Operations Manager Roles Jobs

Are you a visionary leader eager to drive operational excellence? We are on the lookout for a General Manager to lead our team and champion transformative change.

�� Contract Type: Permanent, hybrid

⌚ Hours: 35 hours per week

�� Salary: £46,434.55 - £56,185.81 (depending on location and experience)

What’s in it for you?

⚖️ Work-Life Balance: Enjoy working core hours, a Birthday Bonus day off, and competitive family-friendly benefits.

�� Health and Wellness: Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders.

�� Financial Reward: Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card and up to 5% employer pension contribution

�� Career Development: Diverse opportunities for training outside of your job role such as Mental Health First Aider, opportunities for accredited apprenticeship programs, and potential for career progression.

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

Drive Excellence, Inspire Change, and Achieve Greatness

In this critical role, you will steer the Operational Excellence Team, partnering with senior leaders to optimise asset management strategies, introduce innovative solutions, and enhance overall performance. Reporting directly to the Divisional General Manager, you will be a pivotal decision-maker and a reliable deputy in key moments. Success in this role demands flexibility and a readiness to travel across UK centres.

If you are an experienced leader with a proven history of managing dispersed teams, overseeing P&L accounts, and delivering impactful client-focused solutions, this is your chance to make a substantial difference. Bring your leadership people skills, asset management and change management expertise to a forward-thinking organisation dedicated to providing safe, sustainable, and high-quality services.

This is more than just a leadership role—it's your opportunity to inspire excellence, drive innovation, and lead the team to a brighter future. Join us and make a meaningful impact today!

We are recruiting for a Service Manager to join our team in Barking & Dagenham; the scope on this job involves….

Job Title: Service Manager

Location: Barking & Dagenham
Salary: £42,444 per annum
Contract type: Full-time, Fixed term (until March 2026)

Hours: 37.5

This is an opportunity to join Refuge as a service manager to support women and children who are impacted by domestic violence. In this role you will provide line management and support to staff who work with and help women and their children who are experiencing violence and men who experience violence in their relationships.

The service manager will be responsible for the management of the Barking and Dagenham services which include community based and refuge accommodation services, in line with Refuge’s policies and procedures and quality management system. The post holder will provide line management and support to staff, this will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of casework.

Suitable candidates must have proven experience of providing direct emotional and practical support, and of managing case work. In addition, you must have experience of managing and motivating staff, knowledge of domestic violence issues, experience of providing support to women, and experience of working in either a women’s refuge or residential setting. 

This is a multifaceted, fast paced, and exciting role where you will join our team in Barking & Dagenham to lead on the delivery and development of high-quality refuge and outreach services for survivors of domestic abuse and other gender-based crimes.

Closing date: 9.00am on 1 April 2025

Interview date: 8 April 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Run three trust boards, two trust committees and three grant-making sub-committees across a variety of causes including: vocational support to young people, the relief of povery and support to the elderly.

Grant-maker, policy developer and secretary to five trust boards and their sub-Committees. Coordinating their meetings: preparing agendas, papers and reports, taking minutes, and circulating papers as required. With this, to produce further reports and briefing papers as required.

Support foundation strategy and strategic reviews – provide recommendations to each body informing decisions on strategy.  Maintain effective monitoring and evaluation of all programmes of funding.

This is a new and strategically important position in a growing team. Our advocacy - the use of information and evidence to drive change in policy, practices and attitudes - and the effective engagement of target audiences to stimulate action, is at the core of our success in forging a fairer water future. 

As a senior member of the Public and Political Engagement team, the Advocacy and Engagement Manager will work closely with our Research and Operations teams, and partners across Africa, Asia and South America. They will engage with decision makers in government, business, financial institutions, multi-lateral and network organisations, local and international NGOs, and the media, to advance evidence-based solutions to the conjoined global crises of water, climate, nature and inequality.   

