Office Administrator Jobs

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.

ABOUT THE ROLE

We're hiring a specialist women’s refuge, Service Manager. Someone who really cares about the rights of women and their children to join our new service in West London. This role is an opportunity for a leader to support and manage a refuge accommodation for women and children surviving domestic abuse many of whom are living with trauma . 
The service provides a much needed safe space and support for women to feel empowered in their healing journey and to feel secure in their independence, strength and skill. The successful candidate will support in leading the service which spans over 3 buildings and will develop their team which consists of support mentors and children and family workers. We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. 

You will the have overall responsibility of your service and team, aiming to deliver a high quality, trauma informed service to your residents. Your role is to ensure full contract and regulatory compliance whilst being a role model/leader for your team to achieve KPI's and other requirements as per the service needs.

Shift/Working pattern: 37.5 hours a week in service Monday to Friday 9am to 5pm, you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our on call service. 

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of a person-centred organisation! 

ABOUT YOU

The successful applicant will have keen knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills.

We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!

OVERVIEW OF KEY RESPONSIBILITIES

Line Management and Leadership

• Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities.
• Provide leadership and management throughout the full employee lifecycle.
• Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed.
• Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.

Service Delivery

• Manage the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents.
• Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
• Support the team to carry out their day to day duties and responsibilities, offer guidance and support as necessary. 
• Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
• Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
• Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate.

Risk Management

• Follow relevant risk assessment and management procedures, share relevant information with others as necessary.
• Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR.
• Champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.

Property and Housing Management

• Ensure the accommodation in which residents live is clean and maintained to a high standard
• Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
• Ensure a provision of high quality housing management service is provided to residents. 

Financial Management

• Manage the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
• Promote effective cost control mechanisms and other financial activities.
• Maintain financial management within the service.

Other

• Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required. 

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information.

KEY CRITERIA

What we are looking for:

• It is an occupational requirement that the post holder is female
• Knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills.
• Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• Previous experience in people management and development
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of Housing Management, including voids and evictions

What we would like, but not essential:

• Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Relate Mid & East Surrey, the leading provider of relationship support services across the region, is seeking a Chief Executive who can run an organisation that supports the local community with their relationships.

Healthy relationships between family members, partners, friends and colleagues are paramount to our wellbeing. Relate is here to develop and support relationships particularly by helping families, couples, individuals and young people make their relationships work better through counselling or mediation.

We are a thriving and successful charity with two centres, a charity shop and we operate within three local schools.

As part of the national federation of Relate, we are an independent local charity with a turnover of around £325k and deliver around 5000 hours of high-quality counselling per year. We offer face-to-face services as well as online webcam counselling services. Over the years we have established an exemplary team of supportive and conscientious individuals, made up of 2 clinical supervisors, 20 counsellors, 1 mediator, 9 Receptionists, 3 office staff and management and 40 volunteers.

To be considered for this post you must have proven management experience, professionalism, the ability to implement projects and plans to achieve targets and results, excellent communication skills, and the energy and commitment necessary to lead a busy charity at a key time in its development.

We expect candidates to demonstrate an understanding of the kind of services Relate provides and a passion and commitment to our social purpose.

We are looking for the right person/s to take on this role and therefore would consider part-time and job share.

This post is subject to an Enhanced DBS (Disclosure & Barring Service) Check.

Closing date 18th August 2024

Job Title: Funded Programmes Coordinator - Operations (Maternity Cover)

Basis of appointment: Full-time (38.5 hours per week)

Duration of contract: Fixed Term - Maternity cover replacement (8 months)

Reports to: Head of Philanthropy

Location: This role can be based in either London (UK) or Berlin (Germany) - hybrid working 

Salary:  £36,300 per annum (London) or 46,000 EUR  per annum (Berlin) 

Start Date: As soon as possible

Are you our new Funded Programmes Coordinator?

