Office Administrator Jobs

• Would you like to lead the political and government engagement strategy for the largest membership body representing the NHS? This includes exploring new relationships across both central and local governments, as well as how we can deliver consultancy support to our members and partners?
• Do you have a high degree of political awareness, a deep interest in current affairs and strong networking skills?
• Can you demonstrate excellent project management skills, with the tenacity to drive forward projects from inception to completion?

We would love to hear from you if have:

• significant experience in public affairs, either in-house, for an agency, or having worked in government or Parliament
• strong experience of providing communications counsel to senior colleagues, including the ability to deliver this advice autonomously and at short notice
• the ability to consistently horizon scan, model best practice and learn from success and failure to drive continuous improvement
• experience in line management and developing team performance.

About the role

The Senior External Affairs Manager is responsible for overseeing the NHS Confederation’s strategy for how it engages with central government, parliamentarians, political parties and national stakeholders so that the organisation can effectively influence on behalf of its members.

This post will support the expansion of the organisation’s political and cross-Whitehall connections and its public affairs ambitions following the 2024 UK General Election. The NHS is a major priority for the new government and we will increasing our political engagement on behalf of our members – both nationally and regionally as we respond to the government’s devolution agenda. 

This is a rare and exciting opportunity to be influence changes that could be in place for a generation. As such, we are looking for someone with experience in steering Parliamentary discourse, and on engaging constructively with the Government.

About us

The NHS Confederation is committed to promoting a diverse and inclusive environment for our staff. A place where we can all be ourselves and succeed on merit. We offer a range of inclusive employment policies including family friendly policies and flexible working and we have range of channels to support staff from different backgrounds including our staff networks and a staff forum.

The NHS Confederation is committed to being a flexible employer. We understand the value and benefit to our employees being able to work flexibly to respond to changing circumstances and we want to ensure we do as much as possible to help support a work life balance and take care of employee health and wellbeing.

You will receive an excellent benefits package, including 30 days annual leave, pension scheme, flexible working, salary sacrifice schemes and travel season ticket loans. 

Join the highly successful and award winning Independent Society of Musicians

Central London – Legal Officer

Permanent and Full Time – between £31k and £33k depending on experience

The award-winning ISM is the UK’s professional membership body for musicians. We are now looking for a highly effective Legal Officer to provide a wide range of advice to ISM members on matters such as unpaid fees, employment, freelance issues and basic contractual matters. Our new Legal Officer will also prepare advice materials for members and keep the legal sections of the ISM website up to date.

The ISM has seen considerable growth in recent years, with a current membership of over 11,000 professional musicians. The ISM is known for its excellent services such as legal advice as well as campaigning and professional development.

This job is for someone who can demonstrate knowledge of the law and/or experience of providing legal advice. You will be a committed and proactive individual who has good interpersonal skills and emotional intelligence. We are looking for a good team player with excellent written skills and great attention to detail as well as wanting to solve problems for members. An interest in the arts and music in particular would be advantageous.

You will be joining a professional staff team who are based in Bayswater, London. The role is permanent with at least three days a week in the office.

For a full job description for this role please visit the ISM website. 

To apply please send a full CV and covering letter saying why you are right the person for the job.

Closing date is Sunday 21 July at 9.00am. Interviews will take place face-to-face and applications generated by AI will not be considered.

Are you passionate about delivering exceptional customer service and have a flair for social media or community fundraising? We are looking for a dedicated Community Fundraising and Supporter Care Coordinator to join our client a dedicated animal welfare charity, this is an interim role requiring someone to start ASAP, they ask for 1 day per week in their London office, this will be for approximately 3 months with possible extension.

Key Responsibilities:

• Supporter Engagement: Provide high-quality supporter care through phone, email, and social media, ensuring personalised and timely communication.
• Community Fundraising: Collaborate with the Fundraising Manager to enhance supporter experience and manage key community fundraising events, including the London Marathon and other third-party activities.
• Relationship Building: Foster strong relationships with community fundraisers and volunteers to ensure successful event outcomes.
• Data Management: Utilise CRM systems to log interactions, gather insights, and optimise fundraising activities.
• Training and Support: Assist in staff training to continuously improve the quality of supporter care and engagement.

