Youth / Children Jobs

We know the enormous difference play and play professionals can have on children in 
hospitals, hospices and other healthcare settings. We want the public, health services and
government to understand why play is a must have, not a nice to have.

In order to support our strategy by raising awareness of why we exist and what we do, we are 
seeking a dynamic and experienced communications professional to join the Marketing and 
Communications team. With a strong background in media relations and PR, you will have 
responsibility of overseeing and delivering the press office function, develop and deliver
media and communications plans, shape our storytelling and key messages and provide 
expert consultancy to all colleagues up to and including the Chief Executive.

Working closely with colleagues from across the organisation, children and their families, our 
youth panel and health professionals, you will proactively seek out stories to create
compelling content for the media, our fundraising and awareness raising campaigns, and 
marketing collateral. You are an exceptional copywriter and will have an understanding of
different audience requirements and can advise colleagues accordingly.

Reporting to the Head of Marketing and Communications, you’ll support with strategic 
communications planning, and in the ideation, development and management of content to 
maximise impact of campaigns, fundraising appeals, events and policy activity across owned, 
earned and paid channels.

You’ll be committed to development, both for yourself and those around you. You’ll manage 
your own environment by constantly listening, responding and adapting. You will believe in 
the value of giving and receiving feedback as helpful information for us all to continually grow, 
and consciously make appropriate, balanced decisions for yourself, others and Starlight. 

The postholder will provide advice, guidance and coaching to parents and carers of children aged 8-18 years to help them to develop new awareness and skills to enhance their support to their children through a combination of group-work and one-to-one sessions.

As part of the Mindworks partnership, The Eikon Charity provides a wide range of emotional wellbeing and mental health services for children & young people. Through this work we have seen how challenging parents and carers can find supporting their children’s emotional wellbeing difficulties. Supported by funding from the Surrey Wellbeing Partnership Innovation Fund, we are delighted to be recruiting to this new role of Family Wellbeing Practitioner, which expands our current Community Wellbeing Team offer. This is a collaboration with YMCA East Surrey working in partnership to ensure consistency of support to parents and carers across Surrey. This role will be supporting parent/carers within Elmbridge and Runnymede.

Responsibilities

• To work collaboratively and effectively with statutory and voluntary agencies, to identify parents/carers in need of support and to agree effective referral processes.
• To create, develop and deliver one-to-one interventions, workshops and presentations for small parent/carer groups covering a range of emotional wellbeing and mental health topics.
• To set up and facilitate peer-to-peer support and discussion groups.
• To identify a range of specialist services and agencies who can offer further support for parents and families
• To work in partnership with YMCA East Surrey who will provide support to parents/carers across Tandridge, Reigate and Banstead
• To promote the service within The Eikon Charity and with statutory and voluntary sector partners across the region – this might include presentations at networking events and production of promotional material.
• To help assess the needs and strengths of the parents/carers referred into the service and help them identify short-term goals to achieve desired change.
• Record and review parent/carer goals using the Goal-Based Outcomes tool and use this to evaluate the effectiveness of interventions.
• To involve parents/carers in the co-design of group work and ensure that the service responds to user voice and meets the needs identified.
• Record and collect data with various tools and use this to evaluate the effectiveness of interventions
• To take responsibility for own caseload of parents/carers, some with complex and multiple needs
•  To work collaboratively with other Eikon delivery teams in delivering interventions for children, young people and families.
• To keep accurate records of individual engagement, evidence of change and celebrate progress with parents/carers
• To provide, record and report the appropriate data to ensure support programmes can be accurately monitored and evaluated
• To provide written case studies as evidence of the effectiveness of individual interventions 
• To assist with the development and progression of the service by adhering to all communication requests and assisting with peer progression development when requested through case supervision

Organisational requirements 

• Understand and act when safeguarding issues need to be escalated
• Work as part of a team and attend team meetings, training events and participate fully in 1:1
• Work co-operatively and under the management of The Eikon Charity staff to ensure the highest quality of delivery and support
• Work within Eikon’s internal policies, safeguarding and data protection regulations
• Be responsible for equipment/resources
• Work some planned evenings or weekends
• To promote, monitor and maintain health safety and security in the working environment
• Attend and actively participate in regular clinical supervision
• Other work as requested by your line manager as needed to support our aims

Role

We believe in a world where no child ever has to live on the streets.

