Operations Manager Jobs
Reporting to the CEO, this role will take overall strategic responsibility for the financial and operational management of MyBnk. The role will manage the internal and external financial processing and reporting, ensuring statutory and donor compliance, and foster a business partnering approach between the Finance team and the wider organisation. Our Finance and Operations Director will offer strategic insight into planning, forecasting, financial modelling and budgeting. The role will be a member of the Senior Leadership Team, and be a trusted expert advising the Board of Trustees. They will be a key driver of operational efficiency and improvement.
We are holding an information webinar about this role on 31st January at midday. Please register for it via the job pack. All registrants will receive a copy of the recording.
MyBnk Directors are expected to identify and secure strategic partnerships that benefit the organisation. Equally, Directors will exemplify and model the MyBnk values of:
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Young at heart, serious in intent
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Stories are the best means of education
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We live in the real world
This role is a great opportunity to bring your professional toolkit to an exciting, growing and purpose driven charity doing vital work for our society. You will have the resources, support, and visibility you need from the CEO, Senior Leadership Team and Trustees. For the right person it will be a career-shaping role.
Strategic Financial Management
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Lead budgeting and management accounting processes, ensuring that senior management and trustees have a strong understanding of the financial implications of their plans and decisions, including forward financial modelling and forecasts, variance analyses, cashflow forecasts and reserves targets.
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Ensure business partnering is in place that allows senior management and trustees are able to obtain answers to financial queries, relevant analyses, and updated information when necessary.
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Leadership on all aspects of statutory annual reporting and audits, working with the external auditors, including the implementation of findings and improvement areas.
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Working with senior management team to ensure donor-related processes are compliant, efficient, and provide the best results for the charity.
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Ensure that all finance systems, policies and controls are fit for purpose and well understood across the charity.
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Line-manage the finance team.
Operational Financial Management
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Oversee transactional processing, to ensure these are efficient and accurate, and accounting transactions are compliant with relevant accounting standards.
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Oversee payroll, ensuring this is managed efficiently, accurately, and is compliant with HMRC and pensions regulations
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Oversee internal management accounting and donor reporting and contract management
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Oversee the financial aspects of donor acquisition
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Ensure VAT reporting and other tax filings are completed on time and accurately
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Manage the organisation’s cashflow and reserves levels, and maximise any potential investment returns
Operational Delivery
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Supported by the Systems Transformation and Database team, you will systematically enhance, streamline and optimise operational processes and systems to enhance the working practices of the organisation.
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You will lead on efficiency, quality, and scalability while driving technological advancement. This includes systems, IT, CRM, facilities and vendor management. You will be supported by a Senior Systems and Transformation Manager and a Database Manager and our outsourced IT provider.
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Enhancing adherence to organisational systems, e.g. Office 365, Sharepoint, Salesforce, ensuring the organisation becomes more efficient and effective in how it works.
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Maintain MyBnk’s risk register and ensure its regular review throughout the organisation.
Governance
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Operate in the capacity of Company Secretary and ensure compliance with Companies House and the Charity Commission.
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Support the strategic development of the organisation to ensure it has appropriate management and governance in place as we continue to grow.
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Ensuring compliance with charity and company law including UK GDPR and producing timely updating of accurate company records
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With the CEO, ensure the appropriate scheduling and recording of the work of our Board of Trustee and sub committees ensuring papers are produced and that business flows effectively between the SLT and the board.
Whilst much of this role is naturally about the internal mechanisms, all MyBnk Directors are proactively exploring and securing strategic partnerships that benefit the organisation. You will be a leader in your field and MyBnk will support you in shouting about the great work you will be doing here.
We bring the language of finance to life so that everyone can navigate their money with confidence, no matter where they start.
SUMMARY
This maternity cover role will be responsible for the Lab's internal workings - people, culture, ways of working and operations. As an Executive level role, it will share overall responsibility for the Lab’s impact with the other members of the Exec (CEO, COO, Director of Programmes and Campaigns).
The role will be specifically responsible for:
- the people function, including team days, our annual retreat, and internal communications, as well as Human Resource management and our staff handbook),
- programme support, including stewardship of our Monitoring, Evaluation, learning and Planning system),
- coordinating the team’s fundraising work, and
- managing other areas of our operations, such as IT and infrastructure, including our new CRM system.
- The post-holder will be responsible for line managing the Operations Manager.
The post-holder will work closely with the COO, who will be leading on finance and governance. Together, they will be responsible for drafting the plan for the Lab’s Operations function in 2026.
This post is a 13 month fixed term contract, running from mid-May 2025 to mid-June 2026.
LOCATION
The team work remotely for the majority of the time, but as this role is responsible for people and culture ideally you will be able to attend monthly ‘team together days’ in London (travel paid if outside of London area) as well as an annual two-night retreat elsewhere in the UK in November. However, we don’t want this to be a barrier to applicants, so you can let us know at the interview stage if this would not be possible or will cause you challenges.
RESPONSIBILITIES
People: Ensure we recruit, retain, support and nourish a strong staff team and maintain a culture that reflects our values of ambition, collaboration and empowerment.
- Lead implementation of the Lab’s people and human resources strategy (together with the COO), in line with our core values, to maximise the team’s contribution to our mission (including team structure and roles, recruitment, onboarding and retention, staff handbook, and professional development).
- Develop and hold our team culture (together with the COO), aligned to the Lab’s core values, and ensure that the organisation maintains an effective, efficient and human working environment. Help ensure that we live our commitment to diversity, equity, inclusion and justice, in general as well as in areas that fall under your remit.
- Lead internal communications, ensuring that the team are informed about and involved in new developments as appropriate, including planning and coordinating team away days through the year.
- Support effective management of staff: Line manage the Operations Manager. Support Heads of Programme and others to develop and manage staff and freelancers, ensuring that we treat all our people fairly and responsibly.
Operations: Oversee effective systems and support colleagues who manage those systems.
- Oversee and support the Operations Manager to ensure that our core processes run smoothly; we have the infrastructure to support our growth, including office space and IT, and supplies; and that they are able to effectively support the programme team with reports, events and other projects.
