Marketing And Digital Manager Jobs

Do you want a job where you can really make a difference?  Do you enjoy working with people?

We currently have an exciting opportunity to join the Carers Information Service as an Advice and Assessment Worker.

The Carers Information Service was established in 1997 and is part of the John Whitgift Foundation. We are a small, friendly team dedicated to providing free advice, information and support to carers in Croydon.

Offering a wide range of services including health and wellbeing activities, carer's assessments, respite care, bereavement support, digital and printed publications, meeting room hire and much more. We are supported by Croydon Council and work closely with colleagues across the borough from the voluntary and community sector, NHS, and local authority.

As an Advice and Assessment Worker your main responsibilities will be to carry out Carer’s Assessments, giving advice, information and support to adult carers who are looking after a relative, partner, friend or neighbour of someone who needs help due to illness, disability, or old age.

The ability to work well in a team is essential!

This role is for 35 hours per week.

As a Croydon Good Employer, we are recognised for ensuring our employees are paid a fair wage, for the support we provide to the local community, and the creation of job opportunities. 

All our staff benefit from a competitive remuneration package, including: 

• 25 days holiday plus bank holidays 
• Membership of a generous money purchase pension scheme for all support staff that includes 3 x salary life assurance cover.
• Free access to an employee discount Club, which offers discounted rates on a range of products and services, including insurance, holidays and travel, fashion and retail 
• Membership of the Bupa cash plan scheme, which gives financial support towards the cost of optical, dental, and medical costs as well as a free 24 hour advice line for all staff 
• A range of family-friendly benefits including, enhanced maternity pay and childcare vouchers 
• Season ticket loan 

Closing date: 6 November 2024

Interviews will take place on Monday 11th and Tuesday 12th November.

However, applications will be reviewed daily, and interviews can occur at any stage after applications are received so we invite interested candidates to apply as soon as possible.  We reserve the right to close this vacancy at any time.

Job title: Family Services Practitioner: Children, Families and Young People 0-19
Westminster, London
Hours: 35 hours (full time)
Salary: £32,642 per annum

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit a Family Services Practitioner to assist with the provision of our whole family holistic approach and to support parents and children in our Family service through a mixture of outreach support and the delivery of a range of learning and play activities. This is an exciting role in our Family Services team that will plan and support safe, creative, inclusive, and appropriate play and learning opportunities and assist in the planning and provision of practical help and emotional support to families experiencing short- or long-term housing and/or financial insecurity. The role is pivotal in reaching the Centre’s goal of helping children and families achieve improved long-term outcomes, greater resilience, and wellbeing.  

Please note that this role requires flexibility to allow for changes to the weekly rota to meet the needs of our clients. The Family Centre is open on Saturdays and will require some Saturday working. The work pattern rotates from Tuesday – Saturday or Monday – Friday.

Please refer to the job description for further information. 

In your cv and cover letter, please outline how you meet the requirements of the role, why you would like to work for us and what about your previous experience makes you suitable for this role. You must account for any gaps in your employment history. 

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration. This role requires an enhanced DBS check plus children’s barred list. It is an offence to apply for the role if the applicant is barred from engaging in regulated activity.

Benefits

· 26 days’ leave rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Access to Blue Light Card discounts

· Pension: stakeholder pension scheme and we will match employee contributions up to a maximum of 6%.

· Life assurance cover (after probation passed)

· Season ticket loan

· Training and development opportunities

Closing date for applications: Thursday 31st October at 9am
Interviews: w/c 11th November 

Please note that a test will form part of the interview, if you are shortlisted details will be provided to you in advance of the interview.

If you’ve not heard from us three weeks after the closing date, please assume you have been unsuccessful on this occasion.

Our Head of Membership Services will lead the development and implementation of an ambitious membership strategy and engagement plan, ensuring our offer remains competitive and meaningful, meets our members’ needs, and is responsive to feedback.