Looking for a rewarding role where you can make a difference? Do you have the drive to create positive change in children’s lives and inspire others to do the same?

If the answer is yes, then read on to hear about this exciting opportunity.

We’re Railway Children, an international charity working to create long-lasting change for street-connected children and young people in the UK, India and Tanzania. Founded in 1996, we’ve dedicated over a quarter of a century to developing outstanding practice and services for vulnerable children and their families. As we embark on our new strategy to 2027, we have ambitious plans to ensure no child is left behind, wherever we work.

About the role

We are looking for 1 Youth Practitioner for our London Project. Please note we are keen to receive pplications from cadidates living in Lewisham, Greenwich and Croydon. 

As a Youth Practitioner, you’ll play a key role in keeping children safe from harm and supporting them and their families on a path to a brighter future. You’ll be part of a dynamic team delivering Railway Children’s programme in the UK, in partnership with British Transport Police (BTP).

Working with other Youth Practitioners in your project area, you will be responsible for supporting a number of young people who have been identified as being vulnerable on the transport system. The role will involve working directly with young people and their families to reduce risks, as well as building strong relationships other social care, Police, third sector agencies and local services in the area.

What we offer

As well as helping some of the world’s most vulnerable children and young people, we offer some great perks:

• Time out. You’ll start with 25 days holiday per year to recharge the batteries. After three years, this will increase by an extra day per year until you reach a relaxing 30 days leave.
• Pension. We offer a pension contribution of 6% of annual salary.
• Birthday leave and ‘Railway Children Day’. You’ll get two additional days of annual leave in your birthday month and around Christmas time.
• A culture we’re proud of. Driven by our CEO, family values are at the heart of our culture and make Railway Children an incredible place to work.
• Flexible working environment and home working. It’s one of the reasons why our staff retention is so impressive!

What we’re looking for

We’re looking for someone who has worked with vulnerable young people and families, with an in-depth understanding of the issues they face and the impact of trauma. With a relevant qualification in youth work or social care or equivalent experience, you’ll have experience of providing front line support to safeguard some of the most vulnerable young people in the UK. You’ll have the ability to engage young people, their parents or carers within the community and deliver direct support to address issues within the family unit.

A full person specification can be found in the job pack.

Application notes

Please note candidates must have a full UK driver’s license and access to a vehicle.

Closing date: Monday 24th February 2025 at 5pm

Dates for interview: First stage (online) Monday 3rd March 

Due to the number of applications often received, only those to be invited for interview will be informed of the outcome of their application. Applicants who have not heard within two weeks of the closing date should assume they have been unsuccessful.

At Railway Children, we are committed to the safeguarding and protection of all those who come into contact with us in our work. We follow a range of procedures to ensure that only those who are suitable to work with children and vulnerable people are recruited to work for us. This post is subject to a range of background and reference checks including criminal records check.

37.5 hours per week / Permanent / £27,225 per annum, pro rata / working across Monday to Friday 9am-5pm, office based in Horsham, delivering Transitional Services in the community across Horsham, Crawley, Burgess Hill and Worthing.

It is essential that you hold a current UK driving license and have a car for this role (expenses for mileage paid at 45p per mile, excluding home to work journey). 

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

We are looking for an enthusiastic and motivated individual to join our West Sussex Transitional Housingteam, providing  safe, secure accommodation for young people aged 18-25, who have been, or are at risk of homelessness, whilst also deliveringa support package to actively encourage them into education, training, employment or voluntary work. This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people

This role will primarily involve lone working in the community.You will have the autonomy to manage your tasks and responsibilities independently and be part of a supportive team, keeping in regular contact and where necessary working together. You will receive an induction where you will work alongside an experienced member of the team before lone working.

