Safeguarding Lead Jobs in North West

We have a fantastic opportunity to join The Prince’s Trust as a Senior Tester in our Digital Team. 

You will work closely with your development team to plan, coordinate and deliver test activities, reporting on the outcomes of testing to your delivery Manager. You’ll also be working with colleagues across the community at The Trust to share knowledge and improve ways of working.

You will have experience of testing websites, web applications and mobile applications, and will have a strong understanding of digital testing methods and good practice. Conducting functional, exploratory and regression testing will be your bread and butter, but a good working knowledge of UAT, Accessibility, Security and Performance testing would also be beneficial. 

This role will give you the opportunity to work on varied and interesting projects and digital products that have a transformative impact on Trust and its audiences. 

Customer Service and Administration Officer

Hours: 28 to 35 hours per week

Starting salary: £25,767 (pro rata)

Location: Contractual base is our office in Chorley.

Contract: fixed term for a minimum of 12 months (potentially longer dependent on funding)

Do you want to join an organisation who are passionate about improving mental health and wellbeing for Lancashire communities? 

We’re looking for a bold and caring person to join Lancashire Mind in a new role: Customer Service and Administration Officer. You will support our range of services with administration support and provide vital customer service support to those contacting Lancashire Mind.

To succeed in the role, you will need excellent administration skills and be highly proficient in Microsoft Office and using databases. You will be warm and friendly with excellent customer service skills, often with people who may be in distress due to their mental health.

You will be flexible and adaptable with excellent time management and organisational skills. This is an exciting time as Lancashire Mind is growing and we want someone who believes in our vision of a Lancashire where everyone can have the best mental health and wellbeing possible. 

Lancashire Mind has a dedicated workplace wellbeing programme to ensure staff are supported with their own wellbeing which includes an Employee Assistance Programme, a half-day wellbeing day and wellbeing activities throughout the year.

We also offer a workplace pension scheme, paid emergency time off to care for dependents, regular supervision, and a commitment to supporting learning and development opportunities. We have also recently enhanced our annual leave offer with basic annual leave of 25 days, plus 3 days closure between xmas and new year, long service leave, the option to buy or sell annual leave and a half-day wellbeing day for all staff.

Above all, we are a friendly and supportive place to work; ‘Great staff team, positive and supportive culture’ (Lancashire Mind wellbeing survey, March 2024)

Please note: This post is subject to an enhanced DBS check.

Deadline for applications: 9am on 23 September

Interviews will be held on 1 October

Registered Charity Number 1081427

Registered Company Number 3888655

Lancashire Mind

Position Type: Full Time (37.5 hours per week), permanent contract; flexible working will be considered

Reports to: Head of Philanthropy & Partnerships

Location: Remote (UK) or hybrid based in our HQ in Truro, Cornwall. Regular travel to London and occasional travel within the UK will be required.

Role Purpose

Sitting within our high-performing Philanthropy & Partnerships team, this role is responsible for growing and diversifying ShelterBox’s partnerships with the private sector.

You will work with the Corporate Partnerships Officer to manage our growing portfolio of existing partners, ensuring each feels valued, engaged and inspired to continue supporting ShelterBox’s lifesaving work. You will also inherit a strong pipeline, and lead on unlocking new long-term, multi-faceted and strategic partnerships. 

This role has line management responsibilities for the Corporate Partnerships Officer and reports directly to the Head of Philanthropy & Partnerships. The wider team is made up of a Philanthropy Manager, a Trusts & Foundations Manager, a Stewardship and Research Officer, and a Philanthropy & Partnerships Assistant.

Who are we looking for?

We are looking for a creative, proactive and driven individual who will play a key role building strong relationships with decision-makers within businesses to help us deliver emergency shelter to the most vulnerable people hit by conflict, disaster and climate crisis.

You must be confident in presenting a compelling case for support, both in writing and verbally, and be able to build relationships easily, both externally and internally. Ideally you will have experience within a Corporate Partnerships or high-value fundraising team, although this is not an essential requirement. 