In particular, they will play a key role in our Fair Water Footprints Campaign and the wider delivery of the Glasgow Declaration for Fair Water Footprints. With new funding from the UK Government’s Just Transitions for Water Security Programme, these game changing initiatives seek to end the abuse of water in our supply chains, and to establish responsible water stewardship as the global business norm by 2030 so that trade and business accelerate, rather than undermine, shared water security.  This will be achieved through mobilising the power of scientific evidence and citizen voices to trigger change in government policies, corporate practices, financial disclosure, and political and public expectations.  The choreography and delivery of this change will be a core focus of the successful candidate’s work.  

This role will involve travel within the UK and internationally, including in Africa and South America, and would suit an exceptional communicator who is fluent in the technical and policy aspects of water and climate justice, and who has several years of demonstrable experience in using advocacy, communications, and stakeholder engagement to drive change.  If you’re a team player that shares our passion for our mission, with proven political nous, and the ability to translate complex evidence into the right asks to the right people at the right time to secure systemic change, then please don’t hesitate to get in touch.   

Emmaus Greenwich is a unique charity that offers a home, work experience, and individual support for up to 45 people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, meaningful work opportunities, and a sense of belonging.

At the heart of Emmaus Greenwich is our companions. Companion is the name given to people who live in an Emmaus community and contribute to the social enterprise, where they support themselves and one another.

Emmaus Greenwich offers an individual holistic package of support and a tailored development plan to support each companion develop new skills (or build on existing ones) to boost confidence, improve mental and/or physical health and wellbeing, and increase employability.

We are looking for a Chief Operating Officer that will be responsible for the operational management of the social enterprise, facilities, and Companion community at Emmaus Greenwich. Reporting to the CEO, the COO will ensure that all areas operate efficiently, meet compliance and safety standards, and support the overall mission of the charity. 

Duties and Responsibilities

1. Leadership

• Ensure smooth and efficient operations through strategic and effective operational management.
• Lead and support the Retail Manager, Property & Facilities Manager, and Community Manager in delivering their respective functions effectively.
• Work closely with the CEO, Board of Trustees, and leadership team to develop and implement the organisation’s long-term strategic goals.
• Foster a culture of collaboration, accountability, and continuous improvement across the organisation.

2. Social Enterprise & Retail Operations

• Oversee the Retail Manager in managing charity shops and retail operations, ensuring financial growth and sustainability.
• Develop and implement business strategies to enhance sales, efficiency, and income generation.
• Identify new opportunities for business diversification and expansion within the social enterprise.
• Ensure compliance with retail regulations and best practices.

3. Facilities & Property Management

• Oversee the Property & Facilities Manager to ensure all Emmaus Greenwich properties are well maintained and meet health & safety, compliance, and regulatory standards.
• Develop and oversee maintenance schedules, capital improvement plans, and risk management strategies.
• Ensure effective management of utilities, repairs, and external contractor relationships.
• Oversee security, fire safety, and infrastructure projects.

4. Companion Community & Wellbeing

• Oversee the Community Manager in ensuring a safe, supportive, and empowering environment for companions.
• Work with the team to develop individual progression plans, enabling companions to build skills and move towards independence.
• Ensure that companions are meaningfully engaged in charity operations and social enterprise activities.
• Implement safeguarding policies and best practices for supporting vulnerable individuals.

5. Financial & Budget Management

• Work with the CEO and Finance Manager to oversee budgets, financial planning, and cash flow management.
• Manage financial performance across the social enterprise, facilities, and community services.
• Identify cost-saving opportunities and revenue-generation strategies.
• Ensure compliance with financial regulations, charity governance, and reporting requirements.

6. People Management & Organisational Culture

• Lead and develop the Operations, Property & Facilities, and Community Managers, ensuring high levels of motivation and performance.
• Establish and oversee effective recruitment, training, and performance management processes.
• Promote diversity, equity, and inclusion throughout the organisation.
• Champion Emmaus values and ensure they are embedded in daily operations.

Equal Opportunities

Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristics, perspectives, ideas, and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status, or parental responsibilities.

To ensure fairness and consistency in selecting the best candidate for our roles, all our applications are anonymised until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

Our people are at the heart of everything we do, and we are always striving to make this an exceptional place to work. Our HR Manager will play a vital role in helping us to achieve this ambition. 

