Programme Administrator Jobs in Greenford, Greater London

Job Title: Youth Voice Manager

Reporting To: Head of Youth Engagement

Location: Hybrid (Our offices are based at Phoenix Brewery, W10 6SZ)

Contract: Full Time, Permanent 

Salary: £36,000

Benefits:

• Enhanced policies including 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Remote and flexible working;
• Company Health Insurance;
• Excellent opportunities for training and career progression.

About The Mix 

The Mix is the UK’s leading digital charity for under 25s, reaching over 6 million young people each year.
Whatever issue a young person is facing, The Mix is always there for them - via our website, over the phone
or via social media. Our support is free, confidential, and anonymous and can be accessed wherever young
people are.

We connect young people to experts and their peers to talk about everything from money to mental health,
homelessness to jobs, break-ups to drugs and more. No topic is out of bounds, and we are completely
non-judgemental.

The Mix’s mission is to empower every young person to make an informed choice about their wellbeing,
whether that’s through our peer-led and moderated community, multi-channel helpline, counselling
service, crisis support messenger or our range of support content.

We aim to put young people at the centre of everything we do; we use our service data and collaborate
with under 25s to inform every aspect of our services and our wider work. We use youth voice work to share
a platform with young people and put their views and experiences at the centre of the conversation.

Key Responsibilities 

Oversee the Youth Voice programme

• Oversee the day to day running of The Mix’s Youth Voice programme, ensuring its alignment with
  The Mix’s strategy
• Lead the management of a database with 500+ young people, overseeing monthly reporting and
  data reviews
• Cultivate and maintain a safe, inclusive, and engaging environment for active youth participation
• Matrix manage a team of dedicated Youth Voice staff leads, providing guidance, support, and
  fostering collaboration
• Design and deliver Youth Voice training for all staff to equip everyone for meaningful involvement
  of young people in their work
• Advocate for the meaningful involvement of young people in all aspects of The Mix’s internal and
  partnership work from ideation through to evaluation
• Collaborate with internal teams and prominent brands and organisations to integrate youth insights
  into decision-making processes
• Lead Youth Voice projects, emphasising the amplification of young people’s voices while managing
• timelines and budgets effectively
• Ensure the effective implementation of safeguarding measures in the Youth Voice department,
  creating safe spaces for participation and maintaining compliance with safeguarding policy
  and procedure
• Work with the safeguarding team to build a culture of transparency and safety across
  the organisation
• Possible line management of officers and interns

Design engagement opportunities

• Design and implement a wide range of youth engagement opportunities, tailoring approaches to
  resonate with diverse groups of young people
• Work alongside the Senior Engagement and Training Officer to launch new Youth Voice roles as part
  of our community strategy, offering training support and taking the lead in ensuring their success in
  these roles
• Quality assure all session plans and engagement activities across the organisation
• Actively work to engage lesser heard groups of young people in our programme
• Ensure that all engagement opportunities are accessible, and inclusive of all young people

Community Strategy

• Ensure young people are at the heart of The Mix’s youth-led community, across a range of digital
  platforms including social media
• Support the community team when needed
• Any other duties as required

Person Specification

Essential

• A commitment to advocating for young people’s voices and ideas, with a drive to support and create
  opportunities for them to have ownership of spaces that they use
• Experience embedding youth participation frameworks within organisations
• Knowledge and understanding of Youth Voice frameworks and models
• Experience in group facilitation and an understanding of the co-design process
• Experience overcoming key obstacles in embedding youth voice frameworks
• Strong written communication and the ability to demonstrate empathy through written word
• A clear understanding of digital tools that young people use - including social media
• Experience delivering Youth Voice activities
• A youth work qualification or equivalent work experience
• Excellent organisation and administration skills with high attention to detail
• Excellent written and oral communication skills
• Experience of working within safeguarding frameworks

Desirable

• Experience of recruiting, managing, engaging and retaining volunteers
• Experience leading a team, either as a senior practitioner or as a line manager
• Experience managing projects including budgets
• Experience of working in a fast-paced environment with the ability to prioritise your own workload and to manage with competing tasks

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Title: Senior Philanthropy Manager

Contract:                 Permanent, full-time (36 hours per week)

Salary: £49,275 per anuum

About Us

We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.

Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.

We employ over 1000 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.

This is an exciting time to join the NHM’s Development team, as we are about to embark on a major capital campaign that is set to rejuvenate the Museum spaces and transform access to our collections. Alongside this we have secured investment from the UK Government to build a major new science and digitisation centre at the Thames Valley Science Park in collaboration with the University of Reading. The purpose-built centre will house much of the Museum's collection and will include laboratories, digitisation suites, collaborative research spaces, conservation labs and workspaces.  

Diversity and inclusion matter to us.

Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.

We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.