- Oversee the Lab’s fundraising process, including identifying and researching potential new funders, maintaining our overview of our fundraising pipeline, funder timelines, monthly priorities, and record keeping. Support the Lab team to manage funding proposals and coordinate the development of funding proposal budgets, working closely with programme leads. Ensure funding reporting requirements are met, including supporting programme leads to draft programme reports, and the Finance Manager to prepare financial reports.
- Coordinate and oversee the Lab’s Monitoring, Evaluation, Learning and Planning system ensuring the team have what they need to complete the various elements, meet deadlines, and get the most out of the process. [RSS1]
- Ensure high standards of information management across the organisation, enabling staff to share and access resources, insights and know-how. This includes maintaining high standards of data protection and privacy that embody the Lab’s commitment to responsible use of data, and maintaining the Lab’s new CRM system.
Executive Team support: you will be a collaborative and engaged member of a strong executive team.
- Lead and manage organisational development projects to ensure that the Lab has effective, appropriate operational policies and processes, and that staff understand and implement these policies and processes.
- Be a collaborative, engaged and supportive colleague and be willing to take on or change responsibilities to help the organisation operate effectively, including offering general support to the other members of the Exec as needed.
YOUR PROFILE
Ideally you will have the following key skills and experience, but we know that all candidates will vary and we are looking for the best fit, not the perfect unicorn.
We hope you will:
Be a caring, collaborative and effective people manager, team player, and organisational culture builder committed to creating an ambitious, collaborative and empowering culture.
- You will love supporting others to succeed, helping them to learn and grow, and develop their resilience and self-care, but also to support and care for people when work or life are difficult.
- You will have experience and a passion for ensuring recruitment, induction, personal development and other processes and culture work to attract, recruit, retain and support high quality, committed staff.
Be a well organised project and function manager with a strong understanding of systems and operations, supporting the team, board and CEO to keep on top of organisational systems such as monitoring, evaluation, learning and planning (MEL-P) and fundraising, as well as day-to-day coordination of various other processes
Have a strong commitment to the vision, aims and values of the Lab.
- A desire to work in a collaborative, empowering and ambitious organisation, and develop the Lab’s culture with care, sensitivity energy and good humour, taking pride in enabling others to succeed.
- Demonstrable dedication to equity, diversity, inclusion and justice and an understanding of intersectionality.
See the full job pack (including interview dates and information) and apply via the link.
We believe in a financial system that serves people and planet.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced fundraising operations professional looking for your next role?
Great Ormond Street Hospital Charity is hiring for a Head of Fundraising Operations & Standards to play a leading and strategic role across our fundraising compliance, supporter journeys, supporter experience and supporter data functions.
Salary
The salary for this position is £69,733 per annum.
The role is based in our London office with a minimum of 2 days in our office per week.
Key Responsibilities
This is a senior management position within the organisation, and you’ll be responsible for:
- Supporting a vibrant and varied fundraising programme to deliver a transformational growth strategy and over £100m each year.
- Collaborating effectively across the charity, building relationships, planning and directing work, and adding value as part of our Senior Management Team.
- Leading GOSH’s approach to compliance with fundraising standards, including leading a rolling programme of reviews and contributing to sector collaborations.
- Leading the supporter data function and supporting the delivery of our supporter data strategy and analytics to enable evidence based decision making.
- Leading on supporter relations, supporter experience and supporter journeys to maximise supporter retention and income.
We have ambitious goals, and this is the ideal opportunity for someone who is looking for a role where they can be impactful. You’ll be involved with the delivery of our fundraising strategy, as well as working across our diverse fundraising portfolio. You’ll also be at the cutting edge of innovation across supporter data and journeys.
Skills, Knowledge and Expertise
- Previous experience working as a strategic lead of a cross functional team.
- Experience supporting a broad and diverse fundraising or income generating portfolio.
- Experienced people leader with high emotional intelligence.
- Experience working with relationship database and data analytic tools.
- Exceptional relationship building skills.
- Strong decision making and problem-solving skills.
- Budget and forecasting experience.
- Experience of compliance and regulation, ideally within a fundraising context.
Please refer to the full job description for more information.
Closing Date: 19th February 2025
Benefits
- 30 days annual leave (plus bank holidays)
- A flexible approach to working arrangements.
- Access to our enhanced pension scheme
- Life assurance
- Access to various health and wellbeing schemes, including the employee assistance programme.
About Great Ormond Street Hospital Charity
Every day, around 750 children and young people from across the UK are seen at Great Ormond Street Hospital (GOSH). At Great Ormond Street Hospital Charity, we help the hospital go above and beyond for seriously ill children, enabling kinder and better treatments, bringing hope for children with the rarest and most complex illnesses, and making hospital a little bit easier and a lot more fun for the thousands of children who are treated at GOSH every year. Our staff raise vital funds to support ground-breaking research, cutting-edge medical equipment, and the creation of child-centred facilities to help save more young lives, and essential support services that help save childhoods too.
Together, we can help give seriously ill children the best chance, and the best childhood, possible. We were delighted to be named Charity Times - Charity of the Year 2024, recognising the impact of our shared mission.
Our commitment to Equity, Diversity and Inclusion
We believe that GOSH Charity and the charity sector more widely should reflect the diversity of patients, communities, and society at large. We also know that having a more diverse and inclusive workforce will make us more innovative, challenge the status quo, and enable us to deliver more impact. We encourage applications from people of all backgrounds. In particular, we encourage applications from those who are currently under represented within the charity sector as they may be marginalised by race and/or ethnicity, sexual orientation, disability, long-term health conditions, or socioeconomic status.
If you would like more information about our approach to inclusive hiring please see our Inclusive Hiring Page here. You can also find out more about our commitments to EDI within our EDI Strategy on our website.
As a Level 2 Disability Confident Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us.
Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.
We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children childhoods that are fuller, funner and longer.
We are looking for a manager who is highly organised with excellent leadership skills. You will have a passion for helping those who are vulnerable, disadvantaged and struggling on low income
The Foodshop is an initiative of Sutton Community Works based in St Nicholas Shopping Centre in Sutton aimed at supporting those struggling on low income. Members pay £4 a visit and get access to approx. £27 worth of fresh, chilled, frozen, and ambient foods.