In this senior management role, you will be responsible for strategic and operational leadership of the membership team, ensuring that members have a positive and engaging experience, that their voices and interests are heard within RCEW, and their interests represented in decision-making.

You will lead on supporting our members to work within the framework of the Rape Crisis National Service Standards (2024), producing and updating guidance and information as necessary and facilitate the sharing of best practice through peer support spaces.

We require the post holder to be female - Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies. RCEW and local Rape Crisis Centres provide space where women and children who have experienced sexual violence and abuse are supported and can access services.

For full information on this role, including the key responsibilities and person specification, please view the job pack.

Applications close at 23:59 on Sunday 27th October 2024

The Organisation

ImpactEd Group supports education and purpose-driven organisations to maximise their potential. We do this by helping our partners to be consistently impactful and operationally sustainable. ImpactEd Group is made up of ImpactEd Consulting and its specialist practices, ImpactEd Evaluation, ImpactEd Philanthropy and our most recent practice ImpactEd Data and Artificial Intelligence. Drawing on our domain expertise and technical skills in these areas, ImpactEd Group aims to be the first port of call for leaders across the education ecosystem. Since being founded in 2017, ImpactEd Group has worked with thousands of schools and hundreds of organisations, serving more than a quarter of a million pupils annually. Our strategy commits to systemic impact by helping our partners to make better decisions. We also empower our team to make decisions on behalf of the organisation as part of our aspirations for employee ownership.

The Opportunity

We are seeking a Director to help lead, develop and grow our Evaluation practice. The Director will sit on our Practice Board and be a key part of the leadership team guiding the success of the practice both commercially and in terms of social impact.

We design and deliver high-quality research and evaluation projects that help our partners make better decisions for children using good evidence. We work with more than 1,400 schools and 80 education organisations each year, with a wide range of partners including schools and multi-academy Trusts, charities and edtech companies, and the public sector.

The Director role will lead business development and strategic partnerships, support and oversee evaluation delivery, and hold a number of strategic responsibilities. For the right candidate we hope it will be both a challenging and rewarding opportunity to shape the direction of a growing social enterprise and help our partners make better decisions to benefit young people.

Who we are looking for

We are looking for someone with experience in research and evaluation, business development, and leadership and management. We are particularly interested in experience of delivering quantitative impact evaluations, though are open to hearing from a range of candidates. Experience and understanding of the UK education system would also be an asset.

Why Us?

As an organisation we care about creating a meaningful place to work and supporting people to grow personally and professionally. These are reflected in our organisational values and our commitments to:

• Agile and flexible working: responsive management, flexible hours, hybrid or fully remote working

• Personal excellence: we invest significantly in professional development, including an external mentor, an individual CPD budget, and formal and informal training and support

• Mental health and wellbeing: access to health and wellbeing advice and free therapist support.

As a growing organisation we are committed to diversity and inclusion and providing a positive experience of work and maintain an annual EDI action plan, supported by a Board sponsor.

For the full specification of skills that we hope that the successful applicant will bring, as well as what we offer as an employer, please see the job pack.

This is no ordinary fundraising job! We wanted to call this position ‘Head of Minor Gifts’, but we worried it wouldn't hit your radar during your job search.

At One World Together we're turning the tables on traditional systems of finance for global development to get more funds, on better terms, directly to communities in the UK and globally. We’ve designed a new, affordable and citizen-powered model of philanthropy that dreams of (and is realising!) a community-centred future driven by passionate and committed Global Citizens.

We are seeking an experienced, part-time Head of Individual Giving to help build our small but growing movement into a thriving community moving towards financial sustainability. Alongside building a successful movement for Global Citizenship, you will foster long-term supporters through deepening our Global Citizens’ and donor journeys. You will support our income-generation through organising fundraising events and activities, spotting potential philanthropic and business partnerships and helping to build our long-term strategies for achieving organisational sustainability.

The post is one year in the first instance, with the hope that a successful campaign will secure the position into the future.