This position is for someone looking for a dynamic and varied role, working with a huge range of stakeholders to identify and unlock opportunities to connect the private sector with opportunities to achieve impact. It is a perfect opportunity for a forward-thinking, articulate, and personable relationship fundraiser who wants to play a pivotal part in supporting vulnerable communities around the world to rebuild after disaster.

Duties will include but not be limited to:

Relationship management

· Personally manage relationships with ShelterBox’s most valuable partnerships: building and developing strong personal relationships, maximising their support and negotiating renewals.

· Work with and support the Corporate Partnerships Officer to effectively manage and steward their portfolio of accounts.

· Seek opportunities to uplift and add value to partnerships by having a thorough understanding of ShelterBox’s work, networks and funding needs.

· Create and deliver stewardship and communication plans to ensure our corporate partners’ key stakeholders and staff feel part of ShelterBox; providing them with inspiring stories, unique staff engagement opportunities, and strong impact reporting.

· Deliver first-class grant management when securing restricted income (including tracking pipeline, contracting, reporting requirements etc.)

New business

· Proactively network, attend relevant industry events and conferences, and work with the Philanthropy Advisory Board and other connectors to expand ShelterBox’s connections within target sectors.

· Work closely with the Stewardship and Research Officer to identify potential new high impact partners, and develop strategies and tactics to engage.

· Develop bespoke cultivation plans for prospect partners currently in the pipeline, utilising varied and creative approaches to engage new audiences.

·support the Stewardship and Research Officer and Philanthropy & Partnerships Assistant with due diligence screening, ensuring our corporate partners closely align with our Ethical Partnership Policy.

· Develop detailed proposals, strong pitches and packages for support, by working collaboratively with teams across the organisation, particularly ShelterBox’s International Programme Department and Brand & Content teams.

· Deliver memorable and engaging presentations and pitches to a wide variety of audiences to inspire support for ShelterBox’s mission.

Strategy, engagement and data

· Working with the Head of Philanthropy & Partnerships, to refine and implement the Corporate Partnerships Strategy.

· Work towards an agreed income target and support the management of the Corporate Partnerships budget.

· Work with ShelterBox’s Learning and Development team to shape and deliver our training and staff engagement offering for corporate partners.

· Prepare for and manage emergency fundraising appeals to corporate audiences in response to major disasters.

· Develop and coordinate events to deepen corporate partners’ engagement, and contribute to the delivery of wider Philanthropy & Partnerships events.

· Maximise the benefits of the CRM to create and implement cultivation and stewardship journeys for corporate partners, keeping records updated and following Data Protection rules.

· Keep up to date on developments and trends in international development, with particular focus on the disaster response and emergency shelter sectors.

Team

-  Line management of the Corporate Partnerships Officer, ensuring personal growth plans, objectives and success indicators are in place.

· Build excellent relationships with colleagues across ShelterBox in the UK and internationally.

· Act as a subject matter expert (SME) to provide knowledge and expertise in private sector partnerships with the wider ShelterBox team (UK and global affiliates)

· Be active in the fundraising sector, know and follow the latest fundraising legislation and codes of practice, seek out peer learning and peer mentoring opportunities, network and contribute.

· Undertake other reasonable duties as may be required.

This is a new role, and an exciting time to join our well-regarded and high performing team. 

You will have a strong background in advocacy and strategic communications at a senior level, with related skills and abilities, and have a good understanding of human rights in the UK, including our everyday rights.

Grandmentors Wiltshire Project Coordinator

Permanent Contract
Job Ref: V515
Hours/Days per week: 17.5 hours per week – (Flexible days/hours)
Salary: £12,500 plus attractive employee benefits package
Start date: ASAP
Location: Home or Office based within Wiltshire
Closing date: 22nd September 2024
Interview date and Location: W/C 30th September 2024, Teams

About the role

At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.

We bring people together to resolve some of society’s most complex issues.  From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great.  And we won’t stop until everyone in the UK has the opportunity to thrive. 

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK.  We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England.  We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.

This is an exciting time to be joining the team.  We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business. 

