Operations Manager Jobs

Against Malaria Foundation (AMF)

Senior Operations Manager

Full time

Job Description

AMF profile

Against Malaria Foundation (AMF) was founded in 2004 and is a charity that fights malaria in a highly effective, accountable and transparent way.

We do this by purchasing and distributing multiple millions of long-lasting insecticide-treated nets (LLINs) at a time in nationwide universal coverage campaigns. This is the most cost effective way of preventing malaria. AMF receives donations from the public and in the current financial year to date have received over US$125m. AMF is particularly data-focused and monitors and reports on net use and drives and supports innovation to improve the effectiveness of malaria programmes.

AMF is the world’s third largest funder of nets.

AMF has been rated a top charity for all of the last 16 years by independent charity evaluators GiveWell and The Life You Can Save who focus on cost-effectiveness and impact.

We are a team of thirteen highly motivated individuals with different skills and experience. Each person has an important role to play. All team members work remotely with constant communication between them. While the team is small, the impact is big - our net distributions protect millions of people. Our largest programme is in the Democratic Republic of Congo (DRC), where we are funding 55 million nets to protect 100 million people for distribution during 2024 to 2026. We have ongoing multi-million net programmes in other countries including Chad, Guinea, Nigeria, Togo, Uganda and Zambia.

Role Description

Our activities and commitments are steadily increasing, and 2025 and 2026 will be particularly busy years of distributions, with over ~100m nets planned for distribution. In light of this, AMF is recruiting a Senior Operations Manager to join the operations team and play an important role in ensuring the success of the net distributions. We are looking for someone who has strong interpersonal and intellectual skills who is able to work collaboratively. The ideal candidate will be comfortable taking on significant responsibility by leading on several of AMF’s programmes.

The role will include involvement in all stages of a distribution campaign (pre-agreement, net procurement, post-agreement, during distribution, and post distribution) across two main areas:

1. Work with National Malaria Control Programmes (NMCPs)
2. Work with AMF’s independent monitoring partners

Further information

The Senior Operations Manager will lead on several of AMF’s programmes. They will work closely with NMCPs, in country partners, AMF independent monitors, the AMF Operations and Technology teams to ensure the success of AMF distributions.

More specifically, they will manage the distributions through the following stages:

1 - Pre agreement

• Establishing the funding gap
• Establishing the net need, malaria burden, insecticide resistance data
• Working with the Ministry of Health to negotiate and put in place an agreement for the programme

2 - Net procurement

• Working with AMF’s procurement lead to order nets in time for the distribution

3 - Post-agreement

• After signature of the agreement, working with countries to put in place the plans for key elements, in particular: electronic data collection, 5% re-visits, net tracking
• Tender for and select an independent partner for distribution monitoring, and work closely with this partner that will be AMF’s eyes and ears in country

4 - During the distribution

• Track information coming from monitoring partners
• Analyse with the Head of Analytics registration and distribution data and take actions if needed
• Account for all AMF nets

5 - Post distribution

• Tender for and select an independent partner for post distribution monitoring, and work closely with this partner to carry out surveys at 9, 18 and 27 months post-distribution
• Share results with in-country partners and encourage appropriate actions to be taken

Through these stages, it will be important to maintain strong relationships with the key partners, notably the National Malaria Control Programmes, distribution partners and cofounding partners to ensure that distributions are carried out according to the agreements signed between the Ministry of Health and AMF.

These relationships will ensure that solutions can be found constructively to issues that arise during implementation of AMF’s programmes. Aside from the areas above, there will be other work related to AMF Group Operations, dependent on the candidate’s skill set.

Characteristics of the successful candidate

We are looking for someone who has strong interpersonal and intellectual skills, who works collaboratively in a team and relishes responsibility and the opportunity to learn and develop their abilities. The ideal candidate will be motivated to help improve the lives of those affected by the wider impacts of malaria.

Required

• Fluent French and English
• Excellent interpersonal skills to build and maintain strong working relationships
• Strong analytical skills and be able to use Excel confidently
• A self-starter who is highly organised with the ability to work independently and manage working time effectively
• Strong project management skills and comfort handling meetings with senior staff
• Comfort in dealing with and learning about financial matters, willing to examine budgets in detail
• At least four years work experience. The skills and potential of the candidate take priority over prior experience and we welcome applications from a range of backgrounds and experiences.
• An interest in driving down malaria rates through procedure changes and the use of technology

Of interest (but certainly not required)

• Experience working on projects based in Africa or in international development
• Malaria knowledge or background in malaria prevention or other global health campaigns  

Other role details

Reporting to: Operations Director

Location: Remote working within Africa/UK/Europe time zones (all the AMF team work remotely), with a preference for UK based. Please note that applications from outside these time zones will not be reviewed.