Role Description:

We are excited to grow our Global Citizenship membership and Solidarity Funds through nation-wide community building – can you help us do this?

We are looking for someone who shares our values of trust, solidarity and equity, who is proactive and imaginative in their approach to fundraising. One who is passionate about a fairer system and who is ready to nurture a new community-centred movement founded on the power of microdonations at scale.

This role will be our first dedicated fundraising position at One World Together. As the Head of Individual Giving you will be responsible for:

• Designing a nation-wide community building stragegy to grow our Global Citizens membership and Solidarity Fund;

• Deepening our Global Citizen donor journey and building long-term relationships with our members and other supporters;

• Organising One World Together virtual, in-person and/or hybrid events;

• Supporting the development of our ongoing ‘business for good’ campaign and working with the broader team to pursue other forms of fundraising as they arise;

•  Managing a community-building and fundraising budget.

We are a purpose- and values-driven organisation and are looking forward to meeting our perfect match in these areas. We want all interested candidates to know that we are not a target-driven organisation or one driven by the desire for endless growth. We have thoughtfully designed a model that ‘builds in’ financial sustainability and organisational stability, but recognise that we need to invest in a national community building initiative to reach those goals and our future community-centred impact potential.

The Values, Skills, and Experience We’re Looking For

• 2+ years experience in leading, designing and implementing local or national fundraising community building strategies and demonstrable understanding of their reach and/or impacts;

• An understanding of and experience in developing long-term supporter commitment through regular giving and partnerships with donors;

• A strong experience of managing fundraising campaigns through different social media platforms and digital marketing strategies;

• An understanding of how to reach different segments of the population with fundraising messaging, including young people;

• Experience with CRM software (we use Beacon) and Mailchimp for managing campaigns and donor communications;

• Project-management experience, including planning and budget management;

• A strong commitment to our values of trust, solidarity and equity – and an understanding of why these are so important in a fairer funding system;

• Exhibits a motivation for innovation, action and a belief in a better world – and the role of collective action in achieving this;

• Action-oriented, can thrive independently but also enjoys inspiring, coordinating and working with other team members;

• Adaptable and willing to learn in a dynamic environment, as this is a new role in a young organisation that may require flexibility and creative problem-solving.

Desired skills and experience

We don’t expect you to have all the skills and experience on this list. Plus, we want you to learn new skills in this role. If you are on the fence, please err on the side of applying.

• Relevant qualification in fundraising

• Knowledge of global development and the funding challenges in the sector.

• Experience with community engagement, fundraising, engaging with major donors, and grant writing.

• Brilliant people skills honed through experience working in hospitality, retail, finance, HR, or logistics.

• A willingness to travel, within and outside the UK. We are looking to grow our UK community of Global Citizens in the first instance, so we’d prefer you were UK-based.

Why we think this is an amazing role for YOU!

• Unique opportunity to accelerate your career in a transformative fundraising role, observing your social impact day-to-day.

• You’ll be joining a smart and dedicated team making progress on some of the most pressing funding questions worldwide in building global solidarity, strengthening community impacts and making positive change (see One World Together).

• You’ll not only be part of a global innovation making positive social change happen, but you’ll also play a key role in our dream of creating a community-centred future and a new community of Global Citizens.

• You’ll have the unique opportunity to help shape OWT’s fundraising strategy and practices from the ground up, allowing you to make significant impact and innovate in the field of community-driven philanthropy.

• You’ll be part of a team rooted in values over growth, getting the organisational foundations right for an equitable future.

• You’ll be a crucial part of building our community across a growing network of Global Citizens, supporters, and our incredible partners in Kenya, the UK and Zambia.

• You’ll work for a team that lives its values! We take a trust-based approach to working arrangements, allowing you to set your own working hours and work remotely from your own location.

• Generous training budget (£1,000) with flexibility to choose the right skills development for you in this role.

• Be part of our internal growth plans and our future fundraising strategy development. As OWT expands there may be opportunities for professional growth and advancement within the organisation.