Skills and Experience:

• Extensive experience in customer service or supporter care.
• Exceptional communication skills, both written and verbal.
• Proficiency in using CRM systems.
• Strong organisational skills with attention to detail.
• Proven ability to meet fundraising targets and enhance supporter engagement.
• Ability to work collaboratively across departments and with volunteers.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

This is a great opportunity for a finance person to make a positive impact during a period of growth. The ideal candidate will be a part- or fully qualified accountant or qualified by experience, highly organised, have strong people skills, is a team player with an ability to look at the macro and micro pictures simultaneously.  SANE is a great place to work alongside passionate staff and volunteers who are keen to make a difference to those affected by mental health.

An interest in mental health is desirable but not necessary. 

You will:

Manage all finance systems and processes including payroll, pensions, and insurance.

Work with and provide support to the Board of Trustees, CEO and the Senior Management Team as well as support the needs of the office across the organisation.

Duties:

• Financial Records Maintenance:

- Responsible for the update of the chart of accounts and reporting tools to maximise reporting functionality.

- Ensure accurate maintenance of financial records on SAGE for the charity.

•  Support the Senior Management Team and wider managers in the production of budgets.

•  Provide timely financial information to managers for effective budget management.

• Ensure monthly management accounts accurately track restricted and unrestricted income, expenditure, and reserves.

• Monthly Reporting and Budgeting:

- Produce monthly management accounts and reconciliations - (including the Balance Sheet and Cash Statement).

- Prepare quarterly forecasts and annual budgets (including cash flow).

- Assist in the formulation and implementation of financial policies, procedures and controls.

• Financial administration, banking and payments:

- Manage payroll administration, pension postings, and HMRC payments.

- Process monthly payment runs.

- Monitor and review aged debtors and creditors with the relevant colleagues.

- Work with the fundraising team to oversee Gift Aid claims.

- Manage VAT input and reporting if required.

- Maintain and manage schedules for depreciation, prepayments, accruals & deferred income – posting monthly and quarterly journals as required.

- Administer the Fixed Assets register.

• Year-End Reporting:

- Responsible for year-end reporting and processes.

- Manage the internal examination/audit process.

- Ensure timely preparation and submission of statutory accounts to the Independent Auditor, Companies House, and Charity Commission.

• Governance and strategic finance:

- Produce quarterly reports for the Board and other financial statements in liaison with the Chair, Treasurer and CEO.

- Support the team to create accurate budgets for new funding applications.

- Support the team to accurately cost our services and products for sale ensuring we build in appropriate margins to support growth.

- Work with the Board and Senior Management Team to build financial resilience, diverse income streams and savvy approaches to grow our income and impact.

INTRODUCTION

St George’s Hospital Charity oversees over 220 Special Purpose Funds (SPFs) with a total value of over £4.5m. These funds hold donor-gifted and community-fundraised income, each with a specific purpose to support a particular ward, department, area of research or group of staff or patients. Every SPF has designated Fund Advisers, who are St George’s University Hospitals NHS Foundation Trust (the Trust) and/or St George’s University staff members with delegated authority to review and authorise expenditure approvals and applications for funding. There are over 500 Fund Advisers who need effective stewardship as significant stakeholders. 

ROLE PURPOSE

To manage the finance function of the charity and provide excellent finance support for the Senior Executive which will include:

• Maintaining a robust financial control framework and providing high quality timely financial management information to ensure effective decision making.
• Preparing annual financial statements and supporting an efficient external audit process.
• Supporting the annual budget setting and quarterly forecasting processes
• Leading on continuous finance process improvement and finance training for SGHC staff. MAIN

DUTIES & RESPONSIBILITIES

1. Staff management

1.1. Carry out all line management duties in line with organisational policy and procedure, including:

• Diversity and inclusion - encouraging an inclusive environment.
• Recruiting and inducting good quality staff
• Proactively addressing performance, conduct or other employee relations issues.
• Support and coach your direct report to ensure objectives and development goals are achieved.