We are currently seeking a Funded Programmes Coordinator - Operations for a temporary maternity cover position. As a Funded Programmes Coordinator - Operations, you will play a crucial role in managing the funded programmes at UWC International. This entails collaborating closely with a team of experienced programme managers and leads to oversee impact reporting and financial management across a diverse portfolio of scholarship and education programmes. You will ensure the effective implementation of these programmes, aligning them with the goals of donors, UWC schools, and national committees. Moreover, you will facilitate university scholarship activities and information sessions for students, ensuring their enriching experience. This role offers the opportunity to work in a dynamic environment where your contributions will directly impact the success of our scholarship and education initiatives globally.

About us

Changing the world takes passion and dedication

UWC is a global family of schools with a powerful difference. With a shared goal of working towards global peace and sustainability, we bring together young people from around the world to study in one of our eighteen schools on four continents. There they don’t just learn how to be great at passing exams. They learn how to communicate across cultural boundaries. They develop the skills to be a changemaker. They design and engage in initiatives that transform their lives and the lives of those around them for the better. 

Our students go on to become leaders in politics, NGOs, social enterprises, community movements, charities, and business.  For life, they remain dedicated to the UWC mission and many of them remain in close contact with us, their school, and their peers, becoming part of a global community of over 60,000 changemakers transforming the lives of others. 

About UWC International 

The UWC International Office serves as the operational arm of UWC International, a UK-registered and Germany-registered charity, and stands as a pivotal entity within the UWC movement. Positioned in central London and Berlin, it collaborates extensively with stakeholders across the UWC spectrum, actively engages a robust alumni community comprising more than 60,000 members, and fulfils essential functions for UWC International's governance bodies. Our primary duties encompass global fundraising initiatives, comprehensive communications strategies, promotional endeavours, support for the network of over 150 UWC national committees, global strategy development and implementation, and support services to the UWC schools.

Philanthropy serves as a cornerstone function at UWC International, significantly contributing to UWC's expansion and financial sustainability. The Philanthropy Team holds the responsibility of enhancing UWC's fundraising capabilities, coordinating movement-wide fundraising initiatives, and securing substantial donations to bolster our programmes. The team also oversees the successful implementation of funded programmes, ensuring alignment with UWC's values and maximising impact on beneficiaries. Simultaneously, we provide regular updates to our donors on scholar progress and supported initiatives, fostering engaged relationships.

The Philanthropy Team operates as an integral part of the larger Advancement Team, which encompasses Communications and Community Engagement. This collaborative framework involves close coordination with colleagues at all eighteen UWC schools, staff, and volunteers across over 155 UWC national committees, as well as various UWC governance stakeholders. 

Joining the Philanthropy Team at UWC International means becoming an essential part of a vast and truly global collective.

What we offer

As part of a commitment to our employees, we offer the following:
 

UWC International London and Berlin
● Generous holiday allowance – 28 days per year plus eight public holidays (pro rata for part-time or fixed-term contracts).

● The standard working hours are 38.5 per week. Start and finish times can be agreed between managers and employees. We support flexible working and are happy to discuss different working patterns.

● We offer up to two days per year for volunteering and up to two days per year for study leave.

● We support staff development and provide access to training and a wide range of CharityComms resources through our UWCIO membership.
 

UWC International London

● We offer a health and well-being support package, which includes income protection, an employee assistance programme, advice and legal support helpline, remote GPs access, medical second opinions, mental health support, physiotherapy, cycle to work and a well-being calendar featuring podcasts and webinars.

● Perks and discounts portal, which provides a range of discounts across shopping, dining, lifestyle, and entertainment. With thousands of offers on hundreds of top retailers.

● Contributory pension scheme, UWC International currently contributes up to 8% of the employee’s gross salary, and the employee must match the percentage of up to 8% of their gross salary. The minimum contribution rate is 4%. This applies to everyone aged 22 and above but under state retirement age, earning at least £10,000 p.a. and classed as working in the UK.

Visa requirements

Anyone who applies to work at UWC International in London or Berlin must have a work visa before starting employment, in compliance with the relevant immigration rules. Candidates should state which UWC International office location they would like to work from in their application. Please provide confirmation of your eligibility to indefinitely work or reside in the UK or Germany in your application. Any offers of employment made by UWC International will be subject to a right-to-work check on your immigration status.