Job Summary

We are looking for a dynamic and self-motivated fundraiser to join our successful team as we embark on a major capital campaign to raise £150m. Reporting to the Head of Philanthropy, this role will be responsible for personally securing six and seven-figure gifts from High-Net-Worth Individuals.

The Senior Philanthropy Manger will work closely with the Head of Philanthropy, the Senior Principal Gifts Manager and the rest of the Philanthropy team, feeding into the overall strategy of high-value partnerships. They will manage a portfolio of funder accounts which deliver long term, high-value strategic partnerships as well as building new relationships.

The Senior Philanthropy Manager will also manage 2 roles – Patrons Manager and a Philanthropy Manager (HNWI and Legacies), with oversight of both the Patrons Programme and Legacy programme.

The Philanthropy team is growing and there will be substantial opportunity for professional development within a world-leading cultural organisation.

Main tasks and responsibilities

· Manage a portfolio of prospects, in the UK and abroad, capable of making six and seven-figure gifts.

· Raise income in line with agreed personal and team fundraising targets.

· Working closely with the whole Philanthropy team to coordinate on the overall strategy and targets for maximising philanthropic giving to the NHM.

· Manage a team of 3, which includes line management of a Patrons Manager and Philanthropy Manager (HNWI/Legacies), whilst motivating them to meet key objectives and targets within the overall Philanthropy team.

· Work alongside the Philanthropy team, Special Events team and Corporate team in the preparation of written donor proposals, donor stewardship and the planning and execution of events related to the cultivation, solicitation and stewardship of donors.

· Work independently to plan and implement creative strategies to increase philanthropic gifts at the six and seven-figure level by creating bespoke cultivation and solicitation plans that utilise senior stakeholders effectively.

· Actively solicit funding personally, as well as plan solicitations for senior staff as appropriate.

· Build strong relationships and partner with key staff across NHM in line with our strategic ambitions.

· Prepare written briefings for senior management and with donors and prospective donors as well as follow up documentation and correspondence.

· Ensure full and timely records of all activity are kept on the database in adherence to set policies and procedures.

· Promote best practice in fundraising across the NHM.

Person Specification

Essential

· Significant fundraising or income generating experience and a proven track record of securing income at the six-figure+ level.

· Demonstrated success in managing a high value and diverse portfolio of major donors that include complex relationships (e.g. interests and relationships across a large organisation).

· Experience of working within a results-oriented environment, with a record of achieving personal KPIs and targets.

· Exceptional written communication skills with an ability to convey detailed or scientific information in a concise and engaging manner.  

· Excellent interpersonal and verbal skills and with proven experience of managing or liaising with either clients, customers or charity donors.

· Proven experience of cross-team working and liaising with multiple stakeholders.

· Good understanding of the process of fundraising.

· Excellent administration and organisation skills, demonstrating the ability to manage conflicting priorities and meet deadlines whilst working under pressure.  

· Ability to work well as a member of a team as well as on own initiative.

· Ability to attend early morning and evening events as required, acting as an ambassador for the Natural History Museum.

Desirable

· A demonstrable track-record in securing and managing funding from high-net-worth individuals.

· Management experience.

· Experience of working with a fundraising / CRM system.

· Experience carrying out research to a brief (preferably fundraising research, including external research, such as giving history and funding priorities, and internal research, such as gathering figures, statistics and information).

· Knowledge of and an interest in natural history, science, environmental and/or the cultural sector.

Thriving at the Museum: the way we work

We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.

We are ambitious. To make a difference on a global scale we are big and bold in our thinking and set goals which may seem impossibly high. We act with integrity, but we are not rigid or inflexible.  We are excellent at what we do and look for opportunities to make a difference for the Museum wherever we can.

We are curious.  We never stop learning. We look outwards beyond the Museum and ask questions to advance our understanding. We seek out and actively listen to different perspectives. We take time to reflect, are thoughtful and open to new ideas.

We share the wonder. We are captivated by the natural world, proud of our treasures and trusted guardians of our collections. We are passionate about the Museum, enjoy telling its stories and sharing our knowledge and expertise to inspire others. We don’t take this for granted; we feel proud to work here.

We are pioneering. We are not afraid to try something new and use good judgment and evidence to take risks. We experiment, innovate, and embrace complex problems by adapting our approach. We do not dwell on setbacks or get preoccupied with problems. We find solutions.

We team up. We respect the expertise of others and recognise that we produce the strongest outcomes when we put the best ideas together. We trust each other, keep things simple and make it easy for others to do the right thing. We share information and skills so everyone is equipped and enabled to succeed. We never let bad moments grow into bad relationships. We inspire and empower each other to give our best.

We act with pace. We focus our efforts where we know we can make the biggest impact. We take tough decisions and once a plan is set, we all get behind it to make it happen. We take responsibility and don’t wait to be told what to do. We are racing against time in this planetary emergency, so we work with a sense of urgency.

