Safeguarding Lead Jobs in North West

The vacancy

We help young people to build life-long belief in themselves, supporting them to take on their own challenges, follow their own passions and discover talents they never knew they had. Because when you prove yourself that you’re ready for anything nothing can hold you back.

Do you want to be part of that?

The Duke of Edinburgh’s Award (DofE) is a world leading youth charity which gives young people the chance to develop skills for work and life.

Our structured programmes of volunteering, physical and skills-based challenges inspire, guide, and encourage young people to widen their experiences and learn new skills.

Through a licensing process, we partner with youth organisations and support them in their delivery of our programmes to their young people. These organisations range from schools and colleges to local authorities, charities, secure units, and community organisations.

Through our current five-year strategy Youth Without Limits, we are working to ensure the DofE is open to all young people aged 14-24 across the UK, and that our participants reflect the most diverse generation of young people ever.

What is the role?

This a 12 Month Maternity contract.

Working within our values and behavioural framework, the role involves closely managing the relationships of our partner organisations (known as Licensed Organisations – LOs) and ensuring those within your portfolio offer quality and inclusive DofE programmes to young people.

While managing these relationships across your portfolio area in Newcastle, Northumberland and South Tyneside, you will also identify and develop new relationships with appropriate educational and community organisations to widen the access of the DofE to young people, particularly those who experience marginalisation.

You will be undertaking regular meetings, in person and virtually, engaging with a wide variety of stakeholders at different levels within different organisations across your portfolio area. When not out at meetings, you will be working from home.

Whilst you won’t be working directly with young people, you will have the satisfaction of knowing that you are having a positive impact on their future opportunities.

What are we looking for?

We are looking for a team player who has a passion for the development of young people and who will be enthusiastic, who can engage and influence a variety of stakeholders and who will be an authentic ambassador for the DofE.

You will need to have good communication and interpersonal skills to engage with internal and external stakeholders and have the skills to inspire and influence them to enable young people to participate in DofE.

To undertake the role, you’ll need to be exceptionally organised, have the ability to prioritise your workload, meet deadlines and have excellent administrative skills, being both computer literate and competent in MS Office applications.

We are looking for someone who has a positive outlook and who will actively contribute to our team.

The role will be mixture of home based and field based. The successful application should live within, or very close to, the portfolio area of Newcastle, Northumberland and South Tyneside with a full driving/motorbike licence and access to a vehicle.

What will you get in return?

The opportunity to work for a successful and dynamic charity that has the development of young people at its heart and the wellbeing and development of its people constantly in focus.

You will be joining a team of empowered colleagues working together.

We offer excellent staff benefits including a generous pension contribution, an employee assistance programme, healthcare cash plan, life assurance and volunteer leave. Also, 25 days holiday, plus Bank Holidays and an additional 3 days paid leave between Christmas and the New Year with the opportunity to buy additional annual leave, and access to many additional benefits.

How to apply

If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.

The deadline for applying for this role is Midnight on Sunday 29th September 2024.

Successful applicants will be invited to attend an interview during the week commencing 7th October 2024.  Interviews will be held in person, venue TBC.

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.

The DofE are committed to safeguarding and promoting the welfare of young people.   All successful applicants will be required to undergo an Enhanced Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.

King’s Trust International (KTI) are looking for an experienced education advisor to lead on the development of and implementation of KTI’s best practice education approaches

Since our inception in 2015, we’ve supported over 20,000 young people to learn, work and thrive through our programmes. Our programmes and interventions are now present in 13 countries, across Asia, Africa, the Caribbean, the Middle East, and Europe.

The successful candidate will be an expert in educational pedagogy with deep experience in human-centered design, with a desire to get stuck in and work with our regional teams to generate ideas and solutions to improve the educational experience for young people and teachers in the countries that we work in.

You will be an organised project manager and strategic thinker, able to lead colleagues in service design projects, and work logically with fundraising teams to develop robust education proposals.

You will have experience of designing and operationalising education strategies at organisational and service levels.

You will work within a creative and strategic team with plenty of opportunity to learn and contribute to activity across the organisation. 

Do you have a demonstrable track record in complex case management and working as part of a multi-disciplinary team on cases involving Domestic Abuse?

If so, The Drive Partnership are recruiting a DAPO Triage Worker for London. 