We normally serve 120 customers a week during our opening times of 10-12noon Thursday, Friday, and Saturday. This is achieved through a small staff team and 50 volunteers whom you will manage. You will be responsible for the smooth day to day running of the Food Shop which includes managing food stock levels.
Our aim is to enable residents out of Food Poverty through the Foodshop and linking them with further support to address underlying issues.
You will have excellent communication and interpersonal skills and the passion and heart to serve those in need.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview Operations & Data Manager
We are seeking an experienced Operations and Data Manager to join our medium-sized Manchester charity. We are passionate about making life better for people affected by dementia, a growing social issue in the UK. We are an innovative, and collaborative charity striving to work in partnership with our members and their carers to ensure their voices are heard and enabling peer support and empowerment. This key role combines operational oversight of our processes, people and technology with a focus on our data management and controls to help us better serve our community of interest and drive decision-making, improve internal processes, and demonstrate our impact as needed. The successful candidate will be a strong team player with leadership skills and will play a crucial role in guiding the organisation, with the opportunity to progress further if desired.
Key Responsibilities
Operations Management - Oversee day-to-day operations of the charity, ensuring smooth running of our CRM and administrative systems and processes - Manage office facilities and equipment, including technology systems, phones and user and donor database standards and controls - Manage aspects of office and staff/volunteer Health & Safety, including the charity’s minibuses and service user transport - Update and implement operational and HR policies and procedures.
Support the CEO and board of trustees with role related governance matters, including risk management and contract and grant compliance - Manage assigned operational budget and monitor expenditure and approvals as needed
Data Management and control - Lead on the collection, analysis, and reporting of service user data and impact metrics - Maintain and improve our CRM system and reporting - Ensure compliance with GDPR and data protection regulations - Produce regular reports for trustees, funders, and stakeholders - Develop data visualization tools to communicate our impact effectively - Support funding applications with relevant data and analysis.
Team Coordination - Supervise non-service delivery staff and volunteers - Coordinate with Service Delivery Manager to ensure efficient operations - Facilitate internal communication and information sharing - Support staff induction, training and development in data management and I.T. use.
Person Specification
Essential Qualifications - Education to degree level - Minimum 2 years' experience in operations management in non-profit sector - Proven skills and competency in operational data analysis and management information/reporting - Mature IT skills, including advanced Excel and Customer Relationship Management (CRM) (we use Beacon CRM)
Essential Skills and Experience - Knowledge and understanding of charity governance and regulatory requirements - Effective analytical and problem-solving abilities able to develop solutions - Excellent organizational and time management skills - Understanding of General Data Protection Regulation (GDPR) and data protection controls and principles - Proven ability to manage competing priorities and deadlines working within a team - Good presentation, communication and interpersonal skills - Experience in producing operational management dashboards, reports and summaries - CRM systems and data management tools ownership and control.
Desirable Skills, Experience and Qualities - Leadership within the non-profit / charity sector (within a team) - Knowledge of dementia care and support services and gaps in provision - Experience with operational and service impact measurement and reporting - Project management qualifications and or demonstrable skills - Skilled volunteer management for large groups - Skills and desire to support our fundraising and grant management.
Personal Qualities - Empathetic approach and understanding of sensitive issues impacting our team and users - Strong commitment to supporting people and carers affected by dementia Role Description Operations & Data Manager - Proactive and solution-focused mindset - Ability to work independently and collaboratively as part of a team - Flexible and adaptable approach to building successful outcomes for all - Strong ethical principles and integrity.
Please visit our website to read the full job pack and read how to apply, we can only accept applications that contain a CV and covering letter outlining how you meet the job specification.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a skilled and proactive Director. It’s not often such an opportunity arises: one that combines operational management of a dynamic local charity and social enterprise, with a pathway to taking on visionary leadership, driving further growth and innovation.
As our Director of Operations you will be responsible for the operational excellence of our corporate functions, services and trading activities, helping to ensure our effectiveness, efficiency, strong financial performance and real impact.
You will bring a passion for making a difference, proven track record in operational management, preferably in a similar organisation, with a creative, problem-solving mindset and lots of skills and enthusiasm.
Global Partners Digital is recruiting for an Operations Officer to provide integral support for the day to day running of our organisation. This role will work across all teams at GPD and responsibilities will range widely from logistics, project support, operations, finance and HR. We are a small team, giving you opportunities to get involved in many areas of the business and make processes your own as well as suggesting new, more efficient ways of working.
We are looking for someone who is motivated by solving problems, thrives working collaboratively within a remote team, has experience working on repetitive tasks with a keen eye for detail, a willingness to take ownership and responsibility for tasks and see each through to completion.
About Global Partners Digital
GPD is a social purpose company working at the intersection of human rights and digital technologies. We work to ensure that human rights underpin how we develop, use and govern digital technologies. Through advocacy, partnerships, capacity building, networks, and research, we have a successful track record in shaping rights-respecting laws and policies globally. We have also helped build a more diverse digital policy ecosystem by actively partnering with civil society partners in the global majority and promoting their perspectives in global policy processes.
Requirements
A summary of the main roles and responsibilities are:
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Provide streamlined general admin and logistics support to the GPD team and its projects (in particular, the Freedom Online Coalition Support Unit);
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Travel support for the GPD team and external partners including transport and accommodation bookings, travel surveys, risk assessments, logistics notes;
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Event logistics support, both online and occasionally in-person, including organising calls, invitations, venue and catering, translation, agendas, minutes;
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Supporting external communications, including inbox management, contacts and mailing lists, social media posts, website management, drafting comms outputs;
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Helping maintain company and project systems and processes, including the employee handbook, company policies and databases and data;
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Support with financial administration including inputting and updating data on Xero in time for twice monthly payruns, and regular financial reconciliations;
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Maintaining internal records of IT assets, ordering new equipment and organising couriers / deliveries for a remote team;
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Administration of company benefits, ensuring new joiners and leaver details are updated and expenditure for the wellbeing and professional development fund is kept up to date;
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Represent GPD in relevant external settings in a supportive capacity, this may include travel on occasion;
Person Specification
Education / Qualifications
- An undergraduate degree or equivalent qualification in a relevant field
Experience and Knowledge
- A minimum of one year of experience working in a professional environment in a comparable role
- Experience of maintaining operational systems and processing data
- Experience of working with a range of stakeholders including funders, partners, suppliers, and internal facing stakeholders including senior leadership and employees
Skills and Abilities
- Ability to work independently, efficiently prioritising tasks, managing deadlines, and maintaining high organisational standards with meticulous attention to detail.
