Learning Coordinator Jobs in Bexleyheath, Greater London

ABOUT US 

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.  Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.

THE ROLE 

NEA is looking to appoint new Warm and Safe Homes (WASH) Advice Line Co-ordinator posts on a full time (37 hours per week) basis; but we are happy to receive applications from candidates who may wish to work part time hours as we would be prepared to appoint posts as job share opportunities. Please state your preferred working pattern in your application and we will discuss this at interview.

WASH Advice Line Co-ordinators will be the first point of contact for vulnerable householders who are contacting the charity for a range of energy related advice matters. Co-ordinators will need to be empathetic, polite and have good listening skills but may also need you to be assertive and confident in order to provide support to clients, some of whom may be in difficult circumstances. 

Whilst call centre or customer service experience will be advantageous, empathy and an ability to understand client needs is paramount and our training will give successful candidates the knowledge to succeed in the role.   

The post holder’s main responsibilities will be to deal with customer and partner emails, calls, live chats and off- line tasks. These will include:    

• Provision of day-to-day support to our customers and partners (referral organisations) on any queries, or issues, through answering telephones calls and emails.   

• Process, resolve or escalate client queries within the WASH and wider team in line with the internal process.   

• As a WASH Advice Line Co-ordinator, you’ll be in the front line of the provision of solutions to client queries and issues as part of a wider team.  

• Maintenance of appropriate client records and necessary data using client management systems to ensure the progress of work towards project targets is monitored and that project outcomes are fully recorded.

The post holders will be responsible for the delivery of a range of projects which will demonstrate good practice in delivery of affordable warmth for low income and vulnerable householders.

The posts sit within the Communities Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances.

WHAT YOU WILL NEED TO SUCCEED 

You should be able to demonstrate understanding or experience of energy efficiency, you will be empathetic and be a good listener – as well as demonstrable experience of responding to the needs of clients in direct contact settings.  You will have the ability to work with a wide range of people and demonstrable experience of working with vulnerable householders, low income and/or other disadvantaged groups.

You will need excellent interpersonal and communication skills with the ability to build trust and rapport with a range of communities and individuals.

An awareness of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them, is desirable, although not essential.

NEA has several office locations throughout England, Wales and Northern Ireland, and welcomes applicants from all regions.  Home working and office-based locations are available depending on proximity to a NEA office. Preferences will be discussed with candidates at interview.  Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Hybrid working is subject to a risk assessment to ensure the working environment is appropriate under health and safety and GDPR requirements. 

WE ARE OFFERING: 

• £25,992 – £30,558, Scale 4 - 5, Points 7-17. New appointments will usually begin at the starting point of the scale. 

• 18-month fixed term contract. 

• 11½% non-contributory pension. 

• 25 days annual leave (FTE) plus additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum. 

• Flexible working arrangements including the opportunity for hybrid working. 

• Enhanced family friendly payments. 

• Employee Assistance Programme. 

• Employee benefits platform. 

The closing date for all applications is Friday 06 December 2024 at 12:00 noon.  We anticipate interviewing in the week commencing Monday 16 December 2024. Only shortlisted candidates will be advised of the interview date.  Full details of the posts and an application form are available on our website.

Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. 

HOW TO APPLY: 

Please apply by clicking 'apply now'.

Please note CVs will not be accepted as part of the application process.  No recruitment agency or advertising enquiries please. 

NEA aims to be an equal opportunities employer.  We welcome applications from all people with the necessary skills and experience for the post.   Charity Registration No. 290511.  Company Registration No:  01853927 

Job Title: Trainee Volunteer Coordinator

Job level: Entry Level

Salary: £25,207 per annum (pro rata according to working hours) London Living Wage (LLW): £13.85 per hour from Nov 2024

Hours and Contract: 35hrs/ 5 days per week, 12 months

Location: Office based, some flexibility to work from home

Department: Development, Learning and Activities Team

Reports to: Development, Learning and Activities Service Manager

Benefits: 30 day annual leave per annum, 3% Pension

Camden Carers is a charity organisation that provides support and services to informal carers within the London Borough of Camden.

Main Purpose of the Role:

Would you like the opportunity to work for Camden Carers supporting unpaid carers in Camden and gain the knowledge and skills needed to move into Volunteer Management?

We have an exciting opportunity for the right candidate who will gain the skills, knowledge and experience of developing our Volunteering Programme here at Camden Carers.

This post is funded through the Rank Foundations ‘Time to Shine’ programme, that enables individuals with the right skills mix, talent and work ethic the opportunity to experience a 12-month paid leadership and development placement in a charity. This post is aimed at entry level candidates who would like to develop skills to move into Project Manager. The successful candidate will be able to attend ‘Time to shine’ development days, Leadership and Ranknet events.

We are looking for a hardworking, enthusiastic and flexible team member to join our dynamic team at Camden Carers and make a difference to the lives of people and families in Camden.

This role will work closely with carers, colleagues, Trustees and volunteers to create a Volunteer Strategy and programme for the Organisation. This strategy alongside written procedures, volunteering job roles and training packages will support the organisation to identify and recruit more volunteers to work with the organisation.

Camden Carers proactively embraces equality and diversity at the very core of what we do, throughout the organisation.

Our commitment to equality, diversity and anti-racism is to ensure that all carers have equal access in accordance with their individual needs to our services, no matter their background, belief, sexual orientation, disability, gender, or ethnicity. Carers, who provide care for a family member, partner or friend who has a disability or long-term illness, play a vital role in our community.

Please make sure to read the job description before applying. You will need to complete the required documents, please download the documents from the links

Please see key dates for application.

Ø  Deadline for application Monday 25th November by 9am

Ø  Shortlisting will take place Monday 25th November  

Ø  Interviews Tuesday 26th November will be held online on Zoom; details will be shared to candidates that have been shortlisted for an interview.

Family Support Coordinator

£22,000 pa + benefits (including company car, 25 days annual leave, and pension)

London & the South East

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region, working with families and professionals to ensure the families we support have access to the services they need.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for sourcing practical goods and services in the region, applying for grants and benefits, as well as working with other charities or community providers to obtain goods, equipment or funds for families that Rainbow Trust do not provide directly.