General Information

All positions at the Natural History Museum are conditional subject to receipt of:

• Proof that you are legally entitled to work in the UK

• A Basic Disclosure Check from the Disclosures and Barring Service (DBS)

• Satisfactory references covering the last 3 years of your employment or education

• Health clearance

The Museum supports flexible working.

To apply

If that sounds like you, please apply online on the Natural History Museum’s careers portal.

Closing date: 20 October 2024

Interviews expected w/c 28 October 2024

Job Title – Solicitor (Community Care and Public Law Team, 3 years+ PQE)

Contract - Permanent

Hours - 35 hours per week (however part-time and flexible working will be considered subject to operational need and pay prorated accordingly)

Salary – Starting from £33,000 per annum, dependent on experience and supervisory responsibilities. The post holder will also benefit from eligibility for our bonus scheme.

Location - Coram Campus, Bloomsbury, London & remote working

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About CCLC

Coram Children’s Legal Centre (CCLC) is the UK’s specialist centre for children’s rights championing access to justice through information and advice, legal practice and representation, policy and strategic litigation. Our Legal Practice Unit provides advice and representation in child and family law, education law, community care law and asylum and immigration law.

Part of Coram’s growing Children’s Rights Centre, CCLC is co-located with Coram Voice, the specialist provider of advocacy services for young people in and leaving the care system, in the new Queen Elizabeth II Centre at the heart of our historic campus in Bloomsbury.

About the role

CCLC is currently looking to recruit an exceptional solicitor to join our experienced, dedicated, and friendly team.

We are looking for a committed and passionate solicitor with good knowledge of community care and public law, current policies and legal aid. The successful applicant will be supported by a close team of colleagues within CCLC’s Legal Practice Unit, and provided with significant opportunities for learning and personal development.

The successful applicant will have solid experience of running a diverse community care/public law claimant case load and will demonstrate a solid commitment to upholding the rights of vulnerable children and young people.

This is an exciting opportunity for someone with a keen interest in upholding the rights of vulnerable children and young people who is seeking to progress their legal aid career in the charity sector. Our lawyers benefit from a good work-life balance and realistic financial and chargeable hour targets. We also offer considerable flexibility as to the type of cases that our lawyers take on provided that the cases fall within our general remit (children and young people up to the age of 25, and families). The role can be split between working from home/office-based with flexibility as to the balance between the two.

Our community care and public law team work closely with colleagues in other teams in the Legal Practice Unit (immigration, family and education law), as well as with other departments within the Coram group, including Coram Voice and the Migrant Children’s Project. As well as conducting casework for individuals, our community care and public law team is involved in strategic litigation for the wider benefit of children, young people and families, and is actively involved in policy issues impacting our client base.

Flexible working arrangements, including part-time hours will be considered subject to operational needs.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: Thursday 3rd Ocotber 2024 23:59 (however, we reserve the right to close this recruitment early in the event of finding a suitable candidate)

Interview date: w/c 7th October 2024

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

An exciting opportunity has arisen to work with Eldon Housing Association.  We are looking for a skilled People and Resources Manager to support Eldon Housing’s Head of People and Resources and the wider team. 

Initially on a 12 months fixed term appointment, you will make a significant contribution to the future direction of Eldon, adding value, ideas, inspiration and really drive forward our continued success. There are fantastic opportunities to take forward an independent and sustainable organisation with future development plans.

This is a varied and exciting role, with responsibilities for:

• Providing a first-class people-first HR service; implementing policies and procedures. 
• Managing day-to-day employee relations issues, providing guidance to managers on disciplinary and grievance procedures, sickness absence and other ER cases.
• Developing staff engagement and wellbeing initiatives, including forums and internal communication strategies.
• Manage the day to day running of the office, acting as Office Manager

You will be joining Eldon Housing at an exciting time in its development and transformation.  We have a new People and Resources Team, with the Head, HR Officer and Central Services & Resources Administrator, and we are looking for someone to support us on our journey to be the best that we can be in all that we do.

To find out more about our work please visit our website.

The ideal person for this role will have strong experience in a HR Manager or Advisory role, and used to leading on ER cases, with a “can-do” attitude.  Knowledge of HR systems is a must. 

We have some great staff benefits here at Eldon, including:

• Healthcare Cash Back Plan worth up to £1,300 per year on your routine healthcare costs.
• Employee Advice Line, offering a 24-hour confidential advice service.  
• Reward Me Now membership (exclusive discounts),
• Employee Recognition Schemes, including Employee Excellence Award Additional annual leave with qualifying service. 
• A comprehensive induction and training programme with ongoing development.
• Genuine career development opportunities

We will be reviewing applications on an ongoing basis therefore early applications are advised.  We reserve the right to close the job early if we receive a high quality or quantity of applicants.     

Upon receipt of a CV, long-listed candidates will then be invited to complete an application form, detailing full employment history and suitability for the role.

Strictly no contact from recruitment agencies

An Enhanced Disclosure and Barring Service check will be required 

Eldon Housing is committed to Equality & Diversity

We will process your data for recruitment purposes only.