- Proven ability to build and maintain strong relationships with colleagues, key stakeholders, using interpersonal and collaborative skills
- Ability to handle confidential information appropriately
- Proficient in the use of business tools, such as Google Workspace, Microsoft 365, Slack, with experience using spreadsheets
- Demonstrated expertise in communication, analytical and numerical skills.
- Evidenced proficiency in both written and spoken English
- Flexibility to travel internationally
For more information and details about how to apply, please click on the link below.
The client requests no contact from agencies or media sales.
This new role at Factory International is central to embedding the organisation into our new home - Aviva Studios. Over the past three years Factory International has grown into a large complex organisation, now responsible for a major new cultural venue delivering a ground-breaking year-round programme. We are seeking an exceptional operational leader, with a commitment to rigour and excellence, with passion and determination, to help us build the success of this exceptional destination in the heart of Manchester. The Operations Director is the key point of contact for all teams and departments in assessing the practicalities, operational logistics and risk implications of events and activities taking place within Aviva Studios and in the public realm.
The Operations Director will lead on management of operational risk across the organisation including H&S, Emergency Planning, Disaster Recovery and Fire Safety. They are the driving strategic force behind the Visitor Welcome shaping the Visitor Experience Strategy, overseeing the Visitor Welcome Team and contract management of our external security partner.
The Operations Director will ensure that efficient operational systems and controls are in place to manage Factory International @ Aviva Studios’ Day to day activities, ensuring also that the company’s operation and it’s building is safe, compliant and can help deliver the objectives of the business and the welcome we extend to all our visitors.
Through management of the Facilities Team, they will be accountable for planned preventative maintenance programme, reactive maintenance and act as senior contract liaison with the third-party Facilities Management partner (CBRE).
The Operations Director will work closely with creative, design and event teams to oversee the uniquely dynamic social spaces at Aviva Studios, reflecting the changing seasons and needs of different events and productions, while considering the commercial requirements of the site and working proactively with the Commercial Teams to drive revenue across the venue.
RESPONSIBILITIES
Venue Operations
Accountable for all aspects of Aviva Studio operations – inputting into strategic planning and programming schedule, guiding the organisation on legislative and regulatory compliance, and ensuring standard operating procedures and manuals are regularly updated and relevant licences and consents are in place.
Oversight of the reactive and preventative maintenance strategies and ensure that the venue is presented to the highest standard for the public, artists and those working there.
Event & Programme Delivery
Bring high level expertise and insight to the scoping and planning of the varied events that make up Factory International’s programme. Lead on compliance, risk mitigation, safety and operational best practice to support delivery of the in-venue and Festival programmes.
Support delivery of commercial initiatives through close engagement and operational planning with the Commercial Teams and the Food & Beverage partner.
Visitor Experience
Drive the design and ongoing development of the Visitor Experience Strategy. Leading the Welcome teams to deliver a generous, warm and inclusive welcome.
Accountable for the presentation and ‘look and feel’ of our venue and public realm at Aviva Studios, collaborating with colleagues to strengthen the commercial performance and overall destination appeal of the venue and site.
Maintain the safety and security of visitors, through the management of risk, overview of security strategy and through close work with the Head of Welcome on staff and volunteer training programmes.
Emergency Planning
Accountable for the ongoing development of major incident, business continuity and emergency plans, including disaster recovery, Fire Safety and counter terrorism. Ensuring end to end processes are compliant, fully trained in and communicated to all staff.
Work closely with the Director of Audiences to refine the Crisis Communications plans ensuring consistency and alignment across a range of incident scenarios.
Security
Accountable for the delivery of the security strategy and to actively manage the outsourced security contract. Lead on procurement for renewal or additional third-party security services.
Health & Safety
Responsible for building out the Health & Safety policy and organisational delivery plan including accident reporting and investigation processes and first aid provision.
As Chair of the H&S Steering Group, ensure that all plans and policy are communicated and trained to all staff and stakeholders. Maintain compliance through regular reviews.
Keep up to date with any changes in Health & Safety legislation and provide reports to the Executive Director in order that the Board and CEO can exercise their full oversight responsibilities.
Insurance, Risk & Contract Procurement
Identify risk and manage mitigation for Aviva Studio operations including managing the organisation’s insurance broker relationship and ensuring adequate up to date cover.
Lead renewal negotiations or retendering process for key service partners e.g. cleaning, security and facilities management contracts, ensuring favourable commercial terms and alignment with Factory International values.
Support the Executive Director and CFO in refining the Company Risk register, contributing to quarterly updates shared with the Executive Leadership and Board of Trustees.
Stakeholder Relations
Strengthen key external stakeholder relationships ensuring FI is positively represented at all relevant meetings, including: Manchester City Council, blue light agencies, St John’s Estate and local business and resident forums.
