Learning Coordinator Jobs in Bexleyheath, Greater London

Reporting to: Service Delivery, Support Manager

Location of work: Flexible. This post holder will be based at home. The role will require irregular travel throughout the UK with minimal overnight stays. 

Contract type: Temporary. Term time only. 5 days/35 hours per week, although flexible hours may be considered.

Contract Length: 1-year fixed term with the possibility to extend.

Salary: £25,500 FTE (pro rata to reflect term time only working pattern to £22,440)

BACKGROUND    

Magic Breakfast is a registered charity providing healthy breakfasts to children and young people in the UK who arrive at school too hungry to learn, and expert support to their schools. Over 300,000 children and young people are on roll at Primary, Secondary, ASL / Special Educational Needs Schools and Pupil Referral Units that the charity works with, in disadvantaged areas of Scotland and England. Providing breakfast ensures that children start their school day with the energy and nutrition they need to be able to make the most of their morning lessons.  Magic Breakfast also undertakes research, and campaigns for long-term solutions to end hunger as a barrier to learning. 

JOB PURPOSE  

Magic Breakfast’s mission is to end child morning hunger in the UK now and for good. The Service Delivery Support Coordinator will support the growth, membership and data management of our Service Delivery footprint across the whole of the UK.   

KEY RESPONSIBILITIES:   

• To ensure membership renewals of supported schools are processed each year including contract renewal and payment as well as disengaging schools. 

• To ensure accurate impact and performance reporting for each school is reviewed and sent to the relevant Engagement Partner including Local Authority Impact reports.

• To ensure our expression of interest list is up to date with all relevant information captured.

• To recruit schools through either our expression of interest list or through commissioned income contracts ensuring discussions on provision type and set up including advising engagement partners and operations of new schools and requirements.

• To ensure all service delivery general enquiries are picked up and responded to.

• To support with the booking of meetings and travel and any other required administration and coordination tasks across Service Delivery.

• To ensure all data held is accurate and up to date. 

General:   

• By contributing to team meetings, sharing best practise and support colleagues and team members where necessary in line with Magic Breakfast’s ways of working. 

• By helping to maintaining a positive working environment; keeping the vision of Magic Breakfast at the heart of everything we do. 

• By upholding a culture that keeps children and young people at the heart and encourages our values of openness, collaboration, bravery, compassion and a solutions-focussed approach. 

• By working collaboratively across the organisation to build good working relations. 

• By adhering to all Magic Breakfast policies and procedures. 

• By ensuring everything is compliant with current legislation, policies and procedures. 

• By undertaking any other duties commensurate with the role. 

PERSON SPECIFICATION  

Skills and abilities   

• The proven ability to communicate messages confidently, engagingly and with impact across a variety of audiences. 

• Possess excellent communication skills, organisational skills and stakeholder management capabilities.

• High level of competency in the use of Microsoft Office packages and Salesforce or a similar CRM 

• Good use of judgement in terms of when to escalate and when to delegate.   

• Confidence in using Microsoft Word IT packages.   

Knowledge and experience   

• Experience of customer support. 

• Experience of engaging with customers. 

• Experience of working against targets.

• Working remotely with multiple customers and stakeholders. 

• Demonstrate working knowledge and understanding of the charity and education sector along with a commercial awareness.

• Be a collaborative team player with the confidence to effectively contribute remotely across teams and departments.

Other   

• Share a passion and commitment to Magic Breakfast’s aim of alleviating morning hunger as a barrier to learning for children in the UK.

• Embody the charity’s values, behaviours and ways of working.

• Demonstrate positive mindset, flexibility and openness to agile working and change.

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.

Please find attached our job pack

APPLICATION PROCESS

While Magic Breakfast welcomes applications from everyone, to better serve its communities it has identified that we would particularly benefit from: young people earlier in their careers, people who have lived experience of poverty, navigating socio-economic adversity or were eligible for free school meals, and people from a minority ethnic background. 