Grandmentors

Grandmentors is a national volunteering programme where older volunteers (aged 50+) use their lifetime of skills and experience to support and mentor vulnerable young adults leaving the care system. These young adults often need a guiding hand and role model to support them to find work, continue their education or begin training – ultimately giving them the skills and self-belief to lead successful and independent lives.

Volunteers meet with a young adult regularly to boost their confidence and work towards goals, which are unique to each person.

Role Purpose

We are recruiting two part-time Project Coordinators to effectively deliver all aspects of our Grandmentors project in Wiltshire, ensuring it achieves its aims, objectives, outcomes, and targets. The postholders will work alongside teams within Wiltshire Council and with local volunteers to ensure that we improve the lives of care experienced young people (aged 16-25) through the unique power of inter-generational mentoring.

Key Duties & Responsibilities

• Effectively manage the service to ensure it meets agreed targets and millstones.
• Maintain effective relationships with stakeholders and local authority staff.
• Ensure volunteers are recruited, appropriately trained, and supported in their role; this will involve processing volunteer expenses, DBS checks and maintaining databases.
• Ensure regular communication between project staff and volunteers is maintained and that regular supervision for volunteers is provided.
• Work with your line manager to ensure project expenditure is in line with the budget.
• Maintain accurate records on all aspects of the project and submit data onto a secure system.
• Manage and maintain effective monitoring and evaluation records to capture impact and outcomes and ensure contractual compliance.

• To implement and maintain appropriate risk assessment management processes.
• Prepare impact and progress reports for both internal and external purposes.
• Develop relevant information to promote and raise the profile of Volunteering Matters locally.
• Promote and adhere to Volunteering Matters Equality and Diversity Policy and all other Volunteering Matters policies which relate to the work of Grandmentors.
• Contribute to joint working and teamwork across Volunteering Matters and your regional team.

Experience/Skills and Attributes:

In deciding who to shortlist and appoint to this post, we will be looking for evidence of the following skills, knowledge, experience and personal qualities.

Essential

• Experience working with or supporting young adults with the ability to motivate, enthuse and develop positive attitudes.
• Excellent communication skills and the ability to communicate appropriately and effectively with a range of stakeholders (including volunteers, local authority staff and funders).
• Strong organisational skills and the ability to prioritise a demanding and developing workload.
• Resilient, flexible with ability to work on own initiative as well as collaborating with others.
• A good, practical knowledge of safeguarding and risk assessments.
• Evidence of good administrative and IT skills.
• Understanding of and commitment to equal opportunities, data protection and confidentiality.

Desirable

• Knowledge/experience of the care system.
• Experience supporting/managing volunteers.

Qualifications

Relevant experience and values alignment is more important for this role than specific qualifications.

This role requires an enhanced DBS check which will be undertaken with the successful candidate before starting.

Location

The role requires someone based within Wiltshire. With a flexible working policy, the postholder can be based from home or within Wiltshire Council offices. The postholder will need internet access to enable remote working. I.T. equipment and infrastructure will be supplied.

Our Values & Way of Working:

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.

Diversity & Inclusion 

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups. 

Disability Confident & Reasonable Adjustments: 

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application or contact our HR team for more information. 

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History. 

Benefits 

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications. 

GDPR Statement 

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.   

As a member of the Process and Administration Team (PAT)  at Libraries Connected, you will play a crucial role in ensuring efficient and cohesive administrative support for the organisation. Your primary responsibilities will include supporting new initiatives such as a potential leadership development programme, the development of online learning modules, the creation of a Futures Lab and Data Observatory, and managing tender bids for new commercial contracts. Additionally, you will have broader responsibilities across the organisation, including finance processing, development and maintenance of organisational systems, and the opportunity to engage in a variety of activities beyond your primary role.