Eldon Housing Association – Passionate – Professional - Caring

30 hours per week, Monday to Thursday

About the job role

We have an exciting opportunity for an Education Centre Assistant in our Training, Education and Development team at St Joseph’s Hospice.

We are looking for someone who has experience in administration and working in a customer service-focused busy environment.

The Training, Education and Development (TED) Team has been established to promote and deliver high-quality evidenced-based education to external stakeholders and internally to Hospice staff, which will help transform the care of people in the communities we serve and beyond. The TED Education Centre staff provide essential support to the rest of the TED Team and are integral to the smooth running and day-to-day operation of the Education Centre and TED service. They work as a team to cover core duties at all times and essential role specific duties during planned and unplanned absences. The team is co-ordinated on a day-to-day basis by the Centre Manager.

About you

You will need:

• Effective communication and interpersonal skills
• Experience of using Microsoft Office
• Experience of working as part of a team and making day-to-day unsupervised decisions
• Experience of working in a customer services environment.

Where you’ll work

St Joseph's Hospice was founded in 1905 by the Religious Sisters of Charity and as such it has a rich, Catholic heritage which informs our work today: to support and welcome those in need, from all different cultures, religions and backgrounds.

We provide high-quality specialist palliative care for patients with cancer and other life-threatening conditions across East and North London. We have a large team of clinical staff who work across community, in-patient and out-patient services delivering individualised, responsive and holistic support to patients and their families/carers.

Why work for us?

• 27 days holiday plus public holidays, increasing up to 33 days with service
• Subsidised café and early access to retail sale events
• Season ticket/Welfare loans
• Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme.
• Santander cycles discount and cycle to work scheme
• Health Cash Plan and access to the EAP services

Join St Joseph’s team and find out more!

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

For further information, please contact John Ames, Head of Training, Education and Development.

For more details and to apply, click the apply button to be redirected to our website.

Closing date: 8 October 2024

Interview date: TBC

Are you passionate about empowering individuals to achieve their full potential in the workplace? Harington is seeking a dedicated tutor to join the team and deliver an impactful Supported Internship curriculum.

Harington is a leading and trusted charity, supporting students with learning differences to develop life skills.

We provide individual education, training, and support across a range of activities including retail, horticulture  and employability, delivered from inspirational places and supported by a passionate team. Our Supported Internship programme offers a blend of classroom-based learning and hands-on experience within a real workplace environment with the Harington Gardeners and/or the Charity Shops. 

As a Supported Internship tutor, you will play a crucial role in guiding and inspiring our interns as they begin be their journey towards meaningful employment. You will facilitate a supportive learning environment where interns are immersed in real workplace settings, receiving continuous feedback and honing their employability skills. Your dedication and expertise will equip our interns with the confidence and competencies needed to thrive in adulthood and competitive employment.

Main Duties and Responsibilities 

• To effectively plan and deliver an employability curriculum whilst embedding functional skills (Entry 3-Level 2) and/or delivering maths and English qualifications at these levels. 
• Provide engaging teaching sessions that promote skilsl development and independence in the workplace.
• Implement appropriate assessment, target setting, recording, reporting and evaluation of the progress of the interns. 
• Identify interns skills to enable them to participate in a variety of work-based tasks to build marketable, competitive skills leading to employment. 
• Collaborate with the employers (Gardeners and Charity Shops) to create meaningful internship opportunities and facilitate successful work placements.
• To work alongside job coaches to perform specific workplace analysis, job analysis, task analysis, and job matching activities
• To seek appropriate future employment consistent with the interns interests and skills 
• As a personal tutor, be responsible for the emotional and social welfare of the interns. 
• Work with parents, local authorities and other supported internship stakeholders to support the progression of the interns
• To To demonstrate a commitment to the safeguarding of children and vulnerable adults in line with the policies and practices of Harington

Please note the closing date is 9am on 7th October 2024. The interviews will be held on 18th October 2024. 

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’re looking for a self-motivated and driven public health, inclusion and awareness manager. This is an exciting time to join Breast Cancer Now and the public health, inclusion and awareness team as we continue to grow as a charity and our work across the UK. Your role will continue to help drive forward our team’s work, which is to empower patients and the public to play a full role in managing their own risk of getting breast cancer, diagnosing breast cancer earlier and improving their quality of life after a breast cancer diagnosis and treatment. Thereby reducing the risk of recurrence.

You’ll be responsible for managing and expanding the development and implementation of behaviour change programmes across the UK. This includes growing our public health talk programme for external organisations and specific partners.

You’ll work closely with the associate director, public health, inclusion and awareness to deliver public health activities as identified in our strategy and team plans and work across the wider directorate and organisation.

About you

You’ll be a self-starter with proven experience of developing and delivering public health and inclusion initiatives, campaigns, behaviour change projects and programmes. This includes community based and digital interventions. You’ll have strong experience in people and volunteer management.

