Operations Manager Roles Jobs

JOB PURPOSE

We are looking for a Philanthropy Manager who is passionate about high value fundraising, relishes the challenge of growing a pipeline and is motivated by UNHCR’s work.

You will join our small but talented Philanthropy Team playing a key part in identifying and bringing on board new, prospective donors, as well as growing relationships and income from donors already supporting UK for UNHCR.

You will work closely with the Head of Philanthropy, CEO, trustees and international colleagues to steward and cultivate donor relationships, and to inspire and engage new supporters. An experienced fundraiser, you will provide strategic insight into how we grow and improve our programme. 

You will be confident in navigating complex environments with multiple stakeholders and in negotiating internally as well as externally. You will enjoy developing strong relationships, have excellent communication and problem-solving skills and will be adept at managing prospect pipelines and crafting compelling donor communications.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING 

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.  

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

ROLE RESPONSIBLITIES

• Grow prospect pipeline and the number of donors donating £10K+ to UNHCR’s work. 
• Grow UK for UNHCR’s sustainable income by growing the number of multi-year donors funding our programmes outside of emergencies. 
• Work with the wider international organisation to identify the most appropriate funding propositions for donors. 
• Craft compelling propositions and proposals for major donors and ensure quality and timely reporting back on gifts made. 
• Work closely with the IG team to manage the transition of mid-value donors to the major donor programme. 
• Engage existing and selected prospect major donors in the event of humanitarian emergencies. 
• Work independently and with the prospect researcher to gather up-to-date and accurate information on existing and prospect major donors and to develop network maps. 
• Maintain accurate records, including Salesforce and UK for UNHCR’s databases for income recording and earmarking. 
• Working with the wider team to contribute to the delivery of bespoke philanthropy activities such as roundtables and webinars. 
• Help to position and raise awareness of UK for UNHCR’s role among peers, donors and other audiences by participating in sector networks and representing UK for UNHCR at events. 
• Work within UK for UNHCR’s due diligence policy and processes. 

PERSONAL ATTRIBUTES AND EXPERIENCE
 
Essential Experience 

• Experience of working in an income generating capacity with an NGO or INGO to identify, approach, secure and steward major donors giving or capable of giving over five to six-figure gifts. 
• Experience of developing donor care plans and delivering bespoke proposals and  communications to generate income. 
• Experience of managing and growing a prospect pipeline. 
• Experience of working with trustees, CEO and senior stakeholders to build donor relationships. 

Essential Skills/Knowledge 

• Skilled at building and maintaining excellent relationships with donors and prospective supporters. 
• Ability to analyse reports and communicate complex themes and subjects in an accessible and compelling manner in writing and verbally. 
• Good understanding and knowledge of current philanthropic fundraising trends, environment and eco-system in the UK. 
• Ability to act proactively to identify new prospects and fundraising opportunities. 
• Confident and proactive networker. 
• Ability to confidently negotiate internally and externally. 
• Ability to juggle and prioritise multiple tasks and meet deadlines within a collaborative team environment. 
• Good attention to detail, ability to proof-read. 
• Able to demonstrate flexibility, with a willingness to respond quickly, particularly at times of humanitarian crisis. 
• Solutions focused and able to use own initiative. 
• Excellent stakeholder and relationship management skills. 
• Proficient in using Word, Excel, PowerPoint and working knowledge of fundraising databases. 

Desirable Skills/Experience 

• Experience of working in a complex, multi-stakeholder environment. 
• Experience of working on faith-based giving. 
• Experience of working on a multi-year fundraising campaign. 
• Knowledge of international development or related subjects helpful but not essential. 

WHY JOIN UNITED KINGDOM FOR UNHCR? 

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. 

What else?

Wellbeing 

• 28 days’ leave per annum plus bank holidays. 
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. 
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships. 
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme.
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme. 

Development 

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: Midnight 7th April 2025.

Interviews date: TBC

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible. 
 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping 56,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for a high-calibre candidate to take on the permanent role of Regional Operations Manager for our
centres in the North West, currently Kirkby, Liverpool, Manchester and Salford.