Having worked in a stressful or emotionally-demanding environment with an understanding of the complexities of working with children and families, you will have a genuine interest in building supportive relationships and strong networks with other organisation to provide meaningful assistance to the families we support.

What we’re looking for:

· Professional experience of working in an administrative or coordinator role - applications will be particularly welcome from those who have provided services in a health, social care, youth or education setting within a charity environment.

· A friendly and socially-focused approach – you have strong interpersonal skills with the ability to interact and develop effective relationships with a wide range of people, you enjoy helping others.

· Well-organised, with a high level of attention to detail – you work well within established systems, produce high quality work and can manage multiple priorities simultaneously.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident MSOffice user.

· A persuasive and open communicator, you are inclusive in decision-making and are able to build and maintain strong working relationships with external organisations and networks.

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

• Flexible working hours to balance home and working life

• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

• Company car for front line care posts

• Access to the Blue Light Card Scheme, and other rewards and discounts

• Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

• Pension scheme where we contribute 5% of your salary and you contribute at least 3%

• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

• Robust training and development programmes to support your learning and growth

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Operating at the heart of Volunteer Centre Kensington & Chelsea, this role is about leading a team and implementing and maintaining systems that enable us to support more people to change their lives, and the lives of those around them, for the better. It is also an opportunity for a committed person to build the capabilities needed for effective leadership in a supportive environment.

You will take responsibility for our volunteering brokerage and development work (along with our one-off and easy-access volunteering activities) and the staff who deliver it, and for enabling our target audiences to understand and value our work, supported by our Communications Officer. You will take responsibility for the quality of our HR, Data Protection, Health & Safety, and Safeguarding practice, managing our Finance and Operations Coordinator to administer those areas day to day. You'll work from our offices the majority of the time, and we have a flexible working policy that facilitates working from home and other options, too.

Working alongside our Chief Executive will provide you with opportunities to build expertise beyond your core responsibilities, as your time and interests allow - in monitoring, evaluation & learning, policy and practice, fundraising, financial planning and strategic management.

This role is ideal for someone with a track-record in service management who is keen to develop their capabilities as a leader. A successful candidate will need to show that they can:

• demonstrate expertise in the theory and practice of volunteering
• lead a team and oversee multiple work-streams efficiently and effectively
• get results via one-to-one work with volunteers, organisations and colleagues
• help the Volunteer Centre have a greater impact by analysing and improving our performance in areas like HR, Data Protection, Health & Safety, and Safeguarding

We want you to contribute to nurturing our positive culture - to be a place that both our team and our clients want to be, that develops and mobilises people’s capabilities in the context of relationships of care and respect, for their benefit and that of everyone in the borough. 

As Head of Volunteering and Operations you will combine hands-on support with guidance and advice to your team; an eye for detail with the ability to see the bigger picture. Comfortable working with volunteers and the organisations that host them, you will develop relationships with new client groups, enable current relationships to deepen and grow, improve systems and processes, and contribute to ensuring that VCKC continues to be recognised for its excellence by a wide range of audiences.

If this sounds like you - we would love to hear from you! 

Closing date: 26 November 2024

Interview date: 6 December 2024

This role will join a vibrant and ambitious fundraising team made up of; major giving, trusts and foundations, prospect research, individual giving, community, events, legacies, innovation and supporter experience. The team’s mission is to raise income for our three hospitals to enable them to continue their vital work. This role will make a huge difference in helping us do that.  

The Fundraising team at Guy's and St Thomas' Hospitals, including Evelina London Children's Hospital and Guy's Cancer, aims to significantly increase income in the coming years through innovative fundraising initiatives. This growth will support groundbreaking research, capital projects, and essential everyday patient care. 

As the first point of contact for supporters, the Supporter Care Coordinator plays a crucial role in ensuring excellent customer service across the charity's brands. This position involves managing a diverse range of supporter inquiries through various communication channels, responding within a 48-hour timeframe to uphold the team's Service Level Agreement. The coordinator will efficiently handle a wide range of essential activities, such as donations and complaints, while maintaining accurate records in the fundraising database (Raiser’s Edge) to enhance the supporter experience. 

The ideal candidate will be adept with data management and eager to improve processes across the organization. By collaborating closely with fundraising teams and the Supporter Care Manager, the coordinator will contribute to refining systems that enhance fundraising efforts. This role emphasizes a supporter-led approach, ensuring that every interaction is handled with care, ultimately solidifying the success of the entire fundraising team. 

Customer care 

• Act as the initial contact for supporters via email, telephone, and post, providing outstanding customer service. 
• Engage with supporters consistently, kindly and with empathy to aid their stewardship, retainment and satisfaction 
• Triage and manage a diverse range of supporter inquiries, ensuring responses are provided within a 48-hour timeframe in line with service level agreements. 
• Respond and action promptly all sensitive requests updating supporter information and updating supporter’s contact preferences  
• Follow guidance from teams around campaigns and appeals and being mindful of increases in contacts and managing this efficiently 
• Ensure templated responses are kept accurate and up to date 
• Proactively seek ways to improve the supporter experience, including identifying and sharing supporter feedback 

Complaint resolution 

• Address complaints sensitively and proactively, always adhering to policies and procedures and ensuring all details are added to the fundraising database (Raiser’s Edge). 
• Escalating complaints promptly to both internal and external stakeholders to ensure resolutions can be provided within our SLA and policy 
• Contribute to the quarterly reporting exercise with compliance 

 Donor care 

• Accurately record all interactions with donors and supporters in the fundraising database (Raiser’s Edge). 
• Handle and process donations and setting up direct debits over the phone 
• Respond promptly and sensitively to donor requests such as cancelling and altering direct debits, allocating donations to special funds and updating Gift Aid information 
• Ensure all acknowledgement letters are kept up to date with accurate information and branding  
• Support the Gift Processing team to thank donors promptly within agreed timelines and ensure all communications being added to the fundraising database (Raiser’s Edge). 