PERSON SPECIFICATION
ESSENTIAL - Experience & Skills
- Comprehensive experience in managing venue or site-based operations with proven ability to work at a senior level within a complex organisation, to lead, inspire, and motivate a diverse team within a fast-paced operational setting
- Ability to drive forward our unique visitor experience, ensuring a welcoming, inclusive and safe environment and delivering consistent quality and accessibility for all
- Experience in developing and implementing emergency planning, major incident and business continuity strategies informed by practical experience of security strategies, crowd management, counter terrorism preparedness and fire safety
- Knowledge of licencing compliance and Health & Safety legislation, including NEBOSH or equivalent qualification/practical experience level
- Experience of supporting the scoping planning and delivery of large-scale events
- Track record of successfully procuring and managing third party service contracts
- Strong budget management and record of thinking innovatively in balancing cost control with quality and high performance
- Confidence in written and verbal communication, underpinned by excellent IT and organisational skills
- Willingness to work irregular hours, including weekends and evenings when required
- Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds
- Willing to get take relevant statutory checks eg DBS (Factory International can support with processing and payment)
Attributes
- Great interpersonal and diplomatic skills for working closely with departments and teams with competing priorities and focus
- Confidence to represent Factory International with the public and with external partners communicating an understanding and enthusiasm for the vision and values of the organisation
- Appetite for creative problem solving and generating solutions
- Highly organised with ability to work at pace with close attention to detail and quality
Desirable Experience
- Background in cultural, creative, events or leisure venues
- Knowledge of sustainability practices and innovative operational strategies
- Track record in contributing to strong commercial results
- Familiarity with capital planning, planned and reactive maintenance strategies
- Experience of working with venue scheduling software and BMS systems
- DPS/Personal Licence holder
- Formal qualifications or training in: Crowd Management, Experience Design, Project Management, Emergency Planning
The client requests no contact from agencies or media sales.
Reports to: COO
Location: Remote, with monthly co-working or team days in London and additional stakeholder meetings/ events as required. (Travel not funded for the regular monthly days.)
Salary: £31,000 + 11% employer pension contribution and other benefits, including generous holiday, retailer discounts and personal development budgets.
Hours: Full time (37.5 hours a week) or 0.8 (30 hours a week) We are delighted to consider requests for flexible working patterns.
Contract: Permanent
ABOUT NOW TEACH
Our long-term vision is a world where children benefit because talented people, who’ve already had successful careers, become teachers, and bring their skills and experiences to the schools that need them most. We support Now Teachers, training providers, schools and the wider education system to realise the full potential of career-changers in education.
Career-changers bring new experiences into the classroom, but they often need support to complete their training and stay in teaching. We offer Now Teachers one-to-one support, alongside a comprehensive structured programme helping them change career successfully. This support continues after they’ve completed their training, and the Now Teach Network is there to help make the most of their experience and skills as career-changers.
Our support helps Now Teachers stay in teaching: 75% of Now Teachers are still in teaching 2 years after qualifying, compared to much lower percentages nationally. Nearly 90% of our cohort are satisfied or very satisfied with the support they get from Now Teach.
We are looking for driven and committed people to help us meet new goals, increase our Network and create more impact in schools.
ABOUT THE ROLE
Role overview
As Operations Executive, you will collaborate closely with the COO to enhance our operational efficiency and ensure seamless cross-organisational progress. In this key position, you will be responsible for monitoring and advancing our objectives, fostering collaboration, and optimizing processes to achieve our strategic goals, as well as providing first line HR and operations support to the whole of Now Teach.
This role will involve working across several projects/services at a time, and the priorities of the role will adapt and develop over time depending on the needs and priorities of the organisation and where the support is needed most. If you are super organised, love coordination, communication and you have a keen eye for detail, this could be the job for you.
In this role you will……
Organisational effectiveness
- Working with the COO, create tools and processes to track progress against organisational objectives, as well as designing and running the annual organisational objective setting process, in close consultation with the COO and other key staff members.
- Proactively identify and mitigate cross-departmental risks to ensure timely and effective mitigation.
- Identify and propose suggestions for improvement to cross organisational systems, processes and ways of working.
- Own the policy update log and process, engaging the team and bringing in subject matter experts as required.
- Promote a culture of continuous improvement and agile ways of working, including defining our approach to project management.
- Provide reporting and analysis as required by the COO and CEO.
- Ensure all key organisational dates and meetings are booked and clearly communicated with backwards planning of critical milestones.
People coordination and support
- Lead the onboarding, offboarding, training, and development of all Now Teach staff members, continuously enhancing these processes to align with organisational values.
- Develop our people processes and policies in a way which is aligned to our values and enhances the experience of all staff members.
- Act as a point of contact on general HR/People and operational queries for the Now Teach team and administer relevant people files and our employee database (SafeHR).
- Support in the recruitment of diverse and effective staff, ensuring an effective recruitment process is in place for hiring managers to follow.
- Manage and analyse our quarterly staff survey, making suggestions for how we can improve the staff experience.
- Ensure there is an up-to-date record of all contracts and agreements with contractors and freelancers.
- Provide support to the payroll process as necessary.
General support and administration
- Own the scheduling and planning of Team and collaboration days, securing and booking meeting rooms and locations and cohering an internal team to plan an engaging employee experience.
- Coordinate IT support services with our outsourced provider, ensuring the smooth day to day running of the organisation
- Maintain the Now Teach equipment register.
- Deliver induction training on the basics of our IT and technology set up
- Support with the running of our CRM, liaising across departments regarding any system development or change requests
- Any other general support commensurate with the role.
PERSON SPECFICIATION
Who you are (qualities/values)
- Passionate about ensuring that Now Teachers, schools, partners and the wider education system can realise the full potential of career changers in education.
- A strong relationship builder with people at all levels, and someone who gets a kick out of helping and supporting others.
- A systematic and structured thinker with strong analytical abilities.
- Proactive and innovative in identifying approaches and opportunities for improvement, particularly regarding technology.
- Tenacious, highly organised self-starter who enjoys variety.
- Effective at working cross-organizationally to achieve results.
- You are happy to get into the detail and not daunted by a challenge – no task is too big or small.
What you’ll need to succeed in this role (experience/qualifications etc)
- Experience in a cross-functional role within a small organization, with a proven ability to drive initiatives and achieve results in a dynamic environment.
- Experience of managing projects in any setting – this doesn’t need to be a formal project management qualification but we are looking for someone who is able to get things done, and who can bring others with them.
- An eye for future trends, particularly in how technology and AI are likely to transform organisational effectiveness over the next 5 years.
- Experience analysing and presenting complex information simply.
- Great attention to detail and the ability to join the dots and make connections between different areas of the organisation.
- Excellent verbal and written communication and relationship management skills.
- Experience using a variety of tech systems and CRMs.
- Desirable but not essential – knowledge of UK employment law (or a desire to learn).