The Triage Worker sits within the Triage Team in the pilot area, working alongside the Triage IDVA. The Triage Worker will focus on all aspects of the case relating to the Perpetrator in cases where the perpetrator has been referred to the team for an assessment of suitability for a Positive Requirement during an application for a DAPO.

 Respect is a pioneering UK domestic abuse charity, leading the development of safe, effective work with perpetrators, with young people who are abusive and with male victims. Respect supports frontline organisations across the UK, so that together we can end domestic abuse. Respect has seen rapid growth over the last few years, and we now have 50+ staff and have ambitious plans for further growth and influence. This role is based within the Drive Partnership and is part of the pilot for the roll out of the positive requirement element of the DAPO’s.   

We particularly welcome applications from individuals from a wide range of backgrounds and across all protected characteristics, particularly from people from the following under-represented groups:   

• Black and minoritised people   

• Disabled people   

   We welcome and support applications from those who have personal experience of domestic abuse. 

Head of Youth Work

Are you motivated, energetic, and organised with the ability to connect with both young people and staff/volunteers?

If you are looking for a leadership position that requires creativity, that will enable you to flourish, be ambitious, operate both strategically and operationally, and drive success then this is the position for you!

Position: Head of Youth Work

Location: Preston

Salary: £35,000 to £40,000 (dependent upon experience)

Contract: Permanent

Hours: Full-time, 37.5 hours per week

Benefits: 33 days holiday inclusive of bank holidays; workplace pension; free gym access (once the site has opened); access to the OnSide Talent Academy; bespoke training and mentoring.

Closing Date: 12noon, Friday 27 September

First stage interviews: Tuesday 15 October

Second stage interview (including young people’s panel): Evening of 17 October

About the Role

As the Head of Youth Work, you'll take the lead in shaping the future for young people, guiding a dynamic team of Youth Workers to create a youth work experience that stands out. We’re looking for someone who’s creative, driven, and all about making things happen for young people. You’ll be hands-on, with a positive vibe, ready to bring fresh ideas to the table and see them through to success.

No two days will be the same! You’ll be at the forefront, designing the new Youth Work Offer, recruiting and developing a passionate team, and ensuring our programs run smoothly. From junior and senior clubs to holiday clubs and events, you’ll make sure everything is on point.

You’ll be a crucial part of this new Youth Zone for Preston, welcoming up to 250 young people each session and creating a space where they can thrive. Ready to make a difference? Join us!

Key responsibilities include:

• Staffing
• The Offer (Programme)
• Young People
• Policy, Compliance and Quality Assurance
• Leadership

Before the Youth Zone opens and during its construction, there will be elements of hybrid working in place.

About You

You will:

• Be driven, hardworking, organised and equally comfortable engaging with young people and staff/volunteers.
• Have a sense of fun, plenty of energy but also a calm temperament and the ability to operate at a senior level
• Believe in young people’s potential and be proactive and can-do.

You won’t be afraid to get stuck in leading sessions yourself if needed, and you will lead on safeguarding within the organisation.

You will have experience of:

• Youth work, including in open access environments with young people aged 7-19 (up to 25 with additional needs/disability)

• Leading and managing youth work activities  
• Managing staff and volunteers, leading a team to achieve targets and key performance indicators (for example membership & attendance)    
• Managing budgets
• Managing conflict between young people and establish clear behaviour standards  
• Developing opportunities for young people to participate in decision making processes

To apply, you will be asked to submit a CV and cover letter via the company website.

About the Organisation

This is a brand-new locally run youth charity, set to provide thousands of young people with the opportunity to have fun, make new friends, try something new and feel safe. With community centric values and located in the heart of Preston, it will be an inspiring place for young people aged 8 – 19, and up to 25 for those with additional needs, to enjoy their leisure. The building is due to be completed in 2025.

The charity recognises that the workforce is under-represented in certain areas and are committed to addressing this.  Therefore, they actively encourage applicants to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter.  The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application. 

The charity is committed to the safeguarding of young people. In accordance with their Child Protection and Safeguarding procedures, this position requires an Enhanced DBS check.

Other roles you may have experience of could include Youth Work, Head of Youth Work, Director of Youth Work, Youth Work Director, Head of Community Youth Work, Community Youth Work Director, Youth Worker.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

This is a fantastic opportunity to join the Career Ready team in a new role.  You'll work in collaboration with our Regional Manager for Tees and Tyne and our Partnerships and Income team.

