Membership Operations Manager Jobs in East Molesey, England

Summary

As Health Systems Manager, you will play a pivotal role in transforming diabetes care and prevention across the UK. Working with extraordinary professionals in the health sector, you'll drive meaningful improvements for people with, and at risk of, diabetes. Your work will help health systems unlock their potential by supporting healthcare teams to make impactful changes. This is a unique opportunity to build on areas of strength and create conditions for lasting, positive transformation in diabetes care across the nation.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.

Interview date : 12 December 2024

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
• 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

In this role, you will lead the design and delivery of high-impact systems change and leadership programmes, that align with our strategic goals and support the NHS in achieving better health outcomes. You will work closely with national and regional colleagues to gather insights and shape our support offerings to meet the diverse needs of diabetes systems. As a strategic collaborator, you will build relationships with healthcare professionals, develop partnerships, and leverage insights to guide decision-making and program evaluation. Your leadership will empower teams to improve diabetes care, scaling the reach and impact of our work.

Ideal Candidate

We are looking for a dynamic, collaborative individual with a deep understanding of healthcare systems and a passion for improving diabetes care. You bring robust facilitation and coaching skills, enabling others to drive change within complex systems. You're adept at building partnerships and are committed to fostering diverse, inclusive environments where everyone's voice is valued. You are solution-oriented, have a track record of achieving strategic goals, and possess excellent evaluation skills to measure the success of our initiatives. Your commitment to ongoing professional development and team growth is essential to advancing our mission.

In this role, you’ll be at the heart of our mission, building partnerships that inspire community involvement, organizing impactful events, and recruiting dedicated volunteers. We’re looking for someone who’s not only organized but also skilled at nurturing connections. Whether you’re a teacher, event organizer, or volunteer manager, your ability to juggle multiple projects and engage with a range of stakeholders will be invaluable.

The Corporate Partnerships and Volunteer Manager is responsible for managing/maintaining our relationships with our longstanding corporate partners, and for recruiting and engaging their volunteers for our school programmes.

A key element of the role is identifying and presenting volunteer opportunities to prospective corporate partners, fostering new relationships, and expanding the organisation’s volunteer network. The Corporate Partnerships and Volunteer Manager will actively seek to diversify our corporate partnerships by engaging companies across wider industry sectors. 

In addition to recruitment, the Corporate Partnerships and Volunteer Manager oversees all volunteer logistics, including maintaining volunteer records and distributing relevant briefing materials to ensure volunteers are well-prepared for their roles. 

About You

The following skills may have been gained from a variety of previous roles. You may have managed volunteers or being an account/relationship manager for corporate clients. You may have been a teacher, managing classroom dynamics and education systems. You may have experience coordinating events or conferences where you were responsible for looking after delegates from booking to post event. Or you may come from a training provider or similar where you coordinated a calendar of events and interfaced with organisations and individuals.

Essential:

· Excellent relationship management of stakeholders.

· Confidence in public speaking and presenting opportunities to diverse audience and conducting one-to-one meetings and calls. 

· Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with stakeholders.

· Solutions-focused, with a forward-thinking approach to problem-solving and planning.

· Commercially minded, with a focus on identifying opportunities to upsell and create new revenue-generating volunteer programmes.

· Proficient in IT, with experience using Microsoft Office and platforms such as CRMs.

· Written and oral communication should be of a high standard

· Deeply committed to advancing social mobility and creating empowering opportunities for young people.

Desirable

· Experience working within a charity or in a CSR (Corporate Social Responsibility) department.

· Experience of collecting and analysing impact data

· Knowledge of the youth employment agenda and the labour market opportunities for young people

· Knowledge and experience of the Tower Hamlets area

· Experience of volunteering

This role will require an enhanced DBS check. We operate a safer recruitment policy and we will check on multiple references before employment starts.

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

As a charity, we could not maintain our reputation, the range of our work, or our digital presence, without the support of our business partners, sponsors, philanthropists and members. The Development and Advocacy Department is seeking to recruit a Patrons Manager to administer and grow this core membership function and to provide exemplary customer service. This role works within a small but dedicated membership team and is critical to the successful expansion and delivery of the function.