The cost of any co-working office space will be covered by AMF. For those living outside London, trips to London during the first three months are encouraged to spend time working with the Operations Director and AMF team.

Initial salary: £50,000 to £60,000

Company contributed pension scheme

25 holiday days per year + bank holidays

Candidates are expected to have a fully functioning computer or laptop of at least moderate specifications and reliable internet connectivity.

Travel: travel to Africa will be expected. Trips are planned flexibly in discussion with the team. The number and duration will vary year on year, and range from approximately 4 to 8 weeks per year.

Equal opportunities

AMF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Applying

Applicants should send a) a one-page cover letter explaining why they are interested in and suitable for the position, and b) their CV to senioropsmanagerH2G6 @ againstmalaria . com

Early applications are encouraged as we will be reviewing applications on an ongoing basis. 

The Destitution Project (DP) is a dynamic and well-respected charity at the forefront of refugee and asylum seeker support in Bolton, Greater Manchester.  Proud recipient of the 2020 Queen's Award for Voluntary Service!  As DP’s Operations and Development Manager, you will provide overall leadership and management for the drop in and casework operations, staff and volunteers. This will include attending and being responsible for oversight at the Wednesday Drop-in and liaising with service providers and partner organisations.

Our Wednesday Drop-in offers a safe, welcoming space for people to meet and mix.  We provide a hot meal; food parcels for asylum seekers; clothing and household goods and much more.  Our Casework Service provides information and support face to face at the Drop-in and remotely through the week to first time applicants; refugees newly granted Leave to Remain and refused asylum seekers.

Our service is delivered by a passionately committed team of three staff members (part-time) and a volunteer core of thirty including 6 trustees. A few of the Team have been with the Project since its foundation as an independent charity in 2015; others have joined along the way, some having initially come to DP as service users themselves.  People with lived experience are central to everything we do, not just as service users, but as staff, volunteers and trustees.

You will work closely with DP’s Trustees and the DP Coordinating Committee to ensure smooth service delivery; develop and implement DP’s long-term strategic plans and, via consultation and feedback, build resilient services and activities that meet service users’ needs and help enhance the local community.  This will include building relationships in the community and representing DP at events and via external networks.

You will have experience of:

• Managing and supervising the work of teams and individuals.

• Decision-making in a wide range of situations including where risk management and safeguarding are considerations.

• Managing competing interests within the workplace.

• Understanding the circumstances and needs of refugees, asylum-seekers and vulnerable migrants.

The skills and attributes you will bring to DP:

• A creative, flexible, problem-solving approach

• Good communication (with a sense of humour)

• Able to reflect and learn from experience,

• Respectful of staff and volunteer knowledge and experience

• Commitment to working in a manner, which promotes diversity and equity ensuring that everyone is treated with respect and dignity.

Due to the rapid expansion of Day One Trauma Support over the last three years, the charity’s infrastructure has needed to respond quickly to meet its changing demands. There is now a requirement to ensure that the Finance and Resources team has the right skill set and capacity to provide the support needed by the charity in an efficient and proactive way.

The Finance and Operations Manager role is a newly created position to reflect both the growing finance needs of the charity as the level of activity increases, and the operational support required by the Director of Finance and Resources and Senior Leadership Team (SLT) to ensure the efficient and effective running of the charity. This is a key role which is instrumental in bringing the finance and operational functions together.

Reporting to the Director of Finance and Resources, this role will be part of the Extended Leadership Team (ELT), oversee the finance function and play a crucial part in supporting the Service and Fundraising and Communications teams in ‘back office’ functions.  A key aspect of the role will be to provide accurate and timely financial reporting and analysis and being able to communicate this effectively to non-financial stakeholders.  Building and nurturing relationships with key stakeholders throughout all levels of the organisation will be critical.

The role will also provide crucial support to the Director of Finance and Resources, to ensure the smooth operation of other areas of responsibility such as IT, contracts and office management, and co-ordinating efforts of various parties to ensure completion of key tasks and actions.