You will have your own caseload of young people, visiting them in their homes and supporting them in the community.You will contribute to the smooth and safe running of the service by providing consistency and reliability. You will have a calm, yet assertive manner, being able to handle potentially difficult situations. You will also support young people to safeguard themselves against abuse and risk. 

ABOUT YOU: We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

Experience and Knowledge

• Experience relating to housing, support work, and/or working with young people at risk
• Experience of working proactively with a caseload of young people to enable them to achieve independent living
• Knowledge of statutory and voluntary resources available to young people
• Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists

Skills and Abilities

• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression
• Ability to work autonomously, and use own initiative, as well as being part of a team
• Ability to organise workload, take initiative and make decisions
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately

Children and Young People's Service Manager

· Hours: 28 per week (negotiable working pattern across Monday to Friday)

· Negotiable working pattern across Monday-Friday

· Occasional evening and weekend work

· Contract: Temporary fixed term until 31st March 2026 (potential of extension subject to funding availability)

· Salary: £35,000 per annum (pro rata)

· Location: Gwent wide (based at a Cyfannol Hwb, negotiable with options of Newport, Pontypool, Ebbw Vale, Abergavenny)

· Internal secondments considered

· Participation in tier 3 on call rota (paid)

· All staff must work flexibly on occasions to meet the needs of the service

· Agile - working where and when required, to do the job most effectively

Purpose of the post: To lead on the development and delivery of high quality, trauma informed, person led VAWDASV services for Children and Young People at Cyfannol Women's Aid.

Specific Responsibilities: 

· Member of the Senior Management Team, key contributor to bringing Cyfannol's Vision, Mission and Values to life

· Collaborate with the Director of Support Services and other Service Managers, contributing to the development and delivery of both the Organisational Strategy and the Support Services Strategy

· Lead on creating a safe, supportive and explorative space within your own team and the wider organisation

· Lead the CYP team in an inclusive, engaging and empowering way (including recruitment, induction, supervision, training, development) supporting and coaching them to do likewise with their team members

· Oversee the service for children and young people, ensuring that they are at their centre of their own support, are fundamental to service design and to influencing the wider VAWDASV sector

· Collaborate with the Fundraising Manager in providing reports and returns to grant funders

· Collaborating with the Senior leadership and Senior Management Team in the development and sustainment of future services

· Manage the budget for your area effectively, acting as Budget Holder, meeting frequently with the Finance Team to review income and expenditure and manage under/overspend

· Manage operational obligations linked to funding contracts

· Lead compliance and continual improvement of CYP services through policy, procedure, internal audit procedures and external quality standards

· Oversee Safeguarding for CYP services, complying with internal and external policy and legislation, and ensuring the team awareness of their safeguarding responsibilites

· Oversee risk management compliance within CYP services in terms of both the team's safety and that of the individuals using our services

· Lead the development and oversee effective relationships across statutory, voluntary and community partners and referral agents

· Oversee keeping abreast of current research and good practice in relation to working with CYP's affected by VAWDASV and manage implications for services

· Communicate on your area of operation, sharing outcomes, achievements, gaps and feedback to our SLT, our Board of Trustees and external stakeholders where appropriate

· Undertake any other reasonable duties as required

General: 

Contribute to the:

· Development and achievement of our Vision, Mission and Objectives

· Promotion of our values, culture and aspirations

· Creation of a safe, supportive and explorative working environment

· Promotion of Equity, Diversity and Inclusion

· Upholding of our Polices and Procedures

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances

Closing Date: 9am Wednesday 26th February 2025

Interview Dates: 6th and/or 7th March 2025

Important note: In the ‘personal statement’ section of the application form, ensure you detail how you meet the essential and /or desirable criteria that is ‘assessed in application form/cv’ on the Person Specification table. – This is important in our shortlisting process

This role is open to everyone (it is not restricted by any gender)

Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.