The ideal candidate will be a dynamic individual with good people skills, high attention to detail, and the ability to prioritise tasks. They will remain calm under pressure and be a proactive team player. They will be able to demonstrate:

• Relevant experience working in a membership organisation and/or with high-net-worth individuals
• The drive and strategic approach to deliver on opportunities for growth in revenue and membership in line with programme goals, with structured KPIs and ongoing targets
• Excellent face-to-face and telephone communication skills, including the ability to deal with high level donors in a professional and personable manner
• Understanding of ticketing in a Box Office environment (CRM and particularly Tessitura experience will be highly regarded)
• A clear and concise writing style with developed communication and rapport building skills

A working knowledge of our arts forms is not a pre-requisite but the ability to get up to speed on RBO membership products and services quickly is.

The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

Southall Community Alliance is a charity working in Southall that is looking to recruit an experienced, full-time Office Manager to deal with administrative and finance matters.

We are looking for someone who is passionate about working in Southall with its diverse communities and can act as the first point of contact for SCA. Their duties include managing the office budget, dealing with staff issues and establishing and maintaining policies and procedures. Our Office Manager will be the person who keeps our office running smoothly while also enabling fellow employees to succeed in their roles.

This post is subject to a 3 month probation period, an enhanced DBS check and satisfactory references.

Job Title: Office Manager

Duration: The post is funding dependant and subject to annual review.

Location: Southall Community Alliance, Southall Town Hall, 1 High Street, Southall, UB1 3HA

Hours: 35 hours per week

Salary: £28,000 per annum

Holiday Entitlement: 25 days

Reports to: SCA Director

Duties:

• To be the first point of contact for visitors and service users
• Helping establish and maintain office procedures
• To assist the Director with budgetary control arrangements, maintain accounts, salaries and efficient running of the charity
• To attend and take minutes of SCA Board meetings, Community Forum and other meetings, where required
• To type confidential reports and correspondence, ensuring compliance with GDPR and other statutory requirements and maintain files and the filing systems
• Use a range of software, including email, spreadsheets and databases, to ensure the efficient running of the office
• To ensure the dispatch of agendas, minutes and other relevant material relating to SCA meetings
• To prepare invoices, accounts, petty cash, spreadsheets, SAGE entries and diary management
• To ensure that SCA membership list is up to date 10. Record office expenditure and manage the budget
• Organise the office layout and maintain supplies of stationery and equipment
• Maintain the condition of the office and arrange for necessary repairs
• To respond to customer enquiries and complaints
• Review and update health and safety policies and ensure they are observed
• Arrange regular testing for electrical equipment and safety devices
• Taking inventory of office supplies and order and maintain stationary stocks and other office supplies
• To help maintain and update SCA website and social media
• To allocate work and supervise volunteers and be responsible for the smooth and efficient running of the office Attend training courses and sessions, as may be required
• To ensure inclusion and diversity in all aspects of SCA's operation and work
• To carry out other duties including outreach work, as may be assigned by the Director, from time to time

Person Specification:

Essential Characterisitics:

• Have at least two year’s experience of working in an office environment
• Ability to recruit, manage and supervise volunteers
• Strong IT and typing skills
• Excellent interpersonal skills and ability to communicate effectively, verbally and in writing, with a wide range of people
• Able to receive visitors and to deal with their queries, signposting to other agencies, where required
• Knowledge of office procedures and practices and advising of timely filing of returns etc
• Understanding of SAGE, bookkeeping, bank reconciliation or able to maintain financial records using web based financial systems
• Can demonstrate experience of purchasing and maintaining stationary stock and other office supplies/ equipment
• Experienced in dealing with work of a confidential nature, ensuring compliance with GDPR and other regulatory requirements
• Ability to prepare meeting agendas, minutes, finance reports and projections
• Experience of preparing newsletters, project monitoring reports, publicity and promotional material
• High standard of computer literacy, including experience of Microsoft Office – Word, Excel, Powerpoint etc
• Able to work with project partners and service users from diverse cultural and religious backgrounds within an equal opportunities’ framework
• The ability to manage your workload and supervise others concurrently
• Negotiation and relationship-building skills with a problem-solving approach to work
• Ability to manage SCA’s health and safety responsibilities

Closing date : Thursday 14th November – ONLY completed application forms will be accepted. CV’s are not accepted

Interview date : w/c 25th November 2024

Global Dialogue is an international philanthropy support organisation partnering with funders to advance rights, equity and diversity. Independent in status and global in reach, we provide funder networks, collaboratives and their partners with practical support and technical expertise to create lasting change.