Delivering processes 

• Follow step-by-step processes for managing data in MS Excel which support our database team in their imports the fundraising database (Raiser’s Edge). 
• Keep all process documentation up to date and report discrepancies to the database team 
• Writing up process documentation and occasionally training others to follow them  

Collaboration 

• Build and maintain productive relationships with fundraising teams, supporting them with posting out materials and supporter requests 
• Working closely with the Trust Engagement manager to improve the supporter experience by facilitating good working processes and event fulfilment 
• Share supporter stories and ideas related to enhancing the supporter experience with wider public fundraising and innovation team  
• Build strong relationships with the Gift Processing team to support their work in improving donor care 
• Build good working relationships with external suppliers, especially face to face fundraising agencies ensuring they meet our standards of supporter care and promptly reporting issues to the Individual Giving team 
• Supporting the events team during busier seasons and helping to manage increases in activity 
• Support the individual giving team with outbound calling as needed for specific activations  

Strategic contribution 

• Work collaboratively across the organization to align with strategic aims and ensure supporter care remains central to all activities. 
• Contributing to strategies for improving systems and processes. 
• Contribute to Supporter Care led projects as needed  
• Contribute to our Diversity, Equity and Inclusion action plan to uphold our DEI principles 

Other duties 

• Representing each charity brand on the hospital sites with stalls and events 
• Representing the charities at major events like our annual Abseil and London Marathon, assisting the events team as needed and engaging with supporters face to face to enhance their experience  
• Attending fundraising events outside of working hours  

Culture and environment 

• Stay up to date with activities of the charity and the hospital trust  
• Take responsibility for your learning, development and improvement, with support from your line manager and feedback from the wider team 
• Uphold our standards of diversity, equity and inclusion 

Essential Criteria 

• Proven experience delivering excellent customer service, managing complex priorities, and meeting service level agreements. 
• Skilled in handling sensitive inquiries and complaints with professionalism, focusing on procedures and escalation when necessary. 
• Experience working with external agencies and suppliers to ensure adherence to SLAs, escalating issues when standards are not met. 
• Strong ability to follow detailed processes quickly and accurately. 
• Demonstrated initiative in improving processes and collaborating with the team to implement changes.
• Experience managing a busy workload in a fast-paced environment, balancing priorities from internal stakeholders. 
• Excellent IT skills, particularly in using MS Office (Excel, Word) or similar  
• Experience using databases to manage customer relationships 
• Highly motivated, inquisitive, and willing to share knowledge to foster a culture of continuous improvement. 
• Comfortable with problem solving and collaborating with others to find solutions, approaching this with positivity and an interest in learning/upskilling 
• Adaptable and open to new challenges, including supporting new initiatives.  

Desirable Criteria  

• Background in an administrative or support role within a busy team. 
• Familiarity with Raiser’s Edge or similar fundraising databases.
• Knowledge of charity fundraising processes, including Gift Aid, Direct Debits, GDPR, and lottery regulations. 
• Experience working in the healthcare charity sector.
• Knowledge of supporter journeys and stewardship practices. 

Benefits

• Up to 12% employer pension contributions
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities.
• Agile working, flexible hours, and supportive IT kit.
• Shower facilities and bike lock area.
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Communications & Marketing Coordinator

Purpose

To implement the annual communications and marketing plan

Responsible to

Associate Director of Programmes and Business Development

Responsible for

None

Working with

Colleagues within the Fundraising and Communications Department, the wider

organisation and external contacts as necessary

Location

Hybrid with frequent travel to London office

Post

Full time

Period

Permanent

Grade

3.X

Salary

GBP 37,687

RedR UK and the work we do 

RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to natural and manmade disasters.

We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard. 

RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals.

We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia and RedR Indonesia. 

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct. 

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work. 

About this role

The Communications and Marketing Coordinator will ensure that communications and marketing priorities are implemented across the organisation to build brand awareness and reputation, increase reach and engagement across key stakeholder groups (funders, learners, coordination bodies, strategic partners), support fundraising activities, as well as contribute to RedR’s positioning within relevant sectors.The post holder will have exceptional communication and organisational skills with a keen eye for detail and an interest in learning and development within RedR’s thematic areas.

Summary of Key Responsibilities

Key responsibilities include:

• Development and implementation of yearly comms and marketing plan with support from Associate Director of Business Development and Programmes
• Produce regular website, social media and communications content as well as newsletters to maintain engagement and improve our reach across our members, supporters, funders and other target audiences
• Website maintenance and improvements in coordination with relevant staff, centralising efforts to ensure the functionality of the website and key integrations with third party platforms
• Support programme staff with creation of new resources and materials for our projects Support fundraising efforts including public appeals through content development, design and project management with external suppliers
• All employees are required to adhere to RedR's values of collaboration, excellence, lifelong learning, integrity and accountability.

Social Media and website

• Maintain and build RedR UK’s social media presence, ensuring social media channels are populated with engaging content with a consistent, strong voice reflecting RedR’s strategy to maximise potential for exposure among target audiences
• Manage a calendar of social media and website activity
• Work with the Associate Director of Programmes and Business Development to create and develop campaigns (including fundraising and awareness raising campaigns) to be run across social media platforms
• Monitor and report on engagement, number of followers and website referrals to inform best practice for post timing and content
• Act as the primary point of contact for queries received through social media and inbound emails, ensuring they are responded to appropriately and in a timely manner
• Responsible for the day-to-day management and maintenance of RedR UK’s website, including making edits and creating new content
• Ensure the website content is proofread and accurate, and any broken links or errors are promptly corrected
• Website (wordpress) maintenance and improvements in coordination with relevant staff (and external developer where relevant), centralising efforts to ensure the functionality of the website and key integrations with third party platforms
• Work with external website developer to resolve issues with the website and further develop design of website to accommodate emerging needs.

Marketing

• Stay abreast of comms and marketing trends and propose new and innovative approaches to increase outreach, engagement and fundraising income
• Produce in-house marketing materials and templates including event brochures, proposal templates, illustrations for reports/proposals, graphics and videos using platforms such as Canva or Adobe Photoshop, Adobe Illustrator, InDesign, PowerPoint and other editing tools
• Produce and disseminate high quality regular newsletters, and support with production of speeches and letters
• Identify inspiring impact stories and produce written and occasional films case studies and other content for use by the Fundraising and Programmes teams, supporting
• Support programme teams wishing to undertake communications activities as part of a grant/funded project; ensure that institutional donors’ communications activities and visibility requirements are respected
• Lead on emergency communications, in close coordination with the Associate Director of Programmes and Business Development
• Champion and monitor the use of RedR brand and style guidelines; to develop messaging guidelines and ensure they are adhered to across the organisation and to support other departments to develop their messaging and material.