2. Management of Income and Payments Processing Operations

2.1. Responsible for ensuring that all fundraising and investment income is accurately recorded in the finance system.

2.2. Ensure the reconciliation of all income data from the bank against Raiser’s Edge (CRM system) to ensure data is accurate and complete and then recorded in the finance system once reconciled.

2.3. Manage an efficient and effective Accounts Payable function, ensuring that the work performed by the Senior Finance Assistant is at the required standard.

2.4. Lead on all communications with internal stakeholders, including Trust finance and Special Purpose Fund Advisers, to resolve any issues arising and produce monitoring reports on a regular basis.

3. Transactional accounting and fund management

3.1. Ensure systems are in place to identify and correctly record restricted donations, so that these are properly monitored and utilised.

4. Financial Control Framework

4.1. In consultation with the Director of Finance & Operations, ensure that appropriate controls, processes and procedures are in place, regularly reviewed and assessed for operational effectiveness.

4.2. Review and update Finance Procedures and effectively communicate these to staff, arranging training where necessary, within the Finance Department and across the Charity.

4.3. Ensure effective maintenance of the balance sheet, including regular key control account reconciliations (bank and other).

4.4. Monitoring of balances with the Trust, ensuring these are promptly settled, with discrepancies investigated and resolved.

5. Management Reporting

5.1. Delivery of timely and accurate monthly management accounts for the Charity, including enhancing the production process and communication of timetables.

5.2. Co-ordinate the production of narrative reports to support review by the Director of Finance & Operations.

6. Financial reporting and audit

6.1. Lead the Finance team in the production of financial statements which are fully compliant with the Charity SORP to meet required audit and Board approval deadlines.

6.2. Lead the relationship with external auditors and all arrangements surrounding the annual audit fieldwork.

6.3. Preparing required audit documentation in accordance with agreed timetables. SGHC – Role Profile Page 2 of 2

7. Budgeting and Forecasting

7.1. Assist the Director of Finance & Operations in the production of annual budgets, working closely with budget holders within the Charity to ensure completed in accordance with agreed timescales.

7.2. Lead on the quarterly re-forecast process, producing relevant analyses to understand and monitor key changes.

8. Banking and Investments

8.1. Work alongside the Director of Finance & Operations to maintain a strong relationship with the Charity’s banking and investment managers and take the lead on the day to day administration of the banking arrangements.

8.2. Ensure that bank mandates are up to date.

9. Systems and Data

9.1. Finance system

• Liaise with Application’s Supplier and Trust Systems support team in the maintenance and development of the finance system, ensuring essential maintenance are carried out as necessary to prevent cyber fraud and maintain data integrity.
• Provide support to the Finance team for the accounting functionality within the finance accounting application and its integrated systems.

9.2. System maintenance and training

• Support the Director of Finance and Operations with managing user access, permissions and privileges on the finance system, ensuring that any changes to staff are reflected immediately.
• Ensure all new staff are trained on the Finance System and that current staff receive updates as necessary. Any other duties commensurate with the post as requested by the Director of Finance & Operations

Job title: Governance and Planning Manager
Reports to: CEO
Hours of work: Part time or Full time
Location of work: London WC1N 2BF - RSTMH is planning to trial home working for 1 day a week
Salary: £36,000 - £40,000 per annum
Job type: Permanent

Job summary

RSTMH is a global society of over 2,000 members and Fellows based in more than 100 countries, run by a small and efficient team based in London. This is a permanent role which could be part-time (at least 3 days per week) or full-time and will help improve efficiencies and planning across the society.

In this new role you would have oversight of the charity governance administration and help develop and deliver planning systems to increase efficiencies across all activities.This role would also provide administrative and project-based support to the CEO and Senior Manager and support the day-to-day effectiveness of the operations of the society.

The role is wide ranging and is an opportunity for someone to shape the society’s processes and systems to improve efficiencies. The key skills needed for the role include excellent time management, communication, and the ability to influence others. You will be able to take on board and understand large amounts of information, and translate this into effective systems. You will have experience of developing evidence-based systems and processes and

This role will report to the CEO and is full time and office based, with a current trial for Mondays working at home.