As a Regional Operations Manager you will line manage the Centre Leaders in your region to ensure that centres are working effectively, that the high quality of programme delivery to young people is maintained across the cluster, and that targets are monitored and met. And of course, you will need to have a genuine passion and enthusiasm for working with young people and helping them achieve their ambitions.

The role at a glance

Contract: This is a permanent role. This role can be either full-time or part-time (0.8 FTE) - responsibilities will be adjusted proportionally for part-time candidates.

Start date: May 2025 (or as otherwise agreed)

Working hours
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30

We are a delivery organisation providing frontline educational services for young people. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and providing a developmental culture for all. Our team works in-person 4 days per week (or 3 days for a 0.8 FTE staff member) with 1 day working from home. 

Location

The role would be based at our IntoUniversity Manchester North centre.

The role requires frequent travel to the Salford, Liverpool and Kirkby centres (usually within the working day). Intermittent travel out of the area is also required e.g. to London, this may include occasional overnight stays.

Salary
£40,000 per annum

Pro rata for part-time candidate.

Annual leave
Full-time staff entitlement, pro-rated for part-time staff: 33 days (inc bank & public holidays) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days)

Staff benefits

• Employer pension contributions of 6% (and up to 8% after two years)
• Year round ‘early finish’ Fridays at 4.30pm
• Summer working hours (finish at 1pm on Fridays for six weeks in the summer), pro-rated for staff joining after January in the same year 
• Employee Assistance Programme including access to wellbeing and legal support 
• Life Assurance scheme with Aviva including SmartHealth service with access to 24/7 online GP appointments
• Interest-free new starter loans of up to £1,000
• Cycle to Work Scheme and Travelcard Loan Scheme
• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
• Staff in FOCUS – rewards, competitions and prizes across the year

Application deadline - 9am Monday 14th April 2025

Interview day (in-person) - Wednesday 23rd April 2025. Please make sure you are available on this date.

As the Exempt Accommodation Operations Manager, your role will focus on optimising the accommodation service for vulnerable adults, ensuring compliance with housing regulations, securing funding, and driving strategic development. You will manage the financial efficiency, oversee regulatory compliance, and ensure that the accommodation service is operating smoothly and meeting the needs of residents.

We are a small, close-knit team seeking an experienced and knowledgeable individual to join us, bringing their expertise to improve and strengthen our service. This is a vital role that will help shape the future of our organisation and make a real difference to the support we provide.

Key Responsibilities

Funding & Financial Management

• Secure housing revenue claims and funding for accommodation services.
• Manage Housing Benefit claims, track funding deadlines, and oversee budget management.

Compliance & Legal Oversight

• Ensure properties have the correct exempt accommodation status.
• Draft licence agreements and ensure compliance with housing laws and regulations.
• Stay up to date on all relevant regulatory standards, ensuring the service meets legal requirements.

Knowledge & Expertise

• Expertise in housing benefits, funding models, and supported accommodation regulations.
• In-depth understanding of housing laws and tenancy/licence agreements.
• Strong knowledge of risk management and compliance in supported living environments.

Strategic Development & Risk Management

• Lead the strategic direction and growth of the service, ensuring operational efficiency.
• Develop and implement risk assessments, ensuring compliance and safety.
• Promote a culture of positive risk-taking, while maintaining safety and compliance.

Stakeholder Management

• Build and maintain relationships with local authorities, housing providers, and key stakeholders.
• Act as a liaison between local authorities and housing benefit departments.

Policy & Procedure Management

• Review and update policies and procedures to ensure compliance with current regulations and best practices.
• Implement improvements for operational efficiency and service delivery.

Key Requirements:

• Knowledge of housing benefit systems and funding models for supported accommodation.
• Familiarity with housing law, licence agreements, and regulatory compliance.
• Ability to drive strategic growth, risk management, and operational improvements.
• Strong communication and relationship-building skills.

Job Type: Full-time or Part-time
Salary: £65,000 starting per year

This is an exciting opportunity to enhance services for vulnerable adults and contribute to the overall development of the accommodation service.

This is a new and strategically important position in a growing team. Our advocacy - the use of information and evidence to drive change in policy, practices and attitudes - and the effective engagement of target audiences to stimulate action, is at the core of our success in forging a fairer water future. 

