Programme Manager Jobs in Central London, Greater London

Are you passionate about creating positive change for young people across the UK?  As Head of Stewardship, you will be responsible for driving our high value stewardship strategy and ensuring we give our donors an exceptional experience at every opportunity, so we can raise the money we need to support thousands of young people every year. 

We are looking for an experienced team leader, who can deliver results within a fast-paced environment, lead the development of high-impact reports and stewardship moments and drive high performance across a UK wide team.

You will need to be highly organised, with excellent communication skills and experience in working cross-organisationally to create memorable stewardship experiences for philanthropic and corporate donors. We’re looking for someone who can use their vision, creativity and influence to build on the current foundations and create a sector-leading stewardship programme to support our new organisational strategy.

If this sounds like the perfect opportunity, we’d love to hear from you! 

About Future Frontiers
In the UK, family income is the strongest predictor of how well a young person will do at school and
the future opportunities they will have. Future Frontiers exists to change this. Our vision is of a
society where equal access to education and career opportunities enables potential to overcome
poverty.
We support young people from disadvantaged backgrounds to realise their potential and work towards
secure and fulfilling employment. In partnership with schools, businesses and supporters, we deliver
an evidence-based programme of career coaching, opportunities and guidance for young people from
lower income households. This year, we are working with more than 3,000 young people in schools
across Greater London. You can find out more about our programme and impact so far in the Annual
Impact Report on our website.

The opportunity
This is an exciting opportunity to lead on finance, HR, IT, Data and operations for an ambitious social
mobility charity with an income of £1.5m and a team of 25 people committed to achieving lasting
impact for young people.
As a member of the charity’s four-person Senior Leadership Team, you will report to the CEO and be
responsible for implementing the charity strategy (with accountability for Operations projects),
financial reporting to the Board of Trustees, and championing organisational collaboration, values and
EDI.
As Director of the Operations Department, you will take on a small team - managing an Operations
Officer - to deliver and proactively develop the policies, processes and systems to equip our team to
thrive, and to build the charity’s reputation as a reliable, impactful partner.
This is a great time to join as we refresh the charity’s strategy and operating model, and innovate our
provision to increase our reach and impact.

About the Operations department
You will lead the Operations department, with responsibility for all finance, HR, recruitment, IT, legal
and operations. The team is currently comprised of:
● An Operations Officer who manages our bookkeeping and day to day finance, staff safeguarding,
staff tech, our office, recruitment, inductions and general operations.
You will also liaise with external parties who offer expert support across HR, IT and accountancy as
required.

Your responsibilities
You will be a senior leader at the organisation, proactively supporting your colleagues and
empowering them to be their best. You will be responsible for several areas of the charity.

Leadership and Strategy
● Deliver our Operations KPIs as part of our strategy; as well as being jointly responsible for
the successful implementation of the full strategy.
● Lead and shape the Operations department, making sure it’s fit for purpose and maximising
resources.
● Work collaboratively with other departments to maximise the success of the charity.
● Champion our values and proactively work to embed them into our culture.
● Oversee the EDI working group and proactively champion EDI across the charity.
● Work closely with the CEO, Chair of Trustees and Chair of Finance Committee to ensure sound
charity governance and risk management.

Finance
● Set and manage our annual budgets (circa £1.5m), supporting heads of departments in
the process
● Report monthly and quarterly on our finances, tracking our income, expenditure and
reserves, and liaising with the board of trustees.
● Oversee our bookkeeping and payroll; input journals as needed and closely monitor
cashflow.
● Manage the end of year accounts and audit process, liaising with the external auditors.
● Lead on organisation, reporting and presenting at Trustee Finance Committee and
relevant agenda items for Trustee Board meetings

Operations, IT and Data
● Manage our office space and future office needs;
● Manage the technology and data strategy, keeping staff tech secure and up to date, and
acting as key liaison with third parties
● Be responsible for upholding our data privacy obligations. Work in partnership with
senior data roles internally to manage GDPR obligations, data security and use of data
for internal and external reporting
● Ensure we meet all statutory and legal requirements with HMRC, CC, ICO etc.

● Oversee the efficient usage of our database, systems and key platforms (including Salesforce,
Xero, website) ensuring we are collecting and analysing relevant data in line with our goals to
grow income and impact, ensuring proportionate resourcing and training
● Leadership of ad hoc Operations and intra-departmental projects as required

People Management

● Oversee the recruitment of new staff, coordinating the process and supporting heads of
departments.
● Oversee the staff journey including inductions, staff surveys, annual reviews, and exits.
● Oversee annual staff development and training needs, including managing our twice yearly
offsites and regular full team days.
● Oversee and support the wellbeing of our team; both directly and through the Wellbeing
working group.
● Maintain our policies and staff handbook, researching and writing/updating policies as
required.
● Support managers with HR queries and issues, liaising with external third party experts as
required.