Additional

• Lead and coordinate the drafting of RedR’s Annual Report, liaising with staff across the organisation for input
• Contribute to the development of the fundraising and engagement strategy
• Occasionally support colleagues from the BD & Fundraising and Programmes teams to produce project reports for institutional donors and/or trusts and foundations
• Embrace the charity’s vision and values whilst continually seeking ways to build stronger and long-lasting initiatives that help bring values to life
• Keep up to date with sector developments, best practice initiatives and relevant training; proactively strengthen understanding of key sector themes including learning and development, and trends within RedR’s thematic areas
• Identify ways of streamlining processes and improving ways of working within the charity
• Ensure individual compliance with RedR policies and processes
• Undertake other tasks as reasonably requested by the CEO and Associate Director

Specification

Essential

• Experience working in the charity sector
• Demonstrable experience covering a broad range of communication methods, such as:
  1. Interviewing/sourcing/writing/editing case studies, impact stories, social media posts, newsletters, blogs, and speeches
  2. Building a case for support
  3. Using a Content Management System (CMS)
• Strong digital skills and an awareness of the importance of digital information in the sector.
• Knowledge of a broad range of communications activities (e.g. websites, marketing, social media, publications)
• Experience maintaining websites and social media, including producing effective content
• Excellent organisational skills and an ability to assess opportunities and challenges and then prioritise.
• Ability to research and identify communications opportunities
• Excellent attention to detail, especially in written work
• Ability to work well with a wide range of people from diverse backgrounds
• Up to date knowledge of key humanitarian or development issues and trends and
• commitment to the international disaster relief sector and RedR’s aims and objectives
• Knowledge of Office 365, WordPress, and design software (ideally Canva, but others could be used e.g InDesign, Adobe Illustrator)
• A commitment to the mission and values of RedR

Desirable

• Experience devising Google AdWords campaigns and managing Google Adwords account including SEO experience
• Experience using MailChimp
• CIM certificate in Marketing
• A good understanding of Google Analytics
• Video editing experience
• Experience of working for an international NGO, preferably in the humanitarian or international development sector

What We Offer: Your Well-being, Our Priority

At RedR UK, we are dedicated to creating a supportive work environment that values and nurtures our team. Our benefits package is designed to foster a balanced and fulfilling career, supporting both your professional growth and personal well-being:

Well-being & benefits

• 23 days annual leave, increasing by one day each year up to 28 days (excluding public holidays). Plus, one day birthday leave.
• 5% employer pension contribution involving dependants
• 3 paid days annually to volunteer for causes you care about
• 5 days of paid study leave
• Employee Assistance Programme 
• Enhanced Maternity/Paternity/Shared Parental Pay at 100% for 12 weeks for employees with over two years of service.
• Life assurance coverage equalling four times your salary.
• Up to 10 days compassionate leave for family emergencies, 5 days dependent leave.

Our benefits are integral to RedR UK’s commitment to valuing, developing, and caring for our people as we work together to make an impact in the humanitarian sector. If you believe you can make difference, please join us.

How to apply:

Email a CV and a cover letter demonstrating your reasons for applying and suitability for the role. Please note that hiring will be on rolling basis with closing date (30th November 2024).

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Sanctuary Coordinator and Caseworker

Salary: £26,000 - £30,000

Location: Hammersmith (with travel to other London Services)

Hours: 35 Hours per week

Contract: Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

Sanctuary Schemes are multi-agency victim-centred initiatives that aim to enable households at risk of violence to remain safely in their own homes by installing a 'Sanctuary' in the home and through the provision of support to the household. As a Sanctuary Scheme Specialist, you will support the sanctuary service by carrying out comprehensive assessments of service users and their homes and helping providers to ensure safety improvements are made. Joining our fast-paced team and focusing on short-term activities, you will manage a caseload of survivors, ensuring they have access and encouraging their engagement. You will conduct comprehensive assessments of needs and risk for women experiencing domestic violence, carry out risk management, safety planning and support; and you will identify and refer to services appropriate to their needs.

This is an amazing opportunity for a professional with experience of supporting women at risk of, or who have experienced, domestic violence to take on a challenging, but highly rewarding role where you’ll be able to make a difference to women’s lives on a daily basis. Once you join our team, you’ll discover a collaborative, supportive environment where staff empower each other to perform at their best and deliver the highest quality services to those who need our help. You will have the chance to help women and girls overcome the challenges that they face and lead safe, non-violent, equal lives.

About You:

To be successful you will bring the below experience and skills:

You will be experienced in initiating and managing support activities. You will have the ability to maintain project logs and collating log data. Proven experience in referring safeguarding cases to Social Care and MARAC and the ability to proactively assess the needs and safety of children involved and women at risk and have experience in advising women of their rights and options for seeking help and support from other agencies.

Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

A 35-hour working week

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Rainforest Foundation UK strives for a fairer and more sustainable world by working with Indigenous Peoples and other communities of the world’s rainforests. We’re seeking two Project Coordinators to join our growing team working at the forefront of the fight against tropical deforestation, climate change and social injustice. Hardworking and committed, you will work closely with local partner organisations in the Democratic Republic of Congo to expand community land rights, sustainable livelihoods and forest protection initiatives.

Person specifications

The ideal candidate should possess a minimum of 3 years’ experience in project management within charity or international development settings. You should demonstrate a strong understanding of forest governance and human rights, particularly in Central Africa, and exhibit leadership in project management. Proficiency in both English and French is essential, alongside experience in financial management and a personal commitment to defending human rights. Additionally, you should have excellent interpersonal and communication skills, cultural sensitivity, and the ability to work under pressure in complex environments, including up to 12 weeks of travel per year to remote forest areas.

For further details regarding the role and specific qualifications required, please consult the Job Description

We welcome all applicants, and encourage those who believe they may not strictly meet all requirements to apply, demonstrating in their cover letter why they are the right fit for the role. 