As a senior member of the Public and Political Engagement team, the Advocacy and Engagement Manager will work closely with our Research and Operations teams, and partners across Africa, Asia and South America. They will engage with decision makers in government, business, financial institutions, multi-lateral and network organisations, local and international NGOs, and the media, to advance evidence-based solutions to the conjoined global crises of water, climate, nature and inequality.   

In particular, they will play a key role in our Fair Water Footprints Campaign and the wider delivery of the Glasgow Declaration for Fair Water Footprints. With new funding from the UK Government’s Just Transitions for Water Security Programme, these game changing initiatives seek to end the abuse of water in our supply chains, and to establish responsible water stewardship as the global business norm by 2030 so that trade and business accelerate, rather than undermine, shared water security.  This will be achieved through mobilising the power of scientific evidence and citizen voices to trigger change in government policies, corporate practices, financial disclosure, and political and public expectations.  The choreography and delivery of this change will be a core focus of the successful candidate’s work.  

This role will involve travel within the UK and internationally, including in Africa and South America, and would suit an exceptional communicator who is fluent in the technical and policy aspects of water and climate justice, and who has several years of demonstrable experience in using advocacy, communications, and stakeholder engagement to drive change.  If you’re a team player that shares our passion for our mission, with proven political nous, and the ability to translate complex evidence into the right asks to the right people at the right time to secure systemic change, then please don’t hesitate to get in touch.   

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for an experienced Research Manager to lead on evidence-based research and insight management, who can utilise the wealth of data, insight and experience that SOS UK can access from around the world.

• Help shape and drive forward our new knowledge hub 
• Improve our evidence base to strengthen fundraising, impact reporting and inform our programmes, advocacy and communications
• Accompany research projects, from beginning to end, as the main contact 
• Identify opportunities for new research and collaboration
• Support the development of new research programmes 
• Work with colleagues in the UK and across the SOS Children’s Villages Federation to achieve results. 

If you are a dynamic and experienced research project manager, who can channel your passion for social change into a research strategy, looking for a pivotal role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification, and submit a copy of your CV and a covering letter.

The deadline for applications is Sunday 6 April 2025, 17.00 UK time. 

Please note: The post-holder must be UK-based and able to work on a permanent full-time contract. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

Your primary task will be to take on responsibility for managing specific projects such as those outlined below, and to lead on other projects as identified by the Chief Operations Officer (COO). You will be working alongside the COO to provide operational, developmental, and strategic support for the charity, ensuring its continuation, sustainability, and success. You will provide strong communication and organisational skills and ensure systems are in place to facilitate effective co-ordination and functioning of all sections of the charity. You would be expected to work autonomously and be able to meet deadlines. You will actively seek and develop new opportunities for our charity and be able to deputise for the Chief Operations Officer when appropriate, e.g., during annual leave. This includes ensuring all reporting aspects are complete, including liaising with other team members.  

AREAS OF WORK, TASKS, AND RESPONSIBILITIES

Project Management

• Responsible for ensuring robust project management documentation is in place, producing milestone plans and monthly updates, and highlighting any risks.  
• Taking full responsibility for the coordination and delivery of designated projects from start to finish.
• Organising cultivation events, including venue sourcing, booking, and attendee management.
• Organising international trips for clinicians, including: booking flights and accommodation; organising travel insurance; managing visa applications and other necessary paperwork; managing all communications with clinicians.
• Bringing teams to the UK for training visits, including: liaising with hospitals and relevant departments; organising flights and accommodation; managing visa applications and other necessary paperwork, managing all communications with clinicians.
• Coordinating and producing/accessing training videos and resources, and liaising with the specialist website provider for upload and management.

Charity Development

• Working to manage charity activities, including, but not limited to:
  • Positioning CLEFT as a respected charity and ensuring it works to influence and encourage good practice within the sector.  
  • Liaising effectively and working with the Board of Trustees, committee members, and section leads, as well as other relevant stakeholders.  
  • Seeking opportunities to promote and develop the charity within the sector.  
  • Supporting the charity in development opportunities with sector specialists, outside organisations, and other key stakeholders to develop relationships on behalf of the charity.  
  • Maintaining a direct link to the Board of Trustees, committee members, and section leads through meeting attendance and ongoing comms via email/WhatsApp, contributing effectively where needed.  