• You’ll be part of deep-rooted social change that is already having huge impacts for our community partners - what’s not to like!?

To coordinate and grow York Mind’s community and events fundraising income through effective networking, event, and volunteer coordination.

This role sits within our Corporate Wellbeing Service team, where you will mainly work alongside our Head of Corporate Wellbeing Services and Corporate Fundraiser, to generate income for the charity through community engagement and events. You will be responsible for meeting the annual community and events income target. The role will require someone with strong organisational skills, and prior experience as a Fundraiser in another organisation. You will divide your time between developing, planning, and running events, supporting people to raise money on behalf of York Mind, and creating new relationships in the community, such as with schools and sports clubs. We have an annual calendar of both internal and external events, including our annual Mental Elf run, as well as challenges such as the York 10k and Yorkshire Marathon. Your role will be to fill events, and effectively steward and support people to raise as much money as possible through their participation. As part of your role in event coordination, you will be responsible for our fundraising volunteer base, including recruitment and effective utilisation of volunteers at our various events. Flexibility will be key, as some events happen on evenings and weekends. Another important part of this role will be engaging and developing relationships with community supporters. You should have strong interpersonal skills and enjoy getting out and about in the community (eg. sports clubs/community organisations) to grow our supporter base and look after those who we currently work with. Finally, the Corporate Wellbeing Services Team work collaboratively and therefore you should be able to work effectively as part of a team and be willing to support others in their roles to ensure the effective running of the whole department. For example, you may be involved in running campaigns and referring individuals to our training courses. This will require someone who is adaptable and supportive.

We're recruiting 2 x Community Education Officers to join the team in Merseyside. One role is available at 2 days per week, the other role is available at 4 days per week. Please make it clear the role type you are applying for in your cover letter.

Community Education Officer - Liverpool (2 days or 4 days per week)

Reporting to: Senior Project Manager

Salary: £24,375 per annum, pro rata (£9,750 per annum for 2 days per week, or, £19,500 per annum for 4 days per week)

Hours: 2 or 4 days (15 or 30 hours) per week, with flexibility of working hours (core hours 10.00-16.00) 

Duration: Fixed Term – 15 months

Start date: As soon as possible

Location: This role is based in Merseyside and is currently homeworking with travel within the region, and weekly in-person team meetings. We recommend that this role visits the London office a minimum of once a quarter.

Anti-oppressive statement: Feedback is actively seeking to move through an anti-racist and anti-oppressive journey in every aspect of its work. We acknowledge that the environmental sector is less open to people from under-represented backgrounds, and we are strongly committed to identifying and correcting where we may be perpetuating patriarchal, white supremacist values and other forms of oppression in our organisational culture, partnerships, and community work. We especially want to hear from you if you feel that you have lived experience of power structures preventing you from accessing opportunities like this. 

ABOUT US 

Feedback is a UK- and Netherlands-based campaign group working for food that is good for people and planet. We want a world where: 

• All people have secure access to delicious, culturally appropriate food that is nutritious and does not cause environmental harm 
• Global supply chains, farming and fishing contribute to food sovereignty, good livelihoods, mitigate climate change and enable nature to thrive 
• Communities have agency to create food economies that are inclusive, equitable, resilient and celebratory 

To meet these objectives, we carry out the following activities: 

• We delegitimize corporations 
• We ideate and advocate for policy change and regulation
• We nurture community agency 
• We widen our circle of allies 
• We change culture and public discourse 

ABOUT THE ROLE 

The Community Education Officer plays an important role in both collaborating with communities to take part in shared learning and disseminating findings to wider audiences throughout the project, informing how it develops and boosting its impact. You will work in partnership with individuals and their communities, under the supervision of the Senior Project Manager as part of the education and advocacy programme. This will include cooperative identification of changes to the food system in Knowsley in the last century, engaging project participants in discussing those changes and raising awareness to wider audiences, supporting the project to achieve its aim of creating a shared understanding and celebrating Knowsley’s heritage and influencing strategies to shape the future of the borough, through sustained, quality engagement. You will support the Community Research Coordinator to capture qualitative and quantitative data that will inform reporting and contribute project monitoring and evaluation, participant outcomes and signposting groups & individuals to project activities with the aim of improving community participation & influence in our work.