You'll play a key role in our success by growing, developing and delivering all aspects of the day-to-day relationship management of local employer and corporate partner supporters in the Tees and Tyne region.

Business Engagement Manager

Hours:21 hours, 3 days per week

Contract: Fixed Term for 12 months with the possibility of extension (pending funding conversations with existing partners).

Region: Tees and Tyne

Location: Homebased.  Must be able to travel occasionally to locations across Tees and Tyne to attend meetings with employer partners.

About Career Ready

We are a UK-wide social mobility charity that believes that every young person deserves the opportunity to enjoy a rewarding future.

We were founded in 2002 by leading business figures with a mission: to boost social mobility by empowering young people and giving their talents a platform to flourish. Since then, we’ve grown across the UK to support young people in areas of need.

Our programme gives young people the key skills, confidence, and experiences they need to kickstart their futures. In partnership with our network we deliver a targeted programme providing young people aged 16-18 with a paid internship and mentor, workplace visits, and skills masterclasses.

Our organisational values underpin how we work and are at the core of everything we do. Career Ready’s values are: trust, bravery, collaboration, empowerment and inclusion.

Summary of main responsibilities and accountabilities

Partnership Management, Stakeholder Engagement & Business Development

· Working alongside the Tees & Tyne Regional Manager to respond to the needs of the programme, ensuring that our young people have meaningful encounters with a range of employers from a diversity of industries and sectors.

· Day-to-day operational account management for employer supporters, ensuring they have excellent experiences.

· Full partnership and operational account management for lower-level funders in your region.

· Promote the contribution of Career Ready and awareness of Career Ready to potential supporters and assist in engaging their commitment to give both practical and financial support.

· Engaging new corporate, third and public sector organisations to directly support the programme delivery, working with the Head of Programmes to launch and grow the Tees & Tyne Regional Action Board 

· Work with the Programmes and Partnership and Incomes teams to develop and deliver the overall employer engagement strategy for the area ensuring that the number of mentors is matched with the paid internship commitment and that employer volunteers are in place for masterclass delivery and workplace visits.

· Working with the Partnership Manager leading the relationship with BP to help generate leads with local businesses that are connected to BP’s activity in the region.

Please see the Job Description for full details

Person Specification

This is a wonderful role that requires passion for our purpose and a broad range of skills, experience and the ability to demonstrate an understanding of the environments we operate in. You can develop, grow and maintain valuable and valued relationships through your motivation for what we do, with a passion that inspires and engages others, alongside the capacity to identify and manage multiple priorities. You need to thrive on attention to detail, be able to listen to what is not said, be well organised and confident to engage with and influence a wide range of people.  You will research and approach opportunities and outcomes with an entrepreneurial mindset.

Experience Required:

· Demonstrated experience in managing employer accounts and generating income.

· Developing, growing and maintaining a broad range of stakeholder relationships

· Experience of inputting into impact reports

Skills, Knowledge and Behaviours:

· Able to plan and execute events and presentations to a high standard, taking into account different audiences and communication styles

· Self-assured with great listening and negotiation skills to influence and communicate inspirationally, accurately and effectively to a wide variety of audiences

· Invests in understanding the bigger picture to enable local plans in service of our strategy and innovations which fit with Career Ready’s mission, values and practices

· Composed and engaging whilst managing multiple activities and processes that, when combined, are the recognised high quality, high care, high impact Career Ready programme

· Confident enough to manage and motivate yourself to deliver a range of outcomes and able to seek the views, ideas and wisdom of others

· Truly great organisational skills, able to prioritise, keeping stakeholders informed and engaged

· Ability to interpret and utilise data effectively.

· Demonstrated expertise in income generation, business development, and account management.

· Commitment to demonstrating Career Ready's values

· strong IT literacy skills (CRM system [Salesforce] /Office 365 - Microsoft Teams, Word, Excel and PowerPoint) and are social media savvy.

We are committed to the safeguarding of young people.  The role-holder will be required to complete an appropriate level of DBS check.

Do you have a demonstrable track record in complex case management and working as part of a multi-disciplinary team on cases involving Domestic Abuse?

If so, The Drive Partnership are recruiting a DAPO Triage Worker for London. 