We currently host seven large networks and collaborations, serving more than one hundred independent funders, including Ariadne, the network of European funders for social change and human rights; the Funders Initiative for Civil Society (FICS); the International Education Funders Group (IEFG); Migration Exchange; Philanthropy for Social Justice and Peace (PSJP) and Hamrah, an initiative to strengthen the resilience and increase the impact of a cohort of Afghan civil society organisations in exile. We’re proud to have incubated several influential, award-winning charities, including Each Other (formerly RightsInfo), IMIX and The Five Foundation.

Overview

The Operations and Systems Manager is a key role in the Operations Team and will focus on ensuring that our staff, all home-working and many based internationally, can engage positively with Global Dialogue’s operational systems and processes. The scope of the role covers IT and digital tools, digital security, data management, HR, insurance and travel, as well as the organisation’s equipment, and health and safety protocols.

Job Description

• Responsible for the maintenance and development of systems and processes that support Global Dialogue’s operations across a range of functions.
• Provide operational support to programme staff across the organisation as needs arise.
• Collaborate with Operations Team colleagues to improve cross-functional ways of working and play an active role in the development of projects that enhance Global Dialogue’s ‘offer’ to hosted programmes.

IT, Digital Security and Data Management

• Oversee Global Dialogue’s IT provision, managing the relationship with and acting as the main point of contact for our external IT support, as well as fielding programme requests and managing costs.
• Maintain an overview of Global Dialogue’s user accounts across SharePoint and other digital tools, ensuring pricing, licencing and permissions are effectively managed across all platforms.
• Maintain and develop Global Dialogue’s practice and policies in relation to GDPR, ensuring that they are applied across the organisation, and take ownership of the organisation’s SharePoint structure.
• Support the development of Global Dialogue’s digital security offer to hosted programmes, so that the organisation has the tools and infrastructure to respond effectively to associated risks/threats.
• Responsible for scoping and implementing digital solutions that effectively support business operations.
• Source and maintain an overview of Global Dialogue’s IT hardware, phones and other equipment, including managing logistics and the phasing out of old equipment.
• Help to keep Global Dialogue’s website updated, liaising with external web developers where needed.

People and Care

• Support internal processes and systems for starters, leavers and existing staff; maintain an overview of mandatory staff training, as well as ensuring compliance of health and safety in the context of remote working.
• Provide administrative support across contract management and compliance tasks, referring on and tracking progress where needed.

Travel, events and insurance

• Responsible for Global Dialogue’s insurance policies (office, events, travel), ensuring that they are up do date and reflect organisational needs, as well as dealing with insurance queries and processing claims.
• Oversees systems for managing international travel, ensuring that risk management protocols are followed, and advising on compliance as required.

Other

• Maintain an overview of the organisation’s memberships and subscriptions, ensuring renewals and payments are up to date.
• Help the team to monitor the dedicated info@ and operations@ inboxes, including logging, fielding, and actioning requests as appropriate, to ensure Global Dialogue responds effectively to the needs of hosted programmes

About the role

Join WorldSkills UK as a senior programme manager to lead the award-winning Centre of Excellence, where you’ll drive transformative change in workforce development and education on a national scale. We’re looking for a dedicated, results-oriented leader with a proven track record in managing and delivering impactful workforce development programmes. In this role, you will lead a team, ensuring high-quality outcomes, strengthening stakeholder partnerships, and making a measurable impact on teaching, learning and assessment across the UK.

Role purpose

The Centre of Excellence is WorldSkills UK’s flagship programme, dedicated to transforming the quality of teaching, learning, and assessment across Technical and Vocational Education and Training (TVET). This pioneering programme drives innovation and raises standards by delivering world-class training and development opportunities for educators, ultimately enhancing outcomes for learners and ensuring the UK’s global competitiveness in skills excellence. As Senior Workforce Development Manager, you will lead the programme management of the Centre of Excellence, playing a pivotal role in advancing its mission. You’ll oversee a growing network of member institutions committed to achieving excellence by integrating international expertise and best practices from around the globe. Your leadership will ensure the Centre of Excellence influences every aspect of teaching, learning, and assessment, setting new benchmarks that elevate the quality of education across the sector.