Other areas of responsibility

The Deputy Operations Officer should be prepared to perform other duties that may be necessary from time to time, falling within the remit of responsibility of this post and appropriate under the charitable objects and development plan. These may include but are not limited to:

• Shared running of the virtual office.
• Regularly liaising with Trustees and keeping them updated.  
• Updating and adhering to CLEFT’s policies and procedures, including the development of new policy when directed or identified.  

As a small charity, all team members need to be flexible with their approach and be willing to undertake basic duties as and when required.

The Conservation Leadership Programme is looking to recruit an Executive Manager to lead this dynamic partnership programme. The role of the Executive Manager is to direct strategic programme development, fundraising and collaborations, deliver the annual business plan, manage a small team across the three conservation organisations, manage financial resources and ensure the smooth running of day-to-day operations. There will be opportunities to be creative in finding ways to engage and support a cadre of developing conservation leaders from around the world, and a requirement to facilitate training and workshops in pursuit of CLP’s goals.

The Executive Manager will have a relevant degree or equivalent level qualification and significant relevant work experience in the conservation sector or a related field. The successful candidate will have strong programme management experience. You will demonstrate a proven track record of fundraising and experience of strategic planning. You will be an inspirational leader, have strong communication skills and have experience of successfully managing geographically dispersed teams. You will have extensive experience in facilitating training and workshops (in-person and online) in a related field. You will be excited about the prospect of working collaboratively across three well-established conservation organisations.

In return, the role offers the opportunity to work within a ground-breaking and entrepreneurial organisation, alongside two other leading organisations- with an international network at the forefront of global conservation, and the opportunity to apply your skills and expertise where appropriate. In addition, Fauna & Flora offers a generous pension contribution, attractive annual leave allowance and life insurance.

Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.

Please visit our website and download the job application pack below for further details on how to apply.

The closing date for applications is Sunday, 6 April 2025.

Beyond Support Service Manager

Location: East London

Hours of work:    35 per week

Line Manager:       Direct Services Manager

Leave:                25 days plus bank holidays

Salary: £37,000 (including London Weighting)

Pension:              5% employer contribution, 3% employee contribution

Contract:  Permanent (subject to successful completion of 6-month probationary period)

Beyond the Streets is a UK charity with over 20 years’ experience of partnering with women in the sex industry, to see them safe from coercion, violence and abuse.

Our ‘Direct Work’ is central to the organisation, providing trauma-informed, holistic support, to women who are/have been involved in selling sex.  Whilst the service has been established for over 10 years, we are entering into a period of change, and are seeking an experienced manager, to lead the team through this transition.

Working as part of a team in our East London office, you will be responsible for providing oversight and support for the day-to-day operations of the team, who provide regular telephone support to a caseload of women.

These calls will be often the first point of support for women involved in the sex industry, offering a listening ear for them to process some of their feelings and experiences and providing emotional support; as well as providing more practical assistance to overcome the barriers they face in accessing support.  This could be through advocating with external agencies e.g., mental health, housing, problematic substance use, homelessness, poverty, domestic abuse, sexual violence, the criminal justice system; and to make positive steps forward with their lives.

You will also have responsibility for maintain relationships with our small team of volunteer therapists, who provide free counselling to the women we work alongside.

You’ll enjoy…

• Competitive pay
• Flexible working
• Career opportunities– develop yourself and your career with a reputable national organisation in the VAWG sector
• Personal development allowance– to further your work-based skills and knowledge
• Cycle to work scheme– tax free allowance to buy
• Tech Buying Scheme– spread the cost of personal technology equipment and homeware across 12 months via payroll
• Travel season ticket loan scheme– an interest-free loan to enable team members to purchase a season ticket for travel between their usual place of residence and their usual place of work
• Clinical supervision– all staff are entitled to clinical supervision on request. A place to discuss work issues and challenges, and their emotional impact, on a regular basis
• Blue light discount– a well-recognised national discount card scheme.
• Employee Assistance Programme (EAP)– a confidential and independent service designed to help you deal with personal and professional issues that could be affecting your home life, work life, health, and general wellbeing. EAP is available to you and to your immediate family