The post holder will need to be proactive, working both independently and as part of a team, whilst managing and prioritising a busy workload.

The main strategic aims this role is responsible for:

Aim 8: FAIR ACCESS TO GOOD FOOD  

By the end of 2025, low-income communities in the UK will have secure, dignified access to nutritious food with low environmental impact, challenging the supermarket redistribution and food bank model

Aim 9: COMMUNITY-ANCHORED FOOD ECONOMIES  

By the end of 2025, regional, participatory, celebratory food economies anchored in place and community will grow, challenging the corporate food model.

Key Responsibilities 

• Primary responsibility for leading the collaborative learning process with community stakeholders in Knowsley (e.g., community groups, local schools).
• Work with individuals, groups and communities to explore the food and farming heritage of Knowsley, creating a shared understanding of what came before Knowsley’s establishment as a Metropolitan Borough.
• Contribution towards the planning and execution of events and workshops in Knowsley in collaboration with the team at Feedback and key community stakeholders.
• Primary responsibility for creating educational resources from information obtained through delivery of Feedback Global’s Heritage Lottery Fund Project, to be utilised throughout this project and in future.
• Working alongside the project delivery team you will work to capture stories and knowledge about residents’ experiences of growing, producing and consuming local or seasonal food.
• Celebrate Knowsley and its heritage through the creation of projects and workshops in collaboration with key stakeholders.
• Create educational resources from information obtained considering the present and future possibilities.
• Capture stories and knowledge about residents’ experiences of growing, producing and consuming local or seasonal food over time.
• Work closely with stakeholders to reach project outcomes
• Produce tangible solutions to issues Knowsley faces
• Use information obtained for advocacy and campaigns to benefit neighbourhoods, change that improves land use, access to fresh locally produced food and creates upskilling and employment opportunities.
• Explore Knowsley archives to understand changes in land use.
• Collate a multitude of existing heritage materials whilst adding dialogue from living residents.
• Assist with the recruitment and ongoing communication between community curators.
• A commitment to the objectives and core values of Feedback - Collaboration, Celebration, Audacity, Solidarity, Impact.
• A commitment to Feedback’s anti-oppression work.

PERSON SPECIFICATION

Essential criteria:

• Excellent interpersonal and oral communication skills and the ability to work alongside a wide range of stakeholders.
• High level of IT skills
• Experience of engagement in local community settings.
• Knowledge and interest in food as a way to engage people in advocacy for change.
• Awareness of partners, stakeholders and projects within Knowsley and the wider Merseyside area.
• Ability to regularly travel in and around Knowsley (public transport, cycle or drive)

HOW TO APPLY

Please apply via Charity Jobs with a CV and cover letter (no longer than 1 A4 page) explaining how you meet the person specification and why you would like to work at Feedback. Please indicate on your cover letter whether you are applying to work 2 days or 4 days per week. Please view the full job description and person specification for more information.

Deadline to apply: 12pm, Monday 21st October 2024

Successful candidates for interview will be notified by Thursday 24th October 2024.

Interviews will be held week commencing 28th October 2024.

For any questions, access requirements, or if you require the job description in a different format, please contact us.

Due to internal promotion, we have an exciting opportunity for a Finance Officer known to Guide Dogs as an Accounts Receivable Clerk to join our Finance Team on a FTC basis until the end of June 2025.

This is a full-time role, Monday to Friday, with flexibility to work in a way that is best for you, with at least 2/3 days a week attending our Reading Hub in Burghfield.