Key tasks and responsibilities

1. Programme management:

Provide effective programme management ensuring the Centre of Excellence operates at the highest standards, with strategic oversight of all workstreams, including stakeholder engagement, resource management, and performance monitoring.

• Leading the programme’s strategic planning and execution, ensuring that all workstreams—including budget management, timelines, and resource allocation—are closely aligned with overall objectives. Proactively address challenges to maintain programme momentum and achieve milestones effectively.

• Building and maintaining strong relationships with both internal and external stakeholders to support programme success. Facilitate effective communication and alignment across teams, partners, and member institutions, promoting active engagement and collaboration throughout all programme phases.

• Establishing and overseeing a robust framework for monitoring and evaluating programme performance, focusing on impact assessment and continuous improvement. Provide regular reports on outcomes and insights, manage risks to ensure programme goals are met, and utilise evaluation data to inform strategic adjustments that enhance programme effectiveness.

• Overseeing the marketing and communication activity to promote the programme, ensuring it is visible and well-positioned among key audiences and stakeholders. Collaborate with the marketing team to develop targeted campaigns that highlight programme achievements, generate interest, and enhance engagement within the Centre of Excellence network and wider education and skills sector.

2. Network member Management:

Lead and execute a comprehensive member engagement strategy, driving value through targeted onboarding, recognition programmes, and an evolving account management framework to foster long-term member satisfaction and retention. Oversee tracking and analysis to inform strategic improvements and identify growth opportunities that align with the Centre of Excellence’s mission to expand impact.

• Developing and implementing a member engagement strategy, ensuring that institutions gain significant value from their involvement in the Centre of Excellence to include a recognition and awards programme to reward and celebrate members’ excellent practice and engagement with the Centre of Excellence.

• Providing strategic oversight to the enrolment and validation process for new members, ensuring that new institutions meet the Centre of Excellence’s standards, and work closely with the Network Member Manager to streamline onboarding, guaranteeing a positive initial experience that sets the stage for long-term involvement.

• Overseeing the tracking and evaluation of member engagement, using data to identify trends and areas for improvement. Provide regular updates on membership retention, engagement levels, and impact to leadership, and work with the Network Member Manager to develop strategies based on these insights.

• Identifying growth opportunities and enhancements to the programme offerings that can address emerging industry needs, supporting the Centre of Excellence’s mission and expanding its reach and impact.

3. Workforce Development:

The Senior Workforce Development Manager will lead a team of High Performance Skills Coaches to design, implement, and continuously improve a world-class teacher training programme. By incorporating global insights and innovative practices, this role ensures that the programme enhances teaching quality and raises educator capacity to deliver world-class education.

• Utilising insights from international benchmarking and emerging trends from global partners to incorporate cutting-edge methodologies and world-class standards into the teacher training programme.

• Leading a team of Skills Coaches to guide the development and delivery of high impact teacher training experiences, focusing on practical and solutions focussed strategies underpinned by international best practice that improve teaching, learning, and assessment.

• Overseeing the planning and scheduling of training activities to align with the academic calendar, ensuring that sessions are well-timed and accessible to educators throughout the year. Collaborate with the Marketing and Communications teams to promote training opportunities, generate demand, and expand programme reach, actively engaging member institutions and their teaching staff.

• Establishing robust tracking and evaluation systems to monitor programme outcomes, using data to measure the effectiveness of training content and delivery. Analyse engagement and impact metrics to inform ongoing improvements, ensuring alignment with Centre of Excellence goals and maintaining the programme’s reputation for excellence.

4. General responsibilities for a Senior Manager

In addition to the key tasks and responsibilities set out above, all employees at this level are expected to:

• Manage, support and motivate allocated staff to successfully deliver activities/tasks.

• Manage resources (including staff, volunteers, suppliers, and partners) so that all project elements are delivered to acceptable standards on time, to budget and meet the required specifications and objectives.

• Contribute to a performance driven culture ensuring outcomes and activities are continuously monitored, reviewed, and evaluated against grant KPIs, resolving issues, and initiating appropriate corrective action.

• Establish a strong mechanism to measure impact, capture, report, and transfer intelligence across programmes of work.

• Produce requirement specifications in line with WorldSkills UK’s procurement strategies for all outsourced activity.

• Maintain WorldSkills UK’s established management policies for dealing with risks and issues for the Workforce Development team and the wider organisation.

• Contribute to the successful delivery of WorldSkills UK’s strategic priorities and annual business objectives.