Should you wish to discuss the role before applying please email our People and Culture Team, recruitment @magicbreakfast . com

Closing date - due to a high volume of applications, this role will now close Thursday 23rd January at 11:30pm

Shortlisting - 3rd - 5th February

1st round interview - 13th - 14th February

2nd round interview plus an Informal interview - 19th February

We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

This is an exciting opportunity for an experienced project manager and effective communicator with an understanding of Health and Social Care legislation.  As Carers Hospital Support Coordinator, you will be responsible for coordinating an effective support service for family carers who support patients in hospital with the aim of reducing and avoiding hospital readmissions and supporting carers to sustain the caring role.  You will be working in hospitals settings across Redbridge, to provide comprehensive support and information to families and carers. To raise awareness of carers’ needs with professionals in the hospital environment and contribute to carer friendly policies. Your role will be key to the early identification and referral of carers to RCSS and other support services. 

The post holder will need to demonstrate a good understanding of health and social care legislation, be confident in liaising with professionals at all levels and ideally have experience of working with carers or having undertaken a caring role.  The role requires delivery of advice, information and informal advocacy and peer group sessions to carers. The post holder must have at least 2 years’ experience of successful project management and be able to set, record and evidence outcomes.

This new work is funded by the Department of Health and Social Care (DHSC) as part of the Accelerating Reform Fund. Redbridge is one of 7 North East London (NEL) boroughs funded to deliver Carers Hospital Support Coordinators.  The post holder will liaise with fellow Hospital Support Coordinators across NEL to develop effective peer networks and contribute to learning and impact reporting.  This is 12 month fixed term post with the possibility of extension subject to funding. 

Open Age is seeking a dynamic and enthusiastic Development Worker to help expand and enhance our successful Men's Programme, the Men’s Space. Managed by the Men’s Space Programme Coordinator, this important role at Open Age will help older men improve their health & wellbeing with a dedicated group activity programme.

About Open Age

Open Age is a charity committed to improving the lives of people aged 50+ by supporting them to stay physically, mentally, and socially active. We do this through the provision of a unique programme of 250+ group activities, trips and events running every week – including physical activities & sports, social groups, arts & culture sessions, learning & skills courses, and more!

In addition to our fun and impactful group activities, Open Age also has a dedicated Outreach & Support Team who work to connect local older people with the charity and wider community. This Team offers a range of short-term 1-2-1 support for over 50s who experience barriers to connecting, such as becoming an unpaid carer or living with reduced mobility.

About the Project & the Role

We work with over 4000 older beneficiaries here at Open Age and just 19% are men. Our Men's Programme seeks to encourage more older men to connect with Open Age and their wider communities by offering dedicated activities, opportunities and support for local men age 50+.  Every session is designed to help foster a sense of community and improve mental health & wellbeing.

The Men’s Space at Open Age currently offers weekly sessions including physical activities, social events, and cooking sessions, as well as a range of monthly health & wellbeing workshops and fun trips.

What you get in return

You will be working in a passionate and enthusiastic team with a strong vision and ambition in striving to enrich the lives of older people.

We offer 25 days leave (pro rata) plus bank holidays and 1 extra day off for your Birthday and occasionally additional paid leave over Christmas period is given.

Employer and employee contribution to pension in line with auto-enrolment pension requirement, 3% employer contribution

Hybrid working, offering a flexible combination of office and home-based working depending on your role.

Access to the Cycle to Work Scheme through salary sacrifice.

We are London Healthy Workplace Award accredited and proactively invest in the health and wellbeing of employees supporting fair employment practices and a better workplace. 

Regular staff social events.

Training opportunities.

An inclusive work environment welcoming people from all backgrounds, sexuality, ability, race, ethnicity, gender and age.

Applying for this role:

To apply for this position, please submit your CV and cover letter, outlining your suitability for this role (no longer than two pages) to job website. CV’s without covering letters may not be considered

The closing date for applications is 9am Monday 10th Feb 2025

Interviews will be held after the closing date.

Please email us to ask about any reasonable adjustments you may need to be able to apply to this role.

Interview dates: Week of 10th Feb 2025 (if not held right away)

The successful applicant will be required to undergo an enhanced DBS check. 

Equal Opportunities:

Open Age is committed to promoting a diverse and inclusive community. We welcome applications from all backgrounds and experiences.