You’ll need…

• Proven experience of line managing a front-line delivery team
• Understanding of the complexities of working with women who have multiple disadvantages and the barriers to service access they face
• Experienced with working with and engaging with diverse groups of people from varying backgrounds
• Familiarity with local Adult Safeguarding protocols and procedures
• Rehearsed in forming positive working relationships with external agencies
• Ability to input, collate, interpret and provide written reports on project data
• Comfortable working within a Violence Against Women and Girls (VAWG) framework
• Commitment to providing quality, women-lead and trauma-informed support
• Strong communication and interpersonal skills
• Patience, compassion, non-judgemental and motivational attitude
• Resilience to work with women who have often experienced trauma
• A responsible, dedicated and flexible approach to work
• Competent IT knowledge and computer skills

When you join, you will receive a structured induction and training plan, including access to all our in-house paid training.

All roles are subject to proof of eligibility to work in the UK, satisfactory references and an enhanced DBS check.

Genuine Occupational Requirement (GOR): Due to nature of this role in working alongside women with lived experience of violence against women, this post is restricted to female applicants under Section 9 of the Equality Act 2010.

To apply:
Please read the application pack, and fill in the Application Form along with the Equal Opportunities form - all available on our website. Click 'apply' to access these.
Please return your application to the email address provided on our website. 

Please Note: The Equal Opportunities form will be detached from your application and kept separately.
The information given on it will not be used to make decisions about who is short-listed or recruited.

All roles are subject to proof of eligibility to work in the UK, satisfactory references, and a DBS check.

We recognise our responsibility to remove any barriers in our recruitment process. If you have identified any barriers in the Job Description or Person Specification, please tell us of these in your application. We are committed to making any reasonable adjustment to the job where possible, and it would help us to know your needs to do this.

SLRA is a well established local migrant support organisation working alongside refugees, asylum seekers and other migrants who are at risk or in crisis due to immigration issues. Our committed, supportive team works alongside local volunteers to provide a range of services including advice and casework, supportive group sessions, youth casework and activities for families and young people. 

We are looking for a Finance Manager, to oversee and manage SLRA’s financial operations, ensuring transparency, efficiency and compliance with accounting standards.

We would love to hear from you if you have:

• An accounting qualification (ACA, ACCA, ACMA) or qualification by experience.
• At least 2 years’ bookkeeping experience.
• Experience of using a computerised or cloud accounting system.

​Benefits include:

• 25 days holiday per year (with 3 additional days when the office is closed at Christmas) plus bank holidays. 
• Additional long service annual leave days up to a maximum of an additional 5 days per year. 
• Flexible and family friendly working arrangements including compressed hours and school term time working.
• Pension scheme with 5% employer contribution. 
• Commitment to staff learning and development.  
• Cyclescheme and travelcard loans. 

There is a rolling deadline, and applications will be reviewed and candidates invited to interview on an ongoing basis.

We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources on their website which may help in preparing your job application. 

This is an exciting opportunity to join the Education team in the Diocese of Chester in this newly formed role, managing the DBE’s financial operations and overseeing its legal work and schools’ capital projects.

The Finance and Operations Officer will be a key member of the Diocesan Education team, responsible for the financial management and operations of the company.   This also incorporates overseeing legal matters, liaising with the DBE’s lawyers, and working with our partner company on school capital projects.

The role offers hybrid working that includes working from Church House at Daresbury Park, Warrington (at least three days a week).  This is a full-time position, although part-time may be considered for the right candidate. 

The job description, person specification and application form can be downloaded from the Diocesan website: Please see website address in the attached documents or via the apply button.

If you wish to have an informal conversation about this role, please contact Susan Kemp, PA to the Director of Education - please see email address in the attached documents or via the apply button

Closing date: Sunday 30th March 2025

Interviews: Wednesday 9th April 2025

Job Title: Assistant Manager, Weybridge

Salary: £23,400 FTE, £18,720 pro-rata

Team: Retail

Hours: 30 hours

Location: Weybridge Shop

About Shooting Star Children’s Hospices

We have an exciting opportunity for an Assistant Manager, Weybridge Shop to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.                                         It’s a great time to join Shooting Star Children’s Hospices as we are looking to expand our retail portfolio over the next few years.