About you
It’s likely that the successful candidate could come from a range of backgrounds, however you should
be comfortable with challenges presented by the areas below. You might have experience in some
areas and are looking to grow in others.

Your experience
● Managing finances (essential): You have been responsible for budgets, reporting against
budgets and forecasting; you are comfortable with managing the cashflow and accounts of a
small organisation / charity. Knowledge of charity SORP would be helpful.Proficient in Excel
and finance systems (eg Xero) and comfortable with database management.
● Improving processes: You have improved processes, making them more effective and robust,
researched and adopted technology and persuaded / trained people to adopt a new approach.
● Supporting people: You have developed people-related initiatives to improve the working
environment and know what it takes to empower people to be their best.
Your skills and competencies
● Leadership skills: You can inspire and guide people around you to operate effectively and in a
way that champions the needs of the charity and our young people. You are confident
managing a team.
● Problem-Solving: You can identify potential challenges or areas for improvement and act
confidently to resolve them, even if that means independently learning something new.
● Highly organised and process-driven: You can manage multiple projects and workstreams
effectively and independently, working with others to reach a goal.
● Building relationships: You can build effective, trusting relationships with your team,
colleagues, and external stakeholders, and can communicate effectively with people at all
levels.
● Flexible and supportive: You can demonstrate your ability to work in a small, fast-paced,
evolving team, maintaining the happiness of people through change.

Benefits
● 27 days annual leave (inclusive of 3 day Christmas closure) + bank holidays, increasing with
service
● Employee Assistance Programme, including free counselling
● Flexible working with early 4pm finish on Fridays
● Additional parental leave pay and additional childcare leave for child’s first 2
years

Equal Opportunities, Diversity and Inclusion
Here at Future Frontiers we are dedicated to the practice of equal opportunities. The principles of it
underpin our mission and we treat all employees, volunteers, clients and students as individuals. We
believe in having an open and inclusive culture that champions diversity in all its forms, including
disability, culture, race, gender, sexual orientation, age, life experiences, socio-economic background,
and religion.
We encourage everyone to apply for our roles. We are particularly interested to hear from candidates
who have lived experiences relatable to our young people. 

How to apply
To apply, please fill our our application form by answering these questions and attaching your CV.
1. Tell us why you want to work at Future Frontiers and in this role. What is it about us and
the job that excites you? (Max. 1,000 characters)
2. We are looking for someone with experience in finance, processes and people, as given
above in the ‘about you’ section of this JD. Please tell us about your relevant
experience in these three areas. (Max. 1,500 characters)
3. Tell us about a time when you have implemented a significant change to a product,
process or internal way of working; what change did you make and why; how did you
influence others to adopt or support the change; what was the result? (Max. 1,500
characters)

● Deadline:13 March 2025, 9am. Applications will be assessed on an ongoing basis, so we
encourage applicants to apply ahead of the deadline where possible in order to maximise notice
for interviews.
● Initial interviews will be held virtually on Monday 17th and Tuesday 18th March
● Final, in-person interviews are expected to be held at our office on Tuesday 25th March 2025

The successful candidate will be required to undergo safer recruitment checks including a DBS check
and reference checks.

About the Role

Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40-year history. Over the last year support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation in the next five years, our fundraising operations team, consisting of database and supporter care functions, will play a key role in enabling over one million Palestinians to access improved healthcare annually by 2028.

The role will play a pivotal role to support the overall organization and teams, across all offices (UK, Palestine and Lebanon) to enhance our processes and system to respond to the growth of the last year and the ambition for the future. They will work closely with finance and non-finance staff, to understand the gaps and develop changes in the data granularity and the design of the most efficient reports introducing Power BI reporting tool. The growth as determined an expansion of teams and scopes, the role will contribute to promote a cohesive team works across all new staff and departments.
 

About You

The ideal candidate will find data analysis exciting. You love exploring links between system and process. You have great attention for details; like to find easy solution to complex issues, and to promote efficiency in process and system maintenance. You have great communication skills, and able to explain technical financial jargon in simple and accessible messages. You will champion the organization values in your day-to-day engagement, with kindness and patience. 

Duties and key responsibilities 

Business partnering

• Closely partner with the budget holders in the UK office on all aspects of budgeting, reporting and analysis providing support and training where necessary. 

• Review budgets for proposal to Institutional Donors ensuring compliance with MAP internal policy and relevant Donor regulation. Provide feed back and commentary for relevant senior staff sign off.

• Support UK budget holders on the actual vs budget monthly review, and in the reforecast process. 

• Provide training on finance standards and MAP financial procedure.

