital and printed marketing materials and publications, such as newsletters, annual reports / impact reports, and flyers for our different audiences.

• Collate content from across the team, to write and circulate newsletters and ad hoc bulletins, editing content so it is coherent in style, using MailChimp.

• Maintain brand consistency across all communications and craft clear, engaging, and inspiring market copy and compelling communications about Soundabout’s work.

• Collaborate with colleagues and the Soundabout community to collect and share their stories in an authentic and respectful way, further developing Soundabout’s storytelling work.

• Work with Administrator to review mailing lists set up on Salesforce (our CRM system).

• Promoting Soundabout’s commissionable activities, maintaining regular communications with commissioners, and proactively anticipating and negotiating renewals.

• Drafting and circulating thank you letters and other regular communications with Soundabout donors, funders, supporters, as directed by CEO.

• Be innovative: review and implement new technologies to improve our campaigns, drive engagement and boost supporter experience.

• Be reflective: review campaigns and proactively adapt plans to optimise future results. Provide analytics for reporting.

• Share stories externally, utilising publications / journals / virtual spaces related to the sectors Soundabout inhabits.

• Review and update automated responses for mailing list sign ups and donations.