A confident communicator, you’ll have experience of developing and delivering training programmes or public health activities in a community setting to diverse audiences. You’ll be able to develop and maintain positive relationships at a local level with external organisations and groups including those from under-represented communities. You’ll also have experience of managing and supporting volunteers.

Highly organised, you’ll have the ability to adapt to changing circumstances. Someone who can demonstrate initiative, undertake projects independently and see projects through to completion, including both the management and evaluation of projects.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: 9.00am on Monday 7th October 2024

Interview date: Week commencing Monday 28th October 2024 (face to face)

Join our ambitious and talented team as a Learning Support Assistant in North London. Come and support our students aged 16 - 25 with learning differences, with their learning, work experience, personal growth and independence.  

We specialise in horticulture, retail and general employability skills. You will support our students to participate fully at the Harington Scheme’s training centres in Highgate and Hornsey or on work experience. There will also be opportunities to support with enrichment, mentoring and group activities.  We promote high standards of welfare, self-care and independent living skills for the individuals we support.  
 

About you  
  
We are looking for someone with excellent verbal and written communication skills, along with patience and understanding to work with students to give them maximum choice and independence. You must have previous experience working with learners with learning disabilities, ideally within a classroom setting. 

You should have literacy and numeracy skills with at least grade 4 in GCSE Maths & English. You will have a good level of digital skills and be able to use a range of IT software including Microsoft Office. You may also be a keen gardener, have experience in retail or experience of supporting people into employment. 

You may also be a keen gardener, have experience in retail or experience of supporting people into employment. 

About us  

Harington is an Ofsted regulated specialist college based in north London. In June 2024 we were judged as Good by Ofsted. We work with young people with learning differences aged 16-25. Our students undertake individualised learning programmes that lead to vocational qualifications and other aims, including gardening, retail, English, maths, employability and independent living.  We also deliver a supported internship programme.   

Our charity's learning centres in Highgate and Hornsey alongside our charity's gardening business and two charity shops, provide a unique opportunity for students to practically apply their learning on work experience placements. We also work with other employers to provide opportunities in other settings to meet the aspirations of our students.  

Our larger Highgate training centre is located in beautiful grounds, with a 1.8 acre horticulture site where we grow vegetables and flowers to sell at local markets. 

Our benefits  

If you are looking for flexibility in a role to fit around your other life commitments this could be for you. We are looking for someone that can work between 3 to 5 days a week. These can be flexible. This is a term-time only role with shorter days which run from 8.45am - 4.15pm apart from Wednesdays, when we finish at 5pm. (Please see our website for the exact term dates). 
  
In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment: 

• Opportunity to pursue recognised qualifications and training  

• Confidential employee assistance programme  

• Cycle to Work Scheme  

• Fully paid for DBS  

• Contributory pension scheme   

Equality, Diversity and Inclusion  

We value diversity and positively welcome applications from all backgrounds. This will help ensure our workforce better reflects the diverse wider community we support.   

Safeguarding   

We are committed to safeguarding and promoting the wellbeing and safety of our students and our staff.  We expect everybody working for the Harington to share this commitment. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service for applications of employment as part of our safeguarding procedures.   

Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.  
  

How can you apply?  

To apply, please complete the attached application form and show us how you meet all of the essential criteria in the person specification by writing a personal statement which is a maximum of 1000 words. The closing date is 9am on 4th October 2024. The interviews will be held on 11th October 2024. 

All offers are conditional and subject to satisfactory pre-employment checks and references including an enhanced DBS check. The salary range advertised is based on the full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience.  

Previous applicants need not apply.

Position: Customer Services and Central Administration Officers
Type: Full time 35 hours per week
Contract: Permanent
Location(s): Office based in either London, Cardiff, Edinburgh or Belfast - with the flexibility to work remotely 1 day per week.
Salary: Starting from £25,791 per annum plus excellent benefits
Salary Band and Job Family: Band 1*, Charity
*you’ll start at our entry point salary of £25,791 per annum, increasing to £27,403 after 6 months service and satisfactory performance and to £29,015 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers. We are looking for three motivated and friendly Customer Services and Central Administration Officers to join our team and provide outstanding customer support.

As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.

Please note: We currently have 3 vacancies; 1 based in our London office, the other 2 based from our offices either in London, Cardiff, Edinburgh or Belfast. Please specify your preferred location in your covering letter.

Closing date for applications: 9:00 on Monday 30 September 2024
Anticipated interview date: Week commencing Monday 7 October 2024

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

About the position

The GMS Support Manager will be responsible for leading on the day-to-day operations of the Freedom Fund’s new Salesforce Grant Management System. The project to develop the new GMS is currently in progress, with user training expected to take place in January 2025 and the Go Live planned for February 2025.  The transition to the new system will be a significant change in the organisation’s way of working; currently the Freedom Fund’s grant management process is manual and spread over multiple different platforms.