Application process

To submit your application, kindly complete the online application form by Monday 25 November 2024, 9AM. Please be aware that the form will be anonymised for review by the panel.

Please note that CVs will not be considered.

Interviews with shortlisted candidates will be held on 29 November 2024. Please let us know in your application if you are available to attend an online interview.

Download the Job Description

What would we like…?

We're looking for someone with a good understanding of customer service delivery and best practice to join the team as Programme Co-ordinator (internally known as Programme Associate) on a 12-month fixed term contract basis, to cover an internal fixed term promotion.
 
 The Programme Co-ordinator will support the operational delivery (end to end programme management) of a specific cohort, programme or number of programmes. You'll work as part of a team owning the end-to-end experience of stakeholders on a range of programmes,  helping them to engage with their chosen programme(s) and ensure they receive excellent customer service.
 
 As interface between the organisation and these stakeholders, you'll liaise with other teams ensuring they have the highest quality experience.
 

Who are Ambition Institute?

A great teacher changes the future every day. Especially for children who have had a tough start in life, a teacher can be the critical factor in their success.

At Ambition Institute we help schools tackling educational disadvantage to keep getting better and help their teachers and school leaders to become more expert over time.

That’s how we’ll make sure every child gets a great education and the best possible start in life.

• We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
• We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
• We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement.

We would like you to:

• Provide high-quality handling of in-bound stakeholder queries, seeking to build a friendly, professional and warm relationship with stakeholders 
• Attend events when requested in order to provide a face for the organisation, to build relationships with stakeholders, and to ensure effective delivery of the programme(s). 
• Use systems to monitor and evaluate stakeholder progress and flag where additional support may be required 
• Collect and review stakeholder feedback and follow up where appropriate in line with team ways of working, and contribute to continuous improvement across the team 

Skills, Knowledge and Experience

To succeed in this role you’ll have good organisation, planning and prioritisation skills and an ability to use your own initiative. You’ll also possess good communication skills, be able to work independently and seek advice where required. 

What’s in it for you….?

• Competitive annual salary
• Professional development for all staff
• 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
• Employer pension contribution of 11%
• Agile, hybrid working culture, so you can manage when and where you work
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
• Blind recruitment process to ensure equality and fairness in our hiring
• Enhanced maternity pay after a year’s service
• Shared parental leave package
• Access to free, confidential 24/7 wellbeing and support line
• Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
• Work-from-home technology package to support hybrid working
• Interest free season ticket / bike loans

About you

We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:

You should apply for this role if:

• You care deeply about educational disadvantage and being part of an organisation that challenges inequality
• You have a good work ethic and strive to make a difference in the job you do
• You always give maximum effort to understand and meet the needs of our partners and participants
• You always have a great attitude so we “can do” for all our colleagues, partners and participants
• You are open to feedback and learning because we want to keep getting better
• You work with your initiative to bring new ideas and a fresh perspective
• You are well organised and can prioritise work that will have the greatest impact

You'll love working at Ambition if…

• You want a career with a person-centred organisation with a cause at its heart.
• You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
• You enjoy working in a fast-moving workplace, with a great support structure around you
• You would like to grow with an ambitious organisation as it progresses over time
• Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.

How to apply…

Applications will be considered for all office locations 

All applications must be received by the closing date 23:59 on 5 December 2024. Please note when you click apply, you'll be taken to the Birmingham posting of the role. You can still apply via this posting as it won't determine your location if successful.

Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality.

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.

As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.

Quality Improvement Coordinator
£37,264 pa plus excellent benefits
London WC1 and home-based
35 hours per week
12 month fixed-term contract from 1st January 2025

The Quality Improvement Coordinator is a crucial role for the College as you will coordinate and project manage a range of activities within the QI team, including web portal upkeep, horizon scanning of QI and patient safety activity in paediatrics and child health as well as providing QI support for RCPCH members and QI event coordination. 

As Quality Improvement Coordinator, you will take the lead on the upkeep, revisions, growth and promotion of the QI Central and Patient Safety Portal websites and other associated webpages, including liaising with content providers.

Reporting to the Head of Quality Improvement, you will carry out four-nations environment and horizon scanning of quality improvement and patient safety activity relevant to paediatrics and child health, whilst exploring opportunities to improve our QI offer using insights from data analytics associated with the Patient Safety Portal and QI Central platforms, and shared learning from other QI projects.

In addition you will manage and plan contact from members via email, web-portals, our community/time banking suite and social media platforms, whilst also identifying opportunities to promote QI and patient safety in child health through these communications channels.

With a good standard of education, you should have relevant project coordination skills and demonstrable experience in desk research, including internet and database searches.

You should have strong organisational skills and proven experience of delivering multiple objectives to high standards within short time frames and meeting multiple deadlines, along with good communication, interpersonal and stakeholder management skills as you will frequently liaise with members, senior officers and staff. 

Your experience of design and production of digital communications and engagement resources in addition to your well-developed experience and knowledge of Microsoft applications will ensure you are capable of managing updates on our websites and social media platforms. 

Experience with website management, WordPress and Google Analytics as well as a background in supporting and coordinating external events, including face-face meetings, webinars and hybrid events, would be desirable. 

The Quality Improvement team supports paediatricians and the wider child health workforce to be at the forefront of continuous quality improvement, providing opportunities to develop and share their work and to co-produce solutions with children and young people, and their families.

The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community. 

The RCPCH has more than 23,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Lead, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. 

The RCPCH wants to represent all the communities we serve. Appointment will be made solely on merit. However, the College is particularly keen to receive applications from Black, Asian and minority ethnic candidates, and/or candidates with a disability who are currently under-represented at this level of the organisation. 

The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.

Closing date: 24 November 2024

Salary and working hours

£35, 525 per annum, 100%, FTC 18 months

About Bond

Bond is the UK network for organisations working in international development. We unite and support a diverse network of over 400 civil society organisations to help eradicate global poverty, inequality and injustice. We strengthen and champion the sector to make international development more efficient and effective. We work to influence governments and policy-makers, develop the skills of people in the sector, share expertise, and build organisational capacity and partnerships.