Key responsibilities

• Oversee the governance administration of the society including for the Board, Committees and strategy meetings and communications
• Develop and deliver effective planning systems for the society across all activities
• Develop and deliver systems to improve efficiencies in managing relations with the society’s networks of volunteers and other stakeholder groups
• Support the CEO and Senior Manager, Team and Operations to develop and deliver processes to improve the operations of the society
• Develop a good understanding of the society’s use of Civi CRM and other platforms to help develop processes and systems to improve integrations and efficiencies
• Provide training to members of the RSTMH team on new systems and processes
• Support the CEO and Senior Manager, Team and Operations, on administrative and project-based tasks
• Other support for the office, team and CEO as required

Job specification

Essential

• Commitment to RSTMH and passion for our work
• Excellent time management skills
• Excellent communication skills
• Ability to inspire others
• Meticulous attention to detail
• A self-starter, excited to try new things
• The ability to take in large amounts of data
• Accurate minute taking
• Well-presented and articulate
• Sound relationship builder
• Literate in IT systems and relational databases

Desirable

• Experience of administering governance activities
• Experience of working in global health
• Experience of delivering events
• Experience of managing a network of members
• Understanding of scientific publishing
• Experience of civi CRM

Closing date: 20th July 2024
We encourage you to apply as early as possible as we will be reviewing and interviewing candidates as they submit, and so may close recruitment before the deadline.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

Are you a skilled and knowledgeable fundraiser who can help us secure the funding we need to ensure that children and young people with special educational needs and/or disabilities (SEND) receive the education they are legally entitled to?

We’re looking for an experienced and ambitious fundraiser who is keen to develop their skill set across the fundraising mix and looking for an opportunity with strategic input. Making applications to trusts and foundations to secure grant funding will be the key focus of the role, so you will need to have a successful track record in either trusts and foundations or corporate fundraising with extensive experience of bid writing and stewardship. However, we are keen to develop other income streams over the next few years, particularly corporate partnerships and community fundraising so we are looking for someone who is interested in broadening their expertise.  

You will be stepping into a role with an established funding pipeline as we have secured a number of multi-year grants. 

You’ll work closely with IPSEA’s CEO and members of the wider management team to identify opportunities, develop relationships and compellingly communicate the need for, and impact of, the work we do.

The role is a full-time position (part-time also considered) that can be office-based, home-based or hybrid, with monthly visits to the IPSEA office in Takeley, Essex and/or London.

Next steps 

Visit our website to download our recruitment pack, and to apply. 

Deadline for applications: 5pm on Friday 26 July 2024

Interviews: 31 July and 1 August 2024

Since 1933, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded at the request of Albert Einstein, the IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster.

The International Rescue Committee UK is part of the IRC global network, which is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster. Through over 20 regional offices in cities across the United States, the IRC also helps refugees resettle in the US and become self-sufficient.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK was established in London in 1997 to support the organisation’s global activities and particularly to diversify its donor base and be able to better advocate with European policymakers on behalf of the people we serve. Since its establishment IRC UK has grown rapidly and is now acknowledged for its high-quality project management, technical expertise in governance and rights and economic recovery, and innovative thinking on early recovery and gender-based violence. IRC UK comprises approximately 240 staff.

IRC UK launched its first Resettlement Asylum and Integration (RAI) programme in the UK called RISE in 2021, working in partnership with local councils, to provide integration support to resettled refugees in Southeast England. The IRC now supports refugees and asylum seekers throughout England. In September 2023 we started delivering the Refugee Employability Programme (REP) in the Southwest of England, a programme to help support refugees into work.

The Purpose of the Role

The Community Outreach Worker will engage with clients and partners, assess program eligibility, and provide administrative support. This role focuses on recruiting participants, fostering community relationships, organizing events, and managing logistics. The goal is to support refugees, migrants, and vulnerable groups by ensuring they access necessary services and resources.

Key Working Relationships: 

Position reports to the Project Manager REP and will work closely with the integration and ESOL teams.