GASP Motor Project (GASP) is at an exciting period of development and growth.  We are seeking an ambitious and positive fundraiser to join our successful team.  GASP is an education charity delivering courses in motor mechanics and engineering to young people across Surrey who may be on the periphery of mainstream education, in danger of entering the youth justice system or disengaged with their lives and future.  We work with schools, statutory organisations and charity partners to ensure that the needs of these young people are met and exceeded.

We are looking for someone with drive and determination to work with our Fundraising Manager, to deliver the planned increase in income required to execute our strategic development and growth.  You will be responsible for securing core and restricted income through community and corporate fundraising.  Capitalising on GASP’s success and reputation built over the last 20 years, you will provide the highest levels of stewardship to ensure that existing supporters remain fully engaged with us and that new supporters are motivated to progress GASP’s mission. 

Purpose of the role

This role requires an individual who can multi-task and manage their own work timetable. The post-holder will be an experienced, out-come driven individual who understands the needs of the charity and the young people with whom we work.

You will be required to:

• Work with the Fundraising Manager to implement our fundraising strategy to support the growth of GASP, generating agreed levels of income for the charity.
• Grow GASP’s network of supporters to ensure long-term income generation and sustainability.
• Identify, research and engage with Community groups and companies across Surrey, nurturing relationships to maximise opportunities for income generation.
• Develop and submit compelling funding approaches, matching interests and priorities, to secure operational and core income.
• Provide the highest levels of stewardship, ensuring that current and new supporters feel valued and effective.
• Initiate a programme of meetings/visits for funders and supporters to ensure sustained engagement with GASP and the young people with whom we work.
• Ensure that funding information is logged on GASP’s database (Beacon) and is kept up to date. 
• Ensure funders receive appropriate acknowledgement, recognition and feedback on the monitoring of inputs, outputs and outcomes as per their specific requirements.
• Liaise with GASP’s Programme Coordinator to monitor progress on funded programmes and collate information for dissemination to funders as required.
• Work with the GASP team to monitor restricted income and ensure it is allocated in line with funders’ wishes.
• Identify appropriate activity plans to ensure that fundraising targets are met or exceeded.
• Support the fundraising activities and events of our community and corporate funders to facilitate maximum success.

Ideally you will have a minimum of two years’ experience working in a similar role but we also welcome transferable skills and are looking primarily for a positive and outgoing person who is enthusiastic about our work and will slot happily into our friendly team.

Additional notes:

· The post holder must comply with all relevant GASP policies and procedures, the Institute of Fundraising’s best practice, and any other relevant fundraising and data protection legal requirements (GDPR)

· The role requires being aware of the constantly changing fundraising environment, and to identify opportunities, keep up to date with current trends, circumstances or issues that may affect the charity.

· The role will involve travel to meet current and prospective supporters.  It is essential that the post holder has a full driving licence and access to a car.

· Some out-of-office hours working may be necessary; time in lieu will be given at a mutually convenient time

· Working from home and flexible working hours, where appropriate and pre-agreed with the CEO, will be available

· This role requires an enhanced DBS check

· This list is not exhaustive and the post holder will be asked to undertake additional responsibilities or duties requested by the CEO

GASP operates a safer recruitment policy, and all candidates must complete a GASP Application Form.  CVs will not be considered.

37.5 hours per week / Maternity cover, fixed-term until 30 April 2026 / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Horsham Y Centre supports 50 young people aged 16-25 to alleviate the risk of or impact of homelessness. The project is staffed 24 hours a day with a support team, night team and management based onsite. The service aims to support residents into independent accommodation through life skills support. Situated in the middle of Horsham, the project has strong links with and contributes to the local community.

We are looking for a Supported Housing Support Worker to join our Horsham Y Centre team. Main areas of responsibilities are:

Housing

• Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living. 
• Promote a credit culture, encouraging young people to keep up to date with all payments for rent.
• Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law.
• Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team.