• Ensure a strong interface and reconciliation between the fundraising (Dynamics 365-CRM) and finance database (XLedger)

Process and system development

• Ensure that systems and reporting tools are fit for purpose for the organization financial controls needs

• Update and develop process guidance and tools in line with any gaps or need of improvement identified

• Develop training material and deliver training to ensure all staff (new and current) are timely updated on any process changes

• Develop and maintain BI solution to simplify and enhance finance reporting visibility for all stakeholder.

Other tasks

• Support and prioritise the analysis work for the year-end process and audit when required. 

• Work closely with the Senior Business partner of Finance on potential enhancements and changes to the finance system. 

• Ensure correct tracking of income and expenditure across project and donors, and reconciliation of all restricted and unrestricted income.

Person Specification 

Education/Training   

• A recognised professional Accounting Qualification, for example ACA, ACCA, CIMA, CIPFA. 

• A commitment to continuing professional development.

Knowledge / Experience

• Experience in finance budgeting, reporting, and forecasting, within a complex charitable organisation, working internationally. 

• Experience of developing and supporting donor management systems including budget development, full cost recovery, cost allocations, tracking restricted funds, and reporting to large institutional donors e.g. UNICEF, OCHA, ECHO, WHO, DFID etc.   

• Experience of business partnering; supporting and influencing budget holders and senior managers. 

• Experience of constantly looking to identify and deliver improvements. 

• Understanding of management and financial accounting principles and techniques. 

• An appreciation of the political complexities in the Middle East region, of the Israeli-Palestinian conflict and of the position of the Palestinian refugee population in regions where MAP operates. 

Skills 

• An ability to both support and influence budget holders.

• An ability to develop and adapt financial systems and financial reporting tools. 

• Clear written and verbal communication skills, with the ability to present financial information and narrative to a range of stakeholders to improve decision making.

• Excellent IT skills, including experience of using Office 365 software. Proficiency with Microsoft Excel and Power BI development and maintenance

• Solution-focused approach, ability to work under pressure. 

• Fluent written and spoken English. 

 Personal attributes and other requirements  

• Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.

• Commitment to anti-discriminatory practice and equal opportunities.

• An ability to apply awareness of diversity issues to all areas of work. 

• Able to work flexibly in emergencies and to meet specific deadlines including some evenings and weekends.

• Attention to detail, organisational and problem-solving skills, and the ability to work independently and under pressure. 

• A commitment to MAP’s vision, mission and values and a passion for improving the health and dignity of Palestinians. 

• Prepared and able to travel occasionally to all MAP offices. 

• Work collaboratively with others in all aspects of our work. 

• Abide by organisational policies, codes of conduct and practices. 

• Treat with confidentiality any data or sensitive information about individuals, organisations, clients, and employees at MAP.

There has never been a greater need for Independent Age’s work.  More than two million older people are in poverty, with millions more living with precarious finances.  At Independent Age, we believe that no older person should face financial hardship. Our information and advice, grant-making, partnership activity, policy work, and campaigning increases the financial well-being of older people, enabling them to have greater choice and independence in wider areas of life. 

As Director of Services and Grants, you will be responsible for ensuring that our multi-channel services and grants programme serve and improve the lives of older people, reach those who are most likely to be in poverty, and have the maximum impact.  You will help us grow our capacity, build our network of charity and commercial partnerships, develop our external training offer, and reach more people including those groups most likely to experience financial hardship. 

Having operated at a senior level, ideally as part of a Senior Leadership Team, you will be an inspiring leader with a demonstrable passion for our cause.  Experienced in successfully managing service transformation and development, including in a contact centre environment, you will also have an understanding of grants programmes, and of building strategic partnerships and national networks.  With an understanding of demonstrating and reporting on impact, experience of supporting fundraising for services and bidding for contracts, you will ideally also have knowledge of developing an external training offer.

Please review our candidate pack below for further information.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight. 

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits. We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard (the successful candidate will need to be in the London office a minimum of two days a week and be able to travel, alongside some flexible working). If you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age on the Careers page on our website.

Application Process:

To apply, please visit our website to submit a curriculum vitae and a supporting statement, detailing how your skills and experience meet the criteria within the job description and person specification. Please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format.

To support our commitment to equity, diversity, and inclusion we use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement, and please ensure the title of any uploads does not contain your name.  Please do not omit dates of employment. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS Certificate will be required for this role.

Closing date for applications:  end of day (11:59pm) on Wednesday 5 March 2025.

First round interviews to be held virtually in week commencing 24 March 2025.

Second round interviews to be held in person on Tuesday 1 April 2025.

Mentivity is seeking 3 Mentors to work with young people across a number of our programmes in London.

About Mentivity:

Founded in 2016 by Sayce Holmes-Lewis alongside co-founders Leon Wright and Tyson Holmes-Lewis, Mentivity is an award-winning, inspirational mentoring organisation that provides aspirational support for young people, schools, and parents.

Through Mentivity House, we offer a dedicated space for youth development and community engagement, including youth clubs, tailored programmes, and our respite provision.