• Assess clients’ eligibility for the programme and maintain up-to-date knowledge of eligibility requirements and procedures.
•      Input client information into the Customer Relationship Management (CRM) and assist with tracking and reporting.
•   ​Research, identify and outreach to services and resources that could be useful to the clients.
•      Identify, collaborate and develop relationships with external partner organisations such as local council staff, charities and diaspora groups to promote the programme.
•   ​Manage inquiries via the email inbox to support partner and client engagement.
•      Arrange and facilitate information sessions online and in person to support participant engagement.

Administrative and resource distribution:

• ​Assist with project logistics, such as setting up the training rooms or events, preparing participant materials.
•      Collaborate with the team members to support in administrative tasks.
•      Organise clients travel and payment reimbursement process.
•      Work closely with programme teams and UK supply chain team to handlelogistics for delivery of IT equipment, and obtain and save IT equipment and client receipts. 

Essential:

• Ability to handle confidential documents and sensitive information;
•   ​Excellent written and oral communication skills: the ability to communicate effectively with colleagues, partners and clients.
•      Solid diplomatic and networking skills: the ability to manage a variety of internal and external relationships effectively.
•      Proficiency in using CRMs like salesforce and documenting work.
•      Proficiency in using Microsoft Office (Word, PowerPoint and Excel), experience using online platforms such as Microsoft Teams and Zoom.
•      Based in the South West of England with the ability to travel regularly across the region up to 50% of the time.
•      Strong organisational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines;
•      Ability to work as part of a team; 
•      Having additional language skills like Dari, Pashto or Arabic is preferrable but not essential.
•      Local knowledge of the South West Region and its various local organisations.

• Part-time (3 days per week)
• Permanent
• £30,500 per annum pro rata plus 6% pension contribution
• 28 days annual leave pro rata (on top of usual bank holidays)
• Arts Emergency operates a 35-hour week, we will consider compressed or annualised hours
• The role can be home or office-based, or hybrid. Given the nature of the role we would expect the Community Events Officer to be based in or near one of the three areas where we currently work: London, Manchester or Merseyside.

The Community programme provides a wide-ranging offer that supports young people to broaden their experiences of creative careers and cultural organisations, build connections with each other and with the industry, grow in their confidence to advocate for themselves and others, and successfully navigate their pathways into the creative and cultural sector.

The Community Events Officer is an exciting new role that will be responsible for planning and delivering a programme of events (in-person and online) that bring together members of Arts Emergency’s Young Community across networking, skills development and community-building opportunities.

PERSON SPECIFICATION

Qualifications
No specific qualifications are required for this role

Knowledge & Experience

• Experience of working with young people aged 16-25
• Experience of event delivery and administration in a related field (e.g. youth work, arts and culture, education)
• Experience of managing relationships with partner organisations and/or skilled volunteers
• Knowledge of the context and issues affecting young people aged 16-25
• Knowledge of the creative and cultural sector, especially in London, Manchester and Merseyside

Skills and abilities

• Good organisational, time management and communication skills
• Good problem-solving skills
• Capability in using standard office programmes, web-based apps, and databases

Personal qualities

• Commitment to Arts Emergency’s mission, vision, and values
• Passionate and driven to make a positive impact on the world
• Resourceful, with a ‘can-do’ attitude
• Willingness to work flexibly to meet the demands of the role
• A people person

KEY RESPONSIBILITIES

Programme delivery

• Develop and deliver an annual programme of in-person and online events across London, Manchester, and Merseyside for Arts Emergency’s Young Community, volunteers and Network Members
• Collaborate with Community colleagues to ensure alignment and crossover between in-person and digital engagement opportunities
• Provide event coordination support for Youth Collective activities, such as online meetings and residentials
• Produce reports about activity, outputs, and impact of the events programme as required

Programme administration

• Develop, test, and troubleshoot forms and processes within the CRM database to support the delivery of the events programme
• Ensure that all activity for the events programme is captured accurately in the CRM database
• Respond to queries about the events programme from Young Community members and Network Members
• Coordinate the administration of travel and access repayments

To apply:

1. visit wthe Arts Emergency website
2. download and read the Job Pack thoroughly
3. follow the instructions on how to apply stated in this document
4. Deadline to apply: 12 August 2024, 10am

Deputy Charity Shop Manager  

Richmond, North Yorkshire 

Part time (4 days, 30 hours), with flexibility for sickness and holiday cover 

We are committed to paying the Real Living Wage. 