As part of an expanding and ambitious organisation, there are development opportunities for the successful candidate and the ability to help shape the infrastructure of the charity.

Please refer to the recruitment pack for the full job specification.

If you think you could be the right person to fulfil the exciting responsibilities of this role, please upload your CV and cover letter (no more than two pages) demonstrating how you meet the criteria and outlining why you’re interested in the role and answer a few screening questions.

If you have any questions about the role, or you would like an informal chat please refer to the recruitment pack for full contact details.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way. 

Closing date: Monday 3 February 2025 (midday)

First round interview date (virtual): Monday 10 February 2025

Second round interview date (in-person): TBC w/c 17 February 2025

Outreach Operations Manager (Full-Time, Permanent Contract)
Twickenham, Greater London
37.5 Hours per week

About Us

We are SPEAR, a charity dedicated to helping homeless people in South and West London find secure accommodation and work towards a positive future. For 30 years, we’ve worked tirelessly to support homeless people to recover from their personal issues and break down the barriers that they face. We recognise that homelessness is much more than just a housing issue, so we provide a range of accommodation and support services to help people reach their full potential.

We’re now looking for a Outreach Operations Manager to join our team on a full-time, permanent basis.

The Benefits

– Salary of £46,314.00 per annum
– 34 days’ holiday (inclusive of bank holidays) increasing with length of service
– Pension scheme
– Access to a free Employee Assistance Programme
– A range of benefits including cycle to work scheme and staff wellbeing sessions
– Refer a friend bonus scheme

This is a superb opportunity for an individual with drive, focus and a desire to work with our outstanding charity to help us to combat homelessness.

You’ll discover a passionate, supportive environment where the entire team is working toward the same goals and is dedicated to making positive change and producing great results.

The Role

As Outreach Operation Manager you will be responsible for the successful delivery of SPEAR Integrated Outreach services, ensuring that all of the service models are delivered to contract requirements, working with commissioners and stakeholders to develop and deliver rough sleeper services in the region. Ensuring that all rough sleeper outreach services deliver good quality services that meet the needs of people rough sleeping in the region.

You will be delivering the service in line with national and local policy objectives, working with best practice to deliver holistic outreach based rough sleeper services. The role will develop the services to meet all contract requirements and also meet the objectives of the organisation’s business plan.

You will manage our outreach service leads to deliver excellent services to people sleeping on the street and to deliver a model of staff development and support to sustain a high quality of service delivery, working to achieve the best outcomes for all service users.

Right to Remain is looking for a skilled and proactive Finance and Operations Manager to join its small staff team in London. This is a new, critical, post for the organisation.

Job title: Finance and Operations Manager
Location: Right to Remain Office, Bethnal Green, London. Hybrid working could be arranged.
Salary: £42,000 (inclusive of London weighting) per annum FTE, pro-rated.
Hours: Part time 0.8 FTE (28 hours per week). 0.6 FTE (21 hours per week) could be considered, depending on experience.
Contract: A fixed term 12 month contract, 6 month probationary period. Possibility of contract extension subject to funding.
Reporting to: Director
Benefits: 36 days of annual leave per year, inclusive of statutory holidays; (pro-rata entitlement for 0.8 FTE / 28 hours is 28.8 days per year inclusive of statutory holidays); employer pension contribution of 5%.
Closing date for applications: 12:00 noon, Monday 27 January 2025.

We are a dynamic national migration justice organisation, working with hundreds of communities and groups across the UK. As a key anchor organisation within the migration justice movement, we uniquely combine public legal education that democratises knowledge, facilitates strategic convenings that harness radical solidarity with campaigning and community organising that builds power, further empowering people to establish their right to remain and collectively challenge injustices of the immigration and asylum system. Our vision is a world where everyone can exercise their right to remain where they need to be with dignity and humanity. Our values are agency, people power, mutual aid, solidarity, anti-racism and foregrounding people with experience.

The successful candidate will utilise their previous experience of managing finance, HR and office administration in small charities or non-profit making organisations to ensure Right to Remain operates smoothly and effectively. They will be working with the Director to improve, set up and embed a number of new office management systems. They need to be confident in stepping into this new, critical role for the organisation, working closely with the Director to help the organisation grow to implement its strategy. They will combine their excellent attention to detail with their skills in holistically and strategically supporting the organisation, working both independently and in close liaison with colleagues.