Main purpose of the job

This role will support Bond’s portfolio of convening events. This role is to support Bond’s events function with the overall running of Bond and Bond working group events and to provide administrative and logistical support in the lead up to, during and after events.

We convene a diverse range of audience that goes beyond the Bond membership, so that Bond members and non-members can connect, share knowledge and maximise influence. Bond’s convening power and large reach mean that we can convene diverse audiences on several topics. The events function works across teams to support and lead on the delivery of different types of convening. This covers learning events, practical events and information sharing events, with differing audience sizes, and some events are for Bond members only and others are open to all. Delegates can include senior decision-makers in governance, fundraising, finance, human resources, procurement, programmes, effectiveness, monitoring, evaluation, policy, advocacy, campaigning, communications and marketing.

Main responsibilities

• Creating events in salesforce and uploading them to Bond’s website according to the organisations style guidelines
• To support all digital content of uploading and editing sessions and speakers on the Bond website
• To coordinate logistics for in-person, virtual, or hybrid events. This will include visiting venues in person as and when required and supporting with in person, virtual and hybrid events.
• To manage the events inbox and ensure all delegate and participant queries are responded to in a timely and efficient manner
• Build and maintain key relationships with internal and external partners
• Work with Events Adviser to support events delivery 
• To manage all event-related tasks, including drafting event materials and communications (such as invitations and post-event emails), compiling post-event reports, collecting attendee feedback, tracking metrics, and updating the CRM (Salesforce) with attendance data. Additional responsibilities include managing registrations, gathering dietary and accessibility requirements, creating name badges, and ensuring presentations are correctly formatted.
• Ensure Bond’s events are accessible and inclusive
• To support the work for Bond events by liaising with suppliers, contractors, and stakeholders .

Person specification

Knowledge 

• Good working knowledge of using MS Office to a competent level, especially MS Word, Excel, SharePoint, Salesforce and Outlook. 

Experience 

• Experience of working in an events environment or supporting events for 100+ attendees.
• Experience of working in a customer-facing role, including handling queries, administration and troubleshooting as required. 

Skills

• Strong attention to detail.
• Ability to work across the organisation with different team members at all levels. 
• Ability to manage and prioritise multiple tasks and deadlines.
• Excellent organisational, planning and time management skills are essential.
• Ability to deal with internal and external stakeholders at all levels.
• Flexibility and enjoys problem solving. 
• Excellent written and verbal communication skills are essential.
• Ability to build strong relationships with a range of stakeholders, including speakers and suppliers, is essential. 
• Ability to work well within a team as well as independently. 

Benefits

Bond offers a competitive salary and benefits package including:

• 27 Days Annual Leave + Bank Holidays, with additional staff privilege days, normally between Christmas and New Year
• 7% pension contributions (staff pay 3.5%) ​
• Flexible working hours (Hybrid working – 1 day, minimum in the office per month)
• Staff Development days
• Perk Box access
• Employee Assistance Programme
• WeCare (Health and wellbeing services, including access to 24/7 online GP services, second medical opinion, mental health support such as counselling, guidance from health professionals, burnout prevention, life event counselling, get fit programmes, nutritionist advice, etc. – for staff and immediate family)
• Interest-free season ticket loan

How to apply

To apply submit your CV and cover letter by midnight on Thursday 5th December 2024.

In the cover letter we expect you to set out:

• Why you are interested in this role
• How you meet the role requirements
• Your understanding of equity, diversity, inclusion and why it matters in this role

Bond and equal opportunities

Bond values diversity and works to advance equity and inclusion. All staff have a responsibility to ensure that they are being open, accepting and respectful to all that they come into contact with within their work at Bond, regardless their protected characteristics. Acting in accordance with the EDI policy, Bond staff must contribute to our inclusive organisational culture ensuring that they are aware of and respond appropriately to micro-aggressions, racism, sexism, LQBTQ+ misconduct and disability equity. Bond Staff must not be bystanders, and must report when they witness any unacceptable behaviour.

In order to assess and ensure the continued effectiveness of Bond’s Equal Opportunities Policy, all applicants are asked to complete a short questionnaire when applying. You are not obliged to answer the questions but the more information you supply the more effectively we can monitor our equal opportunity practices. Completion of all questions is voluntary and failure to answer any question(s) will not affect your application in any way. 

The information you supply will be treated in confidence and will not be seen by any member of the selection panel responsible for the appointment. The questionnaire will be detached from your CV and cover letter, stored anonymously and used purely to provide statistics for monitoring purposes.

Privacy notice for applicants

Our Privacy Notice for applicants can be found on application website.

Subject of employment at Bond

If successful, you must have the right to work for the duration of your contract at Bond. All offers of employment will be subject to satisfactory references. Bond also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Purposeful Ventures aims to create a fairer society where all young people thrive. We are the UK’s leading charity for researching, incubating, launching and scaling initiatives and funds that tackle issues across education and society, from cradle to career, creating wide-spread system change and providing young people opportunities in education and beyond.

The HR and Team Coordinator will help ensure that Purposeful Ventures runs smoothly and efficiently.

You’ll work most closely with the Head of People, helping her to keep all of our HR administration in good shape and making sure that current and prospective staff are informed of and supported through HR matters across the employee lifecycle. You will also work closely with the COO and wider operations team to support the overall smooth running of Purposeful Ventures, from making sure we have a pleasant and productive physical office space to helping to maintain our digital files and CRM, to minuting meetings and supporting with finance administration.

This role would suit someone keen to develop their functional expertise in HR and gain exposure to the breadth of operational functions. 

The HR and Team Coordinator will be organised and will have fantastic attention to detail, a strong can-do attitude and a willingness to proactively contribute to the team in multiple different ways. You’ll enjoy working flexibly and collaboratively and forming strong relationships within Purposeful Ventures and beyond.

Responsibilities and duties

Provide effective and efficient HR administration throughout the employee lifecycle for both Purposeful Ventures and its incubated ventures and funds, including: 

• being the first point of contact for the HR mailbox;
• managing employee onboarding and offboarding processes;
• coordinating all HR admin processes; 
• upkeep of the HR Information System, CharlieHR; and
• administration of all recruitment procedures from job application to appointment, using Team Tailor. 