 
About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer, healthier lives. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us taking action today to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. 

The Role 

Reporting to the Shop Manager, as our Deputy Shop Manager you will lead a team of volunteers to raise funds invest in achieving the charity’s goal to save lives in Yorkshire and portray the charity as a professional, credible brand which acts with integrity. You will also Provide excellent customer service, ensuring volunteers, donors and customers know how their contribution is helping the people of Yorkshire.

Specifically, you will: 

• Play an active part in running our shop in Richmond, supporting the Shop Manager in implementing processes and ways of working.

• Provide cover for days off, holidays and sickness as required, with possible occasional travel to other shops to provide support if needed by the charity. 

• Support the Shop Manager to maximise the income and profit of the shop through active stock management, replenishment, and rotation. 

• Manage the efficient and effective day-to-day operation of the shop in the absence of the Shop Manager. 

• Manage a team of well-trained volunteers in the absence of the Shop Manager and take every effort to create a happy retail environment. 

• Support the Shop Manager to ensure accurate accounting and handling of assets (items donated and money received). 

• Support the Shop Manager to ensure accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes. 

• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters. 

 
About You 

To be considered for this role, you will need: 

• To have experience of managing people/volunteers including recruitment and development. 

• To have previous retail experience in charity sector or commercial sector is desirable. 

• To ideally be educated to GCSE or equivalent.

• To be highly organised with good time management skills and the ability to prioritise workload and meet deadlines. 

• To have excellent communication and interpersonal skills with the ability to motivate self and others. 

• To be resilient and adaptable to change. 

• Demonstrably strong planning, guiding and motivation skills with a desire to successfully achieve targeted income is desirable. 

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 5 August 2024. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

Home based within South East region

About us

Our purpose is simple, to save lives at sea. Since the 19th century, our crews have been risking their lives to save those who are in danger of drowning.

Volunteering is at the heart of the RNLI, and we have over 35,000 volunteers in a variety of roles from operational crew and lifeguards to water safety and fundraising volunteers. This is a great time to enjoy the RNLI People Team as we regionalise the delivery of HR and volunteer service to the 6 RNLI regions.

Home based within the region, with regular travel to the regional office in Poole and other sites across the area, you will report to the Regional People Lead and work closely with the People Advisor. Understanding the opportunities within your region, working with the local leadership team and your peers in the wider People Team you will be responsible for supporting great ‘people’ service and delivery.

This role is home-based and includes extensive travel across the region, often outside of regular business hours. Occasional travel to our Support Centre in Poole is also necessary. You will also be required to support a volunteering helpline service for approximately 2 weeks a year (until 8pm weekdays and 10am – 4pm weekends).

Some of the benefits

• Flexible working
• 26 days’ annual leave plus Bank Holidays
• Outstanding pension scheme (contributions of up to 16% of basic salary)
• Life assurance
• Health and dental cash plan option

Your Role

We are seeking to recruit a Volunteering Adviser to join our team in the South East area. For us, this reaches from Swanage to Southend -on- Sea also includes London.

As a Volunteering Adviser, you will work closely with a range of stakeholders across the organisation, supporting the development of volunteering across the South East region, and the wider RNLI.

This will include:

• Implementation of initiatives to improve the volunteer experience.
• Developing sustainable opportunities along with taking a proactive approach to how we support and manage volunteers.
• Providing staff and volunteers with expert advice and guidance in all aspects of volunteering including areas such as recruitment, retention, problem solving and recognition.
• Supporting local implementation of the volunteering strategy.
• Assisting with the development of volunteer management toolkits and support managers in the use of these.
• Delivering volunteer management training workshops to diverse groups of volunteer managers both in person and virtually.
• Being an ambassador for volunteering and ensure it is championed at all levels.
• You will also be required to support a volunteering helpline service for approximately 2 weeks a year (until 8pm weekdays and 10am – 4pm weekends).

About You

To be our Volunteering Adviser you will need:

• Extensive volunteer management experience.
• Confidence in delivering face-to-face and virtual workshops.
• The ability to manage a complex workload.
• Experience in handling volunteering problem solving issues is desirable. In this role you will need to be able to work and plan autonomously. You will also need to have a proactive and flexible approach to work along with excellent interpersonal skills.
• This post requires a valid driving licence.