Our services also include mentoring, professional training, and apprenticeship/career readiness programmes, equipping young people and our wider community with the skills, confidence, and opportunities they need to succeed.
 

What we do:

Mentivity Mentoring 

• Bespoke mentoring programmes to nurture young people’s passions and help them connect these interests to life and career aspirations.

• Delivered at Mentivity House & in schools and colleges.

Mentivity House 

• A space to play, to learn, to socialise and to collaborate with the Aylesbury, Taplow estates and wider community. 

• An inclusive community space that reflects the diversity of Walworth and its surrounding areas.

• A diverse and balanced programme of activities, from youth work to arts-workspace.

• Event space for local community groups offering activities that deliver social value.

Mentivity Respite Provision

• Flexible, nurture-centric respite education provision for young people. 

• Targeted interventions to address behavioural and social development needs and to support reintegration to mainstream education.

Main Responsibilties:​

Mentoring and pastoral care 

• Mentor and offer pastoral care to children and young people promoting personal development.

• Lead and deliver engaging and empowering sessions to develop a range of new skills, including leadership, communication, behavioural and organisation skills with children and young people.

Programmes 

• Facilitate and deliver curriculum sessions to young people in an engaging and inspiring way, tailoring them as necessary.

• Ensure all administrative tasks (including planning, registers, risk assessments, data collection and outcome monitoring) are completed promptly and accurately.

Safeguarding

• Ensure all health and safety and safeguarding policies and procedures are adhered to at all times.

• Ensure understanding of young participants' support needs and that reasonable adjustments are made to best support them.

Stakeholder Management

• Work with the team to promote participation especially by marginalised children and young people within schools.

• Work to actively promote Mentivity, our programmes, services and activities.

Recruitment Timetable:

Application deadline: Wednesday 5th March 2025

Interview dates: 12th - 14th March 2025

Interview location: In-person, 50 Westmoreland Road, London, SE17 2GA

IKWRO is a registered charity which provides advice and support to Middle Eastern, North African and Afghan women and girls living in the UK, who have experienced, or are at risk of all forms of “honour” based abuse, including; forced marriage, child marriage and female genital mutilation (FGM), or domestic abuse.

We work with women and girls of all ages, including lesbian women, bisexual women and trans women. We offer services in Kurdish, Farsi, Arabic, Dari, Pashto, Turkish and English.

IKWRO offers free advice, advocacy and counselling services and operates a refuge which provides safe accommodation and specialist support to single women at risk of “honour” based abuse, forced marriage and domestic abuse. 

The post-holder will be responsible for delivering IKWRO’s training services in educational setting, and with front line agencies, in line with an agreed strategy under the direction of IKWRO’s management. This entails:

· Providing training programmes to young people, professionals and community members with the aim of raising awareness on violence against women and girls and in particular the harmful practices of “Honour” Based violence (HBV), Forced Marriage and Female Genital Mutilation (FGM).

· Coordinating the booking, delivery and evaluation of education work with young people in primary and secondary schools, as well as out of school youth settings.

· Using a range of practical and creative tools to educate young people about the violence and abuse within intimate relationships, challenge attitudes of victim blaming, and enable young people to feel access support services.

Delivering customised needs-based training programmes for voluntary and statutory organisations to help IKWRO increase income generation through training programmes

Are you a data protection specialist looking for your next challenge? Great Ormond Street Hospital Charity are hiring for a Data Protection Manager to take on a specialist role leading our Data Protection  programme.

Salary
The salary range for this position is £49,616 - £52,227 per annum. We operate a hybrid working policy of a minimum of 2 days per week in the office. 

Key Responsibilities

This is a varied role where you will be involved with:

• Leading and maintaining effective data governance across the Charity.
• Developing and implementing data protection processes. 
• Leading on data protection projects. 
• Managing the Charity’s data register.
• Ensuring data protection risks are identified, recorded and managed.
• Acting as first point of contact for all data protection queries.

This is a specialist role at the Charity, and you will have the opportunity to work on a diverse range of projects alongside the BAU. 

Skills, Knowledge and Expertise

• Previous experience leading on data protection.
• Extensive knowledge and practical application of UK and EU Data Protection and Information Security principles (including future legislation) and best practice. 
• Experience creating and implementing effective policies and procedures. 
• Significant knowledge of data breach and information incident/compliance concern investigations. 
• High accuracy and attention to detail. 
• Confident in dealing with complex situations and communicating (written and verbal) succinctly to a range of different audiences. 

Experience working within the non-profit sector is essential for this role. 

Please refer to the full job description below for more information. 

Closing Date: 4th March 2025

Benefits

• 30 days annual leave (plus bank holidays)  
• A flexible approach to working arrangements.  
• Access to our enhanced pension scheme  
• Life assurance 
• Access to various health and wellbeing schemes, including the employee assistance programme. 