The Triage Worker sits within the Triage Team in the pilot area, working alongside the Triage IDVA. The Triage Worker will focus on all aspects of the case relating to the Perpetrator in cases where the perpetrator has been referred to the team for an assessment of suitability for a Positive Requirement during an application for a DAPO.

Respect is a pioneering UK domestic abuse charity, leading the development of safe, effective work with perpetrators, with young people who are abusive and with male victims. Respect supports frontline organisations across the UK, so that together we can end domestic abuse. Respect has seen rapid growth over the last few years, and we now have 50+ staff and have ambitious plans for further growth and influence. This role is based within the Drive Partnership and is part of the pilot for the roll out of the positive requirement element of the DAPO’s.      

We particularly welcome applications from individuals from a wide range of backgrounds and across all protected characteristics1, particularly from people from the following under-represented groups:   

• Black and minoritised people   

• Disabled people   

   We welcome and support applications from those who have personal experience of domestic abuse. 

Job Title: Known internally as Senior Area Relationship Manager

Location: Home-based, covering the North of England and Scotland. There is a requirement to be able to travel across the area and the UK to attend meetings, events and training

Hours: 35 hrs per week

Contract type: Permanent

Salary: £45,611 (FTE) per year

What we do: We help young people through cancer.

How we work: We are Determined, United, Spirited and Kind

What we are looking for:

• A strong people manager with proven ability to inspire and develop individuals to achieve their best work, meet agreed financial targets and deliver excellent supporter experience.
• Someone with a deep understanding of Community Fundraising and/or Regional Corporate Fundraising.
• A strategic thinking with experience of implementing plans and mitigating risks to achieve the best results
• A collaborative and solution focused individual with experience of working across teams to lead projects and achieve shared goals.

What we offer: 

• Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3- or 4-day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day-to-day work and refocus.
• Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
• Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
• Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
• Health Cashback Plan: access a health cashback plan to cover medical expenses.
• Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
• Discount scheme: access exclusive savings at various high street retailers and gyms.
• Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.

How to apply:

You’ll need to register on our portal, complete a short application and answer four questions about your skills and experience in relation to the role.

Key dates: 

Applications by midnight of 1st October 2024.  1st interviews to be held online on 10th or 11th October 2024. 2nd Interviews to be held in person on 22nd or 24th October 2024 in Manchester Area.

Our commitment to inclusion and accessibility:

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind.

We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.  In line with our equity, diversity and inclusion commitments, we would love to see applications from LGBTQ+ people, people of colour/those from ethnically diverse communities, disabled people and people with caring responsibilities.

Should you require any assistance or adjustments to support your application or interview process, such as accommodating neurodiversity where additional time for tasks, meeting the panellists beforehand or a different interview format (online/offline/in person) or if you require the job description or job advert in an alternative format. Please don’t hesitate to get in touch with the HR Team. 

Privacy and Safeguarding:

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service). 

For information on how we collect, store and process personal data please contact the HR Team. 

Spurgeons is one of the UK's leading children's charities, firmly supported by Christian beliefs and values, helping to support vulnerable children and their families through delivering projects to support children, young people, their families, and communities to find long-lasting solutions to the challenges they face. We are passionate about the work we do and need equally committed members on our team to help us achieve those goals.

ABOUT US

At Spurgeons, our Partnership and Development team isn't just about achieving goals; we're about doing it with flair, creativity, and a touch of innovation! Comprising fundraising and partnership development experts who are as dynamic as they are innovative, our team thrives on pushing boundaries and thinking outside the box to drive positive change. We're not your average team – we're a vibrant and energetic bunch who love what we do. From team-building activities to celebrating successes, we believe in fostering a positive and supportive environment where everyone feels valued and inspired to do their best work.

ABOUT THE ROLE

Are you ready to make a profound impact on the lives of vulnerable children and their families? As the Grants and Commissioned Services Fundraising Manager at Spurgeons, you will play a vital role in driving the growth of our voluntary income, with a target of reaching £5,000,000, and expanding the reach of our Family Hub services across the UK. This role is not just about numbers—it's about transforming lives. You'll lead a dynamic team of fundraisers, crafting compelling grant applications and proposals that resonate with our mission. Your strategic thinking and proven track record in developing and managing grants will be crucial as you work alongside passionate colleagues to secure the funds that fuel our work. Beyond managing the team, you'll be the driving force behind ensuring that our grant-funded programmes are not only successful but also align with our values of compassionate, fair and committed. With your leadership, we will continue to strengthen family bonds and provide life-changing support to those who need it most. This is more than a job; it’s an opportunity to be part of a team that is united in its commitment to making a lasting difference. If you are motivated by purpose and driven by results, we want you on our team.