For more information and to apply, please visit our jobs page.

Closing date: 4 August 2024.

First interviews: 8 August 2024.

Second interviews: w/c 12 August 2024.

The RNLI is committed to safeguarding, ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach to proven incidents of bullying, abuse, harassment or exploitation. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

Our client believes everyone has the right to a safe, secure, and warm place to call home. Are you ready to go above and beyond to deliver the best complaints resolution service to their customers?

They’re looking for Complaints Resolution Partners to join their Complaints Resolution team in Peterborough.

About the role and person:

Monday – Friday
Permanent

Always motivated to achieve brilliant standards of service, their Complaints Resolution Partners provide a first-class customer experience based on trust with their customers. Whilst they endeavour to always provide the best customer service to ensure their customers feel safe and secure in their homes, things sometimes don’t go to plan. It can be a stressful time when things go wrong, so strong communication skills, empathy, professionalism, and resilience are key.

You’ll liaise with contractors and internal departments to thoroughly investigate complaints and gather evidence to provide clear, detailed responses to their customers and seek their feedback to resolve their complaints within set timescales and enable continuous improvement of the service. This is a great opportunity to make a difference for their customers and gain exposure across the business.

What skills/behaviours do you need to be a Complaints Resolution Partner?

- Excellent customer service skills with the ability to listen, put yourself in the customers' shoes, and respond objectively.
- Process driven with a passion for problem-solving and seeing issues through to resolution.
- Strong attention to detail when liaising and processing customer complaints.
- Strong written and verbal communication skills.
- Stakeholder engagement and influencing skills.
- Ability to manage workload and deliver against set timescales.
- Strong IT skills, including MS Office.

Location

The successful candidate will be required to live within a commutable distance to their Peterborough office.

They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.

They’ll provide you with the equipment and software that you’ll need for the purpose of your role; however, it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Salary

The spot salary for this post is £30,272 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.

What will you get from them?

In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and providing access to a wide range of internal and external learning resources.

You’ll also receive:

- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at manager’s discretion).
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking

Who is our client?

They own around 20,400 houses across the North, East, and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high-quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers come first. They are always at the very heart of their business.

If you feel great about putting customers first, then they feel great about you joining their team.

And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.

If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email them.

Please note candidates must have current eligibility to live and work in the UK; our client does not currently hold a sponsorship licence.

Join them and start your own journey. They aim to be number one, and you could help them get there.

You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator, etc.

REF-215 357

We are seeking a Finance Officer to carry out day-to-day financial administrative tasks using Rock UK’s Xero accounting system, ensuring accurate and up to date financial data is available. The role requires regular contact by phone and email with staff and suppliers and it is essential that the post holder can be personable, professional and can genuinely represent the Christian ethos and values of Rock UK to both Christian and non-Christian stakeholders.

The successful applicant will have an AAT Level 2 qualification in Bookkeeping or Accounting (or equivalent), experience of using accounting software, good written and verbal communication skills and a high level of accuracy and attention to detail.

Hours: 25 hours per week (ideally 5 hours per day, Monday to Friday)

Salary: £24,102 pro rata per annum

Contract Term: Permanent, subject to satisfactory references, a DBS check and a 6 month probationary period

Location: Head Office, Frontier Centre (Irthlingborough, Northamptonshire) with some home working by agreement.

About the role:

When someone sustains a spinal cord injury, it is a life changing experience.

Back Up’s Regional Outreach and Engagement team are the very face of the organisation and are based across the UK, working directly with spinal cord injury centres, hospitals – or indeed anywhere that people affected by spinal cord injury may be.

As a Regional Coordinator, you will build relationships and take ownership for what happens in your geographical area. Whether it be providing peer support to newly injured people in a clinical setting, facilitating wheelchair skills sessions, making referrals for ongoing support or supporting volunteers and fundraisers – you will be passionate about being able to demonstrate the impact of what we do, and will see for yourself how Back Up quite literally transforms lives.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.