• Promote and comply with WorldSkills UK’s Employee Handbook and the policies contained therein with particular reference to those related to Health and Safety and on equity, diversity and inclusion.

• Carry out any other duty as may be reasonably assigned that is consistent with the nature of the job and its level of responsibility. 

Person specification Key:

[E] Essential / [D] Desirable.

Qualifications and experience:

• Experience in leading and managing workforce development programme or membership management in Technical and Vocational Education and Training (TVET) [E].

• Experience working as a manager within education or business with a focus on TVET [E].

• Experience managing multi-stakeholder education and training programmes for TVET teachers and trainers [E].

• Experience in leading or managing large scale complex programmes in the publicly funded sector [E].

Knowledge and skills:

• Knowledge and understanding of current policies and reforms in further and higher technical education, apprenticeships, and T Levels [E].

• Strong programme and budget management expertise [E].

• Ability to implement change initiatives, focusing effort and commitment on making change work [E].

• Ability to absorb and evaluate complex information quickly and use this to construct and manage robust plans which deliver the required strategic objectives [E].

• Understands consequence of actions and long-term impact and / or wider implications of decision-making process [E].

• Ensuring issues, dependencies and risks are identified, assessed, mitigated; ensuring delivery is in line with organisational prioritise [E].

• Able to influence, negotiate and manage the action of others, including remote teams [E].

• Able to develop and manage highly effective relationships and coordinate a range of partners and stakeholders both internally and externally to successfully deliver objectives [E].

• Proven ability to drive member engagement and retention strategies [E].

Personal qualities and attributes:

• Very reliable and with a high level of probity [E].

• Able to work to own initiative with broad direction [E].

• Able to think creatively and solve problems [E].

• Flexible in working methods and ideas [E].

• Excellent team player and collaborative approach to work [E].

• Enthusiastic and able to motivate others [E].

Special circumstances:

• Prepared occasionally to work outside normal hours [E].

• Prepared to travel within the United Kingdom [E].

• Able to spend time away from home [E].

This role is office based (as above) but with flexible hybrid working. It is expected the postholder will attend the office at least once or twice a week.

Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, including part time, with suitable candidates.

25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.

Reasonable adjustments will be offered to all candidates and every stage of the recruitment process.

Join our clients team to oversee and enhance the entire membership lifecycle. This role is pivotal in managing membership applications, renewals, and accreditation processes, coordinating closely with voluntary assessors and committees through their CRM and software systems.

In this role, you'll lead the registration and accreditation team, ensuring efficient membership renewals, managing enquiries, and coordinating lifecycle communications. Responsibilities include overseeing member applications, maintaining registrant integrity, supporting assessment panels, and handling CPD audits. Additionally, you'll manage CRM processes related to memberships, address system issues, support financial workflows and provide insightful reports to the Board. As a team leader, you'll also line manage, develop and guide one team member, ensuring they are well-trained and that all processes run smoothly and efficiently.

Experience Required:

• Strong background in membership operations
• Proven experience coordinating customer service functions
• Familiarity with registration and professional recognition processes
• Experience in managing one or more direct reports
• Experience with CPD audits and course accreditation administration

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Westway Trust is seeking a highly committed and experienced Facilities Manager to join our thriving organisation based in North Kensington.

As Facilities Manager, you will oversee the maintenance and upkeep of Westway Trust’s properties, ensuring compliance with statutory obligations. You will manage both in-house teams and subcontractors to deliver effective and efficient facilities management, focusing on proactive and responsive maintenance across the Trust's land.

You will need to have the right blend and balance of technical and practical skills, legislative and commercial awareness, people management and facilities maintenance strategy formulation and delivery skills. You will also be committed to working for a charity supporting and enhancing the lives of people in the local community.

Key responsibilities of the role include but are not limited to:

• Actively procure and manage contracts and services providers.
• Management of hard & soft services.
• Managing the Facilities Maintenance team and subcontractors for organising day-to-day and reactive maintenance of Trust’s properties.
• Line management of the small maintenance team.
• Provide plant and asset performance reports to support future CAPEX projects.
• Responsible for the preparation and management of service charge budgets.
• Ensure the maintenance services fully meet both contractual and statutory requirements, including undertaking sub-contractor and in-house audits and monitoring KPI’s.
• Preparation of Risk Assessments and Method statements.
• Develop and manage systems for the ‘Control of Contractors’ including the delivery of permit-to-work systems.
• Develop a programme for improving the efficiency of plant across the Estate.
• Liaison with the Trust’s Property Management Team, to programme refurbishment works and ensure its delivery in a timely manner.