The Trust

We are a well-established and forward-looking charity with a long and highly regarded record of delivering a broad range of community-based activities and services. The Trust has a clear vision ‘One goal – healthier, happier, stronger communities’ - and our aim is to ‘Expand the Watford FC family by providing opportunities in Hertfordshire and London to enrich people’s lives, create special memories and enable positive futures’.

Our work focuses on the key themes of; Football & Education, Health & Wellbeing, Social Inclusion and Learning & Skills, enhanced by community facilities and underpinned by our promise to deliver accessible opportunities. 

The Role:

The role of HR Manager with the Trust presents an exciting opportunity for the right candidate to join our team. You will be the lead for Trust HR matters and will provide a comprehensive HR service which ensures that all employees and volunteers are equipped with relevant policies, processes, practices and systems to foster a high-performance culture.

You will play a key role in helping to evolve, implement and bring to life the Trust’s new People Strategy. You can expect the role to be hands-on and you will work closely with the senior leadership team to deliver the strategic objectives contained within the strategy, which will help drive and support organisational improvement.

The Job involves but isn’t limited to:

• Lead on the development, implementation, and communication of the Trust’s HR policies, procedures, practices and systems for employees and volunteers, and ensure they are reviewed and updated annually.
• Be responsible for managing and maintaining records on the Trust’s HR system
• Providing business support to the Community Director and senior leadership team and produce reports and updates for them, including providing recommendations for HR improvements.
• Work closely with all departments, assisting line managers to understand, review, improve and implement HR policies and procedures in line with internal learning and Industry standard best practices.
• Lead our people processes managing the entire employee life cycle including safer recruitment, selection, contracts, performance management and exit interviews.
• Be the Trust’s responsible owner for our People Strategy/Action Plan, incorporating actions from our Investors in People assessment(s), our Colleague Engagement Survey and other People and Culture initiatives.
• Lead on the development of a bespoke Recruitment and Retention Strategy to meet the current and future staffing and cultural needs of the Trust.
• Use evidence-based research to build and maintain a diverse workforce linked to our Trust EDI action plan.

In addition the job holder has line management responsibilities for our:

• Learning and Development Officer leading on delivering and evaluating high-quality learning and development opportunities for the Trust.
• Business Support Officer leading principally on the provision of customer service, Trust bookings and payments and the recruitment of, and engagement with our Volunteers.
• Equality Diversity and Inclusion (EDI) Officer working towards the delivery of our EDI Action Plan including policies, education and a wide variety of events and workshops.
• Risk and Compliance Officer leading on routine data protection and health and safety requirements for the Trust and the maintenance and review of our risk registers.

You must have:

• Minimum level 5 CIPD qualified or verified equivalent experience in a similar role.
• Proven track record as a HR generalist, preferably in a senior role.
• Able to deal with sensitive and confidential matters in a professional manner.
• An understanding of HR legislation.
• Experience of using HR Information Systems.
• Experience of developing and writing HR policies, procedures, offers and contracts of employment.
• Excellent communication and inter-personal skills, maintaining empathy whilst taking ownership and responsibility for individual decisions.
• The ability to manage pressure and conflicting demands, prioritise tasks and plan own workload to meet deadlines.
• To have the confidence and ability to communicate with people at all levels and represent the Trust in a professional manner at all times.
• Meticulous attention to detail.
• A team player who is passionate about what they do and takes pride in getting the best out of others.

You ideally would have:

• Knowledge and experience around Equality, Diversity and Inclusion and Safeguarding
• An understanding of the operations of a charitable organisation.
• Knowledge and understanding of the relevant DBS checks to undertake on specific roles, and experience of conducting checks.