Coaching and Engagement

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives.
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community. 
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries.
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance). 

General 

• Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations.
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice. 

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.

ABOUT YOU: We know that there are great candidates who will not fit everything described below, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge

• Experience relating to housing, support work, and/or working with young people at risk
• Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living. 
• Knowledge of statutory and voluntary resources available to young people with multiple and complex needs.
• Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries.
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists.

Skills and Abilities 

• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved.
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary. 
• Ability to work autonomously, and use own initiative, as well as being part of a team.
• Clear verbal and written communication skills, good IT, and keyboard skills.
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately.

Researcher
Advertising Reference: 2413
Location: London or Northern Ireland 
Status: Permanent, 35 hours per week
Salary: (Band 4) £33,194 (National weighting) £35,886 (London weighting) with generous benefits package including 30 days annual leave plus Bank holidays, and 3 days of Christmas closure

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

The purpose of this role is to support the research, evaluation and evidence activity in NCB, working across a range of projects.  The role involves designing and undertaking primary, secondary, qualitative and quantitative research and analysis relating to children and young people and producing outputs under the supervision of senior researchers. The post holder will also represent NCB at external events and meetings, contribute to funding proposals and support the engagement of children, young people and parents in research work.

The post holder will join a team of researchers based in London and Belfast and will have the opportunity to work across a diverse portfolio of projects that have a direct impact on policy, services and outcomes for children and families.  Projects span a range of areas including social care, youth justice, early childhood development, education, and mental health.

Applications close at 8:00AM on Monday 24th February 2025. 

Please quote the job title and reference number in your application. CVs will not be accepted.

Assessment and interviews to be conducted on Monday 10th March and Tuesday 11th March 2025. 

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Please note that only shortlisted candidates will be contacted. NCB is an equal opportunities employer, and we particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and male candidates, as we would like to increase the representation of these groups at NCB. We strive for our workforce to be representative of the communities that we serve and we know that greater diversity will lead to even greater results for children.

No agencies please.

Forcesline is SSAFA's frontline telephone service handling both day-to-day and more complex enquiries from the Forces community.

This role is to respond to contact made via the Forcesline helpline, which provides a welfare support service for serving, ex-service personnel and their families.  Enquiries include requests for information, practical assistance and emotional support.

About the team

You will work with a great team of advisors who are both experienced and skilled. Their experience covers former Samaritans, Pastrol Care, Social Work and Police Despatch Calling. As a team they learn and support one another.

About you

You will have had experience in delivering welfare support to others, and ideally this has been gained through a helpline.

You will have used Microsoft Office 365 to a high standard.

The successful candidate will need to demonstrate a strong proficiency in Microsoft Teams and broad computer literacy that includes the ability to work across multiple applications simultaneously.

It is important that you have experience of planning and managing your own workload, with minimal supervision.

This role is homebased in the UK, you must live in the UK to be eligible.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Closing date: Midnight on Wednesday 12 February 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: Week commencing 17 February 2025.

The Fundraiser will play a pivotal role in securing essential financial support for Future Men. This involves identifying, cultivating, and soliciting donations from a diverse range of sources, including individuals, corporations, and foundations. The successful candidate will be responsible for developing and implementing effective fundraising strategies aligned with the organisation's mission and goals. Key responsibilities include bid writing, donor relationship management, event planning, and financial reporting. 

First round interviews will be held online. 

Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.

The shared soul of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity.

The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast, Black Charity Leaders and The Social Mobility List.

Young Adult Carers Service Coordinator

Carers’ Hub works to improve carers’ lives in Lambeth through quality services and community engagement. We are an independent local charity, who work with carers aged five upwards. Whether financial, educational or otherwise, they seek to limit the challenges that carers face and achieve this by improving carer’s wellbeing, connecting carers to support and training opportunities, awareness raising and influencing local policy. We are now recruiting for a Young Adult Carers Service Coordinator to join our team.