The ideal individual will have a background in finance/accounts and a drive to make a positive impact. It is a really exciting time to join our Finance Team as we embark on our new Guide Dogs strategy. This role helps people with sight loss to live the life they choose by ensuring all income processing, banking and credit control functions are carried out appropriately.   

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred provisions that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. View our excellent range of benefits and how we can support on our website.

Candidate requirements
To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

• An NVQ or equivalent in accounting/business studies or relevant business experience.
• Recent work experience in a finance/ accounts department.
• Experience of working with and processing bank reconciliations.
• Previous experience of using computerised accounts packages, preferably in a high-volume processing environment.
• Experience of dealing with and resolving customer queries and issues.
• A thorough understanding of the principal functions of an accounts receivable department and an awareness of how the work impacts upon other departments.
• Knowledge of the principles of Gift Aid.
• An awareness of customer requirements in relation to accounts receivable, Gift Aid and Banking.
• Computer literate with experience of using excel and databases.

More details can be found in the attached candidate pack and job description.

Diversity
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity, and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability, or nationality.

We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

We reserve the right to close adverts earlier than the closing date.

The Head of Policy and Communications leads the full range of SIDA’s policy work: engaging with members and external stakeholders, recognising and acting on opportunities for influence, and leading influencing and communications with key audiences. The jobholder will also be responsible for the organisation’s communications strategy with a focus on encouraging greater interaction with members and raising awareness of global citizenship with the wider public.

The jobholder works with the Chief Executive on policy development, political engagement and organisational strategy development. They will bring substantial knowledge of the Scottish political and policy landscape with them to the role, alongside an understanding of how meaningful global solidarity is possible in the devolved and UK contexts.

They also share with the Chief Executive the role of representing the organisation in the public domain - to the media and in key forums and networks - with a particular focus on driving progress on the UN SDGs, building cross-sectoral partnerships and collaborations, and enhancing policy coherence for sustainable development, including in the context of the climate crisis and delivering a wellbeing economy.

SIDA has excellent working terms including a 4 day week agreement currently in place.

Position: Safeguarding Officer
Type: Part Time (28 hours over 5 days a week), 18 month Fixed Term Contract
Location: Office based in London, Cardiff, Edinburgh or Belfast with flexibility to work remotely
Salary: £20,632.80 per annum* (FTE £25,791 per annum) plus excellent benefits 
Salary Band and Job Family: Band 1, Charity

*you will start at our entry point salary of £20,632.80 (FTE £25,791) per annum, increasing to £21,922.40 (FTE £27,403) after 6 months service and satisfactory performance and to £23,212 (FTE £29,015) after a further 6 months.

This post is a fixed term contract (FTC) initially for 18 months, working 28 hours over 5 days per week.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. 

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. 

About this job

Are you an experienced and enthusiastic Safeguarding professional, with a strong interest in protecting adults at risk and children from harm, within the wider Multiple Sclerosis (MS) Community?

Based within our Helpline Services team, you’ll have responsibility for:

• Responding to concerns reported by staff and volunteers
• Leading the coordination of responding to safeguarding concerns
• Dealing with safeguarding issues (as they arise) and liaising with statutory services as needed
• Giving advice and support to colleagues and our volunteers in relation to safeguarding and disclosure checking
• Working collaboratively with colleagues across the society
• Liaising with external safeguarding agencies
• Embedding organisational safeguarding policies, procedures and practices across the society

You’ll have experience of working in a safeguarding customer-facing environment within the Charity or Public Service sectors. You’ll have proficient administrative and IT skills with the ability to work accurately, consistently and independently. You’ll ideally have had experience in supporting vulnerable people in person, over the phone and or online.

An understanding of safeguarding within the Charity and Public Service sectors is essential.

A satisfactory Enhanced Disclosure and Barring Service (DBS) Check without barring list check will need to be obtained to undertake this role.

The MS Society is committed to safeguarding and promoting the welfare of all who use its services and come into contact with the Charity.