About Great Ormond Street Hospital Charity

Every day, around 750 children and young people from across the UK are seen at Great Ormond Street Hospital (GOSH). At Great Ormond Street Hospital Charity, we help the hospital go above and beyond for seriously ill children, enabling kinder and better treatments, bringing hope for children with the rarest and most complex illnesses, and making hospital a little bit easier and a lot more fun for the thousands of children who are treated at GOSH every year. Our staff raise vital funds to support ground-breaking research, cutting-edge medical equipment, and the creation of child-centred facilities to help save more young lives, and essential support services that help save childhoods too.

Together, we can help give seriously ill children the best chance, and the best childhood, possible. We were delighted to be named Charity Times - Charity of the Year 2024, recognising the impact of our shared mission.

Our commitment to Equity, Diversity and Inclusion

We believe that GOSH Charity and the charity sector more widely should reflect the diversity of patients, communities, and society at large. We also know that having a more diverse and inclusive workforce will make us more innovative, challenge the status quo, and enable us to deliver more impact. We encourage applications from people of all backgrounds. In particular, we encourage applications from those who are currently under represented within the charity sector as they may be marginalised by race and/or ethnicity, sexual orientation, disability, long-term health conditions, or socioeconomic status. 

If you would like more information about our approach to inclusive hiring please see our Inclusive Hiring Page here. You can also find out more about our commitments to EDI within our EDI Strategy on our website. 

As a Level 2 Disability Confident Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us. 

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.

As The Line has undergone a period of significant growth, we require additional capacity within the finance team to manage transactional finance processes and the monitoring of financial and project performance.

You will be joining The Line at an exciting time as this ambitious, community-focused art charity develops its exhibition and engagement programmes, manages a diverse range of income streams and grows.

Please see the job description for full details and responsibilities of this role.

Application deadline and interviews

The closing date for applications is Sunday 16 March 2025. First round interviews are expected to take place in person at The Line's offices at Here East (Queen Elizabeth Olympic Park) in the week of 24 March 2025.

Equal Opportunities

We are committed to equality and diversity within our workforce and in all opportunities. Our recruitment process is open to all, but we would particularly like to encourage applications from people from Black, Asian and ethnically diverse backgrounds, those who identify as LGBTQ+, those from lower socio-economic backgrounds and those who identify as disabled, as these groups are currently underrepresented in the cultural sector more widely.

How to apply:

• Apply through the application form on our website, which requires a copy of your CV and contact details of two referees
• Complete the Equal Opportunities Monitoring Form (please note this will not be reviewed by the individuals reviewing applications)

This is an exciting position to work with the senior management to deliver an ambitious programme of communication activities aimed at attracting over 20,000 visitors per annum.

You will need to be happy taking own initiative to develop and implement marketing plan under the supervision of the CEO and the Heritage Director.  Taking a lead to coordinate the smooth running of the marketing programme with a wide range of tasks from taking photos to coordinating the digital campaign and copy writing / liaising with the graphic designer for leaflet production.

If you thrive on responsibility and achieving targets then read on!  You will receive a full in-house induction programme.  The post holder will have an extremely professional attitude with an eye for detail, communication skills and will be able to work to deadlines to meet both short-term and longer-term targets, as part of the marketing strategy. 

Celtic Harmony Camp is run by Just Experience Limited, a visitor experience company, and Celtic Harmony, a charity. Just Experience Limited coordinates the school and events programme and Celtic Harmony delivers the lifelong learning programme and bursaries, to improve wellbeing.

Benefits to you:

● Opportunity to further your marketing career in a cultural organisation

● Enable you to 'make a difference' and improve well-being for more children, young people and adults.

● In-house and External Training

● Work as part of a dynamic team

Main Duties:

Organising and administration

● Coordinate & implement the external and internal marketing campaigns communicating the organisation’s work to schools, general public, volunteers, funders and corporate, staff.

● Deliver the digital media campaigns through enews, facebook, twitter, you tube, instagram, pinterest, online blog etc.

● Deliver the off-line campaign through postcards, newsletters

Events

● Assist in developing events programme

● Coordination of mailshots to visitors and schools

● Production of promotional material eg leaflets

● Taking quality photos and videos during events

● Assisting with events operations such as serving refreshments

Content Creation

● Effectively use social media platforms and proactively promote events and share stories.

● Video production and edit video

● Managing the photo database

● Update and development of website content

● Promote Celtic Harmony Camp through displays at exhibitions and events

PR and Editorial

● Production of editorial for press and reviews

● Submission of tourism and education award applications

Telemarketing

· Coordinate and deliver telemarketing campaigns to schools through telephone calls and email to promote the Prehistory programme and new initiatives.