Benefits in working for us include:

• Chance to join an award-winning charity and work alongside colleagues who are determined to utilise the positive power of sport, physical activity and learning for social good.
• Friendly working environment
• Employee Assistance Programme
• Investors in People accreditation
• Opportunity to benefit from a range of training and development opportunities
• Free gym usage at our two Community Centres
• Flexible working environment
• 25 days of Annual Leave entitlement plus bank holiday’s
• Trust pension scheme
• Birthday Leave

Equal Opportunities:

We are dedicated to fostering a diverse and dynamic working environment by building a team that represents a variety of backgrounds, perspectives, and skills. The more wide-ranging we are, the better our work will be. We are committed to Safeguarding children and adults at risk. The necessary Disclosure and Barring Service check will apply to this post.

Safeguarding:

We provide a safe and secure environment for all. We believe Safeguarding and promoting the welfare of children & adults is everyone responsibility. Everyone in the organisation has a role to play, to ensure that Trust policies, procedures and practices in regard to safeguarding are followed.

Are you an experienced fundraiser looking for your next challenge? Do you have a successful track record in building relationships and experience in fundraising across a range of income streams?

London School of Theology is looking for a Fundraising Manager to join us in an exciting role and contribute to, implement and deliver the School’s fundraising activities.

About The Role

The successful postholder will be responsible for ensuring that our fundraising strategy enables the School to meet its ambitious income targets in line with our strategic plan and budget. They will have overall responsibility for the performance, day to day management and delivery of all London School of Theology’s fundraising activities across a range of income streams including charitable trusts, individual giving and legacies.

The postholder will work alongside the Director of Finance and Administration, Executive Team, Principal, Marketing and Admissions teams and external stakeholders. They will liaise widely across departments, including Finance and Communications, and have responsibility for gift administration and prospect research, as well as providing general support where required for the department

A full and comprehensive job description, person specification and application details for the role can be found on our website.

Application Details

Candidates are encouraged to apply as soon as possible as applications will be considered upon submission.

Interested applicants are welcome to have a conversation with the Director of Finance and Administration or HR Manager prior to applying.

London School of Theology is a Christian college and, as such, it is a requirement of the Person Specification that the postholder must be in sympathy with the Christian ethos, aims and objectives of the School.

All candidates must have the right to work in the UK.

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for an experienced Research Manager to lead on evidence-based research and insight management, who can utilise the wealth of data, insight and experience that SOS UK can access from around the world.

• Help shape and drive forward our new knowledge hub 
• Improve our evidence base to strengthen fundraising, impact reporting and inform our programmes, advocacy and communications
• Accompany research projects, from beginning to end, as the main contact 
• Identify opportunities for new research and collaboration
• Support the development of new research programmes 
• Work with colleagues in the UK and across the SOS Children’s Villages Federation to achieve results. 

If you are a dynamic and experienced research project manager, who can channel your passion for social change into a research strategy, looking for a pivotal role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification, and submit a copy of your CV and a covering letter.

The deadline for applications is Sunday 6 April 2025, 17.00 UK time. 

Please note: The post-holder must be UK-based and able to work on a permanent full-time contract. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

This Suicide Liaison Manager will manage a team of Suicide Liaison Workers, a CYP Counsellor and work with a team of volunteers who deliver support to adults, children and young people who are bereaved by suicide in Hampshire, Southampton, Portsmouth, and the Isle of Wight. The post holder will implement and monitor the day-to-day operations of the service in line with contractual obligations, ensuring grieving people can access a range of high-quality bereavement support and are informed about the services available to them.

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. 

Please be advised that if you do not hear from us by 14th April 2025, unfortunately on this occasion you have not been shortlisted. Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit. 

Criminal Record Checks:

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:

 Applicants in England and Wales: DBS Code of Practice

 Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

Groundwork has a range of exciting opportunities and we are seeking a highly motivated individual with a passion for engaging communities, supporting people to learn and improving the environment to help drive our programmes forward. 

We are recruiting for a project officer role in Hertfordshire to deliver and project manage an exciting and wide range of community and education projects across the county. 

The role will be delivering a variety of projects in group settings including gardening, outdoor play, river/wetlands, community engagement, climate awareness behaviour change projects and delivery of school-based programmes.  These projects will support participants to improve their health, well-being, knowledge and skills. 