ABOUT YOU

You are a driven, articulate professional with a passion for making a tangible difference in the lives of children and families. With a degree in fundraising, nonprofit management, or a related field, you bring a wealth of knowledge and expertise to this role. Your track record speaks volumes—you’ve consistently generated impressive returns on investment through your ability to craft persuasive, emotive bids and proposals that resonate with donors and stakeholders alike. Your proactive nature and strong analytical skills enable you to identify opportunities and interpret trends, always staying ahead of the curve in a fast-paced, target-driven environment. You excel in building and nurturing relationships, whether it’s within your team, across the organisation, or with external partners and donors. Your exceptional interpersonal and communication skills allow you to engage effectively, negotiate successfully, and solve problems diplomatically. Detail-oriented and conscientious, you take pride in your work, ensuring that every proposal you craft is not only compelling but also meticulously proofread and aligned with Spurgeons' mission and values. As someone who thrives in a flexible, remote working environment, you are self-motivated and independent, yet a strong team player who is always eager to learn and grow. Your genuine interest in Spurgeons' work and commitment to its values of compassionate, fair and committed, drive you to deliver outstanding results.

BENEFITS

• Continuous professional development
• Regular support through supervision, appraisal & well-being initiatives
• In house learning platform
• Generous pension scheme
• Employee Assistance Programme
• Healthcare cash plan
• Charity discount scheme

Closing date: 15/09/2024

Shortlisting date: 17/09/2024

Interview date: 27/09/2024

We are committed to safeguarding the welfare of children and young people we serve. This post is subject to necessary safeguarding checks including an appropriate level DBS Disclosure. 

Spurgeons is a Living Wage Employer. 

We actively encourage applications from a broad and deep range of backgrounds and experiences. We are a Disability Confident Employer.

Head of Programme Finance

UK - North West Based

Starting salary for this position is £54,588 per annum (plus contributory pension)

About MAG:

MAG (Mines Advisory Group) is an international humanitarian organisation based in Manchester, UK, and working in 32 countries. We remove landmines and unexploded ordnance to release safe and productive land for communities, and work to reduce the threat of armed violence by supporting governments to safely manage weapons and ammunition. In 1997, MAG was a co-recipient of the Nobel Peace Prize for our work campaigning for the Anti-Personnel Mine Ban Convention.

About the role:

We are for looking for a highly motivated and experienced finance professional to lead and develop the HQ Programme Finance team in the delivery of strong financial controls and frameworks. Playing a key role in contributing to MAG’s overall strategic direction and management, you will influence local, regional and global internal stakeholders to deliver strong financial control and resilience, and lead on the delivery of multi-country contracts, liaising with key donors and external partners. You will build and develop the Programme Finance team to ensure robust and effective, high quality financial business partnering. You will also work with the Head of Financial Planning & Analysis to provide insights into the monthly management accounts, including programme performance and risk narratives, and variance analysis.

About you:

We are looking for:

- CCAB or international equivalent professional accounting qualification

- Experience of financial management in a complex multi-site international organisation (featuring multi-currency and multi-contract project accounting)

- Experience of managing requirements of multiple grant/funding providers

- Experience of coordinating and preparing business planning for complex organisations

- Experience of fostering finance business partnering to international, multidisciplinary teams

- Experience of establishing and maintaining strong financial controls

- Experience of preparing and analysing management reporting for financial and non-financial users

You will need to demonstrate an ability to manage complex workloads and often competing deadlines, and establish and maintain strong financial controls which ensure we operate to the highest financial standards. You will also be able to influence diverse and disparate teams with competing priorities.

Further information and how to apply:

For the further information on the role, the application pack and details of how to apply, please visit the MAG website by the closing date of 15 September 2024. 

Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to safeguarding here and background checks here. You can also find more information in the candidate information pack, available on our website.

MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

Are you an experienced accredited IDVA with experience in a multi-agency?

If so, the Drive Partnership is looking for a DAPO Triage IDVA in Manchester. 