Monitoring

● Monitor and report on marketing performance, through online stats

● Promote Celtic Harmony Camp’s work and impact that will engage with stakeholders

Leadership

● Take part in communications / other staff meetings

● Work alongside Directors to facilitate the organisation communications.

● To act as a positive ambassador for Celtic Harmony, adhering to policies and procedures and guidelines.

Title: Operations Officer

Location: Coram’s Fields, 93 Guilford Street, London, WC1N 1DN

Responsible to: Chief Operating Officer Salary: Up to £34,000 per annum (subject to experience)

Contract Type: Permanent Hours: 35 hours per week (includes some evening and weekend work)

Benefits: 26 days annual leave, defined contribution pension scheme, tax-free childcare scheme, café discount, employee assistance programme, cycle-to work scheme

Role Summary

Coram’s Fields is a unique charity in the heart of Bloomsbury, London. In addition to our iconic 7-acre child-friendly park, we run a variety of services and enrichment programmes to support local young people and their families, including a nursery, an after-school and holiday club, a drop-in centre for parents of under-5s, a vibrant youth centre and a sports programme. We proactively host a wide variety of community events and celebrations, and our facilities are available for private hire to generate income for the charity.

The Operations Officer role is an integral part of the central team with responsibility for procedures, systems that support the effective, efficient, and compliant running of our seven-acre site, services, park events and oversight of income streams. It is an exciting and highly collaborative role offering a fantastic opportunity to combine effective communication and organisational skills with a passion for helping young people and a desire to develop commercial and business development experience.

Main Duties and Responsibilities:

General operations, processes and systems 

• You will be responsible for the oversight and continuous improvement of organisational procedures including IT, GDPR, Health and Safety, Fire Evacuation, incident management.
• You will be responsible for briefing staff across the charity in the use of these procedures and working with the Office and HR Manager to arrange training for staff where necessary. 
• You will be responsible for improving existing office systems and identifying opportunities to develop new systems and processes to enable people to work more collaboratively, efficiently, and effectively. 
• You will be responsible for ensuring that organisational procedures are documented and accessible on the internal SharePoint.
• You will be responsible for developing and overseeing a new volunteer infrastructure for the charity, working with teams across the organisation to deliver a consistently high-quality volunteer experience for all with standard recruitment, induction, and on-going oversight procedures.

Events and project management 

• You will be responsible for coordinating and overseeing a diverse and inclusive programme of park events, making the park an interesting and vibrant place to visit, encouraging the community to gather and socialise, and generating income to support the work of the charity.
• You will have responsibility for working with internal and external stakeholders to ensure each event is well-planned, managed safely and compliantly with all regulations and laws, and executed successfully within budget. 
• You will work with the CEO, COO and Buildings and Facilities Manager to support capital projects, liaising with external stakeholders, contractors and the Local Authority to ensure the effective operation of the site. Commercial Operations
•  You will operationally oversee our facility-hire income (halls, sports facilities, and grounds) and be responsible for: – ensuring necessary contracts, waivers, and legal/statutory documents are completed – executing effective marketing and promotions, and creating high quality promotional content for our website and social media – regularly reviewing fees in relation to the hire of our facilities and making recommendations for changes to these – understanding and improving the utilisation of facilities – supporting the COO to develop and grow partnerships with local organisations and schools – improving the efficiency of our booking systems/processes and overall user experience 
• You will be responsible for identifying new (temporary and permanent) opportunities and third party partnerships to bring new experiences, enjoyment and enrichment to local young people while also generating income for the charity. 
• You will work closely with our Café Manager to grow the profile and income generated by our cafe through improved park signage and park visitor experience initiatives, and integration of the café into the hall and sports hire customer journeys.

Other 

• You will be expected to undertake personal development and training where required or beneficial for the role, and to attend regular supervision and appraisal sessions.
• To undertake any task that may be request from time to time by the CEO or Board of Trustees, as may be consistent with the nature and scope of this post.

How to apply: Please submit your CV and a Cover Letter outlining how you are good fit for the role!

* We can only consider applications from candidates who submit a cover letter detailing how their experience aligns with the job criteria and how the role fits with their career goals.

Diversity and inclusion matter to us. Coram’s Fields is committed to equality, diversity, and inclusion. We welcome applications from all sections of the community, from a diverse range of backgrounds. We strive for our workforce to be representative of the communities that we serve, and we know that greater diversity will lead to even greater results for the families and children we work with.

Coram’s Fields is committed to safeguarding and protecting the welfare of all children and young people. All those applying for a role with the charity are subject to robust safeguarding checks and will need to demonstrate clearly their commitment to safeguarding. All appointments are subject to a satisfactory enhanced DBS check and all post holders are required to register with the DBS update service.

Main function of job

This is a key role in the Bereavement Support Service. The team provides a wide range of services, including the Helpline, online enquiries, online community, Family Days, and online and printed resources.