Contribute to the efficiency and effectiveness of the Purposeful Ventures Team, by providing team coordination and administrative support, including: 

• being the first point of contact for general enquiries; 
• managing the team calendar; 
• supporting the external IT services contractor;
• providing research and administrative support to the COO;
• ensuring the efficient management of CRM information, team and project documents and templates; and
• minuting incubated ventures’ project board meetings as needed.

Ensure that the Purposeful Ventures team has a pleasant and productive working environment by:

• supporting the operations team to make the Purposeful Ventures office a pleasant, productive, inspiring environment for staff and contractors to work and collaborate;
• keeping the Purposeful Ventures office well stocked with agreed supplies;
• managing the day-to-day coordination of the office and office visitors; and
• monitoring office IT equipment, ensuring items are working well and repaired swiftly and that staff have access to the facilities they need.

Contribute to the smooth running of our finance processes, providing support to finance staff including mailbox monitoring and expenses submissions. 
 

Key requirements

This role will suit someone who enjoys administration and making things work well for staff and clients, and delivering efficient customer service both internally and externally.

We are particularly interested in candidates with prior experience of HR administration. 

The successful candidate will have:

• A commitment to and interest in Purposeful Ventures’ mission
• Experience in HR administration and office coordination
• Experience of handling and managing confidential data
• Excellent administration skills, detail orientated and systematic with the ability to multi-task and prioritise work to meet deadlines
• Excellent communication skills, both written and verbal, with the ability to adapt communication styles to the situation and audience
• Excellent numeracy skills
• Demonstrable commitment to and experience of implementing and improving systems and processes
• Experience using a CRM
• Experience working in a fast-paced working environment and/or a growing organisation

Position Title: Impact and Evaluation Manager

Reporting to: Chief Executive

Salary: £36,655 per annum

Location: London, SW17 9SH

Term: Permanent

Contract: Full-time but open to P/T candidates

Closing Date: 13th December 2024

Position Overview:

The Impact Evaluation Manager plays a critical role in driving Business Launchpad (BLP) and Tooting Works’ (TW) impact and financial goals by evaluating our efforts, securing funding, and reporting to stakeholders.

The Impact Evaluation Manager will lead on our ambition to have BLP become self-sustaining by securing grants from trusts and foundations. You’ll develop and implement robust monitoring, evaluation, and learning (MEL) frameworks, gather impactful data, and effectively communicate our successes to funders, partners, and the communities we serve.

The ideal candidate will be proactive, strategic, and deeply committed to fostering strong relationships with our young entrepreneurs, tenants, and partners, ensuring the outcomes and value of our work are clearly articulated and understood.

About Us:

Tooting Works is a business centre and community hub in Tooting Broadway, offering office space, co-working, event space, and more. For over 30 years, we have been providing affordable office space and supporting local businesses and organisations to grow.

Business Launchpad, a registered charity operating on-site, provides support and training for young entrepreneurs aged 16-30 from across London. 

Responsibilities

Impact Strategy and Reporting

• Ensure that all reporting is aligned with both funders’ requirements and the organisation's broader impact goals, while preserving its independence and vision.
• Lead the design, review, and implementation of BLP’s impact framework and monitoring, evaluation, and learning (MEL) strategy, ensuring alignment with organisational goals.
• Provide support to both Business Launchpad (BLP) and Tooting Works (TW) by designing and delivering training on Monitoring and Evaluation (M&E) methods, ensuring teams across both organisations are equipped to confidently produce and apply evidence-based work
• Develop and oversee the implementation of monitoring tools and processes that provide actionable insights to drive data-informed decisions.
• Refine and update data collection tools, train and support team members in their effective use, and continuously evaluate and improve the tools and processes to enhance data accuracy and impact measurement.
• Ensure all programs have a well-constructed Theory of Change, including baseline surveys, KPIs, and robust impact evaluations.
• Oversee data processing and analysis using quantitative and qualitative methods to ensure accurate insights for impact evaluation and reporting.
• Provide regular and timely impact reports for the Executive Leadership Team (ELT), Board, and other key stakeholders.
• Work closely with the Marketing team to ensure accurate and up-to-date impact data, success stories, and insights are used for advocacy, PR, and communications.
• Provide line management for the Senior Programmes Coordinator (and other staff and volunteers as needed), ensuring they have clear objectives, their work is well-structured, they have opportunities for development, performance is proactively managed, and their well-being is supported.

Stakeholder Engagement and Advocacy

• Represent BLP in meetings with partners and external stakeholders, effectively communicating the outcomes and impact of our interventions.
• Stay informed of trends and opportunities in the youth enterprise and social impact sectors, ensuring BLP remains at the forefront of best practices.
• Support the fundraising process by supplying essential impact data and insights for proposals.

Capacity Building and Team Support

• Build the capacity of internal teams by providing training, resources, and support in data collection, monitoring, and evaluation.
• Ensure that delivery teams are equipped with the necessary tools and frameworks for effective impact reporting and monitoring.
• Foster a data-driven culture within BLP, ensuring staff understand and contribute to high-quality data management practices.

Community Impact and Research

• Conduct community research and needs assessments to better understand the challenges facing the youth and communities we serve.
• Provide advice and guidance to young entrepreneurs on how to measure and communicate the impact of their own businesses.

Systems Ownership and Integration

• Contribute to Business Launchpad’s impact-driven objectives by reinforcing the value of data in decision-making. Lead the use of our CRM (Salesforce) by introducing reporting dashboards and other tools to support data-informed decisions, knowledge management, network development, and upskilling team members.
• Support the procurement and management of contracts with external research, evaluation, and learning partners.
• Assist in the production of internal quarterly impact reports and Business Launchpad’s public Annual Report by analysing progress toward the charity’s strategic goals and proactively identifying any issues impacting performance.
• Lead the implementation of new data management systems and integration of existing systems to improve efficiency.
• Ensure best practices for data protection, ethical data management, and security are followed.