As the Young Adult Carers Service Coordinator you will: 

• Deliver an engaging, accessible range of workshops, social activities and one to one support for our young adult carers, working to targets and ensuring timely and accurate reporting to funders.

• Support the wider young carers service by being a first point of contact for telephone and email enquiries. 

• Develop external relationships and communications in a way that promotes the welfare of carers in Lambeth and enhances the image of the organisation. 

• Work with the Carers' Hub team to support our wider organisational objectives and helping out with events, communications and other ad hoc work.

To be considered for this role you will have experience of working with vulnerable young people and managing complex cases as well as knowledge of safeguarding protocols including referring and escalation to Children’s Social Care. Candidates with a professional qualification in health and social care, youth or community work, and/or direct experience of delivering family focused interventions are encouraged to apply. 

Please note, this is a part-time role, 21-hours per week, ideally spread across 3 days. You will be based on site at our Brixton office, with the option of home working 1 day per week, as well as outreach/in the community. You will be required to undergo an Enhanced DBS for Adults and children. 

As the Young Adult Carers Service Coordinator you must be:

• Available to work between 9am to 6.30pm between Monday and Friday (with regular evening and occasional weekend work)

• Willing to travel within Lambeth

• Willing to undergo a Disclosure and Barring Service check

What can we offer you?

• Professional development,  induction,  ongoing training and support

• Hybrid working

• Permanent contract

• Holiday pay and pension

• Travel reimbursed

Closing date: Friday 14th February 2025

Interviews:  Monday 24th and Tuesday 25th February at 336 Brixton Road

Context and Background

The NSPCC's mission is to end cruelty to children. Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Income Generation team to get out there and bring in the funds we need to protect children and prevent abuse.

We’ve been here for children for over 100 years. From our campaigns to our services- we strive to make a difference in everything we do. Between 2016 and 2021, we’ve helped make 6.6 million children safer from abuse.

Within the Income Generation Directorate our aim is to maximise resources for the NSPCC’s mission by raising funds, providing the best possible supporter experience, and building long-term relationships between donors and our cause.

To continue to deliver our mission we rely on the fundraising support of people across the UK for 90% of our annual income. We are looking to significantly grow our income in new and innovative ways. To achieve this growth, we need the very best team in place to deliver to ambitious targets.

The Donation Processing Team Manager is responsible for providing strategic leadership and oversight to the donation processing function within the NSPCC. This role involves developing and implementing strategic plans for the team and leading projects to evolve and develop donation processing practices in line with Income Generation Directorates strategic direction.

Additionally, this role involves close collaboration with the finance and fundraising teams to ensure seamless donation processing and accurate financial reporting. Central to the role is fostering a culture of continuous improvement and ensuing compliance with the legal regulations associated with not-for-profit fundraising

Working arrangements regarding hybrid working are flexible however, the Donation Processing Team is based in London so regular travel to London would be required. 

Job purpose

To oversee the processing of all donations to NSPCC, as well as take the lead on Gift Aid for the organisation and the operational management of our third-party response handling and fulfilment agency.

1.  This role involves managing the operations of the donation processing team of 9 staff and ensuring their work is carried out accurately and efficiently.
2.   The role will be responsible for ensuring the work of the team is compliant with relevant regulations, internal policies/procedures and best practice in donation processing.
3. The post holder will foster close working relationships with the finance and data teams, as well fundraising managers to ensure the team continue to evolve to meet the needs of an ever-changing fundraising landscape.
4. The role will play a key role in modernising existing practices, setting up new processes and managing change, as we transition to a new CRM database and there is increased organisational focus on ensuring supporter experience is at the centre of what we do.

This role would suit candidates with a passion for creating collaborative working environments, with interest in the nature of charitable giving and a background in financial administration, fundraising finance, or charity supporter services. 