Projects and Commercial Administrator will help deliver our portfolio of projects and programmes, the role will specifically include:

• Supporting the development and delivery of our workforce development strategy including:
  • Our EDI strategy for our organisation and library sector
  • A peer mentoring scheme for heads of library service
  • A leadership development programme
  • Development of our online learning modules
• Supporting the development of our new Futures Lab and Data Observatory
• Support new Commercial Contracts from bid stage through mobilisation and into delivery

Libraries Connected has established a Process and Administration Team (PAT) whose role is to ensure that the Libraries Connected staff receive efficient and cohesive administrative support, and that resilience is built into the administrative processes in terms of knowledge sharing, process documentation and consistency. As a member of the Process and Administration team, this role will also have broader responsibilities across the organisation including supporting finance processing, development and maintenance of organisational systems, and the opportunities to work across a range of activities alongside the primary role. 

Main purpose:

• Main activities for the role will include working with the Project and Commercial Managers to:
  • Schedule and organise meetings and events, including venue booking, catering, delegate lists as required
  • To provide technical support for online webinars and meetings
  • Provide secretarial support including managing and circulating meetings papers and taking minutes and updating action logs
  • Support management of project budgets and associated finance systems including raising invoices and reconciliation
  • To support project and contract reporting including collation of relevant data.
  • To efficiently manage and organise documentation and relevant data to provide clear audit trails and support reporting and evaluation of events, awards, and training
  • Manage travel and accommodation bookings
  • Answer queries from members and project partners
  • Conduct research into library sector activity, or how to improve our systems and processes, and write options papers
• To work within the PAT function to manage cross organisational administration, including:
  • Managing the shared mailboxes
  • Finance transaction processing 
  • Organising team meetings 
  • Collaborating to developing systems and processes as required

Key relationships

• Reports to the Project Manager and works with them to provide high-quality project management.
• Works with the Commercial Manager and the wider Commercial Team to help secure and deliver contracts and services
• Works directly with library teams to support the setup and delivery of the contracts
• Works with the finance team and Process and Administration Team (PAT) to ensure financial processes are followed and provide support as needed
• Works with PAT to support organisational processes
• Supports the Libraries Connected Leadership Team

Please see the attached job description for a full description of the role, including person specification. 

Travel within the UK will be required.

We are looking for a dedicated Engagement Officer for Healthwatch Stockport. Could this be you?

You will be working within the passionate team at Healthwatch Stockport to effectively engage with local people, communities who have a lived or living experience of serious mental illness and of using mental health services in Stockport.

You will be a point of contact for individuals and voluntary and community groups, to share experience, to develop meaningful communication methods and feedback the impact of their voice and involvement. You will facilitate co-production and develop approaches to support individuals and groups to be involved and engaged as partners in the development and co-design of mental health support and living well across Stockport.

Planning, Development and Communication

You will • Develop, oversee, and implement the Living Well Expert by Experience workstream plan in partnership with people who have lived experience in using mental health services.

• Promote the aims and objectives of the workstream of throughout Stockport with service users, potential users of the services and services themselves.

• Co-ordinate and undertake research and report writing activity as required. Completing reports within agreed timescales and presenting and tailoring them to a variety of stakeholders.

• Co-ordinate and facilitate meetings, working groups and other forums in relation to the workstream. Taking briefing notes, minutes and developing promotional materials as appropriate with people who use local services.

• Communicate effectively with the public and the community about activities – including meeting the specific communication needs of people from the range of target stakeholders.

• Liaise with a range of key partners across the statutory and voluntary sector to ensure the voice of people with serious mental illness lived experience has influence and has the opportunity to be included in the planning, development and all discussions regarding community mental health care provision so that services are truly codesigned.

• Participate in Healthwatch Stockport and other voluntary sector activity as required in relation to this workstream.

• Keep accurate records of all work undertaken

Relationships

Create, establish, and build on existing links with networks of people and groups with lived experience, and from a diversity of backgrounds across Stockport: [Neighbourhoods/Primary Care Networks (PCNs) and within the wider Living Well Programme]. This will include:

• Minority ethnic communities

• LGBTQ+ communities

• Older Adults

• People of working age

• Carers

• Disabled people

• Faith groups Maintain close working relationships with key health, care and VCFSE organisations across Stockport. Attend and contribute to the monthly Stockport

Living Well Collaborative, bringing representation and the voice of people with lived experience. 

See attachment for further responsibilities