You will require strong communication and organising skills and will be leading practical tasks.  You will be working with different community groups particularly vulnerable people as well as co-ordinating with local partner organisations. 

There is ample scope for innovation and we’ll make sure you’re given all the support and guidance you need to really take your career forward.

Groundwork East is an equal opportunities employer and welcomes applications from all members of the community.

Appointment to this role is subject to an enhanced record check through the Disclosure and Barring Service (DBS).

Mental Health Resource is an award-winning, independent, local charity working to improve mental wellbeing in our communities through the provision of safe spaces and person-centred mental health support. We help nearly 1,000 people a year, through all our projects and services. We are based in Tunbridge Wells but cover West Kent and beyond.

We are looking for a part-time Finance Manager to join our small and friendly team to lead our finance and accounting operations. You will be a qualified accountant with a strong track record in producing budgets and management accounts. You will also need to ensure financial policies, systems and controls are in place across the charity.

The successful candidates will have excellent IT skills, especially Excel and strong problem-solving skills. You will also need to share our values, be a great team player and have excellent interpersonal and communication skills. Our ideal candidate will be friendly and collaborative with great organisational and self-management skills and be able to contribute to a positive charity culture.

If you have a successful background in finance, can build and maintain excellent working relationships, we would love to hear from you.

The role is office-based, with days and hours to suit, and with scope for flexible working from home for at least one day per week. We offer attractive benefits including competitive salary, flexible working, pension contribution of 4%, generous annual leave of 25 days (pro-rated) rising to 30 days after 10 years’ service, additional leave, access to our Employee Assistance Programme and strong team support.

If you would like to have an informal conversation with the current postholder, please call the office. 

How to apply

You can apply directly through Charity Job, or via our website.

If applying through Charity Job, please send a covering letter outlining how you meet the person specfication for the role, why you are interested in the role and details of your accountancy qualifications, along with a copy of your CV.

Please note covering letters that do not outline the key points above will not be considered. 

Interviews are expected to be held on Tuesday 15th April.

An Enhanced DBS check will be required for this role.

Mental Health Resource is committed to equality, diversity, and inclusion and we want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities.

If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.

Charity Registration No: 1049854.

If you're looking for an exciting new challenge, join Family Holiday Charity as our Marketing & Communications Manager. Together, we help families facing some of life's toughest challenges experience the anticipation and joy of a holiday. 

This role is an important one that works across the organisation, helping us achieve our objectives in fundraising, building new audiences and supporting our referrers, families and partners too. It’s an important role that covers both the strategic and the practical (like email, web, social, PR as well as audience development, messaging, brand oversight and more). 

At the heart of the role though is storytelling - from capturing family stories and making sure they’re demonstrating our impact, to showcasing them in appropriate ways to drive traction with different audiences. 

This role is key to helping us make sure we’re doing our best for families and putting our best foot forward every time.

It’s a varied and fast-paced role (comms roles, are, right?) that means you’ll be involved in planning, creating and managing activities, so you’ll need have some awesome planning skills and be good with interpersonal relationships. As a line manager for our Social Media & Communications Officer, you’ll also be an inspiring manager and mentor.

We’re looking for someone keen to stay on top of trends and opportunities, who can support us to try new approaches but can also manage this in a busy and sometimes reactive environment.

We’re a small but flexible team - just like our approach to work. This is a hybrid role, and you’ll need to come into the office periodically (but not on fixed days a week for the sake of it, you'll be pleased to hear!). 

Choosing a new job takes a bit of time and research, and its vital to make the right decision. So please do just get in touch if you have questions - I'm really happy to answer anything you like! 

Special Events Logistics Officer

Contract type: 16 months Fixed term (Maternity Cover), 35 hours per week

Hybrid Working: 60/40 hybrid working: 60% of employee's time in a location of their choice; 40% face to face, defined as in the London office; conferences or stakeholder meetings or other locations as relevant for the proper performance of the duties of the role. WaterAid is located at Canary Wharf, London and this will be your location and contract base.  