This is a part-time post based at our London office, offered either 0.8 or 0.6 FTE, depending on the successful candidate’s level of experience, skill sets and circumstances. Hybrid working could be arranged.

Please note that applicants must have a current legal right to work in the UK.

Choices is seeking an individual to support the smooth running of all the organisation’s services and operations, as well was managing our office and general administration, while our Operations Manager is on maternity leave.

We are looking for a highly organised and creative candidate, bringing relevant experience to the role including experience with people, project and database management, to help make a real difference in the lives of mums and their partners who might be marginalised and vulnerable.

Please note that in order to safeguard Choices’ Christian culture and ethos and in keeping with the Equality Act 2010 (Schedule 9 Para 3) Choices’ Trustees have applied an occupational requirement to this role whereby the post holder will be committed to upholding and modelling Choices’ Christian ethos.

If you’re interested or have any questions, please read the job description and get in touch.

Final Deadline: Friday 14th February 2025 at 12pm

Interviews: 25th and 26th February 2025 in the afternoon either online or in person in Islington

Moss Side Millennium Powerhouse is a busy community and youth centre based charity located in Moss Side, Manchester. We are an independent charity, which operates a diverse range of cultural and commercial activities. A lot of the work we do is with young people aged 8 -19 or up to 25 for those with additional needs offering provision during the day in school holidays and universal provision in the evenings. The post holder will need to be comfortable working in this environment.

Open 7 days a week with varying hours the venue is a bustling hive of activity and we are now recruiting for a Full-time Operations Manager to manage the day to day team and processes that are necessary to provide a safe friendly and welcoming environment. You’ll want every person to have a positive customer experience and be committed to delivering exceptional service.

In addition to the above this post requires you to have attention to detail, be a quick learner & able to undertake physical tasks to support the team. This crucial role will require a flexible approach to working within the varying needs and requirements of a multi-functional community venue. You will work closely with a range of staff and volunteers in a busy and responsive environment, and so you will need to be both a team player, and able to work independently, as required. An enhanced DBS is required for this role.

The Tudor Trust is a philanthropic organisation with a long-standing commitment to funding smaller organisations across the UK. Holding an endowment of around £250m, our annual commitment to grants historically has averaged £20m.

Following a transition from a family foundation to one that is independently led by a new board of trustees, we are bridging to a strategy with greater emphasis on racial justice. Our definition of racial justice is a vision for a world that moves beyond racism and racial inequities to one where inclusive communities thrive in all our systems and structures. We believe this is the foundation for tackling all forms of injustice, including economic, environmental and social.

About the role

The Finance and Operations Manager plays a central role in ensuring that the Tudor Trust operates smoothly and efficiently, providing essential financial management and operational support. Reporting to the Head of Finance and Resources, you will lead on the day-to-day financial processes, including managing payments, maintaining accurate records, and preparing financial reports to support decision-making.

In addition to finance, this role oversees the operational functioning of our hybrid workplace. From managing the building and IT systems like SharePoint, to ensuring seamless logistics for team and trustee days, workshops, and events, your work will be integral to creating an environment where our team can thrive. You will also take responsibility for facilities management, procurement, and compliance with health and safety regulations, ensuring the smooth running of our office and operations.

As part of our evolving organisation, you will have the opportunity to contribute to meaningful change initiatives and implement efficient processes, working closely with the Head of Finance and Resources to adapt and grow within the role.

We very much encourage you to read our recruitment pack and consider this role. We are genuinely open minded about the right candidate. In all our roles we have encouraged applications from people who are ready for a stretch, and we are committed to personal and professional development to ensure that everyone at Tudor is well supported. 

St Paul’s Centre is a small but growing charity in Crewe which has had a huge impact, meeting local practical need since 1986!

We’re now looking for an Operations Manager to join the team.

We’re looking to recruit a hard-working and innovative individual to join our senior management team and ultimately oversee four main areas of responsibility within the charity: retail, logistics, health and safety and ICT.

The ideal candidate will come with senior management experience, strong organisational and communication skills, experience with warehousing and logistics and a proven track record of maximising retail in a charity setting.

The closing date is Friday 31st January at 12pm, and we hope to hold interviews on Friday 7th February.

We could be the perfect fit for you! The Squad Club is an impactful local charity that supports young people and adults with learning disabilities through our Thursday evening social clubs. And we are now recruiting an Operations Manager to take us to the next level.