Initially, the focus of the role will be on supporting the Freedom Fund staff as they transition to using the new system, including assisting with user training and working with the implementation partner Hyphen8 to identify and resolve any issues that arise. Following Go Live, the GMS Support Manager will be responsible for leading on administration and maintenance of the system, requiring a good technical knowledge of how Salesforce works. The role will be responsible for user training and support, leading on staff consultation for future system developments and prioritising requests. The successful candidate will also act as the main point of contact between the Freedom Fund and implementation partner Hyphen8 for both ongoing support and future development phases. 

Responsibilities 

• Support the roll-out of the Freedom Fund’s new Grant Management System, including supporting Hyphen8 with user training and troubleshooting any issues that arise during the transition.

• Lead the day-to-day operations of the Salesforce system; including system performance, change control and user support 

• Support the day-to-day administrative functions and configuration including user management, permissions, sharing rules, objects, fields, page layouts, record types, custom settings, reports and dashboards 

• Be proactive in system maintenance including keeping up with Salesforce releases, features and best practices 

• Be the key point of contact between Freedom Fund and Hyphen8 

• Understand the Freedom Fund’s needs and work with Hyphen8 (as appropriate) and staff to meet changes 

• Decide how best to direct the core support hours provided by Hyphen8 during version upgrades in order to achieve the best results 

• Understand and own the Freedom Fund’s Salesforce architecture including the data model, integrations (including with the finance system), reporting and analytics 

• Maintain data quality by monitoring data and addressing the procedural issues which lead to loss of quality 

• Promote the use of Salesforce across the Freedom Fund, optimising the return on investment in this capability 

• Interpret and prioritise requests for GMS development and support 

• Work with colleagues across the Freedom Fund to understand business needs, finding a suitable mixture of support, challenge and direction to enable colleagues to get the most from the GMS 

• Deliver end user support and training to help colleagues use the system effectively 

• Ensure compliance with relevant data protection regulations and internal policies

• Train Freedom Fund IT Officer on core functionality of the new GMS 

Qualifications and experience

Essential

• Entitled to work in London without work permit sponsorship is essential

• Experience of leading the day-to-day operations of a Salesforce system; including expertise in system performance, change control and user support 

• Good knowledge of Salesforce features and functionality 

• Good working knowledge of GMS/CRM principles 

• Experienced in requirements gathering, analysis, solution design, and documentation 

• Strong business analyst with ability to think critically and strategically when gathering and validating requirements 

Desirable

• Experienced project manager 

• Salesforce Advanced Administrator certification 

Personal attributes

Essential

• Highly organised, with a meticulous and thorough approach to work 

• Ability to see projects through from start to finish, managing time and tasks effectively with a varied workload 

• Excellent communication, influencing and stakeholder management skills 

Compensation

• £51,075 to £52,419 per annum for full-time (£34,050 to £34,946 per annum actual)

• 10% non-contributory pension scheme.

• 25 days holiday pro rata, plus public holidays.

Closing Date: 6 October 2024

Ref 6843

Save the Children UK has an exciting opportunity for someone with experience of working on humanitarian or international development programme operations to join us as our Start Funds Operations Officer where you will provide operations support to Start Funds portfolio of programmes and awards.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

Start Network is made up of more than 50 aid agencies across five continents, ranging from large international organisations to national NGOs. Together, our aim is to transform humanitarian action through innovation, fast funding, early action, and localisation.

We're tackling what we believe are the biggest systemic problems that the sector faces. Problems including slow and reactive funding, centralised decision-making, and an aversion to change mean that people affected by crises around the world do not receive the best help fast enough, and needless suffering results. Our work focuses on three areas to change the system; localisation, new forms of financing and collective innovation.

About the role

As the Operations Officer you will provide dedicated support to the Start Funds' portfolio, currently comprising the global Start Fund, Start Fund Bangladesh, Start Fund Nepal and the Ukraine locally-led pooled fund. The role will contribute to ensuring that Start Funds' awards are efficiently and effectively managed, provide support to the financial management of the Start Fund programmes, implement the fund's approach to and management of risk and compliance, and assist with procurement.

In this role, you will: 

Operational and programme management:

• Support the Start Funds Operations Advisor in maintaining effective award management processes, in close coordination with SCUK as Grant Custodian to the Start Network
• Support in ensuring that Start Funds' programmes are fully compliant with grants and contracts and managed in-line with relevant SCUK and Start Network policies and practices
• In coordination with the Start Network Assurance team, provide inputs for the implementation of the Start Funds' approach to and management of risk and compliance
• Support the Start Funds Operations Advisor in the management of audits
• Administer serious incident reports (specifically those that are fraud-related) concerning Start Funds
• Play a supporting role in the financial management of the Start Fund programmes, liaising closely with budget holders, the Finance Business Partner and the Start Network finance team
• With support from the Start Funds Operations Advisor, provide operational advice to colleagues in relation to day-to-day tasks as well as when challenges arise
• Support the Start Funds Operations Advisor and relevant colleagues in managing procurement processes, ensuring that relevant policies are upheld. Support with contract management
• Support the maintenance and administration of Start Funds systems and processes
• Support the Start Funds Operations Advisor in the development of effective ways of working with colleagues in other teams (Start Programmes, SCUK and Start Network)
• Support the Start Funds team with the coordination of meetings and events. Assist in the development of annual business plan and work-plans, and associated annual and quarterly reporting to stakeholders with SCUK and Start Network.