Application Process

Do you want to be part of our team?  To apply, please follow the link below to our portal and submit an up to date copy of your CV along with a cover letter in English (each a maximum of 2 pages).

Your cover letter must:

• Outline your experience, skills and competencies against the Person specification section in the attached Job Description.

• Explain why you want to join UWC International, and specify your preferred location.

• Provide confirmation of your eligibility to work or reside in the UK or Germany.

• Provide the name and contact details of two professional referees, including their job title, email address and the capacity in which you are known to them. References are taken up prior to the second round interviews.  We will not contact your referees without first letting you know.

Please note that CVs received without a cover letter, including the information requested above will not be considered. 

Deadline for application: 23.59 (UK time) on Sunday, 28 July 2024

Interview and assessment dates:  

• First round interviews on Thursday, 1 August 2024 (remote)

• Remote assignment scheduled on Tuesday, 13 August 2024 (8.30-9.30 am UK time) 

• Second round interviews  on Tuesday, 13 August 2024 (remote, if required

Safeguarding

The job holder might have to travel to UWC schools and colleges. Therefore, a Basic DBS check (Disclosure and Barring Service) or international equivalent will be required before any job offer is made. We will also take up references before the second stage of the interview process. Referees will not be contacted without your consent.

Diversity Statement

UWC places deliberate diversity at the heart of our educational model because of its critical importance in our mission ‘to unite people, nations and cultures for peace and a sustainable future’.

At the UWC International Office, we believe this commitment to deliberate diversity must be reflected within our team, organisational practices, policies and culture. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we encourage and leverage these differences to make our work more relevant and accessible.

We will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background. 

We strive to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. We expect everyone who works with us to share this commitment and to act accordingly as we aspire best to serve the UWC mission and our global community. It is an ongoing journey and we welcome all those ready to travel with us.

We are growing our counselling service and we will be offering more generalised counselling as well as our Self Harmony service which specialises in self-harm and self-injury reduction. 

We are seeking experienced counsellors who are passionate about delivering a quality service.

Why Join Us: 

• Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community. 

• Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon. 

• Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact. 

Together, we can build a brighter, healthier future for Swindon. Your contribution can make all the difference. 

What You'll Do:

- Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities. 

- Effective Partnerships:  Ensure effective and appropriate communication with all individuals, staff, community agencies and partner organisations.

What would we like…?

We're looking for someone with a good understanding of customer service delivery and best practice to join our Admissions team as Admissions Officer (internally known as Admissions Associate).

You'll be responsible for delivering excellent customer service and support to applicants interested in completing one of our programmes. You'll help applicants to complete their application and onboarding which is achieved through: calls and emails to current applicants, responding to queries via phone and email, supporting on communication strategies and implementation, ensuring data integrity and running processes to drive forward the applicant pipeline.
 

We would like you to:

• Deliver excellent customer service by replying to email queries and helpline calls in a clear, friendly and timely manner 
• Finding solutions for applicant problems and sharing best practice.
• Support pipeline management and proactively work to convert the applicants through strong communication. This will entail administering and monitoring sales call and email campaigns and handling inbound and strategic outbound sales calls
• Monitor and analyse reports from our database/CRM: Salesforce to better understand applicant issues and pipeline trends.
   

Working in a hybrid way, you’ll be attached to either our Birmingham, London or Manchester office and will report to an Admissions Senior Associate.  In line with our current ways of working, you’ll be expected to be in the office at least 1 day a month, in addition to team days and this may be reviewed by Ambition. 

Skills, Knowledge and Experience

To succeed in this role you'll have the ability to clearly communicate and deliver processes. You'll evidence strong attention to detail. Our ideal candidate will be able to work collaboratively and independently with a high level of self-motivation. 

We will provide full training to ensure you understand and can effectively communicate our programme content, key selling points and admissions criteria to applicants.

What’s in it for you….?