Application Process
To apply, please complete our online application form where you will be asked to upload a short covering statement (no more than 1 side of A4) and CV (no more than 2 sides of A4) by 9am 10th February 2025.
Your statement should include why you are attracted to the role and how you match the person specification particularly regarding your experience.
If you need any additional support or require reasonable adjustments to the application process, please get in touch.
Diversity, Equity & Inclusion
Now Teach strives to be a workplace that is diverse, equitable and inclusive where we can ALL be ourselves. We encourage applications from people of all backgrounds, ethnicities, ages, gender identities, stages of life and those with hidden or visible disabilities.
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll endeavour to be as accommodating as possible. If you would like to discuss specific requirements, please get in touch.
All applicants must have an existing Right to Work in the UK.
Safe Recruitment Procedure
Now Teach are committed to safeguarding and promoting the welfare of children and young people. To meet this responsibility, we follow a rigorous selection process, and all successful candidates will be subject to a basic Disclosure and Barring Service check.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We would like to recruit a new Team Lead for our Enfield IPS (SMI) Service who is passionate about delivering the best quality service to our clients.
Experience of team management is not essential, but you will need to be an experienced Employment Specialist or Senior Employment Specialist, with a performance (quality and outcomes) track record to enable you to demonstrate IPS principles and ways of working to your team. We would also ideally like you to have experience of driving change or improving performance, either at team level or as an individual team member. Experience of a fidelity review at any level would be an advantage.
You will be leading a team of 5 employment specialists (4.5 FTE) and a peer employment support worker. You will be responsible for providing supervision, training including field mentoring, caseload management support as well working with clinical team leads, contract commissioners and health leads. You will be also responsible for monitoring team performance, data analysis and monthly reporting. You will work with the Operations Manager to improve team performance in terms of outcomes and quality. The Operations Manager will be responsible for quarterly reporting but will need your support with this task.
We understand that this is a busy role, but you will be supported by the Operations Manager and other Head Office roles to help you and your team succeed.
The service has been awarded the IPS Grow quality mark and adheres closely to the principles of the IPS model in supporting people into employment.
The Enfield IPS team works alongside two IPS PC teams and a WorkWell team so there will be opportunities to share ideas and develop joint working within the borough to support a wide range of clients.
Working Well Trust also operates other SMI IPS services so you will also work with other team leads to develop high fidelity working practices across the services.
Please click apply to send your CV after answering the screening questions.
Candidates need to clearly outline how they meet the person specification points in their personal statement.
Staff benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary. 30 days annual leave plus paid public holidays (FTE).
Working Well Trust is an equal opportunities and Confident about Disabilities.
Closing date: Monday 3rd February (09:00). Please note, we will be actively interviewing during this time and may close the vacancy early.
Telephone interviews: TBC
Final Stage interviews: TBC
Please upload your CV and answer the screening questions, the cover letter is an optional addition. Please make sure you have highlighted in your application how you meet the person specification for this position.
The client requests no contact from agencies or media sales.
I am delighted to be working alongside a fantastic children's charity in search of an Operations Administrator. This is a London based, hybrid role for 2-months. As Operations Administrator you will work closely with the broader Operations team to provide centralised communication and administrative support, and effective coordination across all aspects of the work of the Operations team.
Key responsibilities:
Alongside colleagues, provide administrative services to the Operations team responsible for the management of all Operators.
Manage and coordinate the Operations Mailbox.
Coordinate Operations team meetings
Ensure data accuracy across various platforms, including but not limited to Salesforce, our website, and the Award Community (our online learning platform).
Support the administration of Operator events including centralised coordination activities such as setting up virtual meetings, producing event calendars etc.
Support the administration of training events including processing applications, updating dashboards, and releasing certificates.
If you have the above skills and are immediately available, please apply online today. “I would love to have a conversation with you!
Head of Operations
Job Description and Person Specification
Salary: Up to £47,432 FTE (Up to £28,844 pro rata)
Hours: 22.5 hours per week
Reporting to: CEO
Direct reports: Operations Lead, Volunteer Coordinator
Location: Sevenoaks, although we operate flexible working in which staff can work from home for part of the week.
Application Process:
Please find on our website the job description and person specification for the role you are applying for. If you would like an informal discussion about the role in advance of applying, please contact us at jobs @ westkentmind. org. uk. Please send a current CV of your recent experience and a statement evidencing how you meet each of the requirements within the person specification (no more than 2 sides of A4). Send this to jobs @ westkentmind. org. uk no later than Tuesday 4 February 2025 5pm, including the job title in the email subject. We aim to hold interviews on 12 and 13 February 2025 and we will let shortlisted candidates know no later than 7 February 2025 if they are invited to interview.
About West Kent Mind
West Kent Mind enriches lives through better mental health by offering support to get well, stay well and thrive. We are an ambitious, award-winning organisation and an enthusiastic member of the Mind federation. We value collaboration, partnership, creativity and growth.
This role is an excellent opportunity to join the senior management team of a thriving organisation and help shape its future by developing a robust infrastructure and supporting team of passionate staff.
Job Description
About the role
We are seeking a seasoned operations leader with a proven track record in organisational development, resource management, policy and compliance, and risk management, with a strong appreciation for the pivotal role of people in achieving success.
You will provide strategic leadership across operational and people-focused areas, fostering an organisational culture aligned with our values and ambitions. Your remit will include human resources, Health & Safety, and building management, ensuring effective processes are embedded into daily operations to support long-term organisational effectiveness.
You will be a natural in implementing effective systems to enable West Kent Mind to run like a well-oiled machine. Similarly, you will be someone that cares about our staff, their happiness, wellbeing and successes.
Key Objectives include by are not limited to:
- Develop and implement operational plans aligned with the charity’s strategic objectives, ensuring resource efficiency and compliance with legal and regulatory requirements.
- Lead on people and culture initiatives, including talent acquisition, retention, and performance enhancement, while fostering a thriving, inclusive workplace and overseeing HR operations and volunteer management.
- Provide strategic leadership as part of the senior leadership team, managing effective relationships across staff and senior colleagues, and collaborating with the Head of Finance to ensure organisational and financial effectiveness.