About the role

Your key purpose will be in the absence of and alongside the Shop Manager, to manage a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures

About you

This role requires experience of working in retail and preferably of managing a team.  You will have excellent customer service skills and be sales focussed and target driven. You will have cash handling and excellent administrative skills.  You will also be willing and able to work flexibly across 7 days.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Please apply online or send a CV and covering letter outlining how your experience meets the criteria set out in the person specification.

Closing Date:06/04/2025

**To apply please submit a CV and covering letter outlining how your experience meets the criteria set out in the person specification.**

Head of Human Resources and Operations
Location: London, N1

Hybrid: 1-2 days in the office, ideally Mondays & Thursdays
Salary: £49,620 - £52,766 per annum FTE
Hours: Full-time, 37.5 hours per week
Contract: Permanent

Benefits

• Annual leave: 36 days including bank holidays (increasing 1 per year, up to 41 days after 5 years).
• Flexible working: Core hours 10am - 4pm (37.5-hour workweek)
• Pension: 6% employer contribution.
• Duvet days: 2 per year for short-notice well-being leave.

Charity People is delighted to be partnering with a mental health charity based in the City, Hackney and Waltham Forest to recruit a Head of Human Resources and Operations. This is a fantastic opportunity for an experienced HR professional to join a values-driven mental health charity that supports around 5,000 people each year through a range of specialist services.

About the Charity

The charity we are partnering with is a leading provider of specialist mental health services and part of a larger federation. Their work focuses on recovery, early intervention, and wellbeing, particularly for minoritised communities. Their impact is recognised nationally through multiple awards.

About The Role

The Head of HR and Operations will be a key member of the Senior Management Team, reporting to the Chief Executive. This role will be pivotal in ensuring the charity's HR and operational functions run smoothly and effectively, supporting the organisation's long-term sustainability and commitment to fostering an inclusive, diverse, and high-performing workplace.

The role will oversee HR strategy, employee development and retention, and facilities management. A coaching approach will be essential, supporting managers with HR metrics, staff development, and embedding best practices across the organisation.

Key Responsibilities

Leadership & Management

• Develop strategic direction and implement business plans.
• Lead a high-performing team with clear vision and objectives.
• Provide effective line management and support staff development.
• Ensure policies align with the charity's values and Race Equity Plan.

Human Resources

• Oversee HR function, policies, and efficient working practices.
• Support managers with HR responsibilities and staff development.
• Ensure effective recruitment, onboarding, and talent management.
• Foster an inclusive, diverse, and well-being-focused culture.
• Manage HR systems, technology, and budgets.

Facilities & Office Management

• Oversee office, facilities, and repairs to ensure a safe environment.
• Manage supplier contracts, IT, and communication systems.
• Supervise facilities and operations staff.
• Ensure cost-effective procurement and budget management.

About You

Essential Skills & Experience needed for the role:

• Experience of building inclusive and diverse workplaces.
• Ability to develop HR strategies that support business objectives and workforce planning.
• Strong knowledge of UK employment law and HR best practices.
• Ability to engage and influence stakeholders at all levels, with a people-first approach.
• Knowledge/experience of managing and delivering across multiple workstreams such as HR and Facilities (experience in all an advantage but not a requirement)
• Experience of contributing to senior decision making
• Ability to analyse, critique and evaluate business data and insights
• MCIPD qualified or a qualification or experience in human resources management
• Influential with the gravitas to effectively help shape the organisation
• Significant management or supervisory level HR experience

You will have a solutions-focused and adaptable approach, with strong discretion and integrity. Your visible commitment to the charity's values will be evident, and you will be personable and professional, building strong relationships with stakeholders and motivating them towards a common goal. Highly organised, you will prioritise a varied, fast-paced workload and meet deadlines, while being a self-starter who can decisively get things done. As a team player, you will collaborate to achieve results, showing reliability and commitment.

How to Apply

Tatiana Ostara at Charity People is managing this recruitment on behalf of the charity. If you are an experienced HR professional looking to make an impact within a progressive mental health charity, please send your CV.