Key relationships - Internal

• Head of Planning, Performance and Processing
• Line management of the Donation Processing Team Leaders and Response and Fulfilment Lead
• Senior Fundraising Managers across the directorate
• Finance and Technology Business Partners
• Compliance Manager

Key relationships - External

• Any key suppliers

Main duties and responsibilities

1. Managing the Operations of the Donation Processing Team:

• Supervise and support a team of 9 staff members, ensuring their tasks are completed accurately and in line with SLAs.
• Conduct regular performance reviews and provide feedback to team members.
• Develop and implement training programs to enhance team skills and knowledge.
• Monitor daily operations and address any issues or bottlenecks promptly.
•  Ensure the team meets all deadlines and performance targets.

2. Ensuring Compliance with Regulations and Best Practices:

• Stay updated on relevant legal regulations and best practices in donation processing.
• Develop and enforce internal policies and procedures to ensure compliance.
• Conduct regular audits to verify adherence to regulations and internal standards.
•  Address any compliance issues or discrepancies promptly and effectively.

3. Fostering Close Working Relationships with Other Teams:

• Collaborate with the finance team to ensure accurate financial reporting and reconciliation of donations.
• Work closely with the data team to maintain accurate and up-to-date donor records.
• Facilitate regular meetings and communication between the donation processing team and other teams.
• Identify opportunities for cross-departmental collaboration and process improvements.

4.Evolving Processes and Managing Change:

• Lead the development and implementation of new processes and ways of working.
• Manage the transition to a new CRM database, ensuring minimal disruption to operations.
• Monitor the effectiveness of new processes and make adjustments as needed.
• Communicate changes clearly and effectively to all stakeholders

Responsibilities for all Staff within the Incomer Generation Directorate

• A commitment to safeguard and promote the welfare of children, young people and adults at risk.

Person specification

1. Experience with processing a large volume of donations for a big, complex non-profit.
2. Proven ability to manage, coach, and develop high-performing service delivery teams in a collaborative environment.
3. Strong knowledge of legal regulations for non-profit fundraising, including gift aid, and best practices in donation processing.
4. Ability to turn strategic vision into actionable plans and adapt quickly to new opportunities and changing priorities.
5. Experience modernising administration systems.
6.  Excellent analytical and problem-solving skills, with creative solutions for complex issues.
7. Proven ability to lead and manage projects from inception to completion, ensuring they are delivered on time and within scope
8.  Experienced in managing change within an organization, including identifying areas for improvement, developing strategies to implement changes, and ensuring smooth transitions.
9.  Ability to maintain positive, productive relationships with diverse stakeholders.
10. Highly organized, detail-oriented, and able to work in a fast-paced environment.
11. Experience with fundraising CRMs and Microsoft Office, especially Excel; SQL database experience is a plus.
12.  Excellent written and verbal communication and presentation skills.

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.

Our principles:

• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.
• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
•  We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.
•  All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

Circa £57,000 per annum

Fixed Term (up to 8 months)

Part home / Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great time to join the UK Committee for UNICEF (UNICEF UK) in leading our work with institutional and statutory funders.

We have ambitious plans over the next five years, with aims to increase support from institutional foundations and statutory partners, particularly with strategic partners on a global scale.

In taking up this position, you will support the development of the team’s strategic direction and lead UNICEF UK’s work with institutions and statutory partners at the highest level, including through developing multi-million-pound growth opportunities.

We welcome everyone who has proven leadership and management experience, a track record of securing and developing six or seven-figure partnerships with institutional/statutory donors and excellent skills in relationship management. You may have stepped away from the world of institutional and/or statutory fundraising; if this role interests you, we would love you to apply as well. This role will involve working with a broad range of senior stakeholders across UNICEF UK and UNICEF, and if you have been successful in negotiations and influencing institutions this will appeal to you.

Act now and visit the website via the apply button to apply online.

Closing date: 9am, Monday 17 February 2025.

1st Interview date: Thursday 27 February 2025 via video conferencing (MS Teams).

2nd Interview date: w/c 3 March 2025.

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)