- Oversee resource management, including facilities, IT systems, and procurement, while ensuring value for money, safety, and operational efficiency through robust policies and procedures.
- Support commercial development by identifying income opportunities through training, social enterprise, room hire, and business grants, while managing risks and maintaining compliance with GDPR, health & safety, and other regulatory requirements.
Person specification
Who You Are
All previous experience may be paid or voluntary, full, or part-time, in the UK or overseas.
- You have previous experience in operations management, human resources management and budget management within those areas.
- You have demonstrated a strong ability to motivate and manage teams, fostering a positive work environment.
- You have experience in managing and implementing effective risk management systems.
- You possess some knowledge of Health and Safety regulations in the workplace.
- You have an understanding of the General Data Protection Regulation (GDPR) in the workplace, including the management of sensitive data.
- You are passionate about better mental health and are committed to West Kent Mind’s mission and values.
- You show a strong commitment to diversity, equity, and inclusion and can prioritise these in a professional setting.
- You exercise discretion and judgment when dealing with sensitive and/or confidential information.
- You remain flexible and adaptable in a changing environment.
What you will offer
- You can demonstrate that you have effectively managed multiple projects and priorities.
- Your ability to address challenges using strong analytical skills and implement practical solutions.
- Your expertise in charity operations, including data protection, health and safety regulations, contract compliance, and volunteer management will be a vital to us.
- You have exceptional communication skills with the ability to translate complex operational information to a variety of audiences such as trustees, key stakeholders and funders.
- Your understanding of managing budgets and the financial implications of human resource management, utilising working knowledge of Excel spreadsheets are crucial.
- You are familiar with having to adapt and thrive in a fast-paced, resource-limited environment.
Key Responsibilities
- Develop and implement operational plans that align with the charity’s strategic objectives.
- Lead on talent attraction and retention, ensuring equality of opportunity, diversity, and representation, while fostering a culture that supports talent retention and enhances performance.
- Establish an effective learning programme for West Kent Mind, reviewing and organising relevant training, mentoring, coaching and skills development for our staff, trustees and volunteers.
- Help to grow a culture that supports a happy, healthy, creative and collaborative workplace.
- Work with the CEO (and with our HR telephone support – Rradar) and managers to provide HR support within West Kent Mind, ensuring best practice and keep up to date with relevant changes in legislation.
- Oversee our online HR portal, Breathe HR, ensuring accurate management of staff records including annual leave and sickness logs for all staff, in collaboration with managers.
- Oversee an effective volunteer recruitment, retention and management programme.
- Provide effective management to your team and create effective relationships with staff and senior management colleagues.
- Contribute strategically to the senior leadership team, attending meetings and undertaking leadership roles where necessary.
- Work closely with the Head of Finance to ensure the operational and financial effectiveness of the organisation, and provide cover as required for one another.
- Oversee the management of resources, including facilities, IT systems, and procurement, ensuring compliance and value for money.
- Responsibility for the management of West Kent’s Mind’s premises with support from the Operations Lead.
- Develop and enforce policies and procedures to ensure operational efficiency, safety, and compliance.
- Implement a system for the collation and updating of company policies, procedures and systems, supported by managers.
- Support our training team to drive commercial income through our dedicated training and development programme, improving our existing offer and identifying gaps in the market and other business opportunities.
- Identify other potential commercial income streams through social enterprise, room hire, sales, consultancies, or business grants/loans.
- Ensure the charity meets all legal, regulatory, and health & safety requirements. Manage operational risks and develop contingency plans.
- Ensure a safe working environment for all staff, visitors and users of services: to meet legal and organisational expectations in relation to health and safety in conjunction with the Operations Lead
- Work with the nominated Data Controller to ensure GDPR regulations and other marketing legislation is complied with.
- Maintain the Risk Register and co-ordinate updates to ensure mitigation strategies are in place, effective and limit the organisation’s exposure to risk.
Adopting our fundraising culture.
West Kent Mind operates and encourages a fundraising culture, this means that our staff, volunteers, and trustees are all fundraising advocates and contribute to an organisational fundraising ethos. We expect all colleagues to play their part in generating income, this could be anything from being pro-active working with colleagues to secure funding for your area of work, to writing a heartfelt thank you note to a donor or putting together a testimonial from a beneficiary to demonstrate funding impact for a grant application. Securing income is vital to our survival and we expect everyone to embrace our ethos. We don’t expect you to be a fundraising expert, but we do expect you to fully adopt our fundraising culture with energy and passion.
Benefits
We’re a charity and we’re here to make a positive difference to lives and communities. You’ll work with a passionate, knowledgeable and dedicated team with a big heart.
Holidays
It’s important to take time off. We give you 23 days a year, increasing by one day per year of service up to 30 days, plus bank holidays.
To refresh and recuperate before the start of a new year, we also give you an extra three days holiday between Christmas and New Year.
For part-timers this is all calculated pro-rata.
Learning
We’re committed to supporting our staff with learning and professional development, so we offer opportunities for coaching, training and mentoring. Everyone, regardless of role, is offered free Mental Health First Aid training.
Pension
If eligible you’ll be auto enrolled into our pension scheme, and our contribution is based on 3% of your salary.
Employee Assistance Programme
Everyone can access our Employee Assistance Programme. It’s confidential and includes 24/7 telephone advice, counselling and a suite of online tools to help you stay happy and healthy.
We’re fighting for a future where no mind is left behind.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Purpose:
We are seeking a passionate and proactive Project Coordinator to enhance the capacity of DBHCA and oversee the daily operations of the Derby Refugee Advice Centre. You will lead on volunteer recruitment, training, and development, ensuring inclusive community engagement while supporting the sustainability of key projects.
Main Responsibilities:
- Recruit, train, and mentor a diverse pool of volunteers to assist with Advice Centre operations, fostering personal development and community leadership.
- Coordinate advice sessions, workshops, and learning activities in collaboration with the Executive Operations Manager.
- Organise and participate in community events, training sessions, awareness-raising initiatives, and meetings.
- Manage administrative tasks, including maintaining financial records, coordinating volunteer schedules, and updating organisational policies and procedures.
- Assist in writing funding bids to support the sustainability and expansion of the Centre’s services.