The Drive Partnership was formed by Respect, Safe Lives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. 

The Triage IDVA will work as part of the Triage Team in their pilot area, reporting to the Triage Team Leader and working alongside the Triage Worker. They will be responsible  for supporting and presenting the voice of the victims and their children in cases where  the perpetrator has been referred to the team for an assessment of suitability for a Positive Requirement during an application for a DAPO.

They will be responsible for attempting to contact the victims to carry out the relevant safety checks, risk assessments and provide advocacy during the assessment stage and make onward referrals for further support for the victim. They will capture the voice of the victim as part of the overall assessment for a positive requirement and feed their views and any relevant information about risk or need into the overall recommendation. The IDVA’s work and expertise will ensure that the risks and needs for both the Perpetrator and Victims/families are considered so that a co-ordinated and individual intervention plan can be created when appropriate and safe to apply as part of the DAPO.

We have a fantastic opportunity here at Age UK to join our National Advice Line as a Customer Adviser.

We are still in a cost-of-living crisis and the proposed changes to the winter fuel payment criteria mean that many older people in the UK are in desperate need of advice and support. As a Customer Adviser, you will be playing an important role in this vital service; providing information and advice for older people in need, and signposting them, their families, carers and other professionals to relevant bodies that can help with their specific requirements.

Our team of Customer Advisers are dedicated to providing a high-quality service to those in later life and are passionate about ensuring all callers receive the guidance and support they need. The team handles thousands of calls, emails and webchats each year. Some of these enquiries can be emotionally tough, but there is no better feeling than knowing that you have helped someone.

If you are passionate about helping others while providing an excellent customer service, this may be the role for you.

This role offers hybrid working between home and either our Blackpool office, surrounded by excellent amenities or our Ashburton office, situated on the edge of the beautiful Dartmoor National Park (a robust home broadband connection is essential). The team work from the office at least one day a week, although this can be more if you prefer. You will need to live within an easily commutable distance of the office either by car or public transport, we suggest up to an hour's commute. During the probation and training period you will be required to come into the office at least 2 days a week.

Please note that this service is operational every day of the year and the successful applicant will be required to work on some weekends and bank holidays. Currently this is circa 1 in 4/5 weekends.

Must haves:

* Previous Customer Service experience
* Good understanding and practical experience of using Microsoft Office applications including Excel, Word, Teams and Sharepoint
* Previous experience of using multiple IT systems including CRM and other applications at the same time.
* Accurate data entry skills.
* Excellent listening, oral and written communication skills.
* Numeracy skills.
* Confident, professional, outgoing telephone manner.
* Flexible attitude to hours of work.
* Ability to work as part of a team.

Great to haves:
* Customer Service Qualification (Desirable)
* ECDL (European Computer Driving Licence) or equivalent qualification (Desirable)

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Full job description

Job Title: Individual Giving and Legacy Fundraiser

Reporting To: Individual Giving and Legacy Manager

Salary: £29,338 - £36,446

Hours: 37.5 per week

Location: Based at Alder Hey Children’s Hospital with flexible working

Job Purpose:

Are you passionate about making a difference in children's lives and eager to join a forward looking fundraising team? Alder Hey Children's Charity is seeking an enthusiastic individual to join our Individual Giving and Legacy Team at a pivotal moment in our growth.

We're experiencing an exciting period of expansion, having recently seen significant increases in our regular donor base and contactable supporters. This role offers a unique opportunity to oversee the development and administration of our individual giving and legacy portfolio, working closely with the Individual Giving Manager to shape and implement our strategy for growth and supporter engagement.

You'll play a crucial role in enhancing our impact, providing exceptional supporter care, and contributing to innovative projects that will transform how we connect with our donors. This position is ideal for someone looking to learn, grow, and make a tangible difference within a supportive and forward-thinking team.

Join us in our mission to support Alder Hey Children's Hospital and be part of something truly magical.

About us

Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year.

The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting-edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician, and the play specialists we have on every ward.

We have recently closed our Surgical Neonatal Appeal, having successfully raised our £3m target towards a brand new, state of the art Surgical Neonatal Intensive Care Unit (NICU) at the hospital. This year we will be fundraising towards a new Same Day Emergency Care Centre, providing an unrivalled experience for our patients and their families.