Skills and Qualifications

• Impact Evaluation and Data Management: Proven experience in implementing outcome measurement evaluations, with strong analytical skills and meticulous attention to detail.
• Stakeholder Engagement: Strong interpersonal skills and experience working with internal and external stakeholders, including funders and partners.
• Technical Proficiency: Advanced skills in Excel and familiarity with data management systems, CRM software, and tools for data analysis and reporting.
• Communication & Report Writing: Excellent verbal and written communication skills, with the ability to produce clear and comprehensive reports for various audiences.
• Leadership & Team Support: Experience building capacity within teams and fostering a data-driven culture.
• Project Management: Strong organisational skills with the ability to manage multiple projects and meet deadlines effectively.
• A degree in a relevant field (e.g., Social Sciences, Statistics, Economics, Public Policy, Development Studies, or a related discipline).
• Proven experience in impact assessment, evaluation, or related roles, preferably within the non-profit, public, or social impact sectors.

Additional Considerations

• Adaptability: Ability to thrive in a fast-paced environment and respond to emerging needs and opportunities within the organisation.
• Advocacy and Networking: A passion for advocating on behalf of young people and communities, with an understanding of the challenges facing youth in enterprise and business.
• Curiosity and Innovation: A curious and innovative mindset, with a drive to continuously improve impact measurement practices and stay ahead of sector trends.

About Rewards:

• 25 days’ annual leave plus bank holidays
• Personal annual training budget
• Employee assistance programme including counselling.
• Regular team socials throughout the year
• Generous sick pay allowance following probation.
• General eye test
• Well-being day (1 day per year)
• Volunteer day (1 day per year)

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

Pre-employment Checks

Any employment with Business Launchpad will be subject to the following checks prior to your start date:

• Satisfactory Disclosure and Barring Service (DBS) check
• Receipt of two satisfactory references
• Proof of eligibility to work in the UK.

Please email your CV and cover letter stating why you are interested in this role.

Please be aware that this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Equal Opportunities Statement

We are an equal opportunity employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment without regard to their individual background or circumstances.

Main Purpose: To support the Café and Kitchen Manager in day to day running of the CareTrade’s Café Traineeship Programme at the Southwark Resource Centre, SE17 providing hands on work-based training to autistic jobseekers interested in catering and hospitality careers

This post is based on a full-time salary of £28,000 per annum. Holiday is based on annual leave of 5 weeks plus bank holidays

Reporting to: Café and Kitchen Manager

Line Management responsibility: Café Assistant and between 3 and 4 Trainee Café Assistants (at any one time)

Working with: Southwark Resource Centre Management, Café and Kitchen Manager, Larcom Kitchen Chef, CareTrade Head of Education, TAP Project Coordinator, Administrator and CEO, Café Assistant, Trainee Café Assistants

Place of work: Southwark Resource Centre, Hithard Court, 10 Bradenham Close, SE17 2 QB and CareTrade’s Office, Larcom House, 9 Larcom Street, SE17 1RT

Core Responsibilities:

1. Supervising CareTrade Café throughout the school year (including half terms)

2. To work with the Café and Kitchen Manager to write and prepare training materials for the Trainee Café Assistants

3. Oversee the training of the Trainee Café Assistants (young people with autism) during work placement

4. Monitor the progress of Trainees and write end of placement reports

5. Line Manage the Café Assistant and the Trainee Café Assistants and report to Café and Kitchen Manager

6. To work closely with the Southwark Resource Manager and CareTrade to develop marketing materials and promotions for the Café and Community involvement

7. Responsible for opening and locking up the café and cashing up

8. Prepare coffee and food including: baking cakes, making sandwiches, salads, cooking hot meals.

9. Restock/refill items as necessary and list items that need ordering from suppliers.

10. Check stock in fridge for out of date products and dispose of as necessary.

11. Customer service including taking orders, serving customers and cash handling.

12. Maintain coffee machine including set up, cleaning and refilling with beans.

13. Ensure daily cash up form is filled in and money is in safe.

14. Ensure café is ready for customers on opening.

15. Create a welcoming and professional environment.

16. To help raise awareness of autism amongst customers.

17. To keep the café clean and ensure a high standard of hygiene.

18. To ensure food safety guidelines and laws are adhered to.

19. To ensure a Healthy and Safe working environment for self, staff, trainees and customers.

General Responsibilities:

1. To attend all staff meetings and participate in staff development as required.

2. Promote a positive image of autism, the Project, Southwark Resource Centre, Project partners and CareTrade.

3. Co-operate with all CareTrade and Southwark Resource Centre staff in maintaining good relationships with outside agencies and the general public in order to promote the charity and win increased support for its work

4. Co-operate with all CareTrade and Southwark Resource Centre staff in maintaining harmonious inter-personal relationships. Ensure that your conduct within and outside of your work place does not conflict with professional expectations.

5. Ensure an awareness and observation of Fire and Health and Safety Regulations at the work place.

6. Ensure the respect, dignity and rights to privacy of both students and staff as far as possible.

7. Work within all CareTrade and Southwark Resource Centre policies and procedures, in particular Health & Safety, Equal Opportunities, Confidentiality and Data Protection.

8. Carry out any duties as are within the scope, spirit and purpose of the job and the title of the post, as required by your Line Manager.

The job description reflects the present requirements of the post. You will be expected to carry out other activities that are within the scope of the role.

We are committed to safeguarding and promoting the welfare of all young people who use our services and as such expect all staff and volunteers to share this commitment. All staff must provide a current, adequate and relevant DBS Certificate or be willing for CareTrade to process a new enhanced DBS application. All staff must have a satisfactory enhanced DBS check prior to starting.

Confidentiality: All staff are required to maintain confidentiality for all areas of the CareTrade Charitable Trust, partner organisations, its staff, and its work. The nature of the work entrusts people with confidential information about clients/service users, their families and staff within CareTrade and partner organisations. Any breach of this confidentiality will constitute gross misconduct. 

We are committed to safeguarding and promoting the welfare of all young people and adults who use our services and as such expect all staff and volunteers to share this commitment. All staff must provide a current, adequate and relevant DBS Certificate or be willing for CareTrade to process a new enhanced DBS application. All staff must have a satisfactory enhanced DBS check (formerly CRB check) prior to starting.

Applications are sought from all suitably qualified sections of the community.

Job Types: Full-time

Pay: £28,000.00 per year

Work Location: In person

Application deadline: 24/11/2024