Qualification:

• Facilities Management qualification or relevant experience.  Formal H&S qualification.

Knowledge and Experience:

• Demonstrable experience of managing facilities across a diverse property portfolio.
• Demonstrable experience of the procurement of contractors and service providers for both hard & soft services.
• Experience of managing sub-contractor relationships and supply chain management within a multi-faceted operation.
• Experience in health and safety and risk management.
• Working knowledge of statutory compliance within the facilities environment.
• Experience in the development and management of PPM programmes.
• Experience in the understanding of COSHH.
• Understanding of EPC requirements..
• Experience of budget and project management.
• Demonstrable experience of successfully managing a team.

Benefits of working with us:

• Great location in the heart of Portobello, North Kensington
• Investor in People (IiP) employer
• Generous holiday entitlement of 25 days per year + statutory bank holidays
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Sick pay scheme
• Season ticket / bicycle loan
• Free eye test voucher

The application deadline is Sunday 17 November when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early.  An early application is strongly recommended.

The IS Support Manager oversees daily operations ensuring high levels of customer satisfaction. In this role, you will be responsible for managing day-to-day operations but also for elevating the quality and efficiency of technical support services provided.

The successful candidate will coordinate with various departments across the Gallery including the IS team, working closely with both technical and non-technical teams to provide a reliable, responsive, and proactive service experience. 

The Royal Institution’s beautiful Grade I listed building on Albemarle Street is a busy, multi-purpose, public, events venue, also providing office accommodation to the Ri team (approximately 60 staff) and circa 50 commercial tenants.

The Front of House team act as the public face of the Ri and as ambassadors for its various activities, including public lectures, membership, venue hire and exhibitions.  They have a key responsibility for the comfort and safety of all our visitors to the Ri and are integral to promoting the full range of activities and services that the Ri provides.

The Front of House (FoH) and Building Coordinator is central to ensuring the smooth running of the building and the consistent delivery of an excellent visitor experience. Responsible for managing the Front of House Assistants who deliver event logistics and an exceptional service for all who are welcomed into the building. The role is responsible for supervision of reactive and planned maintenance tasks and supporting Health and Safety management 

The facilities team strives to streamline processes with creative problem solving, looking to make cost saving improvements where possible. The successful candidate will be confident working in a people facing, fast placed environment, delivering a superb visitor experience, whilst ensuring admin and maintenance tasks are completed and FOH is running smoothly.

Do you have?

• Experience managing a public facing team.
• Experience managing the day-to-day operations of a public building preferably a charity or heritage organisation.
• Experience organising and supervising maintenance tasks, Planned Preventative Maintenance (PPM) activity and external contractors.
• Customer services experience.

Experience of using office equipment, switchboard and access control systems and knowledge of Salesforce CRM and Eventbrite or similar would be advantageous. 

Join the Chartered Institute for Library and Information Professionals (CILIP) as the Community Development Manager for Wales. Working three days a week, this permanent role is important in supporting our work in Wales and beyond.

Community Development Manager (Wales)

Part Time 21 hours per week | Remote | Closing Date extended to 17th November 2024
Salary: £18,870 per annum (pro rata to the FTE of £31,450)

Job Reference: CDMW01 (Please quote this on any correspondence)

The role of the Community Development (Wales) is both to inspire and facilitate the CILIP Cymru Wales Committee and to work on other important initiatives. These include promoting CILIP membership and services, overseeing projects in the country and working as part of a virtual team to help ensure CILIP’s broader strategy and plans work in a Welsh context, including use of the Welsh language.

As part of the Communities Team, the successful candidate will also with colleagues on UK-wide projects to meet CILIP priorities and cover one another’s work during planned absences.

This position, within the Communities Team, reports to the Communities and Partnerships Manager.

Key responsibilities include:

• Promoting CILIP membership and services including Professional Registration by means of in-person and online presentations.
• Working with existing Employer Partners and other key clients in Wales to help them get the most out of their membership.
• Working as part of a virtual team to help ensure CILIP’s broader strategy and plans work in a Welsh context including use of the Welsh language.