Our club nights are fun-packed and educational and our members enjoy socialising with their friends whilst also trying out new experiences.  

Our members are the most important part of The Squad. They help to the run the clubs, vote on what we should include in our activity programmes and are involved in decisions about The Squad's future. 

This is a new role for our charity, and we are looking for an individual with experience line-managing people and/or operational delivery/service delivery, ideally within a small charity setting, however we would be interested in hearing from experienced professionals with transferable skills.

The successful candidate will oversee the day-to-day operational running of the charity, ensuring Thursday evening Squad sessions are delivered to a consistently high standard and that the charity is compliant with all relevant legislation and internal policies. They will have direct line-management responsibility of our two part-time group leaders who lead our Thursday evening sessions and who liaise directly with our members. The role will also include overseeing and driving forward initiatives around volunteer recruitment and onboarding for The Squad, plus supporting with fundraising opportunities on an ad hoc basis. 

Core role responsibilities

• Manage the day-to-day operational activities for the charity
• Line manage and support the charity’s two group leaders to fulfil their roles and develop their skills (remotely and in-person at Thursday evening Squad sessions), acting as point of contact/escalation where necessary
• Liaise with the trustee board as the interface between the group leaders and trustees, to escalate any issues and provide regular reports & updates on operational matters relating to the Squad
• Support delivery of Thursday evening club sessions from approx. 6.30pm-9.30pm
• Create and drive forward initiatives to recruit new volunteers to support the charity
• Support onboarding and introduction of new volunteers at Squad Thursday evening sessions
• Support with organising initiatives to engage and develop current volunteers, ensuring they have a great experience as part of volunteering with the Squad
• Oversee DBS checking of staff, trustees and volunteers
• Work with leaders to maintain updated DBS & member records on charity’s database systems.
• Develop, manage and implement processes and procedures to ensure the charity runs efficiently and maximises our impact.

Additional responsibilities:

• Support drafting Risk Assessments where necessary
• Liaise with building management when necessary to request for any maintenance issues to be resolved.

• Support the trustee board to develop fundraising opportunities to generate income for the charity.
• Oversee policy drafting, implementation and updates with the trustee board.
• Collate reports from the charity’s group leaders around Operations and the charity’s services to feed into trustee board meetings as requested.

Experience and Skills Required:

Essential Requirements:

• Experience line-managing people.
• Experience managing operational delivery/service delivery, ideally within a small charity setting, however we would be interested in hearing from experienced professionals with transferable skills.
• An enthusiasm to get stuck-in to all areas of the charity, especially how we deliver our services to our beneficiaries/members
• An individual who is enthusiastic, adaptable, and happy to roll up their sleeves and wade in to help in all areas of the charity when required.
• An organized individual with good time management and prioritization skills
• Good communication skills and ability to work collaboratively with stakeholders at various levels of the charity (trustees, group leaders, volunteers, members, members’ families)
• A friendly, outgoing, and open-minded individual 
• IT literate, with ability to use MS office programs and be trained to use the charity’s bespoke database systems.

Desirable:

• Experience working with vulnerable individuals e.g., adults or young people with learning disabilities or physical disabilities.
• An understanding of the importance of governance for a charity.
• Safeguarding experience.
• Fundraising experience.
• Policy writing experience.
• Experience working with volunteers.

This is a rewarding role and you’d be joining a friendly, committed team of individuals.

This role is for 15 hours a week (0.4 equivelent), which will include Thursday evenings 6:30-9:30pm. As a flexible employer, exact working patterns can be agreed with the successful candidate.

To apply, please send your CV and a covering letter stating why you are a good fit with this role and The Squad Club.

Operations Manager

We are seeking an experienced Operations Manager with knowledge and expertise in the Safeguarding of vulnerable people.

Position: Operations Manager

Location: Harrow

Hours: Full-time, Monday to Friday 9am to 5pm

Salary: £40k negotiable

Contract: Permanent

Benefits: 3% pension, 26 days holiday per year plus Bank Holidays, free parking, hybrid working, Employee assistance programme, great public transport links

Closing Date: 13th February 2025

The Role

You will be operationally responsible for the effective, efficient and safe management of the Carers centre and activities. This includes the management of staff, buildings, projects and systems ensuring the mission of the charity (i.e. supporting unpaid carers) is fulfilled.