• Competitive annual salary
• Professional development for all staff
• 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
• Employer pension contribution of 11%
• Agile, hybrid working culture, so you can manage when and where you work
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
• Blind recruitment process to ensure equality and fairness in our hiring
• Enhanced maternity pay after a year’s service
• Shared parental leave package
• Access to free, confidential 24/7 wellbeing and support line
• Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
• Work-from-home technology package to support hybrid working
• Interest free season ticket / bike loans

About you

We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:

You should apply for this role if:

• You care deeply about educational disadvantage and being part of an organisation that challenges inequality
• You have a good work ethic and strive to make a difference in the job you do
• You always give maximum effort to understand and meet the needs of our partners and participants
• You always have a great attitude so we “can do” for all our colleagues, partners and participants
• You are open to feedback and learning because we want to keep getting better
• You work with your initiative to bring new ideas and a fresh perspective
• You are well organised and can prioritise work that will have the greatest impact

You'll love working at Ambition if…

• You want a career with a person-centred organisation with a cause at its heart.
• You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
• You enjoy working in a fast-moving workplace, with a great support structure around you
• You would like to grow with an ambitious organisation as it progresses over time
• Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.

How to apply…

Applications will be considered for all office locations.

All applications must be received by the closing date 23:59 on 28 July 2024. Please note when you click apply, you'll be taken to the Birmingham posting of the role. You can still apply via this posting as it won't determine your location if successful.

Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality. 

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.

For any questions or queries please visit our careers page where you'll find some FAQs.

As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.

Finance Officer

Location: Southampton

Contract type: Permanent

Hours per week: 22.5 hours pw, between Mon-Friday, office based with potential for home working

Salary: £25,152 to £30,143 FTE depending on experience

Reporting to: Head of Finance

Would you like to be part of an innovative, friendly and dynamic team committed to making a difference by supporting people affected by domestic and sexual abuse? Yellow Door is seeking a motivated Finance Officer who shares our values and our vision for a world where adults, families, young people and children can live without experiencing domestic and sexual abuse and the resulting devastating impacts.

With an amazing team of around 100 employees and volunteers, Yellow Door is an amazing charity that changes lives for the better by working together to prevent and respond to domestic abuse. We provide a diverse and innovative range of services to local people of all ages and genders. Last year we engaged with over 4,500 service users to provide crucial support, advice and information.

Our Finance Officer role is a vital part of our valued team. The finance function is integral to the effective operation of the organisation. Managed well it enables us to assess our financial stability and understand our capacity for growth and long-term success.

Key Responsibilities for the role:

• Managing accounts receivable/payable
• Reconcile bank accounts regularly including a final month end reconciliation for monthly reporting
• Process monthly payroll, manage NEST and HMRC
• Monthly reconciliations for all balance sheet accounts
• Answer queries from other departments about financial information
• Assist in the production of monthly management accounts, annual budget and statutory reporting
• Monitor the finance mailbox

This role involves regulated activity. To be considered, candidates must meet all eligibility, application, and qualification requirements as stipulated by the regulatory authority. Additionally, applicants are required to complete an enhanced Disclosure and Barring Service (DBS) check in accordance with Safer Recruitment practices.

If you think you might be the right fit but would like to know more, we’d love to hear from you.

Apply now to view the full role description!

Closing date: 31-07-2024

REF-215 236

Supporter Services Manager

We are seeking a passionate and dynamic Supporter Services Manager to lead a Supporter Services team

Position: Supporter Services Manager

Location: London, N1 7GT

Salary: £40,560 per annum

Contract: Full time, Permanent

Closing Date: 9am, Tuesday 23 July

About the role:

As Supporter Services Manager you will play a pivotal role in ensuring that supporters receive exceptional care and that all donor processes run smoothly. Your leadership will help the charity continue their mission of providing timely and effective humanitarian aid.