Young Adult Carers Service Coordinator

Carers’ Hub works to improve carers’ lives in Lambeth through quality services and community engagement. We are an independent local charity, who work with carers aged five upwards. Whether financial, educational or otherwise, they seek to limit the challenges that carers face and achieve this by improving carer’s wellbeing, connecting carers to support and training opportunities, awareness raising and influencing local policy. We are now recruiting for a Young Adult Carers Service Coordinator to join our team.

As the Young Adult Carers Service Coordinator you will: 

• Deliver an engaging, accessible range of workshops, social activities and one to one support for our young adult carers, working to targets and ensuring timely and accurate reporting to funders.

• Support the wider young carers service by being a first point of contact for telephone and email enquiries. 

• Develop external relationships and communications in a way that promotes the welfare of carers in Lambeth and enhances the image of the organisation. 

• Work with the Carers' Hub team to support our wider organisational objectives and helping out with events, communications and other ad hoc work.

To be considered for this role you will have experience of working with vulnerable young people and managing complex cases as well as knowledge of safeguarding protocols including referring and escalation to Children’s Social Care. Candidates with a professional qualification in health and social care, youth or community work, and/or direct experience of delivering family focused interventions are encouraged to apply. 

Please note, this is a part-time role, 21-hours per week, ideally spread across 3 days. You will be based on site at our Brixton office, with the option of home working 1 day per week, as well as outreach/in the community. You will be required to undergo an Enhanced DBS for Adults and children. 

As the Young Adult Carers Service Coordinator you must be:

• Available to work between 9am to 6.30pm between Monday and Friday (with regular evening and occasional weekend work)

• Willing to travel within Lambeth

• Willing to undergo a Disclosure and Barring Service check

What can we offer you?

• Professional development,  induction,  ongoing training and support

• Hybrid working

• Permanent contract

• Holiday pay and pension

• Travel reimbursed

Closing date: Friday 14th February 2025

Interviews:  Monday 24th and Tuesday 25th February at 336 Brixton Road

The Team and HR Coordinator will help ensure that Purposeful Ventures runs smoothly and efficiently. You will work closely with the COO and Head of People, taking a proactive and varied role in the running of Purposeful Ventures, our office and facilities, and leading on the coordination of our HR administration. You will be anticipating and responding to team requirements so no two days will be the same – for example, signposting staff, supporting set up of project workshops, arranging team away days, minute taking, issuing contracts and welcoming and orientating new employees. Working with Purposeful Ventures colleagues, you will help make sure staff are supported in HR and administrative matters and that they have an exceptional employee experience at Purposeful Ventures.

This role would suit someone keen to gain exposure to the breadth of operational functions and further develop their expertise in HR. The Team and HR Coordinator will be organised and will have fantastic attention to detail, a strong can-do attitude and a willingness to proactively contribute to the team in multiple different ways. You will enjoy working flexibly and collaboratively and forming strong relationships within Purposeful Ventures and beyond.

At Purposeful Ventures you will find a great team of colleagues and a supportive and flexible working environment where your skills will be valued and developed. We can offer training opportunities to help you grow professionally, including CIPD qualifications.

We are looking for an experienced Learning Events and Courses Officer to join our Learning team. This is a great opportunity for a creative and innovative events professional looking for their next defining role to join the Royal College of Radiologists (RCR), a charity that focusses on supporting doctors to deliver medical imaging and cancer services.

The Learning Events and Courses Officer will be joining our dynamic team at a pivotal time as we redesign and develop new and existing learning products and drive forward our global ambitions by creating and delivering an exciting programme of annual events. 

The postholder will be responsible for developing and delivering new and complex products (events and courses delivered in the UK, globally, online and in person) which are part of the wider RCR Learning Offer for RCR members and Fellows at all stages of their careers as well as delivering complex events and courses that feature as part of our annual programme. 

This role is also vital in enabling and facilitating collaborative working with our learning faculity groups and Strategic Board as we continue to establish and evolve working relationships with key stakeholders, subject matter experts and clinicians. 
The ideal candidate will be proactive, having strong verbal and written communication skills and bring expertise and market knowledge to advise on latest trends to support event delivery.