Closing date: Friday 4th April
Interviews: Week commencing 7th April

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Senior Fundraising Operations Database Officer

King's College Hospital Charity

Salary: £37,000 per annum

Location: Hybrid role based between home and office in South London with a minimum of one day per week in the office

Contract: 8 to 9 month contact (maternity cover)

Closing date for applications: midnight on Monday 31st March

Interviews: Monday 7th April, held in person

Are you an experienced database professional keen to play a key role in providing operational and database support services to fundraising and communications colleagues for Kings College Hospital Charity, an organisation dedicated to supporting life-changing care for patients at King's College Hospital NHS Foundation Trust.

Charity People is delighted to be working with King's College Hospital Charity to recruit a Senior Fundraising Operations Database Officer. Working within the Fundraising Operations team, you will lead on a number of weekly and monthly data import processes ensuring income and supporter contact data from third party online platforms and agencies is loaded accurately to enable financial reconciliation.

About the charity

King's College Hospital Charity became an independent charity in 2016 and have worked in close partnership with King's ever since to fund initiatives that help to take care further and improve how patients feel in hospital.

King's patients are at the heart of everything the charity does. They make the best care for patients possible by raising money for cutting edge equipment and facilities, supporting staff, innovative research and pioneering treatment. They support initiatives that improve health, work that helps to prevent people from becoming ill, and projects designed to improve diagnosis, treatment and care.

As Senior Fundraising Operations Database Officer, your core responsibilities will include:

• Lead on the import of data from various income streams, ensuring accuracy and quality as data is transferred between the CRM and other platforms, and Excel
• Investigate and resolve anomalies, liaising with suppliers, third-party agencies, or colleagues.
• Lead of ensuring month-end processes are completed to allow financial reconciliation, identifying and resolving issues with colleagues or suppliers.
• Contribute to data selection procedures and technical solutions to import data, identifying opportunities for improvement.
• Undertake data marketing selections, in conjunction with the Database Manager, working closely with fundraising colleagues on selection criteria while maintaining data integrity and quality checks.
• Cover Supporter Services Assistant role during leave, handling supporter enquiries, processing income, sending thank you letters, managing complaints, and updating CRM (ThankQ) with supporter requests.
• Set up new CRM users and deliver induction training, maintaining support materials and user guides.
• Support the Database Manager in providing database support to end users, solving queries and promoting CRM use across fundraising.
• Represent Fundraising Operations on cross-team projects, contributing expertise to new fundraising products and systems.
• Identify and improve team processes with the Supporter Services Assistant and Database Manager, updating internal guides and FAQs.
• Line Management of the Supporter Services Assistant.
• Continuously develop, review and improve the use of Power BI dashboards across fundraising and communications and to develop new and update current Charity CRM reports in support of the Fundraising and Communications operational plans, working closely with the Database Manager.
• Collaborate with the Database Manager, Supporter Services Assistant and Fundraising and Communications colleagues to identify opportunities to support colleagues with operational tasks.
   

We'd love to see applications from individuals with the following skills and experience:

• Advanced Microsoft Office skills, particularly Excel, Power Query, Word and Outlook
• Experience of working with Customer Relationship Management (CRM) databases
• Experience of data import protocols - extracting data and transforming it ready for import.
• Line management experience with excellent interpersonal and communication skills
• A highly organised, and thorough approach to work with meticulous attention to detail and ability to work on own initiative
• Ability to see projects through from start to finish managing time and tasks effectively
• Proven success in delivering fully integrated digital content, adaptable to a range of audiences
• Ability to multi-task, managing a heavy workload and at times conflicting priorities as well as tracking progress on a wide range of tasks
• Experience of undertaking data selections for marketing mailings

How to apply

To formally apply we will need a CV and Supporting Statement. If you would like to apply for this role or to have an informal confidential chat, please apply via the link below with a copy of your CV in the first instance or email Alice Wood at Charity People to find out more.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Alice if you require any assistance or adjustment to help ensure the application process works for you.

At Charity People, we match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

St Paul’s is a vibrant, dynamic and ambitious church at the heart of the international city of Cambridge, with a vision to be a place of radical welcome and hospitality. The large, adapted church building has become a hub for community activity, encounter and prayer.  St Paul’s is looking for a full-time Centre Manager to play an essential role in the success of our ambitious vision. The Centre Manager will manage the operational life of St Paul’s Church and Community Centre, this includes all areas of its multifaceted life but with a focus on the commercial operations and building and people management