Key Responsibilities:

• Team Leadership: Manage and develop the Supporter Services Officer and temporary staff, ensuring clear objectives and personal development plans are in place.
• Workflow Management: Oversee donation processing and enquiry handling, ensuring all deadlines and service level agreements are met.
• Supporter Care: Champion excellent supporter care across all teams and channels, staying informed about best practices in the sector.
• Service Improvement: Develop and refine service level agreements and key performance indicators, continuously improving supporter experience.
• Legal Compliance: Ensure all activities meet relevant legal requirements, including Data Protection and Gift Aid regulations.
• Relationship Management: Build and maintain strong relationships with internal teams and external suppliers to support fundraising efforts.
• Complaint Handling: Manage escalated supporter complaints, ensuring timely and satisfactory resolutions.

About you:

To be successful in the role of Supporter Services Manager, you will need proven experience in line managing a customer or supporter care team, with a strong track record in nurturing talent and achieving results.

Other key skills and experience include:

• Experience of managing gift administration processes and procedures, including Gift Aid, in a UK charity.
• Proven ability to establish, manage and drive outstanding performance from relationships with external suppliers and consultants.
• Experience of financial management including budgeting and forecasting.
• Experience of working in a pressurised rapidly changing environment.
• Excellent interpersonal and communication skills, both oral and written and a confident communicator with all audiences.

About the organisation:

You will be joining a unique and dynamic membership organisation which comprises 15 of the UK’s leading humanitarian agencies. Since it was founded in 1963, they have run over 77 fundraising appeals and raised more than £2.4 billion to help save lives and protect livelihoods in disaster-affected communities around the world. The DEC offers hybrid working; during an appeal, office attendance is mandatory for two weeks.

Other roles you may have experience of could include: Supporter Care Manager, Supporter Experience Manager, Supporter Development Manager, Senior Supporter Experience Manager, Fundraising Experience Manager, Customer Experience Manager, GiftAid, #INDNFP etc.

How to apply

If this role is of interest and meets your skills, experience, and knowledge, then please apply with an anonymised CV (i.e. please state your initials only, not your full name) and a cover letter detailing why you feel you are suitable for the role.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Percival are excited to be working exclusively with The Way Youth Zone to help them recruit for a new Business Operations Manager to join their integrated team. Through meaningful conversations, collaborative projects, playful games, and specialized support, The Way offer transformative experiences that ignite the spirit and foster resilience in the community's youth.

They are looking for an experienced and professional Business Operations Manager or Office Manager who is passionate about making a positive difference in young people's lives. Reporting directly into the CEO, you will be joining at a time of growth and activity where you will be responsible for driving efficiency and performance across multiple departments in the organisation.

Job Title: Business Operations Manager

Salary: £35,000 FTE (£26,250 actual)

Working Pattern: 30 hours per week (ideally across five days)

Location: Wolverhampton, WV3 0NR

Reporting to: Chief Executive Officer

Direct Reports: Volunteer Coordinator, Facilities Manager, Catering Manager, and the Reception Manager

You will be responsible for the oversight of operations across the organisation, providing line management responsibility and support for a varied staff team. This will include overall responsibility for all back-office functions ensuring a high standard of office management and admin, particularly around policy and procedures. Working alongside the Facilities and Catering Manger and Head of Youth Work, you will ensure compliance of all health and safety procedures at the Youth Zone, alongside reviewing contracts with external contractors and deliver on cost-saving activities.

To be successful in this role, you will:

- Need experience working in a youth setting or similar charity background

- Have extensive project management and line management experience for a variety of departments.

- Have prior experience and an understanding of different systems i.e. CRM platforms or databases such as Salesforce, time and attendance platforms such as Breathe HR, and other software for room bookings etc.

- Be a highly organised and enthusiastic team player that is passionate avout supporting young people.

- Have a robust working knowledge of policies and procedures relating, but not limited to, Data Protection, Human Resources, Health & Safety, and Safeguarding.

Recruitment Process Timeline

Application deadline: Thursday 8 th August

1 st Stage interview process: Thursday 14 th August

We value diversity and know how important it is for charities to fairly represent their beneficiaries, therefore we encourage applicants from all backgrounds to apply.