Closing date for applications: 9:00 on Wednesday 30 October 2024

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

This Telephone Team Coach and Supporter Care Officer role is the perfect opportunity to build on your proven ability to get the best from individuals, teams and databases in providing inspirational customer/supporter service.

Greenpeace is an international network of non profit campaigning organisations operating in over 55 countries. Our independence and global reach enable us to stand for positive change through action in order to defend nature and promote peace. We investigate and expose global environmental problems, confront those in positions of power and present alternative solutions.

A key part of your role will be coaching our small team of in-house callers to make outgoing calls that build, retain and strengthen relationships with our supporters: welcoming, thanking and encouraging them to leave a gift in their Will for lasting impact.

You’ll also handle inbound supporter care across a variety of channels – including phone, email and social media – responding to questions and producing engaging personalised replies, as well as writing inspirational copy to answer regularly asked campaign questions.

Location: Islington, London. Our hybrid working model enables us to enjoy the benefits of both office based and remote working. We ask that staff work from the office in Islington 40% of their time, with 20% required as a minimum. Reasonable adjustments as well as specific office based needs will be considered for those with long term health conditions and disabilities.

What we're looking for:

• Experience of coaching and motivating a team to achieve fundraising or supporter experience targets and managing individual performance, holding team members accountable for hitting their goals.
• Experience in a customer or supporter service environment, with the ability to answer large volumes of public enquiries across all communication channels.
• Experience using databases (CRMs) to run regular reports on calling campaigns and individual performance, with the ability to disseminate key insights and data to relevant stakeholders.
• Excellent written communication, with the ability to write engaging responses to enquiries, judging the appropriate tone and content to be used.
• Emotional resilience to recover quickly from setbacks, keep positive and maintain perspective while navigating negative, challenging or emotive interactions.
• Excellent organisational skills, with the ability to prioritise and organise your own work, follow agreed work-plans and meet deadlines.
• Genuine interest and enthusiasm for environmental issues and the work of Greenpeace, with a passion for sharing this with our supporters.

We give you:

You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.

We are happy to consider flexible working requests as part of the recruitment process. 

Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.

To Apply

For further information and to apply please click the apply button. 

Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law

CLOSING DATE: 9.00 am 23rd October
INTERVIEWS: 5th and 6th November 

This is a great role for someone looking to join the charity sector. You will work as part of our Supporter Engagement team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s & Colitis UK through building excellent relationships via a variety of communication channels.

Salary: £20,570 - £24,000 (FTE) per annum, depending on experience

Hours: 35 hrs FTE

Place of work: Hybrid/Flexible/Hatfield (minimum of 2 days per week in the office)

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2024, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

You will be integral to achieving our strategic priorities of generating income through repeat support, and providing exceptional supporter journeys for our community, ensuring they feel valued and engaged.

Providing excellent customer care, engaging and involving and inspiring all supporters of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. To be integral to achieving strategic Income Generation priorities, including raising funds from supporters through exceptional standards of supporter stewardship, and to deliver administrative support for the Income Generation Team.

About You

You will have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.

You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required. 

Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail. If you like the sound of our role then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion.

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

How to apply

If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact Natalie Wood, Supporter Engagement Manager.

Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack found on our website.

Closing date: Monday 28th October 2024 – 9am

Please note: no applications will move forward within the recruiting process without a supporting statement.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

We are seeking a motivated person who is passionate about education for social justice to design, plan and deliver courses and workshops on various subjects related to co-operative leadership, education and working practices.

Activities will include the design and development of high quality learning materials, including digital and online resources, the delivery, assessment and evaluation of courses (in-person, online and blended), and contributing to the development of the College curriculum plan.

Salary: Up to £26,240 pro rata (based on 28 hours per week)

The role is home based, with regular travel to Manchester and with some additional travel across the UK and abroad. You’ll need to be a self-starter, highly organised and able to prioritise your workload.

If this sounds like the role for you, find out more by reading our candidate pack and apply today!