What you’ll do:

• Develop and deliver from start to finish several complex events and courses annually. 
• Lead the delivery of pilot products and events end to end. 
• Work closely with subject matter experts to generate inspiring and up to date programmes.
• Produce accurate budgets for live products, including direct costs, as well as forecast delegate and sponsorship income.
• Pro-actively contribute to evaluation of pilot products, feeding back on logistical and operational learning and recommending next steps. 
• Lead secretariat responsibilities.
• Monitor and respond to queries about the overall RCR Learning activities via telephone and email.

What you’ll need:

• Experience of delivering end to end event management across in person, online and hybrid formats using interactive technologies and facilitation techniques.
• Experience collaborating closely with external stakeholders to develop and deliver content.
• Experience in data collection and analysis to evaluate activities, generating reports containing actionable recommendations.
• Experience creating and managing robust budgets for a variety of activities.
• Experience providing high quality customer service to stakeholders.
• Experience in process development and improvement.
• Proficient user of Microsoft packages 
• Effective interpersonal skills 

If you are looking for an exciting and impactful role that supports doctors' learning and development, find out more in the Learning Events and Courses Officer candidate pack. 

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

JOB PURPOSE

We are looking for a confident communicator for the permanent role of Communications Coordinator, within our Communications team. 

Reporting to the Senior PR Manager, the Communications Coordinator is a key member of the team, providing support across all the charity’s communications activity. 

The Communications Coordinator provides key support such as content research and creation, and assisting with PR campaigns, events and digital communications (social media and website). They also provide key administrative support for the Communications area, to help deliver reporting, tracking and compliance.

The individual will have the opportunity to gain experience across multiple communications, awareness raising and fundraising activities, helping to connect our supporters and new audiences with the refugee cause and UK for UNHCR’s work.

WHO WE ARE AND WHAT WE DO

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING  

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.  

UK for UNHCR is proud to have a Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

ROLE RESPONSIBLITIES  

The Communications Coordinator will support the planning and delivery of communications activity as required across all aspects of communications. This includes:  

• Providing administrative support for the Communications effort, including tracking and compiling results, internal communications, digital asset management and event logistics.
• Coordinating the team’s consent tracking and records for content and Storytellers (case studies).
• Working with colleagues in Digital Communications to respond to community enquiries on the charity’s social media channels.
• Sourcing stories and creating and uploading content for editorial channels. 
• Helping to develop UK for UNHCR’s digital influencer outreach.
• Assisting the team with image and footage research to support project-specific communications and editorial channels. 
• Researching stories, statistics and other material relating to UNHCR’s relief work and other areas to support communications activity.
• Working directly with UK-based Storytellers (case studies) and refugee organisations to support communications activity.

Please note, the above list is not exhaustive, and the successful candidate may be required to perform duties that are not detailed above. 

PERSONAL ATTRIBUTES AND EXPERIENCE 

Essential Skills/Knowledge

• Ability to juggle and prioritise multiple tasks, and meet deadlines within a collaborative team environment.
• Good attention to detail, strong ability to proof-read and pick up inconsistencies.
• Able to demonstrate flexibility and willingness to achieve results.
• Confident in using and learning how to use various digital platforms such as social media channels and image research libraries.
• Strong communication (written and verbal), presentation and interpersonal skills.
• Proficient in Microsoft Word, Excel, PowerPoint, SharePoint.

Desirable Skills/Experience

• Experience of, or a passionate interest in refugee or broader charity sector, or in communications, and the drive to further their fundraising and communications knowledge. 
• Experience using CMS platforms.  

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high performing, agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive and inclusive environment, where your work will be recognised and appraised.

What else? 

Wellbeing

• 28 days’ leave per annum plus bank holidays (pro-rata). 
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
• Access to 100s of perks with discounts on everyday purchases. 
• Office wellness perks. 
• Discount on gym memberships.
• Hybrid and Flexible Working. 
• Staff socials. 

Financial

• Pension scheme with an employer contribution of 8%. 
• Non-contributory group life assurance scheme 
• Non-contributory Income protection scheme. 
• One-off contribution towards homeworking set up. 
• Enhanced maternity, paternity, shared parental, and adoption pay. 
• Enhanced sick pay scheme.

Development

• Comprehensive training and continuing development opportunities. 
• Individual training budget. 

HOW TO APPLY 

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. 

Closing date: 27th January 2025

Interviews date: Week commencing 3rd February 2025 

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal.  We will make every effort to respond to your request for assistance as soon as possible. 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency. 