The team at Percival are committed to your journey as a candidate and will provide any necessary support throughout the application process. If you need any assistance or require any reasonable adjustments throughout the process, please don't hesitate to contact Madeleine on [email protected]

To apply, simply submit your CV. Should you meet the requirements, we will provide you with the full job description and arrange a call or meeting to provide further information about the next steps. Please note you may be required to complete a cover letter in order to submit a full application. To fully understand what we will do with your data, please review our policy

We are looking forward to connecting with you soon.

Head of Operations 

The British Association of Plastic, Aesthetic and Reconstructive Surgeons (BAPRAS)

c£55,000 per annum

(depending on experience - pro rata for part time) 

+ excellent benefits including employer pension contribution

Full / part time - a minimum of 28 hours up to 35 hours per week

(Flexible - including working from home)

BAPRAS have an exciting opportunity for an experienced and enthusiastic candidate to manage and grow a small team that will help its members to raise an awareness of the breadth of plastic surgery as well as promote innovation in teaching, learning and research.

The Head of Operations will work collaboratively with other team members and the Officers and Trustees in all aspects of: 

• managing the day-to-day operations and project delivery of the organisation to ensure the effective coordination of events, communications, committees, governance and member support & services.

This job is for you if:

• you like to collaborate and manage across teams and with many stakeholders.
• you pay attention to details even when deadlines or priorities are imminent or shift.
• you can plan as well as you can firefight. 
• you can be flexible in how, when and where you work.  (When circumstances allow this could include attending events anywhere in the UK that may require overnight stays and / or weekend working).

We are for you if:

• you want to be part of a small, hands-on team dedicated to supporting the work of healthcare professionals.
• you want an opportunity to develop your experience in organisations committed to developing teams and the individuals in them.
• you want to receive a competitive salary and excellent benefits, including 23 days annual leave per year plus Bank Holidays (in addition the organisations are closed over the Christmas / New Year period), pension and private medical healthcare.

To apply please submit the following:

• A covering email that sets out what you can bring to the role.
• CV - no more than two A4 pages that highlight your skills and experience that will enable you to deliver what is required to do the job.

Applications must be received before the closing deadline of 11.00 am on Monday 29 July 2024. 

BAPRAS are committed to equality and creating an inclusive culture with a diverse team.  We welcome applications from everyone and will support you to reach your full potential and to be yourself in a working environment based on dignity, respect and mutual support.  Should you need any adjustments at any stage of the recruitment process, in respect of disability, longterm health or any other conditions, then please let us know.

If you are an organised, friendly individual wanting to make a difference to households struggling to keep warm, we have the role for you supporting our exciting Energy Advice projects in Ceredigion.

The role is focused on supporting our Energy Advice services in Ceredigion. As project support officer, you will support the smooth running of these services on a day-to-day basis including maintaining spreadsheets, collating data and liaising with project partners.

About Us: 

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Benefits: 

• 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Free Gym Membership
• Free breakfasts/snacks

Reports to: 

Based: Wandsworth/Battersea 

Salary: £38,000 - £43,000

Contract: Permanent, Full Time/Part Time 

Work Arrangement: 40 hours per week, Hybrid/Office

DBS: Basic

Role Overview: 

You'll be the go-to person for transforming our unique venues – from the Pump House Gallery to the Battersea Park Bandstand and Bowling Green, and the Wandsworth Civic Suite – into dream settings for weddings and private events. The role will also be responsible for proactively selling our wedding spaces and managing enquiries all the way through to event delivery and ensuring that health and safety procedures are adhered to when on-site.

 The Events Team are a busy, creative, tight knit group of vibrant professionals who are looking for someone to join the team who pride themselves in 5 start customer service and going the extra mile for their clients. In the Events Team we celebrate creative problem solving, autonomy and integrity in our approach to work. 