The aim of this post is to provide consistent, high-quality emotional support to bereaved families who seek support from the Lullaby Trust.

1. Proactively engage bereaved families with the support service, respond to bereavement support enquiries and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

To be the primary contact for the bereavement support services.

To cover and answer the bereavement support helpline and online enquiries responding within the set guidelines and KPIs for the department.

Proactively engaging with bereaved families through social media and other online platforms.

Ensure any safeguarding concerns are actioned in accordance with the organisations Safeguarding policy

Send materials to bereaved contacts, including bereavement packs and follow up e-cards,  and ensure all paperwork and databases are updated with each contact in line with the department guidelines, including Raiser’s Edge, Excel databases.

Ensure any messages on Bereavement Support FB Groups are monitored and advice is given via befrienders where appropriate

To arrange face to face events for bereaved families including family days, York Carol Service and memorial events to an agreed programme.

Work with the Engagement Team around social media bereavement support posts.

 2. Respond to all enquiries regarding the Care of the Next Infant (CONI) programme.

Respond to CONI enquiries from families and professionals and pass referrals to the CONI team in a timely way.

Update the CONI spreadsheet on enquiries progress and outcome.

Ensure families are offered Bereavement Support

3 Manage the Befriender programme with the Head of Support and Information and deliver training to befrienders and support befrienders in their role.  

Support Befrienders in their work by maintaining regular contact and support, offering advice and guidance when required.

Keep Befriender records up to date

Allocate Befrienders when required, ensuring there is an even spread of work between the befrienders

To collate, finalise and send out the Befriender newsletter on a monthly basis in conjunction with other members of the Team

Plan and deliver befriender training to new and existing befrienders

Support befrienders in their role and deliver regular online catch up sessions.

Help with the organisation, administration of the Befriender Conference and other events, facialitaing sessions and presentations.

Support the administration and preparation of Befriender Training, attend and participate when required and assist with the new befriender digital documents.

5 Ensure the bereavement support services are promoted to bereaved families and professionals working with bereaved families

Assist with the facilitation of Bereaved Families’ Panel and running online sessions.

Keep up to date with the bereavement support world including joining National Bereavement Alliance, Child Bereavement Network and research around grief and bereavement.

Attend events as required to represent the Lullaby Trust’s bereavement support services

6 Ensure the records and services of the department are kept up to date

Ensure bereaved contacts are added and updated on Excel and Raiser’s Edge

Maintain ongoing knowledge and training on the Lullaby Trust’s advice and the scientific knowledge behind this advice

Collate statistics, as required on areas of work within the support services team.

Assist with the services’ evaluation and impact processes including self-evaluation feedback.

Provide other administrative support to the team as required.

Other:

Attend and participate with External Supervision sessions.

Purpose of the Job 

Hammersmith and Fulham, Ealing and Hounslow Mind have secured funding from the National Lottery Community Fund to deliver a new outreach programme, designed to increase awareness and access to mental health support for children, young people (CYP) and families from underserved communities, children who may not be in school, or who may not be able to travel to use our services. Utilising your skills in engaging young people where they are, these roles are a key part of ensuring our work supports any young people who need our services.

Job Summary

The role includes:

• Delivering direct outreach with young people to raise awareness of mental health support and pathways.
• Providing detached mental health services within the community to address challenges in a non-clinical environment.
• Using your skills to develop engaging resources that increase awareness and understanding of youth mental health issues, and adapt them to different languages and local communities.
• Work alongside our Parental Engagement Practitioner to deliver with community groups and partner agencies, raising awareness throughout diverse communities across our boroughs.
• Create and manage partnerships with local community groups for the purposes of raising awareness and increasing access.
   

Key Responsibilities

• Work with your team to develop children and young people’s outreach provision offered by HFEH Mind, using creative approaches to engage CYP.
• Help CYP and parents to overcome logistical challenges to accessing support.
• Work in partnership with community organisations to work with underserved groups including boys and young people from minority ethnic backgrounds.
• Offer direct outreach support to young people who have been excluded from school or with emotionally based school avoidance.
• Participate in a mapping exercise of local communities, languages and knowledge of mental health.
• Use trauma informed approaches (e.g., ARC, Tree of Life) to support children, young people and their parents and carers.
• Signpost anyone accessing the provision to appropriate and local on-going support; and build up your knowledge and networks of such support.
• Deliver interventions in community settings and at our Circle site.
• Meet the KPIs and outcomes of our Lottery funding.
• Work alongside our young advisors and parental support group to ensure new ideas for engagement are co-produced
• Understand and implement safeguarding procedures, and be familiar with safeguarding law, and how it applies to our work.
• Document work done on our database, and ensure that service user feedback can be recorded, and can provide evidence of our effectiveness.

You will have:

• Experience of working with children and young people and parents, with an understanding of mental health.