Main Duties/Tasks:

Income Generation & Stewardship

Work alongside the Individual Giving Manager and Head of Community Fundraising to produce and execute an effective and sustainable individual giving plan.

Create and implement effective donor journeys to maximise the engagement and retention of supporters.

Identify potential new individual giving audiences and implement acquisition strategies in order to grow the individual giving database.

Work across the organisation to champion individual giving and to implement excellent supporter care.

Work alongside the Individual Giving Manager to manage budgets including forecasting and tracking and making sure costs remain low for maximum return on investment.

Identify opportunities for colleagues in fundraising and throughout the hospital and pass these on as appropriate.

Ensure fundraising remains within legal constraints and pays attention to safeguarding requirements.

Work positively and proactively with our volunteer supporters.

Project Management

Develop our In Memory offering and supporter journey.

Develop and execute regular giving products and appeals.

Produce and execute legacy and in memory marketing plans.

Work alongside the Marketing Team to create, manage and evaluate innovative and thought-provoking campaigns to increase individual giving income.

Manage individual giving fundraising campaigns such as Make a Will Month, The Big Give, Giving Tuesday and seasonal appeals.

Work with internal colleagues and external suppliers, agencies and fulfilment houses, establishing and maintaining effective working relationships.

Data Management & Reporting

Manage the selection and segmentation of individual giving data for campaign purposes.

Oversee the timely importing and exporting of donor data to ensure that supporter records are up to date.

Use campaign data to report on effectiveness of activity and inform decision making and future planning.

Ensure all individual giving activity complies with the appropriate regulation and legislation and delivers an excellent experience for supporters.

Identify and develop the systems and processes necessary to deliver effective individual giving activity including the website, social media and email, fundraising database, data analysis tools and social media.

Work in conjunction with the Finance Manager to ensure all legacy income and communications are recorded.

Work alongside members of the team to develop fundraising initiatives, attend team meetings, plan and budget.

Responding to general enquiries from the individual giving, in memory and legacy fundraising email addresses and telephone lines.

Other Duties

Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.

Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support on events run by the fundraising teams where required.

Any other reasonable duties as required by your line manager.

Person Specification

Qualifications, Knowledge and Experience

Essential

• Proven experience of managing individual giving activity including appeals and recruitment and retention campaigns.
• Proven record of achieving financial targets & Return on Investment.
• Proven ability to manage third party supplier relationships e.g., creative agencies, mailing houses.
• Experience of producing compelling supporter creative and fundraising messages.
• Proven ability to work closely with internal teams including: Marketing, Operations and Finance.
• A good working understanding of Data Protection landscape.

Desirable

• Good knowledge and experience of using a fundraising database for reporting and analysis.
• Experience of data selection/segmentation and the effective use of donor data for campaign purposes.
• Understanding of direct mail campaigns.

Skills and Attributes

Essential

• Commitment to principles of equality, diversity and collaborative working.
• Self-sufficient and confident to make decisions within the boundaries of the role.
• Ability to communicate effectively with staff, volunteers, children, young people and families.
• Excellent oral and written communication skills.
• Ability to build strong working relationships with supporters of all levels and backgrounds.
• Self-motivated and positive attitude with the ability to work under pressure and prioritise in a busy environment.
• Ability to work in a logical, organised manner with a high level of attention to detail.
• Ability to work effectively as part of a team as well as independently.
• Competence in Microsoft Office package and video conferencing tools such as Teams.
• Excellent personal organisation skills, including time and workload management.
• Understand the necessity of dealing carefully and within data protection legislation, with confidential matters, including handling both personal and business critical information.

Desirable

• Knowledge and understanding of fundraising CRM System (Salesforce)

Additional requirements

Essential

• Strong interest in working for a children’s health charity.
• An understanding of and commitment to the values of Alder Hey Children’s Charity.
• Respect for and ability to maintain confidentiality.
• Willingness to get involved with activities across the Charity.
• High standards of personal conduct, honesty and integrity.

Desirable

• Willingness to occasionally work outside of normal office hours.

The charity is currently conducting a four-day working week trial, due to end on 30th September 2024. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30th September 2024 to agree the next steps, based on an assessment of the trial period; the four day working week trial may be ended, extended or adopted permanently.

Our Values

Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are:

Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.

Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.

Passion: we are passionate about what we do and why we do it. We work together to share and grow. We inspire others.

Magical: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.