Main Duties/Responsibilities:  

Sales

• Generate leads, convert enquiries into bookings through quotes and site visits and build strong client relationships along the way
• Collaborate with the Deputy Head of Events and weddings team to create fresh event packages and initiatives that complement existing income streams
• Actively build new sales pipelines by leveraging networks and community connections
• Manage all enquiries in Priava, keeping track of venue availability, quotes and site visits
• Drive revenue growth by exceeding income goals set by the Head of Events
• Occasional evenings and weekend site visits for prospective clients across our venues 

End-to-end Event Management

• Support the Weddings Team in managing customer queries, feedback and delivery
•  Oversee event management ensuring all event paperwork complies with Event Policy requirements
• Ensure events are properly staffed, and staff are fully briefed on client needs
• Liaise closely with the Events Team and other park services to ensure seamless coordination of the entire events program
• Line management of Events Coordinators within the Weddings function and the Events Support Assistant
• Occasional event delivery dependant on department / team needs 

Event Production

• Support the Head of Events and team with the delivery of Enable-produced events throughout the year
• Assist with the physical setup and dismantling of events. Including managing contractors, suppliers and event equipment
• Create, manage and deliver a program of Community Events Admin and Finance
• Log venue bookings, budgets, and all recorded income in Priava
• Create client invoices, liaise with the Finance Team, and follow up on invoices
• Seek quotes aligned with Enable's Procurement Code and raise purchase orders
• Achieve targeted income through smart booking selection and balancing the needs of public use venues 
• Carrying out other duties as directed by the Deputy Head of Events

Skills and Experience:  

• Previous wedding / venue management experience with demonstrable experience of end-to-end events management
• Experience in budget management
• Line management experience in a supportive collaborative way
• Comfortable using essential office software like Outlook, Excel, and other databases
• Tenacity to seek out potential new business and client opportunities and confidence to work independently and lead from the front
• Patience and ability to negotiate professionally with suppliers
• Proactive approach and pride yourself on going the extra mile to create the best 5* customer experience as possible
• Excellent written and communicative skills with a high level of confidence speaking to members of the public, other staff, clients and senior management
• Ability to work under pressure and meet deadlines effectively
• Ability to work autonomously under the direction from senior team members
• Hold a full clean manual UK driving licence
• Comfortable working weekends, early mornings and late nights when required 

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts. 

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website. 

• The Queen's Nursing Institute is looking for a Senior Events and Programme Co-ordinator (Leadership) to join our supportive and friendly team. 
• The post holder has key responsibility for supporting our Leadership Programmes working alongside the Events and Membership Manager and the Director of Nursing Programmes (Leadership and Standards) to ensure work is covered by the wider team and to act as a central point of contact for partners and clients.
• The Programme, Network and Event Coordination Team is a key core team led by our Events and Membership Manager, responsible for ensuring that professional programmes, network and event support is provided to the QNI’s core programmes of work and the nurses in the team that lead them.
• The post holder will require the ability to work in a fast-paced response environment with a high level of efficiency and the ability to take initiative.
• Essential is the ability to manage, balance and prioritise several one-off tasks, while ensuring critical routine tasks still take place.
• While not a key prerequisite for the role, project management would be a skill that would be expected to be developed.
• The role will also pick up other co-ordinator duties as part of the wider team which is expected to work flexibly to cover the requirements of the organisation.

For the full Job Description and Person Specification, please refer to the Job Pack.

The QNI is the oldest professional nursing charity in the world and is a leading voice for nurses working in the community.  Our values of excellence, inclusivity, partnership, independence, advocacy, legacy and integrity underpin the charity’s strategic plan 2021-2025, which is included in the Job Pack.

Learning and Development: We are dedicated to the continual professional development of our employees and offer access to training opportunities.

We offer 25 days holiday a year plus up to 10% employer contribution to pension scheme and interest-free season ticket loans.

The Talent Set are delighted to be partnering with St Martin-in-the-Fields Charity on the recruitment of a Fundraising Coordinator for their fast-expanding fundraising team. 
 
What’s on offer: 
Salary: £26-£33,000 per annum dependant on experience 
Working Pattern: Hybrid working from their Bloomsbury office (Central London) 
 
St Martin-in-the-Fields Charity exists so that everyone has a safe place to call home, providing emergency financial help that can transform a person’s circumstances within days. The Charity also funds a range of projects across the UK, providing innovative services within healthcare, legal advice and mental health support to facilitate a long-term transition out of homelessness. The Charity is at a pivotal stage in their development, building on the hugely successful BBC Radio 4 Appeal that will enter its 100th Anniversary in 2026. 
 