• A person-centred approach to work.

• Demonstrable commitment, knowledge and understanding of equality and diversity issues and the ability to integrate into your work.
• A creative outlook on work, and ability to develop new ideas.
• The ability to engage with children, young people and parents and carers who may not have accessed any previous mental health support.

Hours for this role:

• 12pm - 8pm 

• Some weekends and later evenings 

Please see full list of requirements for the role in JD.

Benefits of working with us

• Contributory Pension Scheme
• 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata].
• Employee Rewards and Benefits Platform/Wellness Hub (Perkbox)
• Cycle to Work Scheme
• Employee Assistance Programme (EAP) including free counselling sessions
• Paid time off for medical appointments
• Training and personal development opportunities
• Access to shared resources and training opportunities via Mind Federated Network

How to apply

Please provide your CV, and a cover letter demonstrating how you meet the requirements of the Person Specification (see JD attached) and why you want this role.

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

Be part of the vision; be part of RIBA.

RIBA is a global professional membership body, and a cultural organisation, driving excellence in architecture.

Salary: c£31,000 per annum, based upon experience and location

Location: London/Hybrid

Hours: 35 hours per week, full-time, permanent

We are looking for an enthusiastic and driven development professional who is committed to donor stewardship to join our growing Development Team as we begin an ambitious fundraising campaign to support the future of RIBA and of architecture.

Why Join us?

This is an exciting time to be part of the RIBA Development Team.

We are embarking on RIBA’s biggest investment in nearly 100 years, the House of Architecture. Our vision is bold: to make architecture accessible, relevant and meaningful for everyone, and in doing so to support architects in their role to make the future a better place. We cannot do this alone. We seek philanthropy and partnerships to make it possible.

The Development Executive will play a critical role in supporting the Development Team to develop and deliver excellent stewardship to supporters of the House of Architecture campaign and wider programmes.

What’s in it for you?

• The opportunity to play a key role in a growing team developing philanthropic support for an ambitious cultural organisation.
• A rare chance to be part of a transformational fundraising campaign from an early stage.
• Support to grow and develop your skills in fundraising and stewardship.
• A great employee benefits package which includes (a) a generous pension scheme with employer contributions (up to 12%), (b) life assurance, (c) annual leave of 27 days plus bank holidays and paid closure of 3 discretionary days between Christmas and New Year. For more details on our benefits, please visit our website.

About the Role

As Development Executive you will support the work of the Development Team with a particular focus on donor stewardship.  Your primary responsibility will be to create and deliver an engaging stewardship programme to support our House of Architecture campaign.  You will focus on activities that help to grow and nurture prospect and donor relationships, working with colleagues across the team and organisation. You will plan and implement a new programme of communication and events that engage individual donors, grant givers and partners and contribute to wider fundraising activity. 

What are we looking for?

• Understanding of the importance of excellent donor stewardship.
• Experience within a fundraising, donor stewardship, or similar customer care role.
• Involvement in planning and supporting events, in a fundraising or similar context.
• Excellent written and verbal communication abilities and attention to detail.
• Great interpersonal skills to work with a wide range of internal and external contacts.
• Confident IT skills, including with databases.
• Strong administrative, time management and organisational skills.

If you would like to apply for the position, please submit your CV and covering letter on our website after you click "Apply". Your covering letter should outline how you meet the ‘Skills, Knowledge and Experience’ in the Job Description, which you will find on our website under supporting documentation. Please note that we will only consider applications with covering letters received directly through our website.

Closing date: Thursday, 27th February at 11.59pm
Interview date: w/c 17th March

Due to high volumes of applications we are unable to respond to everyone, however, should you be shortlisted for interview we will be in touch. 

Please note that you must be able to demonstrate that you have the Right to Work in the UK.  We are unable to proceed with any candidates who cannot show the relevant documentation so please only apply if you meet these criteria. Unfortunately, we are unable to offer visa sponsorship.

RIBA aims to be an inclusive employer, committed to building an authentic and diverse environment where all are encouraged to be themselves. We champion work/life balance and welcome requests for flexible working across our organisation. We value applications from all sections of society and appreciate divergent experience, therefore if you are excited about the role and working with us, yet your experience may not align perfectly with every single skill or competency, we encourage you to apply anyway.  

Registered Charity No. 210566

St John’s is a friendly, welcoming Anglican church in Bromley in southeast London. Our aim is to bring people of all ages into a personal relationship with God through Jesus Christ.

We are one of the largest churches in Bromley with a busy programme of services, groups, activities and events.  Our vicar, Rev Andrew McClellan is supported by an Associate Minister and a Families Worker plus a strong team of volunteers in various roles.

We are growing as a church and now need an administrator on the staff team to support our ministry.

The role is 10 hours a week, homeworking but with occasional visits to the church.

Please look at the full details in our job description and apply using the form.