The successful candidate will have: 

• Good knowledge of the library and information profession
• Experience of devising and organising events
• Be able to work collaboratively and foster strong relationships with a wide range or internal and external stakeholders.
• The ability to work effectively under own initiative and as part of a team.
• Be highly organised and able to plan, prioritise and deliver.

This role is homeworking based in Wales. The role-holder will be expected to visit sites across Wales and to attend quarterly all-staff meetings in London with travel funded by CILIP.

We look forward to welcoming a dynamic individual to our team who shares our passion for advancing the library and information profession. 

About CILIP Cymru Wales

CILIP Cymru Wales carries out cross sector advocacy campaigns, runs a biennial conference, runs webinars and hosts an annual CILIP Information Day and AGM.  CILIP members in Wales have access to the Kathleen Cooks Fund, a benevolent fund that supports professional and service development.

Outstanding professional achievements are recognised by the Welsh Library Team of the Year Award which it organises.

About CILIP

The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.

This is a fabulous opportunity to join a modern charity and professional body which last year celebrated 125 years since gaining our Royal Charter with thousands of members in the UK and internationally. CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans that commenced this year. CILIP is a London-based charity with a friendly, hardworking team.

CILIP is an equal opportunities employer and committed to championing diversity, inclusion and representation. We particularly welcome applications from people from under-represented groups. For more information on how we are embedding diversity at the heart of CILIP and its work visit our website.

Registered Charity No 313014

Benefits

• 26 days' annual leave plus public holidays (pro rata’d for part time employees)
• The option to buy up to 5 days' additional annual leave (pro rata'd for part time employees)
• Generous pension scheme (Employer contribution of 10%, employee contribution of 5%) including death in service benefit
• Access to CILIP’s Employee Assistance Programme provided by Vivup
• Generous enhanced leave benefits, including occupational sick pay, maternity leave, paternity leave and carers leave
• Annual flu vaccination voucher
• Perkbox employee discounts and wellbeing hub
• Contribution to eye tests

We have an exciting opportunity for an enthusiastic, analytical and coordinated individual to join us as a Professional Networks Manager at the Royal College of Radiologists (RCR), a medical charity with a focus on supporting doctors to deliver medical imaging and cancer services. 

Our ambition is to continue making a significant contribution to supporting all of our Fellows and members to deliver the best care for patients, for their entire career regardless of where or how they practice. Sitting in our high performing Professional Practice & Quality Improvement team as the Professional Networks Manager you will have the opportunity to make your mark by leading and coordinating the work of the Professional Networks team, develop strategies for informing and supporting the decision to create specific networks and for enhancing networks and services. In this role you will have a real opportunity to make a positive difference to our doctors working in imaging and cancer care.

What you will do:

• Work with leading doctors across Clinical Radiology and Clinical Oncology in the planning, development and delivery of professional networks and communities of practice.
• Design and implement an approach to systematically evaluating the success of the networks that are built and maintained.
• Identify key areas of development or improvement, systematically evaluating and reporting on project and programme outcomes.
• Lead, motivate and coordinate the teams’ activities 
• Liaise with teams across the College ensuring they understand and have opportunities to promote their work through college networks.

What you will need:

• Track record of working collaboratively with internal and external stakeholders to shape and support networks or communities of practice.
• Effective interpersonal skills - skilled manager of people and able to build and sustain effective working relationships with various people
• Significant experience of leading and managing a team.
• Experience of budget setting 
• Strong communication skills
• Experience of working with high profile professionals and/or an understanding of the NHS, its structures and issues being faced in medicine and the healthcare workforce is advantageous.

If you are a high performing, proactive and a skilled communicator looking for your next challenge in an organisation with a great cause, please consider applying and finding out more about the role and the RCR in our Professional Networks Manager candidate pack.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

About us:

The National Rifle Association of the UK (NRA) is a registered charity with a Royal Charter and our current patron is His Majesty the King, who continues a long history of Royal patronage.

We greatly value our military heritage and close links with the UK Armed Forces which align to the NRA’s charitable objectives to promote and encourage marksmanship throughout the King's dominions in the interest of defence and the permanence of the volunteer and auxiliary forces, naval, military and air.

With over 90 members of staff and numerous volunteers the NRA represents some 53,000 marksmen and markswomen across its membership and affiliated organisations. The 4,000-acre Bisley Estate is home to the NRA; the charity had consolidated income in excess of 10 million in 2023.