About you

To be successful, it is important that you have:

• Proven experience in international development/humanitarian programme operations
• Familiarity with approaches to risk management in international development/humanitarian settings
• Familiarity with financial and budget management
• Excellent computer skills including the use of EXCEL spreadsheet, word processing, presentation and ability to maintain office and management information systems
• Experience in procurement, and the management of service contracts
• Experience in award management
• Experience of working with diverse and globally dispersed teams
• Analytical and creative problem-solving skills
• Able to operate effectively and flexibly within an evolving portfolio of work
• Good interpersonal skills, able to communicate with colleagues in a dispersed and multicultural professional environment
• Strong organisation skills, with a proven ability to manage multiple priorities and deadlines
• Ability to work on own initiative with a ‘can do' attitude.

What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

At The Lullaby Trust our vision is clear: a world where no baby dies suddenly or unexpectedly, and every grieving family gets the support they need. We exist to keep babies safe and support bereaved families. 

We give families a safer start to life and create a supportive space for anyone whose baby or infant has died suddenly or unexpectedly. We empower families and health professionals with trusted advice on keeping babies safe, backed by research, and provide grieving families with bereavement support, side-by-side.

Since 1991 we have reduced the rate of Sudden Infant Death Syndrome by 82% and saved the lives of over 32,000 babies. But our work is not over, as three babies still die suddenly and unexpectedly a week. 

As the Supporter Engagement Officer, you’ll create opportunities for our amazing supporters to connect with and drive our work through various means of individual giving. You'll create engaging communucations, ensuring that our donors feel valued and understand the impact they're having on babies and their families, and you'll develop key appeals and individual giving activity to drive growth in these income streams.

You will:

1. Manage the development of individual giving income streams, including legacy giving, regular giving, one-off gifts, in memory giving and new products
2. Co-ordinate key engagement activity, such as the annual supporter Thankathon and Impact Report
3. Oversee administration and stewardship of individual giving income
4. Manage the promotion, sale and distribution of Lullaby Trust merchandise

This role can be offered as a hybrid role (with approximately one day per week in our London office) or fully remote, with occasional visits to the office for meetings or staff days as necessary; the two salary ranges above reflect this. The 21 hours could be worked across 3-5 days per week.

It is a key time to be joining The Lullaby Trust as we develop our new brand positioning, new website and creative direction, to help us reach more families and supporters than ever. We are a friendly, flexible employer and want to create a diverse and inclusive work environment for everyone. 

If this excites you, we would love to hear from you. For more information on the role and how to apply, please download our job pack

For every baby. For every family. Forever. Together, we can keep babies safe.

Please do not use AI software to generate your application answers; it is usually obvious when this has been done as the answers generated tend to then be exactly the same as other candidates. We'd love to see what you can uniquely bring to the role.

We are delighted to be launching the Social Impact Fast Track, a two-year career and leadership development programme which will enable you to develop as a future leader within consulting and evaluation in the education sector.

About ImpactEd Group

ImpactEd Group supports education and purpose-driven organisations to maximise their potential. We do this by helping our partners to be consistently impactful and operationally sustainable. ImpactEd Group is made up of ImpactEd Consulting and its specialist practices, ImpactEd Evaluation, ImpactEd Philanthropy and our most recent practice ImpactEd Data and Artificial Intelligence. Drawing on our domain expertise and technical skills in these areas, ImpactEd Group aims to be the first port of call for leaders across the education ecosystem. Since being founded in 2017, ImpactEd Group has worked with thousands of schools and hundreds of organisations, serving more than a quarter of a million pupils annually. Our strategy commits to systemic impact by helping our partners to make better decisions. We also empower our team to make decisions on behalf of the organisation as part of our aspirations for employee ownership.

About the programme

As well as a commitment to the organisations we work with, we have a commitment to our people and developing the next generation of leaders within the social impact, consultancy and evaluation sectors. We are excited to launch our two-year career and leadership development programme which will provide an opportunity to work within, and rotate between, our organisational practices.

We are delighted that you are interested in joining the Social Impact Fast Track. In the first year of your programme you will join the team as an Analyst and, subject to successful completion of year one, in year two you will progress to Senior Analyst. During your two-year programme you will work within at least two of our organisational practices. You will work directly with our partners, understanding their needs and supporting them to maximise their impact. During the programme you will also lead pro-bono projects for our corporate social responsibility partners.