The Fundraising Coordinator will play a pivotal role within the Supporter Services team, ensuring transactions and donations are processed according to strict guidelines. This role covers for the Supporter Care Officer during absences to maintain exemplary service, ultimately ensuring the development of long-term loyalty amongst our supporters. Key duties include: 

• Manage daily tasks including post opening, cheque processing and banking. 

• Work with CRM Manager to ensure all records are accurate and current. 

• Propose and collaborate on admin improvements within the Fundraising department. 

• Feedback on updates from the Fundraising Regulator and other key organisations. 

• Conduct Regular Giving admin, ensuring Donors are contacted for missed payments. 

• Undertake special projects as required, such as prospect research. 

• Serve as the secondary contact for supporter enquiries via telephone, email and mail. 

• Ensure Gift Aid Declarations are scanned and accurately processed onto Donorfy. 

 
We’re looking for the following skills and experience: 
  

• Proven experience of providing admin support in a fast-paced environment, ideally within the charity sector. 

• Proven experience of working in a customer facing role. 

• Familiarity with GDPR principles, ICO, HMRC and other relevant regulatory guidelines. 

• Experience in managing post opening and management activity. 

• Proven experience with offline donation processing, batching and banking procedures. 

• Experience of data entry techniques of working with a CRM to optimise data integrity. 

• Experience of and passion for delivery excellent supporter care. 

 
If you feel you have the skills, experience and passion to end homelessness in the UK, then we would love to hear from you! To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to every application. 
 
We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process. 

Business Support Coordinator

Location: Leeds, LS12 2AE

Salary: £24,020 - £30,790 per annum

Our client is one of England’s most successful home-grown charities. They provide free, confidential support for alcohol, drugs, housing, or mental health in friendly local places across the UK. They are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining their teams of passionate individuals, you will be contributing to making this happen.  You can really make a difference by believing in their service users and their ability to make positive changes when they don’t always believe in themselves.

The Role

An exciting opportunity to join their admin team as Business Support Coordinator. This role is all about providing business support to the Forward Leeds management team. This role would be well suited to someone who is extremely organised, methodical in approach and with proven business administration skills and has experience in minute taking.

Key Responsibilities

· To ensure consistency of approach with regard to systems and monitoring across the Units

· To collate FL systems data as required.

· Provide ‘document control’ to the Forward Leeds section of the company extranet.

· To provide direct admin support to the Directors and Management Team.

· To support the Directors to plan and organise meetings, Away Days, Conferences and events.

· To work alongside the quality and performance manager in Leeds and support them with regulatory compliance requirements and governance issues.

· To support the Forward Leeds Board and Intergrated Governance Board

· To support the Chairs of various meeting within the FL Governance Framework ensuring that invites, papers and actions are sent out in a timely manner.

· To attend meetings and produce efficient minutes within 7 working days.

· To work closely with the Directors, Quality and Performance Manager and quality team

· to provide on-going quality assurance support.

Skills and Qualifications

· Outstanding IT skills

· Excellent minute taking abilities

· Excellent organisation skills

· Proficient in Microsoft Office programmes

· Experience in gathering and collating data and producing financial and statistical reports

· Experience in producing high-quality written work

· Experience of Quality Systems

Benefits

· A rewarding role that allows you to make a tangible impact in your community.

· Opportunity for professional growth and development in the field of substance misuse and criminal justice.

· Collaborative and supportive work environment.

· Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)

· Annual leave purchase scheme

· Enhanced occupational sick pay

· Enhanced employer contribution to your workplace pension

· Death in service benefit

· Free Will writing

· Eyecare vouchers

· Blue light card discount

· Fantastic learning and development opportunities, including free training courses

· Work-life balance- flexible working and family-friendly policies

· Happy, Healthy You! – their wellbeing offers for their workforce

· Employee Assist Programme and the companies Support Networks

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website to complete your application.

The organisation welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or ag