Essential Skills and Experience:
- Proven experience working with marginalized communities, particularly refugees and asylum seekers.
- Strong administrative skills, including proficiency in MS Office.
- Experience recruiting, training, and supporting volunteers.
- Excellent communication and organisational skills.
- Commitment to equal opportunities and anti-discrimination practices.
Desirable Skills and Experience:
- Familiarity with BME community settings and knowledge of local networks supporting refugees.
- Experience in preparing funding bids and organising community events.
- Understanding of group dynamics and conflict management.
What We Offer:
- Statutory holidays plus a pro-rata entitlement of 21 days per annum.
- A collaborative and supportive work environment.
- The opportunity to make a tangible difference in the lives of marginalised communities.
Additional Notes: This role requires flexibility, as some evening or weekend work may be necessary to meet the needs of the community.
To apply, please submit:
Your CV: Highlight your relevant experience, qualifications, and key achievements.
A Cover Letter: Detail your suitability for the role by:
-Explaining your interest in working with the Derby Bosnia-Herzegovina Community Association.
-Highlighting how your skills, experience, and values align with the job description and our mission.
-Providing examples of similar responsibilities you’ve successfully handled.
Send your CV and cover letter by 20th February 2025. We look forward to your application!
Please note: We will be actively interviewing and may find the right candidate before the application deadline, so we encourage you to apply as soon as possible.
Join Us as Head of Operations Shape the future of mental health support in Mid and North East Essex.
Are you an experienced senior manager looking to make a tangible difference in people’s lives? A rare opportunity has arisen to join Mid and North East Essex Mind, a leading local mental health charity, as our Head of Operations.
About Us
At Mid and North East Essex Mind, we are passionate about ensuring that no one faces mental health challenges alone. With a newly co-produced vision and organisational values, we are committed to delivering impactful and innovative services that transform lives across our communities.
The Role
As Head of Operations, you’ll play a pivotal role in leading our dedicated team and driving operational excellence. This is your chance to lead the planning, delivery, and evaluation of our vital services, ensuring they are efficient, impactful, and aligned with our mission. Collaborating closely with the Senior Leadership Team, you’ll shape and implement strategies to deliver meaningful outcomes for the people we support.
This role is ideal for a dynamic and collaborative leader who thrives on empowering teams, enabling innovation, and building a culture of excellence and well-being.
What We Offer
· Autonomy and Support: A unique opportunity to make your mark while working alongside a passionate and skilled team.
· Purposeful Work: Be part of a mission that changes lives and contributes to a healthier, more resilient communities.
· Professional Growth: Access to development opportunities and the chance to shape organisational growth.
What We’re Looking For
· A proven leader with significant experience in operational management, ideally in the mental health, health, or social care sectors.
· Someone who is passionate about outcomes, impact, and driving service excellence.
· A supportive and inclusive manager who values staff well-being and professional development.
· A strategic thinker who can also roll up their sleeves to ensure effective service delivery.
Why Join Us?
Following a significant period of change and renewal, we are embarking on an exciting journey to expand and deepen our impact. By joining our team, you’ll play an instrumental role in shaping the future of mental health support in Mid and North East Essex.
If you’re ready to lead, inspire, and deliver, we want to hear from you.
How to Apply
To apply, please upload your CV and a covering letter detailing your suitability for the role via our website by 29th January 2025. Interviews are planned for 13th February 2025 (You may be required all day/for multiple hours).
Help us ensure no one feels alone in their mental health journey. Come and make a difference with us.
We listen to our communities and offer compassionate and inclusive mental health services, resources, and practical support to promote wellbeing.
The client requests no contact from agencies or media sales.
Hours – Full-time / 36 hours per week
Contract – 2-years fixed term with possibility of extending / being made permanent
Location – Fully remote – with requirement to travel within England occasionally.
The Community Forest Trust supports the work of England’s Community Forests who are the leading woodland creation network in England and at the forefront of the UK’s climate emergency response.
We are currently recruiting a Finance & Operations Analyst, which will offer a unique opportunity for someone to work across a range of disciplines with support from domain experts and to gain broad and interesting experience.
As Finance & Operations Analyst, you will be responsible for providing financial, operational, administrative and project management support to the Community Forest Trust and its subsidiaries.
The role is a dual role incorporating both finance and operational duties. Some key responsibilities therefore include:
Finance Work
- To process invoices and sales invoices in accordance with agreed procedures and regulations and to ensure that invoices are forwarded for authorisation in a timely manner.
- Reconcile the bank account monthly and ensure the financial system is up to date
- Actively contribute to supporting the Finance Manager in month end and year end reports and accounts
- Analyse monthly management accounts
- Support the preparation of grant claims, ensuring that adequate records are kept
Operations Work
- Support the CEO, Finance Manager and National Projects and Partnerships Manager with all aspects of their roles.
- Prepare materials for and arrange meetings including the CFT Board Meetings, the Forest Director Meetings and meetings with Defra and other key external stakeholders
- Project manage/oversee project management and communications for England’s Community Forests projects.
To be successful in the role, the postholder must have previous administration and/or finance and/or operational experience with high attention to detail, and analytical skills. Proficiency in Microsoft Office applications and accounting systems is also essential.
You must also be an organised and proactive individual with strong problem identification and solving skills, alongside a creative and innovative mindset.
As the role will involve working alongside the Finance Manager and other key stakeholders, the post holder will also require experience of working confidently and professionally with stakeholders at both senior and lower levels, with excellent communication skills.
Previous financial data management experience, financial qualifications, and good working knowledge of key accountancy software are also desirable, but not essential.
In return, you will receive some great benefits which include:
- Competitive rates of pay
- Remote and flexible working
- 25 days annual leave per year, plus bank holidays
- An enhanced pension scheme
- Possible funded training opportunities
The role is for a fixed term of 2-years, with the possibility of extending or being a permanent role in line with appropriate funding.
We welcome individuals with a general interest in the environment and its preservation. We are also an equal opportunities employer who consider applications from all communities.
Should you be interested in this role we would be pleased to hear from you via a CV and a covering letter.
The client requests no contact from agencies or media sales.