The Holocaust Educational Trust team is made up of hard working, energetic people who are passionate about our mission to educate every person from every background in the UK about the Holocaust and its contemporary relevance. We believe that the Holocaust must have a permanent place in our nation’s collective memory. We work across the UK, providing a wide range of educational programmes.

Over the course of our history, we have created and delivered innovative and meaningful learning experiences – teaching young people about the Holocaust and ensuring that our educational initiatives have a long term and positive impact on the people we reach.  In June 2024, we launched Testimony 360: People and Places of the Holocaust, after several years of research and development. Testimony 360 is a groundbreaking educational initiative for schools that combines digital Holocaust survivor testimony with VR, providing a memorable and impactful experience for young people learning about the Holocaust.

We are looking for a proactive, positive and team-oriented Programme Coordinator to work within our busy and fast-paced team. You will need to use your initiative and have a willingness to adapt to changing demands and priorities. The ideal candidate will demonstrate a high level of organisational skills, integrity, problem solving and people skills.

To join this rapidly growing team would be an opportunity to be at the forefront of Holocaust education at this critical point in time when the Holocaust is moving from living memory into history.

If this sounds interesting please use the Apply Via Website button to find out more and apply.

Join Our Team as a Project Coordinator and Make a Difference!

Are you passionate about building vibrant communities and supporting people to thrive? We're looking for an enthusiastic and dedicated Project Coordinator to lead the way in delivering and developing our flagship Community Wellbeing Service (CWS).

At CWS, members can access a Community Shop, a welcoming Community Café and Kitchen, and holistic support through advice casework and workshops. Our mission? To go beyond food aid by providing wraparound support that empowers individuals and transforms lives.

About the Role

As the Project Coordinator, you'll be at the heart of this dynamic and growing service. You'll oversee day-to-day operations, ensuring everything runs smoothly and aligns with our high standards and organisational values. With the exciting expansion of our service from 2 days to 5 days a week, you’ll have the opportunity to help shape its future and make a real impact in the community.

What We’re Looking For

• Multitasking Master: You thrive in busy, fast-paced environments and can juggle multiple priorities with ease.
• Community-Focused: You're passionate about working with people from all walks of life, especially those facing complex challenges.
• Frontline Experience: You've worked in customer-facing roles and understand the importance of creating a warm, inclusive atmosphere.
• Problem-Solver: You're resourceful, adaptable, and always ready to roll up your sleeves to tackle challenges.
• Collaborator: Building relationships is second nature to you, and you’re committed to fostering a sense of belonging for all.

While experience working in food aid projects is a plus, your passion for community building and a commitment to making a difference are what matter most.

Why Join Us?

• Be part of a transformative project that’s growing and evolving to meet the needs of our community. Find out more about this project through our Impact report and Toolkit on our website!
• Work in a supportive organisation with lots of opportunity for professional development and training. 
• Play a leading role in shaping a service that delivers meaningful, lasting impact for our community.

If you’re ready to bring your energy, creativity, and dedication to a role where no two days are the same, we’d love to hear from you!

Job Title: Member and Supporter Experience Coordinator 

Team: Member and Supporter Experience 

Location: Hybrid (split between home-working and London), 1 day minimum a week in office 

Salary on appointment: £26,887-£32,000 per annum

This role is a full-time role, but we are open to part-time applicants happy to do a job-share. 

Context and purpose of role 

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation. 

Key Responsibilities: 

Team Leadership and Coaching 

• Provide day-to-day guidance and supervision for Member and Supporter Experience Officers, ensuring workloads are evenly distributed, priorities are clear, and deadlines are met. 

• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers, in consultation with the Head of Member and Supporter Experience. 

• Coach and support Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching 

• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support, in consultation with the Head of Member and Supporter Experience. 

• Co-ordinate key business project delivery within Supporter Care, liaising with other teams, coaching the team, and supporting delivery. 

Supplier and Project Management 

• Manage relationships with key suppliers, including Elovate, our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures. 

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget. 

• Proactively identify new solutions or efficiencies to improve working practices. 

Operational Oversight 

• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines. 

• Support the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles. 

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota. 

• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making. 

High standard supporter care 

• Support the team daily in answering incoming enquiries as part of the role. 

• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.  

• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement. 

Cross-Team Collaboration and Advocacy 

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.

• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues. 

• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities. 

• Attend project planning meetings to ensure high-quality supporter care and brief the Supporter Care Team on new projects. 

Continuous Improvement 

• Monitor performance and implement actions to drive continuous improvement. 

• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders. 

• Proactively identify training needs for team members based on performance trends, and coordinate tailored training sessions to address gaps. 

Volunteer and Digital Engagement 

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively. 

• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts. 

Other 

• Undertake such other duties as may be reasonably required of the post. 

The person

Knowledge, Skills and Experience 

Essential: 

• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members. 

• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.

• Excellent interpersonal and communication skills, including the ability to write to a high standard.

• Strong numerical skills and the ability to use and interpret data.

• Ability to adapt style, tone and content to a relevant audience.

• Experience delivering excellent supporter or customer care (minimum 2 years’)

• A team player, able to develop collaborative, strong and effective working relationships. 

• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.

• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).    

Desirable: 

• Experience supporting and supervising teams in a customer or supporter-focused environment, including managing workloads and maintaining quality standards. 

• Interest in walking and/or being an advocate for the outdoors and natural environment.  

• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment  

• Experience working within or alongside fundraising or membership teams.  

• Experience in providing insight and reporting in a supporter or customer facing environment.  

• Experience in working with volunteers, with an understanding of volunteer motivations and needs  

• Knowledge of relevant regulatory and legal requirements that impact charities.  

• Experience working with third party suppliers.  

Personal Attributes 

• A team player, develop collaborative, strong and effective working relationships. 

• Empathetic and patient, with a genuine desire to help members and supporters. 

• Positive and professional attitude. 

• Proactive and self-motivated with the ability to work independently. 

• Adaptable and flexible in a fast-paced environment. 

• Strong sense of responsibility and accountability. 

• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.   

 
 Values and Behaviours 

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. 

Inclusive 

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.     

Inspiring 

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.     

Empowering 

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.      

Responsible 

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.   

We are looking for an experienced Regional Development Coordinator, to lead the coordination and management of all aspects of the StreetDoctors operations within the Northern Region (North West, North East and Yorkshire), and to ensure our programmes are fit for the future.

We are an award-winning national charity which trains over 12,000 young people affected by street violence each year in emergency first-aid through a team of 350 healthcare volunteers and youth workers. We empower young people with the skills to become part of the solution to violence by developing the skills and confidence to save lives and increasing their understanding of the medical and psychological consequences of violence.

As the StreetDoctors lead for the Region, you will provide leadership in partnership development, volunteer management, the delivery of training and maintaining quality standards.

The key areas of focus include:

• To create, develop and maintain partnerships with a range of organisations including, funders, commissioners, community organisations, criminal justice organisations, education providers and youth organisations.
• To develop and manage engaged volunteers and youth workers and ensure their expectations are aligned to the organisation's objectives and provide the best volunteering experience possible.
• To ensure the quantity and quality of training sessions and projects meet the required targets and new opportunities are maximised.

At StreetDoctors we believe diversity supports innovation and creativity. We are committed to equality of opportunity, being inclusive, and being representative of the people we are here to support. We would therefore encourage applications from candidates from diverse backgrounds.

Based at the 999 club in Deptford, a safe and welcoming space for those experiencing homelessness Move+ is the latest of the 999 club’s service offerings which also include a drop-in day centre, employment & training support, advocacy & advice, a women’s space and the Bridge, our recovery focused out of hours service.

This is an exciting opportunity to be part of a cutting-edge service within the sector. The overall aim of Move+ is to enable people who have been homeless to draw upon their shared experiences and support one another to escape homelessness for good. Move+ empowers people to live independently, to set up and maintain a stable home, while working towards long-term goals and aspirations enabling them to move forwards with their lives. This is achieved through a combination of peer coaching, personalised support and an exclusive program of workshops and activities.