Andrew Mercer, the current Secretary General and Chief Executive, will be retiring in 2025 after 12 successful and rewarding years with the charity.

Job Summary:

As Secretary General of the NRA and Chief Executive of the National Shooting Centre Limited, the NRA’s commercial enterprise subsidiary, you will be responsible for leading the management and operations of the organisations, as well as implementing the overall vision for the charity working with the Trustees. The role involves a high level of responsibility, with pivotal decision-making that affects the future of the charity and its beneficiaries.

Working closely with the NRA Board of Trustees and NSC Board of Directors you will develop the long-term strategy, and business plans of both entities and ensure they comply with the law and regulations applicable to each, but in particular the relevant Charities legislation.

As the main driver of the organisation, the Secretary General is ultimately accountable to the NRA’s council of trustees and works closely with them to achieve the charity's objectives.

Within this role, you will be expected to oversee all operations, including financial management, programme development, and stakeholder engagement. The Secretary General and Chief Executive will also be expected to develop and approve strategies for the charity and communicate them to internal and external audiences.

Acting as ambassador for the NRA and NSC, you will provide and be the public face for campaigns and build relationships with stakeholders in national and local government, the wider shooting community, media and business.

You will play a key role in motivating and engaging staff, membership, volunteers, and affiliated organisations.

What’s on Offer:

Competitive package including salary £110,000 – £125,000 dependent on experience

Benefits:

Excellent benefits package including 20 days per year + bank holidays + 3 days leave between Christmas and New Year, 5% employer pension contribution, colleague discounts on food, accommodation, and shooting.

Main Duties:

• Lead the development and execution of strategic plans, aligning objectives with annual budgets.
• Build and manage relationships with political, military, and governmental stakeholders.
• Monitor key performance indicators to assess financial health and organisational impact.
• Oversee all operations, including financial management and HR policy adherence.
• Represent the NRA and NSC as a national governing body and an important voice for the shooting community.
• Represent the NRA and NSC at public events and media opportunities.
• Ensure staff and volunteers are focused on the charity’s mission and objectives.
• Deliver business plans and strategies to increase revenue and reduce expenses.
• Make major decisions regarding operations and resources, ensuring the NRA’s growth and sustainability.

Personal Responsibilities / Duty Holdings:

• Range Safety Certificates: Oversee the safety of the Bisley rifle ranges with guidance from professional staff.
• Competency & Training Certificates: Ensure shooters’ qualifications on Bisley and MoD ranges.
• Registered Firearms Dealer / Explosives Licence: Manage the possession and use of firearms, ammunition, and components. The successful candidate will need to meet the application requirements in line with relevant firearms and health and safety legislation, including police background checks and medical assessments.
• Home Office Authorities: Maintain permissions for specialised firearms use.
• Member Director, British Shooting: Represent the NRA in the Olympic and Paralympic Shooting activities.
• Council Member, British Shooting Sports Council: Represent NRA interests in the wider shooting community.

About You:

The successful candidate will have a commitment to the NRA’s mission, emotional intelligence, and the ability to work collaboratively with the Board, senior leadership, and external stakeholders.

Knowledge / Experience

Essential:

• Degree in a relevant field (e.g., finance, business)
• Proven track record of managing medium to large organisations
• Substantial experience developing organisational strategy, driving growth, and managing change
• Experience working collaboratively with Boards
• Risk identification and management
• People management, especially senior management teams
• Engagement and relationship management with key stakeholders

Desirable:

• MBA
• Experience running a not-for-profit or charity

Essential Key Skills

• Strong leadership: Ability, to inspire, motivate, and delegate to staff
• Advocacy, engagement, and communication: Effective public and private representation of the NRA and its aims
• Excellent interpersonal skills: Able to engage with members, staff, senior government officials, military, and police
• High business acumen: Ability to generate new revenue streams and identify effective cost management strategies that do not materially weaken the efficacy of the organisation
• Quick learner: Ability to rapidly understand NRA and NSC issues and challenges
• Resilience: Capable of making difficult decisions under pressure
• Strategic thinker: Able to see the big picture and long-term vision
• Attention to detail and strong organisational skills

The role demands flexibility, including weekend work, to meet the expectations of stakeholders and volunteers.