In addition to gaining experience with our partners and within our teams, you will undertake a structured learning and development programme which includes mentoring from one of our Group Directors, and regular learning and development sessions including a dedicated professional development budget. Between years one and two you will receive a two-week paid break and a budget of up to £1500 to complete a research project on ‘Impact and Sustainability’ and report your findings back to representatives of our Group Board. You will also have the opportunity to have a two-week placement in one of our partner organisations, to help you develop your professional skill set. At the end of the programme we expect a number of participants to apply for and progress into our Officer and Manager roles, or look to secure positions with our partners or other like minded social purpose organisations.

This programme is an opportunity to work within a growing education-focused social enterprise and contribute to directly supporting our social purpose organisations. This programme is open to applicants from a range of backgrounds, whether you are a recent graduate, returning to work or looking for a career change.

We are excited to launch this programme and we look forward to receiving your application.

You can view the full information pack for this opportunity here. The information pack includes:

• A breakdown of the two-year programme

• Learning and development opportunities

• The role and person specification

• Details of the application process

• Details of the pay and benefits associated with this opportunity

We have a rolling application process and our next application review point will be on 21st October. Please submit your application by 23:00 Sunday 20th October.

Maudsley Charity funds and promotes ideas, collaborations and teams that give people most affected by mental ill-health the best chance to recover and fulfil their potential. We work with NHS, academia and community organisations. 

An exciting support role has become available in Maudsley Charity’s Grant Programmes team.

Are you looking for a new challenge, a place you’ll be valued, and a team you can make an impact on to achieve common goals? Can you communicate effectively and work with a senior team and senior external stakeholders?

We’re looking for a Team Support Officer and PA to provide PA support to our Director of Programmes and provide administrative support to the Programmes team’s delivery of work. The ideal candidate will share our values, have excellent attention to detail, a strong sense of initiative and an approachable manner.

Maudsley Charity – Team Support Officer and PA

Location: Denmark Hill, London (and home working)  

Salary: £33,000 per annum, plus excellent benefits 

Contract: Permanent        

Our small, ambitious team works in a collaborative and supportive way. A big focus of the role is prioritisation and planning, so you’ll support the Director of Programmes, Head of Impact & Effectiveness and wider team to prioritise, forward plan, manage diaries and prepare for meetings. This is a great role for someone wanting to develop their administrative experience and exposure to board and executive level working. You will have responsibility for supporting a Trustee level grant making committee. You’ll get exposure to the strategic overview of the Charity and insight into managing teams, grant-making and charity operations. You’ll quickly see the impact you can make within the team to improve our effectiveness and ways of working; and what we’re working to achieve as a charity. 

Maudsley Charity works primarily with South London and Maudsley NHS Foundation Trust and the Institute of Psychiatry, Psychology and Neuroscience, King’s College London, as well as a range of voluntary and community organisations to fund ideas, big and small, that drive service improvement and support people who experience mental illness. 

The Charity operates primarily within the four boroughs served by South London and Maudsley NHS Foundation Trust (Croydon, Lambeth, Lewisham and Southwark), but the work we fund has the potential for wider impact at both national and international levels, through the sharing of the outcomes with the wider mental health community. The Charity is committed to ongoing development and learning about how to make an impact. Find out more about our change model that underpins our way of working.

We are based in our vibrant offices in the Ortus Centre, Denmark Hill; a great place to work and hold events. We offer a friendly working culture, with the following benefits for our staff (just to name a few):

• Hybrid working, 2-3 days spent with the team at Ortus/onsite each week and 2-3 days at home/offsite.
• 25 days annual leave, with a further one day after 3 years’ service and a further one day after 5 years’ service. Plus, additional non-working office closure days over the Christmas period.
• Pension scheme with up to 6% employer contribution, subject to a minimum 3% employee contribution.

Maudsley Charity is an equal opportunities employer and makes no discrimination on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex. We are committed to offering interviews to candidates who meet the role requirements and have lived experience of mental illness. 

Speak to Harris Hill about joining our ‘Ask Us Anything’ webinar to really “ask us anything” about the role and understand our values.

How to apply

Maudsley Charity removes bias from the recruitment process to ensure fairness. This is done by initially asking interested applicants to answer four competency-based questions – these will be anonymously scored by the panel. You’ll still need a CV to have productive conversations with the Harris Hill Consultant, but CVs will only be reviewed by the Charity if you are invited to interview.

Ask Us Anything webinar: Friday 27th September 12-1pm

Closing date for applications: Friday 4th October 5pm

Recruitment exercise (carried out online): Thursday 17th or Friday 18th October (c.40 minutes)

Interview (face-to-face in Ortus): Friday 25th October (c.45 minutes)

If you would like to receive further information and discuss this role, please contact Emma Stone at Harris Hill via the apply button.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.