Key responsibilities include:

• Deputising for the CEO

• Managing and mentoring the team of Project Managers 

• Ensuring the recruitment, training and personal development processes are correctly adhered to 

• Providing support and advice with regards to HR matters within the organisation

• Co-ordinating the set-up of new projects and services 

• Writing and contributing to new funding applications 

• Monitoring and evaluating outcomes in line with contracts & KPIs 

• Monthly audit and review of our quality management system ISO9001 2015 

• Carrying out audits and tracking of policy, procedure essential for the organisation 

• Liaising with others on contracts and consortium-based projects 

• Overseeing the recruitment and management of volunteers 

• Maintaining health & safety in the workplace in line with legal responsibilities 

• Maintaining facilities and premises in good working order and a high-quality state

About You

You will be an experienced leader with the ability to manage and develop a team of people. With natural empathy and compassion, you will have a high level of emotional intelligence and a positive and a solution focussed working style.

You will have:

• Knowledge and expertise in the Safeguarding of vulnerable people 

• Experience of effective management of budgets 

• Excellent communication and interpersonal skills

• Creativity in achieving results with limited resources 

• Ability to use, analyse and improve organisational procedures including those using IT systems 

• Ability to interpret basic data and write coherent, concise reports 

• Excellent self-administration skills and understanding the necessity of monitoring procedures

About the Organisation

Join a growing charity supporting and empowering unpaid carers across Harrow, with an annual turnover of £2M. The mission is to improve the quality of life for unpaid carers by providing essential support, guidance, and resources. By working collaboratively with local and national partners, the team ensures carers receive the recognition and support they deserve.

You may also have experience in areas such as Operations Manager, Care Operations Manager, Care Manager, Vulnerable Adults, Social Care, Deputy Operations Manager, Operations Lead, Operations Support, Operations Officer, Operational Manager, HR Manager, HR and Operations Manager, Finance and Operations Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are looking to recruit a Manager to take the development of St Faith’s Centre to the next level, expanding the reach into the local community and use of this fabulous new combined Church and Community Centre, completed in July 2023.

Can you inspire others to come and volunteer or work in the Centre and lead the team, in conjunction with the Trustees and the Church, so that we provide a Centre which is available to all in the local area as well as providing the only community space in the centre of the established and new housing developments?

We are looking for someone with experience of leadership and managing a team, working with regular and one-off hirers and the onsite privately-run Childcare Nursery staff to create a welcoming, inclusive environment, maintaining the current activities while developing further opportunities for people to use the Centre.

You will need to be proactive in developing what could be achieved in and through the Centre, and help to inspire others to develop and deliver the vision.

The job is based in the Centre, part-time 20-25 hrs pw, Monday to Friday with occasional weekend working by agreement. Exact times and hours can be negotiated, with some flexibility for the right person. For more information about the Centre and the role see the detailed Job Description.

Operations Manager - IT and GDPR - Maternity cover - London

Do you have experience maintaining and applying an IT and GDPR policy framework and tech infrastructure, with an external IT support provider and internal stakeholders?

If so, do not look further!

Charity People are very pleased to be partnering with a leading not-for-profit campaigning organisation which uses the law to create a better, fairer and greener future for the UK.

This is a 12 months maternity contract offering a salary of £57,700 per annum. This is a hybrid role coming to London initially twice a week and then once a week.

Reporting to the COO you will be working very closely with internal and external stakeholders, as well as the 3rd party support provider and the 3rd party data protection officer.

Your main duties will be:

• To work with the IT support provider to ensure that internal staff members receive an optimal level of IT support
• To support the Campaigns Technology team in implementing the organisation’s data strategy
• To drive the development of the organisation’s AI policy, including coordinating any relevant trials
• To support implementing necessary improvements to GLP’s business applications and work systems
• To implement a policy for the use of personal devices
• Working with HR, to ensure that all mandatory or other required tech training is commissioned and delivered; this includes carrying out induction training for any new starters
• To monitor IT operations costs and ensure that they remain good value for money
• To identify gaps in GDPR compliance and to project manage fulfilling any complex data subject access requests received
• To work with the IT support supplier to ensure that the oirganisation’s core tech security arrangements are adequate, regularly reviewed and updated
• To assist colleagues with IT security and GDPR queries
• To identify training needs, both in terms of tooling, policies and broad GDPR and IT security awareness