How to apply

Applications must include your CV and a covering letter which answers the following questions:

• How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.
• Why do you want to work for Alder Hey?

Closing date: Monday 16th September 2024

Interview date (to be held at Alder Hey): Tuesday 24th September 2024

Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.

Mentor Administrator 

Post:Mentor Administrator – Sickle Cell Children and Young Persons’ Peer Mentoring Programme

Base:Flexible home working in the intervention areas which will cover Liverpool, Manchester and Sheffield 

Accountable to:North-West/South Yorkshire Programme Manager

Hours:Part-time (17.5 hours a week)

Salary:£11,500 (pro rated)

Length of contract:Fixed term, 12 months (post will be continued subject to the outcome of negotiations with funders).

Role Purpose

The Mentor Administrator will work with the mentoring team, as well as in partnership with local NHS services and local patient/family support groups, providing various administrative support tasks to ensure the delivery and smooth running of the Children and Young Adults Peer Mentoring programme. The post will be managed by the North-West and South Yorkshire Programme Manager. The post holder will have regular meetings for input and guidance to complete tasks to specified timelines. This role would suit an experienced administrator.

To apply

Complete the Application Form, and Equal Opportunities Monitoring Form on our website. Please note we do not accept CVs.

Closing date: 12pm on Friday 13 September 2024. 

Head of HR & Operations

Are you a dynamic and organised leader, ready to inspire and support a dedicated team of staff and volunteers? 

If you’re excited about using your professional experience to make a difference to young people, this could be the perfect role for you!

This is an exciting opportunity for a Head of HR & Operations to become part of the Senior Leadership Team at a new Youth Zone where no two days are ever the same!

Position: Head of HR & Operations

Location: Preston

Salary: £35,000 to £40,000 (dependent upon experience)

Contract: Permanent

Hours: Full-time, 37.5 hours per week

Benefits: 33 days holiday inclusive of bank holidays; workplace pension; free gym access (once the site has opened); access to the OnSide Talent Academy; bespoke training and mentoring.

Closing Date: 12noon on Friday 27 September

First stage interviews: Daytime Wednesday 16 October

Second stage interviews Evening of Thursday 17 October

About the Role

We’re looking for someone who can juggle multiple roles, tackle new challenges daily, and make a real impact on the lives of young people and the community.  We need someone who can roll up their sleeves and embrace each new day with a positive attitude.

The Head of HR & Operations role is a key position within a Youth Zone, you’ll wear lots of different hats, leading and managing the back-office functions, overseeing monthly payroll administration to serving as the secretariat for the Board of Trustees.  It’s up to you to ensure the team deliver the best possible service to the thousands of young people who rely on them.

This is an exciting opportunity to shape the future of the Youth Zone and make a real impact!

Before the Youth Zone opens and during its construction, there will be elements of hybrid working in place and opportunities to visit Youth Zones across the Network.

About You

We’re looking for an experienced and professional operational manager with HR expertise, who is passionate about making a positive difference in young people’s lives and thrives in a fast-paced, varied environment.

You will have experience of:

• General HR functions, including HR practices, procedures and policies.
• Basic accounts work and/or payroll
• Working in a senior administrative roles within a busy office environment
• Operational management & line management responsibility for a large, varied staff team
• Managing budgets
• Providing support at Board or Chief Executive level
• Working with external stakeholders and partners, e.g. contracts, service agreements, commissioning

To apply, you will be asked to submit a CV and cover letter via the company website.

About the Organisation

This is a brand-new locally run youth charity, set to provide thousands of young people with the opportunity to have fun, make new friends, try something new and feel safe. With community centric values and located in the heart of Preston, it will be an inspiring place for young people aged 8 – 19, and up to 25 for those with additional needs, to enjoy their leisure. The building is due to be completed in 2025.

The charity recognises that the workforce is under-represented in certain areas and are committed to addressing this.  Therefore, they actively encourage applicants to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter.  The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application. 

The charity is committed to the safeguarding of young people. In accordance with their Child Protection and Safeguarding procedures, this position requires an Enhanced DBS check.

Other roles you may have experience of could include HR, Human Resources, Personnel, HR Manager, Human Resources Manager, Personnel Manager, HR and Operations Manager, Human Resources and Operations Manager, Personnel and Operations Manager, HR and Finance Manager, Operations, Finance.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.