Salary: £33,233 - £34,894 per year with excellent benefits

About WaterAid

Want to use your skills in event logistics to play a vital role in making clean water, decent toilets and good hygiene for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as Special Events Logistics Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team

The Community, Events and Education team sit within the Mass Engagement department. The team manage and deliver a diverse portfolio of fundraising and engagement activity ranging from challenge events, our partnership with Glastonbury festival to community fundraising, our volunteer Speaker Network and education engagement. The team delivers far more than income by deepening the engagement of new and existing supporters, raising awareness of WaterAid’s work.
The Special Events team is responsible for the management and delivery of unique festivals partnerships and special events. This role is managed by the Special Events Manager – Partnerships & Operations.

About the Role

As our organised and enthusiastic Special Events Logistics Officer you will support on operations and logistics across all of WaterAid’s festival and special events projects, and act as a key onsite team member at some of the UKs biggest and most loved public events.

In this role, you will support onsite delivery across festivals and special events. You will be responsible for equipment management, leading on planning, sourcing, storing and transporting of all event equipment.

• Manage, with support from the Special Events Manager – Partnerships and Operations on the delivery of all event logistics and operational plans for all our festival activity, including onsite operations, equipment management, schedules, logistics and onsite delivery.
• Manage, with support from the Special Events Manager – Partnerships and Operations, all operations and processes around merchandise and stock management at Glastonbury and other festivals.
• Develop and create risk assessments and support with incident management planning for all areas of our onsite events activity.
• Attend and lead teams onsite at festival events as required with support from the Special Events team.
• Provide support on project management and delivery of other non-festival special events. 

Requirements

To be successful, you’ll need: 

• Experience of working on large scale events, preferably at multi-day events/festivals.
• Proven experience of event operations and delivery and logistics management.
• Experience of managing relationships with both internal and external stakeholders.
• Experience of leading or working with volunteers.
• Enthusiasm, a positive and proactive approach to work and the ability to work under own initiative and collaboratively as part of teams.

Closing Date: Applications will close at 12:00 pm UK Time on Wednesday, April 2nd 2025. Interview shall start weel commencing 14 April 2025.

How to Apply: Click ‘Apply’ to complete the pre-screening questions and upload your CV.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries to comply with our Safer Recruitment policy. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check.

Benefits

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave.
•  Sabbaticals
• Volunteer Day

Our Commitment:

Our People Promise:

We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.  

Equal opportunities:

We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:

We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.

We are looking for a Programme Manager to join our Young People Service in Camberwell, providing accommodation-based support and floating support to 175 young people, between 16 and 25 years, experiencing homelessness. The Salvation Army provide the support service and some housing management services which will be inspected by Ofsted in the coming 12 months.

Key Responsibilities:

The role of Programme Manager is central to achieving positive outcomes for our vulnerable young people and has operational responsibility for service delivery within specific areas of responsibility.  You will ensure the programme contributes to the overall service by achieving both internal and contractual Key Performance Indicators and working with the Service Manager and Support Staff to ensure services are high quality and cost effective.  You will ensure the programme you manage maximises client input and emphasises choice and control in all areas of service deliver.

The successful candidate will be able to demonstrate:

• Extensive experience working within a supported housing environment at managerial level.
• This role is central to achieving positive outcomes for our vulnerable clients and has operational responsibility for service delivery within specific areas of responsibility.
• You will ensure the programme contributes to the overall service by achieving both internal and contractual Key Performance Indicators and working with the Service Manager and Support Staff to ensure services are high quality and cost effective.
• You will ensure the programme you co-ordinate maximises client input and emphasises choice and control in all areas of service delivery.
• The core values will be an integral part of all programmes. Be qualified to NVQ4 or equivalent professional qualification in related field or be willing to work towards.
• Demonstrate proven entrepreneurial and management skills. Display exceptional interpersonal skills.
• Have an understanding of working with Young People within a homeless setting.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time); a contributory pension scheme; season ticket loan; an employee assistance programme

To complete your application please visit our website where you can download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references, proof of right to work in the UK, and satisfactory enhanced with the barred list adult and child workforce DBS check.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Closing date: Sunday 20th April 2025.