Candidates applying for this role must have the following skills and experience:

• Significant experience of working in a corporate IT function
• Significant project management experience, with a track record of delivering effective projects on time and to budget
• Ability to develop and maintain a positive relationship with an external IT support provider and other external suppliers
• Ability to act as a strong liaison point between the technical requirements and priorities and the rest of the organisation
• Ability to explain technical concepts, risks and opportunities clearly and simply to a non-technical audience
• Ability and willingness to stay up to date on relevant technical issues, and to maintain and enhance knowledge and understanding of these issues within the organisation
• Good all-round and up-to-date knowledge of IT infrastructure and security (although detailed in-depth technical knowledge is held and provided by the IT support supplier)
• Good knowledge of GDPR requirements
• Excellent interpersonal and communications skills
• Flexibility and adaptability in attitude and approach to work
• Commitment to the core values and ethos of the organisation

Candidates shortlisted for this role, will be requested to answer three questions which will be part of the shortlisting process by the client.

Timelines;

The role will be closing on 29th January, 2025

First stage interview w/c 3rd February, 2025

It will be a two stage interview, first stage will be via Zoom and second stage in person.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Role Overview Operations & Data Manager

We are seeking an experienced Operations and Data Manager to join our medium-sized Manchester charity. We are passionate about making life better for people affected by dementia, a growing social issue in the UK. We are an innovative, and collaborative charity striving to work in partnership with our members and their carers to ensure their voices are heard and enabling peer support and empowerment. This key role combines operational oversight of our processes, people and technology with a focus on our data management and controls to help us better serve our community of interest and drive decision-making, improve internal processes, and demonstrate our impact as needed. The successful candidate will be a strong team player with leadership skills and will play a crucial role in guiding the organisation, with the opportunity to progress further if desired.

Key Responsibilities

Operations Management - Oversee day-to-day operations of the charity, ensuring smooth running of our CRM and administrative systems and processes - Manage office facilities and equipment, including technology systems, phones and user and donor database standards and controls - Manage aspects of office and staff/volunteer Health & Safety, including the charity’s minibuses and service user transport - Update and implement operational and HR policies and procedures.

Support the CEO and board of trustees with role related governance matters, including risk management and contract and grant compliance - Manage assigned operational budget and monitor expenditure and approvals as needed

Data Management and control - Lead on the collection, analysis, and reporting of service user data and impact metrics - Maintain and improve our CRM system and reporting - Ensure compliance with GDPR and data protection regulations - Produce regular reports for trustees, funders, and stakeholders - Develop data visualization tools to communicate our impact effectively - Support funding applications with relevant data and analysis.

Team Coordination - Supervise non-service delivery staff and volunteers - Coordinate with Service Delivery Manager to ensure efficient operations - Facilitate internal communication and information sharing - Support staff induction, training and development in data management and I.T. use.

Person Specification

Essential Qualifications - Education to degree level - Minimum 2 years' experience in operations management in non-profit sector - Proven skills and competency in operational data analysis and management information/reporting - Mature IT skills, including advanced Excel and Customer Relationship Management (CRM) (we use Beacon CRM)

Essential Skills and Experience - Knowledge and understanding of charity governance and regulatory requirements - Effective analytical and problem-solving abilities able to develop solutions - Excellent organizational and time management skills - Understanding of General Data Protection Regulation (GDPR) and data protection controls and principles - Proven ability to manage competing priorities and deadlines working within a team - Good presentation, communication and interpersonal skills - Experience in producing operational management dashboards, reports and summaries - CRM systems and data management tools ownership and control.

Desirable Skills, Experience and Qualities - Leadership within the non-profit / charity sector (within a team) - Knowledge of dementia care and support services and gaps in provision - Experience with operational and service impact measurement and reporting - Project management qualifications and or demonstrable skills - Skilled volunteer management for large groups - Skills and desire to support our fundraising and grant management.

Personal Qualities - Empathetic approach and understanding of sensitive issues impacting our team and users - Strong commitment to supporting people and carers affected by dementia Role Description Operations & Data Manager - Proactive and solution-focused mindset - Ability to work independently and collaboratively as part of a team - Flexible and adaptable approach to building successful outcomes for all - Strong ethical principles and integrity.

Please visit our website to read the full job pack and read how to apply, we can only accept applications that contain a CV and covering letter outlining how you meet the job specification.