Working closely with the Coproduction Manager as part of the Specialist Services team, you will oversee all aspects of the day-to-day delivery of Move+. This includes line management of a team of Peer Coaches, focusing on support, personal and professional development. You will conduct assessments and manage referrals, build and maintain relationships, as well as promote the service, both internally and externally. Overall, you’ll ensure a high quality of service delivery that meets or exceeds targets and, most importantly, supports and empowers all participants.

We are looking for someone who is passionate about empowering and motivating others. Previous management experience is great, but attitude is more important. If you have a positive, pro-active approach take a look at the Job Description / Role Profile. If you think you can match what’s required send us your CV and a supporting statement telling us, in no more than 500 words, why you’re the right person for this job.

The ideal candidate will have: 

• ·Great people skills, the ability to communicate effectively with a compassionate, non-judgemental approach
• ·A proactive approach, always looking to support the team in achieving positive outcomes
• ·A genuine interest in people, their innate strengths and their capacity to change
•  Excellent organisational skills and the ability to oversee complex projects
• ·The ability to work without close daily direction and the ability to think outside of the box
• · A positive, ‘can do’ attitude and above all, a good sense of humour to survive our fast-paced environment

                          Move+ has been made possible by the generous support of the National Lottery

Support Coordinator

This is an exciting opportunity to join the team in South Warwickshire, including Rugby.  We’re looking for enthusiastic, motivated and well organised individuals to join the team in delivering a comprehensive Stroke Recovery Service across the region.

This is an exciting home based opportunity working with stroke survivors and their families to support them following a stroke.

Position: S11228 Stroke Support Coordinator (two positions)

Location: Home-based South Warwickshire, including Rugby. Extensive travel will be required as part of this role (will include team meetings and other work-related meetings)

Hours: 35 hours per week

Salary: Circa £26,700 per annum

Contract: This is a fixed-term contract until 31 March 2026. Our services are contracted, we currently have funding for this contract until 31 March 2026.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: Sunday 26 January 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Date: Week commencing 10 February 2025.

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Stroke Service Delivery Coach, the coordinators will work with the local Health and Social Care services to receive referrals and support stroke survivors and their carers. As a coordinator you will provide personalised information, advice and support with regular reviews throughout.

Key responsibilities will include:

• Working with the local Health and Social services to receive referrals to support stroke survivors and their careers

• Providing personalised information, advice and support to address any needs identified

• Completing Needs Assessments with stroke survivors and supporting them to develop a stroke recovery plan

• Providing regular reviews to support people in establishing and achieving their own personal goals. 

About You

You will:

• Have a background in a caring and/or charity profession supporting people with disabilities

• Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions. 

• Have experience of working with people who may have additional communication support needs

• Have the ability to use basic Microsoft system

This role requires extensive travel across a large geographical locality to visit people at home and in community settings.  Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further 

information on the role. 

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

Finding strength through support

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt. 

Everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

The charity provides specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

Join the only charity in the UK providing lifelong support for all stroke survivors and their families, providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.

The team are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. 

It’s only thanks to the generosity of our supporters and donors that this vital support can be provided. 

The Association is driven by ambition to improve the lives of everyone affected by stroke. This means they are determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of its people. Guided by an approach to solving inequity in stroke, the organisation is prioritising listening to, and learning from, lived experience across the charity.

The organisation is working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. Particularly from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the charity works.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and is committed to continuously improving its diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are expanding this vital role and looking for a full-time Money Course Coordinator to match our ambitious plans to equip more individuals with money skills. The primary purpose of this role is to manage Crosslight’s money skills courses that are attended by the local community as well as our debt advice clients. These are delivered in-person or online, taking place in a range of different locations across our network.

This role will involve taking ownership of the planning and running of our free and paid-for courses in all their forms. The role holder  will act as a ‘champion’ for the courses, promoting them internally and externally, including through community engagement and outreach in different locations. And they will have the opportunity to deliver some of our workshops, as well as supporting and equipping our volunteers to do so to a high standard. 

For the right candidate, this role is an exciting opportunity to play a part in supporting a wide range of people, through excellent organisational, interpersonal and presentation skills. 

• Full training given

• Location flexible, with a minimum of two days per week in our London office and some evening working e.g. running or supporting with workshops and courses, and occasional forums, training and meetings (TOIL will be available); and regular travel to a range of locations

• Contract start date from 1st April, 2025